Make sure you call first google is wrong on the times when open, or at least the when the lobby is open. Also note the lobby is closed on Wednesday, but not the drive threw.
Just opened an account, although the process was a tab longer than credit card application. I got the help I needed and Yolanda was very, very, helpful. Thank you.
The staff here are great!!! I was running late and I called and they stayed open extra 5 minutes for me. You just don’t see customer service like that anymore!!! Thanks!!😁 …
I called their phone number to inquire about joining and opening an account. The phone menu gave me three options, none of which applied to me. Shortly thereafter, the voice said “Thank you, good bye” and I was disconnected. I’ll take my money elsewhere.
Drive thru window opens at 7:30a
The lobby opens at 9a & thats when they answer calls as well. Friendly staff an great customer service. None have given any attitudes or made me feel dumb =) lol thank you for reading.
Dial CU joined Allsteal CU then joined Fox valley CU. Dial always took good care of me. Now with new job, I hope FVCU can help again. Haven’t been disappointed yet.
Customer service via telephone is sketchy at best. I was immediately put on hold and waited 4 minutes until the person came back on the line. Then I get the impression that the person at the credit union did not want to help me at all …
Liked All Steel C U. Not so sure on Fox Valley yet. Disappointed on loan request. Due to bankruptcy no wY assistance. Never asked details on why. Just trying to rebuild my credit. No working with FVCU. Too conservative I guess.
The staff is great very nice and friendly the reason i give it 3 stars its the phone for me always have me on hold for tooo long or just hang up on me kinda makes me not want to call with any questions but other thwn that its a great bank
This has been my bank since I was 18. The ladies working in the lobby are great and help out with all my banking needs. The lobby is open by appointment only but most services can be done through the drive through. I can do stuff online as well as in person.
Will NEVER do business with fox valley again! They have stole money from myself and my son. They failed to do their part when I made payments, tellers are completely incompetent regarding their jobs. And NO ONE knows how to return a phone call. Do not waste your time or trust with FVCU
woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I’d walk in and the staff would ask how you are how the new car was how mom and …
Very friendly and professional
They offered good rates.
Great fixed rates on credit card.
If you want to pay outrageous fees for everything join this credit union
Great customer service. Good rates on loans.
Make sure you call first google is wrong on the times when open, or at least the when the lobby is open. Also note the lobby is closed on Wednesday, but not the drive threw.
Just opened an account, although the process was a tab longer than credit card application. I got the help I needed and Yolanda was very, very, helpful. Thank you.
The staff here are great!!! I was running late and I called and they stayed open extra 5 minutes for me. You just don’t see customer service like that anymore!!! Thanks!!😁 …
I called their phone number to inquire about joining and opening an account. The phone menu gave me three options, none of which applied to me. Shortly thereafter, the voice said “Thank you, good bye” and I was disconnected. I’ll take my money elsewhere.
Drive thru window opens at 7:30a
The lobby opens at 9a & thats when they answer calls as well. Friendly staff an great customer service. None have given any attitudes or made me feel dumb =) lol thank you for reading.
Dial CU joined Allsteal CU then joined Fox valley CU. Dial always took good care of me. Now with new job, I hope FVCU can help again. Haven’t been disappointed yet.
The staff was amazing! Bank here for years. Unfortunately the sugar packers were not organized when I last visited.
Customer service via telephone is sketchy at best. I was immediately put on hold and waited 4 minutes until the person came back on the line. Then I get the impression that the person at the credit union did not want to help me at all …
Liked All Steel C U. Not so sure on Fox Valley yet. Disappointed on loan request. Due to bankruptcy no wY assistance. Never asked details on why. Just trying to rebuild my credit. No working with FVCU. Too conservative I guess.
The staff is great very nice and friendly the reason i give it 3 stars its the phone for me always have me on hold for tooo long or just hang up on me kinda makes me not want to call with any questions but other thwn that its a great bank
This has been my bank since I was 18. The ladies working in the lobby are great and help out with all my banking needs. The lobby is open by appointment only but most services can be done through the drive through. I can do stuff online as well as in person.
Always personal, professional service for over 40 years!
Will NEVER do business with fox valley again! They have stole money from myself and my son. They failed to do their part when I made payments, tellers are completely incompetent regarding their jobs. And NO ONE knows how to return a phone call. Do not waste your time or trust with FVCU
woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I’d walk in and the staff would ask how you are how the new car was how mom and …