Fort Worth City Credit Union is a non-profit cooperative that provides low-cost, convenient financial solutions to residents and employees of the City of … See more
I signed up at HEB Hudson Oaks TX. They dont have a teller so everything is done through an ATM. There will be a daily limit of $500.00 on Atm withdrawals. Pretty standard. The big issue for me is a $1500 daily spending limit. So …
worse bank ever this credit union is so backwards just got online banking a year ago customer service is so bad and there paranoid and very racist bunch of people very sad wake up city credit union of fort worth this is the 21st century new world!!
Heads up EECU members, even though this atm is listed on the website with all of the CO-OP and Allpoint atms that we have axcess to, FWCCU atms are NOT free of charge for us.
I was not able to ask them to change their hours on here. But, on Friday, their drive thru closes at 5 p.m. They should change the hours because I have seen a lot of people go after 5 p.m. and be asked to leave and they are not that friendly about it.
I have been a fwccu client since July of 1991 and can honestly say that I have never had a bad experience with them. The people who I have had the privilege of working with over the years have always been professional, courteous, friendly …
Trying to sign in to my account once a month is not a workable thing. While Casey is great I am not going to bother her each month to sign in. Once again I received the temp password, added the last 4 digits of my SS and once again it did …
Fraudulent activity was suspected, I was called by a very nice team member, the transaction(s) stopped immediately and the occurrence was handled professionally. Thumbs up! As far as on a more personal level, Ms Sarah Whitt, is an asset to …
If I could give FWCCU a minus 5 stars, BAM! Its the only review they deserve. They have no interest in your business if you have small numbers. They have no interest in your business if you do not have daily activity on your account. The …
I very rarely write reviews, but I just had to this time. I’ve been with FWCCU since 2007. This week I had one of the best experiences I’ve ever had. I literally can’t recall this high level of customer service anywhere before (I’m really …
It took one hour to deposit a check and to have papers notarized. They lock you out of your account for no apparent reason. They put a hold on a transfer from another savings account without explanation, so the money is not available. …
Used to be a really good bank they used to really care about there members. It’s sad to see that they let their employees talk to their members however they want and then when you confront them about it they said we’ll do you have any proof …
I’ve has this Bank a pretty long time and there are some great people who work here but then its people who need to be removed or just plainly replaced this is a great place just Do everything in person never over the phone they can’t be rude or anything nasty in your face.
I have been banking here for about 11 years maybe a bit longer and can say this is a great bank. I have always been treated well and fairly. I have used their online services and a small loan and have never had a bad interaction. I have been very happy banking with FWCCU
I worked with Irene Cruz for an RV loan. Flawless procedure ! Irene was professional, honest and definitely sincere in her profession. Incredible experience !!
Samantha was outstanding and I would highly recommend using her for any loan questions you may have. She made it extremely easy for us to purchase a new vehicle and quickly processed our paperwork.
Can’t stand their updated web page. It never allows you to access you account. ugh….You can’t add a review if you don’t select at least one star. hmmmm
Worked with Dawn Johnson for my auto loan and it has truly been the best experience ever. She’s extremely patient and an advocate. Her knowledge and personality confirms I made the best choice with working with FWCCU! …
Sandra Vallecillo did Ana amazing job helping me with this Car buying process. It was quick, easy , and efficient. I was not looking forward to starting it at all but she made the experience amazing. We got Everything done within 2 days and …
Sandra did an excellent job in getting our new BMW purchase handled quickly and efficiently. No hassles, no legwork…great warranty options as well!!! Much appreciated! Mark and Season
Samantha is wonderful! Let me start off by saying not only have I financed & refinanced a hand full of vehicles with FWCCU and only working with Samantha, her communication response is amazing. One of the main reasons purchasing a vehicle …
I am so impressed with the level of service I receive from the wonderful people at Fort Worth City Employees CU! I have honestly lost count of how many auto loans they have helped me with. But, I can say this, each time I return the …
Best experience banking ever. Samantha, Sarah and Hannah are all amazing. They helped us set up accounts, get a car loan and a credit card. Can’t believe the low interest rates. Also, you can text them. First time ever texting a bank. I’m so glad we found you.
Sandra Vallecillo was phenomenal to work with!! She was kind, knowledgeable and stayed late with no questions asked! She wanted nothing more than to make her customers happy! We’re thankful for her and helping our car buying process go quickly and smoothly! She’s great!!
Samantha Penny at FWCUU is the best! She is always a pleasure to work with. Time & time again she always makes our banking experiences so effortless and easy! My husband & I both work long hours & never off together. Samantha works up all …
Man, I am so thankful for this place. They were able to offer me the lowest interest rate for my car loan, and it honestly wasn’t even close. The entire staff was so helpful throughout the entire process, and Samantha Penny really does go …
If anyone needs a car loan I would not suggest this place. Their website is not working and you still get charged a fee. Not people friendly employees they just don’t care.
I absolutely love banking with FWCCU!!! Samantha Penny is amazing!!! We have financed every vehicle we have ever owned here as well as an RV and a new AC system! She always returns our calls the same day and loans are processed …
Love banking with Fort Worth city credit union since 08, Sandra Vallecillo loan officer is so helpful goes above & beyond to help you in anything you need.
Samantha Penny was awesome with my auto refinance. She was quick and got me in and out and all taken care off faster than I ever expected. The process was quick and easy. Will always go back.
We needed another vehicle and decided to go through the Credit Union. Our loan officer, Samantha Penny, was beyond awesome!!! She was very knowledgeable and helped us throughout the whole process. I definitely recommend her!!
Sandra V. has been awesome to work with for all my banking needs. She made a loan for my most recent vehicle one of the easiest buying processes I have ever experienced. Great customer service all the way around!
Ok I have banked a long time and This bank has gotten TERRIBLE. Finally got me fed up enough to roast them. This bank is Definitely a bottom of the barrel bank. If it wasn’t so inconvenient to change banks I would have long ago. They take …
I had the best service and best knowledge and fast with SANDRA V. I highly recommend contacting her for any financial needs. She took the time to explain my credit and how I can fix it. Patience and knowledge is hard to find , but with Sandra you learn. The Credit Union is lucky to have a worker like her.
I suggest the managers / administration of FWCCU update their no parking signs in their parking lot. My car was towed on Sunday 1/22/33, while attending the FWSSR. I parked in the parking lot around 11:00a & the parking lot was basically …
I love the Fort Worth City Credit Union. I have been with them for years and they are always my first choice when it comes to major purchases or any kind of loan Thank you Sandra V. for making the experience flawless.
Sandra Vallecillo is our Go-To when getting an auto loan. We’ve done two with her over the past year and can’t recommend her enough. She is efficient, knowledgeable and great at what she does.
Sandra answered to my initial request for assistance in less than two minutes and made this process so simple and easy. Her answers were clear and detailed. Sandra is a great asset to the Fort Worth City Credit Union.
I highly recommend Sandra. She is very knowledgeable and always does a great job explaining things when I have a question. I had an issue with my billing but she went above and beyond to help me. Thank you Sandra for being the best!
I had a truck financed through the FWCCU a few years ago for a great rate with zero issues. I just obtained a new loan for another vehicle. My loan officer was Samantha, she’s awesome. I was able to get an application, approval, and …
Sandra was amazing during my new car purchase. Not only did she provide great service to me, the dealership said it was the smoothest transaction they’ve seen. Great rates, terms! Thanks Ft Worth City Credit Union!
Kane
I signed up at HEB Hudson Oaks TX. They dont have a teller so everything is done through an ATM. There will be a daily limit of $500.00 on Atm withdrawals. Pretty standard. The big issue for me is a $1500 daily spending limit. So …
Always helpful
Great service
No waiting
Awesome
Quality customer service!
People are nice and helpful.
This has been my choice for 30 years .
They seem good to us so far
New log in sucks cant get in to change account.
Friendly helpful staff. Great Credit Union
Casey gives the Best customer service. Would highly recommend the place
Fransico was so helpful and patient with me.
Been with these folks since 1993 and have Always felt the personal banking experience. Will never go back to the big banks. Thank Y’all!
In general, this is a great bank. Good rates on loans and overall, good service.
worse bank ever this credit union is so backwards just got online banking a year ago customer service is so bad and there paranoid and very racist bunch of people very sad wake up city credit union of fort worth this is the 21st century new world!!
Really bad service, do not recommend.
I am definitely paying off my small loan and never banking with them again.
My loan officer Dawn Johnson did a great job on customer service
Heads up EECU members, even though this atm is listed on the website with all of the CO-OP and Allpoint atms that we have axcess to, FWCCU atms are NOT free of charge for us.
I was not able to ask them to change their hours on here. But, on Friday, their drive thru closes at 5 p.m. They should change the hours because I have seen a lot of people go after 5 p.m. and be asked to leave and they are not that friendly about it.
Thank you Sandra V for all amazing help with the car loan for my daughter !
Your professionalism was outstanding and much appreciated during this time. …
Sandra V. Is my go to Loan Officer.. She is fast and effective… I will continue to use Sandra and FWCCU in the future.
Thank you Sandra
I have been a fwccu client since July of 1991 and can honestly say that I have never had a bad experience with them. The people who I have had the privilege of working with over the years have always been professional, courteous, friendly …
Trying to sign in to my account once a month is not a workable thing. While Casey is great I am not going to bother her each month to sign in. Once again I received the temp password, added the last 4 digits of my SS and once again it did …
Thank you Irene for helping us with our banking needs. You were very thorough and attentive, and innovative with your solution. Thanks!
Fraudulent activity was suspected, I was called by a very nice team member, the transaction(s) stopped immediately and the occurrence was handled professionally. Thumbs up! As far as on a more personal level, Ms Sarah Whitt, is an asset to …
Fort Worth City Credit Union is like a breath of fresh air. Everything in my experience demonstrates their focus is on serving me.
If I could give FWCCU a minus 5 stars, BAM! Its the only review they deserve. They have no interest in your business if you have small numbers. They have no interest in your business if you do not have daily activity on your account. The …
I very rarely write reviews, but I just had to this time. I’ve been with FWCCU since 2007. This week I had one of the best experiences I’ve ever had. I literally can’t recall this high level of customer service anywhere before (I’m really …
It took one hour to deposit a check and to have papers notarized. They lock you out of your account for no apparent reason. They put a hold on a transfer from another savings account without explanation, so the money is not available. …
Banking here a couple of years and staff has always been excellent. Never any issues.
Used to be a really good bank they used to really care about there members. It’s sad to see that they let their employees talk to their members however they want and then when you confront them about it they said we’ll do you have any proof …
I’ve has this Bank a pretty long time and there are some great people who work here but then its people who need to be removed or just plainly replaced this is a great place just Do everything in person never over the phone they can’t be rude or anything nasty in your face.
If you’re needing an auto loan contact Samantha Penny! She has been super helpful and kind throughout the process!
I have been banking here for about 11 years maybe a bit longer and can say this is a great bank. I have always been treated well and fairly. I have used their online services and a small loan and have never had a bad interaction. I have been very happy banking with FWCCU
I worked with Irene Cruz for an RV loan. Flawless procedure ! Irene was professional, honest and definitely sincere in her profession. Incredible experience !!
Samantha was outstanding and I would highly recommend using her for any loan questions you may have. She made it extremely easy for us to purchase a new vehicle and quickly processed our paperwork.
Can’t stand their updated web page. It never allows you to access you account. ugh….You can’t add a review if you don’t select at least one star. hmmmm
Worked with Dawn Johnson for my auto loan and it has truly been the best experience ever. She’s extremely patient and an advocate. Her knowledge and personality confirms I made the best choice with working with FWCCU! …
Sandra Vallecillo did Ana amazing job helping me with this Car buying process. It was quick, easy , and efficient. I was not looking forward to starting it at all but she made the experience amazing. We got Everything done within 2 days and …
Sandra did an excellent job in getting our new BMW purchase handled quickly and efficiently. No hassles, no legwork…great warranty options as well!!! Much appreciated! Mark and Season
Sandra V. is Awesome. she gave me a loan and found she could Refinanced my auto loan to half the percentage i was originally paying.
I just got a car loan and sandra V was great to work with She is awesome.
Samantha is wonderful! Let me start off by saying not only have I financed & refinanced a hand full of vehicles with FWCCU and only working with Samantha, her communication response is amazing. One of the main reasons purchasing a vehicle …
I am so impressed with the level of service I receive from the wonderful people at Fort Worth City Employees CU! I have honestly lost count of how many auto loans they have helped me with. But, I can say this, each time I return the …
Best experience banking ever. Samantha, Sarah and Hannah are all amazing. They helped us set up accounts, get a car loan and a credit card. Can’t believe the low interest rates. Also, you can text them. First time ever texting a bank. I’m so glad we found you.
Sandra Vallecillo was phenomenal to work with!! She was kind, knowledgeable and stayed late with no questions asked! She wanted nothing more than to make her customers happy! We’re thankful for her and helping our car buying process go quickly and smoothly! She’s great!!
Samantha Penny at FWCUU is the best! She is always a pleasure to work with. Time & time again she always makes our banking experiences so effortless and easy! My husband & I both work long hours & never off together. Samantha works up all …
Man, I am so thankful for this place. They were able to offer me the lowest interest rate for my car loan, and it honestly wasn’t even close. The entire staff was so helpful throughout the entire process, and Samantha Penny really does go …
If anyone needs a car loan I would not suggest this place. Their website is not working and you still get charged a fee. Not people friendly employees they just don’t care.
I absolutely love banking with FWCCU!!! Samantha Penny is amazing!!! We have financed every vehicle we have ever owned here as well as an RV and a new AC system! She always returns our calls the same day and loans are processed …
Love banking with Fort Worth city credit union since 08, Sandra Vallecillo loan officer is so helpful goes above & beyond to help you in anything you need.
I am so sick and tired of how many times they’ve messed something up with either my families accounts or getting a card to me. …
Samantha Penny was awesome with my auto refinance. She was quick and got me in and out and all taken care off faster than I ever expected. The process was quick and easy. Will always go back.
We needed another vehicle and decided to go through the Credit Union. Our loan officer, Samantha Penny, was beyond awesome!!! She was very knowledgeable and helped us throughout the whole process. I definitely recommend her!!
Sandra V. has been awesome to work with for all my banking needs. She made a loan for my most recent vehicle one of the easiest buying processes I have ever experienced. Great customer service all the way around!
Ok I have banked a long time and This bank has gotten TERRIBLE. Finally got me fed up enough to roast them. This bank is Definitely a bottom of the barrel bank. If it wasn’t so inconvenient to change banks I would have long ago. They take …
I had the best service and best knowledge and fast with SANDRA V. I highly recommend contacting her for any financial needs. She took the time to explain my credit and how I can fix it. Patience and knowledge is hard to find , but with Sandra you learn. The Credit Union is lucky to have a worker like her.
I suggest the managers / administration of FWCCU update their no parking signs in their parking lot. My car was towed on Sunday 1/22/33, while attending the FWSSR. I parked in the parking lot around 11:00a & the parking lot was basically …
I love the Fort Worth City Credit Union. I have been with them for years and they are always my first choice when it comes to major purchases or any kind of loan Thank you Sandra V. for making the experience flawless.
Sandra Vallecillo is our Go-To when getting an auto loan. We’ve done two with her over the past year and can’t recommend her enough. She is efficient, knowledgeable and great at what she does.
Sandra answered to my initial request for assistance in less than two minutes and made this process so simple and easy. Her answers were clear and detailed. Sandra is a great asset to the Fort Worth City Credit Union.
I highly recommend Sandra. She is very knowledgeable and always does a great job explaining things when I have a question. I had an issue with my billing but she went above and beyond to help me. Thank you Sandra for being the best!
I had a truck financed through the FWCCU a few years ago for a great rate with zero issues. I just obtained a new loan for another vehicle. My loan officer was Samantha, she’s awesome. I was able to get an application, approval, and …
Sandra was amazing during my new car purchase. Not only did she provide great service to me, the dealership said it was the smoothest transaction they’ve seen. Great rates, terms! Thanks Ft Worth City Credit Union!