Such a huge help during a crazy process! I adore every person in this office. I ended up changing to them late in the game and they made everything so easy!
Your reviews really are scaring me. We just litterally refinanced our home through you guys. I’m having second thoughts just over your reviews.I really hope I don’t regret this.
Possibly the most disorganized and robotic organization I’ve ever dealt with. Step one, deal with escrow myself. Step two, pay this thing off to get out from under this business. Seriously, you people act like mortgages are an unfamiliar side business.
I’ve only had my mortgage loan through this company for the last 6 months and terrible would be a compliment.. they act like they don’t want a payment, with as few options as you’re given. Currently trying to move to another loan company
Grossly incompetent as employment verification for the military. If you are in the reserves or the National Guard do not use this company as your lender. They do not understand the difference between active Army, National Guard, and the …
Franklin American mortgage is competitive on their upfront rates, but are costing us dearly in the long run. The way they process payments makes it difficult to manage your account. Departments do not communicate well with each other. When …
Had a really wonderful experience. First time home buyer and the service was just top notch. I was fortunate to get the help of Nikki. Absolutely wonderful to work with. She helped answer questions round the clock and there was never a …
We worked with Jenn Stonehouse from Franklin American and we had a great experience. It was wonderful to work with a local company and we could drop into her office at any time with questions. Jenn was very knowledgeable and quick to answer …
If I could give them a negative ten I would. Went through a mortage broker who used them to try to get me an FHA loan. The reason I went to a broker was to get more for a loan amount. The mortage broker was great, however I wish they never …
I’m about a year into a mortgage with this company and just had my first real interaction trying to take care of an issue and they have absolutely abysmal customer service. I would steer clear of them at all costs if possible. Unfortunately …
Last year I was refunded a small overpayment of escrow. I’ve had this loan for a year and it has went up twice because of the “escrow projections”. Called several times to clarify today and was disconnected REPEATEDLY FOR AN HOUR. Logged …
I brought two houses now and refinanced one house. Dealing with Franklin American Mortgage is the best experience. My Mortgage guy Greg Wright is awesome. I highly recommend this guy for any of your mortgage needs. He is very responsive and accurate. He makes the whole process very pleasant. Thanks Greg Wright for all your work.
I’m unsure of the other experiences previous reviewers have had, but Franklin American has held my loan for nearly 4 years now and I have had nothing but a great experience. Their customer service has been wonderful and the ability to pay …
Been with this mortgage company 3 years now, we didn’t choose them, our loan got sold to them. I hate dealing with them. Every time I call and ask a question or make a request and it is a no, they send me a letter basically saying, hey …
I wish I could put 0 stars. 2 years in a row their escrow department managed to screw up!! Last year, I followed their procedures to tell them that we were changing Insurance company. I even gave them 30 days notice… They still paid the …
I’ve had my loan for over two years, paid on time every month. I switched bank accounts in May of this year and updated my payment online and, because it was the end of the month and my payment was due in a day or two, made a one-time …
Used Franklin American twice in the past 10 years. Both times, my loan was sold to another bank, which is typical, but I specifically requested my loan not to be transferred. It was still sent over to PNC. That said, this week, I submitted …
(Translated by Google) Baggage
(Original)
Gabarage
Just a super company to deal with. Very professional and courteous.
These guys are great. Jessica Douglas was a huge help! These guys know exactly what they are talking about!
Lanie Boudreaux was Amazing! She definitely went above and beyond!
I’m a realtor with Century 21 and worked with John Burkeen for many years he just a wonderful job.
Such a huge help during a crazy process! I adore every person in this office. I ended up changing to them late in the game and they made everything so easy!
Your reviews really are scaring me. We just litterally refinanced our home through you guys. I’m having second thoughts just over your reviews.I really hope I don’t regret this.
Possibly the most disorganized and robotic organization I’ve ever dealt with. Step one, deal with escrow myself. Step two, pay this thing off to get out from under this business. Seriously, you people act like mortgages are an unfamiliar side business.
I’ve only had my mortgage loan through this company for the last 6 months and terrible would be a compliment.. they act like they don’t want a payment, with as few options as you’re given. Currently trying to move to another loan company
Grossly incompetent as employment verification for the military. If you are in the reserves or the National Guard do not use this company as your lender. They do not understand the difference between active Army, National Guard, and the …
Franklin American mortgage is competitive on their upfront rates, but are costing us dearly in the long run. The way they process payments makes it difficult to manage your account. Departments do not communicate well with each other. When …
Had a really wonderful experience. First time home buyer and the service was just top notch. I was fortunate to get the help of Nikki. Absolutely wonderful to work with. She helped answer questions round the clock and there was never a …
We worked with Jenn Stonehouse from Franklin American and we had a great experience. It was wonderful to work with a local company and we could drop into her office at any time with questions. Jenn was very knowledgeable and quick to answer …
If I could give them a negative ten I would. Went through a mortage broker who used them to try to get me an FHA loan. The reason I went to a broker was to get more for a loan amount. The mortage broker was great, however I wish they never …
I’m about a year into a mortgage with this company and just had my first real interaction trying to take care of an issue and they have absolutely abysmal customer service. I would steer clear of them at all costs if possible. Unfortunately …
Last year I was refunded a small overpayment of escrow. I’ve had this loan for a year and it has went up twice because of the “escrow projections”. Called several times to clarify today and was disconnected REPEATEDLY FOR AN HOUR. Logged …
I brought two houses now and refinanced one house. Dealing with Franklin American Mortgage is the best experience. My Mortgage guy Greg Wright is awesome. I highly recommend this guy for any of your mortgage needs. He is very responsive and accurate. He makes the whole process very pleasant. Thanks Greg Wright for all your work.
I’m unsure of the other experiences previous reviewers have had, but Franklin American has held my loan for nearly 4 years now and I have had nothing but a great experience. Their customer service has been wonderful and the ability to pay …
Been with this mortgage company 3 years now, we didn’t choose them, our loan got sold to them. I hate dealing with them. Every time I call and ask a question or make a request and it is a no, they send me a letter basically saying, hey …
I wish I could put 0 stars. 2 years in a row their escrow department managed to screw up!! Last year, I followed their procedures to tell them that we were changing Insurance company. I even gave them 30 days notice… They still paid the …
I’ve had my loan for over two years, paid on time every month. I switched bank accounts in May of this year and updated my payment online and, because it was the end of the month and my payment was due in a day or two, made a one-time …
Used Franklin American twice in the past 10 years. Both times, my loan was sold to another bank, which is typical, but I specifically requested my loan not to be transferred. It was still sent over to PNC. That said, this week, I submitted …