(Translated by Google) I’m just going to pick up the newspaper. Because I use coupons I know I will always find them there. Clean place totally central. …
How do you get them to STOP calling! I do not want the paper or their digital service. They call every day. Please stop calling me. -☆ if I could rate it that way.
Inferior newspaper, and they make you call to cancel even if you say you only want service for a period of time. Terrible customer service. When you voice your concerns they interrupt you and cut you off.
Poor writing, poor research, and just all around poor newspaper. It used to be better than that leftist morning newspaper in Dallas. Now it’s more like the National Enquirer. I swear they have hired their writers from the Jerry Springer show.
An extreme disappointment to see but Kennedy one of the reporters for the to be a race-baiter and write articles that are not true only quote things that he thinks they can make a story better cause divide in the communities and put a bad …
This will be the last time I call the Star-Telegram to report no delivery of a paper. I am ready to cancel my subscription because either I don’t receive the paper or it is so late I am busy making lunch! Delivery service is lousy and all you get is someone on the phone that doesn’t listen or care!
All I want to do is speak to someone in Texas not the Philippines. I am told I cannot be transferred! I have a hearing disability and cannot understand their accents. Impossible to get a simple question answered. I am cancelling but not …
They continually throw the paper in my lawn. Ive called over 10 time to have it stopped,each time they say it will be taken care of and it still keeps hapening. …
I paid for 30 day’s of classified ad and Internet services for new hires , not one person called , it isn’t like it was 8 yrs ago people , I couldn’t even find my ad on line but they say it was there , yet no one called , finally after 30 …
Predatory practices. While it’s extremely simple to sign up online, if you want to downgrade or cancel your service, you’re forced to call and endure long hold times and bullish sales tactics. I was going to just downgrade my service to digital only, but not if this is how they choose to run their business.
I was a carrier for the Star Telegram in the late 60’s. The newspaper today is a slight shadow of yester years newspaper. I cannot understand how my paper remains on my driveway as a slight breeze would blow that 20 page newspaper down the …
how is it possible to for newspaper to care so little about their customer service??? i’ve been calling for months yet they still drop their paper on my lawn every week. cost too much to be considerate?? when will that attitude fail you?
2 Sunday papers not delivered. The online support sucks csuse “IT SAYS” it will send out a paper to replace missing papers. It never came!! I prepaid for Sundsy deliveries yet no response. Delivery person not doing their job and FWSTAR can keep the $$ they jusy ripped from me. All automated and not LIVE folk to talk to…..
After canceling my subscription in April, funds are still being withdrawn from my account. I’ve spoken with your customer svc representative Zoe on several occasions and was reassured that this svc would be canceled and my money would be …
Used to love the paper, but it has become a paper of opinions of the editors and not reporting just plain old news. I think the lack of coverage of the Sugar bowl win of a state school was the last call. Newspapers should be unbiased in their reporting and this one is not.
Someone came by my house around Christmas time and asked if I wanted a 2 month subscription to the star telegram for $25. He seemed nice and said he got a christmas bonus if he got enough subscriptions, so I chose to purchase it. After two …
I bought a Groupon to receive this paper and never received it! I called them 7 times about this and they tell me they will make sure I get it the following week, never do! Then I have talked to a supervisor 4 of those times and one of them …
Star Telegram has misleading and poor customer service. I received a collection notice 9/2017 from A.R.M. for $19.27. I was told my subscription automatically renewed and I never paid. I was unaware it renewed because I never saw another …
I have been trying to cancel for 3 months. I keep telling them to cancel my subscription. And to this date they keep delivering the newspaper in the front lawn. I don’t even live there anymore but the tenant keeps telling me to do something …
I paid $165.99 in Jan. 2018 which was a mistake via the guy selling the paper door to door. This was a 1 year subscription every day. (Not what I wanted). I am suppose to pay $4.99/ mo. for Wed. & Sun. He says he accidentally hit the …
What is wrong with these people? Bought 6 months through Groupon. That expired and I no longer wanted subscription so I didn’t renew. Numerous nasty calls to renew, still said no. Now a collection agency calls threatening me. Beware of this newspaper gimmick. Sure not a way to get subscribers.
August 2016 the door-to-door guy comes by trying to get us to take the paper…. $25 for 8 weeks. We say, “No thanks, we get our news online.” He says “C’mon, if I get one more I get a bonus. I’ll give it to you for $15 for 8 weeks.” We …
We canceled our subscription. The Star Telegram reactivated the subscription without our knowledge, waited 10 months, then sent the bill to collections. The Star Telegram is literally a bunch of washed up newspaper scam artists surviving in …
We got a call in August saying if we signed up for the paper that we would receive a $200 Walmart card. We still have not received it and it is now November. I have called every week since we signed up asking about the card and they say the …
Canceled my paper and had a terrible customer service experience. I received daily calls from some random call center trying to get my to renew my subscription. Very push. I would never consider using this newspaper after this experience and would urge others to look at different news outlets.
I called to cancel my subscription because this paper is useless. I have since been called five times when I made it clear the second time that there was absolutely nothing the Star Telegram could do to keep me as a customer. It has now …
Don’t subscribe!! If you ever decide you want to cancel, it’s very difficult. They don’t answer the phone, emails or the online chat!
Once you are able to finally cancel, they call daily trying to get you to …
If I could give negative stars I would. My elderly parents subscribed to the paper 8-23-22 and were told home delivery would begin 8-26-22. It is now 9-15-22 and they have yet to receive a single paper. “Customer service” is a joke. They …
(Translated by Google) I’m just going to pick up the newspaper. Because I use coupons I know I will always find them there. Clean place totally central. …
Great parking!!!
NEVER HAD ONE SOOOOOO?????
The most pitiful distribution services imaginable.
Lots of promises but like most under qualified management very little follow through
CANNOT GET A PAPER DELIVERED! Outsourced customer service is a JOKE!
They don’t deliver the customer service says they will take care of the problem it’s been 2 months and still no. Paper real crappy service
Totally worthless rag. How anyone can read their drivel is unbelievable. Save yourself some time and money and get your news from another source.
They keep calling after I respectfully ask to remove me off the list. All the numbers they call me from are different.
I have called 3 times to STOP delivery for paper I don’t even pay for. Have not ordered it in years. Are these people that F-stupid????
jackass tried to scam me signing me up for something i didn’t order then sent a collection notice for something i never ordered. Do NOT USE.
Nothing but a bunch of cowards. So called journalists Deanna Boyd and Mark David Smith, and editor Lee Williams are scum.
DO NOT get this service. Gifted or not. Their customer service is HORRID. They charged my account failed to notify me of anything.
How do you get them to STOP calling! I do not want the paper or their digital service. They call every day. Please stop calling me. -☆ if I could rate it that way.
Inferior newspaper, and they make you call to cancel even if you say you only want service for a period of time. Terrible customer service. When you voice your concerns they interrupt you and cut you off.
Horrible experience with bill cancellation.
Poor writing, poor research, and just all around poor newspaper. It used to be better than that leftist morning newspaper in Dallas. Now it’s more like the National Enquirer. I swear they have hired their writers from the Jerry Springer show.
An extreme disappointment to see but Kennedy one of the reporters for the to be a race-baiter and write articles that are not true only quote things that he thinks they can make a story better cause divide in the communities and put a bad …
This will be the last time I call the Star-Telegram to report no delivery of a paper. I am ready to cancel my subscription because either I don’t receive the paper or it is so late I am busy making lunch! Delivery service is lousy and all you get is someone on the phone that doesn’t listen or care!
All I want to do is speak to someone in Texas not the Philippines. I am told I cannot be transferred! I have a hearing disability and cannot understand their accents. Impossible to get a simple question answered. I am cancelling but not …
Called them twice and told them to cancel subscription
Wrote cancel subscription on the bill they sent me
They kept delivering the paper …
They continually throw the paper in my lawn. Ive called over 10 time to have it stopped,each time they say it will be taken care of and it still keeps hapening. …
Terrible customer service. Took 3 weeks to get my newspaper. Canceled, only to be subscribed for another 4 weeks. Jump through hoops.
I paid for 30 day’s of classified ad and Internet services for new hires , not one person called , it isn’t like it was 8 yrs ago people , I couldn’t even find my ad on line but they say it was there , yet no one called , finally after 30 …
Predatory practices. While it’s extremely simple to sign up online, if you want to downgrade or cancel your service, you’re forced to call and endure long hold times and bullish sales tactics. I was going to just downgrade my service to digital only, but not if this is how they choose to run their business.
I was a carrier for the Star Telegram in the late 60’s. The newspaper today is a slight shadow of yester years newspaper. I cannot understand how my paper remains on my driveway as a slight breeze would blow that 20 page newspaper down the …
how is it possible to for newspaper to care so little about their customer service??? i’ve been calling for months yet they still drop their paper on my lawn every week. cost too much to be considerate?? when will that attitude fail you?
2 Sunday papers not delivered. The online support sucks csuse “IT SAYS” it will send out a paper to replace missing papers. It never came!! I prepaid for Sundsy deliveries yet no response. Delivery person not doing their job and FWSTAR can keep the $$ they jusy ripped from me. All automated and not LIVE folk to talk to…..
After canceling my subscription in April, funds are still being withdrawn from my account. I’ve spoken with your customer svc representative Zoe on several occasions and was reassured that this svc would be canceled and my money would be …
Used to love the paper, but it has become a paper of opinions of the editors and not reporting just plain old news. I think the lack of coverage of the Sugar bowl win of a state school was the last call. Newspapers should be unbiased in their reporting and this one is not.
Someone came by my house around Christmas time and asked if I wanted a 2 month subscription to the star telegram for $25. He seemed nice and said he got a christmas bonus if he got enough subscriptions, so I chose to purchase it. After two …
I bought a Groupon to receive this paper and never received it! I called them 7 times about this and they tell me they will make sure I get it the following week, never do! Then I have talked to a supervisor 4 of those times and one of them …
Star Telegram has misleading and poor customer service. I received a collection notice 9/2017 from A.R.M. for $19.27. I was told my subscription automatically renewed and I never paid. I was unaware it renewed because I never saw another …
I have been trying to cancel for 3 months. I keep telling them to cancel my subscription. And to this date they keep delivering the newspaper in the front lawn. I don’t even live there anymore but the tenant keeps telling me to do something …
I paid $165.99 in Jan. 2018 which was a mistake via the guy selling the paper door to door. This was a 1 year subscription every day. (Not what I wanted). I am suppose to pay $4.99/ mo. for Wed. & Sun. He says he accidentally hit the …
What is wrong with these people? Bought 6 months through Groupon. That expired and I no longer wanted subscription so I didn’t renew. Numerous nasty calls to renew, still said no. Now a collection agency calls threatening me. Beware of this newspaper gimmick. Sure not a way to get subscribers.
August 2016 the door-to-door guy comes by trying to get us to take the paper…. $25 for 8 weeks. We say, “No thanks, we get our news online.” He says “C’mon, if I get one more I get a bonus. I’ll give it to you for $15 for 8 weeks.” We …
We canceled our subscription. The Star Telegram reactivated the subscription without our knowledge, waited 10 months, then sent the bill to collections. The Star Telegram is literally a bunch of washed up newspaper scam artists surviving in …
We got a call in August saying if we signed up for the paper that we would receive a $200 Walmart card. We still have not received it and it is now November. I have called every week since we signed up asking about the card and they say the …
Canceled my paper and had a terrible customer service experience. I received daily calls from some random call center trying to get my to renew my subscription. Very push. I would never consider using this newspaper after this experience and would urge others to look at different news outlets.
I called to cancel my subscription because this paper is useless. I have since been called five times when I made it clear the second time that there was absolutely nothing the Star Telegram could do to keep me as a customer. It has now …
Don’t subscribe!! If you ever decide you want to cancel, it’s very difficult. They don’t answer the phone, emails or the online chat!
Once you are able to finally cancel, they call daily trying to get you to …
If I could give negative stars I would. My elderly parents subscribed to the paper 8-23-22 and were told home delivery would begin 8-26-22. It is now 9-15-22 and they have yet to receive a single paper. “Customer service” is a joke. They …