I’ve been a member for about 8 or 9 years now. They started off strong, prioritizing customer satisfaction. They were my go to for loans as I have had several loans with them with little to no interest, and I specifically enjoyed working …
The only complaint is no one ever answers the phone when needing assistance and no one ever calls back either when leaving a voice message… very poor customer assistance, be ready to call many, many times..
I have been with his credit union for just about 2 years and I have never had a problem at all all the Personnel in his office are very friendly people
Bank services are ok but not being able to make deposits after hours is terrible having to wait until the bank opens on certain days to make deposits is very inconvenient ATM access every we’re but can’t make ATM deposits like Normal banks do
The biggest issue I find with Franklin Trust is the fraud department catching fraudulent transactions on time flagging them and notifying you immediately.This really makes me feel as if my money is not safe being in this bank, other banks …
I think the people are very kind at Franklin trust credit union but they are so inconsiderate concerning ur money they charge you for everything even when you get money out of your own account my advice is don’t get any loans from them an …
Terrible customers they honestly need a whole new staff!The issues they have they been issues for a while and I see no change happening soon.Please work on your customer service skills.
I’ve been trying to refinance my car for over a month now and I’ve been calling and calling and calling now one picks up the phones but they will call back 15min before they close so you cant speak with anyone which is kinda smart for …
I love the way they conduct themselves and the way they do bussiness very professional place and they are alway trying to help you out finacially when no one else is able to give u a loan they are when u need a car they will be there when u need a bill paid they will be the thanks Frankling trust i trust you guys with my money anytime
they usually are good with customer service and talk politely with you and even try help u out but one of the reoresentative was really rude.She answered the phone with nastyy attitude and tried to tell me how much i owe bank in which i …
Customer service is TERRIBLE!!..I can never get a representative on phone. I have called 15x within an hour and not one person will picked up the phone. Leaving a message is pointless if nobody will return your call.
No one answers the phone.. ever! The drive thru is a mile long, the teller and it’s just a specific one is always forgetting to return your ID card, and she tends to lie when she is corrected by a customer. They are not on the same page at all. I’m going today let’s see what issues I’ll have next.
Great customer service and great services on other banking needs. I just admire all of my service reps., and full banking staff, they are really committed to their customers and want the best for us.😊😊😊 …
Been anking here for 4 years and haven’t had any complaint, staff is wonderful, the hours should be a little more convenient for people…like closing at 6pm the days that the bank closes at 4:30 overall love love banking here 🙂
TERRIBLE CUSTOMER SERVICE !! EMPLOYEES NEVER KNOW ANYTHING AND THEY ARE ALWAYS MESSING UP ! I AM A LONG TIME MEMBER AND THIS IS BY FAR THE WORSE IT HAS BEEN! I CANT EVEN GET A HOLD OF ANYBODY THROUGH THE PHONE AFTER WAITING 25 minutes THE …
Franklin has help me alot never had any problems been with them 3yrs, I had a friend that recommended the bank and boy I’m glad they did they have been helping me with my credit, If you listen and follow instructions everything works well thank you Franklin you have been great.
AS ALWAYS, IT’S AN AWESOME COMMUNITY ORIENTED CREDIT UNION BANK! INTERESTINGLY ENOUGH, I HAVE BEEN A MEMBERSHIP-OWNER FOR WELL OVER 39 YEARS, AND NEVER HAD ONE MISTAKE WITH ANY OF MY FINANCIAL MEMBERSHIP ACCOUNTS OR ANY FINANCIAL …
i’ve been trying to get in touch over the phone for 30 minutes now and i keep getting kicked out of the line. I was number one for the member services line. i can’t leave a voicemail because they never call back. they tellers don’t know what they’re doing either. i’m getting super fed up.
Worst credit union in CT. Wouldn’t recommend to anyone. You can’t reach anyone when you are in need. You are on pins and needles using their card to purchase anything cause it’s always being “shut down”. The straw that broke the camels …
Great services and friendly staff. The only problem is that they NEVER answer the phone. I moved out of state which makes this even more frustrating. I know they now opened a corporate office across the street which should help, but it has not. You guys are awesome, but you have to do better with the phones.
I’ve been a member for 4 or 5 years..The credit union has helped me tremendously..First I asked for a loan to refinance my car.. I had retired and car payment was very high…if credit union hadn’t refinance my car I would have lost it…They refinanced it and payments were affordable…
I have been a member of ftfcu for 18 years. I am a state employee but would rather do my business at franklin trust instead of the ct state employee credit union because they see me as a person instead of just a number. They will help you …
I have been with FTCU since 1992 and they have always been there for me, but the climate there has changed now. My biggest concern is that they never answer the phone. I’ve moved out of state and was considering keeping them but it’s very difficult to get things done when no one answers the phone. So I’ve changed my bank.
Great customer service and loan rates. Sometimes a minor problem, but usually easily rectified.
My special thanks to Jessica Sposito…I’ve been in some pretty dire straits …
Online banking is the worst with them. There is always a hassle to use your card when purchasing anything out of state. Telephone customer service whenever you do reach them on the phone is not always great. I stayed on hold for 45 mins …
I have been a member with this bank for five years and since Covid hit or should I say this last year the customer service has has severely went downhill.The employees are very rude and they make you getting your money or getting loans …
This is a reel credit union unlike the other the other credit unions who only hold the title (credit union) my credit is now finally going up , this is the is where i got my first car loan holiday loan and credit card loan . i was a member …
Never can reach anyone by phone. Terrible service. They demand my whole paycheck to be direct deposited but makes things very difficult to reach when I need them. Phone disconnects every single time I try to reach a real person forcing me to have to visit a branch and wait in ridiculously long lines at the drive thru.
I really hate it here. I never had a problem talking to someone over the phone. My biggest problem is that they open and close when ever they want. Its like every other day its some kind of holiday. There’s other issues but I don’t have the time or the energy to get into. Will be closing my account soon.
I just open an account three weeks ago, it took them three week to send my bank card. Now I am trying to activate my card and the operator is telling me my social don’t match!!! I am so upset!!! Now I got to call them to get it sorted out. …
We have been members of Franklin Trust for over 15 years now. They truly are working in the best interests of us, the account holders. All the services of a major bank are here, but we aren’t made to feel like just a number. Plus, I am able …
Long wait for service. Representative call difficult , loud background noise. Rep did not speak clearly. I was given inadequate information on changing password and using ‘fred’.
Just started paying my car payment through this credit union, the actual bank I got my car loan through is 45 minutes away from where I live. The first time to this branch was chaos, I said okay maybe it’s just today. Second-time same …
Poor customer availability after hours. Ridiculous transfer restrictions and fees. They kept taking money out of my savings without my permission for transactions occurring with my checking/draft account and charging me $8.00 for EACH …
I can never reach anyone on the phone. My paycheck is supposed to go in a day early as promised when I signed up as a member. Come Friday it’s still in pending until 7pm. I have had them fix my loan payments multiple times and they still …
Worst bank ever, I’ve been a member for about 9 years and every year the rules change or better yet they change whn they feel like it. There’s far better credit unions out there not this one
Workers are not very knowledgeable and no one is on the same page when it comes to policy. One member say one thing and another say something else. Its is so frustrating, whats even more frustrating, is that, they never answer the phone. …
I regret banking with them ! You can never get a hold of someone on the phone, very unorganized, and unprofessional young adults !!!! I had an appointment for 3pm with Chistalee and when I get there she informed me my appointment isn’t …
I love this credit union never have I ever had things happen so easily concerning loans and credit cards… they make it so you to can also experience getting the real help that you need. They also help with credit scores which is very …
Every month for the pass 4 months I’ve been sending my credit card account payment without it being applied. I have to check my account in order to make sure they applied that month payment. When i complain they, like clockwork, they say, …
Franklin Trust gets me so frustrated!! Now that the hours are reduced, I definitely can’t get anyone on the phone. Not able to go inside the bank but the drive-up teller services you stay in line for an hour just to do a simple deposit!! …
It’s so difficult to get anyone on the phone there for assistance. I called today for the third time this week trying to get through for help with my online banking. I was on hold for over 20 mins then the call disconnected. This seems to …
I love this credit union, always friendly smiles when you walk in. I must say that I am a creature of habit so I like that when I have to do banking business I am able to go to the same person when I need to and because of that she, Kabita …
Been a member for 20 plus years. Staff is professional and friendly. I do 99% of my banking online with the many tools they offer. I do try to avoid going to the bank due to the restrictions in place and wait times. I contact the bank using …
I have been with this credit union since 2013 and I want to say it’s the best. I have seen these people help me and guide me to a better financial management way of life. I can say that the staff is very professional, friendly, and …
I went to open a account at this credit union and I was denied to open a account. I can not believe they wanted me to set up a appointment to open a account. I went down the street to Webster bank I open a account right there fast took me …
This credit union is the worst financial institution I’ve ever done business with.Tellers are rude and unprofessional, Customer Service is non-existent. They’ve counted my money wrong numerous times. For fraud transactions you have to fill …
Management texted the teller that was working with me telling me to take my hood off with two other individuals with ski masks & hats on in the facility.. teller had my license in hand, not sure what the problem is but definitely reconsidering banking here.
As a previous member i experienced unsatisfactory service, furthermore I had to once again deal with this credit union only for the associate to tell me I have to pay $120.00 for my previous bank statements. I believe this credit has …
Earlier today I experienced the most distasteful customer service from Franklin Trust Federal Credit Union. I am very appalled at the way the manager handled our interaction because I’ve been a member for several years. An unauthorized …
(Translated by Google) Good service
(Original)
Buen servicio
I’ve been a member for about 8 or 9 years now. They started off strong, prioritizing customer satisfaction. They were my go to for loans as I have had several loans with them with little to no interest, and I specifically enjoyed working …
Barely answers the phone
So far so good
The people are friendly and helpful
Little credit union. Great
Excellent Customer Service!
They love to give lollipops to my kids
Best thing I did…. Have an account with them.
Absolutely love it here… Highly recommend!
Great place and the staff is also great
Very friendly staff, professional and courteous
been a costumer for about 17 years i am really happy
Always friendly and staff treat you with respect. Been with them for 40 years.
I’ve been with them for 10+ years and they are amazing!!!
Great customer service and friendly staffs🥰🥰Keep up the good work guys🥰🙏🏽 …
I joined few months ago and it’s wonderful so far. I really like it.
The only complaint is no one ever answers the phone when needing assistance and no one ever calls back either when leaving a voice message… very poor customer assistance, be ready to call many, many times..
I feel welcome when i come here great costumer service just need to update a couple things feels like a old fashion bank
Fast and professional services.
I have been with his credit union for just about 2 years and I have never had a problem at all all the Personnel in his office are very friendly people
Bank services are ok but not being able to make deposits after hours is terrible having to wait until the bank opens on certain days to make deposits is very inconvenient ATM access every we’re but can’t make ATM deposits like Normal banks do
The biggest issue I find with Franklin Trust is the fraud department catching fraudulent transactions on time flagging them and notifying you immediately.This really makes me feel as if my money is not safe being in this bank, other banks …
I think the people are very kind at Franklin trust credit union but they are so inconsiderate concerning ur money they charge you for everything even when you get money out of your own account my advice is don’t get any loans from them an …
Terrible customers they honestly need a whole new staff!The issues they have they been issues for a while and I see no change happening soon.Please work on your customer service skills.
I’ve been trying to refinance my car for over a month now and I’ve been calling and calling and calling now one picks up the phones but they will call back 15min before they close so you cant speak with anyone which is kinda smart for …
I love the way they conduct themselves and the way they do bussiness very professional place and they are alway trying to help you out finacially when no one else is able to give u a loan they are when u need a car they will be there when u need a bill paid they will be the thanks Frankling trust i trust you guys with my money anytime
they usually are good with customer service and talk politely with you and even try help u out but one of the reoresentative was really rude.She answered the phone with nastyy attitude and tried to tell me how much i owe bank in which i …
Customer service is TERRIBLE!!..I can never get a representative on phone. I have called 15x within an hour and not one person will picked up the phone. Leaving a message is pointless if nobody will return your call.
No one answers the phone.. ever! The drive thru is a mile long, the teller and it’s just a specific one is always forgetting to return your ID card, and she tends to lie when she is corrected by a customer. They are not on the same page at all. I’m going today let’s see what issues I’ll have next.
Great customer service and great services on other banking needs. I just admire all of my service reps., and full banking staff, they are really committed to their customers and want the best for us.😊😊😊 …
Been anking here for 4 years and haven’t had any complaint, staff is wonderful, the hours should be a little more convenient for people…like closing at 6pm the days that the bank closes at 4:30 overall love love banking here 🙂
TERRIBLE CUSTOMER SERVICE !! EMPLOYEES NEVER KNOW ANYTHING AND THEY ARE ALWAYS MESSING UP ! I AM A LONG TIME MEMBER AND THIS IS BY FAR THE WORSE IT HAS BEEN! I CANT EVEN GET A HOLD OF ANYBODY THROUGH THE PHONE AFTER WAITING 25 minutes THE …
Franklin has help me alot never had any problems been with them 3yrs, I had a friend that recommended the bank and boy I’m glad they did they have been helping me with my credit, If you listen and follow instructions everything works well thank you Franklin you have been great.
AS ALWAYS, IT’S AN AWESOME COMMUNITY ORIENTED CREDIT UNION BANK! INTERESTINGLY ENOUGH, I HAVE BEEN A MEMBERSHIP-OWNER FOR WELL OVER 39 YEARS, AND NEVER HAD ONE MISTAKE WITH ANY OF MY FINANCIAL MEMBERSHIP ACCOUNTS OR ANY FINANCIAL …
i’ve been trying to get in touch over the phone for 30 minutes now and i keep getting kicked out of the line. I was number one for the member services line. i can’t leave a voicemail because they never call back. they tellers don’t know what they’re doing either. i’m getting super fed up.
Worst credit union in CT. Wouldn’t recommend to anyone. You can’t reach anyone when you are in need. You are on pins and needles using their card to purchase anything cause it’s always being “shut down”. The straw that broke the camels …
Great services and friendly staff. The only problem is that they NEVER answer the phone. I moved out of state which makes this even more frustrating. I know they now opened a corporate office across the street which should help, but it has not. You guys are awesome, but you have to do better with the phones.
I’ve been a member for 4 or 5 years..The credit union has helped me tremendously..First I asked for a loan to refinance my car.. I had retired and car payment was very high…if credit union hadn’t refinance my car I would have lost it…They refinanced it and payments were affordable…
I have been a member of ftfcu for 18 years. I am a state employee but would rather do my business at franklin trust instead of the ct state employee credit union because they see me as a person instead of just a number. They will help you …
I have been with FTCU since 1992 and they have always been there for me, but the climate there has changed now. My biggest concern is that they never answer the phone. I’ve moved out of state and was considering keeping them but it’s very difficult to get things done when no one answers the phone. So I’ve changed my bank.
Great customer service and loan rates. Sometimes a minor problem, but usually easily rectified.
My special thanks to Jessica Sposito…I’ve been in some pretty dire straits …
Online banking is the worst with them. There is always a hassle to use your card when purchasing anything out of state. Telephone customer service whenever you do reach them on the phone is not always great. I stayed on hold for 45 mins …
I have been a member with this bank for five years and since Covid hit or should I say this last year the customer service has has severely went downhill.The employees are very rude and they make you getting your money or getting loans …
This is a reel credit union unlike the other the other credit unions who only hold the title (credit union) my credit is now finally going up , this is the is where i got my first car loan holiday loan and credit card loan . i was a member …
Never can reach anyone by phone. Terrible service. They demand my whole paycheck to be direct deposited but makes things very difficult to reach when I need them. Phone disconnects every single time I try to reach a real person forcing me to have to visit a branch and wait in ridiculously long lines at the drive thru.
I really hate it here. I never had a problem talking to someone over the phone. My biggest problem is that they open and close when ever they want. Its like every other day its some kind of holiday. There’s other issues but I don’t have the time or the energy to get into. Will be closing my account soon.
I just open an account three weeks ago, it took them three week to send my bank card. Now I am trying to activate my card and the operator is telling me my social don’t match!!! I am so upset!!! Now I got to call them to get it sorted out. …
We have been members of Franklin Trust for over 15 years now. They truly are working in the best interests of us, the account holders. All the services of a major bank are here, but we aren’t made to feel like just a number. Plus, I am able …
Long wait for service. Representative call difficult , loud background noise. Rep did not speak clearly. I was given inadequate information on changing password and using ‘fred’.
Just started paying my car payment through this credit union, the actual bank I got my car loan through is 45 minutes away from where I live. The first time to this branch was chaos, I said okay maybe it’s just today. Second-time same …
Poor customer availability after hours. Ridiculous transfer restrictions and fees. They kept taking money out of my savings without my permission for transactions occurring with my checking/draft account and charging me $8.00 for EACH …
I can never reach anyone on the phone. My paycheck is supposed to go in a day early as promised when I signed up as a member. Come Friday it’s still in pending until 7pm. I have had them fix my loan payments multiple times and they still …
Worst bank ever, I’ve been a member for about 9 years and every year the rules change or better yet they change whn they feel like it. There’s far better credit unions out there not this one
Workers are not very knowledgeable and no one is on the same page when it comes to policy. One member say one thing and another say something else. Its is so frustrating, whats even more frustrating, is that, they never answer the phone. …
I regret banking with them ! You can never get a hold of someone on the phone, very unorganized, and unprofessional young adults !!!! I had an appointment for 3pm with Chistalee and when I get there she informed me my appointment isn’t …
I love this credit union never have I ever had things happen so easily concerning loans and credit cards… they make it so you to can also experience getting the real help that you need. They also help with credit scores which is very …
Every month for the pass 4 months I’ve been sending my credit card account payment without it being applied. I have to check my account in order to make sure they applied that month payment. When i complain they, like clockwork, they say, …
Franklin Trust gets me so frustrated!! Now that the hours are reduced, I definitely can’t get anyone on the phone. Not able to go inside the bank but the drive-up teller services you stay in line for an hour just to do a simple deposit!! …
It’s so difficult to get anyone on the phone there for assistance. I called today for the third time this week trying to get through for help with my online banking. I was on hold for over 20 mins then the call disconnected. This seems to …
…SO UTTERLY PROUD AND HONORED TO BE AN OWNER-MEMBER OF THIS FANTASTIC & FRIENDLY CREDIT UNION BANK FOR 39 YEARS AND 5 MONTHS AND SEVERAL DAYS!!! …
I love this credit union, always friendly smiles when you walk in. I must say that I am a creature of habit so I like that when I have to do banking business I am able to go to the same person when I need to and because of that she, Kabita …
Been a member for 20 plus years. Staff is professional and friendly. I do 99% of my banking online with the many tools they offer. I do try to avoid going to the bank due to the restrictions in place and wait times. I contact the bank using …
I have been with this credit union since 2013 and I want to say it’s the best. I have seen these people help me and guide me to a better financial management way of life. I can say that the staff is very professional, friendly, and …
I went to open a account at this credit union and I was denied to open a account. I can not believe they wanted me to set up a appointment to open a account. I went down the street to Webster bank I open a account right there fast took me …
This credit union is the worst financial institution I’ve ever done business with.Tellers are rude and unprofessional, Customer Service is non-existent. They’ve counted my money wrong numerous times. For fraud transactions you have to fill …
Management texted the teller that was working with me telling me to take my hood off with two other individuals with ski masks & hats on in the facility.. teller had my license in hand, not sure what the problem is but definitely reconsidering banking here.
As a previous member i experienced unsatisfactory service, furthermore I had to once again deal with this credit union only for the associate to tell me I have to pay $120.00 for my previous bank statements. I believe this credit has …
On hold for 45 minutes just to unlock my online account…..
Then I get hung up on and I call back and they were closed…. …
Earlier today I experienced the most distasteful customer service from Franklin Trust Federal Credit Union. I am very appalled at the way the manager handled our interaction because I’ve been a member for several years. An unauthorized …