Was referred to FW Neuropsychology by my provider for some testing. From the moment I arrived I was treated with utmost respect from the office staff, Dr. Rita Nogin, and Dr. Kelli Hoover. Might I note (this created anxiety) – I’ve had not …
Very friendly staff, they even apologized for the long wait for an appointment and for not getting back to me immediately but with the current craziness surrounding covid and people working, can’t really blame them. I’d recommend this place for testing
This office has some billing practices that I’m not so sure they’re allowed to be doing. They claim to accept Medicaid. However, when they request “X” amount of testing to the insurance company, and the insurance company doesn’t agree to …
Great experience! Everyone here is kind, professional, and caring! I appreciated their patience assisting with my needs, even when like everyone else they are short staffed!!! I highly recommend them!!! Grateful to have found them!!!
Horrible staff! Waited MONTHS for cognitive testing got there and was treated extremely rudely and argumentatively was denied service due to Medicaid. I offered to do an appeal myself through Medicaid as the Dr Lutz had ordered specific …
Dr. Williams and staff did an amazing job in getting us an appointment in a timely manner. Dr. Williams treated my father with understanding and compassion.
This place is a joke! You can’t call them unless it’s 8 to 11 fun for people who have jobs and schedules. I waited 4m to get an appointment and I’m sure it will be a year before we get seen
The worst costumer service I have ever experienced in my life. Tooks several months of continuous call backs to even try and set an appointment up to get in. They never returned calls or answered the phone. Been on hold for 45 mins and still couldn’t get through. I had to find another place to go.
I really wish I could give a better review but it’s unfortunately extremely difficult just to get in the door. I made an appointment, almost 2 months in advance. The week before my appointment I tried to e-mail them to change my …
Office staff was super friendly and helpful, answered all of my questions before our appointment. Tasha went out of her way to answer my questions, she’s always so kind and patient.
Simply put, the fact that you can not call without leaving a message is a poor business practice. Even after leaving a message it may take hours to days for a response. As a Parkinson’s patient as well as serious spinal disease, Minutes can …
After my husband had tried to access his neuro-psych testing result the website denied him access and stated he didn’t have a valid access code. I went later to get results of my husband’s testing results and was told Hepa laws did not …
I am taking my mother and leaving this place. I’ll never recommend this clinic to anyone. My 83 year old mom was treated so rudely!! When the staff came into the waiting room to get her, there wasn’t a pleasant “hello, how are you?” …
The lack of care for the kids on Medicaid is deplorable!! In April, I had a referral from my son’s pediatrician to see a psychologist. FW Neuro had received all the necessary paperwork and documentation. After the staff asked what health …
Saw Dr Jacob Lutz on 10/20/2022. He ordered a memory test I have called and left VERY detailed messages and still no test. I’m not impressed. I’ve made 4 phone calls, you can ONLY leave a message and only 1 reply back saying ” if you …
Communication and office admin practices are just not good.
Will not answer the phones. Tried 6 times. Went to different extensions, no answer. Please answer the phones.
We had a good experience here, getting my daughter tested and diagnosed for adhd. Everyone seemed friendly and competent.
No one answers the phone at this location. I left two voicemails over a week ago and no one has returned my call. Would not recommend.
Was referred to FW Neuropsychology by my provider for some testing. From the moment I arrived I was treated with utmost respect from the office staff, Dr. Rita Nogin, and Dr. Kelli Hoover. Might I note (this created anxiety) – I’ve had not …
Called end of March to get an intake. The guy on the phone clearly said Medicaid patients are sat out longer wait. Wont see me until November.
Very friendly staff, they even apologized for the long wait for an appointment and for not getting back to me immediately but with the current craziness surrounding covid and people working, can’t really blame them. I’d recommend this place for testing
This office has some billing practices that I’m not so sure they’re allowed to be doing. They claim to accept Medicaid. However, when they request “X” amount of testing to the insurance company, and the insurance company doesn’t agree to …
Great experience! Everyone here is kind, professional, and caring! I appreciated their patience assisting with my needs, even when like everyone else they are short staffed!!! I highly recommend them!!! Grateful to have found them!!!
Horrible staff! Waited MONTHS for cognitive testing got there and was treated extremely rudely and argumentatively was denied service due to Medicaid. I offered to do an appeal myself through Medicaid as the Dr Lutz had ordered specific …
Dr. Williams and staff did an amazing job in getting us an appointment in a timely manner. Dr. Williams treated my father with understanding and compassion.
This place is a joke! You can’t call them unless it’s 8 to 11 fun for people who have jobs and schedules. I waited 4m to get an appointment and I’m sure it will be a year before we get seen
The worst costumer service I have ever experienced in my life. Tooks several months of continuous call backs to even try and set an appointment up to get in. They never returned calls or answered the phone. Been on hold for 45 mins and still couldn’t get through. I had to find another place to go.
I really wish I could give a better review but it’s unfortunately extremely difficult just to get in the door. I made an appointment, almost 2 months in advance. The week before my appointment I tried to e-mail them to change my …
Office staff was super friendly and helpful, answered all of my questions before our appointment. Tasha went out of her way to answer my questions, she’s always so kind and patient.
Friendly staff & incredibly supportive and thorough doctors. Very Helpful with getting my daughter diagnosed with ADHD.
Simply put, the fact that you can not call without leaving a message is a poor business practice. Even after leaving a message it may take hours to days for a response. As a Parkinson’s patient as well as serious spinal disease, Minutes can …
This place is a absolute joke!
I should have knew when they waited two days prior to testing for my child to …
After my husband had tried to access his neuro-psych testing result the website denied him access and stated he didn’t have a valid access code. I went later to get results of my husband’s testing results and was told Hepa laws did not …
I am taking my mother and leaving this place. I’ll never recommend this clinic to anyone. My 83 year old mom was treated so rudely!! When the staff came into the waiting room to get her, there wasn’t a pleasant “hello, how are you?” …
The lack of care for the kids on Medicaid is deplorable!! In April, I had a referral from my son’s pediatrician to see a psychologist. FW Neuro had received all the necessary paperwork and documentation. After the staff asked what health …
Saw Dr Jacob Lutz on 10/20/2022. He ordered a memory test I have called and left VERY detailed messages and still no test. I’m not impressed. I’ve made 4 phone calls, you can ONLY leave a message and only 1 reply back saying ” if you …