Worst customer service… never answer the phone when they do they are unhelpful and unwilling to even make a effort to have good business standards… use any Compnay but this one…
Staff are very friendly and professional, informative, they always answer my calls with out waiting on time. AND WE ARE NOT RELATIVES OR EMPLOYEES OF GARBAGE HOUND. JULY 17, 2020
The worst garbage company around no respect for their customers or the communities that the service if you want oil spots in front of your house and throughout your neighborhood feel free to use them otherwise go somewhere else anywhere else is better than them
Always skips my house. Told them to come get their can after have been skipped for a month lady called and said I haven’t paid but did then poured garbage on ground and took can lol very poor way to do someone now I have a mess to clean up
I am not a relative nor do I know anyone working for this company. I have had nothing but excellent customer service from Garbage Hound during the last 3 years I’ve been using them.
Very impressed with the service I received today. We forgot to put out the trash can last night and the nice gentlemen from Garbage Hound not only retreaved it from the side of my house but also returned it! Thank you guys for being so considerate ! Very much appreciated!
Missed MULTIPLE pick ups. No one returns phone calls. No one even answers the phone during normal business hours. Waste of money. Don’t use them if you can help it. I would give them “negative stars” if I could…
Originally set my service up with Republic Services and after 3 promises to deliver a garbage and a recycling container, they never showed up… Called Garbage Hound first thing Monday morning (7am) which is the same day in our neighborhood …
Garbage Hound isn’t a good sanitation company. They will leave your trash on the side of the road and on most pick up days (Thursday in my case) they won’t ahow up until Friday evening and still won’t take all of your trash because “they have a full truck.”
My family has used Garbage Hound for several years, and never had a problem or issue with their service or the reliability / dependability of trash pick-up. We continue to be happy and pleased with Garbage Hound.
Theyre just awful. If anyone wants to start their own garbage crew, please do. These people just do not care about you at all. Theyre also disorganized. They messed up my payments multiple times.
After 15 or so calls and the assurance we would have pickup this thurs 8 4 we have 2 and a half weeks of trash on the curb. The 4.50 credit does not help when your kids arenstarting school with garbage all over. We look like miscreants and …
The trash barrel has been broke for two years. No replacement. The guys that pickup the trash wont pickup the trash. They will reach in and pickup one sack and leave. Customer service is not in there language. But every year they ask for money at xmas. Bad service.
Reviews speak for themselves. Very poor customer service beginning with the woman who answers the phone. She’s flat out rude. Also- their billing technique could use some major upgrades. If I had another choice, I would choose someone else.
So I set the trash out Sunday night for Monday pick up. Come back in from town today to see, yet again they totally skipped my trash again. Yay! And since it sat out there a few days you know nightly trash monsters spread it out all down …
They use to have exceptional service. I have been extremely happy with them in the past. But lately it is absolutely TERRIBLE!! I am canceling my service.
Horrible first impression. I called to obtain more info on their service, and the woman answering the phone was very curt, and hung up before I could really speak. She asked what city I live in, and while my address reads Gainesville, we …
We were at McDonalds this morning and we were waving at the trash men. My kids love trash trucks and trash men. The trash man came up to the car and gave my little boy a High five. He will always remember that! Thank you for making his day!
I’ve noticed this company only responds to complaints they can blame on the customer not the ones that can be blamed on them. A year later and still no response to my original statement: Not sure why they don’t update customers on changes to pick up policy or return phone messages…
I called to ask a question as I was hesitant due to past experience as the person seemed bothered when you ask any questions.
I feel that people can take things for granted and don’t realize how by just …
Called to cancel service bc my trash wasn’t being picked up on time, constantly have to call. Lady on the phone who sounds very old and crotchety asked if the can was empty. Well no it’s not my trash hasn’t been picked up for the whole two …
I called to make a payment over the phone and I spoke with Christy, she was rude and told me to pay online. I told her I couldn’t do that right then and she said it wasn’t her problem. I asked to talk to her boss and she said she is the …
The worse service ever! The owner is rude and they have terrible people skills. I will never use their services again!!! If you want great service I suggest you use White Oak service!!! Don’t go for the lower price with Garbage hound because you will get what you pay for…garbage!
As an employee of Garbage Hound…. some of these negative reviews are not even customers of Garbage Hound and never have been. Some also, did not reveal that their accounts were delinquent. So if you are gonna rate a company, please tell the whole story! Always 2 sides to every story.
Satisfied customer for many years. Moved to area in 1991, first garbage company we used was awful. So thankful we found Garbage Hound Sanitation. They have served us well.
I’m not the best on paying them on time I admitted my fault. But I missed putting trash out last week. Made sure it was down today. No one picked up. I’m over full. I no I paid for a qaurterly service to last month. So I also looked back in emails no noticed of needing a payment. Frustrated!
Called to pay my bill but I can’t pay my bill over the phone You have to go to their website which is the most unfriendly website ever. Tried to fill out the form to have automatic payment but you can’t fill it out on line, you have to …
ABSOLUTELY THE WORST TRASH SERVICE I HAVE EVER WASTED MY MONEY ON!! THE LADY WHO SNSWERS THE PHONE IS THE RUDEST MOST HATEFUL HUMAN EVER AND NEEDS TO BE FIRED!!! THEY WON’T PICK UR TRASH UP EVEN IF YOU PAY THAT DAY. PEOPLE BEWARE OF THIS COMPANY!!! IM SURPRISED THEY STAY IN BUSINESS WITH ALL THE BAD REVIEWS!!!
This company is a scam, they take your money but not your garbage. What they are doing is criminal. NOT DELINQUENT ON THE ACCOUNT! Paid two months up front, it’s been 6 weeks with only 3 pick-ups. All the 5 star reviews are employees, family, or friends of the owners.
Horrible customer service!!!!! Even after almost 3 years with never a late payment, no complaints about their loud late night pick ups, trash left in the bottom of the can and around the driveway. I missed 1 pick up and while they were …
I went to their site to check pic up dates and saw some of these reviews and had to laugh. 1st off remember there’s a very small amount of reviews for s company with hundreds of clients. For me, they are awsome. I put out my trash plus …
Just terrible customer service. The drivers are friendly and do a great job but if you ever need anything from the office other than to sign up for service forget about it. They also have a “D-” rating on BBB. There are a few options for trash in Jackson county… go with someone else, they all cost about the same.
Wow…after reading the reviews I was afraid to call. Felt compelled just like the last person to leave a review. The lady I just spoke with was as friendly and informative as possible. Very patient with all my questions etc. You make a lot …
Worst service possible. You will be lucky to get your trash picked up on the proper day. They raise their prices far to frequently and its usually around a 2 dollar price hike. Customer service is rude and condescending. I was a customer for 11 years. It used to be a good company but now i can’t recommend them.
Don’t use this company!!!!!!! My mom and dad were with them for 10 yrs or better and when they’re driver backed over her well house which 4 people saw him do so it cost us 200 to fix instead of offering my mom free service for a few months …
Horrible disregard for traffic on Hwy 124 during school rush hour. 7:30 am – 8:00 am. (from gum Springs Road, to round-about) Garbage Hound truck making frequent stops on Highway 124, blocking the flow of traffic for school buses and …
They picked up 1st week and now,they decided they will not come down the dirt road and have asked my neighbors and I to carry our cans down and 1/8 of a mile dirt road if we want it emptied. They lied to us when they wanted 2 month up …
The drivers for this company go 50 through neighborhoods. And, I also feel that the way they pick up trash should be illegal, because they pick up trash from both sides of the road while only going down it one way. While this may seem like …
I don’t speak for everyone but as for myself. They are Great! Payments are simple, Trash is always picked up the same day each week. The guys on my route always put the bin nicely back on the driveway. I’ve been in Hoschton for 2yrs and had GH sense I moved in. They’re awesome!
I am not a relative or employee. I am a firm believer in supporting our local businesses.
I have had exceptional service, they answer my calls. In the past couple of …
If i could leave zero stars i would, DO NOT use this trash service unless you HAVE NO other options! Worst customer service ive ever had to deal with! The woman who answers the phone, needs to find another job because she sounds so …
Absolute horrible service. The person answering phones is a rude c#%t and should not be in customer service. Called and cancelled my service after the second time they said we were late paying (we were under the impression we were on …
I used them for months then I drove for them.
It’s too bad that I have to give them 1 star because that’s how they treat customers. Customer service is not their position it’s Money 💰. …
They have missed many pickups over the years that I have been a customer. Called the number listed from the owner in a previous review and after several tries I reached Monica who pretended not to be able to hear me.When I told her I was on …
Apparently emptying out my trash container is an issue. I called to report the problem, of course the hateful lady on the other end said it was my fault for not having everything properly bagged. Well guess what? This time it was properly bagged and they still failed.
They used to be excellent. Now they will not pick up any bags outside of your can. The trash man wrote in big white paint arrows and the words house and street all over the top of my can. It looks terrible. I have asked them to change it out for several months but they have not done it yet.
I had to read these posts and from my experience with this company they are pretty accurate posts/comments. They delivered a broken garbage can and I had to ask multiple times for them to take my recycle bin that I never use. Every time I …
If I knew what I know about this company, then I would have never used them. The office people including a manager are rude. They pick up every other week at least a day late. They always give the excuse is they are short handed or …
Worst customer service ever. Signed up back in the summer paid my bill until I lost my job recently. So I missed a month, they immediately cut off my service but have continued to bill me anyway. They now state if I don’t pay for service …
We have had GH for around 5 years now. We have always thought they had done a great job. But lately I have been having missed pick ups & my normal pick up is Thursday with no warning it’s frequently picked up on Friday. No biggie. But today …
After “hello,” the lady that answered was terse and condescending when I asked basic questions. It was like she hated me and had never met me. I knew not to use their service within a minute of calling. If they’re hateful to a potential new customer, I don’t expect them to be any better after I give them money.
If I could give them 0 stars I would. HORRIBLE customer service. The receptionist ( who told me she was the owner when I asked to speak to a manager) called my husband and I liars. For three weeks straight we put our trash out the night …
Horrible service. Hard to pay the bill online. And if you call to pay the bill the woman who answers the phone is horrible! She’s so rude! We’ve used them for a year now and over the summer they didn’t show up for about 2 weeks! Found out …
My neighbors’ trash was picked up and mine was not so I called 2 days later to inquire about why because my account was up-to-date with payments. Monica told me that I needed to call the next day if pick-up is missed and when I asked if …
The lady who answers the phone is disgusting and rude !!! She is very unprofessional and disrespectful, she hung up on me and didn’t answer the 2 times I called . They need to remove her from the phone line . As for the guys who picked up …
I’ve been a customer with garbage hound for years been happy till today. Try to make this short. I pay quarterly I admit my fault i forgot bill was due. So I paid this morning then I called to ask if she could radio guys to pick up they had …
Only giving 1 star because you have to give a star to leave feedback. Signed up with this poorly run company for commercial service. They send me a dumpster that is rusted out and lids that were broken and ripped off. They said “you’ll get …
When looking for service for my disabled brother who lives in Maysville I shopped around. I looked over Garbage Hounds website and decided to give the little guy a try. Especially since the motto on their website is “A Home-Grown Company …
They were good in the past but lately their service is terrible. They pulled out bags of trash from our trash bin and left it on the side of the road and refused to take it. They’ve always said as long as the overflow is bagged and closed …
This is not an easy job!. Once in awhile my trash pick up is a day late but they’ve always picked it up. They never leave trash around the can. I appreciate the job they do. I would definitely recommend this company. I have been a satisfied customer for 2 years.
Christmas Eve my garbage out at curb by 7am video cameras proof, I called office at 8 and she said regular times pick up so I thought I was ok. Called back at 12:30 office closed left message got called Thursday she said guy picked up on …
They were good in the beginning but missed pick ups often. When I would email that they missed a pick up, the rep or driver argues that your stuff is not on road, when in fact it was. Then will ignore your emails until you request to cancel …
They cannot seem to update my payment info for 2 months straight. Filled out form on their website, emailed it to them and they cannot seem to get it updated and running the wrong card number. The lady on the phone is a (Bad word) and …
Have been a customer of GH for four years now. Yes, there have been times where they have missed a pick up. This week’s recycling was a perfect example. I called and spoke to the office and she sincerely apologized stating their new truck …
I recently moved into a neighborhood who’s one of two options was Garbage Hound. Almost all the houses use Garbage Hound so I called them first. Their lack of phone response made it impossible to set up an account, so I took my business …
The person who answers the phone is very rude and short even when asking simple questions. I felt like I was such a bother in setting up service. Since we are limited in choices, I just shook it off. We had service for 3 months. We did …
Only gets 1 star because it won’t allow me to choose NONE! —THE most horrible company ever! I was in ACTIVE BREAST CANCER, and we were struggling financially, so I was late on the payment…. They actually came to my house, poured the …
Good prices for the service they provide, really reliable. I am not sure what is up with all the horrible reviews, save perhaps they raised thier prices by two dollars a month last month (could people really be that upset about it?). I …
We recently moved and decided to use the same trash collection company the previous owners recommended to us. So far our experience has been great. We have had several large furniture boxes from moving and the crew has gone above and beyond …
We aren’t related to anyone at Garbage Hound in anyway but have been doing business with them for over 10 years. I’ve never had anyone be rude or had anything other than great service from them. The lady who runs the office is pleasant, …
My elderly mother has used this trash pickup service for over 5 years. The truck driver and the young boy that rides on the side of the truck are lazy. They complain that they have a hard time getting in and out of the area where my mother …
So I’ve been a customer for 13ish years. I have been late on on my bill 2x before that. I only have my can picked up every 2 weeks or less.
My banking acct shows that I am paid thru. Then I get a statement I am late…so …
This is about the rudest Company out there. The woman in this office are rude as it can be. They hang up the phone cant even say thank you or bye. They do pick up the trash not paying attention leave trash on the ground not cleaning it up. …
For starters, the lady that answers the phone is rude has no customer service skills whatsoever! Lacks accountability and is quick to place blame on the customer. A guy in a pickup truck came and took our trash out of the can, and threw our …
they NEVER pickup anything outside of their own can despite their website saying they will do 2 extra bags if placed outside of their cans…..they also don’t completely empty the cans leaving garbage behind, and they simply throw the cans …
I have been with Garbage Hound for over 9 years, and they have always done a good job. The Customer Service reps have been helpful, polite and professional. Even during the pandemic and the current extreme labor shortage, they do the best …
Liars and poor service!! Talk to a lady about picking up my cans told me they would be picked up on a Monday..told her the can had trash in it she said thats fine. Came home on a Friday can gone and trash all in my yard. Wife was outside …
While using them for pickup debris was always left scattered on the property. The website is unreliable as far as trying to pay a bill. The receptionist was rude and condescending when trying to even ask to pay or why it wasn’t going …
After contacting this company due to our trash cans being hit by a driver and the trash cans being damaged and no longer usable , we were told we would have to pay $100 per can to replace them after this was no fault of ours . Even with a …
They never come pick trash up on time. You cant get ahold of anyone in office but when you do they are rude and all they say is they are short handed and your day is the same ..But they going up on prices..you cant even get the job done now …
We’ve been with them for 5 years and they’ve occasionally missed a pickup here and there, but now they haven’t picked up trash in 3 weeks and say they are “short staffed so please be patient” …
This company is terrible. They have missed my trash 2 weeks in a row but pick up all my neighbors trash. I will be canceling service and going with another company. Don’t waste your time folks. …
Customer Service is Very Rude and Guys who empty trash into truck throw empty trash can wherever they feel (leave in street or in middle of your driveway so you can’t pull in) …
Please believe EVERY bad review you read about this company. They have poor customer service, NEVER pick up on time, however if you are day late or dollar short on your bill. They will harass you and call you just about every day of the …
They change what they pick up constantly. Things I’ve been putting in my trash cans for years now they don’t accept. I’ve had to unload my trash can several times and make other arrangements for things I’ve been throwing away for years. …
Absolutely horrible company. Started with this company in early 2022 and it was fine until my wife decided to let them have a card on file verses paying monthly. As soon as they got a card on file to charge they charged for 3 months in …
I just went to pay my bill and saw all the bad reviews people have been posting and figured I’d make one for those looking at getting service here. I’ve done business with garbage hound for close to 5 years. When I first signed up they …
I had my scheduled pick up day with two bags in the can and two bags out in front of the cab because they were too big to fit so I left them out. I come home to see the van is empty but the two bags are still on the road by the empty can??? …
Poor quality of service.
Trash/garbage and recycling
Dysfunctional, not dependable.
give them a chance
Horrrible service !!! Would not recommend to anyone!!!
Worst customer service ever!
Poor service and not very customer friendly.
Very poor customer service , Will be getting another trash service .. sad
Rude staff. Use White Oak sanitation instead cheaper!!
Crooks use any other others this company is run by crooks.
Worst service ever, don’t use this company. Waste your time and money!!!!!
Tried this company was not impressed at all…Went with Brooks Sanitation..Never had a problem.
we are very satisfied with the service from garbage hound. never had a problem.
They are ok.
I have used them for over 20 years with little to no issues.
They have change where they want the cans twice in 2 weeks. Still don’t take the garbage.
Worst customer service… never answer the phone when they do they are unhelpful and unwilling to even make a effort to have good business standards… use any Compnay but this one…
Worst company ever. If you have a choice please choose another company. They always miss pickup and still charge for the entire month
Just called to cancel my service and was hung up on… read the reviews prior to choosing a trash pick up service.
Very late pickups..4-5 days late. Will not answer the phones. Last few pickups were in the middle of the night.
Always late to pick up the trash, customer service is horrendous. Don’t waste your time money or effort
Late, poor customer service and worsts garbage company in general. Canceling today and switching. Don’t waste your time.
We have a couple days during the year they don’t pick up recycling but we aren’t upset. Local business and happy with it!!
Paid upfront for service and my trash was missed 4 weeks in a row. No credit issued for missed pickups. Worst service ever!
Staff are very friendly and professional, informative, they always answer my calls with out waiting on time. AND WE ARE NOT RELATIVES OR EMPLOYEES OF GARBAGE HOUND. JULY 17, 2020
The worst garbage company around no respect for their customers or the communities that the service if you want oil spots in front of your house and throughout your neighborhood feel free to use them otherwise go somewhere else anywhere else is better than them
Always skips my house. Told them to come get their can after have been skipped for a month lady called and said I haven’t paid but did then poured garbage on ground and took can lol very poor way to do someone now I have a mess to clean up
I am not a relative nor do I know anyone working for this company. I have had nothing but excellent customer service from Garbage Hound during the last 3 years I’ve been using them.
Very impressed with the service I received today. We forgot to put out the trash can last night and the nice gentlemen from Garbage Hound not only retreaved it from the side of my house but also returned it! Thank you guys for being so considerate ! Very much appreciated!
Missed MULTIPLE pick ups. No one returns phone calls. No one even answers the phone during normal business hours. Waste of money. Don’t use them if you can help it. I would give them “negative stars” if I could…
Originally set my service up with Republic Services and after 3 promises to deliver a garbage and a recycling container, they never showed up… Called Garbage Hound first thing Monday morning (7am) which is the same day in our neighborhood …
I’ve had GH for five years now without any major issues.
My only suggestion would be to offer recycling pickup in rural areas. I have to take my recycling to them currently.
Garbage Hound isn’t a good sanitation company. They will leave your trash on the side of the road and on most pick up days (Thursday in my case) they won’t ahow up until Friday evening and still won’t take all of your trash because “they have a full truck.”
My family has used Garbage Hound for several years, and never had a problem or issue with their service or the reliability / dependability of trash pick-up. We continue to be happy and pleased with Garbage Hound.
Why you can’t pick up my trash on time? You want your money on time!!! This makes 2 times yall have missed my trash!!!
Theyre just awful. If anyone wants to start their own garbage crew, please do. These people just do not care about you at all. Theyre also disorganized. They messed up my payments multiple times.
After 15 or so calls and the assurance we would have pickup this thurs 8 4 we have 2 and a half weeks of trash on the curb. The 4.50 credit does not help when your kids arenstarting school with garbage all over. We look like miscreants and …
The trash barrel has been broke for two years. No replacement. The guys that pickup the trash wont pickup the trash. They will reach in and pickup one sack and leave. Customer service is not in there language. But every year they ask for money at xmas. Bad service.
Reviews speak for themselves. Very poor customer service beginning with the woman who answers the phone. She’s flat out rude. Also- their billing technique could use some major upgrades. If I had another choice, I would choose someone else.
So I set the trash out Sunday night for Monday pick up. Come back in from town today to see, yet again they totally skipped my trash again. Yay! And since it sat out there a few days you know nightly trash monsters spread it out all down …
They use to have exceptional service. I have been extremely happy with them in the past. But lately it is absolutely TERRIBLE!! I am canceling my service.
Horrible first impression. I called to obtain more info on their service, and the woman answering the phone was very curt, and hung up before I could really speak. She asked what city I live in, and while my address reads Gainesville, we …
We were at McDonalds this morning and we were waving at the trash men. My kids love trash trucks and trash men. The trash man came up to the car and gave my little boy a High five. He will always remember that! Thank you for making his day!
I’ve noticed this company only responds to complaints they can blame on the customer not the ones that can be blamed on them. A year later and still no response to my original statement: Not sure why they don’t update customers on changes to pick up policy or return phone messages…
I called to ask a question as I was hesitant due to past experience as the person seemed bothered when you ask any questions.
I feel that people can take things for granted and don’t realize how by just …
Called to cancel service bc my trash wasn’t being picked up on time, constantly have to call. Lady on the phone who sounds very old and crotchety asked if the can was empty. Well no it’s not my trash hasn’t been picked up for the whole two …
I called to make a payment over the phone and I spoke with Christy, she was rude and told me to pay online. I told her I couldn’t do that right then and she said it wasn’t her problem. I asked to talk to her boss and she said she is the …
The worse service ever! The owner is rude and they have terrible people skills. I will never use their services again!!! If you want great service I suggest you use White Oak service!!! Don’t go for the lower price with Garbage hound because you will get what you pay for…garbage!
As an employee of Garbage Hound…. some of these negative reviews are not even customers of Garbage Hound and never have been. Some also, did not reveal that their accounts were delinquent. So if you are gonna rate a company, please tell the whole story! Always 2 sides to every story.
Satisfied customer for many years. Moved to area in 1991, first garbage company we used was awful. So thankful we found Garbage Hound Sanitation. They have served us well.
I’m not the best on paying them on time I admitted my fault. But I missed putting trash out last week. Made sure it was down today. No one picked up. I’m over full. I no I paid for a qaurterly service to last month. So I also looked back in emails no noticed of needing a payment. Frustrated!
Called to pay my bill but I can’t pay my bill over the phone You have to go to their website which is the most unfriendly website ever. Tried to fill out the form to have automatic payment but you can’t fill it out on line, you have to …
ABSOLUTELY THE WORST TRASH SERVICE I HAVE EVER WASTED MY MONEY ON!! THE LADY WHO SNSWERS THE PHONE IS THE RUDEST MOST HATEFUL HUMAN EVER AND NEEDS TO BE FIRED!!! THEY WON’T PICK UR TRASH UP EVEN IF YOU PAY THAT DAY. PEOPLE BEWARE OF THIS COMPANY!!! IM SURPRISED THEY STAY IN BUSINESS WITH ALL THE BAD REVIEWS!!!
This company is a scam, they take your money but not your garbage. What they are doing is criminal. NOT DELINQUENT ON THE ACCOUNT! Paid two months up front, it’s been 6 weeks with only 3 pick-ups. All the 5 star reviews are employees, family, or friends of the owners.
Horrible customer service!!!!! Even after almost 3 years with never a late payment, no complaints about their loud late night pick ups, trash left in the bottom of the can and around the driveway. I missed 1 pick up and while they were …
I went to their site to check pic up dates and saw some of these reviews and had to laugh. 1st off remember there’s a very small amount of reviews for s company with hundreds of clients. For me, they are awsome. I put out my trash plus …
Just terrible customer service. The drivers are friendly and do a great job but if you ever need anything from the office other than to sign up for service forget about it. They also have a “D-” rating on BBB. There are a few options for trash in Jackson county… go with someone else, they all cost about the same.
Wow…after reading the reviews I was afraid to call. Felt compelled just like the last person to leave a review. The lady I just spoke with was as friendly and informative as possible. Very patient with all my questions etc. You make a lot …
Worst service possible. You will be lucky to get your trash picked up on the proper day. They raise their prices far to frequently and its usually around a 2 dollar price hike. Customer service is rude and condescending. I was a customer for 11 years. It used to be a good company but now i can’t recommend them.
Don’t use this company!!!!!!! My mom and dad were with them for 10 yrs or better and when they’re driver backed over her well house which 4 people saw him do so it cost us 200 to fix instead of offering my mom free service for a few months …
Horrible disregard for traffic on Hwy 124 during school rush hour. 7:30 am – 8:00 am. (from gum Springs Road, to round-about) Garbage Hound truck making frequent stops on Highway 124, blocking the flow of traffic for school buses and …
They picked up 1st week and now,they decided they will not come down the dirt road and have asked my neighbors and I to carry our cans down and 1/8 of a mile dirt road if we want it emptied. They lied to us when they wanted 2 month up …
The drivers for this company go 50 through neighborhoods. And, I also feel that the way they pick up trash should be illegal, because they pick up trash from both sides of the road while only going down it one way. While this may seem like …
I don’t speak for everyone but as for myself. They are Great! Payments are simple, Trash is always picked up the same day each week. The guys on my route always put the bin nicely back on the driveway. I’ve been in Hoschton for 2yrs and had GH sense I moved in. They’re awesome!
I am not a relative or employee. I am a firm believer in supporting our local businesses.
I have had exceptional service, they answer my calls. In the past couple of …
If i could leave zero stars i would, DO NOT use this trash service unless you HAVE NO other options! Worst customer service ive ever had to deal with! The woman who answers the phone, needs to find another job because she sounds so …
Absolute horrible service. The person answering phones is a rude c#%t and should not be in customer service. Called and cancelled my service after the second time they said we were late paying (we were under the impression we were on …
I used them for months then I drove for them.
It’s too bad that I have to give them 1 star because that’s how they treat customers. Customer service is not their position it’s Money 💰. …
They have missed many pickups over the years that I have been a customer. Called the number listed from the owner in a previous review and after several tries I reached Monica who pretended not to be able to hear me.When I told her I was on …
Apparently emptying out my trash container is an issue. I called to report the problem, of course the hateful lady on the other end said it was my fault for not having everything properly bagged. Well guess what? This time it was properly bagged and they still failed.
This is week number two that our garbage has not been picked up. Last week was told they had a new driver. Not sure what the excuse will be this week.
The service is okay. But the lady who picks up the phone call is rude. Gives attitude to every question you have.
They used to be excellent. Now they will not pick up any bags outside of your can. The trash man wrote in big white paint arrows and the words house and street all over the top of my can. It looks terrible. I have asked them to change it out for several months but they have not done it yet.
I had to read these posts and from my experience with this company they are pretty accurate posts/comments. They delivered a broken garbage can and I had to ask multiple times for them to take my recycle bin that I never use. Every time I …
If I knew what I know about this company, then I would have never used them. The office people including a manager are rude. They pick up every other week at least a day late. They always give the excuse is they are short handed or …
Horrible customer service! Bags left and items to be picked up change without warning!
Worst customer service ever. Signed up back in the summer paid my bill until I lost my job recently. So I missed a month, they immediately cut off my service but have continued to bill me anyway. They now state if I don’t pay for service …
We have had GH for around 5 years now. We have always thought they had done a great job. But lately I have been having missed pick ups & my normal pick up is Thursday with no warning it’s frequently picked up on Friday. No biggie. But today …
After “hello,” the lady that answered was terse and condescending when I asked basic questions. It was like she hated me and had never met me. I knew not to use their service within a minute of calling. If they’re hateful to a potential new customer, I don’t expect them to be any better after I give them money.
If I could give them 0 stars I would. HORRIBLE customer service. The receptionist ( who told me she was the owner when I asked to speak to a manager) called my husband and I liars. For three weeks straight we put our trash out the night …
Horrible service. Hard to pay the bill online. And if you call to pay the bill the woman who answers the phone is horrible! She’s so rude! We’ve used them for a year now and over the summer they didn’t show up for about 2 weeks! Found out …
My neighbors’ trash was picked up and mine was not so I called 2 days later to inquire about why because my account was up-to-date with payments. Monica told me that I needed to call the next day if pick-up is missed and when I asked if …
The lady who answers the phone is disgusting and rude !!! She is very unprofessional and disrespectful, she hung up on me and didn’t answer the 2 times I called . They need to remove her from the phone line . As for the guys who picked up …
I’ve been a customer with garbage hound for years been happy till today. Try to make this short. I pay quarterly I admit my fault i forgot bill was due. So I paid this morning then I called to ask if she could radio guys to pick up they had …
Only giving 1 star because you have to give a star to leave feedback. Signed up with this poorly run company for commercial service. They send me a dumpster that is rusted out and lids that were broken and ripped off. They said “you’ll get …
When looking for service for my disabled brother who lives in Maysville I shopped around. I looked over Garbage Hounds website and decided to give the little guy a try. Especially since the motto on their website is “A Home-Grown Company …
They were good in the past but lately their service is terrible. They pulled out bags of trash from our trash bin and left it on the side of the road and refused to take it. They’ve always said as long as the overflow is bagged and closed …
This is not an easy job!. Once in awhile my trash pick up is a day late but they’ve always picked it up. They never leave trash around the can. I appreciate the job they do. I would definitely recommend this company. I have been a satisfied customer for 2 years.
Christmas Eve my garbage out at curb by 7am video cameras proof, I called office at 8 and she said regular times pick up so I thought I was ok. Called back at 12:30 office closed left message got called Thursday she said guy picked up on …
They were good in the beginning but missed pick ups often. When I would email that they missed a pick up, the rep or driver argues that your stuff is not on road, when in fact it was. Then will ignore your emails until you request to cancel …
They cannot seem to update my payment info for 2 months straight. Filled out form on their website, emailed it to them and they cannot seem to get it updated and running the wrong card number. The lady on the phone is a (Bad word) and …
Have been a customer of GH for four years now. Yes, there have been times where they have missed a pick up. This week’s recycling was a perfect example. I called and spoke to the office and she sincerely apologized stating their new truck …
I recently moved into a neighborhood who’s one of two options was Garbage Hound. Almost all the houses use Garbage Hound so I called them first. Their lack of phone response made it impossible to set up an account, so I took my business …
The person who answers the phone is very rude and short even when asking simple questions. I felt like I was such a bother in setting up service. Since we are limited in choices, I just shook it off. We had service for 3 months. We did …
Garbage Hound is a horrible company to do business with. I was a former customer for 11 years. The last two years of service were rapidly declining. …
Only gets 1 star because it won’t allow me to choose NONE! —THE most horrible company ever! I was in ACTIVE BREAST CANCER, and we were struggling financially, so I was late on the payment…. They actually came to my house, poured the …
Good prices for the service they provide, really reliable. I am not sure what is up with all the horrible reviews, save perhaps they raised thier prices by two dollars a month last month (could people really be that upset about it?). I …
We recently moved and decided to use the same trash collection company the previous owners recommended to us. So far our experience has been great. We have had several large furniture boxes from moving and the crew has gone above and beyond …
We aren’t related to anyone at Garbage Hound in anyway but have been doing business with them for over 10 years. I’ve never had anyone be rude or had anything other than great service from them. The lady who runs the office is pleasant, …
My elderly mother has used this trash pickup service for over 5 years. The truck driver and the young boy that rides on the side of the truck are lazy. They complain that they have a hard time getting in and out of the area where my mother …
So I’ve been a customer for 13ish years. I have been late on on my bill 2x before that. I only have my can picked up every 2 weeks or less.
My banking acct shows that I am paid thru. Then I get a statement I am late…so …
This is about the rudest Company out there. The woman in this office are rude as it can be. They hang up the phone cant even say thank you or bye. They do pick up the trash not paying attention leave trash on the ground not cleaning it up. …
For starters, the lady that answers the phone is rude has no customer service skills whatsoever! Lacks accountability and is quick to place blame on the customer. A guy in a pickup truck came and took our trash out of the can, and threw our …
they NEVER pickup anything outside of their own can despite their website saying they will do 2 extra bags if placed outside of their cans…..they also don’t completely empty the cans leaving garbage behind, and they simply throw the cans …
This company is not reliable. Been with them for two weeks. Both of those weeks they have been late on pick up by two days.
I have paid for this service going on two months and they only picked up my trash once. Everytime I call they say next week. Zero stars, I’m done.
I have been with Garbage Hound for over 9 years, and they have always done a good job. The Customer Service reps have been helpful, polite and professional. Even during the pandemic and the current extreme labor shortage, they do the best …
Liars and poor service!! Talk to a lady about picking up my cans told me they would be picked up on a Monday..told her the can had trash in it she said thats fine. Came home on a Friday can gone and trash all in my yard. Wife was outside …
Just no. If I could live without a trash service i would. We have problems with this company Every. Single. Week.
While using them for pickup debris was always left scattered on the property. The website is unreliable as far as trying to pay a bill. The receptionist was rude and condescending when trying to even ask to pay or why it wasn’t going …
After contacting this company due to our trash cans being hit by a driver and the trash cans being damaged and no longer usable , we were told we would have to pay $100 per can to replace them after this was no fault of ours . Even with a …
They never come pick trash up on time. You cant get ahold of anyone in office but when you do they are rude and all they say is they are short handed and your day is the same ..But they going up on prices..you cant even get the job done now …
We’ve been with them for 5 years and they’ve occasionally missed a pickup here and there, but now they haven’t picked up trash in 3 weeks and say they are “short staffed so please be patient” …
This company is terrible. They have missed my trash 2 weeks in a row but pick up all my neighbors trash. I will be canceling service and going with another company. Don’t waste your time folks. …
Customer Service is Very Rude and Guys who empty trash into truck throw empty trash can wherever they feel (leave in street or in middle of your driveway so you can’t pull in) …
Please believe EVERY bad review you read about this company. They have poor customer service, NEVER pick up on time, however if you are day late or dollar short on your bill. They will harass you and call you just about every day of the …
They change what they pick up constantly. Things I’ve been putting in my trash cans for years now they don’t accept. I’ve had to unload my trash can several times and make other arrangements for things I’ve been throwing away for years. …
Absolutely horrible company. Started with this company in early 2022 and it was fine until my wife decided to let them have a card on file verses paying monthly. As soon as they got a card on file to charge they charged for 3 months in …
I just went to pay my bill and saw all the bad reviews people have been posting and figured I’d make one for those looking at getting service here. I’ve done business with garbage hound for close to 5 years. When I first signed up they …
I had my scheduled pick up day with two bags in the can and two bags out in front of the cab because they were too big to fit so I left them out. I come home to see the van is empty but the two bags are still on the road by the empty can??? …