Franklin Mint Federal Credit Union is cooperative thrift and loan association (accepting deposits) organized under Federal charter to finance credit … See more
my account was closed over a year ago.. until this day I haven’t received a letter..phone call nor email.. still no supervisor returned any of my calls. I called their corporate number which is the same number..I continue to get the run …
I had accidentally overdrawn my account. No letters, no phone calls, no emails, all of which they had. They moved right to a collection agency. Very disappointing. I would have gladly transferred the money in from my primary bank, FMFCU severed that connection for some reason.
This branch is overall okay BUT the customer service is terrible. Simply needed to update contact info and couldn’t load the website on my end/having difficulties. The Rep had an attitude the entire time. I think she stated her name as Chekiah. Unsure of spelling. I had to hangup. May have been in the cardmember service department.
My mom went through Rick Ditizio for a pre approval for a home loan. He basically ghosted her. He had her submit all her information and said he get back with her shortly and never did. She kept emailing and calling him and he ignored …
Absolutely disgusting service. Account hit with fraud again. I no longer live in the area but kept my account because it was easier to transfer money and I had the account for over 6 years. I called customer service and they informed me …
Not sure why there are so many bad reviews for FMFCU, I’ve been with this CU since I was a child and never had any negative experiences. Not the greatest interest rates, but I still love them!
I’ve been calling every branch in my area for 2 hours no answer I’ve been calling there customer service for 3 days still no answer never have anyone available I’m currently on the phone been on the phone waiting for 1hr and 33 minutes and …
I absolutely LOVE the Franklin Mint. My only issue with them was when I was in college and there was no shared service center near and I had to use a bank (ew). I was with them for my entire life. I recently closed my Sun East FCU account …
This poor excuse for a financial institution is the absolute worst st customer service and accountability. After a system error on their end I was the victim of a duplicate charge which was not unsubstantial and after discovering it I …
I just spoke with Tim at the Member Service Center. I am a Senior, and have “issues” with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very …
nice alternative to big banks
Overall FMCU is not for the members
Terrible customer service, you get different answers everytime plus an attitude which is really great.
my account was closed over a year ago.. until this day I haven’t received a letter..phone call nor email.. still no supervisor returned any of my calls. I called their corporate number which is the same number..I continue to get the run …
FMFCU in Kennett Square is the best! Great customer service and very friendly. Thank you for being a great service in our community!
I had accidentally overdrawn my account. No letters, no phone calls, no emails, all of which they had. They moved right to a collection agency. Very disappointing. I would have gladly transferred the money in from my primary bank, FMFCU severed that connection for some reason.
This branch is overall okay BUT the customer service is terrible. Simply needed to update contact info and couldn’t load the website on my end/having difficulties. The Rep had an attitude the entire time. I think she stated her name as Chekiah. Unsure of spelling. I had to hangup. May have been in the cardmember service department.
My mom went through Rick Ditizio for a pre approval for a home loan. He basically ghosted her. He had her submit all her information and said he get back with her shortly and never did. She kept emailing and calling him and he ignored …
Absolutely disgusting service. Account hit with fraud again. I no longer live in the area but kept my account because it was easier to transfer money and I had the account for over 6 years. I called customer service and they informed me …
Not sure why there are so many bad reviews for FMFCU, I’ve been with this CU since I was a child and never had any negative experiences. Not the greatest interest rates, but I still love them!
I’ve been calling every branch in my area for 2 hours no answer I’ve been calling there customer service for 3 days still no answer never have anyone available I’m currently on the phone been on the phone waiting for 1hr and 33 minutes and …
I absolutely LOVE the Franklin Mint. My only issue with them was when I was in college and there was no shared service center near and I had to use a bank (ew). I was with them for my entire life. I recently closed my Sun East FCU account …
This poor excuse for a financial institution is the absolute worst st customer service and accountability. After a system error on their end I was the victim of a duplicate charge which was not unsubstantial and after discovering it I …
I just spoke with Tim at the Member Service Center. I am a Senior, and have “issues” with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very …