Horrible company! They only answer the phone after exactly 10 minutes of hold, six out of six calls this happened. They are also very unhelpful and secretive about pricing and billing information. AVOID!
This outfit set a bill to a collection agency without ever having sent me a bill. When I tried to reach Gainesville Radiology at several phone numbers, no one answered. I finally had to contact the collection agency to pay them. There was …
Also having a terrible time with their billing department. They charged me twice for the same procedure, then after I called to challenge the bill, they charged me for a procedure that never happened. Refused to call me back with an update – they say I have to call them back. Terrible customer service.
The worst place ever they got paid by my insurance. And still sent my bill to collection. You can’t ever get in touch cause they never answer the phone.Stay. Away!!!
Same experience as everyone posting here. No bill from Gainesville Radiology was ever sent to me. They turned it over to CSA. I only found out about this when I pulled my credit report and found the collection!
Like others, this place is a sham!! They didn’t even bother to send a bill to my now deceased Father in law!! But, lo’ and behold, my husband gets a letter from a collection agency – CSA – collection agency of Athens. Is this their billing …
we have been waiting on the phone with their billing group for an extended period–still no response. The billing company is unsatisfactory billing me for service that was paid over a month ago by the insurance company
They must have the worst accounting people in existence. They have no knowledge(of billing for hospital visits. We (patients) have no way of knowing who provides service while in hospital. Knowledgeable providers get insurance info from …
It’s rare that I write a review, but this place has the worst customer service I’ve ever heard. By that I mean the automated part. It’s the most convoluted format I’ve ever heard a company use. I would not use this place just based on the …
The Doctors are fine but I am with eveyone else with the billing issues. My bank paid them twice in February and I am still trying to get my refund and it is almost June. Get a new billing company!
No complaints about the radiology department; they are great. Beware of their incompetent billing service! Your final bill may look final, but it might be because they pulled some of the charges out and sent them to collections for no reason. If you have a lengthy bill check and double check to make sure no charges were omitted.
It is no use going to any place that partners with them. The billing services make it IMPOSSIBLE to pay a bill. I already paid my bill and somehow they came up with another $43 that they just called me about claiming this was their last …
The Billing and Insurance department is a nightmare. Note that the phone number they have placed on Google and on their website will lead you to the same overseas company.
Stay the hell away from this place. I got sent to collections for a $27 bill from 5 years ago. Of course I would have paid if I had known about it but they didn’t even try
Received an obnoxious robo call on a bill which said they had been trying to get in touch with me and if I did not pay immediately I would be turned over to a collection agency. Only problem was that they had not even sent me a bill. When the bill came it did not show me past due. This was a total screw up.
What a mess, coded my doctor visit incorrectly in Feb 2014…I called their billing company and advised them the diagnostic code was incorrect based on the info I got from my doc. In July, I asked them to resubmit to insurance with …
The services & doctors are excellent. Their billing company is unsatisfactory. When calling the billing office number in Indianapolis, you can only get an automated response from the billing number…It is impossible to speak with a human …
No one answers at their billing company. On hold for 20 minutes. Gave up. No one answers at their office, held for 5 minutes and then got recording saying no one was answering that number. Doctors, you need a new billing company. Hospital, you need to review these people and their service
What a scam. I was charged a lot of money to get a mammogram and then they sneak in a 3D view without telling you. Gainesville Radiology then charges you to read the mammogram and they sneak in an additional fee for reading that too. …
We got an automated threatening phone call at 9:30 PM at night because there was an outstanding charge of $7.90 for services rendered to my wife that were not covered by our insurance. The statement was sent after we left home to travel for …
If there was a “zero star” rating, I would give it! My date of service was November 14th. I had not received the bill when my mom passed away, in another state on December 4th. By Christmas, we also had a threatening phone message to pay …
I wish I could give 0 stars. This office is a joke. I have TWO collections agencies after me, both for the same amount of money, when I ALREADY PAID MY RADIOLOGY BILL. This is FRAUD. Not only is it ruining my credit, but it’s IMPOSSIBLE to get anyone to help. Avoid this place at all costs.
Service was satisfactory but billing is terrible – insurance paid but they could not find check, even after being told the date it was issued and the check number and the date they cashed it. They then sent the bill to a collection agency. …
My date of service was 2/1/17. I got a bill in March called my insurance company and was told I was completely covered. Went to their website and they had the wrong state e.g. Colorado instead of Georgia. I corrected it that day – and …
Got a phone call from the billing dept. about an overdue bill. Called the rude and obnoxious billing phone number. The “professional” on the phone basically said that our insurance company denied the claim and we needed to pay up. So upon …
I would prefer to give this 0 stars. I just got a collection notice but I never got a bill before this. This is absolutely unacceptable. My credit will be marred for something that is not my fault. If I had gotten a bill I would have paid it. I would never have been delinquent. UNACCEPTABLE!
I had 2 x-rays done by them in January. They filed against the insurance but never sent me a bill for the remainder. Yesterday I got in the mail a notice from a collection agency to pay the bill in 30 days or else. I have a strange habit …
I was involved an Auto accident upon visiting I made sure information was verified with Attorney . I have not received any Bill’s just received a letter that account is getting ready to be passed to collection. What about billing working with Attorney to get bill paid
🤔🤔🤔 …
Got a call from a collections company that I had not paid a bill but I never received a bill. It went to collections for $20, I do not even know what the bill is for since I have not seen it. I believe it is connected to an urgent care …
Same experience as others. Have been attempting to get this resolved for months. Can’t associate what they are billing me for with any medical visit. Have reached out multiple times with no return call and have even attempted just to pay it online to move on with no success.
Same experience as others- I paid a bill in July via online bill pay and in October I received a collections notice for an unpaid bill. Called my bank and the check was deposited by the Gainesville Radiology Group back in July, however, no …
They turned my wife over to collections claiming she had not paid her bill so she paid the collections agency. We later learned our insurance had actually paid her bill so they got paid twice. Now they won’t refund us for one of those payments!
If there was a way to give them a negative 10, I would. I receive bills from them I called the 800 number trying to find out what it’s in relationship to. You stay on hold forever no one ever calls you back. I finally found a local number …
Only giving one star because it wouldn’t let me post with no stars. WORST BILLING SERVICE!! I had to call my Insurance company and conference with them 3 times to get charges straightened out. Some bills I never received. WILL NEVER USE THIS PLACE AGAIN!!!
I had a service with this group and whomever is in charge of billing insurance and putting in correct codes has made a huge mistake and did not file with my insurance and I contacted the office manager and left several messages to have this …
Billing nightmare. Calls are dispatched out. Fax numbers will not work. Ended up mailing docs. Thankfully, it was the mailing address in GA, not PA or international. I love NEGHS but not a fan of this billing procedure.
Received a bill from a collection agency for an amount for which I have never received a bill. So I spent an hour of my life investigating why this happened. Based on the reviews here with so many similar experiences, I was prepared to …
Just like others. Was turned over to collections without any notification of bill. I spoke with Christy and she verified they sent bills to wrong address, even tho she had my correct mailing address. Collection agency told me same thing. As …
Absolutely the worst place ever imaginable. I was in a fatality car accident at the age of 18. I received a bill from this facility in the amount of 647.32$ which was paid IMMEDIATELY . Now I’m 22 in the process of buying a house and I have …
Collections!!! Collections!!! Collections!!!
They have sent me to collections and i have been on the phone with them many times and also with the VA talking to them to give them authorizations to pay. …
I get to join the list of customers that received a collections notice on my credit report. I have never gotten care here, to which the Hospital has agreed to, but I have been passed into collections anyway. …
I got a letter from collections. They sent me to collections, I’ve never even been here. I’m not even from Georgia. What in the world are you guys doing if this is how you do business? You want to mess up my credit due to a $45 bill that I …
I’ve never had such trouble paying a bill! The 1-855 number doesn’t work, no local contact number that anyone will answer, google says the online bill address doesn’t exist. How do these folks expect to get paid. All this effort on a $16 bill.
These guys are complete crooks. And I do not say that lightly. How they can still be in business with this many issues is beyond me. No bill sent, it went straight to collection. I strongly suspect that GRG also owns the collection …
Was another one sent straight to collections. I have a credit score of over 800. I called the company directly to ask why they did this. They told me, “Sorry, nothing they can do unless I pay the bill in full right then.” Since I can …
0 starts if I could. They sent a bill to collections that I SWEAR I PAID! I guess the online portal didn’t go through and I got a collection bill. They did not do their due diligence and follow up with me. I am so sorry to all the people …
Absolutely awful. My bill was paid and I was sent to collections and have been trying to get $200+ back for MONTHS. I talked to the billing department twice and they told me they would call me back and guess what? I never heard back. I …
(Translated by Google) It is a fraud very careful.
(Original)
Es un fraude mucho cuidado.
Horrible billing department.
Poor billing practices.
Terrible phone system but once you get a human on the phone they are easy to work with.
Horrible company! They only answer the phone after exactly 10 minutes of hold, six out of six calls this happened. They are also very unhelpful and secretive about pricing and billing information. AVOID!
Can’t even get a simple bill correct!
Terrible customer service, turned me over to collections after I paid and called 3 times to resolve after making payment
Billed my insurance twice for same date of service same service yet for completely different amounts
This outfit set a bill to a collection agency without ever having sent me a bill. When I tried to reach Gainesville Radiology at several phone numbers, no one answered. I finally had to contact the collection agency to pay them. There was …
Also having a terrible time with their billing department. They charged me twice for the same procedure, then after I called to challenge the bill, they charged me for a procedure that never happened. Refused to call me back with an update – they say I have to call them back. Terrible customer service.
The worst place ever they got paid by my insurance. And still sent my bill to collection. You can’t ever get in touch cause they never answer the phone.Stay. Away!!!
Same experience as everyone posting here. No bill from Gainesville Radiology was ever sent to me. They turned it over to CSA. I only found out about this when I pulled my credit report and found the collection!
Like others, this place is a sham!! They didn’t even bother to send a bill to my now deceased Father in law!! But, lo’ and behold, my husband gets a letter from a collection agency – CSA – collection agency of Athens. Is this their billing …
So far I have two collection agencies billing me for services that have been paid for by insurance. This is ridiculous. Isn’t this fraud???
we have been waiting on the phone with their billing group for an extended period–still no response. The billing company is unsatisfactory billing me for service that was paid over a month ago by the insurance company
They must have the worst accounting people in existence. They have no knowledge(of billing for hospital visits. We (patients) have no way of knowing who provides service while in hospital. Knowledgeable providers get insurance info from …
It’s rare that I write a review, but this place has the worst customer service I’ve ever heard. By that I mean the automated part. It’s the most convoluted format I’ve ever heard a company use. I would not use this place just based on the …
The Doctors are fine but I am with eveyone else with the billing issues. My bank paid them twice in February and I am still trying to get my refund and it is almost June. Get a new billing company!
No complaints about the radiology department; they are great. Beware of their incompetent billing service! Your final bill may look final, but it might be because they pulled some of the charges out and sent them to collections for no reason. If you have a lengthy bill check and double check to make sure no charges were omitted.
It is no use going to any place that partners with them. The billing services make it IMPOSSIBLE to pay a bill. I already paid my bill and somehow they came up with another $43 that they just called me about claiming this was their last …
The Billing and Insurance department is a nightmare. Note that the phone number they have placed on Google and on their website will lead you to the same overseas company.
Make sure if you move- they have your correct address. The last thing you want to do is have to deal with CSA!!!!! …
Stay the hell away from this place. I got sent to collections for a $27 bill from 5 years ago. Of course I would have paid if I had known about it but they didn’t even try
Same experience as others, paid bill in February, got a collections letter today for outstanding debt that has already been paid.
Received an obnoxious robo call on a bill which said they had been trying to get in touch with me and if I did not pay immediately I would be turned over to a collection agency. Only problem was that they had not even sent me a bill. When the bill came it did not show me past due. This was a total screw up.
What a mess, coded my doctor visit incorrectly in Feb 2014…I called their billing company and advised them the diagnostic code was incorrect based on the info I got from my doc. In July, I asked them to resubmit to insurance with …
The services & doctors are excellent. Their billing company is unsatisfactory. When calling the billing office number in Indianapolis, you can only get an automated response from the billing number…It is impossible to speak with a human …
No one answers at their billing company. On hold for 20 minutes. Gave up. No one answers at their office, held for 5 minutes and then got recording saying no one was answering that number. Doctors, you need a new billing company. Hospital, you need to review these people and their service
What a scam. I was charged a lot of money to get a mammogram and then they sneak in a 3D view without telling you. Gainesville Radiology then charges you to read the mammogram and they sneak in an additional fee for reading that too. …
We got an automated threatening phone call at 9:30 PM at night because there was an outstanding charge of $7.90 for services rendered to my wife that were not covered by our insurance. The statement was sent after we left home to travel for …
If there was a “zero star” rating, I would give it! My date of service was November 14th. I had not received the bill when my mom passed away, in another state on December 4th. By Christmas, we also had a threatening phone message to pay …
I wish I could give 0 stars. This office is a joke. I have TWO collections agencies after me, both for the same amount of money, when I ALREADY PAID MY RADIOLOGY BILL. This is FRAUD. Not only is it ruining my credit, but it’s IMPOSSIBLE to get anyone to help. Avoid this place at all costs.
Service was satisfactory but billing is terrible – insurance paid but they could not find check, even after being told the date it was issued and the check number and the date they cashed it. They then sent the bill to a collection agency. …
My date of service was 2/1/17. I got a bill in March called my insurance company and was told I was completely covered. Went to their website and they had the wrong state e.g. Colorado instead of Georgia. I corrected it that day – and …
Got a phone call from the billing dept. about an overdue bill. Called the rude and obnoxious billing phone number. The “professional” on the phone basically said that our insurance company denied the claim and we needed to pay up. So upon …
I would prefer to give this 0 stars. I just got a collection notice but I never got a bill before this. This is absolutely unacceptable. My credit will be marred for something that is not my fault. If I had gotten a bill I would have paid it. I would never have been delinquent. UNACCEPTABLE!
I had 2 x-rays done by them in January. They filed against the insurance but never sent me a bill for the remainder. Yesterday I got in the mail a notice from a collection agency to pay the bill in 30 days or else. I have a strange habit …
I was involved an Auto accident upon visiting I made sure information was verified with Attorney . I have not received any Bill’s just received a letter that account is getting ready to be passed to collection. What about billing working with Attorney to get bill paid
🤔🤔🤔 …
Got a call from a collections company that I had not paid a bill but I never received a bill. It went to collections for $20, I do not even know what the bill is for since I have not seen it. I believe it is connected to an urgent care …
Same experience as others. Have been attempting to get this resolved for months. Can’t associate what they are billing me for with any medical visit. Have reached out multiple times with no return call and have even attempted just to pay it online to move on with no success.
Same experience as others- I paid a bill in July via online bill pay and in October I received a collections notice for an unpaid bill. Called my bank and the check was deposited by the Gainesville Radiology Group back in July, however, no …
They turned my wife over to collections claiming she had not paid her bill so she paid the collections agency. We later learned our insurance had actually paid her bill so they got paid twice. Now they won’t refund us for one of those payments!
If there was a way to give them a negative 10, I would. I receive bills from them I called the 800 number trying to find out what it’s in relationship to. You stay on hold forever no one ever calls you back. I finally found a local number …
Only giving one star because it wouldn’t let me post with no stars. WORST BILLING SERVICE!! I had to call my Insurance company and conference with them 3 times to get charges straightened out. Some bills I never received. WILL NEVER USE THIS PLACE AGAIN!!!
Sends payments to collection agency with minimal prior contact. Extremely dissatisfied with how they handled a small payment
I had a service with this group and whomever is in charge of billing insurance and putting in correct codes has made a huge mistake and did not file with my insurance and I contacted the office manager and left several messages to have this …
Billing nightmare. Calls are dispatched out. Fax numbers will not work. Ended up mailing docs. Thankfully, it was the mailing address in GA, not PA or international. I love NEGHS but not a fan of this billing procedure.
Received a bill from a collection agency for an amount for which I have never received a bill. So I spent an hour of my life investigating why this happened. Based on the reviews here with so many similar experiences, I was prepared to …
Just like others. Was turned over to collections without any notification of bill. I spoke with Christy and she verified they sent bills to wrong address, even tho she had my correct mailing address. Collection agency told me same thing. As …
Absolutely the worst place ever imaginable. I was in a fatality car accident at the age of 18. I received a bill from this facility in the amount of 647.32$ which was paid IMMEDIATELY . Now I’m 22 in the process of buying a house and I have …
Collections!!! Collections!!! Collections!!!
They have sent me to collections and i have been on the phone with them many times and also with the VA talking to them to give them authorizations to pay. …
I get to join the list of customers that received a collections notice on my credit report. I have never gotten care here, to which the Hospital has agreed to, but I have been passed into collections anyway. …
They sent me to collections for a balance of $37. I would have appreciated a phone call to myself or my husband prior to doing that.
I got a letter from collections. They sent me to collections, I’ve never even been here. I’m not even from Georgia. What in the world are you guys doing if this is how you do business? You want to mess up my credit due to a $45 bill that I …
I’ve never had such trouble paying a bill! The 1-855 number doesn’t work, no local contact number that anyone will answer, google says the online bill address doesn’t exist. How do these folks expect to get paid. All this effort on a $16 bill.
These guys are complete crooks. And I do not say that lightly. How they can still be in business with this many issues is beyond me. No bill sent, it went straight to collection. I strongly suspect that GRG also owns the collection …
Was another one sent straight to collections. I have a credit score of over 800. I called the company directly to ask why they did this. They told me, “Sorry, nothing they can do unless I pay the bill in full right then.” Since I can …
0 starts if I could. They sent a bill to collections that I SWEAR I PAID! I guess the online portal didn’t go through and I got a collection bill. They did not do their due diligence and follow up with me. I am so sorry to all the people …
Absolutely awful. My bill was paid and I was sent to collections and have been trying to get $200+ back for MONTHS. I talked to the billing department twice and they told me they would call me back and guess what? I never heard back. I …