i3 Broadband provides high definition TV, phone, and internet services through a dedicated 100% fiber optic network in the greater Peoria, Champaign, … See more
Absolutely terrible customer service. They are very outdated and seems like nothing is communicated with one another.
Whoever the billing manager is should not be working in customer service.
I was a full channel customer and they raised my bill a few times so I couldn’t afford it anymore so I had to cancel service always paid my bill on time never late I call 30 days ahead of time to cancel service returned everything 2 days …
I just wanted to let you know that I appreciate the latest email you sent out regarding your policy about protecting my personal internet privacy, something the national carriers seem to have no interest in. In addition to being a locally …
Have been calling for 4 days, no one answers the phone. Have left detailed messages of my issues, still no return calls. On the weekend, answering service took messages and still no return call.
Going with i3 broadband service was not a good move.
In the time i have had full channel i have never had a time where my cable has ever worked right. Today a friend came over to look at it and within 15 min he had solved the problem. The techs need to be better educated on trouble shooting …
I’ve had Full Channel for over a year now and have always been extremely pleased with it. The service technician who installed it was very friendly, and all the people I have spoken to at the office are helpful and kind. I have cable and Internet through Full Channel and couldn’t be happier!
Switched over from Cox. Constantly disconnected throughout the day, speeds were poor. Called several times left messages was never contacted back. Was told I would get 3 mos free for signing up for autopay but was billed for the first …
New phone line installed on Friday May 08th – the Technician Wayne arrived during the scheduled time and did a great job getting the line right where I needed it; got the job done fast and effectively. Great work. Glad to be with i3 Broadband.
I was a customer for years and the moment Full Channel switched to I3 Broadband, their internet service was TERRIBLE. It constantly lags and crashes. It takes forever to stream shows/movies and buffs throughout, even with a twenty minute …
Cable, Internet, and phone all down since last night. Talked to a tech who said the problem was due to National Grid power outage. I asked about their own backup power for the phone service (critical). The tech immediately hung up. …
Absolutely one of the worst customer service experiences I’ve ever had. Every associate I spoke with was kind and friendly, but not the manager Janet. She was completely rude and acted as if she didn’t even want to be there at all to help …
Been a customer since 2017 called to see why my bill was raised $50 and what could be done to fix it. She said I was already at the best rate and nothing could be done. I said I had a cheaper offer from Cox she said she needed it in …
I3 Broadband is fabulous. Rarely a problem, but if there is it is fixed in a timely manner. Customer service reps are polite and well informed. Maureen who is the lovely face of I3 is such a pleasure to speak with when paying my bill.
Excellent service and tremendous tech support. I love these guys. I have had them since I moved to my apartment 5 years ago. My rate has never increased, the last thing they want is to cut you off so they really try hard to keep you online with lots of payment plans and extensions. A fantastic company.
I’ve been a customer for years, don’t bother using their service if you want to game during the day because you will get horrible lag spikes. It seems that they throttle the speeds during business hours or something because it never happens …
Service is ok but they turned off my internet in the middle of my work day because i had missed a payment. No phone call or notice that it was being turned off. When I called to resolve I asked if this ever happens again if I could receive …
Just started my I3 relationship today. Victoria and the receptionist lady were both very nice. There was no hard sell, and I was made to feel like a person rather than a number. 👍 …
Absolutely love i3. Affordable prices for their internet speeds. Had them for three years and I am so sad they do not serve where I am moving next! Every customer service interaction has been extremely pleasant as well.
Staff was friendly
Prices suck!
Horrible customer service
Great!
Pay bill
Small company super service
Gotta cool it with the ads in the mail
Very good
Robin is awesome!! Always so helpful!!!
Custermor service leaves alot to be desired.
It’s terrible it only takes them 6 hours to answer the phone
Quick service for issues. Reasonable rates
Would give negative stars if possible. Horrible customer service.
Great service
Hard to believe WiFi this horrible exists in 2021.
Thay put the wrong games on tv this is giants country why is buffalo on tv
When ever I have a problem with my cable or internet Kevin is always there to solve the problem for me….
Thank you everyone ….
Charlie
I always have a great service there. The staff is always friendly and helpful.
Good service. They accept cash during look-up. Thought it was cool.
Absolutely terrible customer service. They are very outdated and seems like nothing is communicated with one another.
Whoever the billing manager is should not be working in customer service.
Good provider, never had an issue
I was a full channel customer and they raised my bill a few times so I couldn’t afford it anymore so I had to cancel service always paid my bill on time never late I call 30 days ahead of time to cancel service returned everything 2 days …
Amazing service! Small business that has great service and fast speeds!
Small local business – reasonably priced, very responsive and they actually value their customers. Highly recommend!
I just wanted to let you know that I appreciate the latest email you sent out regarding your policy about protecting my personal internet privacy, something the national carriers seem to have no interest in. In addition to being a locally …
I prefer a small company over any of the big name cable companies. Much more personable, easy to get a hold of by phone or close by to drive to.
Have been calling for 4 days, no one answers the phone. Have left detailed messages of my issues, still no return calls. On the weekend, answering service took messages and still no return call.
Going with i3 broadband service was not a good move.
In the time i have had full channel i have never had a time where my cable has ever worked right. Today a friend came over to look at it and within 15 min he had solved the problem. The techs need to be better educated on trouble shooting …
I’ve had Full Channel for over a year now and have always been extremely pleased with it. The service technician who installed it was very friendly, and all the people I have spoken to at the office are helpful and kind. I have cable and Internet through Full Channel and couldn’t be happier!
We had problems with this service since 2001 they had given us channels with bad picture quality back in 2001 speaking as a old consumer 😠 …
Donna was clear and helpful even at the end of a work day. Excellent customer service, and installation scheduled within three days!
Switched over from Cox. Constantly disconnected throughout the day, speeds were poor. Called several times left messages was never contacted back. Was told I would get 3 mos free for signing up for autopay but was billed for the first …
New phone line installed on Friday May 08th – the Technician Wayne arrived during the scheduled time and did a great job getting the line right where I needed it; got the job done fast and effectively. Great work. Glad to be with i3 Broadband.
I was a customer for years and the moment Full Channel switched to I3 Broadband, their internet service was TERRIBLE. It constantly lags and crashes. It takes forever to stream shows/movies and buffs throughout, even with a twenty minute …
Great service both on the phone and in person!
Cable, Internet, and phone all down since last night. Talked to a tech who said the problem was due to National Grid power outage. I asked about their own backup power for the phone service (critical). The tech immediately hung up. …
Absolutely one of the worst customer service experiences I’ve ever had. Every associate I spoke with was kind and friendly, but not the manager Janet. She was completely rude and acted as if she didn’t even want to be there at all to help …
I have had zero problems with I3 great pricing destroying the local competitions. Also have had WAY LESS drop out since switching from cox. …
Been a customer since 2017 called to see why my bill was raised $50 and what could be done to fix it. She said I was already at the best rate and nothing could be done. I said I had a cheaper offer from Cox she said she needed it in …
I3 Broadband is fabulous. Rarely a problem, but if there is it is fixed in a timely manner. Customer service reps are polite and well informed. Maureen who is the lovely face of I3 is such a pleasure to speak with when paying my bill.
Excellent service and tremendous tech support. I love these guys. I have had them since I moved to my apartment 5 years ago. My rate has never increased, the last thing they want is to cut you off so they really try hard to keep you online with lots of payment plans and extensions. A fantastic company.
I switched my internet to i3 Broadband about four months ago and could not be happier with the uptime, service quality, speeds, and price. …
I’ve been a customer for years, don’t bother using their service if you want to game during the day because you will get horrible lag spikes. It seems that they throttle the speeds during business hours or something because it never happens …
Service is ok but they turned off my internet in the middle of my work day because i had missed a payment. No phone call or notice that it was being turned off. When I called to resolve I asked if this ever happens again if I could receive …
Just started my I3 relationship today. Victoria and the receptionist lady were both very nice. There was no hard sell, and I was made to feel like a person rather than a number. 👍 …
Absolutely love i3. Affordable prices for their internet speeds. Had them for three years and I am so sad they do not serve where I am moving next! Every customer service interaction has been extremely pleasant as well.