Categorized under State Credit Unions, Not Federally Chartered. Current estimates show this company has an annual revenue of $1 to 2.5 million and … See more
This lady’s name is Barbara she’s extremely rude she’s been rude to my son and she was rude to me she was trying to be intimidating not being helpful at all and her manager hung up on my son this just happened Friday, December 2, 2016
I always have issues with this branch I don’t know what the policy is over there and why it’s so much different than other branches but it’s just terrible.
Horrible customer service. This lady was very rude to me and lecturing me instead of trying to help me. Her manager even hung up on me. They forget at some point in their lives they have struggled too.
#*☆BEWARE!!BEWARE!!BEWARE!!☆*#THERE ARE FRAUDULENT CASHIER CHECKS BEING CIRCULATED BY A MYSTERY SHOPPERS COMPANY…THEY HAVE FORT WORTH COMMUNITY CREDIT UNION, BEDFORD, TEXAS AS THE INSITUTION THAT THEY HAVE BEEN PURCHASED AT. PLEASE DO …
I have been a member for many years now. The customer service I have received over these years has been incredible. They have gone above and beyond for me. I recommend them highly.
During some difficult time during the COVID-19 pandemic, ftwccu helped us with no questions asked. Carrie was the representative that assisted in fixing our account. Thank you Carrie.
Live doing business with these guys & the fact that they have free salted Carmel coffee (haha)! Gave them only 4 stars tho bc they don’t have Zelle for transferring $. This is 2020 after all so this should be a given.
I have rarely ever had an issue with Fort Worth Community Credit Union, and the customer service is great! If you’re looking for a good bank, here is a grand option 💰 …
beautiful people and helped a lot!! so thankful for the young lady at the front desk—her name was Chloe Martinez. She seemed young but had so much work experience and helped me the most!! thank you Chloe!
Online website failure, and lobby locked .. no information coming from credit union, what happened and what is being done. If online fails, why would doors be locked, this is an essential industry.
I need a copy of the transaction details for a urgernt mater on purchasing a home. the printing of the Transaction does not print the dollar amount . I tried from 3:45 to after 6:oo pm. there is no humen connection. I was informed by …
I have been with this credit union since 1980. It is not perfect but what is? I have belonged to other banking institutions and I can say that this bank is a very good banking establishment. I would recommend it to a friend.
By far one of the worst businesses that I have used for car loans. IT is like they are in the stone age and they often time will do things that seem corrupt to me like adding a $500.00 insurance policy to your account if you do not have …
I like this bank as they don’t charge me fees and and free coffee. My only issue is my roommate has trouble transferring me money for rent. Some cashier’s let him transfer me money some don’t. There is no way in the app to transfer money so we must call every single month. Been this way for three years now.
Wonderful credit union. I love my business here. To the person below that is mad about the CPI charges, you signed an agreement stating you had full coverage on your vehicle for the duration of the loan, in that agreement, it states they …
We paid off the husband’s truck and they sent the title to our old address out of state. We’ve gone back and forth the last 3 months trying to get his title. The employees at this location told us to contact Texas department of motor …
I, personally have never had a problem with this Credit Union. I go, conduct my business, and leave. The people there are always polite, the lines are never long, my money is how I left it, without inconsistencies of any kind, and the location is clean looking, organized, and spacious. So far, so good!
This bank is run by crooks. They will do everything they can to place untold number of fees on your account without reason or warning, and they NEVER admit when THEY have made an error causing the problem. Their own bookkeeping is so pathetic, I am closing my accounts with them. Avoid this bank like the plague!
If I could give them zero stars I would! Érica is the rudest human being walking this planet. She refused to give me information on my own account when I had all the information required. I’m pregnant and on bed rest and in order to pay on …
This place would be great if they had people who knew something about banking. A great example…I told a loan lady there I had my credit frozen with equifax but that my credit score was around an 853. I wanted to know if me not having …
Is there a way to give less than 1 star. Worst customer service ever from a bank. Disputes department is seriously lacking customer service skills. I don’t know how Vantiv is still in business. If I did my job like they do their job I would …
I went to this Bank yesterday as I have many times before and I left in tears
The Forest Lane branch in Bedford has the worst manager she is rude and inconsiderate any other time I’ve ever gone to other branches it’s a great experience. I …
While out running errands I remembered my car payment was due the next day so I used this opportunity to stop by and pay at the Bedford location. I had never been there before. …
Do yourself a favor and get a car loan somewhere else. The payoff process for a loan and customer service (for the most part) are a nightmare to deal with.
Absolutely THE WORST credit union to be with. Nobody knows anything for the past 6 weeks I have walked in to Arlington branch and handed them my insurance card and was told I need the deceleration page and they weren’t listed as the lean …
I have had an account since 1987 but this was a first. They were attempting to incorporate a two system security system. After finding 8 bicycles then they wanted to text me a security code. The system did send the code then I asked via …
I tried to get an increase on my credit limit for my Visa card. Was told doing it one way would mean waiting 3 business days for an answer, and doing it at the branch would be a 2-hour wait. Both are unacceptable. I need the increase now …
FTWCCU Has the worst customer service, there mobile banking is a joke, the entire website is an afterthought seems like it’s a bunch of things pieced together to try and make work. FTWCCU you’re completely unorganized and in disarray no one …
Everytime I visit the experience is absolutely wonderful. I had a trainee open my accounts and she did great. The tellers are always pleasant and member service very helpful. The building is very clean and you can definitely tell they take pride in their jobs.
Yesterday on 10/05/20, I tried contacting Fort Worth Community Credit Union for a person with disabilities. I called them at approximately 4:50 PM and requested to get a member number for a hard of hearing person so they could make her …
I’ve been banking here for a few years. Once I needed a large check to clear quickly so I had to speak with management and she worked with me to get it done. My only complaint was the ATM’s didn’t have cash/check deposits, but I want to say …
Opened an account with this location barely a month and about to close it. I’m going to sum everything up I’ve experienced in that short time…. slow service at branch (took my whole lunch break, 1 hr, to open my account), non working …
I went to close an account at this credit union and the cop at the reception (yup) says good morning. I looked at him and continued to sign in without returning the greeting. I walked back to the waiting area and was called up pretty quick. …
Got a auto loan here. Paid the first payment over the phone and set up automatic withdrawal. The sent confirmation email saying they would take out the payment next month since I had just paid the first payment over the phone. Well guess …
I called to verify a cashiers check. They are not able to do so. Then I explained that I believed the cashier’s check was fraudulent. The customer service representative explained that they do not have a fraud unit or fraud …
FTWCCU recently “upgraded” their online banking system and made incredibly difficult to make my loan payment. I attempted to log in numerous times only to receive the message “the application has encountered an unexpected error.” I called …
I had an issue activating my card, I called up and Elizabeth Hernandez’s helped me out she was so kind and utterly perfect to talk too she got my problem solved in like 2 minutes and was an absolute joy to talk to, and unfortunately I did …
Super unhappy with Ray however, Tina and Jessica have been fantastic. Mark came down to talk to me face to face. I was nice to feel supported and have my options explained to me.
Their app and website SUCK, NON USER FRIENDLY…. chat option doesn’t work, very difficult to pay auto loan online, so I pay directly thru Chase. FTWCCU only accepts paper checks and then takes forever to process them!
I usually don’t leave a comment on any business but this has gone far enough! I have repeatedly been charged nsf fees for pending transactions of funds that were available at the time of being charged!! I’m so heated by the lack of …
I have been a member of FWCCU, previously Fort Worth Federal Credit Union, since the late 50’s, early 60’s when my father had his office next to the newly opened FWFCU office in the basement of the Federal Courthouse in Fort Worth. I have …
Tina Howard was so nice and caring in answering my questions after my spouse passed away. We have done business with FTWCCU for decades and I wouldn’t use another bank. I appreciate the fact that they take great care of their customers no matter the circumstance. Thank you.
(Translated by Google) for.
(Original)
pro.
So unhelpful.
Just a awesome friendly staff
I love my bank!
Awesome service hella nice people
AweSum place…. Lowest Interest rates for Auto Loans 😁 …
Love this place. Tell all my friends to bank here.
Coolest Credit Union I’ve ever found in the States…
Friendly and helpful… ..and good specialty coffee if I need to wait.
This lady’s name is Barbara she’s extremely rude she’s been rude to my son and she was rude to me she was trying to be intimidating not being helpful at all and her manager hung up on my son this just happened Friday, December 2, 2016
Yes is very good service and people nices i love this bank
Member since 1969. Always excellent friendly service whether in person,Internet or by phone.
They do not verify the cashier’s checks they issue… I find that a bit ridiculous.
Completely Lack of communication, they shouldn’t be working with people money.
I always have issues with this branch I don’t know what the policy is over there and why it’s so much different than other branches but it’s just terrible.
Horrible customer service. This lady was very rude to me and lecturing me instead of trying to help me. Her manager even hung up on me. They forget at some point in their lives they have struggled too.
Great place to do bidness at
Great place, great people, and always willing and ready to help there members. I have been there for about 3 years now and no complaints here.
#*☆BEWARE!!BEWARE!!BEWARE!!☆*#THERE ARE FRAUDULENT CASHIER CHECKS BEING CIRCULATED BY A MYSTERY SHOPPERS COMPANY…THEY HAVE FORT WORTH COMMUNITY CREDIT UNION, BEDFORD, TEXAS AS THE INSITUTION THAT THEY HAVE BEEN PURCHASED AT. PLEASE DO …
The best bank I ever dealt with! Very nice staff and great service! 💚 …
I’ve been a member since I was a teenager, and it’s been great. I’ve never had any problems over the years. A++
Been here many years, terrific service and free atm at all 7-11. Ill never bank anywhere else.
Please make Zelle available to your customers. It’s come to be very very important to some.
I have been a member for many years now. The customer service I have received over these years has been incredible. They have gone above and beyond for me. I recommend them highly.
Great Credit Union. Great staff. Great services. It’s great doing business with a bank that cares and works with you. Thank you!
During some difficult time during the COVID-19 pandemic, ftwccu helped us with no questions asked. Carrie was the representative that assisted in fixing our account. Thank you Carrie.
Live doing business with these guys & the fact that they have free salted Carmel coffee (haha)! Gave them only 4 stars tho bc they don’t have Zelle for transferring $. This is 2020 after all so this should be a given.
I have rarely ever had an issue with Fort Worth Community Credit Union, and the customer service is great! If you’re looking for a good bank, here is a grand option 💰 …
beautiful people and helped a lot!! so thankful for the young lady at the front desk—her name was Chloe Martinez. She seemed young but had so much work experience and helped me the most!! thank you Chloe!
Bad service. Nobody can explain anything to you. Avoid at all cost. It’s not worth it.
Online website failure, and lobby locked .. no information coming from credit union, what happened and what is being done. If online fails, why would doors be locked, this is an essential industry.
I need a copy of the transaction details for a urgernt mater on purchasing a home. the printing of the Transaction does not print the dollar amount . I tried from 3:45 to after 6:oo pm. there is no humen connection. I was informed by …
I have been with this credit union since 1980. It is not perfect but what is? I have belonged to other banking institutions and I can say that this bank is a very good banking establishment. I would recommend it to a friend.
By far one of the worst businesses that I have used for car loans. IT is like they are in the stone age and they often time will do things that seem corrupt to me like adding a $500.00 insurance policy to your account if you do not have …
I like this bank as they don’t charge me fees and and free coffee. My only issue is my roommate has trouble transferring me money for rent. Some cashier’s let him transfer me money some don’t. There is no way in the app to transfer money so we must call every single month. Been this way for three years now.
Wonderful credit union. I love my business here. To the person below that is mad about the CPI charges, you signed an agreement stating you had full coverage on your vehicle for the duration of the loan, in that agreement, it states they …
We paid off the husband’s truck and they sent the title to our old address out of state. We’ve gone back and forth the last 3 months trying to get his title. The employees at this location told us to contact Texas department of motor …
I, personally have never had a problem with this Credit Union. I go, conduct my business, and leave. The people there are always polite, the lines are never long, my money is how I left it, without inconsistencies of any kind, and the location is clean looking, organized, and spacious. So far, so good!
12 January 2021, Tuesday:
An individual came to my dad’s house this afternoon and they decided to …
This bank is run by crooks. They will do everything they can to place untold number of fees on your account without reason or warning, and they NEVER admit when THEY have made an error causing the problem. Their own bookkeeping is so pathetic, I am closing my accounts with them. Avoid this bank like the plague!
Went in for a Loan and was approved with the stipulation that 100% of my paycheck be direct deposited into an account there. …
If I could give them zero stars I would! Érica is the rudest human being walking this planet. She refused to give me information on my own account when I had all the information required. I’m pregnant and on bed rest and in order to pay on …
Jessica Suarez was amazing! She did a great job with my sister opening a account. She’s very kind and courteous, thanks Jessica!
This place would be great if they had people who knew something about banking. A great example…I told a loan lady there I had my credit frozen with equifax but that my credit score was around an 853. I wanted to know if me not having …
Is there a way to give less than 1 star. Worst customer service ever from a bank. Disputes department is seriously lacking customer service skills. I don’t know how Vantiv is still in business. If I did my job like they do their job I would …
I went to this Bank yesterday as I have many times before and I left in tears
The Forest Lane branch in Bedford has the worst manager she is rude and inconsiderate any other time I’ve ever gone to other branches it’s a great experience. I …
I referred a friend to open an account and she was mistreated, not greeted welcoming, felt as the banker was rude and condescending. …
While out running errands I remembered my car payment was due the next day so I used this opportunity to stop by and pay at the Bedford location. I had never been there before. …
Do yourself a favor and get a car loan somewhere else. The payoff process for a loan and customer service (for the most part) are a nightmare to deal with.
Absolutely THE WORST credit union to be with. Nobody knows anything for the past 6 weeks I have walked in to Arlington branch and handed them my insurance card and was told I need the deceleration page and they weren’t listed as the lean …
I have had an account since 1987 but this was a first. They were attempting to incorporate a two system security system. After finding 8 bicycles then they wanted to text me a security code. The system did send the code then I asked via …
I tried to get an increase on my credit limit for my Visa card. Was told doing it one way would mean waiting 3 business days for an answer, and doing it at the branch would be a 2-hour wait. Both are unacceptable. I need the increase now …
FTWCCU Has the worst customer service, there mobile banking is a joke, the entire website is an afterthought seems like it’s a bunch of things pieced together to try and make work. FTWCCU you’re completely unorganized and in disarray no one …
Everytime I visit the experience is absolutely wonderful. I had a trainee open my accounts and she did great. The tellers are always pleasant and member service very helpful. The building is very clean and you can definitely tell they take pride in their jobs.
I have been banking with FTWCCU for several years and have been very happy with them overall. …
Yesterday on 10/05/20, I tried contacting Fort Worth Community Credit Union for a person with disabilities. I called them at approximately 4:50 PM and requested to get a member number for a hard of hearing person so they could make her …
I’ve been banking here for a few years. Once I needed a large check to clear quickly so I had to speak with management and she worked with me to get it done. My only complaint was the ATM’s didn’t have cash/check deposits, but I want to say …
Opened an account with this location barely a month and about to close it. I’m going to sum everything up I’ve experienced in that short time…. slow service at branch (took my whole lunch break, 1 hr, to open my account), non working …
I went to close an account at this credit union and the cop at the reception (yup) says good morning. I looked at him and continued to sign in without returning the greeting. I walked back to the waiting area and was called up pretty quick. …
Got a auto loan here. Paid the first payment over the phone and set up automatic withdrawal. The sent confirmation email saying they would take out the payment next month since I had just paid the first payment over the phone. Well guess …
I called to verify a cashiers check. They are not able to do so. Then I explained that I believed the cashier’s check was fraudulent. The customer service representative explained that they do not have a fraud unit or fraud …
FTWCCU recently “upgraded” their online banking system and made incredibly difficult to make my loan payment. I attempted to log in numerous times only to receive the message “the application has encountered an unexpected error.” I called …
I had an issue activating my card, I called up and Elizabeth Hernandez’s helped me out she was so kind and utterly perfect to talk too she got my problem solved in like 2 minutes and was an absolute joy to talk to, and unfortunately I did …
Shannon had her services well put together and was professional and courteous when helping me. I would recommend this branch over all the others.
Excellent bank to do car loan, I ready had 2 car-loans with them they are so professional and understanding bank. The staff is real nice.
Super unhappy with Ray however, Tina and Jessica have been fantastic. Mark came down to talk to me face to face. I was nice to feel supported and have my options explained to me.
Their app and website SUCK, NON USER FRIENDLY…. chat option doesn’t work, very difficult to pay auto loan online, so I pay directly thru Chase. FTWCCU only accepts paper checks and then takes forever to process them!
I usually don’t leave a comment on any business but this has gone far enough! I have repeatedly been charged nsf fees for pending transactions of funds that were available at the time of being charged!! I’m so heated by the lack of …
I have been a member of FWCCU, previously Fort Worth Federal Credit Union, since the late 50’s, early 60’s when my father had his office next to the newly opened FWFCU office in the basement of the Federal Courthouse in Fort Worth. I have …
Tina Howard was so nice and caring in answering my questions after my spouse passed away. We have done business with FTWCCU for decades and I wouldn’t use another bank. I appreciate the fact that they take great care of their customers no matter the circumstance. Thank you.