FORUM Credit Union is a locally owned financial institution that was established in 1941. At FORUM, our customers (we call them members) are owners. FORUM is federally insured by the National Credit Union Administration and is an Equal Housing Opportunity Lender. NMLS #469848
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday Closed Sunday Closed |
11313 USA Pkwy, Fishers, IN 46037
Great bank
Excellent customer service!
I was surprised to see all these negative reviews about Forum CU. I have been banking at Forum for over 20 years with very few issues.
The customer service, rates, and the way they treat confidential information is the worst i have ever experienced! I heard they are in financial trouble and i would definitely stay away from this bank!
The people in the online chat should be more knowledgeable about every aspect of the institution. Its annoying to have to be directed to other departments because either you don’t know how to resolve issues or just don’t want to.
Forum is the best financial institution in the Indianapolis area.
I could go on about all the great qualities. I will just say I dare you to compare.
We love Forum as the staff is very friendly and professional. Even when there’s a line you can get in and out fairly quickly. They offer competitive rates and there are multiple branches around the city.
Only leaving one star because that is the only way you can leave a review. The lack of customer service here is unbelievable!! They do not know how to talk to customers, nor do they offer adequate help. 0/10 recommend.
Lucked into this ignorant operation through an auto loan and found out that there is a convenience fee to pay your loan because of their inability to process loan payments in-house. Due to their organization issuing you loans to third-party processors, they off-set their cost to the consumer. Good job FORUM, for um… nothing.
For a credit union they sure do operate like a bank. Been a member for 15 years but no more. This place has really changed for the worse and I cannot, in good conscience, recommend this business to anyone. It’s the opposite of what a credit union experience should be.
Jay was great at helping me with my personal loan! Very professional, quick and nice!
They were the worst bank ever. They are no credit union. I was treated with more respect by Bank of America. How sad is that? Mean, uncaring people just like at my current credit union. Just go to a bank.
Forum Credit Union charged me $684 in fees for closing a cd, even though they could have waived the fee, per my attorney. Their response was my attorney does not work for Forum. …
Called to discuss my account, spoke with Amanda……Amanda must have been having a bad day because her attitude could have been a little better. I’ve worked in a call center for years and know exactly what great customer service is. Too bad, because I really like this bank. Amanda….hope you have a better day.
Used their online service to make a car payment, the payment was approved, and got a confirmation number. 2 weeks later they call and say it was never paid! Sent in a check the next month with the payment coupon, they can’t find it. Every customer service representative says something different.. quite frustrating!
I called to payoff my auto loan. They wanted to charge .50 cents to take my payment over the phone. I’m literally calling to give you money and you want to ding me for trying to give you money. This was my 2nd auto loan with them, never again.
This bank is a joke. I’ve never had such terrible customer service and inept representatives on the line. They fraud department calls and immediately hangs up on you then locks your card. As an out of state member I have to spend 25 minutes …
So my bank had been over drafted for a month I didnt know right away iv and didnt know my acount had been closed or was even at risk for it until after they closed it i contacted them about it and found that they sent my information about …
We were suggested to use FORUM Credit Union for our mortgage. We started working with Jamie L. and he was very slow to update us. Our loan was more detailed, as we were trying to get a self-build loan, but he ensured us that it looked …
This review is for Cristin (I believe), in the call center. She has always been helpful whenever she receives my call and I’ve never left a positive review per the recording. …
I have never read any reviews and typically take them with a grain of salt but the negative reviews are correct in this case. As the ENTIRE world goes through this pandemic, it is obvious that this institution is only concerned with their …
Today I reviewed one of my accounts. My account ended with a positive balance on12/19/19, but yet I see an overdraft charge. I’m confused. I connect with the chat to speak with someone on the issue. A customer service representative with …
Love the environment. They took care of me and got me processed very quickly
Have always had great interactions with customer service both on chat and over the phone. I also had the unfortunate experience of someone writing me a bad check, and all I had to pay was a $5 fee. I’m frightened to even imagine how much …
I have been with Forum since 2008. For the last year I’ve used the account strictly for my Mortgage Payment to be taken out each month. I Recently found out that my account was closed due to an overdraft fee that occurred over 60 days ago. …
I have had an account at Forum (Broadripple) for about 5 years. The service and the way they have treated me as a customer has been fabulous! I have had problems with the fact that another customer has the same name, and they put extra …
Consolidated my debt and reduced my interest payments by over 50%/month. That’s 5 stars to me.
To the blonde lady that ordered doordash who was extremely demanding, rude, entitled, and degrading. I will never do business with this company. If you can’t treat delivery driver with basic dignity you don’t deserve a dollar earned. As the face of the company you were by far the worst representation.
Our family loves Forum. We have several family members who have accounts and we definitely recommend everyone we know to get accounts.
Worst company ever! Worst kind of people, with no ethics as humans (repo my car I paid for two years (I have no car) then they put a lien on my house and tried to sell it for $28000.00 ? Car loan was only $24,000.00 I had to pay then to …
Never finance through Forum. I had a missed payment that was lost through the mail, and had no idea that I had a missed payment. I have been paying my car loan over 2 years with no missed payment and they had no sympathy to remove it off my …
have been with Forum CU since 1987. I have enjoyed how they have always been on the leading edge of access to manage your account. I love their Bill Pay and Mobile app ! I have accounts at a few other banks, this is my primary and they lead the pack in technology and security for your account