Franklin PUD is an engineering company that provides state-of-the-art technology, including a GIS mapping system to assist its customers.
| Sunday Closed Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed |
1411 W Clark St, Pasco, WA 99301
No good
Very Friendly service and great low pay thank u pud 👍 …
I hate this pud qnd would go solar if i could just not to deal with this place ever again
Bad customer support. Can’t change billing address. I want no star.
Poor customer service, even worse billing practices. If you have other options run away from this place.
Poor customer services and billing they can’t even get credit card numbers correct when calling in after 5 months of calling in
Franklin pud does not care about if you have a power outage they won’t send crews to repair the power outage specially on sunday
Franklin PUD sends out past due notices when your case is not past due and you are on autopay and will overcharge as well
The experience I had recently is of lousy service since I was robbed when making My payment for errors of the institution ifself and falsified My statements when in the 2 ovation I went to ask for explemations .How many more people go through this situation and unable to do anything?
Horrible company. Everyone working there seems to be a bunch of idiots. They tell you one thing and when you go in to take care of a bill suddenly what they told you before suddenly isn’t possible.
This PUD is a classic example of “the road to hell is paved with good intentions.” The public power concept was an integral part of the New Deal, and for the first thirty years it made rural life much easier, safer, and livable. …
For the public to pay their light bill
I only gave a star because I had to put one to write my review. The ladies that work at the office (if you can even call them ladies) are very rude and all have attitudes beyond belief. They act as if the costumer owes them money personally …
I wish there was different options here. I’m really tired of getting late fees for negligence. First you sign me up for paperless without my consent so I wasn’t receiving bills, even when I fix someone else’s mistake, you still don’t send out bills so I’m stuck with yet another late fee. Not all of us are millionaires….
Worst company I’ve ever had to deal with. They send me a notice saying I have to pay full amount by 7/11 I call and set up arrangements, I missed the payment. So now it’s 7/10 and they already shut my power off and want me to pay 400 extra …
WORST company ever!!!! They cut my service even when I told them to make payments arrangements they don’t care about the costumer the manager and all the employees should call to cascade natural gas to learn how a good customer service works. Don’t forget PUD the customers money is what pay your BILLS
Shut the power off on a new home owner because the previous owner calls and says to turn off the power. Illegal and unethical. I have a 6 month old baby and it’s 26 degrees outside. Perfect example of complete idiotic incompetents. I will be suing if they keep the off hours reconnect fee on my account. Outrageous.
Worse company ever dealt with!! Power went out and they did not care lost everything in my refrigerator due to there negligence. I will be suing them to replace all my food.
I am disgusted with their payment policy. They cannot let you know when your bill will come out, then you have to make sure you get it when it does come out, then you only get 20 days from the time they send it to pay then they send a …
My bill was due 5 days ago but just got a FINAL NOTICE in the mail?…..I will get shut off in 10 days? ….OK….Went to pay and was required to use SmartHub, which I might add, may be a ‘Hub’ but it is far from ‘Smart’. Tried signing up …
They be charging me thousands for one month when my late bill and charges were paid fully last month, this is not fair, I rarely uses electricity at home because I’m mostly at work, literally going to work just because I’m enslaved to these bills
Really I came here to get the phone number to shut off service now that I have moved, but I saw the reviews and had to add my own. I’ve dealt with the PUD for ~10 years. I’ve never had any issues with them, they deliver power. Sure everyone …
An easy 1 star because they have been autodrafting my account even after i paid multiple months in advanced. Are you kidding me, very clownish
No public info of power outages, phones don’t work during outages
The people ive dealt with have always been nice. However having called in for automatic billing in early may of this year. whoever it was on the other end of the call didn’t see the process thru and dropped the ball. I now have 5 months …
I’ve been a customer for 5 years and they’ve been easy to work with and they have great rates! Thank you!