The Frankfort Plant Board was created in 1943 as a municipal utility to provide low cost electric and water service to the citizens of Frankfort and Franklin County, Ken.
| Friday | 7:45AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:45AM to 4:30PM |
| Tuesday | 7:45AM to 4:30PM |
| Wednesday | 7:45AM to 4:30PM |
| Thursday | 7:45AM to 4:30PM |
151 Flynn Ave, Frankfort, KY 40601
Sucks
not good at all
horrid customer service
Actual trash service
Monopoly
The internet is out!!!!!!
Fix it please!!!
Love it
58th in queue huh?
Very dislike this monopoly.
Monopoly working as a monopoly would…
Terrible customer service and irresponsible admin
Over priced and very poor service.
As expected,terrible overpriced service.
Over charge and rates continue to go up
Price is outrageous. Service Sucks.
Terrible place. Terrible service. Monopoly.
Never once had a good experience.
Service is horrendous and wouldn’t recommend to anyone.
A complete monopoly and subpar customer service.
The Frankfort plant board is a joke. A complete joke.
Bill is ridiculous high. No oversight.
Would give 0 stars if that were an option!
Worst customer service, over priced electricity.
Your internet is just plain bad. Sorry, these are just facts.
Busy. But friendly service.
Slow service, monopoly on services offered.
Really bad customer service . Never did get to speak with a live person.
I’m so tired of Frankfort plant board really thinking about moving out of Frankfort just to get away from Frankfort plant board
Everything is too expensive and they’re the only game in town.
FPB electric service is the experience service in the World.
Rude service over phone, false advertisement on internet speeds.
double billing … and poor quality of product and service … all out crooks in my opinion!
Terrible service. Has been since I moved to Frankfort in 2001. It only gets worse.
Worst company ever.
How hard is it to provide good service? Cause this is garbage in multiple ways
They provide reliable utility services.
If I could give this place a 0 I would!! Horrible service and insanely over priced.
Employees are rude..no customer service….FPB believe they are always right..
WiFi constantly cuts out! Trash survice.
GOOD PLACE TO PAY YOUR CABLE, ELECTRIC AND WATER BILL
Nicest folks working there very helpful
they get no stars from me! they over charge. they cut you off for no reason..i wish i could get other service!
I pray that we get another option here in Frankfort to replace the great dictator FPB
Nice and friendly staff!!
My Internet doesn’t work 1/2 the time and it’s still not working after 2 days.
Terrible “service” and if you no matter what you pay your not going to get more that 7mb download
If you pay hundreds of dollars for internet,you’d think that it would at least work when you needed it to…
Thumbs down as an ISP. Over priced for an erratic connection that constantly drops.
My Internet randomly stopped working and I paid the bill last week. Terrible.
Thank you for repairing outage 3/28/17 good job quicker than expected!
Don’t use the callback option when calling customer support–they didn’t call back for nearly 3 hours, then closed.
What’s the difference between the Frankfort Plant Board and a hooker? When a hooker sucks at least you know you’re getting what you paid for.
instead of getting 3.5MB/s we’re getting .2Mb/s 😐 …
I have been without internet for four day know while on lockdown.
If I could’ve given the FBP 0 stars, that would most accurately reflect the quality of their work.
Too high internet sucks need more support and better quality equipment and 24 hour support
My water is a hazy white be ish color can’t drink it dogs can’t drink it, not to mention you cook with it, you get a foamy stuff on top ew
The worse customer service, and constantly giving you lower internet speed than you pay for.
Trash customer service.
No wonder Frankfort is going downhill..people are actually wanting to move out of the area just to not deal with fpb…always on hold for an HR or more trying to speak to someone….rediculous !!!
Worst utility company in Kentucky!! Terrible customer service
Been a customer for 40 years and have always found them to be responsive and a great value
Hard working employees, reliable service, good customer service.
The internet is not the greatest, but the rest of the services that I receive (water, sewer and electric) I’ve never had a problem with.
Worst ever had it for it a week had to call everyday just to get something fixed wouldn’t recommend you to go there at all better off watching your phone
I paid my electric bill i pay it on the due date full amount they shut it off and then sent the money back to me an know there say I o 300 to get in trun on
Fpb is terrible. The customer service is somewhat decent. The actual internet service that you pay for is terrible. Its just plain terrible.
Horrible place to get your internet, upgraded to 30 mbps and no difference. Overpriced and slow.
This company is honestly the bane of my billing cycle. They are not compliant with customer service requirements, reconnecting paid-for utility services, and refuse to update their automated billing system to an in-house payment system. …
I called the department regarding an alarm issue, and within two hours they were at the house and had resolved the problem. Thank you for your prompt response!
Heard they buy their services from Ku and jack the price up .. think it should be against the law to make us have to do service with them!
Can’t speak for the internet, but the electricity sure is nice! Very high quality- keeps all my electrical devices running at their peak efficiency!
All that money on new building so they can better serve customers, yet here we sit in drive thru bc 1 person is working! What a waste of our money!
Excellent customer 👌service, ladies in Drive 🚗thru always efficient, polite, smiling 😃they are true professionals! …
The worst possible internet providers… They charge so high monthly ,but the service is sooooooooooooooooooo crappy !
AWFUL SERVICE !
They’re absolutely terrible.
Bad customer service, horrible internet, overpriced EVERYTHING.
I wish I could escape them, but they have a monopoly in town.
Over priced, Horrible customer service. Everyone is rude. Dont do much. Getting charged TWICE for something we dont even have. And them not fixing it.
I called due to internet outage and gave up after 2 hours on hold. This is unacceptable for the price we are paying.
Blood sucking pigs! NO customer service! Ready to sell my house to get out of Frankfort because of this horrible company! If I could give less than 1 star, it would be a negative 5!
Absolutely Terrible Horrible. We pay these people hundreds of dollars per month and they can’t even get basic customer service right.
New to area so I ask a lot of questions. The nice lady that helped us answered all my questions and concerns.
Over priced no doubt, service can be slow & cable is double amount compared to most💯JP …
Zero starts. Horrible service, they have “lost” my payments on more than one occasion, they are overpriced, and their service SUCKS. I would have given them ZERO starts but it would not let me.
They are killing my small business because the phone didn’t work for 2 days. 2 days of no patient care and lost revenue. Now the phone hangs up on clients constantly.
Continuously raising rates, continuously declining service. Please can we get some competition?
Almost 90 bucks a month for internet that has never worked a full day since I got it. How is this an Elite Package? Time to look at other options.
Their internet service is awful and often times disconnects. Their representatives are mostly nice though.
Why black out UL games. It showed on the listing but the game was actually Creighton versus Butler. Why stop getting Channel 3? Why not ask customers what they would like to have? See what channels are viewed the most.
Excellent service. We had a technical issue pop up, they were quick to answer the phone and the service guys were prompt and courteous. Thanks for getting us squared away!
Pay for 30meg service and usually get 10-20…during peek hours is more like 1 or 2 megs if we’re lucky….sucks that they seem to be the only isp in town…
Not only does internet connection suck so does the service don’t be late or not pay all of your bill they will turn you off over 10.00$ monopoly everyone need to stop extending there contract give the people opportunity to go some where else
Your Customer Service department leaves much to be desired. This all begins at the top! Please offer your employees the training it takes to be and act like a professional at all times.
Their internet hardly ever works it constantly cuts off. They offer no support. I would change providers but there are no other options in the area.
Jacked the rate up on my electric because “it is always this price this time of year”
I live alone and I work a lot, and it went up over $100 from where it was 2 months ago. Load of crap if you ask me.
Only because no stars isn’t an option they’ve monopolized and bullied the town with substandard service and poor quality the internet is a joke on its best day and cable when I had it was so pixelated and glitch and froze to often to watch
Horrible service at the drive thru. Five vehicles got thru the opposite line we were in. Took about 20 minutes to get to pay our bill.
If I could rate lower I would. Zero stars! Worst internet company I’ve been with. They are contracted in so time Warner or windstream cannot service.
Every time I ever have to deal with them, whether it be a wifi issue or power outage, the deal with it promptly and efficiently. Very happy customer.
Frankfort wake up! The FPB is more expensive then the same utilities in Lexington! Why?? FPB is government owned. Put the government in charge and you get less and pay more. Nice!
There is a lot of criticism about this company I’ve been a customer for a few years it does have high prices my advice is buy your own cable modem do not use theirs I’ll pay for the 50 megabit service and with their modem I was lucky to get …
This ISP sucks. I can’t see how, other than having a monopoly, they can keep other ISP’s out of the town. That is the real question. Why are other ISP’s not coming in to take their business. Something fishy going on….
Awful download speed at almost all times. Currently paying for 30 mbps and get barely 10 on a good day. Most of the time I get around 4.
Absolutely very poor performing service that any one can expect in USA. Hope some competitor will come up and help us this town.
I would gave Negative ratings if possible.
I cannot get a person to speak with me. Wasted 1 hour on the phone this a.m…. holding, transferred, and then disconnected, I need to ask one question.
Any time I have needed service help, FPB representatives have been very professional, knowledgeable, and helpful for home security and cable. Thank you for the terrific customer service!
Poor basic cable TV quality.. price has gone up way toooo much… Cut the cord … They didn’t even ask why I dropped all of their cable services.. maybe they already knew they are too high and have crappy basic cable package
There is no competition making their services unreliable, unstable, and expensive. Everyone should avoid this area and those wishing to move closer should look elsewhere.
Worst. Internet. Ever.
I am so done with my internet going down multiple times a day for the past month. It is ridiculous. Don’t ever take their internet plan.
Mrs. Cathy Dillon handled my account and i just must say that woman deserves a raise! Five stars Mrs. Cathy!
Worst internet provider in history. Too bad it’s a monopoly. We deserve better than this terrible service from this terrible company.
Wish I could give them negative stars, terrible customer services, worst internet ever, extremely high prices, MONOPOLY. Pay 73$ for internet alone and I’m barely able to stream, my only advice is to move as far away from Frankfort as you can to avoid dealing with theses scammers.
Internet sucks.I pay 50 $ for an inconsistent 10 mb per month including modem rental which seems way too expensive for the kind of internet i get …
No more channel guide? You people are pathetic.
Wish we had better options. Constant throttling, lack of (competent) customer service, even the best speed available is low, etc. Why there’s allowed to be a monopoly on internet providers, I’ll never know.
Haven’t even been with them for a year and have had 3 rate increases for cable, which cuts out every single night. Every.single.night. But keep raising the prices. I’m desperately trying to find a different solution for internet here in Frankfort.
Decided to change the due dates on some customers…so they would pay twice in one month. Really FPB? The internet doesn’t work well enough to pay a full month, let alone two payments in one month.
Abismal supply of service and fail to meet their guarantees. Throttled connection makes WiFi nearly unusable at times. Very disappointing of a Frankfort based company.
WORST COMPANY EVER. Horrible services that are ALL overpriced. But hey – when you’re the only option in town….its pretty easy to screw the customers over! They ONLY good thing in that place are the employees….the ones who are not in charge of prices/rates, of course.
Avoid there services at all cost if you can. There a scam on internet speed and there pricing is out of date for all other services and useless technicians!
Their service is terrible had them for about a year now and I think my internet has worked about 2 months out of that year and also every couple months my electric will spike way up when nothing has changed in my household I live by myself and I’m hardly ever home and everything is turned off.
Didn’t like their method of how they be charging people fees without telling them and than they’ll return your money back if the full amount isn’t listed there. Once they cut your electricity they charge you $60 to get it back on and plus …
Just the worst. Internet is overpriced and slow, TV packages and quality is God awful. The customer service is the worst, they go out of their way NOT to help you because they know they have you over a barrel.
I come with a data/cable background. I must say this is the most poorly run, behind the times, Mayberry willie wee haulkin cable system /data plant I’ve ever seen. Ultra slow internet speed or no internet connection. …
Internet sucks! Paying for 20Mb, rarely get 10.. Overpriced cable. I am on a fixed income and had to have it turned off. Sucks that they have a monopoly in this town. Also sucks that I can not give less than one star
Terrible cable and priced too high. I’m thinking of getting the antennas that gets the channels over the air. I wouldn’t get as many channels, but I wouldn’t be paying out the nose for cable that is constantly giving me problems either! Shame on you, Frankfort Plant Board, for not giving your customers what they pay for!
I am getting repeatedly DDoS attacked and I called them to change my IP then they made me sit for 45 mins on hold just to tell me that they couldn’t change it (which every ISP has the capability to do) terrible customer service, I feel like everyone I’ve been on the phone with there is just lazy and doesn’t want to do anything
Terrible fiber connection and terrible customer service!
Never before seen a business that can charge a customer for more than one month on one bill because they changed out the electric meters. Put me in a financial disaster. Very unethical people running this place in my opinion!
way over priced, lousy internet and cable services, bad equipment, would NOT recommend them to anyone!! Stuck with them because they have a monopoly in Frankfort and you can’t get anyone else for internet and for cable would have to move to satellite!! I thought monopolies were illegal, guess not in this town!
pay for 100mbps and i get 25 most the time. The internet cuts out for 30 – 40 seconds every 3 – 5 minutes and i always have extreme packet loss.
Frankfort Plant Board is monopolized, therefore they feel no need to offer the city of Frankfort anything but dated services. If Time Warner could come in, it would put their cable and internet services out completely. The fact that a …
Monopolization of the entireity of Franklin County, I would atleast like it if FPB as a company would allow providers such as Charter/Spectrum to provide in most areas as an alternative to this horrific service.
Frankfort plant board is a joke. Its a monopoly in every since of the word. They exploit struggling families. They stack and stack the bills until They end up being more than your rent. They cut your electric just to Bill You for You for …
I’m paying for 10 Mbps upload at best, ($80 a month) all I need is 5 FOR MY JOB but I’m barely getting 1!!!! This isn’t any different then when I was just paying $60! Internet is a JOKE
Wish I could give negitive stars. Justified building a multi-million dollar new facility as our rates continue to rise. Will only use the services I have to since they do have a monopoly on energy in the city of Frankfort. Currently shopping to replace every service I can with their competitors.
The Frankfort Power Board reminds me of a jaded grandmother who still goes to the post office in person to buy stamps with her check book and talks knowingly to strangers in line about how she doesn’t “believe” in the internet. …
We’ve lived in Frankfort for two years and have not had any trouble with any of our services. Customer service reps have been friendly and helpful and service calls have been efficient.
First of all the internet sucks!.. Every big gust of wind, you’re liable to lose a connection! When you call customer service you can tell in there voice, that they don’t want to be bothered. When you ask them about servicing they act like YOU’VE done something wrong to THEM. They’re Crooks and this place is a 100% JOKE! Smh
This company is overpriced and customer service is not their strong suit. My internet works when it wants to and the modem must be reset every other day and I pay for the 50mbs!
I’ve had their internet services for years and their customer service has always been stellar.
IT IS GREAT SPEEED QUALITY
INSTALLATION WAS GREAT TEAM WAS ON IT
CHAD BREWER IS THE BEST
I waited forever to be able to make my payments online with debit card and now it’s taking an entire weekend to process it and who knows it may never process on Monday. I swear I am looking for jobs in other cities/states just to get away from FPB. Ridiculous. FPB removed the reviews on Facebook because they were so awful.
Speeds are rarely what’s promised, and the supplied router doesn’t function properly. More importantly, within the first month we’ve lost connectivity entirely twice.
It is the worst public service company ever in the whole world. Never have a deal with them. It took me at least three hours call waiting to talk with their customer service to resolve an issue, which should be resolved at least one month …
You have to give A MINIMUM of one star in order to post a review. FPB has a monopoly on the residential cable and internet services in this town. They are over priced, and way below standards in the quality of their services. Internet quality is barely better than dial up, while they profit from it and build bigger offices.
-Customers are NOT important!
-Internet service overpriced and glitchy daily!
-Tech support usually unable to resolve any issues without submitting a trouble …
I just moved to Frankfort a few months ago. I havent had 1 issue with FPB. All the steps I had to take to get service was quick and painless. Everyone was polite and helpful and no issues with wifi so far. Yes the prices are alil high but what isn’t these days.
They deserve -5 stars! The internet service is terrible! They are crooks and should not be allowed to do business like this. The internet hardly works, especially in the last few weeks. I don’t understand how you can charge people for a …
Nice building. Customer service: D. Why have only one inside teller window open? And only one drive thru teller open? At least in the downtown location, two inside teller windows were most always open. No consideration for Frankfort …
I REALLY wish this company was not allowed to have the huge monopoly that it does on our cable, internet, phone, water, sewer, and electric services. The only other option here is satellite. FPB has questionable services and HORRID customer …
I have never i n my life ever had to deal with a such a horrible place in my life. It is 2017 and they don’t take credit or debit cards, they will NOT work with you, they do anything they can to make everyone’s life as hard as possible. …
Called in for a phone service outage for a family member, gave an alternate #, called again and was told they tried calling the owners number ….OMG
My response was the phone is out…..dead silence
I️ would give zero stars if possible. This place is not only overpriced, but the hoops they make you jump through to get started and get something as simply as a DVR is obscured. Caring about customers and they happiness would enable you to still make the big bucks and get some referrals in the process.
ABSOLUTE TRASH SERVICE. Paying for 250 MBs and I can’t even use the internet. Multiple “technicians” have been over and pretty much said everything was fine and I was SOL. There can be literally no one home but myself and a device directly …
Frankfort Plant Board completely messed up customer service. Our land line went dead Sunday morning in a storm. I called in and gave my details to their after-hours answering service, and they never generated a work order. Only after …
I found the website very difficult and non-user-friendly. However when I called customer service and was able to get through, they were very polite and helpful. I think they should offer a phone service to sign up for people like me that are not technology savvy!
I pay for 250 Which is the elite one that’s 81 dollars per month and can’t even get more than 25 mbps. I recommend you get ATNT innernet where you can get 1000 mbps for only 40 bucks they are overpriced
Really wish we had another option. From the outrageous pricing to the piss poor service nothing shines. My favorite part? When they cut my power off after confirming they had recieved payment on time but applied it to the “wrong part of my …
3rd update: The frequency that the internet crashes is maddening. If I allowed a faulty product or service to continually be sent to the public I would be fired. I believe that is what the internet section of this municipality needs is …
I worked with Jill in the billing department about a problem that I had concerning a high water bill from a leakage problem. She was incredibly professional, compassionate and kind. She has excellent job knowledge too! She is an exemplary customer service rep! Please pat her on the back for making a bad situation easier to deal with.
I am an older disabled lady without transportation. I rent and use fbp water electric and Internet and it costs me 62÷ of my income. It doesn’t leave much room for emergencies! But don’t EVER count on FBP to show ANY compassion. They gave …
The customer support is an absolute foolish prank for the plant board to make you think that your equipment is bad. The service that you get is poor at best. They advertise internet service, but I remember having better service when I had two cans and string between them. If you can avoid the Frankfort plant board, do so at all costs.
They have hung up on us 5 times while trying to get assistance. I asked the person who answered HER NAME and she hung up on me again. She answered finally. Her name’s Rebecca. If she would of talked to me over my partner I think it would of gone over better but this all just ended it a mess.
I haven’t even gotten set up with FPB yet, and the people I dealt with were rude, and unhelpful. The internet speed is slow based on my family’s experiences. They are far too expensive for the awful service. I wish I could go elsewhere, but they have a monopoly on the part of town I live in.
This place deliberately drains the water sewage to charge you more on your next bill, Frankfort plant bored is greedy and they play dirty. If I could give negative stars I would.
I have to admit when I’m wrong. I gave FPB a bad review a few years ago when I was a new customer. I have since changed my mind because of the people that work for FPB. …
The WORST service I’ve had my entire life, and I grew up with dial-up. 😒 we pay almost $100 a month for their highest data package; and I can’t even have my phone connected to WiFi at my house because it slows it down. I have a WiFi …
The only choice we have for Internet and we often lose connectivity. I agree as well that they are overpriced. Not a pleasant experience. I give 2 stars only because the Internet does work mostly but i have an online business that tells on the internet and its terrible for my business when it is down. Not reliable enough.
Their double charge and tack on tons of fees when they didn’t even send you a bill. When you call to ask them a question the put you on hold for LONG WAIT TIMES and then you have to talk to 3 or 4 people to get anything accomplished. Horrible service provider- this should not be the only provider option for Frankfort.
They told me my water bill was based off a usage of 11,000 gallons a month after several months of using 2,000 galllons. They came out and reread the meter which showed a usage of 1,500 gallons and no evidence of a leak. They are still …
Absolutely terrible internet. They are unhelpful and unwilling when you call in with a problem. On top of that, you get the slowest internet you could ask for. For years I’ve been dealing with their awful service and their down right, god …
ISPs are always very poorly rated, usually for the same reasons.
My internet service has been just fine, I pay for 40mb/5mb and I get 40mb/5mb …
When the rates go up without explanation, customers are left frustrated. It’s time a formal investigation is conducted – support should be plentiful. Looks like they want to hit everyone with a water increase now – why not flood them with an audit of their business practices? Don’t see why the AG can’t be contacted.
if i could give them 0 stars i would. they will cut ur power to do maintenance without any warning. you have to reset ur wifi at least once a day. worst cable company i have ever experienced. a monkey could run a business better than the jokers running the plant board now
I am very tired of dealing with my internet service going off. So today I called and ordered AT&T with DirecTV. Cannot deal with plant board any longer with my cable service. It comes on it goes off it comes on and goes off. It’s a non …
It’s really sad I think my internet has not been this slow sense dial up. I might actually prefer to get phone lines back and start using dial up again. This company is the only company in town for anything that’s why I switched to DIRECTV …
I have updated my review to 5 stars. Kudos to FPB for making a big change in customer service. Plus, they have upgraded their internet service with fiber-optic cable. It’s fast and reliable so far.
The only reason I am giving FPB 2 stars is because my connection has been fairly reliable as far as up time goes but that is where it ends. The price for 30mbps down 3 mbps up is way too high (currently $68 for top tier). For example Time …
Supposed to be on a payment plan and no notification was given on terms of payment plan for splitting past due amounts up. If you received information that this monopoly in the state’s capital placed you on the plan and missed your payment …
why is FPB so horrible?
I have waited for 20 minutes for someone to answer my call. waiting in queue when I am the 1st caller on the list? very, very bad customer service. if my …
So far I’ve had nothing but a great experience with the plant board. Everyone has been beyond welcoming and nice. Our tech that came to our house was great! Where I just moved from the rates and experience would not even come close to here. Thank you to everyone we dealt with at the plant board. You guys are wonderful!
If you carry over more than $20 from previous bill, they’ll cut your power off and then charge you $60 reconnect fee even if you love 1/4 mile from the service station. Also disconnect day is either the 5th or the 25th means 7:00 am which …
Figured I would update this since my last review was 3 years ago. If I could give a 0 star rating I would. …
Worst Internet I have ever had. Constantly claims “best effort”, even though I pay for 20 MB down, and often receive less than 1 MB. Cannot stream video, cannot watch Netflix. No apology, no refund. They just don’t care.
I pay an astronomical amount for 100 megabytes per second download speeds…I consistently have issues and every SpeedTest I run reports a whopping 5 megabytes per second download speed. No customer support, and no other options in town. Can you explain this one FPB?
Worst service. Over the last two months of my stay in Frankfort, there was power outage twice: that too with the weather conditions being pretty good. Their internet is also not very good. It gets disconnected every now and then.
Absolute garbage internet and TV service. We cancelled the service and went to satellite for cheaper and 3x the channels. …
The internet service is horrible. They have reset my “Wi-Fi” channel several times this year. If there was an option for another service provider in my area I would change it in a heart beat. I would give them zero stars if it would let me. …
The internet service is unreliable and not able to support advertised speeds. Particularly during prime-time, speeds are minimal if you are not in higher tiers, and your internet service simply will not work for streaming, gaming, or …
Online billing/payment is super confusing! I paid on March 10th 2015, yet years later see a collection balance on my credit report. Evidently, even though I paid then, they had an additional bill that covered some service for the January …
Terrible internet service. I pay for 20 megs and regularly get less than 3. I have complained multiple times about this, yet no one seems to care. The after hours tech support line folks are friendly, however one of them told me that …
Absolutely the worst utility I have ever seen in my life. Unless we have to use wifi to stream something, (which only 1 device can), we turn off our WiFi for our phones and use 4G. It’s faster, always connects promptly, and doesn’t stop in …
Rae Jean was so helpful. She had a wonderful sense of my technological challenges, and calmly walked me through the set up and gave helpful hints. By far the best customer service I’ve had in a long time. Thank you RJ!
I simply don’t understand all the negative comments. I have been dealing with the FPB for years and have never had any bad experiences. They have always been nice to me and very professional. I think some customers need to realize that is a 2-way street.
Very overpriced for service. It took SEVEN tickets and MANY times on hold to get someone to fix my internet. The internet is constantly down, but if you can’t get online to pay your bill on the website on time due to THEIR service being …
On the bill it states we encourage any member who is facing financial difficulty during this time to call us. When you call to ask them about this statement they say it is up to you to find any resources. I’m not sure if it’s just me but …
If I could give them a negative 5, I would. Trying to attempt virtual schooling is a joke, pay way too much for terrible service, never been satisfied with their service. Although we paid for a beautiful unnecessary building 👍 …
I have had nothing but prompt, polite good service. I had some cable problems with one of my television sets and had to call for service more than once and was surprised they accomodated me in the morning hours when I am NOT at work and …
I usually never post a review for anything unless its really good or really bad……this is awful. Paying for 250 Mbps and i dont recieve ⅛ of that speed on a great day. Can’t even begin to get into how messed up their whole system seems to be along with a total lack of care to anyone who is forced under their petty services.
A great business. Customer service is awesome.
As of now you guys are getting 1 star work and show me better and I will deem you worthy of 5 stars. First you guys need to fix your website talk to or hire a web developer I am sure he can help you for such a basic error when trying to …
I have had near perfect internet and electric service for the duration that I have been with FPB. Any time there is an issue, they are very quick to resolve it at no cost to me. Their prices are a little on the high side, but their quality of service and support makes up for that.
I had the experience of getting two different amounts when trying to pay my bill. On my account and the email they sent it was one amount and the drive thru gave a different amount. I called to figure out why the two amounts. April won’t …
$51/month for 10 megs while a county away they offer 100 megs for $29.99!?!? How is this even legal? Also they charge a reconnect fee of $60 after they turned my cable off 1 hour before bill was paid! Electric rate though is very affordable.
First of all, they disconnected my heat when the high was 32°. Not because I was late, because I missed a payment on an old account that’s over 5 years old. They wouldn’t allow me to catch up the arrangement and continue. I had to pay the …
As far as customer service- they are always friendly and willing to help if you need to change something or have questions. However, they are very overpriced for the (lack of) service they give you. My cable is constantly going out, if I …
Im paying $86 for 250mbps and my router is in my room there should be no issues hitting that but it estimates around 100 or sometimes even 70 mbps basically paying extra money for nothing. Find a better internet service provider because this aint it.
Internet is down a lot. The rented broadband/wifi box is unreliable and I have their “new” one. Since they have a monopoly it is impossible for any competitors to provide service. HOWEVER their customer service is stellar. UPDATE the …
I think you folks have a great Accounting department. You have never failed in deducting my payment from my bank account. What you do fail at is picking the phone when there is an outage. Since you say you provide a service, you should …
On Saturday, September 2, 2017, the beginning of the Labor Day weekend, our Internet access stopped. We called the emergency number, which turns out to be an answering service who knows where, and they walked us through diagnostic steps on …
Pathetic overall service. You might get the speed you pay for 3 times a month, but only at 2:30am. Cannot wait for ATT fiber to get closer. Have even considered moving to the county with KU utilities so I can stop paying FPB altogether.
Had great tech, Chad Brewer, work on cable box.
He took time to work with us. Knowledgeable and courteous. Great employee.
Had tech before him that was good too. Can’t remember his name.
I gett cheager with a bill that isn’t mine I move out of the place called to have turn off they didn’t turn it off like I asked and still wants me to pay for someone else bill that not right I get ssi I have a lil child and they the only company in most if frankfort to get Service and trying make me pay for other bill
They tell me that I will have a new cable box and internet on X day between 12 and 4pm. How inconvenient is that? So I’m supposed to tell my job, hey I need to take off between 12-4 and pray that the technicians show up to do their jobs? …
I haven’t had a single issue with the FPB yet. Upon my initial appointment to get service I was saw within 10 minutes and out of there in less than 10 longer. When I went back later to add internet, was out in about the same time. 2 days …
The customer service is good but the tech guy who has to fix things was pretty rude. He made it obvious he did not want to do his job and I didn’t want to deal with him because of his bad attitude. Too bad this is the only company I can buy internet from because it’s uncomfortable dealing with someone like that.
As a small business customer my experience has been excellent. I was worried after looking at the reviews but from the day the tech installed me thru today my experience has been great. My rates for telephone and internet were cut by 60% …
Internet: 5 star (updated from 2ish)
Utilities: 5 stars …
My family was having some serious issues with our internet so we called and they sent one of their techs (Sam) out. Great service explained to me what he was doing and why he was doing it. He wore his mask at all times, any mess he made he …
If I could give this good for nothing service zero stars I would. In fact this company needs to be addressed by the DOJ just by simply looking at customer reviews/complaints. You can’t charge people different prices for the same service …
Absolutely horrible at every service they offer. Over priced, awful customer service, & a complete monopoly in the city of Frankfort. When you receive your bill each month, the charges don’t even make sense nor are they consistent. And good …
Internet service has deteriorated to the point many days it’s unusable. It has never been good at my office, where I pay $80 a month just for internet! And at my home, where my internet used to be flawless, it has become so incredibly …
My internet goes out many times a day. I have called and called, I get a reference number and told someone will call me back to set up an appointment for a tech to come out and then NOTHING! I work from home and need the PREMIUM internet …
I think most people complain because their bill seems high because all utilities are consolidated into one bill. I thought the same thing before moving to different parts of Kentucky and Tennesee. After experiencing other utility companies …
FPB is a completely useless company with terrible services and they even outsource the tech support line to even bigger morons. FPB is terribly run and the attitude especially with the techs and supervisors is horrendous. I say fire them …
Well I can’t tell you too much about their services because they have yet to come and fix my internet and we’re going on day 3. I’ve had to call them multiple times and received no answers on when they’ll be coming out because they have not called be a single time.
Have not had any problems with the internet so far.
Forced into using their services, paying an absurd price for slower speeds than any other provider.
No self-installation so I dont have internet for a week.
The Plant Board has absolutely no reason to aim for better customer service, since they have a monopoly. They give no warning when they are going to cut your power for repairs on nearby poles, and your power can be out all day. They hire …
I don’t understand all of these negative reviews about the internet service. I pay for the cheapest internet available, my kids do virtual school, I work from home, and they use gaming devices throughout the day with never any problems. All …
My experience has been very positive! I’ve had them since October 2018 for electric, and since November 2018 for internet in 2 different homes. Internet is always speedy. Electric is reasonable. I now have them for water as well, as I moved …
Internet goes out for a whole day about once every week or 10 days for no apparent reason. Also paying for 250 mps and have 3 eero devices in home when I run speed checks the most I’ve ever seen is 70 mps and I’m paying for 250! When call they act like they don’t know anything about routers or wifi?!
Google should have a trash bag as a review option. If that were an option, I’d give the Frankfort Plant Board 1 trash bag…not 1 star…that’s too generous.
The wifi is horrible and the service to fix the wifi is horrible it goes out constantly and when we try to fix it the workers say one thing and then say another. The alarm systems and are good and work fine but they are $1200 when you could just get a ring one for $300
On August 26, 2022, Frankfort Plant Board charged me 4x for my 9/1/2022 payment. The following Wednesday, I received a refund for Three of those payment. Leaving one payment (my bill). Friday, September 2, I was notified that I owe $565! …
Over priced and slow internet, we aren’t even getting what we pay for. Also, it’s 2022. Why is fiber internet not available in a lot of our suburbs? Blanton acres STILL can’t have fiber internet. It’s insane, we literally are the state capital. FPB has a monopoly on this town.
I have been an FPB customer for almost 5 years. Quinette Redding was the representative who opened our account and has been so kind and helpful over the years. Along with Jill, Debbie, and I think her name is Sheila, dark curly hair and …
I had to replace the modem and I’m about to just buy my own router. The two that were supplied are terrible and drop connection constantly. Paying $80 for 250mb and not even getting close to that speed is ridiculous. When I call customer …
I think it’s silly a place like Frankfort has to go through this place for any kind of utility. Our cable, electric, and internet is twice the price I was paying before moving to Frankfort.
Trying to charge me FIFTY extra dollars for a payment I didn’t consent to that got sent back and when I called the lady was beyond rude and wouldn’t help me. Worst service I’ve ever experienced.
They shut off my father’s (80 yrs old) electric IN THE MIDDLE OF WINTER because his bill was $45 past due!! He’s been a customer for over 30 yrs and always payed his bill on time. This was his very first time he missed a past due amount, …
On Wednesday July 6, due to a storm I lost cable and internet starting at 4:15pm and it is now 11:45pm. I assume I will be without cable and internet the rest of the night. I think all the people that lost internet and cable should get …
Hard to get anything accomplished with customer service. Throughout my time in Frankfort they’ve disconnected or throttled my services with no notice with no explanation and take a lot of convincing to get it fixed. But a lot of utility …
Wish I could get them a negative rating. Turned my power off as we were moving out because I was 2 days behind on the bill. Stay away. Far far away.
Waited 17 min in an empty lobby, when I was called back to speak with customer service rep #6, there were at least 5 other reps. at other service windows . I was the only customer back there? Idk what was going on, but it was frustrating. ??
So I didn’t have a problem with FPB for 3 years at my apartment until now! I move to another apartment and my first bill was changed to the 1st instead of the 15th which my due date normally has been before the transfer so I had to pay two …
I am pleased with the tech support service I received today from FPB. I had weather-related IT issues and PlantBoard solved them remotely. But again the Internet was down due to weather. This time FPB sent a technician to my home to look at …
-1 star. This company is garbage. In order for me to get service in my name in my own home i had to sign an agreement that my boyfriend who wasnt in the home at the time would pay 100 a month towards his own bill. Im from florida this makes …
This is the worst cable/electric company I have ever had. Unfortunately they’ve monopolized Frankfort so unless you want to sit in the dark and cook by fire you have to have them. I moved out with a bill of 174 dollars only to receive a …
I called off work to be available for the technician to come set up the internet. It worked for about 30 minutes after he left. I went to run errands, came home at 2:30 to no internet. Tried disconnecting and reconnecting. Called FPB. They …