I’ve changed 75% of my home to gas and no outside pumps for my ponds and no spa or pool yet my bill is the same as then I have all indoor gas except same refrigerator so how is it my bill is same ????? Go figure
Poor customer service ….they need competition where they can stop increasing rates and improve customer service .They Destroy trees and allow companies to butcher and kill trees on land we are paying ungodly taxes on..
High prices and horrible customer service. Too bad they’re a monopoly in the area so another company isn’t an option. French broad electric is awful!!!!
If I could give 0 stars I would.. with our main breaker off and no one living in the home(which is for sale) light bill is still$100 a month for 900 sqft!!!!
They have always operated fairly with my family and I. The guys on the trucks keep the power on and know what they are doing. Very community serviceable.
Not sure why there are all the negative reviews. I’ve had no problems with the folks there so far (Marshall office), and everyone has been courteous, helpful and professional. Rates seem to be about the norm for the region.
Very poor & bitchy customer “service”, non-consistent billing practices, ridiculous added fees. Forest clear-cutting 100 feet on either side of antiquated power poles, & they use known carcinogen “AGENT ORANGE” to “keep the vines down”. …
Have has service with French Broad electric for 35 years never had a problem I just went there to get the paper work done for a temporary pole for a home we are building on our property they were VERY nice and VERY helpful great experience!
Appreciate everyone who come up and made a mess in my yard just incase you don’t know I have gravel on the road so you can drive on it and not in the yard where the grass is
Opting out of Smart Meters should be easy. This monopoly keeps it too complicated although they claim a few customers have passed all their extensive requirements. …
Called to get our electricity turn on in our new home . The women who answered started with we are short handed today and the person who you need to speak with is busy and will be for the next 30 mins . I called 40mins until the close of …
Just had FBMEC broadband fiber internet service installed. Installation process went well thanks to Stephen and all the crew. Really have enjoyed the first day of service. Thanks for bringing it to Madison County.
We live in Southern Yancey County , Pensacola (Cattail Creek)
French broad is always amazing at the speed they fix our power.
Yesterday the power above us went out .. in the snow storm the trucks are up …
Every experience I have had with the employees of FBEMC has been positive. They are kind, patient, and willing to answer my questions – true customer service in a time when it is lacking in many industries.
I am very disappointed. I have had Duke energy for years and we are moveing ten miles and so it put us out of there district so we have to go with French Broad. My first experience was wonderful they were polite tried working with me and …
The bad reviews are very silly. I guess when you want what you want now then the reality of situations evade you. The guys were personable and courteous, dug perfect trenches for the line and had us fiber internet after they left. They …
I have read recent negative reviews and I have to say that my eperience has been completey the opposite. We have been with this emc for over 3 years and in that time I have been incredibly impressed with the efforts that FBEMC has put out …
French Broad Electric is absolutely one of the worst companies I have dealt with over the years. They could benefit from implementation of a comms group or a complete overhaul of communications to their customers. I have now experienced …
On Sunday at 10 am our power went out. It was the result of the biggest snow storm this area has had since 1993. French Broad had our service restored in just a little over two hours. Outstanding response as they had to dispatch a crew in difficult circumstances.
Lost power last night in Wolf Laurel community. Trucks were on the mountain in one hour. Soon after had power back on. That’s very fast. Thank you French Broad Electric.
for the most part I don’t have to call him for anything and I do like that they have their power lines buried. However their customer service is very lacking in the company is so far behind on times. I asked him about solar power and if I …
We have had French Broad Electric Service for many years and have never had a problem. The negative reviews don’t quite seem to match up to my experience over that time. The staff are always helpful, polite and friendly. The service …
I got some internet service with the company and worked with Trent and he was very professional, pleasant, and helpful. Even when I got my electric service with this company, the lady was incredibly nice as well (I forgot her name). French Broad Electric has great services that is seamless and stress-free. God Bless you guys!
After working with this company for several years now I would like to revise my review. For a rural provider, we have had extremely reliable power and now also Internet. Without the hard workers at FBEMC, I could not do my job. We have had very few service outages, and when one occurs it is fixed quickly. Keep up the good work.
My experience with them has been great so far. Getting set up required an office visit, but the people were pleasant, down to earth and homey, which is what we enjoy about this rural area. Service was turned on within an hour, and it has …
Single wide trailer with around normal power usage with flex pay. January 2022 520$ power bill. this is completely ridiculous. may go solar this price is unacceptable. you call they have no answers.
I would like to take this moment to share my experience with the crew at French Broad Electric. I purchased a second home in Sandy Mush which is located just 25 mins from downtown Asheville. We are in a very rural area where everyone has …
We shopped for mini-split heating/cooling air systems and got estimates from $3,000 to $10,000 to replace old window units. Some told us to expect 3 days to install 2 units. We decided on FBEMC and were not disappointed. Their …
FBEMC is wonderful! Such friendly, prompt and effective customer service. Even after a year with these guys, I’m still amazed when I call and an actual person answers the phone and resolves a problem or answers a question. Their internet is reliable and fast, but it’s their kind and competent employees that make this place stand out.
We switched our Internet service from satellite to French Broad Electric fiber optic cable as soon as it became available in this area a few weeks ago and have been very pleased with the improved performance and great customer service. I …
We bought a new Farm and had an issue with an existing power pole which was was stopping us from being able to expand our driveway. I contacted French Broad and was greeted by a female staffer who was kind and polite and redirected by call …
We love our new mini-split HVAC units! They work fantastic and are so quiet. Also, Sam H., the customer relations rep was so great! We had one concern which he quickly and professionally addressed very much to our satisfaction. We couldn’t be more pleased; a truly exceptional bunch of folks to deal with.
Isn’t it amazing how fifty-some people will post 5-star reviews about FBEMC while someone with 3 reviews will gladly give them a black eye – not just once but twice (yes, I am looking at you, “Siobhan Mountain”) while recommending a company …
I just had the best customer experience I can honestly remember… (seriously) and it is an electric company! Tammy Peek is fantastic, I am moving into a new home over the weekend and here it is around 3pm on a Friday. She was able to hook …
Trees fell from storm. Road was blocked, lines down. Your team was out within an hour from outage and got the neighborhood back up and running! Thank you for all you do all day every day to keep us safe. Your hard work is so appreciated!
I’ve changed 75% of my home to gas and no outside pumps for my ponds and no spa or pool yet my bill is the same as then I have all indoor gas except same refrigerator so how is it my bill is same ????? Go figure
Very rude and unprofessional!
Awesome service
Supper kind and supper friendly they all were too me
They are always very helpful and responsive.
Excellent
Good place to pay power bill
Great company, great people. Always quick to answer the call.
There are a lot of good people work who work there.
Terrible experience all around with this electric company. If you can use Duke, you should.
Great service, kind office staff!
Poor customer service ….they need competition where they can stop increasing rates and improve customer service .They Destroy trees and allow companies to butcher and kill trees on land we are paying ungodly taxes on..
Shana was an excellent help! Thank you for your service!
High prices and horrible customer service. Too bad they’re a monopoly in the area so another company isn’t an option. French broad electric is awful!!!!
FAST Reliable internet with great customer service. Wish I could give 100 stars
It was great. Such a nice young man that installed our fiber. I would give the whole experience a 10.
If I could give 0 stars I would.. with our main breaker off and no one living in the home(which is for sale) light bill is still$100 a month for 900 sqft!!!!
They have always operated fairly with my family and I. The guys on the trucks keep the power on and know what they are doing. Very community serviceable.
Fast internet & good service. Accidentally cut internet wire with weedeater. Called and someone was out to fix within an hour 👍 …
Keeps turning power off and back on, on valley street in mars hill stop playing with the power idiots!
Friendly employees,Fast to help, they go above and beyond!
Not sure why there are all the negative reviews. I’ve had no problems with the folks there so far (Marshall office), and everyone has been courteous, helpful and professional. Rates seem to be about the norm for the region.
Very poor & bitchy customer “service”, non-consistent billing practices, ridiculous added fees. Forest clear-cutting 100 feet on either side of antiquated power poles, & they use known carcinogen “AGENT ORANGE” to “keep the vines down”. …
Have has service with French Broad electric for 35 years never had a problem I just went there to get the paper work done for a temporary pole for a home we are building on our property they were VERY nice and VERY helpful great experience!
Appreciate everyone who come up and made a mess in my yard just incase you don’t know I have gravel on the road so you can drive on it and not in the yard where the grass is
They think they own your land. Absolute tyrants in training.
Opting out of Smart Meters should be easy. This monopoly keeps it too complicated although they claim a few customers have passed all their extensive requirements. …
Called to get our electricity turn on in our new home . The women who answered started with we are short handed today and the person who you need to speak with is busy and will be for the next 30 mins . I called 40mins until the close of …
Just had FBMEC broadband fiber internet service installed. Installation process went well thanks to Stephen and all the crew. Really have enjoyed the first day of service. Thanks for bringing it to Madison County.
We live in Southern Yancey County , Pensacola (Cattail Creek)
French broad is always amazing at the speed they fix our power.
Yesterday the power above us went out .. in the snow storm the trucks are up …
Every experience I have had with the employees of FBEMC has been positive. They are kind, patient, and willing to answer my questions – true customer service in a time when it is lacking in many industries.
I am very disappointed. I have had Duke energy for years and we are moveing ten miles and so it put us out of there district so we have to go with French Broad. My first experience was wonderful they were polite tried working with me and …
The bad reviews are very silly. I guess when you want what you want now then the reality of situations evade you. The guys were personable and courteous, dug perfect trenches for the line and had us fiber internet after they left. They …
I have read recent negative reviews and I have to say that my eperience has been completey the opposite. We have been with this emc for over 3 years and in that time I have been incredibly impressed with the efforts that FBEMC has put out …
French Broad Electric is absolutely one of the worst companies I have dealt with over the years. They could benefit from implementation of a comms group or a complete overhaul of communications to their customers. I have now experienced …
On Sunday at 10 am our power went out. It was the result of the biggest snow storm this area has had since 1993. French Broad had our service restored in just a little over two hours. Outstanding response as they had to dispatch a crew in difficult circumstances.
Lost power last night in Wolf Laurel community. Trucks were on the mountain in one hour. Soon after had power back on. That’s very fast. Thank you French Broad Electric.
for the most part I don’t have to call him for anything and I do like that they have their power lines buried. However their customer service is very lacking in the company is so far behind on times. I asked him about solar power and if I …
We have had French Broad Electric Service for many years and have never had a problem. The negative reviews don’t quite seem to match up to my experience over that time. The staff are always helpful, polite and friendly. The service …
I got some internet service with the company and worked with Trent and he was very professional, pleasant, and helpful. Even when I got my electric service with this company, the lady was incredibly nice as well (I forgot her name). French Broad Electric has great services that is seamless and stress-free. God Bless you guys!
After working with this company for several years now I would like to revise my review. For a rural provider, we have had extremely reliable power and now also Internet. Without the hard workers at FBEMC, I could not do my job. We have had very few service outages, and when one occurs it is fixed quickly. Keep up the good work.
My experience with them has been great so far. Getting set up required an office visit, but the people were pleasant, down to earth and homey, which is what we enjoy about this rural area. Service was turned on within an hour, and it has …
Single wide trailer with around normal power usage with flex pay. January 2022 520$ power bill. this is completely ridiculous. may go solar this price is unacceptable. you call they have no answers.
I would like to take this moment to share my experience with the crew at French Broad Electric. I purchased a second home in Sandy Mush which is located just 25 mins from downtown Asheville. We are in a very rural area where everyone has …
We shopped for mini-split heating/cooling air systems and got estimates from $3,000 to $10,000 to replace old window units. Some told us to expect 3 days to install 2 units. We decided on FBEMC and were not disappointed. Their …
Phenomenal support during the construction of my mountain home in Madison County.
FBEMC is wonderful! Such friendly, prompt and effective customer service. Even after a year with these guys, I’m still amazed when I call and an actual person answers the phone and resolves a problem or answers a question. Their internet is reliable and fast, but it’s their kind and competent employees that make this place stand out.
We switched our Internet service from satellite to French Broad Electric fiber optic cable as soon as it became available in this area a few weeks ago and have been very pleased with the improved performance and great customer service. I …
We bought a new Farm and had an issue with an existing power pole which was was stopping us from being able to expand our driveway. I contacted French Broad and was greeted by a female staffer who was kind and polite and redirected by call …
We love our new mini-split HVAC units! They work fantastic and are so quiet. Also, Sam H., the customer relations rep was so great! We had one concern which he quickly and professionally addressed very much to our satisfaction. We couldn’t be more pleased; a truly exceptional bunch of folks to deal with.
Isn’t it amazing how fifty-some people will post 5-star reviews about FBEMC while someone with 3 reviews will gladly give them a black eye – not just once but twice (yes, I am looking at you, “Siobhan Mountain”) while recommending a company …
I just had the best customer experience I can honestly remember… (seriously) and it is an electric company! Tammy Peek is fantastic, I am moving into a new home over the weekend and here it is around 3pm on a Friday. She was able to hook …
Trees fell from storm. Road was blocked, lines down. Your team was out within an hour from outage and got the neighborhood back up and running! Thank you for all you do all day every day to keep us safe. Your hard work is so appreciated!