They do charge you a huge a deposit based on your credit which i think is ridiculous. I have not had any problems with my service luckily, staff is friendly and helpful.
Moved into new place payed them the opening fees, a week in our new appartment the electric company guy shows up saying we never paid and owe a 50 dollar late fee. I understand why they have a 2 star review now. This company really is …
This is crazy we have been without power for over 2 hours still can’t get thru to them when you push 0 no one answer and when you push 1 for the answering service it says the number is disconnected come on gallatin electricity.its hot in our house and can’t sleep .please get a better system for this kind of stuff.
This is the City Electric Company for Gods sake. This many negative reviews and youre telling me that voting taxpayers can do nothing to change the situation.
If there is any way you can go around using this company do it they have been saying week by week that my deposit was on the way and would be to me in a few days then told me it was a 36 dollar stop check fee they are crooks
Make sure you save every bill you pay they will try to make you pay again claiming they never received a payment even tho you bank says otherwise you have to jump thru a million hopes to prove that the payment was made be prepared to put up a fight do not back down i rose hell in their office to where the cops where called.
Worst electric company ever. From problems with paying your bill to reporting outages. Consider this if you are thinking of moving to thier coverage area!
Horrible experience over the phone the manager was rude I asked for extension on deposit that was suppose to be paid last Friday called and asked can I have an extra day with no hesitation he said no and I had all weekend to get the money I thought that comment was unnecessary. His customer service sucked!
I don’t know why, but trying to make an online or over the phone payment is like pulling teeth…you’d think with all the complaints I’ve read and heard they would come up with a better system.
I cannot even say enough for their customer service. Shannon literally helped me until after closing to ensure my mom had power tonight. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Won’t return your deposit even if you pay reliably. If you move from one Gallatin address to another they will still not return your deposit. “we keep it until you end service with us.” Horrible service.
This company needs to update its answering service. Our electric has gone out and tried calling to notify of this . The answering services gives you prompts that do not work and keeps looping and repeating it self.
Seriously!!! You have a power outage at 2am, call and try to report it and you have two options
1. Report a power outage …. press that button, the reply extension not …
We had a bad experience going into the office, but that’s not why I’m writing my review. I’m mainly disappointed with Gallatin Electric’s webpage. I understand that Gallatin is a small town, but with 40,000 residents and counting they …
Service has been great; however, your website to pay online needs a lot of work! I feel like it makes me change my password every time I log in and it never recognizes my password even though it’s saved. Very poor functionality.
Terrible customer service. Also they cut trees down off the power lines and left them half in my yard and blocked a fire hydrant in the process. Never had a good experience in person either. Would give zero stars if it would let me!
Terrible Service/Customer Service
They charged us an extra $30.00 for an old payment that was already accepted and confirmed. They then sent us a note on our doorstep saying we owed an extra $30.00 almost 2 weeks later. The customer service is terrible and rude as well.
As long as you pay your bill, your service is good! Yes the deposit is based upon credit, but isn’t just about everything now? The ladies are very nice and helpful also.
I have NEVER had such a hard time paying a bill as I have with Gallatin electric. I spent hours of my night trying to pay this bill which by the way was outrageous. As you can see I am not the only one that deals with this. They nickel and …
It’s like stepping back in time and dealing with a company using a dialup modem and OG Netscape. Terrible website, phone billing doesn’t inform you that you have to not type in the dash in the account number, you couldn’t make this 1984 …
Woke up to my electric being off this morning. Knowing I just paid my bill last week. Gave them a call, and they said there was a mix up with the apartment letters. (They disconnected the wrong apartment)! Who does that?! I’m pregnant with …
I’m surprised by the negative reviews. I’ve always had a pleasant experience with the company. After reading the reviews listed it appears that most relate to single incidents or user error. Sadly, utilities are a necessity and there are no …
After reading reviews on the same complaint, I think I’ll share my 2 cents….
I have never had so much trouble paying a bill. Whether its online, or by phone its a nightmare. If you go in person, you use a kiosk. Why do these women have …
Terrible service, charge you a huge deposit based on credit. They know they can get away with it because this is the only company offered to you. If i didn’t have to have them I wouldn’t! Do not move into an area where they are the service …
I would give ZERO stars if I could. I wish there were options for ulitity service but Gallatin is stuck with them! Learn from my mistake and don’t put your name on the application if you aren’t the sole breadwinner of the family. Oh and if …
Always friendly when I call. Easy to pay over the phone. I understand the charge to process the payment over the phone (otherwise the business has to eat the charge). They communicate immediately and clearly on social media when there is an outage, and I appreciate that.
This place is an absolute mess. They don’t take credit cards. We are getting new service in a building we purchased. They required a $600 deposit. We have 840 credit. We pay our bills and on time. Speaking personally and our Company too. In …
This electric service has the most antiquated customer service in Tennessee. They don’t use any technology for customer convenience. It’s all about them. Very harsh setup. Don’t even take debit cards, in 2021, without adding a $3 charge (you can’t even do that at the drive-through payment window).
Worst customer service I have ever had in my life, and always very rude when I call about my bill.
And now we have to pay a $100 deposit on top of a $50 reconnect fee. And when we …
We have barely had service for a month and it has already been a nightmare. I dread giving this company my business. They nickle and dime you for any and every possible thing, even payment confirmation cost 50 cents and then they still …
Updating My review as they have finally updated the online payment site. It is quick and easy to use, and is a huge improvement over the old. It is no longer a chore to give them money, and the password doesn’t reset every 2 months.
My lights and my neighbor’s lights have been flickering for days. I called this morning and requested that someone come out and check my service. The lady I spoke to was very nice.. Crews arrived in less than 30 minutes and identified …
This is Saturday January 7th, 2023. We have had zero electricity and the electric department won’t answer their phones. VERY BAD CUSTOMER SERVICE WHEN YOU WON’T ANSWER YOUR PHONES!
A. L.
If I could leave zero stars, I would. Worst electric company I have ever used. I called 53 times in a row and got hit with a busy signal almost every time. The few times it did go through, I tried to speak to someone and it just hung up on …
They do charge you a huge a deposit based on your credit which i think is ridiculous. I have not had any problems with my service luckily, staff is friendly and helpful.
Moved into new place payed them the opening fees, a week in our new appartment the electric company guy shows up saying we never paid and owe a 50 dollar late fee. I understand why they have a 2 star review now. This company really is …
Terrible service , rude customer service ladies!
Hands down the worst utility company in the state.
Better than GPU but not by much.
Horrible service. Market monopoly means customers suffer.
Too many things over the past 16 months of service to describe. Would rate zero if possible, completely unsatisfactory
Terrible customer service, fees are crazy high, and reconnect can take all day long.
Terrible service. Charged me a month of electric for 10 days.
Awful! I won’t even go into what happened today, but they are awful.
Always will n to help there a black lady Window2 I don’t know her name but do very nice and helpful
They are the best! Opened an account within 5 minutes and no deposit charged!
Rip off the deposit I believe they are stealing they definitely need to be investigate it wish I could give them a BIG fat 0
This is crazy we have been without power for over 2 hours still can’t get thru to them when you push 0 no one answer and when you push 1 for the answering service it says the number is disconnected come on gallatin electricity.its hot in our house and can’t sleep .please get a better system for this kind of stuff.
This is the City Electric Company for Gods sake. This many negative reviews and youre telling me that voting taxpayers can do nothing to change the situation.
Online bill pay charges $3 and that is if it is working. Phone payments system not working . Why the hell do they not process their own payments?
The line people were out while its still storming to try and as quickly as possible restore power after a storm thank you all for your help.
Po-dunk electric cant even handle online payments or credit cards in office (points you to nasty public 486 with paybillonlinenow website) …
If there is any way you can go around using this company do it they have been saying week by week that my deposit was on the way and would be to me in a few days then told me it was a 36 dollar stop check fee they are crooks
I’ve never had many issues with them. As long as i pay on time via check in the drive thru.
I wish I could rate Gallatin electric 0 stars. Very rude people to work with.
Never had an issue. Got my deposit back on a commercial building inside of 30 days. Fantastic staff!
Make sure you save every bill you pay they will try to make you pay again claiming they never received a payment even tho you bank says otherwise you have to jump thru a million hopes to prove that the payment was made be prepared to put up a fight do not back down i rose hell in their office to where the cops where called.
Worst electric company ever. From problems with paying your bill to reporting outages. Consider this if you are thinking of moving to thier coverage area!
Horrible experience over the phone the manager was rude I asked for extension on deposit that was suppose to be paid last Friday called and asked can I have an extra day with no hesitation he said no and I had all weekend to get the money I thought that comment was unnecessary. His customer service sucked!
I don’t know why, but trying to make an online or over the phone payment is like pulling teeth…you’d think with all the complaints I’ve read and heard they would come up with a better system.
I cannot even say enough for their customer service. Shannon literally helped me until after closing to ensure my mom had power tonight. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Top management needs training in customer service.
His attitude is “Gallatin Electric Never Makes Mistakes” rather than “The Customer Is Always Right!”
Won’t return your deposit even if you pay reliably. If you move from one Gallatin address to another they will still not return your deposit. “we keep it until you end service with us.” Horrible service.
This company needs to update its answering service. Our electric has gone out and tried calling to notify of this . The answering services gives you prompts that do not work and keeps looping and repeating it self.
Charged me for services I already paid and attached a late fee. If they cant get it resolved, I will seek legal advice.
Seriously!!! You have a power outage at 2am, call and try to report it and you have two options
1. Report a power outage …. press that button, the reply extension not …
We had a bad experience going into the office, but that’s not why I’m writing my review. I’m mainly disappointed with Gallatin Electric’s webpage. I understand that Gallatin is a small town, but with 40,000 residents and counting they …
Service has been great; however, your website to pay online needs a lot of work! I feel like it makes me change my password every time I log in and it never recognizes my password even though it’s saved. Very poor functionality.
Terrible customer service. Also they cut trees down off the power lines and left them half in my yard and blocked a fire hydrant in the process. Never had a good experience in person either. Would give zero stars if it would let me!
Terrible Service/Customer Service
They charged us an extra $30.00 for an old payment that was already accepted and confirmed. They then sent us a note on our doorstep saying we owed an extra $30.00 almost 2 weeks later. The customer service is terrible and rude as well.
As long as you pay your bill, your service is good! Yes the deposit is based upon credit, but isn’t just about everything now? The ladies are very nice and helpful also.
I have NEVER had such a hard time paying a bill as I have with Gallatin electric. I spent hours of my night trying to pay this bill which by the way was outrageous. As you can see I am not the only one that deals with this. They nickel and …
It’s like stepping back in time and dealing with a company using a dialup modem and OG Netscape. Terrible website, phone billing doesn’t inform you that you have to not type in the dash in the account number, you couldn’t make this 1984 …
Woke up to my electric being off this morning. Knowing I just paid my bill last week. Gave them a call, and they said there was a mix up with the apartment letters. (They disconnected the wrong apartment)! Who does that?! I’m pregnant with …
I’m surprised by the negative reviews. I’ve always had a pleasant experience with the company. After reading the reviews listed it appears that most relate to single incidents or user error. Sadly, utilities are a necessity and there are no …
Rude rude rude. Wayyyyy behind on technology. How are they even getting away with half of the things these other customers has stated.
After reading reviews on the same complaint, I think I’ll share my 2 cents….
I have never had so much trouble paying a bill. Whether its online, or by phone its a nightmare. If you go in person, you use a kiosk. Why do these women have …
Terrible service, charge you a huge deposit based on credit. They know they can get away with it because this is the only company offered to you. If i didn’t have to have them I wouldn’t! Do not move into an area where they are the service …
I would give ZERO stars if I could. I wish there were options for ulitity service but Gallatin is stuck with them! Learn from my mistake and don’t put your name on the application if you aren’t the sole breadwinner of the family. Oh and if …
Always friendly when I call. Easy to pay over the phone. I understand the charge to process the payment over the phone (otherwise the business has to eat the charge). They communicate immediately and clearly on social media when there is an outage, and I appreciate that.
This place is an absolute mess. They don’t take credit cards. We are getting new service in a building we purchased. They required a $600 deposit. We have 840 credit. We pay our bills and on time. Speaking personally and our Company too. In …
This electric service has the most antiquated customer service in Tennessee. They don’t use any technology for customer convenience. It’s all about them. Very harsh setup. Don’t even take debit cards, in 2021, without adding a $3 charge (you can’t even do that at the drive-through payment window).
Worst customer service I have ever had in my life, and always very rude when I call about my bill.
And now we have to pay a $100 deposit on top of a $50 reconnect fee. And when we …
We have barely had service for a month and it has already been a nightmare. I dread giving this company my business. They nickle and dime you for any and every possible thing, even payment confirmation cost 50 cents and then they still …
Literally been on hold for thirty minutes trying to turn my power back on.
Updating My review as they have finally updated the online payment site. It is quick and easy to use, and is a huge improvement over the old. It is no longer a chore to give them money, and the password doesn’t reset every 2 months.
Finally
My lights and my neighbor’s lights have been flickering for days. I called this morning and requested that someone come out and check my service. The lady I spoke to was very nice.. Crews arrived in less than 30 minutes and identified …
I often pay my bill with the drive through.clerks are efficient and provide service with a smile
First light company out of 4 states I’ve lived where i ever had a deposit. $335 just to get lights on. This is sad . Scamming people.
This is Saturday January 7th, 2023. We have had zero electricity and the electric department won’t answer their phones. VERY BAD CUSTOMER SERVICE WHEN YOU WON’T ANSWER YOUR PHONES!
A. L.
If I could leave zero stars, I would. Worst electric company I have ever used. I called 53 times in a row and got hit with a busy signal almost every time. The few times it did go through, I tried to speak to someone and it just hung up on …