THIS IS THE DUMBEST COMPANY I HAVE EVER DONE BUSINESS WITH I NEED A PIN NUMBER TO SEE ALL MY CALLS I CALLED CUSTOMER SERVICE THEY GAVE ME A WOW BLOCKED NEW PIN STILL NOT WORKING YOU THINK THIS IS HILLERYS EMAILS WHAT A WASTE OF …
one star is to generous the worst service I’ve ever had is thru frontier I’ve called in for the last 2 years about my bill being priced incorrectly but instead of anyone actually finding a cause to the issue they would bandaid it with …
I was told there was no contract and when i tied to cancel service, they said the is a $600 disconnection fee. Bad service, bait and switch sales pracice
This is without a doubt the worst company I have ever dealt with. They have no idea what they are doing. They change systems without letting you know what is going on . If you can find any other company to use do yourself a favor and do so
I like nothing about it! Am presently trying to set up different service with any other company that can accommodate the needs and abilities of an elderly parent. Frontier has been impossible and I have it 6 months!!
Terrible customer service. Incredibly long wait times on both the phone and online chat for support.
Internet speed is almost always slower than advertised, and often goes down completely.
Worst service ever and horrid customer service. No one there has ever been helpful. Today I have spent over 2 hours on the phone with them and I still have no internet, phone or tv. Thank goodness optimum has just become available in our building.
If i could give them a zero I would. They have the WORST Customer Serice EVER. No Phone NO internet for days now. They treat you like a mushroom. Keep you in the dark and feed you Shi. NEVER NEVER AGAIN
T-E-R-R-I-B-L-E . Since the day they took over from Verizon it’s been nothing but trouble. The only things these guys can reliably provide are weekly internet outages and terrible customer service.
Don’t get Fronter we tried to pay they charged us to pay on custemer servece to go black on optimum is so much better if you are a person who likes to waste there god dam money get Fronter and if you call to custmer service they will charge …
Called on 02-19-2020 and asked for the bottom line price on the 45 mbs internet. Apparently I have to sign up for the service first and submit order before they can tell the final price. Total scam…..
Been w/o phone service for 2 weeks and 1 day. The woman on the phone said cellphones make it not such a big deal. Been on hold for 10 …15….now 20 minutes
Frontier has the worst customer service I have ever encountered. The Connecticut Public Utilities Commission should resind their ability to operate in the state.
STAY FAR AWAY FROM FRONTIER! Never had working On Demand, internet messed up, etc… still trying to get through for help with my bill…dumped them for Optimum! Never again!!!
This is the worse business ever, connection issues, and trying to change service locations has been a complete disaster. not only have I been hung up on 3 times but have called 5 times and the representatives seen like they have no idea …
Add me the existing 100 or so reviewers that say this is the worst, most incompetent, frustrating company I’ve ever dealt with. Hours on the phone, constant billing errors, hang-ups, and being shunted from one no-nothing to another. Who’s in charge here???? Neanderthals??
Kind of a mixed bag for me. My father is elderly and frontier is the only game in town. The first agent I spoke with was so awful that I did something I never do and asked for a supervisor. Scarlet was so helpful and got things straightened out.
Horrible provider!!! As a business owner my operations rely on quality internet and phone . This company doesn’t provide either. In addition to constant problems and issues we have their technical support is not existent. They caused my business loss in thousands!!! Stay away by all means!!!
The worst customer service and very poor quality internet and TV.
In the last ten days since starting the service with them, for the last four days the service has been mostly down. I must have spent an average of 3 plus hours of frustration and headache. What a mistake !
I called their customer sales number for internet service,was transferred to third party sales agent with out my consent then they got all my personal information to open only internet service , with in 30 minutes I got email from VIVINT …
Frontier has the worst customer service… Please don’t waste your time or money on this company… They don’t care about their customers. Everything time I called I got a different answer. They don’t communicate with each other or have the same knowledge about their service…. If I was able to give a 0 like others I would.
Tried to switch to this phone company – Had a apt. for them to come out to switch – they never showed up – a week later got a call asking me when I would like them to come and set up the phone line – I told them “forget it” and hung up – …
Worst customer service ever!!! and they’re constantly overcharging. Worst change Verizon ever made…. UPDATE: Gave them another chance last year great customer service and waaaaay better service than time Warner and more affordable. I …
Lolll, so much hatred in these reviews. Well, two of them anyway. The other one is just blank. (Gee, woman. If you’re going to bash it, at least write something or else it’s not valid. Actually it wouldn’t be valid anyway so never mind.) …
Beyond terrible service- my internet no longer streams and it constantly kicks us off. I had Verizon FIOS since 2011–this is not OK— now my internet is the WORST ever and made several call and attempts to have this fixed and resolved NOTHING!!!!! HORRIBLE situation 🙁
This has been the worst customer service ever provided by a local carrier. I have been trying to get an issue of a business DSL connection fixed for 2 weeks now and I keep getting the run around or the techs never show up to the retail …
Frontier is as misleading and corrupt as they come. False advertisement and horrible customer support. One of the worst companies I’ve ever dealt with…. just research them a little.
worst customer service on the planet. our land line has not been working for “9” days, you get a busy signal when calling out, no one can call in, my wife and i are elderly and must have reliable contact with doctors, pharmacy etc and they …
Could not connect internet after three attempts. Was told no charges would be applied. Billed for services never used and sent to collections. Spoke to customer service multiple times and was told it was being handled. Account was suppose to reflect zero!!!!
Even the promotional deal is a scam. Overcharged on every bill from the beginning. Couldn’t even make it 6 months with these idiots before switching back to Optimum (who i hate). Garbage management and business principles.
Terrible service department,made an appointment to fix my phone stated they would arrive this afternoon stated they would start outside at the box but may need access to the house. I have waited all day when they hadn”t shown up by 4:30 I …
Frontier sucks! TV always freezes up/Skips. Internet is horrible. Screw this company, always problems and dumb customer service reps – never solve any problems 👎 If i could give negative stars i would. look elsewhere for other providers. …
I attempted to give zero stars and it was not posible and even than that would be over extention their ability to due any thing except cash your check. If this is your only option get a library card and start reading again. This would be …
If I can give no stars I would! Been on the phone for over one hour and I heard the music more than I heard an actual representative. Then finally speak to one and get transfered to another an another ! I schedule my appt for the 4th which …
The company is horrible. The service is horrible. I wouldn’t even give them 1 star because they are rude, worst customer service ever. The Internet is so slow. When we signed up, we were promised one year free prime membership which never …
my son lives in a group home and they have not had phone services since the 24th of december…i have not been able to contact him during this time. it has been 5 days…Frontier went over there and told them they have fixed the problem …
This company is the worst. I have yet to receive the amazon giftcard promised to me if i signed the 2 years contract. Everytime I call I am told to wait 1 day. It has been a month now but they are on time with the bill.
why is it that every time I call Frontier, it’s 10-15 minute wait. Never had that problem with ATT!!! There is no excue for this! Frontier has had more than enough time to work out the issues~~~
My account was closed by accident on 11/18/20. Someone else was moving in and gave them the wrong apartment number or address. So Frontier decided to just disconnect my services without verifying and without my permission. I called them and …
Avoid this provider at all cost. Their equipment has gone faulty on a few occasions now, and has caused me hours and hours on the phone with tech support. Their shady billing practices are an ongoing problem. Always slipping in some extra charges or fees which means more calls to customer service and hours on the phone.
Not even a customer yet, already being billed for a connection that the technician never came back to complete. When I call, I’m transferred unsuccessfully about 10 times, hold for an hour, and all for nothing!! The regional manager Kyle …
Switched to Charter. Faster internet and $90 a month cheaper for exact same services. Horrific customer service. Called to cancel and the recorded message said my estimated wait time was 25 minutes. Laughable.
I would rate NEGATIVE stars if it would let me. This is the worst company I have ever had to deal with. I would encourage everyone to try to find a number to corporate, since the one listed routes you to customer service, so that they …
My father passed away and I contacted Frontier within the week to shut off service and I returned the equipment. After FOUR phone calls and multiple emails, they finally shut off service but keep sending me a bill for $108 for the month after I called!
By far the worst customer service I have received from ANY company out there. Charges for ABSOLUTELY everything. Wanted to move a box to another room which apparently requires someone to come out and that would cost me $100! not to mention the $200 I pay a month for just tv and internet. what a joke of a company.
Rudest installers ever! My neighbors are getting service, but they had to dig access through my property. When I was asking questions about it they were rude, argumentative and dismissive. I tried calling the main company to ask about it …
Awful service. Internet service frequently drops or slows to a crawl. Billing is screwed up. Communicating via phone is aggravating. My mom spent upwards of an hour on the phone trying to get a billing issue straightened out… I overheard two women swapping “horror stories” of their Frontier experiences. LISTEN UP FRONTIER!
Absolute worst customer service, might be the worst in the United States. I’ve had to call in monthly after every bill came out because the rate changed, something expired, something they promised would be updated or changed and wasnt etc. …
They have been trouble since I put the service in on March 3. They sent out fliers making it look like a really good deal, all lies. In my 81 years, I have never been on the phone. as much as I have with Frontier, in the 15 days I`ve had their service.
The absolute worst customer service I have ever experienced. I have been working for two weeks so my parents can have long distance phone service. Frontier connected local calling but not long distance. I have call every other day and i …
Terrible customer service. I was told a price over the phone when I signed up with the company. They changed it on the bill to a “promotional price,” and customer service informed me that the verbal communication doesn’t supersede the bill. …
I’m one of the unlucky Verizon customers who had no choice but to be switched to Frontier. After 2 weeks, many On Demand network channels are STILL not available. Called the service center and all the say is that they are working on it. Guess this is the sign of things to come. Time to change providers!
Placed an order in early June for new internet service. The 1st installation data available was July 1st, but was acceptable since I wasn’t going to be at the home until late June. On July 1st, the company no-showed and then rescheduled …
I was a Verizon Fios customer for years and loved the service. Frontier changed that…Absolutely horrible customer service. The rep on the phone kept trying to sell me on a $55/mo plan when all I wanted was the (falsely) advertised rate …
This is the worst and most hateful corp I have ever had to deal with. Since they have a monopoly on phone service where I live I don’t have a choice. Aren’t monopolies illegal? Their employees are vindictive and spiteful; doing all manner …
Extremely professional install. Extremely helpful with the installation! He was very thoughtful in the placement an esthetic look. Very clean install. Very nice job! Thank you.
Frontier has been at my home several times in 1 year to correct the same issue. The phone doesn’t work, problems with the phone line, DSL is very slow and goes out often. We need to unplug and plug in the modem often. What does it take to get it right Frontier?
If I could give negative stars I would. Horrible, horrible company. The absolute worst customer service, terrible internet. Blatant lies about techs coming out. People who never call back. People who can’t fix the problem so they send you …
Wow. The deceptive practices this company uses are what nightmares are made of. Worst than At&t was. Speeds are way below what im paying for on average. Customer service representatives will shuffle you through their ranks until you give up. Takes at least 1 hour to resolve any issue. Feeling trapped
we have our landline phone via Frontier — being in a rural area there are no other options. Surrounding hills mean spotty cell phone service at best so landline phone is a requirement. Our phone has been out of service for 40 of the last …
Worse customer service. They were suppose to come yesterday and today and never show up. Totally frustrating …no call….only excuse is they are busy and don’t pay overtime . They are a company made up of liars who just tell you what …
I am not a customer but I do get their offers in the mail from time to time. I have been tempted to switch from optimum to frontier on numerous occasions but every time I read these reviews my desire immediately fades away. Guys, you obviously need to improve your business model. No wonder your stock is in deep hole
These guys suck! Internet down since 4/1 transition from Verizon. They say they can’t get acces to my account until 4/5. Nice job Verizon handing us off to these clowns. I’ve already ordered AT&T to replace. Not that they are much better, but we’re short on good options in my zip.
Frontier activated voice mail on my phone – I did not ask for this to be activated. Have called 3 times and spent hours hold. Customer service people are useless and it’s impossible to get to a manager. In the process of looking for new provider.
ZERO Stars. Service is terrible. Have had ongoing cable issues for over one year. Had telephone issues where if you called our home, it didn’t ring for us, and you heard a commercial (like we were trying to sell you something). Got the …
Installed Frontier service on a Tuesday and been without phone and voicemail ever since. Seven long holds to get to a wide selection of unempowered and incompetent customer service people who seem to be washed out and demoralized about …
Terrible company. This company is a joke! Service goes out all the time. You need to train your employees better. They never show up for service appointments. OR they show up earlier and leave right away. Appointments are created so people …
Trying to return my cable box, I called 2 times to get a ‘return kit’. Neither of which came. Called a third time and got a customer service rep with the worst attitude. Furthermore their automated system does not work correctly and just …
Had appointment scheduled today . Waited all day never showed called in to be told it was rescheduled Nice of them to let me know and then I get told the one guy who works here that can plug the wire in isn’t at work and that’s why it was …
Aweful. The same culture that has existed from the sixties, when the telephone companies had a monopoly. frontier carried this forward with with the same arrogance. …
Every bill we have had to call them to wonder where this extra 40 something dollars is coming from. This time we called today and some lady is arguing with us because her employees screwed up on our bill multiple times. She won’t remove the …
Absolute Worst Service. No bill for 3 months after Verizon sold FIOS to them. I have 5 FIOS accounts in business and homes in 3 states and this will be the first home to NOT USE the service. What happened Verizon, why did you throw us under the bus with these guys?????? HELP US GET FIOS BACK
“HORRIBLE TO DEAL WITH-NOTHING ELSE TO SAY!!! Customer service is Brutal. you finally get a real person, then go through your issue, then with out a “please hold” or anything your back listening to there waiting music.. 20 min to an hr to …
The whole central and east coast is down, and they don’t bother to answer the phone, just disconnect. Call back and they say, yup your down, don’t expect us to tell you when this will be fixed. I will have me time to look @ other providers. …
Worst customer service ever! They locked my price for two years (last May) and now, after not even a year, we get an email that the price will go up by $30!!! and of course there is nothing that they can do! …
Deceptive business practices? Poor internet performance? High prices??SIGN ME UP! We don’t have a contract with them and decided we were sick of putting up with 6mbps down speeds (they can’t provide anything better in my area) so we …
Frontier Communication (Daniel McCarthy, Pres and CEO, Cecilia McKemnay, Exec VP and chief Customer Officer) is – at best – very poorly run enterprise as far as quality of service is concern. If you consider signing up with them be prepared …
They have you over a barrel, and they know it. If you live in a rural area you have few hi-speed telecommunication options. Unfortunately for my parents, even satellite internet isn’t an option. So they are stuck with this nigh useless …
I am hoping by the time I am ready to post this that they come up with a way to give Frontier Communications negative stars. Their customer service sucks in the worst way. I have been a customer for 20 years and it gets worse as time goes …
Why isn’t there the ability to post NEGATIVE stars… ? If I could bill back all the time these people have stolen from me in hours of sitting and listening their horrid jarring piano music, a la Birdman movie — I’d have free phone …
I was put on hold for 5-10 mins at a time being transferred from one department to another and even hung up on after waiting for 20 mins.
Slow internet speeds, 4.5 Mbps download speed for $82 / month is a rip-off. …
Internet Service went out, had to call multiple times to ask for service tech to come out, multiple no shows over 2 week period. Never fixed the issue, so switched to new provider. Now fighting to get a refund for the service outage. …
We have been trying to get our old service back for almost four months. Service people make an effort then disappear by being totally non-responsive. Supposedly, we’ve been working with a representative of the “Office of the President”. …
This has to be the worst company I have ever dealt with. They owe me almost 500$ for a phone they were charging me for but got canceled a year ago. They keep telling me they have no record of me canceling my phone but when I talk to one of …
Have been on hold for 3 hours and 13 minutes. Trying to get service installed! First time I called I was told I would get a call back as they were having issues with their system and setting up the order. NEVER GOT A CALL BACK. (Side note: …
Terrible company, poor service, horrible customer service. Not only was their service spotty, they admitted it was OK to take over a week to transfer service when I moved and that some people wait 2-3 weeks to . transfer service. On top of …
If I could give this company zero stars I would!!! The worst customer service I’ve ever experienced. Marie from the Texas location could be the worst supervisor I’ve ever seen. I’m a director for a large company and I couldn’t imagine …
Awful.. Be prepared to spend hours on the phone on hold and then with rude people each month dealing with the mistakes in last months bill. Be prepared to be hung up on if you request a manger. Be prepared to have to fax them bank …
Install took over 3 hours then after a week for no reason at all they changed my number which discontinued my internet service. When trying to pay the bill they told me they had no account number associated with me or my address. Calling …
Where do I start my husband Frank and myself have had Frontier for over 20 years with a occasional problem here and there but this last one really takes the cake. My husband called on the 19th of July to have a buzzing in our phone line …
Frontier Communications is the most awful, lying corporation in the US.
After trying to get a reliable internet connection from them and constantly calling them, they finally sent a tech guy out who worked on the system for 4 …
If I could have 0 stars I would. 3 months after I closed my mom’s account (she passed away) I still don’t have the refund they owe me. I have called every month and they tell me it’s coming. Today I could barely understand the offshore …
Problems with excessive over billing in Fall 2016. Corrected with help of CT Dept. of Consumer Protection. Was okay until June 2017 when they charged $6.00 + tax for a “Regional Sports fee”. I had it removed in June but their explanation …
If I could enter zero stars I would. This company has the lowest standards for customer service I have ever encountered. I was switched to paperless billing without notification, never received an email billing notice, nor a paper bill for …
Holy hell. This company is the most unprofessional and manipulative companies above all others. I should have read reviews before we gave them out debit card number. It took them several weeks to even come out to start internet in our …
If I could give them less than one star I would!!! I’ve had my internet cutting in and out all month. After 6 one hour long calls (they love to keep you on hold) and two repair visits guess WHAT I still have my internet cutting in and out. …
I signed on with Frontier when AT&T left the home communications business. I was lulled in with low monthly rates, which of course didn’t last long. The service is execrable. Tonight, when the world is watching the North Korea talks, I’m …
Terrible. I was forced to switch to their service, apparently they bought up the U-Verse contracts in the area. Internet and cable service drops regularly, and randomly. often several times during a single sitting. Then there is the issue …
My DSL Cable is frayed, severely limiting the speed. I called customer service, they were no help to me. I spoke to foreign “customer service” where English is clearly not their first language. They didn’t understand what I was saying. The …
Now I know why Frontier Corp is a penny stock. Their Customer Service Dept makes you wait, drops your calls, and transfers you from one department to another without addressing your concerns. Some Frontier executive should try to use their system & feel my frustration.
The WiFi has been awful, they have sent many techs out including the last one who came into my mother-in-laws house without PPEs on even though they are supposed to have them and was written on the order. Now WiFi out again and they want to …
Very typical of corporate America. Today, I contacted Frontier to inquire about the status of a repair. The agent was CLUELESS. She initially told me that “my ticket was being worked from their office.” I asked her how that was possible …
My land line phone lifted from my Frontier account without my knowledge or approval and transferred to Sprint. Was unaware until I picked up the DEAD phone to make a call. Contacted Frontier who informed me I had no land line since 6days …
The worst company I have ever experienced. After they learned my porting request through my new phone service provider, Frontier immediately disconnected my internet and telephone service. I had their internet and telephone service for …
I am writing this review with hope that Frontier will understand the frustration people experience with their internet, billing, and customer service and try to correct their issues. Honestly, I have been a long time customer. I find the …
Giving Frontier even 1 star is an overstatement. This is literally the WORST communication company in the United States. They scam you into buying the service, then try and trick you into paying more than you actually owe. Make sure you …
Worst treatment ever. Without internet for 6 days. Have a medical condition where I’m on oxygen all night long and chunks of the day. Cannot just ‘relocate’ to anywhere to work. I also was diagnosed with malignant melanoma 4 weeks ago. …
I paid my bill on Friday and it is now Sunday and I still have no service but this company took my money but they won’t turn my services back on this company is a joke it has been since I started with them do not go with frontier communication is communication they are a joke
Frontier Communications has to be the WORST SERVICE in the world. I had AT&T for years and never had all the service interruptions I have had since Frontier took over. My service has been interrupted at least three time today. I like the …
TERRIBLE internet connection. So…after waiting several minutes for a page to load, it cuts out as soon as I try to navigate on the page. It has consistently gone from slow to slower, intermittent and erratic to down – while my bill says …
Frontier, shame on you.. YOU service is terrible, you came to my home to connect and you tell me you were coming back the next day to finish the connection and is almost a year pass and technical support never did come back… I have …
HORRIBLE SERVICE. Customer representatives lie about bundle prices and fees and of course when you call they say nothing can be done. They are doing false advertisement as well as not holding their employees accountable for the things they …
Well I just had the last straw with Frontier. I decided to go tobcsomeone else and was all set. I casked in ready to cancel but they offered a better deal dro I thought and I took it. Comes to fInd out the next day i was promised all new …
If I could give a 0 star review I would. I have talked to or chatted with 9 people (3 were supposed to call me back and never did). I want to set up new Internet service. I set it up with my 7th person yesterday and got a confirmation …
I just had a technician come in today. She didn’t want to pay for parking since I live in downtown, so I ended up paying for her parking meter which was so weird to Me. Other than that, I just moved to the area, so I wasn’t sure what and …
Bait and switch tactics. Setup a bundle deal with this terrible company and Dish TV. 3 months have give by and they have lied to me every time I’ve spoken to them. They “unbundled” my package and are charging me $15 a month more for half …
I cancelled my service 02/22/2019 14 days in to a 28 day +- billing cycle and am being charged for a full month (241.60) instead of 1/2 month (approx. $121). I have spoken with customer service 5 times over the previous 4+ months with no …
Frontier has tried very hard to fix the problems I continue to have with my computer and land line. But right now I cannot get my land phone to work. I cannot get my MacBook Pro to send messages. I can receive them (most of the time). …
I have had daily drop outs of Frontier DSL internet service for over 10 years. Have replaced the DSL modem 3 times this year only to find that Frontier’s DSLAM is the problem. I have waited 10 days for the latest issue to be resolved and …
Worst experience ever!!! Had my charges doubled without any notice whatsoever, and when i call to get clarification on why it happened right after I signed up with those “online deals” as a new costumer they simply gave me the middle finger …
We are a NEW customer, NOT even installed yet trying to get Fiber. Have called countless times, spoken to countless agents, opened a corporate complaint, Office of the President at Frontier complaint, BBB complaint, complaint with PURA, …
I wish the company gave the employees the power to resolve issues in 1 call instead of several fruitless phone calls. We had a problem with a few lines at our business not operating properly for over 1 year. Frontier needs an online resolution center where complaints can be handled efficiently and in a timely fashion.
I happened to inherit frontier from AT&T, once I realized AT&T was no longer I reached out to sales and was assured frontier would be a great, well it’s been a nightmare, customer service representatives, & staff were/are rude; bill is …
Terrible! I never even activated the service and still receiving bills each month. I then call them, speak to the managers, take down their employee ID numbers, listen to reassuring promises.. And then a month go by and another bill plus …
I would love to give this company a negative rating review, but that is not an option I guess. This company has done nothing but lied, cheated and given us the WORST service in the world. I cannot believe no one has filed a class action …
BEWARE!!! I don’t care how much cheaper this company is, DO NOT go with them!!!! Do yourself a favor. I have had nothing but problems with them.I wanted to add cable to the internet I already had. I was quoted around $70 for a bundle. I got …
I almost did not need to write a review since the one star reviews are the exact same experiences that I have had with this horrible, inept company that no only LIES, but their technology is far behind the times! …
For a communications company they are hard to communicate with. And if your unfortunate enough to get what appears to be off shore customer support you might as well just hang up. Exspensive, appointment no shows, slow speeds, poor phone …
The worst service ever. Verizon should be fined for selling their Fios service to them (or whoever let the deal go through). The worst customer support and staff that I have ever dealt with. Their online system is archaic and their mobile …
When we signed up for Frontier the internet speed was subpar. It was bad enough to make connecting with my best friend over xbox live impossible. I called, and they claimed the only way to make the internet better was to sign up for a …
Scam company! Never deal with them. No customer service! I don’t have internet for 2 weeks. They were holding me on a phone for 2 hours and i still didn’t get any help. When i said, they need to come and check the outside their box where is …
Horrible with a Capital H. I think Frontier might be the WORST company in American history. I have a VERY good credit score, and this company demanded that I send them a copy of my Social Security Card, Birth Certificate, and a signed …
I called in to sign up to use frontier instead of comcast to save money about 3 weeks ago. I was scheduled for installation when I decided for now to stay with comcast. I have just gotten off the phone after being on hold for 45 minutes …
Have used Frontier for year, no matter when you call hold time is always near 1/2 min. I have had the same billing issue for 2 1/2 ears and every second month I call and get the same song and dance that it is fixed and a supervisor will return our call. Never happens. Frontier owes us over $200 in billing errors.
Customer service via phone is very difficult/poor. Online chat was a bit better. Being given 5-6 day wait times between appointments to rectify the same recurring problem is not acceptable.The service technician —Lionel—who restored my DSL …
we have been with out phone service since May 14, 2016. We were supplied a ticket number and had a commitment of reapir on or before May 19. Repeated calls to customer service and tech support and no one at Frontier has a clue as to when …
Previously, I spoke with a customer service rep who was able to put me on a “promotion” which was going to have us paying less than our current bill. We see our bill for next month and it turned out to be more. I called Frontier and …
A terrible company with atrocious customer service! Called prior to my “promotions” expiring to see what was available. Came to an agreement with their agent on price (~$20 more than before) and received conf#. Received my next bill and …
Horrible internet service. Had TWO technicians here, and paid $85 for it! It was decided by Frontier that the damaged link is the cable inside the apartment complex leading to our apartment, which means this is not Frontiers …
BRUTAL is the perfect way to describe our experience. First, the technician that came didn’t install the phone correctly so we went without phone service for a long time. Took FOUR calls to Frontier to finally get a knowledgeable person. …
I used to give it a “3” because of the speed issues I STILL have, and the disconnections. Now it has downgraded to a “1” because of the horrible customer service I’m receiving. …
Unfortunately zero stars isn’t an option. I was moving and I called them to start the transfer process and to schedule an appointment to have the home serviced. I had to use one of my limited vacation days to wait for a tech to come …
I have been a customer for about 5 years, I was moved over from Uverse in acquisition from ATT. The service itself has been solid throughout, but the level of customer service is atrocious. Their systems almost actively make it hard to …
I am completely and utterly appalled. As a dedicated customer of many years I paid on time every single month. And this is how your company operates. You make me sick. 4/8 – I contact customer service agent to state I’m moving to please …
Horrible Customer Service. No one at Frontier seems to know what they are doing. I have been on the phone with them, everyday for 7 days working through this transition. No one can help. More than half my old Verizon on demand channels …
I really don’t have problems with frontier. Today they made me angry two months ago I signed up with frontier and they were running a promotion for a 100$ Amazon gift card. They told me I would receive something in 4 to 6 weeks so I waited …
Worst company ever. No internet for a week now. No notice there was a state wide issue. No updates. They could not care less. Previously when I have called customer service I once spent 4 hours trying to have my internet fixed. They hung up …
Absolutely the worst customer and technical service I have ever had since cable and internet began. The detailed list is far too long to get into, but the latest is a service appointment that I called to check on halfway through my window …
Frontier has the worst customer service that I have ever experienced. I am moving and requested by service be discontinued for a specific date, instead they turned it off early on the wrong date. This was very disruptive as I work from …
When you think Frontier can’t get any worse … they do! Since we were forced to become Frontier customers after the AT&T sale 18 months ago … we have needed to have MANY service calls for equipment failures … went without DVR service …
I can’t post any stars. Frontier dug a new fiber optic line on my property and the same day my home phone went dead. 6 days later after screaming at their customer service people and making them understand that our security system is tied …
Had installation Yesterday, Wed. the 15th. Right before leaving installer said TV was local channels only, which is not what I chose when signing up. 24 hrs later and 1 TV has already stopped working. Tried chat feature 2 times yesterday – …
I agree with the last person that I wish I could give a zero. Holy cow this is the MOST incompetent organization:
1. Internet speed – the many levels of internet speed are B.S. they tell you …
Probably THE WORST company of I’ve had the displeasure of having services with. Their quality of service was extremely low with constant disconnections, they missed their service appointment to install a new modem and their customer service …
The internet speeds are awful and the only thing worse is their service. We scheduled a service call…waiting all day and at the very end of the day they simply told us we were scheduled for over a week later. Unbelievable. …
We had no dial tone on the phone from Monday morning until Friday night at 9:30 pm. We were promised that it would be fixed by Friday night at 8 pm or receive a phone call. It never happened. The customer service people always apologized …
Just cancelled my service, but why did I give it 4 stars? Well to be honest I didn’t have as many issues as the others received but I have heard similar stories. For me it was just my previous cable provider had a better internet speed. …
FRONTIER IS A HORRIBLE!!!!! Our entire internet and cable have been out since Monday. We have spent over 2 hours (mostly on hold) per day on the phone with Frontier trying to fix the problem with no solution. They can only offer a tech …
Communication with this company is impossible. They do not offer email communication at all. Thus, no record of conversations, promises and any other discussion. Simply do not trust them at all. The price is high for the quality of the …
It’s only been about 2 months but so far so good. They have really great customer service. From the moment I called to set up an account the person I spoke with was knowledgeable and polite. He gave great suggestions and tried to ensure my …
OMG – I’m so glad I did not become a Frontier customer after I sent in all my paperwork to establish service the day of my appointment, they were a no-show. I called 3 times to make sure they had all of my paperwork which was verified and …
I added services on Thursday and woke up with no phone service Friday. Poorly trained Customer Service personnel. I requested a Supervisor call me back since the entry level customer service is so bad. No one ever called me back. Thinking …
I called Frontier on 4/14/18 to sign up for internet service. The rep I spoke to lied to me about the plan he was signing me up for. He made several incorrect statements feel free to review the audio recording. …
Wish I could give a zero!!!! Frontier took over my Verizon contract, doubled my bill and now that I have to cancel as I’m moving house, tell me that I have to pay Early Termination charges on a contract I never signed or agreed to!! They …
Horrible, frustrating experience. Over two months ago they dug a 5 foot deep 8 foot by 4 foot pit in the middle of our walkway. They did whatever upgrade they had to in one week, and for over two months now have not come back to fill in …
No wonder they are going bankrupt. We are still trying to get new internet service. The installer was supposed to come 1/20/20 between 9am and 1pm and pulled a no show, no call. I called Frontier and they said although I had an order …
Internet constantly freezing when streaming watching only one television unless we turn off wi-fi on our two phones. Was told my 7 year old modem was the most updated they have, and if I request another modem, I’ll get the same model. …
Worst Cable and Internet provider I have ever dealt with. If you can avoid them, do it at all cost. I mean it! Have been on the phone to them for 3.5 hours now and have been passed to 4 different departments. All to try to get a billing …
The worst experience ever by dealing any companies in 20 years! This company is like a poison ivy, stay away! I was lured by their salesman to buy a internet+phone+TV package for $80/month. The sales guy said that is all, no installation …
Over $700 for one months service that was advertised as $75 / month. They said they would rectify it and amended the bill to $664. For one months service. Oh, and it took over 3 months from the date I ordered the ‘service’ until the date it …
First off I would not have given any stars but you can not post a review with out one.
We had our internet and phone service put on vacation for the winter. We called …
This is for the entire Frontier Communications Company:
Due to my Dad passing away last spring, we recently switched the home phone service over to my Mom’s name. We just found out they charged a fee of $15.90 just …
Doesn’t even deserve 1 star!!!! This is the worst company on the face of the earth. Technician utilized 4 hours of my day during installation yet only spent 30 minutes physically working on my installation. As I wasn’t able to stick around …
Frontier communications is one of the worst Internet providers I have ever dealt with. I am paying every month for 7 MB of speed and getting 2.9 on a good day. This company is still signing up new customers in my area even though *THEY* …
It’s unfortunate that there aren’t negative stars for this company. They attempted to install internet service at my home in upstate New York, but it did not work. Not for a moment, so I cancelled the service right away. I called and …
Horrible, they advertised a $400 Amazon Gift Card if you subscribe to their 3 bundle of services. I have been waiting for 4 months for the gift card. Every time I call them, so far 4 times, I am told that they are sending it. I am now on …
A continual problem in my area, extreme static on phone then no line available. This continually happens and happened in January, 2 days without a phone. Now happened again 3 weeks later. On 2/17 bad static on 2/19 no line. Called to report …
I had no problem with the actual service while I had it, however returning the equipment has been a disaster. I was unable to drop off the equipment to their office since they insisted I return it in their box. After not receiving the box …
Frontier has wasted so much of time due to their ineptitude it is shocking. A good 7 hours over a period of a month. 2 missed appointments and they still ignore my requests to waive the installation fee and this from their executive office. …
Will never recommend this company to anyone. Wi-fi don’t work at all. Must be connected with ethernet cable. No other tv’s or computer will work. Looking at other reviews and see that responses from frontier are all the same. They …
They are the worst. They lied to be about when Fiber optic internet was coming in order to get my business. Can you imagine expecting fiber and getting DSL?? Only they couldn’t install that either because no one bothered to ask whether have a phone line. We don’t.
While many customers have problems with Frontier, some might be true, my experience with their service has been pleasant. Customer services are professional and take care of your issues as quickly as possible. Last year when they bought …
By far the worst company I have ever done business with. They have a complete lack of concern for their customers. I highly recommend using any one at all or even going without phone, internet and tv. They are robbing people blind. They …
I’m writing this public review because we have contacted Frontier customer service more times than anyone should. Our latest fiasco with Frontier customer service, started when the power company in our area, replaced the power pole. In …
I became a subscriber of FRONTIER 2/26/2016, service installed 3/01/2016. I have NEVER EVER experience such AWFUL service since this Cable, Phone, and internet business became a MUST HAVE. …
I was with Verizon Fios for about 10 years. They had problems and issues but compared to Frontier they were great. We thought it was a joke when we got switched over to them on April Fool’s Day in 2016. Our rates kept going up even though …
The amount of time wasted trying to resolve issues with this company is mind boggling. AT&T ran everything fine for years and since Frontier has taken over it has been a mess. Of course month the bill creeps higher each month… a new fee …
Horrible company. Prices keep increasing while internet becomes increasingly unreliable. Then they tried to charge me a disconnect fee when I closed my account. If you have other choices for ISPs, do NOT select Frontier!
If I could give them negative 25 stars, I would. They have cancelled my mother’s service instead of transferring her account to a new address, they have skipped appointments twice in three days, they have not let us know they were not …
I have been w/o service since end of Dec. (2 weeks) and I have called almost everyday since Jan. 2 for resolution. A repair ticket was created on Jan. 4 for service call on Jan 8. Ticket closed on Jan. 6 b/c the Tech said the line checked …
Perhaps you should be hiring a Customer Service Professional. I have had the worst experience of any utility in my 60 years. I have had to contact Frontier each month for three months. I am promised a resolution and credits and it is …
This company is the biggest scam. I called to cancel my phone service only, but still wanted to keep my internet service. They told me there was a $10 fee to downgrade services so I agreed. They ended up canceling my entire account and when …
Just stay away from frontier. Everything people write in their reviews of the companies customer services is the truth. They miss appointments and then try to claim you never made them. They promise credits and adjustments that you will …
I called to cancel my service two days after my new billing cycle began. I am being forced to pay for another entire month because they have a policy that prevents them from prorating bills. What a way to do business! I can see by all the …
I had one excellent customer service rep. I wish I could remember her name. However, the 2 previous reps were horrendous. In baseball 1/3 is a pretty good average – not so much in business. Overall – Frontier is a little over priced …
Frontier is trying to scam me out of $119. I didn’t even have them for a full month before I cancelled. So, first they scammed me out of a $100 gift card. Then after the installation, the internet never worked right and after about 2-weeks, …
2 chats that were an hour plus long – why have a Chat option if they cannot do anything? 2 very long telephone calls. The first of which ended when the rep hung up the phone on me. The second call took over an hour and still no one could …
We have had Frontier for over 5 years and yes when it’s working the fiber is the best speed we ever had. it doesn’t go out 2 or 3 times a year like cable did, but it is THE WORST FOR CUSTOMER SERVICE! I run Linux and had a customer service …
Constant billing issues. Received an outrageous bill of $260 for Vantage Phone and Triple Play, neither of which I have ever had. My bill has been about $90 a month up to this point because of my loyalty discount, and because they were …
Communication does not know how to provide quality internet or TV service. They also can’t spell customer service. Stay away. If I could give zero stars I would.
Zero stars. The problem is in mismanagement and organization. I was a great customer for 5 years. I moved into my new home and then the employees didn’t set it up right for transfer. I had a no show set up appointment that I had scheduled …
Where do I begin with the horrible internet and customer service I have received. I have been told something different by every person I talk to. I have spent countless hours on hold and even more hours talking to the completely incompetent …
Waiting nearly 3 months for fiber optic Internet to be installed. They said it would be done in less than 2 weeks when I placed the order. I’ve now opened complaints with the CA Public Utilities Commission and the FCC. I would recommend doing the same if you’re having issues with Frontier.
the worst customer service ive ever experience with a company. I am a pretty easy going customer I hardly ever complain an I usually always give 10 surveys to reps even if I wasnt given the best service bc I know how hard the job is but …
I didn’t think it was possible to have worse internet connection than optimum but boy does frontier take the cake. My router is not even 15 feet away from my desk and tv and can barley hold a stable connection for 10 minutes. Can’t stream …
Frontier sent an installer to our home. Installer dropped off a modem then said, I need something I have to go get… And NEVER returned. After trying for weeks to get service installed, we realized going with Frontier was a BIG mistake. We …
Frontier are probably the worst company I have ever had to deal with. FOUR times we tried to order internet service with them and every time they lost the order and had to start again. …
Quite possibly the worst company still in business. I have spent over 15 hours since August 2, 2017, (It’s October 11, 2017) on the phone trying to correct issues with every aspect of the service. They promised service they couldn’t …
Unbelievable frustrations. 19 days into our complaint we are still being sent in circles as our Account Mgr is supposedly trying to get us help. They claim to have called but we don’t have a record. They keep trying to close the case when …
I ordered internet with my Dish TV I was told that Frontier was to provide internet service this was August 20th when Dish came by and hooked up my TV. I was scheduled for 9/2 to get internet. I was told I needed to dig and trench to my …
I am a new customer. Signed up June 22 for install on July 15. Agreed to $ 49.99 promotion. I got my first bill $ 59.99. Spoke to representative and then a manager. I was told the promotion ended on July 8th and since my install was on …
This is one of the nightmare internet providers I came across. I took subscription in May 2021 and within a span of 3 months they just disconnected my service without even notifying me. I don’t want to give even 1 start for this HORRIBLE …
Took two weeks to get my service right they came out twice . We lost the yes channel and Nesn. They charge you $15 sports tax. Both sports channels I lost and no money off your bill. Last time I had an appointment for service about two months ago no one showed up.
I ordered internet service from Frontier for my condo in Norwalk, CT. The first roadblock I hit was their website. When entering my address to find service from them, my address did not exist in their system. Fortunately, two phone calls to …
Over 16 months ago, our neighbors lost their Frontier service due to an issue with the buried line. Rather than repair the buried line, Frontier placed a temporary line on our property (we are not even Frontier customers) for 1000 feet …
We had a wind storm and we lost electricity and telephone service. The electricity was quickly restored, but not my phone service. I reported my problem and was issued an all day Trouble Ticket starting 8 am. I was told to be available all …
I had service installed 3 months now. Of that time I have had reliable service for about 2 weeks total. Yesterday I tried to call corporate office. The recording gave the presidents office hours. Saturday from 8 am until 2 pm. At 9 am it …
I recently had an issue with my internet service. Called Frontier, got a representative named Raul very quickly. He understood my problem and resolved it just as quickly. He was pleasant and even informed me my equipment was outdated and they would send me a proper modem right away. Very satisfied
I had fiber optics installed last Wednesday (3/30/2022) and lost internet service this morning (4/4). After trying to chase down the problem on the phone it was determined to be a fiber optics problem probably in the box attached to my …
I see a lot of negative reviews here but I had an exceptional experience. I wanted Frontier fiber optic internet when I first purchased my home last year but they were not wired for my area. As soon as they were, I gave them a call. They …
Absolutely joke of a company. Consistently less the 1mbs download and 0.0mbs upload. I can’t do anything with this internet and it’s $52 a month. About to lose a lot of customers. They have no plans to upgrade their infrastructure as I have been asking about for the last 10 years
Been with frontier for a while now never owe them anything when I made a payment on my account by accident. I called customer service immediately and asked for a refund. I was told that I would get a refund in a week. No refund I called …
Internet randomly went out at 1:59am gave it over 12 hrs to resolve itself (maybe they were messing with the lines) at around 7pm called it in to resolve it. End result… no internet for about a week (earliest time for a tech to come in) and …
I recently received a mailer offering impressive “Gig” Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p …
I’ve also had a positive experience with Frontier. While I’m not fond of what ANY of the companies charge for cable & internet, as far as problems go, I’ve had the least with Frontier. Yes, the phone wait-times are long, but they do offer …
Frontier is the worst paid my monthly bill on time, called customer service because my internet never came back on the rep told me I have to wait 3 weeks for technician to come and check what is wrong. I will be changing services
Hey Nick Jeffery, I hope your stock portfolio is doing well in spite of providing the WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE to your customers. Your installers have been NO shows FIVE times at my home (yes you read …
One star is too high a rating for this band of incompetent techs. who are clueless.Been without phone service for 20 days and counting! Run as fast as you can from this company.
I have only had Frontier for less than 2 months, and I fully intend to switch ISPs as soon my account is credited for their most recent buffoonery. I can’t honestly think of a single thing they’ve done correctly in my time with them, and I …
I had an appointment for December 9. No one showed. Then was told they guaranteed they would be here on December 10. No one showed. They now moved my appointment until December 31. Called this morning and told them I wanted to file a …
We paid our bill, signed up with the acp program was informed by a supervisor everything was taken care of, then they shut it off for no reason, now telling us we have to pay a 95.00 bill to restore service when it was their mistake. They …
Frontier internet service was absolutely terrible for 3 years. Oversold the capability and never invested in the infrastructure to support the contracted speeds. Wasted customer time by manning tech support with well-mannered but …
I just got frontier, switched from another fiber optic company. A truck took down the fiber lines for me and some neighbors. All my neighbors got the internet in a matter 24hrs. My estimate with Frontier is a week and is being 2 days …
THIS IS THE DUMBEST COMPANY I HAVE EVER DONE BUSINESS WITH I NEED A PIN NUMBER TO SEE ALL MY CALLS I CALLED CUSTOMER SERVICE THEY GAVE ME A WOW BLOCKED NEW PIN STILL NOT WORKING YOU THINK THIS IS HILLERYS EMAILS WHAT A WASTE OF …
one star is to generous the worst service I’ve ever had is thru frontier I’ve called in for the last 2 years about my bill being priced incorrectly but instead of anyone actually finding a cause to the issue they would bandaid it with …
Move out of the region to avoid having to deal with these idiots or just stream with a hot spot. Worst company ever.
I was told there was no contract and when i tied to cancel service, they said the is a $600 disconnection fee. Bad service, bait and switch sales pracice
This is without a doubt the worst company I have ever dealt with. They have no idea what they are doing. They change systems without letting you know what is going on . If you can find any other company to use do yourself a favor and do so
I like nothing about it! Am presently trying to set up different service with any other company that can accommodate the needs and abilities of an elderly parent. Frontier has been impossible and I have it 6 months!!
Terrible customer service. Incredibly long wait times on both the phone and online chat for support.
Internet speed is almost always slower than advertised, and often goes down completely.
Worst service ever and horrid customer service. No one there has ever been helpful. Today I have spent over 2 hours on the phone with them and I still have no internet, phone or tv. Thank goodness optimum has just become available in our building.
If i could give them a zero I would. They have the WORST Customer Serice EVER. No Phone NO internet for days now. They treat you like a mushroom. Keep you in the dark and feed you Shi. NEVER NEVER AGAIN
T-E-R-R-I-B-L-E . Since the day they took over from Verizon it’s been nothing but trouble. The only things these guys can reliably provide are weekly internet outages and terrible customer service.
Don’t get Fronter we tried to pay they charged us to pay on custemer servece to go black on optimum is so much better if you are a person who likes to waste there god dam money get Fronter and if you call to custmer service they will charge …
Called on 02-19-2020 and asked for the bottom line price on the 45 mbs internet. Apparently I have to sign up for the service first and submit order before they can tell the final price. Total scam…..
Been w/o phone service for 2 weeks and 1 day. The woman on the phone said cellphones make it not such a big deal. Been on hold for 10 …15….now 20 minutes
Frontier has the worst customer service I have ever encountered. The Connecticut Public Utilities Commission should resind their ability to operate in the state.
Highly recommend Frontier, went from DSL to Fiber Optic, seamless upgrade and very satisfied with the service. Thank you!
STAY FAR AWAY FROM FRONTIER! Never had working On Demand, internet messed up, etc… still trying to get through for help with my bill…dumped them for Optimum! Never again!!!
This is the worse business ever, connection issues, and trying to change service locations has been a complete disaster. not only have I been hung up on 3 times but have called 5 times and the representatives seen like they have no idea …
Add me the existing 100 or so reviewers that say this is the worst, most incompetent, frustrating company I’ve ever dealt with. Hours on the phone, constant billing errors, hang-ups, and being shunted from one no-nothing to another. Who’s in charge here???? Neanderthals??
Kind of a mixed bag for me. My father is elderly and frontier is the only game in town. The first agent I spoke with was so awful that I did something I never do and asked for a supervisor. Scarlet was so helpful and got things straightened out.
Horrible provider!!! As a business owner my operations rely on quality internet and phone . This company doesn’t provide either. In addition to constant problems and issues we have their technical support is not existent. They caused my business loss in thousands!!! Stay away by all means!!!
The worst customer service and very poor quality internet and TV.
In the last ten days since starting the service with them, for the last four days the service has been mostly down. I must have spent an average of 3 plus hours of frustration and headache. What a mistake !
I called their customer sales number for internet service,was transferred to third party sales agent with out my consent then they got all my personal information to open only internet service , with in 30 minutes I got email from VIVINT …
Frontier has the worst customer service… Please don’t waste your time or money on this company… They don’t care about their customers. Everything time I called I got a different answer. They don’t communicate with each other or have the same knowledge about their service…. If I was able to give a 0 like others I would.
Tried to switch to this phone company – Had a apt. for them to come out to switch – they never showed up – a week later got a call asking me when I would like them to come and set up the phone line – I told them “forget it” and hung up – …
Worst customer service ever!!! and they’re constantly overcharging. Worst change Verizon ever made…. UPDATE: Gave them another chance last year great customer service and waaaaay better service than time Warner and more affordable. I …
Lolll, so much hatred in these reviews. Well, two of them anyway. The other one is just blank. (Gee, woman. If you’re going to bash it, at least write something or else it’s not valid. Actually it wouldn’t be valid anyway so never mind.) …
Beyond terrible service- my internet no longer streams and it constantly kicks us off. I had Verizon FIOS since 2011–this is not OK— now my internet is the WORST ever and made several call and attempts to have this fixed and resolved NOTHING!!!!! HORRIBLE situation 🙁
This has been the worst customer service ever provided by a local carrier. I have been trying to get an issue of a business DSL connection fixed for 2 weeks now and I keep getting the run around or the techs never show up to the retail …
Frontier is as misleading and corrupt as they come. False advertisement and horrible customer support. One of the worst companies I’ve ever dealt with…. just research them a little.
worst customer service on the planet. our land line has not been working for “9” days, you get a busy signal when calling out, no one can call in, my wife and i are elderly and must have reliable contact with doctors, pharmacy etc and they …
Could not connect internet after three attempts. Was told no charges would be applied. Billed for services never used and sent to collections. Spoke to customer service multiple times and was told it was being handled. Account was suppose to reflect zero!!!!
Even the promotional deal is a scam. Overcharged on every bill from the beginning. Couldn’t even make it 6 months with these idiots before switching back to Optimum (who i hate). Garbage management and business principles.
Terrible service department,made an appointment to fix my phone stated they would arrive this afternoon stated they would start outside at the box but may need access to the house. I have waited all day when they hadn”t shown up by 4:30 I …
Do not believe the lies…
– The service is slow and cannot provide enough wifi power for multiple devices (no matter what the sales person tells you) …
Frontier sucks! TV always freezes up/Skips. Internet is horrible. Screw this company, always problems and dumb customer service reps – never solve any problems 👎 If i could give negative stars i would. look elsewhere for other providers. …
I attempted to give zero stars and it was not posible and even than that would be over extention their ability to due any thing except cash your check. If this is your only option get a library card and start reading again. This would be …
If I can give no stars I would! Been on the phone for over one hour and I heard the music more than I heard an actual representative. Then finally speak to one and get transfered to another an another ! I schedule my appt for the 4th which …
Great prices great staff 👍 couldn’t have been nicer 👍 …
The company is horrible. The service is horrible. I wouldn’t even give them 1 star because they are rude, worst customer service ever. The Internet is so slow. When we signed up, we were promised one year free prime membership which never …
my son lives in a group home and they have not had phone services since the 24th of december…i have not been able to contact him during this time. it has been 5 days…Frontier went over there and told them they have fixed the problem …
This company is the worst. I have yet to receive the amazon giftcard promised to me if i signed the 2 years contract. Everytime I call I am told to wait 1 day. It has been a month now but they are on time with the bill.
why is it that every time I call Frontier, it’s 10-15 minute wait. Never had that problem with ATT!!! There is no excue for this! Frontier has had more than enough time to work out the issues~~~
My account was closed by accident on 11/18/20. Someone else was moving in and gave them the wrong apartment number or address. So Frontier decided to just disconnect my services without verifying and without my permission. I called them and …
Avoid this provider at all cost. Their equipment has gone faulty on a few occasions now, and has caused me hours and hours on the phone with tech support. Their shady billing practices are an ongoing problem. Always slipping in some extra charges or fees which means more calls to customer service and hours on the phone.
Not even a customer yet, already being billed for a connection that the technician never came back to complete. When I call, I’m transferred unsuccessfully about 10 times, hold for an hour, and all for nothing!! The regional manager Kyle …
Switched to Charter. Faster internet and $90 a month cheaper for exact same services. Horrific customer service. Called to cancel and the recorded message said my estimated wait time was 25 minutes. Laughable.
I would rate NEGATIVE stars if it would let me. This is the worst company I have ever had to deal with. I would encourage everyone to try to find a number to corporate, since the one listed routes you to customer service, so that they …
My father passed away and I contacted Frontier within the week to shut off service and I returned the equipment. After FOUR phone calls and multiple emails, they finally shut off service but keep sending me a bill for $108 for the month after I called!
By far the worst customer service I have received from ANY company out there. Charges for ABSOLUTELY everything. Wanted to move a box to another room which apparently requires someone to come out and that would cost me $100! not to mention the $200 I pay a month for just tv and internet. what a joke of a company.
Rudest installers ever! My neighbors are getting service, but they had to dig access through my property. When I was asking questions about it they were rude, argumentative and dismissive. I tried calling the main company to ask about it …
Awful service. Internet service frequently drops or slows to a crawl. Billing is screwed up. Communicating via phone is aggravating. My mom spent upwards of an hour on the phone trying to get a billing issue straightened out… I overheard two women swapping “horror stories” of their Frontier experiences. LISTEN UP FRONTIER!
Absolute worst customer service, might be the worst in the United States. I’ve had to call in monthly after every bill came out because the rate changed, something expired, something they promised would be updated or changed and wasnt etc. …
Frontier has broken the monopoly on gigabit internet service in my area and has brought much lower prices for better service. I am very happy so far.
frontier installed service 7/16/21. I loose internet 3, 4- 5 times a day. Came out 8/11/21 told repaired. still loose internet 2- 5 times a day.
They have been trouble since I put the service in on March 3. They sent out fliers making it look like a really good deal, all lies. In my 81 years, I have never been on the phone. as much as I have with Frontier, in the 15 days I`ve had their service.
The absolute worst customer service I have ever experienced. I have been working for two weeks so my parents can have long distance phone service. Frontier connected local calling but not long distance. I have call every other day and i …
Terrible customer service. I was told a price over the phone when I signed up with the company. They changed it on the bill to a “promotional price,” and customer service informed me that the verbal communication doesn’t supersede the bill. …
I’m one of the unlucky Verizon customers who had no choice but to be switched to Frontier. After 2 weeks, many On Demand network channels are STILL not available. Called the service center and all the say is that they are working on it. Guess this is the sign of things to come. Time to change providers!
Placed an order in early June for new internet service. The 1st installation data available was July 1st, but was acceptable since I wasn’t going to be at the home until late June. On July 1st, the company no-showed and then rescheduled …
I was a Verizon Fios customer for years and loved the service. Frontier changed that…Absolutely horrible customer service. The rep on the phone kept trying to sell me on a $55/mo plan when all I wanted was the (falsely) advertised rate …
This is the worst and most hateful corp I have ever had to deal with. Since they have a monopoly on phone service where I live I don’t have a choice. Aren’t monopolies illegal? Their employees are vindictive and spiteful; doing all manner …
Extremely professional install. Extremely helpful with the installation! He was very thoughtful in the placement an esthetic look. Very clean install. Very nice job! Thank you.
Frontier has been at my home several times in 1 year to correct the same issue. The phone doesn’t work, problems with the phone line, DSL is very slow and goes out often. We need to unplug and plug in the modem often. What does it take to get it right Frontier?
If I could give negative stars I would. Horrible, horrible company. The absolute worst customer service, terrible internet. Blatant lies about techs coming out. People who never call back. People who can’t fix the problem so they send you …
Wow. The deceptive practices this company uses are what nightmares are made of. Worst than At&t was. Speeds are way below what im paying for on average. Customer service representatives will shuffle you through their ranks until you give up. Takes at least 1 hour to resolve any issue. Feeling trapped
we have our landline phone via Frontier — being in a rural area there are no other options. Surrounding hills mean spotty cell phone service at best so landline phone is a requirement. Our phone has been out of service for 40 of the last …
Worse customer service. They were suppose to come yesterday and today and never show up. Totally frustrating …no call….only excuse is they are busy and don’t pay overtime . They are a company made up of liars who just tell you what …
Listen up people,
So one day, my internet randomly goes out. So, I restart my modem in an attempt …
I am not a customer but I do get their offers in the mail from time to time. I have been tempted to switch from optimum to frontier on numerous occasions but every time I read these reviews my desire immediately fades away. Guys, you obviously need to improve your business model. No wonder your stock is in deep hole
These guys suck! Internet down since 4/1 transition from Verizon. They say they can’t get acces to my account until 4/5. Nice job Verizon handing us off to these clowns. I’ve already ordered AT&T to replace. Not that they are much better, but we’re short on good options in my zip.
Frontier activated voice mail on my phone – I did not ask for this to be activated. Have called 3 times and spent hours hold. Customer service people are useless and it’s impossible to get to a manager. In the process of looking for new provider.
ZERO Stars. Service is terrible. Have had ongoing cable issues for over one year. Had telephone issues where if you called our home, it didn’t ring for us, and you heard a commercial (like we were trying to sell you something). Got the …
Installed Frontier service on a Tuesday and been without phone and voicemail ever since. Seven long holds to get to a wide selection of unempowered and incompetent customer service people who seem to be washed out and demoralized about …
Terrible company. This company is a joke! Service goes out all the time. You need to train your employees better. They never show up for service appointments. OR they show up earlier and leave right away. Appointments are created so people …
Trying to return my cable box, I called 2 times to get a ‘return kit’. Neither of which came. Called a third time and got a customer service rep with the worst attitude. Furthermore their automated system does not work correctly and just …
Had appointment scheduled today . Waited all day never showed called in to be told it was rescheduled Nice of them to let me know and then I get told the one guy who works here that can plug the wire in isn’t at work and that’s why it was …
Aweful. The same culture that has existed from the sixties, when the telephone companies had a monopoly. frontier carried this forward with with the same arrogance. …
Every bill we have had to call them to wonder where this extra 40 something dollars is coming from. This time we called today and some lady is arguing with us because her employees screwed up on our bill multiple times. She won’t remove the …
Absolute Worst Service. No bill for 3 months after Verizon sold FIOS to them. I have 5 FIOS accounts in business and homes in 3 states and this will be the first home to NOT USE the service. What happened Verizon, why did you throw us under the bus with these guys?????? HELP US GET FIOS BACK
“HORRIBLE TO DEAL WITH-NOTHING ELSE TO SAY!!! Customer service is Brutal. you finally get a real person, then go through your issue, then with out a “please hold” or anything your back listening to there waiting music.. 20 min to an hr to …
The whole central and east coast is down, and they don’t bother to answer the phone, just disconnect. Call back and they say, yup your down, don’t expect us to tell you when this will be fixed. I will have me time to look @ other providers. …
Worst customer service ever! They locked my price for two years (last May) and now, after not even a year, we get an email that the price will go up by $30!!! and of course there is nothing that they can do! …
Deceptive business practices? Poor internet performance? High prices??SIGN ME UP! We don’t have a contract with them and decided we were sick of putting up with 6mbps down speeds (they can’t provide anything better in my area) so we …
Frontier Communication (Daniel McCarthy, Pres and CEO, Cecilia McKemnay, Exec VP and chief Customer Officer) is – at best – very poorly run enterprise as far as quality of service is concern. If you consider signing up with them be prepared …
They have you over a barrel, and they know it. If you live in a rural area you have few hi-speed telecommunication options. Unfortunately for my parents, even satellite internet isn’t an option. So they are stuck with this nigh useless …
I am hoping by the time I am ready to post this that they come up with a way to give Frontier Communications negative stars. Their customer service sucks in the worst way. I have been a customer for 20 years and it gets worse as time goes …
Why isn’t there the ability to post NEGATIVE stars… ? If I could bill back all the time these people have stolen from me in hours of sitting and listening their horrid jarring piano music, a la Birdman movie — I’d have free phone …
I was put on hold for 5-10 mins at a time being transferred from one department to another and even hung up on after waiting for 20 mins.
Slow internet speeds, 4.5 Mbps download speed for $82 / month is a rip-off. …
Internet Service went out, had to call multiple times to ask for service tech to come out, multiple no shows over 2 week period. Never fixed the issue, so switched to new provider. Now fighting to get a refund for the service outage. …
We have been trying to get our old service back for almost four months. Service people make an effort then disappear by being totally non-responsive. Supposedly, we’ve been working with a representative of the “Office of the President”. …
This has to be the worst company I have ever dealt with. They owe me almost 500$ for a phone they were charging me for but got canceled a year ago. They keep telling me they have no record of me canceling my phone but when I talk to one of …
Have been on hold for 3 hours and 13 minutes. Trying to get service installed! First time I called I was told I would get a call back as they were having issues with their system and setting up the order. NEVER GOT A CALL BACK. (Side note: …
Terrible company, poor service, horrible customer service. Not only was their service spotty, they admitted it was OK to take over a week to transfer service when I moved and that some people wait 2-3 weeks to . transfer service. On top of …
I decided to switch my services over to Frontier Communications. The price was very reasonable, but it comes with frustration and time wasted! …
Tin cans and string will have better results.
Customer Service is an oxymoron. …
If I could give this company zero stars I would!!! The worst customer service I’ve ever experienced. Marie from the Texas location could be the worst supervisor I’ve ever seen. I’m a director for a large company and I couldn’t imagine …
Awful.. Be prepared to spend hours on the phone on hold and then with rude people each month dealing with the mistakes in last months bill. Be prepared to be hung up on if you request a manger. Be prepared to have to fax them bank …
Install took over 3 hours then after a week for no reason at all they changed my number which discontinued my internet service. When trying to pay the bill they told me they had no account number associated with me or my address. Calling …
Where do I start my husband Frank and myself have had Frontier for over 20 years with a occasional problem here and there but this last one really takes the cake. My husband called on the 19th of July to have a buzzing in our phone line …
Frontier Communications is the most awful, lying corporation in the US.
After trying to get a reliable internet connection from them and constantly calling them, they finally sent a tech guy out who worked on the system for 4 …
If I could have 0 stars I would. 3 months after I closed my mom’s account (she passed away) I still don’t have the refund they owe me. I have called every month and they tell me it’s coming. Today I could barely understand the offshore …
Problems with excessive over billing in Fall 2016. Corrected with help of CT Dept. of Consumer Protection. Was okay until June 2017 when they charged $6.00 + tax for a “Regional Sports fee”. I had it removed in June but their explanation …
If I could enter zero stars I would. This company has the lowest standards for customer service I have ever encountered. I was switched to paperless billing without notification, never received an email billing notice, nor a paper bill for …
Holy hell. This company is the most unprofessional and manipulative companies above all others. I should have read reviews before we gave them out debit card number. It took them several weeks to even come out to start internet in our …
If I could give them less than one star I would!!! I’ve had my internet cutting in and out all month. After 6 one hour long calls (they love to keep you on hold) and two repair visits guess WHAT I still have my internet cutting in and out. …
I signed on with Frontier when AT&T left the home communications business. I was lulled in with low monthly rates, which of course didn’t last long. The service is execrable. Tonight, when the world is watching the North Korea talks, I’m …
Terrible. I was forced to switch to their service, apparently they bought up the U-Verse contracts in the area. Internet and cable service drops regularly, and randomly. often several times during a single sitting. Then there is the issue …
My DSL Cable is frayed, severely limiting the speed. I called customer service, they were no help to me. I spoke to foreign “customer service” where English is clearly not their first language. They didn’t understand what I was saying. The …
Now I know why Frontier Corp is a penny stock. Their Customer Service Dept makes you wait, drops your calls, and transfers you from one department to another without addressing your concerns. Some Frontier executive should try to use their system & feel my frustration.
The WiFi has been awful, they have sent many techs out including the last one who came into my mother-in-laws house without PPEs on even though they are supposed to have them and was written on the order. Now WiFi out again and they want to …
Very typical of corporate America. Today, I contacted Frontier to inquire about the status of a repair. The agent was CLUELESS. She initially told me that “my ticket was being worked from their office.” I asked her how that was possible …
My land line phone lifted from my Frontier account without my knowledge or approval and transferred to Sprint. Was unaware until I picked up the DEAD phone to make a call. Contacted Frontier who informed me I had no land line since 6days …
The worst company I have ever experienced. After they learned my porting request through my new phone service provider, Frontier immediately disconnected my internet and telephone service. I had their internet and telephone service for …
I am writing this review with hope that Frontier will understand the frustration people experience with their internet, billing, and customer service and try to correct their issues. Honestly, I have been a long time customer. I find the …
Giving Frontier even 1 star is an overstatement. This is literally the WORST communication company in the United States. They scam you into buying the service, then try and trick you into paying more than you actually owe. Make sure you …
Worst treatment ever. Without internet for 6 days. Have a medical condition where I’m on oxygen all night long and chunks of the day. Cannot just ‘relocate’ to anywhere to work. I also was diagnosed with malignant melanoma 4 weeks ago. …
I paid my bill on Friday and it is now Sunday and I still have no service but this company took my money but they won’t turn my services back on this company is a joke it has been since I started with them do not go with frontier communication is communication they are a joke
Frontier Communications has to be the WORST SERVICE in the world. I had AT&T for years and never had all the service interruptions I have had since Frontier took over. My service has been interrupted at least three time today. I like the …
TERRIBLE internet connection. So…after waiting several minutes for a page to load, it cuts out as soon as I try to navigate on the page. It has consistently gone from slow to slower, intermittent and erratic to down – while my bill says …
Frontier, shame on you.. YOU service is terrible, you came to my home to connect and you tell me you were coming back the next day to finish the connection and is almost a year pass and technical support never did come back… I have …
HORRIBLE SERVICE. Customer representatives lie about bundle prices and fees and of course when you call they say nothing can be done. They are doing false advertisement as well as not holding their employees accountable for the things they …
Well I just had the last straw with Frontier. I decided to go tobcsomeone else and was all set. I casked in ready to cancel but they offered a better deal dro I thought and I took it. Comes to fInd out the next day i was promised all new …
If I could give a 0 star review I would. I have talked to or chatted with 9 people (3 were supposed to call me back and never did). I want to set up new Internet service. I set it up with my 7th person yesterday and got a confirmation …
I just had a technician come in today. She didn’t want to pay for parking since I live in downtown, so I ended up paying for her parking meter which was so weird to Me. Other than that, I just moved to the area, so I wasn’t sure what and …
Bait and switch tactics. Setup a bundle deal with this terrible company and Dish TV. 3 months have give by and they have lied to me every time I’ve spoken to them. They “unbundled” my package and are charging me $15 a month more for half …
I cancelled my service 02/22/2019 14 days in to a 28 day +- billing cycle and am being charged for a full month (241.60) instead of 1/2 month (approx. $121). I have spoken with customer service 5 times over the previous 4+ months with no …
Frontier has tried very hard to fix the problems I continue to have with my computer and land line. But right now I cannot get my land phone to work. I cannot get my MacBook Pro to send messages. I can receive them (most of the time). …
I have had daily drop outs of Frontier DSL internet service for over 10 years. Have replaced the DSL modem 3 times this year only to find that Frontier’s DSLAM is the problem. I have waited 10 days for the latest issue to be resolved and …
Worst experience ever!!! Had my charges doubled without any notice whatsoever, and when i call to get clarification on why it happened right after I signed up with those “online deals” as a new costumer they simply gave me the middle finger …
We are a NEW customer, NOT even installed yet trying to get Fiber. Have called countless times, spoken to countless agents, opened a corporate complaint, Office of the President at Frontier complaint, BBB complaint, complaint with PURA, …
I wish the company gave the employees the power to resolve issues in 1 call instead of several fruitless phone calls. We had a problem with a few lines at our business not operating properly for over 1 year. Frontier needs an online resolution center where complaints can be handled efficiently and in a timely fashion.
I happened to inherit frontier from AT&T, once I realized AT&T was no longer I reached out to sales and was assured frontier would be a great, well it’s been a nightmare, customer service representatives, & staff were/are rude; bill is …
Terrible! I never even activated the service and still receiving bills each month. I then call them, speak to the managers, take down their employee ID numbers, listen to reassuring promises.. And then a month go by and another bill plus …
I would love to give this company a negative rating review, but that is not an option I guess. This company has done nothing but lied, cheated and given us the WORST service in the world. I cannot believe no one has filed a class action …
BEWARE!!! I don’t care how much cheaper this company is, DO NOT go with them!!!! Do yourself a favor. I have had nothing but problems with them.I wanted to add cable to the internet I already had. I was quoted around $70 for a bundle. I got …
I almost did not need to write a review since the one star reviews are the exact same experiences that I have had with this horrible, inept company that no only LIES, but their technology is far behind the times! …
For a communications company they are hard to communicate with. And if your unfortunate enough to get what appears to be off shore customer support you might as well just hang up. Exspensive, appointment no shows, slow speeds, poor phone …
The worst service ever. Verizon should be fined for selling their Fios service to them (or whoever let the deal go through). The worst customer support and staff that I have ever dealt with. Their online system is archaic and their mobile …
When we signed up for Frontier the internet speed was subpar. It was bad enough to make connecting with my best friend over xbox live impossible. I called, and they claimed the only way to make the internet better was to sign up for a …
Scam company! Never deal with them. No customer service! I don’t have internet for 2 weeks. They were holding me on a phone for 2 hours and i still didn’t get any help. When i said, they need to come and check the outside their box where is …
Horrible with a Capital H. I think Frontier might be the WORST company in American history. I have a VERY good credit score, and this company demanded that I send them a copy of my Social Security Card, Birth Certificate, and a signed …
I called in to sign up to use frontier instead of comcast to save money about 3 weeks ago. I was scheduled for installation when I decided for now to stay with comcast. I have just gotten off the phone after being on hold for 45 minutes …
Have used Frontier for year, no matter when you call hold time is always near 1/2 min. I have had the same billing issue for 2 1/2 ears and every second month I call and get the same song and dance that it is fixed and a supervisor will return our call. Never happens. Frontier owes us over $200 in billing errors.
Customer service via phone is very difficult/poor. Online chat was a bit better. Being given 5-6 day wait times between appointments to rectify the same recurring problem is not acceptable.The service technician —Lionel—who restored my DSL …
we have been with out phone service since May 14, 2016. We were supplied a ticket number and had a commitment of reapir on or before May 19. Repeated calls to customer service and tech support and no one at Frontier has a clue as to when …
Previously, I spoke with a customer service rep who was able to put me on a “promotion” which was going to have us paying less than our current bill. We see our bill for next month and it turned out to be more. I called Frontier and …
A terrible company with atrocious customer service! Called prior to my “promotions” expiring to see what was available. Came to an agreement with their agent on price (~$20 more than before) and received conf#. Received my next bill and …
No stars
My company has been shut down for four days so far because of a defective Frontier modem. …
Horrible internet service. Had TWO technicians here, and paid $85 for it! It was decided by Frontier that the damaged link is the cable inside the apartment complex leading to our apartment, which means this is not Frontiers …
BRUTAL is the perfect way to describe our experience. First, the technician that came didn’t install the phone correctly so we went without phone service for a long time. Took FOUR calls to Frontier to finally get a knowledgeable person. …
I used to give it a “3” because of the speed issues I STILL have, and the disconnections. Now it has downgraded to a “1” because of the horrible customer service I’m receiving. …
Unfortunately zero stars isn’t an option. I was moving and I called them to start the transfer process and to schedule an appointment to have the home serviced. I had to use one of my limited vacation days to wait for a tech to come …
I have been a customer for about 5 years, I was moved over from Uverse in acquisition from ATT. The service itself has been solid throughout, but the level of customer service is atrocious. Their systems almost actively make it hard to …
I am completely and utterly appalled. As a dedicated customer of many years I paid on time every single month. And this is how your company operates. You make me sick. 4/8 – I contact customer service agent to state I’m moving to please …
Horrible Customer Service. No one at Frontier seems to know what they are doing. I have been on the phone with them, everyday for 7 days working through this transition. No one can help. More than half my old Verizon on demand channels …
I really don’t have problems with frontier. Today they made me angry two months ago I signed up with frontier and they were running a promotion for a 100$ Amazon gift card. They told me I would receive something in 4 to 6 weeks so I waited …
Worst company ever. No internet for a week now. No notice there was a state wide issue. No updates. They could not care less. Previously when I have called customer service I once spent 4 hours trying to have my internet fixed. They hung up …
Absolutely the worst customer and technical service I have ever had since cable and internet began. The detailed list is far too long to get into, but the latest is a service appointment that I called to check on halfway through my window …
Frontier has the worst customer service that I have ever experienced. I am moving and requested by service be discontinued for a specific date, instead they turned it off early on the wrong date. This was very disruptive as I work from …
When you think Frontier can’t get any worse … they do! Since we were forced to become Frontier customers after the AT&T sale 18 months ago … we have needed to have MANY service calls for equipment failures … went without DVR service …
This transition has been handled miserably. Did they use the same consultants that rolled out the Obamacare site? …
I can’t post any stars. Frontier dug a new fiber optic line on my property and the same day my home phone went dead. 6 days later after screaming at their customer service people and making them understand that our security system is tied …
Had installation Yesterday, Wed. the 15th. Right before leaving installer said TV was local channels only, which is not what I chose when signing up. 24 hrs later and 1 TV has already stopped working. Tried chat feature 2 times yesterday – …
I agree with the last person that I wish I could give a zero. Holy cow this is the MOST incompetent organization:
1. Internet speed – the many levels of internet speed are B.S. they tell you …
Probably THE WORST company of I’ve had the displeasure of having services with. Their quality of service was extremely low with constant disconnections, they missed their service appointment to install a new modem and their customer service …
The internet speeds are awful and the only thing worse is their service. We scheduled a service call…waiting all day and at the very end of the day they simply told us we were scheduled for over a week later. Unbelievable. …
We had no dial tone on the phone from Monday morning until Friday night at 9:30 pm. We were promised that it would be fixed by Friday night at 8 pm or receive a phone call. It never happened. The customer service people always apologized …
Just cancelled my service, but why did I give it 4 stars? Well to be honest I didn’t have as many issues as the others received but I have heard similar stories. For me it was just my previous cable provider had a better internet speed. …
FRONTIER IS A HORRIBLE!!!!! Our entire internet and cable have been out since Monday. We have spent over 2 hours (mostly on hold) per day on the phone with Frontier trying to fix the problem with no solution. They can only offer a tech …
Communication with this company is impossible. They do not offer email communication at all. Thus, no record of conversations, promises and any other discussion. Simply do not trust them at all. The price is high for the quality of the …
It’s only been about 2 months but so far so good. They have really great customer service. From the moment I called to set up an account the person I spoke with was knowledgeable and polite. He gave great suggestions and tried to ensure my …
OMG – I’m so glad I did not become a Frontier customer after I sent in all my paperwork to establish service the day of my appointment, they were a no-show. I called 3 times to make sure they had all of my paperwork which was verified and …
I added services on Thursday and woke up with no phone service Friday. Poorly trained Customer Service personnel. I requested a Supervisor call me back since the entry level customer service is so bad. No one ever called me back. Thinking …
I called Frontier on 4/14/18 to sign up for internet service. The rep I spoke to lied to me about the plan he was signing me up for. He made several incorrect statements feel free to review the audio recording. …
It is beyond asinine that they will not activate service that is being paid for until a scheduled time. …
Wish I could give a zero!!!! Frontier took over my Verizon contract, doubled my bill and now that I have to cancel as I’m moving house, tell me that I have to pay Early Termination charges on a contract I never signed or agreed to!! They …
Horrible, frustrating experience. Over two months ago they dug a 5 foot deep 8 foot by 4 foot pit in the middle of our walkway. They did whatever upgrade they had to in one week, and for over two months now have not come back to fill in …
No wonder they are going bankrupt. We are still trying to get new internet service. The installer was supposed to come 1/20/20 between 9am and 1pm and pulled a no show, no call. I called Frontier and they said although I had an order …
Internet constantly freezing when streaming watching only one television unless we turn off wi-fi on our two phones. Was told my 7 year old modem was the most updated they have, and if I request another modem, I’ll get the same model. …
Worst Cable and Internet provider I have ever dealt with. If you can avoid them, do it at all cost. I mean it! Have been on the phone to them for 3.5 hours now and have been passed to 4 different departments. All to try to get a billing …
The worst experience ever by dealing any companies in 20 years! This company is like a poison ivy, stay away! I was lured by their salesman to buy a internet+phone+TV package for $80/month. The sales guy said that is all, no installation …
Over $700 for one months service that was advertised as $75 / month. They said they would rectify it and amended the bill to $664. For one months service. Oh, and it took over 3 months from the date I ordered the ‘service’ until the date it …
First off I would not have given any stars but you can not post a review with out one.
We had our internet and phone service put on vacation for the winter. We called …
This is for the entire Frontier Communications Company:
Due to my Dad passing away last spring, we recently switched the home phone service over to my Mom’s name. We just found out they charged a fee of $15.90 just …
Doesn’t even deserve 1 star!!!! This is the worst company on the face of the earth. Technician utilized 4 hours of my day during installation yet only spent 30 minutes physically working on my installation. As I wasn’t able to stick around …
Frontier communications is one of the worst Internet providers I have ever dealt with. I am paying every month for 7 MB of speed and getting 2.9 on a good day. This company is still signing up new customers in my area even though *THEY* …
It’s unfortunate that there aren’t negative stars for this company. They attempted to install internet service at my home in upstate New York, but it did not work. Not for a moment, so I cancelled the service right away. I called and …
Our landline went on the blink on October 24. first service call is scheduled for Nov 10. pathetic.
Horrible, they advertised a $400 Amazon Gift Card if you subscribe to their 3 bundle of services. I have been waiting for 4 months for the gift card. Every time I call them, so far 4 times, I am told that they are sending it. I am now on …
A continual problem in my area, extreme static on phone then no line available. This continually happens and happened in January, 2 days without a phone. Now happened again 3 weeks later. On 2/17 bad static on 2/19 no line. Called to report …
I had no problem with the actual service while I had it, however returning the equipment has been a disaster. I was unable to drop off the equipment to their office since they insisted I return it in their box. After not receiving the box …
Frontier has wasted so much of time due to their ineptitude it is shocking. A good 7 hours over a period of a month. 2 missed appointments and they still ignore my requests to waive the installation fee and this from their executive office. …
Will never recommend this company to anyone. Wi-fi don’t work at all. Must be connected with ethernet cable. No other tv’s or computer will work. Looking at other reviews and see that responses from frontier are all the same. They …
They are the worst. They lied to be about when Fiber optic internet was coming in order to get my business. Can you imagine expecting fiber and getting DSL?? Only they couldn’t install that either because no one bothered to ask whether have a phone line. We don’t.
While many customers have problems with Frontier, some might be true, my experience with their service has been pleasant. Customer services are professional and take care of your issues as quickly as possible. Last year when they bought …
By far the worst company I have ever done business with. They have a complete lack of concern for their customers. I highly recommend using any one at all or even going without phone, internet and tv. They are robbing people blind. They …
I’m writing this public review because we have contacted Frontier customer service more times than anyone should. Our latest fiasco with Frontier customer service, started when the power company in our area, replaced the power pole. In …
I became a subscriber of FRONTIER 2/26/2016, service installed 3/01/2016. I have NEVER EVER experience such AWFUL service since this Cable, Phone, and internet business became a MUST HAVE. …
I was with Verizon Fios for about 10 years. They had problems and issues but compared to Frontier they were great. We thought it was a joke when we got switched over to them on April Fool’s Day in 2016. Our rates kept going up even though …
The amount of time wasted trying to resolve issues with this company is mind boggling. AT&T ran everything fine for years and since Frontier has taken over it has been a mess. Of course month the bill creeps higher each month… a new fee …
Horrible company. Prices keep increasing while internet becomes increasingly unreliable. Then they tried to charge me a disconnect fee when I closed my account. If you have other choices for ISPs, do NOT select Frontier!
If I could give them negative 25 stars, I would. They have cancelled my mother’s service instead of transferring her account to a new address, they have skipped appointments twice in three days, they have not let us know they were not …
I have been w/o service since end of Dec. (2 weeks) and I have called almost everyday since Jan. 2 for resolution. A repair ticket was created on Jan. 4 for service call on Jan 8. Ticket closed on Jan. 6 b/c the Tech said the line checked …
Perhaps you should be hiring a Customer Service Professional. I have had the worst experience of any utility in my 60 years. I have had to contact Frontier each month for three months. I am promised a resolution and credits and it is …
This company is the biggest scam. I called to cancel my phone service only, but still wanted to keep my internet service. They told me there was a $10 fee to downgrade services so I agreed. They ended up canceling my entire account and when …
Just stay away from frontier. Everything people write in their reviews of the companies customer services is the truth. They miss appointments and then try to claim you never made them. They promise credits and adjustments that you will …
I called to cancel my service two days after my new billing cycle began. I am being forced to pay for another entire month because they have a policy that prevents them from prorating bills. What a way to do business! I can see by all the …
I had one excellent customer service rep. I wish I could remember her name. However, the 2 previous reps were horrendous. In baseball 1/3 is a pretty good average – not so much in business. Overall – Frontier is a little over priced …
Frontier is trying to scam me out of $119. I didn’t even have them for a full month before I cancelled. So, first they scammed me out of a $100 gift card. Then after the installation, the internet never worked right and after about 2-weeks, …
2 chats that were an hour plus long – why have a Chat option if they cannot do anything? 2 very long telephone calls. The first of which ended when the rep hung up the phone on me. The second call took over an hour and still no one could …
We have had Frontier for over 5 years and yes when it’s working the fiber is the best speed we ever had. it doesn’t go out 2 or 3 times a year like cable did, but it is THE WORST FOR CUSTOMER SERVICE! I run Linux and had a customer service …
Constant billing issues. Received an outrageous bill of $260 for Vantage Phone and Triple Play, neither of which I have ever had. My bill has been about $90 a month up to this point because of my loyalty discount, and because they were …
Communication does not know how to provide quality internet or TV service. They also can’t spell customer service. Stay away. If I could give zero stars I would.
Zero stars. The problem is in mismanagement and organization. I was a great customer for 5 years. I moved into my new home and then the employees didn’t set it up right for transfer. I had a no show set up appointment that I had scheduled …
Where do I begin with the horrible internet and customer service I have received. I have been told something different by every person I talk to. I have spent countless hours on hold and even more hours talking to the completely incompetent …
Waiting nearly 3 months for fiber optic Internet to be installed. They said it would be done in less than 2 weeks when I placed the order. I’ve now opened complaints with the CA Public Utilities Commission and the FCC. I would recommend doing the same if you’re having issues with Frontier.
the worst customer service ive ever experience with a company. I am a pretty easy going customer I hardly ever complain an I usually always give 10 surveys to reps even if I wasnt given the best service bc I know how hard the job is but …
I didn’t think it was possible to have worse internet connection than optimum but boy does frontier take the cake. My router is not even 15 feet away from my desk and tv and can barley hold a stable connection for 10 minutes. Can’t stream …
Frontier sent an installer to our home. Installer dropped off a modem then said, I need something I have to go get… And NEVER returned. After trying for weeks to get service installed, we realized going with Frontier was a BIG mistake. We …
Frontier are probably the worst company I have ever had to deal with. FOUR times we tried to order internet service with them and every time they lost the order and had to start again. …
Quite possibly the worst company still in business. I have spent over 15 hours since August 2, 2017, (It’s October 11, 2017) on the phone trying to correct issues with every aspect of the service. They promised service they couldn’t …
Unbelievable frustrations. 19 days into our complaint we are still being sent in circles as our Account Mgr is supposedly trying to get us help. They claim to have called but we don’t have a record. They keep trying to close the case when …
I ordered internet with my Dish TV I was told that Frontier was to provide internet service this was August 20th when Dish came by and hooked up my TV. I was scheduled for 9/2 to get internet. I was told I needed to dig and trench to my …
I am a new customer. Signed up June 22 for install on July 15. Agreed to $ 49.99 promotion. I got my first bill $ 59.99. Spoke to representative and then a manager. I was told the promotion ended on July 8th and since my install was on …
This is one of the nightmare internet providers I came across. I took subscription in May 2021 and within a span of 3 months they just disconnected my service without even notifying me. I don’t want to give even 1 start for this HORRIBLE …
Took two weeks to get my service right they came out twice . We lost the yes channel and Nesn. They charge you $15 sports tax. Both sports channels I lost and no money off your bill. Last time I had an appointment for service about two months ago no one showed up.
I ordered internet service from Frontier for my condo in Norwalk, CT. The first roadblock I hit was their website. When entering my address to find service from them, my address did not exist in their system. Fortunately, two phone calls to …
Over 16 months ago, our neighbors lost their Frontier service due to an issue with the buried line. Rather than repair the buried line, Frontier placed a temporary line on our property (we are not even Frontier customers) for 1000 feet …
We had a wind storm and we lost electricity and telephone service. The electricity was quickly restored, but not my phone service. I reported my problem and was issued an all day Trouble Ticket starting 8 am. I was told to be available all …
Currently on day 30 of outage. Most undependable company I’ve ever done business with. Ineptitude is their motto.
I had service installed 3 months now. Of that time I have had reliable service for about 2 weeks total. Yesterday I tried to call corporate office. The recording gave the presidents office hours. Saturday from 8 am until 2 pm. At 9 am it …
I recently had an issue with my internet service. Called Frontier, got a representative named Raul very quickly. He understood my problem and resolved it just as quickly. He was pleasant and even informed me my equipment was outdated and they would send me a proper modem right away. Very satisfied
I had fiber optics installed last Wednesday (3/30/2022) and lost internet service this morning (4/4). After trying to chase down the problem on the phone it was determined to be a fiber optics problem probably in the box attached to my …
I see a lot of negative reviews here but I had an exceptional experience. I wanted Frontier fiber optic internet when I first purchased my home last year but they were not wired for my area. As soon as they were, I gave them a call. They …
Absolutely joke of a company. Consistently less the 1mbs download and 0.0mbs upload. I can’t do anything with this internet and it’s $52 a month. About to lose a lot of customers. They have no plans to upgrade their infrastructure as I have been asking about for the last 10 years
I have been waiting Since 10/24 to get my fios up and working
Three canceled appointments and 11/8 is the next date
Been with frontier for a while now never owe them anything when I made a payment on my account by accident. I called customer service immediately and asked for a refund. I was told that I would get a refund in a week. No refund I called …
Internet randomly went out at 1:59am gave it over 12 hrs to resolve itself (maybe they were messing with the lines) at around 7pm called it in to resolve it. End result… no internet for about a week (earliest time for a tech to come in) and …
I recently received a mailer offering impressive “Gig” Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p …
I’ve also had a positive experience with Frontier. While I’m not fond of what ANY of the companies charge for cable & internet, as far as problems go, I’ve had the least with Frontier. Yes, the phone wait-times are long, but they do offer …
Frontier is the worst paid my monthly bill on time, called customer service because my internet never came back on the rep told me I have to wait 3 weeks for technician to come and check what is wrong. I will be changing services
Hey Nick Jeffery, I hope your stock portfolio is doing well in spite of providing the WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE to your customers. Your installers have been NO shows FIVE times at my home (yes you read …
One star is too high a rating for this band of incompetent techs. who are clueless.Been without phone service for 20 days and counting! Run as fast as you can from this company.
I have only had Frontier for less than 2 months, and I fully intend to switch ISPs as soon my account is credited for their most recent buffoonery. I can’t honestly think of a single thing they’ve done correctly in my time with them, and I …
I had an appointment for December 9. No one showed. Then was told they guaranteed they would be here on December 10. No one showed. They now moved my appointment until December 31. Called this morning and told them I wanted to file a …
We paid our bill, signed up with the acp program was informed by a supervisor everything was taken care of, then they shut it off for no reason, now telling us we have to pay a 95.00 bill to restore service when it was their mistake. They …
Frontier is an awful company. Here is why:
1. Outdated technology DSL is obsolete.
2. Forced to use Frontier’s outdated wifi. …
Frontier has sharp billing practices and doesn’t care about customer/future customer relations …
Frontier internet service was absolutely terrible for 3 years. Oversold the capability and never invested in the infrastructure to support the contracted speeds. Wasted customer time by manning tech support with well-mannered but …
I just got frontier, switched from another fiber optic company. A truck took down the fiber lines for me and some neighbors. All my neighbors got the internet in a matter 24hrs. My estimate with Frontier is a week and is being 2 days …