GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.
| Friday | 8AM to 8PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
3333 Lee Pkwy Ste 1200, Dallas, TX 75219
This is a nightmare, the insurance is high as hell for liability and they keep sending me letters saying my insurance would be canceled due to non payment but they definitely take their payment automatically from my account. Ive been …
Lomg wait times over the phone for customer service but overall they are a hood company. Helpful and thoughtful, if something doesn’t work for you, let them know they will work with you.
This is the cheapest auto insuramce i have ever had, they always do a great job of getting me the best quote to meet my needs. Johnny is great and helped me get a mew policy started after i moved to a different state.
This morning I purchased auto insurance from Gainsco insurance company through Johnny Garcia. He was very thoughtful and friendly and made the whole experience of switching auto insurance companies relatively painless and even pleasant. I …
Customer service is terrible. Was on hold for 33 mins and never got anyone on the phone! Last month Gainsco sent a threatening letter in the mail regarding kicking me off their plan for not paying my premium. I’m signed up for direct …
I am so much satified with Gainsco Auto Insurance Services and would like to express my sincerest gratitude to the one who served me today over the phone. Thank you, thank you, thank you so much Irma Gallegos. I hope you will inspire more …
I would like to commend this company and team member,Mr. Johnny Garcia. The amount of time spent on my tasks were effectively efficient and clearly stated. I will enjoy recommending this Company and Mr. Garcia to the rest of my Wildland firefighters family. Be safe and Blessings unbound.!
They are very helpful and worked with me to have affordable auto insurance
We have been looking all over for the right auto insurance as this is a time of need for us so it’s very hard to pay $200+ for insurance , well I came across GAINSCO website and did a quote which I was beyond shocked because the difference …
My car had been hit on July 8th 2021it took a month for us to even get intouch with anyone, I still do not have my car to this day because it took another month for the dealership to get intouch with someone after they wantedto put …
My experience with purchasing auto insurance with Gainsco was great. The rep dealt with was Johnny Garcia who was efficient and very helpful with getting me started and explained everything in detail. He was super patient while I gathered …
I truly enjoyed my experience with GAINSCO and my Agent Johnny Garcia! When I called I was hesitant and tired after calling and speaking with a few other insurance companies already. I was just about to hang up when Johnny came on the line. …
Would not recommend. I waited on hold this morning for someone to even answer the phone for 25 minutes then I’m told there is nothing they can do to help although I have towing services. This POS took my keys, debit cards, license and …
Being my first experience with GAINSCO Auto Insurance, my experience was outstanding. The reps are extremely courteous and friendly. My agent Mr. Johnny Garcia, was very willing to help. He assisted me in every step to get me the policy that I wanted and a great price as well.
Exceptional customer service that day most happy to have you protect us
I was in the market for coverage, as mine expires on the 14th of this month. Johnny was able to provide me a seamless experience. I am now a customer of GAINSCO auto. Thank you for your service!! I would recommend this company over any on …
The customer service is great! Vanessa West helped me get everything going and was so sweet and took her time with me. She also reminded me of things I couldn’t think of at the moment and emails were sent seconds later with simple directions she gave. Shes great, glad you guys have her on board for the company!!
Amazing customer service. I was helped by a nice gentleman named David Castilleja and he was very informative regarding getting insured for the first time. He explained every detail and even helped find a policy that was perfect for me and …
Was rear ended by an owner who was insured by GAINSCO on August 2nd. Claim filed on August 9th, pictures submitted to adjuster on August 10th. Reached out a week later calling multiple times and leaving voicemails to my adjuster, Daniel …
Johnny Garcia was very helpful on getting me insurance that I could afford! Thank you Johnny!
Can only comment on the customer service which has been horrendous for the past month. Filed a claim against one of their policy holders on June 23rd. Claim is still “open” even though I have not had any contact with the agent on the case …
They don’t tell you if u move out of state it’s going to add money to ur primary
I am having such a difficult time with this company! I canceled my policy after a payment and they agreed to put back to my account in 2-5 days and they haven’t done it.. but they managed to take another $117 out easily! Been on hold to …
I called and expected a through-the-food quote on car insurance but I was pleasantly surprised! Johnny was very professional and incredibly nice and gave me a good quote for insurance on my car. He did a wonderful job and I definitely recommend getting your insurance through Johnny Garcia at GAINSCO!
I had Gainsco insurance for two months, full coverage with a $500 deductible… I was in a car accident on August 6,2021. They sad I did not sign a document, which is there responsibility. When there the leasing agent!! And now they won’t cover me or give me my money back… Don’t get insurance here. They are a fraud…
Johnny Garcia and Gainsco Auto Insurance were great to work with, professional, personable and easy to understand. Johnny Garcia worked with me on my quote and my price range without pressuring me into any extra options I didn’t need. …
Unhelpful, rude, beyond unprofessional, do not pay claims, they will scam you at every corner.
This is not a company it’s a scam, they are nothing but a con artist
I have been waiting for 5 business days for a return call. I was referred to Ms Fernandez and left a voicemail with claim number for a client of theirs and my phone number. No return call. The next time I called got voicemail that stated if …
This insurance place is a joke! Their drive hit me and totaled my car. It took me 3 months to even get them on the phone once they got the accident report proving their driver at fault. Then tried to get me to sign the title of my car over …
They must treat their employees well at Gainsco because every interaction I’ve ever had with them has been a pleasant one. People are not normally happy about paying bills, but I handed over my money with a smile when Gerson Vasquez …
One of their insureds hit me, at first they were good and very detailed but as of now I can not reach anyone. I have called and emailed for two days as ,y car is supposed to go in the shop on Monday at 9 am and they were supposed to send me …
Mr. Johnny was amazing and very patient with me throughout the entire process. I’d recommend him and his company to ANYONE looking for car insurance.
Tiffany was awesome and that says alot because i am very blunt and to the point. She gave me all the info i needed and i did the same in return. She was very pleasant and uplifting as well as informative . the process was very quick and simple. I would recommend this company if you are looking for the all in one.
They took me when nobody else would for half the price of the other couple quotes I was able to get. They were proactive and trustworthy about rate changes and fees. When it was time for me to move on the process was quick, easy, and …
I was simply amazed. At the quote!! Everyone else was so much higher!! I even asked him to double check everything, twice.. When I needed help on documents and didn’t understand what to do, I called and Mr. TREY was very kind and. Patient …
I had a car wreck around the first week in January,my agent was hard to communicate with I called,left messages through the claims system and emailed. I even contacted his supervisor which she still hasn’t contacted me back. When the first …
Been over two months since my car was rear ended and I’ve spoken to over five people and according to the following non-action, I’m not worth the time to return calls nor is my attorney good enough to return calls to despite the twenty plus …
Didn’t like the Auto pay not going through. Changed my policy for the better..
From day one, I have tried to set up an online account, but when I enter my policy number it says it’s invalid.We had an issue with our bank and the payment to gainsco that was supposed to come out on Nov 18th wasn’t paid. When the issue …
I have been trying to reach my claims specialist for over 2 weeks now. No response. Her voicemail says she will call you within 24 hours. Clearly not true. Her voicemail also states her boss’s extension, which doesn’t work. …
Yes it’s the more affordable insurance but they go and take out your payment whenever they randomly feel like if. Just got charged twice in 3 days (one for this month and once for last month) which left me almost 200 negative in my account . After they told us auto pay was turned off
I had a wreck that was not my fault on June 30th. Went to the ER due to my neck and Shoulder aching. I went to the chiropractor where they stated that they called and the chiropractor stated that I was never treated. I have receipts and …
I have been a member of the Gainsco family, as a automotive policyholder, for over a year now. I recently contacted the company to transfer my existing auto coverage to another state. I wanted to take the time to congratulate and applaud …
Johnny Garcia from GainsCo Auto was the one who called me about my auto quote. It was a quick response time and he was exceptionally friendly on the phone. He powered through the quote and didn’t make me feel like he was pushing for me to …
Best price and customer service 100
I searched for over a month and this by far best deal and customer service
Ive been a customer for over a year now. I was in a 1 car accident. My agent Claudia Mendina doesn’t care nor calls and keeps up with her JOB or customers. When I called her about my car which has been sitting in the shop taken apart …
This is one of the best insurance companies that I have ever had. They are extremely helpful and always courteous, plus you can hear them smiling while talking with you. I definitely have and will continue to recommend them to my friends and family.
Mr.Garcia was a great help to me. Thank you very much.
I had a great experience getting a quote and ultimately securing insurance for my new to me car. Johnny Garcia was very professional and had a quote within minutes. He made sure to explain everything in detail and provided his personal …
Johnny Garcia was the agent that I worked with and he was very helpful and professional. The quote I was given was really great, its affordable and included everything I needed in coverage for my car. I will definitely be referring my family and friends to them.
I do NOT recommend this insurance at all!!! This is not my insurance, this is the insurance from the lady that damaged my suv. I have had nothing but headaches since day one. They fixed my car but that’s because I was all on them none stop, …
Johnny Garcia was a great rep! He had wonderful customer service, explained everything in great detail, with a great conversation and fun experience. Would recommend him and this insurance to anyone! Anytime I have questions, I’m calling directly to Johnny Garcia! Thank you
I have been dealing with an employee, Noel Rodrigues, for months trying to close out a claim from where I was hit, at no fault of my own, by a Gainsco client. Noel refuses to call me or email me back despite called and sending multiple …
Trash insurance company they use the same excuse for every claim “the driver isn’t the policy holder”. Gets them out of paying for damages every time… This insurance company is a scam. Hope you’re never hit by someone who has this garbage …
JOHNNY WAS A GREAT HELP. FAST ÀND COURTEOUS. AND LOWERED MY INSURANCE RATES.
I have been with the company for over a year now and I have got in my first accident with this company and they are not resourceful! I’m very disappointed and dissatisfied! My rental have ran out and no one is answering my adjuster Jennifer …
Johnny Garcia had excellent customer service while answering all my questions about Gainsco auto insurance. He even went out of his way and spoke to my father about any questions he had and spoke to him in Spanish. Johnny was very patient and helpful. I would absolutely recommend him for all your auto insurance needs!!
Excellent!!!
I had the beautiful pleasure of meeting a Mr.Johnny Garcia.
He was very very kind and professional. …
On the 26 of April, I paid my policy online. A couple days later, I notice an alert from my bank. Somehow more money was taken out than my normal payment. I had to go to my local bank and have them to stop the payment. While there, money …
My representative Johnny Garcia was the best I could ask for. I really felt like my time was important to them and I didn’t feel like “talking to a robot”. They were so kind and helpful in finding me insurance that I could actually afford in this day and age.
Great company terrific reps…
shout out to Mr. Johnny Garcia
Johnny Garcia at GAINSCO did a great job providing me with the information concerning my insurance needs. He was friendly and knowledgeable. Buying insurance has never been easier. Pricing was the best I found anywhere. It was a great experience all around.
Got a really great rate for hubby and self for two cars $136 to start $91/mon. Not bad. Went thru Royal Insurance. Need a better rate? Give Royal Insurance a call.
I’ve called 10 times now and waited for hours and not once was any call picked up. Do better.
JHONNY GARCIA helped me find the lowest rate possible. I’m so grateful for his help and attention he gave me. I can’t thank you enough
Hands down best insurance company, I’ve ever had to deal with the claims department is awesome! Dorea Is amazing, very professional and attentive. He kept me updated daily and worked hard to get all statement completed fast. My claim was …
Great monthly rates but horrible trying anything on their website and forget about calling
Yvette was extremely articulate and we were able to handle my needs in mere minutes even though there were several steps involved. She made it easy for me, even though I’m not great with electronic forms so her reassurance helped me …
The representative Shirley Bell was awesome, patient, and had great customer service skills. She was also very kind and courteous and knowledgeable of her job. I ended up with a quote better than my current insurance and I made the switch!
When needing an insurance policy immediately for the purchase of my new vehicle, the representative I was connected with didn’t miss a beat while trying to find me affordable coverage. I was set up with a policy in less than an hour. I highly recommend using this company for your insurance needs.
I was extremely pleased with service. Johnny was very pleasant to talk to NOT pushy like other insurance companies I spoke to and a great saving to me. Being on retired and on a fixed income to save so much was great!!! Ask for Johnny he will work you a great deal!!!
Thanks Dennis
Johnny Garcia was very helpful and professional and truly helped us after having really bad service with another car insurance company. I was helped by Johnny months ago after needing insurance ASAP. My fiancé was also helped by Johnny …
I had received a spam or scam text saying my auto insurance was canceled.
This was to get me to interact with the people/person that sent the text.
But I took my policy called Gainsco to verify that my payment is withdrawn every …
I had Insurance with them for no more than one day. They charged me almost 191.79
I had a professional insurance agent after my previous agent set me up with this …
Johnny Garcia at Gainsco Auto Insurance was by far the BEST auto insurance agent I’ve ever dealt with. He was EXTREMELY friendly, professional, knowledgeable, and understanding of my needs. We spoke the other day, and today I purchased my policy… Johnny Garcia NEEDS THE ULTIMATE RAISE AND TO BE EMPLOYEE OF THE YEAR!!!
I am new with the Gainsco but so far I am happy with the service they provide. I received a call back from someone that works for them just to check to make sure I had no problems with their customer service when I bought my policy from them. An amazing insurance company!
Johnny Garcia was very helpful in the process of getting new car insurance. He was very informative and upfront on pricing and listened well to what I needed. I just started my policy but so far I rate five stars on my experience with Gainsco and Johnny Garcia
I have left messages and texts and emails regarding my claim and coverage for the rental car and I get the run around. No one calls me back. No one answers my emails. Why would anyone then trust this company for their auto insurance?
Johnny Garcia agent with Gainsco Auto Insurance was very professional, guided me through the process and gave me a fair rate on my insurance policy. Thanks Johnny I’ll be sending some people your way for insurance!
Johnny Garcia was amazing and helped me! He was very nice and very helpful. Gave me his personal number in case I had any issues and responded to my emails very quickly. Thank you for your help
Johnny Garcia was very helpful with auto information and walking me through and insuring I had the best coverage for my budget.
I highly recommend them for your insurance needs.
To who every is looking for a Quality Insurance Agent. I had a Great Experience with Mr. Johnny Garcia. GAINSCO along with Johnny reduce my monthly payment by 50%. I was insuranced through Progressive. I pay $48 and change now and was …
Everything was going good until I put my car in the shop and my adjuster Noel Rodriguez became non responsive to my calls, emails and voicemails about them giving the rest of the payment to the shop so they can fix my vehicle in a timely manner! It’s been 2 days now. I cannot get through to anyone.
A Bottom of the Barrel Insurance Company. I thank the Lord that I didn’t have to do any claims with Gainsco. The policy language is ambiguous. I hope all of the policy holders understand that everything is out of pocket up front first and …
Fast, convenient, and super nice people, good rates. Super good company.
I started with Gainsco 2 years ago and my first 6 months were fine but every 6 months after that rates kept increasing till my policy ended up $30 more a month and they couldn’t explain why just that my area rates were going up. My clean …
My agent Johnny Garcia was amazing! He was so nice and professional. I’m very happy with the service he provided and would recommend him and Gainsco Auto Insurance to anyone!
Great service! Johnny Garcia helped me through the entire process and was so friendly!
This is the worst auto insurance company you can have. They are thieves always want to extract payment from customers. They Have been charging me $10 fees every month for the past 2months even while I have auto pay set up with same card …
File a claim after one of their insurers hit my vehicle. The amount to fix the car is not even a large amount of money so i decide no to use my insurance so i can avoid to pay my deductible it was not my fault after all.Weeks go by after …
Today I’ve been on hold for 2.5 hours because the automated system and website is unable to find my policy. This is a huge inconvenience to me seeing I am a business man and don’t have the luxury to wait around like this. …
Very helpful adjuster. Understanding and patient customer service personnel.
Mr. Johnny was very patient with me. I didn’t feel rushed to make a decision. He answered my questions and explained matters until I felt comfortable. I would gladly recommend Mr. Johnny.
I just called to get full coverage insurance and this agent (young) told me that I had a salvage title and he couldn’t give me insurance. I asked to speak to a manager and he hung up on me . He was in a rush to get me off the phone. So I guess that’s that ..
Choose Johnny he’s super fast and the insurance is very affordable!!
Had a wonderful experience while working with Mr. Johnny Garcia. He was extremely pleasant and helpful. I was already a little frustrated thanks to my previous insurance company when I called to set up my new policy but I had forgotten all …
Looked for insurance was brought to Gainsco connected with Johnny Garcia received great service much appreciated
considering you are an auto Insurance company your employees drive very aggressively run red lights and cut people off. here is a photo of one.
I was pleasantly surprised with the outstanding courtesy an professionalism thanks you so very much Anthony Vega
My husband tried to pay and has gotten the runaround all day. Can’t pay online and can’t pay over the phone. Everything is broken.Jose, Sylvia and a few other. Take pics of this take pics of that. Already sent pics. Get it together people! So done!!
Jonny garcia was really helpful! Quick and easy process.
Mayra Arreola was extremely helpful. She helped me more than anyone else has.
I didn’t even mean to run into them but I am beyond happy to do business with them. SR-22 for non driver is 50/month for no incidents in the last 3 years (but a trashy driving record). Other places were charging me 100-200+. Johnny was very informative and kind, and handled things very quickly. I am insured!! Wow!!
I am on an autopay every 1st of the month. Everything was smooth til June 2021, they didnt autopay and sent a letter to dmv saying I hadnt paid and I got a letter from Dmv saying my license had suspended due to lack of car insurance. Its …
Mr.Johnny definitely showed me SUPERIOR customer service. I initially got quoted by him 3weeks before I chose to start the coverage & he STILL offered me the best rate.
Johnny Garcia at Gainsco Auto insurance was a pleasure to work with! This insurance company was less than what I was paying for the same coverage by more than half. Johnny was attentive to my questions and concerns and responsive. He was …
Very sorry customer service i had a wreck had full coverage they said they had me covered until they found out i had lots of medical bills and then they just starting coming up with stuff you never heard of very sorry services.
Great Company! Everytime I call needing help they never fail to meet my expectations!
Absolutely the worst experience. Makes it even worse their insured driver is the one at fault. I took 30 + days just to get an estimate for my repairs. Once I selected the repair shop the agent named, Dana Endicott, tried to tell me it was …
No local office and there web site is not user friendly and don’t dither calling them. You will spend a long time on hold .
Checked earlier in the week with them to make sure that my appointment for Friday was good. The agent Adrian assured me that my appointment with Safelite was good. Come Friday Christmas Eve I drive 25mins to my appointment just to find out …
Johnny Garcia was amazing and very very very kind. I appreciated all of his time and help and he did an amazing job working with me !
It has been a week since I was hit by this companies insured. Filing the claim was pretty simple and the associate I spoke with the day of was pretty nice. That is the ONLY thing I can say positive about this company as of now. I have left …
So this company is a rip off I had them for over a year and when I actually needed roadside they aren’t open on weekends and they don’t have roadside, how are you a auto insurance with no roadside assistance.. I canceled with them and call …
Johnny was great, the process was smooth and he saved me money over other comparable quotes even with a lower deductible. Highly recommend both johnny and gainsco
I do not recommend this company! I had to use this company for a claim and they tried to get around paying me my money for damages to my car that I (OWN) not financed. Also if you don’t fix your car they think they can give you 1/3 of the …
The process of getting great car insurance at an excellent rate was quick and easy with Johnny Garcia at gainsco auto insurance, he was very polite and respectful and answered any and all questions I had regarding my policy and got me the …
Bertha Rodriguez with Gainsco Auto Insurance was amazing today, answered all of my questions, addressed my issues and helped me pick my coverages accurately.
Not happy with them. They quoted me one price. After I paid for everything. The following month my payment went up.
This company, is the only insurance company, that provides exceptional & affordable insurance coverage, for our BWM 740IL.
Maria was THE BEST! She gave me Exactly what I ask for. Her breakdown of my policy coverage and add-on’s was Precisely What I wanted to Know in Detailed Vigor. Please Give Maria her Well Deserved and Greatly Appreciated by Me Jermaine A. …
Johnny Garcia with Gainsco Auto Insurance was veryyyyyy helpful !!
He got me the right plan I needed and could afford monthly . I’m very thankful …
Johnny Garcia Assisted me through this process by providing Professionalism and delivery detailed information regarding my policy
He is easy to speak to and empathetic reviewing past history …
Johnny Garcia at Gainsco was very quick with minimal questions. He was super helpful and nice and got me a great rate even with a speeding ticket and a few other traffic violations. I definitely recommend Johnny Garcia at Gainsco if you’re looking for car insurance.
I would highly recommend GAINSCO Insurance to all my family and friends because they have good insurance rates. Johnny Garcia, a GAINSCO insurance agent, took care of all my insurance matters and was professional and efficient. I give …
Hi my name is Brittany Woodside and I am currently a GAINSCO Auto Insurance customer thanks to Johnny Garcia!! I would recommend GAINSCO Auto Insurance to anyone that needs auto insurance. I want to thank Johnny Garcia for doing a excellent job and having awesome customer skills!!!
I have tried to call 5 claim representatives at Gainsco. 2 out of the 5 claim representatives are actually supervisors. I have been trying to reach out to these people since November 19, 2021 and it’s now December 7, 2021. They are giving …
Johnny Garcia with gainsco auto insurance was the utmost helpful respectful and kind with me on getting me set up with insurance on my truck
We had gotten this insurance last July; because we were planning on getting a car. Because you can’t drive off the lot without auto insurance and this one was reasonably priced online. Did not get the car due to engine problems. So the …
While I didn’t use their service but the car insurance gainson is the best I’ve ever come across
I received your excellent customer service from Johnny Garcia, I would highly recommend
Called trying to buy a policy. And you’d think if somebody called with money to spend on a new policy they treat you a lot better but no I was transferred 6 times to 6 different people and why couldn’t they get me to the right person the …
I’ve only been with them 3 months. I went through state farm. So far so good. Very affordable
If I could give this company a zero, I would. The bad reviews are true, this is the reason why I cancelled my policy.
Johnny Garcia at Gainsco Auto Insurance was very personable, kind, and very well versed in what he was talking about. He made it quick and easy to understand as I signed up for auto insurance.
I wish there was 0 stars! It was such a nightmare trying to get information on my claim. I almost had a breakdown whenever I knew my claims specialist was ignoring my calls. I never again want to go through this or wish this on anybody else.
Johnny Garcia got me a policy at gainsco insurance very quickly. He was friendly and quoted the lowest price insurance I’ve had yet. Thank you so much.
Worse insurance I have ever dealt with. They will continue to charge your card even after you have cancelled with them. I haven’t had my vehicle in over 13 months and to this day I still have money being taken out monthly. To me that’s theft after I numerously called to cancel. Save the headaches shop for insurance somewhere else
Had the pleasure speaking with My new Agent Johnny. He helped me with incredible savings as well as His Supervisor Skylar…Thank y’all for giving me the best rates of 30 other Insurance Companies that I’ve inquired savings through and …
The truth is that service is so bad I’ve been with this company for a year and when I really need the service they didn’t give me a rental car and I’m paying full cover I’ve been renting a car for 1 month and they still haven’t sent the …
Johnny Garcia and Gainsco Auto Insurance was very prompt with my quote and very nice to talk too explained things accordingly ,very courteous and I would recommend them to anyone that wants great Insurance as well as pricing.
Gainisco is Decent insurance company that tries to help it’s costumers… They may not be able to pay your taxes or house payment… They will take care of you if you’re in a auto accident, or broke down on the side of the road… They …
I’ve been trying to get in touch with someone it says they are open on weekends but always says there office is closed called today they answered then they transferred me to someone and then they said leave a message and no one has called …
JOHNNY GARCIS WAS VERY INFORMATIVE AND COURTEOUS. I WOULD GIVE HIME 10 STARS IF POSSIBLE. VERY PLEASED WITH HIS CUSTOMER SERVICE.
Kasten was amazing l! Full of solutions and very respectful.
The absolute worst!!! Customer service reps hard to contact they will not respond. This company’s client rammed into my truck and they refuse to cover the damages they told me to file it on my insurance.
I had great customer service, lowest prices I could find and had the process done very quickly all from home.
I really had a great experience with my agent Johnny Garcia. I had an urgent need and he delivered. I have never heard of an agent being accessible after 8pm and he was and I am very appreciative for that!
AFTER WEEKS OF FEELING LIKE I WAS BEING GIVEN THE RUN AROUND ON MY CLAIM (NO CONTACT VIA GAINSCO VIA: CALL, CALL BACKS, EMAIL OR LETTER) INDICATING WHAT WAS GOING ON WITH OUR TOTAL LOSS HAD MY POLICY CANCELED AND FEELING THROWN OFF TO …
Really enjoy that I get at least one text every time I renew saying that my last payment was missed (when it wasn’t you auto drafted it like always) simply because you change the policy number every 6 months. Either figure out a way to let …
This had to be the most pleasent experience I have ever been through when dealing with getting the insurance/coverage needed to drive,,, I am saying that I told Mr Johnny Garcia I only wanted bare min and what was my price range and usually …
My call was answered by cus rep. Went through whole spiel. Then told have to trans fee to license agent. I get one and he wind ad car and now on hold 15 min. Guess no commission. I disagree with the good reviews. Remolding. Would not get me a manager. Yes I am Karen right now
If i could give you six stars i would you were absolutely amazing you got me the cheapest price possible and you were pleasant awesome and i’m so sorry it took me so long to get this back to you but i’m so not text abby have an amazing day guy
Bad experience when you file a claim they will take forever then will deny your claim even you paying your monthly bill. They will find a reason not to approve it. Basically you pay for nothing. Don’t a decent company, not recommended.
Johnny Garcia got me the coverage i needed and saved me money. I couldn’t be happier. Will definitely recommend him to friends and family. Thanks Tamara Petrilli
Company is incredibly hard to work with, tells you that they’ll work with you and then doesn’t hold true to their word. Their reps are incredibly frustrating, and aren’t honest. They told us that repairs to my car would be fixed after I …
Going on 2 months of asking for my newest copy of car insurance and I still haven’t received it.
Johnny Garcia is the ultimate best!!!! I was so stressed and he made it so easy …love love love his service and this insurance company!!!!!!
Never heard of this insurance company before until I was so low on money I had to keep looking for insurance I could afford. This insurance company even beat progressive. I highly recommend it.
Great experience with Ronaldo C. see helped me and my husband on picking out a great policy that was in our range. Ronaldo was very professional, helpful and easy to work with. Process was smooth
Very helpful very prompt I would recommend especially Johnny garcia very nice and h er lpful .
Johnny Garcia helped me through my quote and through the process of acquiring my insurance policy. He was very attentive and very helpful with all of my wants and needs that I was looking for in my new insurance policy. I recommend his services and Gainsco as a whole if you want respect and security. Thanks for everything!!
Johnny Garcia was an excellent rep. He was very knowledgeable and kind.
Elizabeth was a great customer service rep. She was the agent that helped me and had a great attitude answered any questions and was very helpful and knowledgeable about her department. Thank you Elizabeth for all your help. You were the only agent to help solve my problem
No accidents.
No claims.
No late payments. …
The people that work the insurance company that offers gainsco are nice but are unable to explain why even gainsco cheapest policy is charging all these extra charges like 4.50 to send you a bill. What I use to pay was 81.00 has now gone up …
Johnny Garcia at Gainsco Auto Insurance is fast and helpful. Would recommend.
All they are is a business that accepts money every month so you don’t go to jail if you get pulled over. I have never dealt with any company as sneaky and that lies and tries to take advantage of people as much as GAINSCO. Know your laws …
Surprisingly cheap even when the auto insurance sales lady said they are usually higher. Nope! My insurance is actually affordable.
John Garcia was a great help and was very professional on getting me car insurance.
Wrecked truck weeks ago and, the ball is still not rolling. Make sure you have car rental included in your insurance. Doesn’t feel like there in my corner!
I’m always a bit nervous getting car insurance because I honestly don’t know what I’m talking about or what anything means but Johnny Garcia who works at Gainsco was fantastic. I didn’t feel nervous and he explained everything very well and …
Johnny Garcia is great! He saved me from another sr22 at a great affordable price! Very understanding and patient.
Today I spoke with Sylvia Dumas and she was the best agent I have ever encountered with this company. The company itself is nothing special though.
I had my Santa Fe insured with Gainsco and I came back to insure my Tahoe because they just make it so easy. Johnny Garcia was an awesome representative. He helped me get my Tahoe signed up. He was polite, kind, and knowledgeable. He was just a delight to speak with. I would recommend Gainsco and Johnny Garcia!!
Johnny Garcia was amazing. Quick, precise and helped answer all questions! He also got me an amazing price! Lowest rate with exact coverage I needed!
Johnny Garcia was great through the whole process. He was very nice and patient with me.
The agent johnny Garcia was very friendly and helpful explaining things and was very efficient about the whole procedure of getting me insured.
This is a joke! A HUGE scam! Buyers beware! I purchased insurance on Friday and paid my first month now they want to charged my card again! I tried calling the office and nothing! I tried going online and nothing! I can’t even see my agreement! Oh but if you need to make a payment that link works just fine!
Bertha Rodrigues is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything. She actively look for the best rates and coverage annually. If she can’t offer you a better deal than the company you are with she will tell you. Definitely a person who cares for the customer. Best Experience ever.
This company will cancel your policy and Laps you in coverage my license have been put on restriction I have been a food carrier for many years and they have ruin my record and reputation. It’s how I made a living I hate this company 😒 …
The young man helping me with my policy was assume,, made things go so easy,, they got my business
I was assisted by Johnny Garcia from Gainsco Auto Insurance and he was very helpful and was able to get me a better rate for my policy.
Johnny was amazing. He really helped me out and got me a good deal on my car insurance. Thank You Johnny
It’s my first insurance policy,paying comprehensive coverage but I don’t like it at all.i feel like pulling out,customer care is good but when it comes to action,this is thier poorest of all.my vehicle was hit by someone at the bumper now …
Hands down can’t do this company ever again. My bill went from $132 to $198 to all of a sudden $647. All because they did not inform me on some changes. Never Again
I swear when I thought I couldn’t find cheap car insurance, Ronald helped me out big time. This is the best auto insurance I have.. Thank you so much Ronaldo you literally just saved me.
Johnny Garcia with Gainsco Auto Insurance was a big help getting me the coverage I need and saving me money. Would highly recommend.
Wife was in a bad accident, cut and dry case of the other drivers fault. We get through the entire process of getting a settlement check and they switch our agent without telling us they did, so now we are going through the process again and they are trying to be cheap about it
Yeah they can just never get nothing right if you’re going to make a payment you need to call Leeann and actually speak to someone do not do it on the automated service and do not do it online because then they will say they did receive the payment and then they will cancel your insurance
I don’t know how the service itself is going to be but the agent I had, Javier, was excellent. Very knowledgeable and very courteous. Thank you so much Javier for getting me together.
I have not had a good experience with the customer service so far. I have received a lot of conflicting information. Some people are helpful and some are incredibly slow and unhelpful. …
Worst encounter with an insurance company I’ve ever had unfortunately. Their client hit me, and then every step of the way they’ve been unprofessional and shady. I would not even recommend this company to my worst enemy.
Customer service was a nightmare. None of the numbers on my insurance card worked. When I finally reached someone, the person just put me on hold and never came back. I had to drive to another city just to be helped. I cancelled my insurance on the spot.
Johnny Garcia, good guy to talk to you open, honest, straightforward. Was nice to have someone like that to talk to.
I am to the point now that I am about to get a lawyer and not only sue driver, but gainsco as well. No one will return my phone call. They say se business day before 4pm or next business day after 4pm. I’m done playing phone tag and then told 24 to 48 hours to contact me.
This is the absolute worst insurance company I have ever had. I have to call them at least 3 times a month to get my payments straightened out. I pay what they say is due and I still have a past due amount somehow. I paid my policy in full …
If I could I wouldn’t leave a star. I have had the worst experience dealing with Gainsco. They are charging me for a month that my vehicle was broke down and not running. We even told them it was not running so we would not be paying until …
Horrible company. They canceled us for not signing an autodraft agreement that we did not opt for, then autodrafted our account after they’d canceled us. If I could I would give negative stars. They also have 2.5 times the average number of …
quick efficient and friendly on the phone. johnny garcia helped me get insurance for about $80 cheaper than what i’m paying now
Mr Johnny Garcia was extremely helpful and professional. Thank you so much for making me insurance decisions easy.
The agent was very helpful kind and considerate and listen to what I had to say I would gladly recommend this company to other people
Great professional service special shout out to Mr. Johnny Garcia he was very helpful and had such a great attitude I definitely recommend Gainsco to everyone thanks a bunch Gainsco!
I got insurance today!!!! 😀 Johnny Garcia assisted me and he was an absolute pleasure. He was very articulate and made sure I understood everything, I was left with NO questions. He made sure I got the best rates possible and I appreciate it so much! Thank you ☺️
I have been with this insurance company for years they have been over charging me for my insurance. No one never ask are called to update my file and just was draining my pockets dry due to information that I had know knowledge of ever …
Johnny Garcia helped me out today, he was wonderful & very understanding. He explained everything in full detail and got me the best coverage at a very reasonable price. I’ve checked out numerous auto quotes, and this was by far the best I found! Highly recommended, ask for Johnny;)
Johnny Garcia. The best took extra time to research and find solution to my sr-22 issue. Ended up saving me on policy . Very thorough and flat out nice understands customer service wasn’t a robotic quoter like all other companies I found …
Oswaldo was very patience and very descriptive with answers to my questions. He was able to help me with my claim that is most best for my situation. Highly recommend Oswaldo!
not my insurance, but had to file a claim against them. Their UNLICENED DRIVER caused the accident. Filed claim on 1/3/2023
NOT ONE WORD from them. They have picked up car for adjuster on 1/11/2023 after …
Affordable company as long as you never need them to pay out a claim.. not only does it take an absurd amount of time to get an adjuster to answer your calls it takes them weeks to pay and they won’t even give you your rental car if you …
Johnny Garcia was very friendly and helpful. He was very quick and efficient getting my policy handled.
Mr. Johnny Garcia was very polite, courteous and proficient at his job. I would recommend family, friends and a few enemies to the guy. Thanks brother!!!
Johnny Garcia did an Excellent job and was very helpful, enjoyed his assistance with starting my Gainsco Auto Insurance policy.
100 percent the worst insurance company out there. You could be in an accident that is entirely the other drivers fault. You could be PARKED in a parking spot and be hit by someone not paying attention and Gainsco will admit fault and pay …
Update; they processed me a refund after another call electronically meaning I’ll get it in about a week…I tried to sign up online, spent the hour and a half; at the end I got a message saying there was an error and I had to call to …
Terrible Terrible company, I was involved in a accident that i was not at fault for and their customer was at fault, The accident happened in October 2022 and my car is still in the body shop because their Adjuster is low balling the …
Accident was caused by their UNLICENSED DRIVER in December. After installing contact with an adjuster. NOTHING not a call,email,ot text. Need some transportation. Guess I need to get an attorney. …
Selena Blackburn was extremely helpful and helped me get a good quote. I am very satisfied with the service provided and will definitely recommend them to others in the future.
They take all your money than when it is time for a claim they treat you like a criminal also find every way not to help pay for damages. I dropped the claim and them i dont have months for a investigation before they help pay. They want call records which i never heard of in my life. They definitely getting over on people sad.
Loved the experience.. it was fast but I wasn’t rushed. More affordable than most insurance companies.. only one initial payment to get started, with no deposit.
Im Through a 3rd party && have to contact 3rd party instead of them. But I have insurance through yall && not the 3rd party company. I’m sick of having to deal with them & you don’t have after hrs???!!? Been trying to make a payment & …
I spoke with Johnny Garcia he was very helpful, and got me a very good insurance rate. Very professional and very kind I would recommend giving him a call if you are needing auto or home insurance or both.
Ronaldo C was great help. He was able to get me a policy that fits my needs while staying within my budget. I initially spoke with a lady named Olivia who was very rude and unprofessional, so be sure to ask to speak to Ronaldo!!
Avoid this company. They are overpriced, and have an immense number of hidden fees. My policy was cancelled yet they still charged me almost $200!! Trying to get the refund was a hassle! …
Caston was a great help. I understood everything he said and was pleased with his communication skills. He was very polite and professional. I hope to be with Gainsco Auto Insurance for a long time.
Silva Dumas was a wonderful agent and made my experience stress free and easy. Her pleasant attitude reinsured me I made the right choice picking GAINSCO to be my insurers. Thank you.
Have been with this company for less then 6 months now have paid my bill every month with my PayPal account. Paid my bill one day late this month was ready to pay “extra fee” for being a day late when I made my payment but was no extra fee …
First let me start by saying my name is Tamica Ashford. I am writing this review under my daughter Google account. Now to the review. If I could give this company a negative 10 I would. This by far the absolute worst company to deal with. …
Deveron was the most helpful Agent when I had an issue with the cancellation of my insurance. He was prompt with understanding what I was explaining and he resolved the issue less than 10 mins being I had been on the phone with other agents …
Johnny Garcia was able to accommodate my insurance needs. Got me a great rate and helped me get insurance with Gainsco fast and easy without hiccups. Excellent customer service.
Very unprofessional seal reps, it was explained to us if we paid over $800 after having insurance with them for a while that we was good for another 6 months. Then without any notice we get a text saying that our insurance is canceled. I would not recommend no one to them ever…
Jennifer Felix has great customer service. She was patient, helpful and cared about getting the problem resolved. I’d call for weeks to find out about a credit. She researched and resolved the problem in less that 10 minutes, unlike the other representatives that gave me the run around.
Raised my 6 month policy rate by $300 for no reason! I haven’t had any tickets, claims, or accidents in YEARS. You all have lost your minds. Poor customer service. The website doesn’t update properly after payment and constantly says you still have a balance owed. Dropped and going to a new provider.
I had to file a claim against GAINSCO, and it has been by far anything but easy. The adjusters are almost non-responsive. I’ve had to do everything on my own, from trying to get a rental, to finding out when rental coverage ends, to getting …
Johnny Garcia was a huge help in getting me a better rate on my insurance. He kept the process simple and would highly recommend him to anyone looking to save on their insurance premiums.
They are the best I have been with them overall for about 2years off and on. This time recently with my SR-22 when it comes to reasonable pricing friendly conversation and not jerk you around Gainsco is where you wanna be and if your new and wanna make a switch give my girl Sylvia Dumas a call she is by far my favorite
Bertha is awesome! She’s really understanding and made everything super easy and simple. 10 out 10 would recommend to work with her if you’re struggling with insurance! Seriously the nicest lady ever! 🙂
Johnny Garcia helped me to get a better quote and Insurance policy for a Retired Widow on SSA. I have been paying way too much for Insurance through Direct Auto for 2 years. They wanted to up the amount on a renewed policy today and I dumped them as my insurance company. Thank you Johnny Garcia and Gainsco.
Company is a complete ripoff, Called to cancel my insurance was told that I had to provide them with my new company, they charged my account. I disputed the transaction with my bank no way was I going to be paying two companies for auto …
As a person who is not currently a policy holder with this company, I now know that I would never buy an insurance policy from them. Communication is severely lacking and basic customer service is sub-par. I realized this from the agent …
Only 3 stars because after reading these reviews, I’m kind of nervous. Been with this company for over a year now, and just got in an accident today, filed a claim and want to get my car to the body shop asap. …
Johnny Garcia and Gainsco Auto Insurance was great and very helpful! He got me the lowest price insurance that I haven’t had for a long time. I definitely will refer him to friends and family ☺️
I had the pleasure of speaking with Johnny Garcia. He was very helpful and was able to give me a cheap quote for car insuramce within minutes! Great company staffed with excellent employees. Definitely recommend.
Being a claimant to this insurance has been the worst experience ever. They only care about getting the job done and getting you out of the system with having to pay very little out of their pocket. It’s been the absolute worst experience …
After the frustration of trying to get quotes online for my new truck, I received a phone call from Johnny Garcia with Gainsco. I told him all roads led to Progressive as being the best priced insurance for me and I was ready to sign …
I started out doing an online insurance purchase. However, the system kept giving me an error when I tried to sign the documents. I called and I spoke with Johnny Garcia. He was very helpful in getting me the coverage that I needed and helping to keep my rates within my budget. My experience was very pleasant.
Johnny Garcia with Gainsco Insurance was very polite, pleasant, and quick to get me on the road with insurance. He informed me of the insurance add-ons which I greatly appreciated. He absolutely made my day better just by his name, his …
Yvette is the best customer service representative in this entire company! She helped me more than any other agent has in the past and I would sincerely recommend GAINSCO Auto Insurance just because of her. I’m very grateful that she took the time to explain everything and hear out my concerns. Thank you Yvette!
The absolute worst insurance in existence. One of there drivers hit me and sent me to the hospital. At first they tried to say he was an uninsured driver after being sued the to responsibility. They still would pay for all my property that was damaged inside my truck. Avoid this company at all cost
If I could give them 0 stars I would! I don’t normally write these types of reviews but holy cow! 2 weeks to respond and then when the agent in charge of the accident was completely unprofessional when he did speak with us. Spoke with …