Our primary business is the purchasing and servicing of motor vehicle contracts which you, the dealer, can not get bought by your primary financing … See more
They call you everyday even tho I’ve never paid late, they didn’t have any way to help with payments when I was out of work because of covid. One more payment and I’m done with them.
They are robbers stay clear of this company I’ve had my car for 6years my contract was for 66 payments I’ve paid 84 payments they still say I owe $10,00 dollars I have been ROBBED!!!!
THIS COMPANY IS UNPROFESSIONAL AND CROOKED AS THEY COME. I HAVE DEALING WITH THEM SINCE 2014, THE AMOUNT I OWE ON MY LOAN HAS NOT GONE DOWN AND MY CAR SHOULD BE PAID OFF, YET THEY TELL ME I STILL OWE 11K!!!! NEVER EVER TO BUSINESS WITH THEM!
Most of the customer service are rude if you can go somewhere else my advice is stay as far away from this company as possible. This is not so friendly finance!
horrible customer service, they tell you one thing but and never do what they say. continuously lie and never answer any phones calls its extremely hard to get through to a customer service rep overall this is a horrible company.
There are 3 people there that are great. Karen Mr Jones and Ron. Everyone else is very unprofessional and rude. And when you ask for a manager they disregard you.
I will say it depends on who you get on the phone . Mrs Homes and Mr Johnson are the best they worked with me and had understanding because some times in life other things happen. Tyi Obannon
Never again!!! If I weren’t in need of a vehicle, I would not have went with them. Some employees are professional but the rest are just there to get a paycheck. The interest is too high and you can’t work out a payout amount.
If could give these people zero stars I would! They are horrible! The customer service is awful and it’s apparent they don’t care about truly helping those who are credit-challenged, they are just about making money!
This is hands down the worst company I’ve ever dealt with in my life, the level of unprofessionalism and disrespect is unreal!! I’m amazed this horrible company is still in business and I cannot wait for the moment that I no longer have any business with them .
This is the worse finance company ever! They should have zero star. We have been offering to settle the car loan and they want 5x the worth of vehicle! CREDIT ACCEPTANCE IS WAY BETTER!
Horrible company to do business with!! Please be aware they will finance you when you down on your luck and screw you over!! Please please dont use this company!! After 5 years I owe 19500 on a base model Nissan Altima!
If I could of pick zero stars I would , horrific customer service, completely rude and nasty for no reason , I’m so sick of these people the only way you can make a payment is over the phone or send a check in , but they are not to be …
THE ABSOLUTE WORSE FINANCE COMPANY EVER!! UNPROFESSIONAL TO SAY THE LEAST,. THEY LIE, JANKY UPCHARGES. RUDE RUDE RUDE. I WISH I NEVER DEALT WITH THEM THIS HAS BEEN THE WORSE TWO YRS DEALING WITH THIS GHETTO FINANCE COMP!! I WANT OUT!!! …
Payoff balance is a simple request. Company would not help me with this. Points. 1. I intend for the balance to be paid by end of month and only owe 2 to 3 payments. 2. If I could have I would have paid it off today
Friendly Finance has been so good to me. Many times they let me slide on a payment they knew my situation and helped me thru it. When my husband passed away and when my daughter passed away. They were very understanding and everyone that …
TERRIBLE CUSTOMER SERVICE!!!! I called in to make a payment maybe 10 WHOLE minutes before closing time. I was put on hold for 5 of those minutes before being hung up on. Called back and was hung up on again!! I will be refinancing my loan …
I made a payment arrangement for 7/15/16. This is 5 days past my due date. The service rep called me 3 times in a 5 minute period and left a very rude message on my cell phone. I called back and spoke to her boss. She said she would speak with her about her customer service. I certainly hopes she does because she is AWFUL.
The customer service is HORRIBLE. I’m trying to get my loan refinanced because the interest rate is ridiculous. So the lending place send a 10 day payoff request and they dont want to give them the numbers. We called 5 times in a row and got hung up on. Idk how the car place found this lien holder but they are garbage!!!
This company is a joke. The absolute rudest customer service representatives. Ms. Holmes wanted to argue with me, assume random things, and put words in my mouth.
This is the worse finances company. I’m currently with them and they are rude, ignorant, and unprofessional. They increased my monthly payments and made a whole new contract. Wouldn’t use this corporation. They are thieves
Depending on the person you get on the phone they can be pleasant or just freaking rude. The thing that gets me the most is your past due date where the the late fees will occur has not come up but they will blow your phone up like you never pay your car note on time and have the nerve to be freaking nasty about it.
Yes Danielle is definitely rude. They speak to you like you’re a p.o.s
Blow your phone up if you’re 3 days Late. This company is awful. Can’t wait to pay my car off
I’ve been dealing with this company for 3 years. In those 3 years I have only paid down my loan $3000. They do not provide you with statements showing where your payment is being applied. There is no way to verify except to ask for a print …
The worst customer service ever. I’ve had them for a few years now & as bad I want to jump into a new car loan it’s not best for my financial right this moment. …
Their Customer Service is horrible, and the workers lie. Even though phone conversations are recorded they will lie and say they told you something but it’s only in their notes. I made payment arrangement for the 25th of March, called on …
They financed my car when I was rebuilding credit. I tried to refinance it and they are not FDIC insured. The reps are rude. Although they say you don’t incur a late fee until 12 days after the due date, the harrass you on DAY ONE! If you don’t answer they turn on a sensor in your car. I traded my car after having them for 6 months!
Well, as a single mom, its hard to get my payments in on time sometimes… but the people who work here they work with me, they honestly are great people. one day i had a complete melt down on the phone with one of them, i was overwhelmed …
I’ve been with them since 2015 and have never had any problems. Every customer service I have spoken to have been nice and pleasant. I usually call early in the morning so that could be why. They also help when I make arrangements to pay later on in the month and never have blown up my phone.
There have been several times when I have called in to make my auto loan payment and the agents are rude and disrespectful. I spoke with Danielle today who was apparently having a bad day and proceeded to make sure I knew it. Attempting to …
They can be pretty aggressive, and DO NOT like customers being late with their payment.
I had an issue making my payment on time due to a payroll error from my employer …
If I could give them no stars, I would. I got my car a couple of months before the pandemic started. I was never late on my payments. I got laid off from my job about a month after & asked them if I could get my payments deferred. Instead a …
Used them in the past. They are an absolute joke. Would make payment and it would mysteriously disappear. They prey on desperate people with poor or marginal credit and take advantage of them. Trust me, you’re better off walking than …
I have been dealing with friendly for 5 years and I have never been disrespected they work with you extremely well representatives spoke with well manners
I have not had issues with them. Only reason no 5 star is payments are not convenient and are cost to make. They have worked with me when my office had to shutdown for 6 wks and I didn’t have the means to pay. They are great for credit …
They are extremely rude on the phone with me every time that I call. They refuse to allow you to call them sir or ma’am, they want you to call them Mrs. So and So and Mr. So and So. Very hard people to deal
Do not finance with this company!!!! I fell behind on two payments and ended up purchasing another car elsewhere and at that point I didn’t care about the damage it would do to my credit that’s how frustrating and unprofessional they are to …
Why can’t there be a negative star?! Please do yourself a favor and NEVER use these people. Trust me, better options are available for you.
They call you everyday even tho I’ve never paid late, they didn’t have any way to help with payments when I was out of work because of covid. One more payment and I’m done with them.
Beyond Rude & Unprofessional Staff.
Rude. Anything but friendly. Unprofessional.
Worst company and Sheila is very rude
They should be shut down they prey on the poor.
Stay away from this people, They should not be in business.
Very rude staff
DON’T DEAL WITH THIS COMPANY YOU WILL REGRET IT!!!!!!!!!! NO STARS
this place is horrible i cant wait until i refinance and get away from them
I would not suggest anyone to go to them ever
horrible customer service most rudest person I ever talked to in my life scarcastic and all even laughed in my ear !!!
Tried to pay my car off and go somewhere else they suck and rude don’t mess with with this bunch
Got my car financed through these people. I paid almost triple at the end. Never Again!!!
Absolutely HORRIBLE AND THEY NEVER ANSWER THE PHONE! Credit problems or not… DO NOT FINANCE WITH THEM!!!
They are robbers stay clear of this company I’ve had my car for 6years my contract was for 66 payments I’ve paid 84 payments they still say I owe $10,00 dollars I have been ROBBED!!!!
The absolute rudest customer service I’ve ever had the quality of the people they have are absolutely horrible
Most unprofessional and rude company I have ever done business with. The way they talk to customers and leave voicemails is horrible.
Need to work on customer service stills. Attitudes with customers isn’t a good look. Hanging up when questions are being asked please work on this
Rude Disgusting Low Life People
I call these people every month to make my car payment and never once has anyone been anything but professional and kind with me.
The ppl who work for this company is rude. They are rude as hell, self centered. I can’t wait until I’m done with them.
THIS COMPANY IS UNPROFESSIONAL AND CROOKED AS THEY COME. I HAVE DEALING WITH THEM SINCE 2014, THE AMOUNT I OWE ON MY LOAN HAS NOT GONE DOWN AND MY CAR SHOULD BE PAID OFF, YET THEY TELL ME I STILL OWE 11K!!!! NEVER EVER TO BUSINESS WITH THEM!
Great customer service.
Gave extensions, Holiday Santa promotions towards deferring payments.
I will finance thru them AGAIN.
Most of the customer service are rude if you can go somewhere else my advice is stay as far away from this company as possible. This is not so friendly finance!
horrible customer service, they tell you one thing but and never do what they say. continuously lie and never answer any phones calls its extremely hard to get through to a customer service rep overall this is a horrible company.
There are 3 people there that are great. Karen Mr Jones and Ron. Everyone else is very unprofessional and rude. And when you ask for a manager they disregard you.
I love the representatives but hate the company they were no help to me during this pandemic would not defer not 1 payment.
I will say it depends on who you get on the phone . Mrs Homes and Mr Johnson are the best they worked with me and had understanding because some times in life other things happen. Tyi Obannon
Never again!!! If I weren’t in need of a vehicle, I would not have went with them. Some employees are professional but the rest are just there to get a paycheck. The interest is too high and you can’t work out a payout amount.
If could give these people zero stars I would! They are horrible! The customer service is awful and it’s apparent they don’t care about truly helping those who are credit-challenged, they are just about making money!
This is hands down the worst company I’ve ever dealt with in my life, the level of unprofessionalism and disrespect is unreal!! I’m amazed this horrible company is still in business and I cannot wait for the moment that I no longer have any business with them .
I call every month to make my car payment and everyone is always cool and friendly. I’ll go through them for my next vehicle loan.
This is the worse finance company ever! They should have zero star. We have been offering to settle the car loan and they want 5x the worth of vehicle! CREDIT ACCEPTANCE IS WAY BETTER!
Horrible company to do business with!! Please be aware they will finance you when you down on your luck and screw you over!! Please please dont use this company!! After 5 years I owe 19500 on a base model Nissan Altima!
If I could of pick zero stars I would , horrific customer service, completely rude and nasty for no reason , I’m so sick of these people the only way you can make a payment is over the phone or send a check in , but they are not to be …
THE ABSOLUTE WORSE FINANCE COMPANY EVER!! UNPROFESSIONAL TO SAY THE LEAST,. THEY LIE, JANKY UPCHARGES. RUDE RUDE RUDE. I WISH I NEVER DEALT WITH THEM THIS HAS BEEN THE WORSE TWO YRS DEALING WITH THIS GHETTO FINANCE COMP!! I WANT OUT!!! …
Payoff balance is a simple request. Company would not help me with this. Points. 1. I intend for the balance to be paid by end of month and only owe 2 to 3 payments. 2. If I could have I would have paid it off today
Friendly Finance has been so good to me. Many times they let me slide on a payment they knew my situation and helped me thru it. When my husband passed away and when my daughter passed away. They were very understanding and everyone that …
TERRIBLE CUSTOMER SERVICE!!!! I called in to make a payment maybe 10 WHOLE minutes before closing time. I was put on hold for 5 of those minutes before being hung up on. Called back and was hung up on again!! I will be refinancing my loan …
I made a payment arrangement for 7/15/16. This is 5 days past my due date. The service rep called me 3 times in a 5 minute period and left a very rude message on my cell phone. I called back and spoke to her boss. She said she would speak with her about her customer service. I certainly hopes she does because she is AWFUL.
The customer service is HORRIBLE. I’m trying to get my loan refinanced because the interest rate is ridiculous. So the lending place send a 10 day payoff request and they dont want to give them the numbers. We called 5 times in a row and got hung up on. Idk how the car place found this lien holder but they are garbage!!!
This company is a joke. The absolute rudest customer service representatives. Ms. Holmes wanted to argue with me, assume random things, and put words in my mouth.
This is the worse finances company. I’m currently with them and they are rude, ignorant, and unprofessional. They increased my monthly payments and made a whole new contract. Wouldn’t use this corporation. They are thieves
Depending on the person you get on the phone they can be pleasant or just freaking rude. The thing that gets me the most is your past due date where the the late fees will occur has not come up but they will blow your phone up like you never pay your car note on time and have the nerve to be freaking nasty about it.
Yes Danielle is definitely rude. They speak to you like you’re a p.o.s
Blow your phone up if you’re 3 days Late. This company is awful. Can’t wait to pay my car off
I’ve been dealing with this company for 3 years. In those 3 years I have only paid down my loan $3000. They do not provide you with statements showing where your payment is being applied. There is no way to verify except to ask for a print …
The worst customer service ever. I’ve had them for a few years now & as bad I want to jump into a new car loan it’s not best for my financial right this moment. …
Their Customer Service is horrible, and the workers lie. Even though phone conversations are recorded they will lie and say they told you something but it’s only in their notes. I made payment arrangement for the 25th of March, called on …
They financed my car when I was rebuilding credit. I tried to refinance it and they are not FDIC insured. The reps are rude. Although they say you don’t incur a late fee until 12 days after the due date, the harrass you on DAY ONE! If you don’t answer they turn on a sensor in your car. I traded my car after having them for 6 months!
Well, as a single mom, its hard to get my payments in on time sometimes… but the people who work here they work with me, they honestly are great people. one day i had a complete melt down on the phone with one of them, i was overwhelmed …
I’ve been with them since 2015 and have never had any problems. Every customer service I have spoken to have been nice and pleasant. I usually call early in the morning so that could be why. They also help when I make arrangements to pay later on in the month and never have blown up my phone.
There have been several times when I have called in to make my auto loan payment and the agents are rude and disrespectful. I spoke with Danielle today who was apparently having a bad day and proceeded to make sure I knew it. Attempting to …
They can be pretty aggressive, and DO NOT like customers being late with their payment.
I had an issue making my payment on time due to a payroll error from my employer …
If I could give them no stars, I would. I got my car a couple of months before the pandemic started. I was never late on my payments. I got laid off from my job about a month after & asked them if I could get my payments deferred. Instead a …
Used them in the past. They are an absolute joke. Would make payment and it would mysteriously disappear. They prey on desperate people with poor or marginal credit and take advantage of them. Trust me, you’re better off walking than …
I have been dealing with friendly for 5 years and I have never been disrespected they work with you extremely well representatives spoke with well manners
I have not had issues with them. Only reason no 5 star is payments are not convenient and are cost to make. They have worked with me when my office had to shutdown for 6 wks and I didn’t have the means to pay. They are great for credit …
They are extremely rude on the phone with me every time that I call. They refuse to allow you to call them sir or ma’am, they want you to call them Mrs. So and So and Mr. So and So. Very hard people to deal
Do not finance with this company!!!! I fell behind on two payments and ended up purchasing another car elsewhere and at that point I didn’t care about the damage it would do to my credit that’s how frustrating and unprofessional they are to …