Excellent service on start-up – had very positive experience at the customer service desk. Every time help line had been delivering excellent service as well
the worst customer service,i forgot to pay my bill so had to pay 120 for restoration service well i could not wait for them so i opened the valve myself,for doing this had to pay extra 50. this county is getting baaad. it is all about money.
Customer Service is condescending and rude. I called to ask a question about a bill and spoke with Caroline. I’m so sorry to have bothered her while she was at work. And, if her goal was to make me feel like an idiot, she succeeded.
If I had an employee work for me like they had at the front desk today, then she would not be working for me much longer. Absolutely rude employee rolled her eyes, told me I had to come back monday to have my water turned at my new home, …
Absolute worst customer service in the entire nation.
You can’t pay online, they send a paper bill (sometimes) and if your an hour late they cut of your water without notice. …
I went on vacation and completely forgot to pay my water bill…my mistake for sure. I paid my water bill when I got home with a connection fee added as well. I paid my bill on a Saturday. For some reason…I have no clue why….this place …
Terrible company. These people do not operate within the law. They proudly claim they can do whatever they want. They will cut your water off if they get your payment one day after it’s due, just so they can extort a $125.00 reconnection …
The absolute worst. They force property owners to pay bills tenants skip out on. They also refuse to shut the water off as the tenant is not paying the water bill, running it up even further for the owner to eventually pay. And they don’t care, since they get their money either way. Customer service is horrible, as well.
Can they receive a rating lower than one? Have never dealt with such a rude person. If I had an option, I would not get water from the company that hired this person. Please provide customer service training for the person who is …
Unhappy with the service is an understatement. We cancelled our service April 29th and we still have not received a refund. We didn’t use any water for the last billing days but yet we got charged for 2000 gallons of water. and when I asked …
So this is a different experience than many people have. I came to pay my water bill in a snow storm and ended up getting stuck. I went over to a man in a Fredrick water truck and he was more than happy to help and some other men pulled up …
Due to the poor customer service I received from This establishment Phil, the billing manager was rude , and had no empathy towards my family’s ability to pay the full amount our water bill. He told me in an rude tone that he will not allow …
By far the worst utility company in Winchester. I have given them two voided checks to start autodebit and they still haven’t done it and I continue to get late fees.
Phone payment system is horrific. No option for a representative.
No mobile app. No text options for payment. Phone payment requires account number through an automated service – Good luck entering and getting the account …
Admin fee $40 is a scam. The water requires softener at your home.
Also in the admin building after waiting 20mins they wouldn’t let me use restroom. Last, front desk clerk and the phone call were not polite. Not good first impression. I hope get my deposit fee back at end of my lease.
More than one bad customer service experience (rude employees, automated call waiting that hangs up on you), way overpriced compared to anywhere else I’ve ever lived, the hardest water I have ever seen, outdated online systems that lack any …
It’s 2023 and their online application and online payment system are stuck in the 90s. I’ve signed up for autopay (which requires uploading a voided check? I haven’t had to do that for anything in 10+ years… And the autopay can take 8 …
Great truck delivery process. Excellent people!
Very poor customer service, I would avoid using if possible
Insane fees. Don’t miss your payment or expect and extra 100 dollars added to your bill
Excellent service on start-up – had very positive experience at the customer service desk. Every time help line had been delivering excellent service as well
the worst customer service,i forgot to pay my bill so had to pay 120 for restoration service well i could not wait for them so i opened the valve myself,for doing this had to pay extra 50. this county is getting baaad. it is all about money.
Customer Service is condescending and rude. I called to ask a question about a bill and spoke with Caroline. I’m so sorry to have bothered her while she was at work. And, if her goal was to make me feel like an idiot, she succeeded.
If I had an employee work for me like they had at the front desk today, then she would not be working for me much longer. Absolutely rude employee rolled her eyes, told me I had to come back monday to have my water turned at my new home, …
Absolute worst customer service in the entire nation.
You can’t pay online, they send a paper bill (sometimes) and if your an hour late they cut of your water without notice. …
I went on vacation and completely forgot to pay my water bill…my mistake for sure. I paid my water bill when I got home with a connection fee added as well. I paid my bill on a Saturday. For some reason…I have no clue why….this place …
Terrible company. These people do not operate within the law. They proudly claim they can do whatever they want. They will cut your water off if they get your payment one day after it’s due, just so they can extort a $125.00 reconnection …
The absolute worst. They force property owners to pay bills tenants skip out on. They also refuse to shut the water off as the tenant is not paying the water bill, running it up even further for the owner to eventually pay. And they don’t care, since they get their money either way. Customer service is horrible, as well.
Can they receive a rating lower than one? Have never dealt with such a rude person. If I had an option, I would not get water from the company that hired this person. Please provide customer service training for the person who is …
Unhappy with the service is an understatement. We cancelled our service April 29th and we still have not received a refund. We didn’t use any water for the last billing days but yet we got charged for 2000 gallons of water. and when I asked …
So this is a different experience than many people have. I came to pay my water bill in a snow storm and ended up getting stuck. I went over to a man in a Fredrick water truck and he was more than happy to help and some other men pulled up …
Terrible. My bill continues to go up and we are not using more water. Had leak test done and no leaks. $200 plus water bills.
One star is too many, but you can’t leave zero. Terrible “pay online’ system. Worst utility I’ve ever been associated with.
Due to the poor customer service I received from This establishment Phil, the billing manager was rude , and had no empathy towards my family’s ability to pay the full amount our water bill. He told me in an rude tone that he will not allow …
By far the worst utility company in Winchester. I have given them two voided checks to start autodebit and they still haven’t done it and I continue to get late fees.
Phone payment system is horrific. No option for a representative.
No mobile app. No text options for payment. Phone payment requires account number through an automated service – Good luck entering and getting the account …
Admin fee $40 is a scam. The water requires softener at your home.
Also in the admin building after waiting 20mins they wouldn’t let me use restroom. Last, front desk clerk and the phone call were not polite. Not good first impression. I hope get my deposit fee back at end of my lease.
More than one bad customer service experience (rude employees, automated call waiting that hangs up on you), way overpriced compared to anywhere else I’ve ever lived, the hardest water I have ever seen, outdated online systems that lack any …
It’s 2023 and their online application and online payment system are stuck in the 90s. I’ve signed up for autopay (which requires uploading a voided check? I haven’t had to do that for anything in 10+ years… And the autopay can take 8 …
Customer service is hit or miss I believe they have one kind person there taking calls, other then that everyone else is nasty and rude. …