FPCA is Frederick County’s largest medical group, with offices in Ballenger Creek, Brunswick, Jefferson, Spring Ridge, Woodsboro, Walkersville, … See more
Read More| Friday | 7:30AM to 5PM |
| Saturday | 8AM to 4PM |
| Sunday | 8AM to 4PM |
| Monday | 7:30AM to 7PM |
| Tuesday | 7:30AM to 7PM |
| Wednesday | 7:30AM to 7PM |
| Thursday | 7:30AM to 7PM |
610 Solarex CT, Frederick, MD 21703
I have gone to Frederick Primary Care for many years now and I’ve been very happy with them. Kristen Smoker is my primary care provider and she is terrific. I never feel rushed and I always feel listened to. Kristen takes the time to make …
Awful
Office staff RUDE!!
Terrible service on the phone.
This is really the only place I trust with my health
Frederick Primary Care Associates has no problem dropping patients from the practice over mistakes their own billing office makes, and even when armed with proof of these mistakes, the patient has zero recourse available.
Rebecca Early-Lee has a wonderful beside manner and I feel like I talk to her about anything.
Charged my insurance and me for tests never conducted. I am reporting for fraud.
I do not know much about the physician side of this Solarex location. I have been here to see the FPCA Diabetic counselors and find them friendly and knowledgeable. I can confirm that when dealing with the front office/check in staff they …
They have a slow followup process on Lab results. This led to not receiving more than a ‘positive or negative’ report. Did not upload results to myPrivia until appealed to. Little to no details Provided communication between patient and doctors.
Friendly staff, great doctors that dont lecture or preach
Stopped going here due to gross incompetence on the part of the doctor. Was miss diagnosed for back pain, Dr. Heitzig kept prescribing all sorts of pain killers. Nothing worked. Took an X-ray to see what was wrong, Dr. Heitzig told me that …
Do NOT use this facility for travel immunizations!!! Health insurance does not cover the cost of travel imm. (nor should it), but pay your primary care doctor to give you your shots! This travel doctor pushes products and when you refuse …
I love Kristin Smoker and Allison when she is out of the office.I have also been impressed by there CMA.The front desk has always been kind and helpful Love my Kristin
The front staff has a few bad apples that are super rude however there are two girls that are great. They have recently changed hands and calling in perscription refills are a pain as they now take a few days but when calling a few days …
DO NOT USE THIS PLACE. The office manager Shirley Hansbough is not a reasonable woman. I was told by a staff member on the phone that it was acceptable to miss my appointment because I called to tell them I had the flu and didn’t think it …
The doctor is very nice, but the waiting is just way too long (easily >30 min)
I have been calling for months to try to schedule an appointment or even just get a little more information about their meal planning and no one ever returns my call.
Im not sure what the negative reviews are.. i been going here for many many many years, i think since we moved to Frederick 8 yrs ago. Ive seen Dr Hertzeig, Lee, and a few others but i mainly see Kristin Hand. SUPER patient, willing to say …
Last year I had my Primary Care visit with Allison Smith. I would highly recommend her. She takes her profession seriously and with compassion. This year however, I saw doctor Kristin Smoker, I saw her for one visit and fully expected …
We have gone to this practice for years. We have been seeing Allison Smith for at least 4. She is very kind & always listens to our concerns. The nurses are always friendly & caring.
Some of the best Drs I’ve ever seen work at this office. No preaching and great bedside manner.
Absolutely horrible! The wait time for phone calls and appointments usually runs 30-60 minutes. The staff is rude, and uneducated. And the doctors are too busy to answer questions. I was told I HAD to have my Well Woman Exam (Pap Smear) in …
Staff is rude and unprofessional. Instead of getting an apology I instead received two letters stating they are dropping me as a patient. I have been a patient of there’s for 12 years on/off relocating and going to college. In the letter …
Don’t go here they do not want to help u I actually got insurance after so long of fighting with life and just everything she says wait till Monday (does life wait till Monday ) DONT GO HERE DONT WAIST YOUR TIME NOT WORTH EVEN CALLING …
I highly recommend Kristen Smoker and Allison Smith. I had been seeing another doctor at this location but that person has left and went into another type of practice. I have been seeing Kristen for a few years and see Allison when Kristen is not available. Both are very good. I recommend either one of them if you need to be seen.
I’ve been coming here for 11 years. Until 4 years ago I only used them when I was too sick to drive to my primary doc near work. I’ve had extensive interaction with the office and nursing staff. Never had any issues. …
It is impossible to get an appointment if you are sick. What the reason to belong to a practice when you cannot see a doctor when you need one? I came there in the morning congested, headache, fever. They told me 2+ hours of wait time for …
This office needs a serious dose of professionalism. I was misdiagnosed 4 times and the front desk staff are rude and not knowledgeable in their procedures. Had to deal with them again today and it just solidifies why we left this …
Called in during urgent care hours to determine if my family member’s situation required a visit or not. The nurse on duty (Kim) was fabulous and talked us through all concerns and options. She was able to pull patient records and use them to make an informed decision. What a great service for FPC patients. Thank you!!
No problems, walk in is great, doctors great, Mrs. Early-Lee is good (to me)! Doctors listen and work with what I say my visit is for and treat me!! 👍 …
I had food poisoning and called in to talk to my nurse but the receptionist kept trying to schedule me an appointment. They did have emergency appointments available within 3 hours but I had to travel for work so I wasn’t able to make it …
Very bad experience with this office. The wait time for appointments is long, runs over an hour. The doctors are too slow. Not sure about their professionalism. During my annual examination me and the insurance company were charged twice …
The doctor are great.
Some of the receptionist are just rude, they been there for years and it is the same every time I go.
Just awful.
DO NOT USE THIS PLACE!!!
The wait was too long (>20min)
The staff I dealt with were rude. …
Went here for years then had a change of insurance. Was told they didnt take it but I could self pay and still be seen. I schedule an appointment and when I get there they rudely turn me away! Never seen such a lack of courtesy and professionalism.
I most likely will not be returning. The time it takes to make an appointment is crazy. Up to 6 months for a simple physical!! SMH. Up to two months to see a new patient….the only reason I was able to get an appointment so quickly is …
I have used this location for almost ten years. I find Dr. Lee to be patient and very thorough. He always looks at symptoms from many angles and does not rush through his patient appointments. I do have to wait if I see him late in the …
Very nice receptionist, nurses, and doctors. Walk ins are available and cheaper than urgent care and emergency rooms. Did not have to wait long to be seen would recommend.
Bunch of morons at the front desk. Cant ever answer anything.. very careless with paperwork and inputting information. 1 doctor i couldbt understand a word he was saying. The only good thing about this place is walk in hours everyday
This place is fast and efficient. The doctors take the time to listen to your problems. I have been to this office several times, using the walk-in hours and have been very pleased. I highly recommend this place.
The staff is friendly and I was able to be seen quickly. I understand some people have to wait long (its an after hours clinic) but I had a great experience and will go back if ever needed.
I have been going to Frederick Primary care for many years. They have always been awesome and amazing. Dr. Heitzig is incredibly knowledgeable and always takes his time – I’ve never felt rushed. The staff has always been fantastic as well.
I use to see doctor lee he retire and the new dr . Haney I was not happy at all my husband and I were seen and we felt so rushed like we were not heard at all . I was so un happy looking for new primary .
Went in in January for chest pain, got a CT scan. Was told they found a 3mm nodule in my chest, nothing to worry about, follow up in 8-12 months. I did so, and was told it grew to 4mm. Went to a pulmonologist. Pulmonologist says reports …
I love this place. The staff are always very kind to me. The front desk can have some attitude but I don’t blame them for having to deal with customers all day long. I have been going here since I was a kid and now married and still going here.
If I could give them zero stars I would. Terrible service. Doctor wants you in every month for medicine you’ve been on for years. Blames pharmacy for prescription problems and refill problems. If you care for your health do not go here. Its a clown show.
I went in for leg pain saw Allison Smith (Ballenger Creek). I was in the end of my zoom meeting for work (muted and camera off). She asked me to turn it off, I asked why I’m in the end she said she can’t do BOTH. The zoom has nothing to do …
The doctors are nice but be prepared to WAIT FOREVER if you have an appointment even. I have been seen here 3 times and all 3 times they have been 45 minutes late to see me. Not even sure why I bother making an appt anymore.
Walk in service is horrible. Went in on a Monday and saw male doctor who did not even do true exam. Gave me antibiotic and said will be all good in a few days. Woke up next morning with worse pain and more irritation. Went to an urgent care …
Please do not see Muhammad Khilji, MD. I went to him with a problem and he gave me no advice and no solution. He doesn’t have time to listen to people and hear there concerns. Then when I advocated for my health he was insulted and defensive. Please advocate for your health, doctors don’t care like they used to.
Dr Richard Haney does not care about his patients and instead becomes defensive and insulting when you are trying to advocate for your children. Complete disregard for patient care. Does not even bother to call you with abnormal results …
My wife and I have been lovingly cared for by Dr Jill Durfee for more than 20 years and think she is the best. Rhonda, her assistant is also super to work with. We attribute our continued good health to their vigilance and attentive care.
I did not get a chance to schedule a new patient appt for myself and my son because the receptionist/ front desk girl was so rude. She scoffed at my questions about the Doctors and assumed I didn’t have the correct insurance. She also …
Dr Richard Haney is the epitome of a joke. He offers absolutely no assistance to patients in need. I went in person to get a strep test. The office sent me home to do a virtual visit (which I assumed meant they could still provide help) I …