(Translated by Google) They charge a lot for electricity
How is it possible that I pay 400 or more and we are only two people in a house, they exaggerate with the charges …
Customer service not helpful. I been Paying my bill over the phone and they returned the payment charging me $30. Why did I get a confirmation number ? If payment didn’t get through? Ridiculous!
The payment portal is one of the most difficult to use. If I can give it a 1/2 star or lower, I would. I was a former web applications developer and know something about usability. In the past 5 years I have been in Garland, the online …
Worst customer service of all time. Every time i dealt with anyone there, it seemed like that day was their first day on the job. STAY AWAY FROM THERE……
Extremely high priced utilities. Blew the attic and replaced all windows in the home. This in conjunction with under utilized usage still results in grossly high dollar bills.
Talked to Mike to turn on the utilities who was very professional and assisted in completing the transaction over the phone and answered several questions very clearly. Good Job!
Worst company ever makes the city of garland horrible
Never knew of a utility company not having a 24 hour customer service representative , front desk people are very rude treat you like your someone tryna get …
I wish I could rate lower than a 1 star rating. The wait times are unacceptable and they do not take responsibility for their own mistakes. Truly terrible service.
Straight up highway robbery our bill 400$ straight for two years now this month it’s 500$ no other choices your better off in another town because Garland electric is robbing folks who trying to live
THIS REVIEW DOES NOT DESERVE A SINGLE STAR. WHEN I TELL YOU THE CITY OF GARLAND ARE SOME INEPT MOFOS, PLEASE BELIEVE ME THEY ARE!! I CALLED TO SEE WHAT MY BALANCE WAS FOR DISCONNECTING MY SERVICE AT A PREVIOUS APARTMENT AND THOSE JERK OFFS …
Worst experience with the customer service and the person at the desk. They are rude and not listening to the customer. When they need help translating they are still rude like I owe them. No please or thank you no smile no greeting.
I have been trying to get my service turned on sent them everything they asked for and they still say it’s not good enough why is getting my lights turned on so difficult if I could give them no stars I would
I just spoke with Gloria on the phone and she was very friendly and helpful with getting me set up with electricity for my first apartment! You rock Gloria!
Every month is a struggle to pay my bill online. I don’t understand why it is so complicated for them to have a working site. Especially when tots so expensive.
They are charging more for water then electricity. My water bill was twice as much as my electric bill in december, and we had weeks of below freezing temps.
Isn’t there anyone to get help from against these crocks? BBB, anyone?
Worse service ever… i came to turn my lights on and Sandy was a b$#%@ looking all snotty and tellig me i have to do this and that and not one smile like a REAL customer service should be 😠😠😠 they need some real and nice workers here …
I just read that the cost per one kw went from $50 to $7000. This petrifies me. They said some folks could see bills up to $17K . Please tell me this isn’t true.
Only electric company is the Garland one. They charge you the electric rates that they want which are way more expensive than when you can shop around. Be ready for a hefty bill.
Complete maze…. Wait for customer service to pickup up 10-min. each time I call. Horrible lengthy signup process. New to area, be prepared for a long, draining, approval process
What can you say, they have the market cornered, there is no other choice for most Garland residents for electricity and they know it. Can I give it a half star?
Awful , rude costumer service I was hanged up and accused of not wanting to fix , an issue they caused them selves .
I asked to speak manager he said let me see if he wants to speak to you and he just hanged up .
Garland utilities are by far the worst company I’ve ever experienced this city electric service is definitely a scam I can’t wait to move out of this city just because the utilities are so high.
10.3 kwh and there is nothing that I can do about it. My electric bill is twice as much in my town home as when I owned a house. Please avoid if at all possible. Trying to do anything I can to switch but it’s not looking good.
They don’t deserve any stars. The worst company I’ve ever dealt with. They are extremely expensive and they do not work with their customer even during the pandemic. HORRIBLE company and service!
Highest electric rates in the state. Government monopoly precludes competition which would drive rates down. Currently have my home on the market. When it sells I will not miss Garland’s consistently high bills.
Made my payment today, they said it would be turn back on before 7pm it’s 10pm and my power was never turn on. I’ll be there tomorrow morning to see what happened? …
Too expensive! I feel as though they’re are overcharging their customers and electricity shouldn’t be costing over $200 or $300. Please don’t move to Garland!
Honestly, if you have questions on your bills call, I have been in line over 10 min bc they forgot their bill and they had questions, the tellers are cut and dry to keep the line going. FYI, the Utilities building is a block away to the …
I had to pay 841.52 because a mistake city of garland made they said they forgot to bill me for one month so the put it on my next bill which wasn’t my fault and they still wouldnt split bill up or work with me they talked like it was my …
Dora was so rude on the phone, couldn’t ask any questions without her sounding frustrated with me. I came in and luckily Sandy made it better. She was so nice and professional!! Thank you Sandy!
horrible service. only reason they are in business is because it’s a monopoly. you have no choice to use anyone else. i just want electric service on for few days. they want to charge me for water, sewer, trash also. last time i …
Don’t move to Garland…customer service is a joke right out of Family Guy…these reps wouldn’t last 10 seconds In a private sector…lol they are worse than a drought in the Sahara…so laughable…reason why I will no longer be living in Garland! Thanks Garland Utilities for choosing where NOT to live!
Worst city to live , people don’t move to garland ! Any other city is great ! The city of Garland utilities are a reap off , they screw you over any time they can , and the fees they charge are a joke , couple of time I had to ask the city …
if i could rate lower i would. the bill pay website has never worked. i have had to call and speak to a representative every month for the entirety of my service
With terrible customer service and unreasonable fees, that can only be waved through very silly means, the City of Garland Utilities is by far the worst experience I’ve had with a utilities company in my life. Unfortunately, they have a monopoly, so I cannot take my business to a competitor.
Garland doesn’t have respect for residents. Why must I verify ss# and DL# just to pay a bill? I mean I have the account # and address and you can’t let me pay a bill. Oh no you rather me not pay so you can charge me a late fee. Damn idiots!
Just got off the phone with the customer service she sounded like she didn’t want to be there!! I hate that. Plus cost 200 to start up the account and a extra 30$$ like lmaooo It’s a joke fr smh Not moving to Garland anytime soon.
Bills were okay at first until they completely began skyrocketing a few months later. I am hardly ever home and have been charged with bills that are completely outrageous and know are inaccurate. They always make excuses to justify their …
Horrible Employees Horrible customer Service when I had to switch the electric over into my name due for my family they told me nothing will be shut off then a few hours later they still shut it off my father is sick from his heart I will …
I couldn’t pay my bill it so it got disconnected and they charged me an additional deposit to reconnect so instead of 350 my bill totalled to 700 and that happened 5 times. Supposedly they can charge u a deposit when you get disconnected upto 5 times. That’s B’s especially if they know u can’t pay why charge you more money smh
Horrible customer service I called today trying to make a payment on a house under construction we don’t have a physical bill since is under construction probably some nosy ppl took it so I try calling the billing department and Theresa …
I just moved to Garland and live in an apartment so I don’t know if this is normal but everytime it rains the electricity goes out! I don’t like that as it’s annoying and scary. Also can be dangerous for our health and safety.
Everyone, if you want things to change. What do you need to do? This is for everyone. They are not untouchables. So do what you must. Sounds like they can careless about complaints or customers. Because they know people will move and …
Every month is a battle to pay my bill. I try to pay online and it never goes through. It’s hot or miss whether so can pay by phone. Bill payment is extremely unreliable. Measures NEED to be taken to update the payment system. This is the age of technology.
If I could give them zero stars I would. I made payment online and they gave me a confirmation number. Then less then 3 weeks later they shut of my water without notification saying they didn’t get a payment even though they gave me a …
The people that work in the field can be jerks, however I have never had any issues when calling the customer service line. My wife had surgery and was out of work for almost a month, they pushed back my bill 3 weeks for 2 months straight. which allowed us to catch up.
I would not recommend living in Garland where they have a monopoly on the utilities. The absurd fees, awful service, and numerous mistakes on their part have made us decide to look for a houses outside of Garland when the time comes to move.
They over charge, they don’t care if you have money or not to pay and they cut off your service, never manager is available, they don’t really care about helping the customdollars we are paying every single month for the last five months …
Too expensive!! I haven’t had any problems with customer service but bills are way too high. I live in a rent house so can’t do updates for conservation.. I just turn stuff off to conserve…anyway my bill is always high even when not running central heat or air the whole month, and I don’t water either.
Most expensive utility company ever. I recently moved to Garland, I live by myself now and I am paying more than what I was paying when I was living with 4 people in the house. Highly ridiculous! Also, I have to pay $3 fee to pay my bill on a most useless site.
I am about to move to Garland, and I must say all these horrible reviews are scaring me. I wished I would have found out about all this before signing my lease, recently.
Their payment portal is laughably bad. It’s basically impossible to create an account, so the only way to log in and pay your bill is to look up your account number every time. If you don’t have that saved anywhere, good luck trying to get it. The link to your bill, and account number may or may not work.
The City of Garland Utility is the absolute WORST!!! It’s too expensive! My sister was paying $100-200 per month then they added my mom onto my sister account because my mom had owe the City of Garland Utility a couple of late charges and …
I hate Garland utilities!!! They rip off their customers and the city does too! They force you to use their services as a resident of the city which I think is crazy when there are many electric companies. I really wish I would have bought my home in another city. My true rating is a big fat zero for this robbing company!
Never received a bill. Made payment and still got cut off with them stating that I owe more money. When I called to confirm payment and see when they were going to cut me back on I was told that it will be by six. I advised that my 3year …
Hmm… I dont understand how one can call others whiners. I have no problem paying my utilities. However i do agree with alot of you. I dont like paying $400, $500 and sometimes even $600 dollars!! Its to expensive. I have a 4 bedroom home …
What kind of service leaves you wondering is it possible to be any worse? This place. I’m in my 50’s so I have paid a few utility bills in my day. Customer relations should be foremost in any business, but not “City of Garland Utilities”. …
if you make TXU look like a good company then you know you’re a sad sad representative of what people should have doing their utilities. I have a CPAP machine that I need to live it requires power because my bill was paid after 7:00 p.m. I …
Horrible Customer Service, Michael and Angela supervisor at call center, will not give any options of resolution to help with a power transfer within the same apartment complex. Absolutely ridiculous, they offer this horrible service because they know they are the only electric service provided allow in City of Garland!!!!!!
My mother’s home has not been occupied since she passed away April 7, 2020. To sell her home we’ve only needed electricity. City of Garland has been charging my family full billing for trash, water and anything else they could think of. They’ve been heartless!
If I can give a zero stars I would. The customer service people really need to learn what the definition of customer service is and have some ethics. They said I was delinquent on payment when I have them on bill pay. My bank had the money …
They’re seriously the worst. Almost 400$ every month. they are off the charts! They will cut off your power no matter what! I told them an oxygen patient lived in our home at the time and the guy was literally out front to turn off the …
Why can you only get electricity through the city and not allow other companies to compete? Because they want your money that’s why. My advice is if you’re looking to get a house in Garland, make sure its gas heated because then Garland can’t be your electricity provider since they don’t provide gas.
I wish I could give City of Garland lights and power a zero or neg 7. They are the worst company I have even dealt with. y’all customer service suckkkkk. They don’t care about there customer because they know the have us locked in. I wish I …
Garland Utilities is the worst! If I would of known I wouldn’t have a choice in who my provider was I wouldn’t of moved in the area I’m in. Their rates are ridiculous! I honestly cannot wait to move
Call, for a water leak and the person that answered the phone was very unprofessional to say the least. I ask for them to come out to check and his comment was “you called after hours “….. which was 2:30pm.Go figure?! Needless to say they did not come out and water is leaking bad!
I’ve never had a problem paying my bills in person. Wait time is usually less than 10 mins. The people at the counter are fine. Also, they answer emailed questions in a timely manner. Tip: Use their online bill payment through Western Union if you don’t want to go down there.
Do Not, I repeat Do Not move to Garland unless you are willing to pay the cost of their utilities. You will pay between $350 up to$600 a month or even more. They are a true definition of ripoff. I have been in Garland for 3 months and I have paid a total of 1,300 for their utilities. This is crazy.
horrible!! don’t forget to pay your bill they will cut off your lights of course then in order to get your lights cut back on AFTER paying u have to call with your payment reference number then its no guarantee when your service will be restored! what a mess! cant wait to move from Garland worst part of DFW to live in honestly!
Having a terrible experience!. Just moved into my apt and I already paid them almost 300 bucks for connection and credit check and that doesn’t include my actual bill. Then I called and asked if I could pay today and the lady said yea so …
Garland Utilities makes me want to move out of Garland. I wish I could give them zero stars. Last month our water bill was SIX HUNDRED DOLLARS. For me and my husband! That’s enough water for a family of five. We told them we wanted to …
Omg!!!! I regret ever buying my house here!!! Totally being robbed every month!!! During the winter I only turn on the heat long enough to get the house warm to take a shower then it’s turned off I still get a bill for $400 an up every …
Bad customer service, Overcharging people. That’s the only company in Garland providing Water and electricity. No way around it, that’s why they do whatever they feel like it. As a customer, you have no choice than only taking anything …
Customer Service is HORRIBLE. Very rude representative on every encounter. Today was the WORST experience of all when simply trying to pay my bill at the counter. Maria/Mariah (I’m not sure the spelling due to no employee name tag), …
The worst staff I have ever encountered. Took time off work to come set up new utilities for my first time home. Lady said i had to bring closing cost paperwork. Uhhh why? When the website clearly says bring ID. So why does the website not …
I should have chosen 0 star if they have that option. the worst experience that I have ever had with Garland Utility. I don’t live in my house for 3 months already. so literally, the house is empty with nobody using water, but I still pay …
This is insane! I have been without power since 3am is 5pm and nothing. I don’t know why we don’t get a couple of hours at least. So our house can get warm. I have asthma and I’m unable to use my breathing machine because I don’t have …
The City of Garland always answered my calls, and my utility bills are reasonable. My only complaint is the music they make me hear when I am on hold – annoying. Please people if you don’t have an idea what to force people to hear at least use classic music.
Been in Garland all my life, but will be moving next year finally. Here is a warning to anyone that will move to Garland, there is only one electric company. I pay $300 – $500 a month for a 1500sq ft. house. This is average I have never had …
I’ve lived in Garland 5 years. Never had to contact customer service, yet to have a reason so can’t speak to that. Our bill has always been reasonable for our 2100sf home with a pool. We did add extra insulation and put a lot of energy efficient products into the home but we expected that when we bought the 30y+ old house.
I had a water leak without knowledge and my bill was almost 600 for three. I spoke with garland company multiple times. They will only reimburse for one month after calling a plumber. After calling a plumber it wouldnt be a satisfaction …
This is by far the worst “company” I have delt with. I’ve only lived in Garland for 1 month and I already regret moving here. Why is it so difficult to set up an account so I can pay my bill?? There’s a reason for so many 1 star reviews. RUN AWAY from garland.
Garland Power and Light is the absolute worst electric company I have ever encountered. This municipal owned company knows there is NOTHING consumers can do to avoid their over priced electric rates or their rude and arrogant customer …
Bill is to expensive . I have to call everytime I need to pay my bill, they don’t accept credit cards of any time only cash. They will charge two bills if you pay late, also is $2.99 fee to pay over the phone. Worse service ever, as …
I didn’t receive a bill at all this month. I called and asked where my bill was and how much I owed. I owe almost $300 with a $13 late fee. I explained I never received a bill. The lady didn’t care she said they didn’t receive a return …
Customer service is pleasant when I call. However, with only one company for water, you don’t have a chance in receiving fair prices. The City of Garland doesn’t care about its residents or it would allow other companies in to balance the competition. High water bill with the same reason for every person who calls.
This place has the worst customer service and non helpful staff. Stay away from the night drop box by all means necessary, the envelopes and payments get jammed inside. This happened to me twice during the three years of me living here. The …
I hate that Garland utilities is the only one that I can use for electricity where I am. My bill is always over $200 for a 2 person household and that is ridiculous. I am thinking about breaking my lease just to get away from having to use them for my electrical services. This is absolutely ridiculous.
The customer service is great for me everyone i talk to are nice! I wish they could post you payments online if you are past due you can actually see what the balance is past due and not combine them with the new balance confusing ! We …
Terrible policies and procedures. They are a monopoly and will rob your wallet making their own price increases for no reason. And quick to turn your services off without working with you to make payment arrangements. You can’t get …
I’ve should’ve listen to friends and family when they warned me about moving back to garland and dealing with their utilities!!! LIKE SERIOUSLY!!! Why can’t y’all get it together with your website! I’ve only been in garland for less than 4 …
Every single time I call to make a payment they direct me to pay online. Every single time I go online I am locked out from using the correct password the first time yet it tells me I have tried 5 times. Trash website!
Little frustrated at the fact that it’s such a hassle to go on to automatic payments.. The girls are sweet and understanding, but I work 24/7 and I call to pay each and every month yet somehow i guess I hung up to early last time for my …
I have been with City of Garland for over 25 years and have been pleased over all with the service and the bills, until this pass month. My bill has increased over $100.00 in one month. With no rhyme or reason, bc nothing has changed …
I have lived in Garland my entire life (55+ years) and all of the whiners on here, OMG. You whine about a high bill, well, check your insulation, check your equipment, be proactive. Don’t yell at the city electric company because you …
Already 1:55 minutes waiting for someone in the phone to answer me , I need to connect my electricity on my new apartment, can’t believe they just don’t care and don’t answer the phone .
If you mistype your banking info by accident, it will still accept it ad send a payment confirmation email. They however will not send you any email or call you saying that it was wrong and the payment will be voided. They will send you a …
Teresa was great! Handled my move confirmation and set dates and return of deposit smoothly and with patience. I have no complaints but I would not want to pay a 200 deposit for electric in Garland.
Other than that Garland is a great area
I was forced into using Garland utilities by my apartment complex because of the building I ended up moving into.
After having Champion energy for 2 years, I immediately regret having to use …
THE WORST ELECTRIC company EVER!!!!! The CSR reps are horrible, rude, cut you off in the middle of a sentence while speaking; they all need problem solving, adequate & active listening, empathy, communication skills. So glad I moved out of …
I called today to ask about a property that I rent in Garland. It would have been easy and understandable for the customer service rep to say, something like “I AM SORRY, we can just provide that Info to the person who actually use the …
What everyone is saying is true. The customer service is horrible. They over talk you. And speak in this scripted monotone. If you don’t like your job, find another one. Like dang… decent jobs with great benefits is hard to find. Act like you are grateful for it.
This place is horrible they are so rude and unprofessional they have this Asian guy that works at the drive-thru horrible customer service no hi no nothing only thing he know is how to be rude
My trash sat in the alley way for 2 weeks! I called everyday and was told they would pick it up that day and that someone would call me…NOPE never happened! This is not the first time this happens either it’s the 3rd time in the past 9 …
Skipped picking my trash up for two weeks. When i called I was told I have 24 hours to report trash not being picked up. I’m new to this area but it makes no sense how they picked up my neighbors trash right across from me but not mine.
Never answered the phone and now I cannot even make my payment over the phone like I just to do it, it takes me directly to customer service but no one is answering the phone. Bad service, yiu need someone just for the phone line available all day during business hours.
I used to call and get someone within 5 mins, I know they can’t be that busy at 8am Been on hold for over an hour!!! Really needed help but at this point I hung up because they are CAPPING with this cal wait time .
Absolutely awful.Every time I try to call it’s busy ,and like others here,you cannot pay online because the website is broken since the change.It constantly sends you back to the home page and never opens up the payment portal.Absolute garbage and it’s been like this for a month.Worst provider I’ve ever had.
I have lived in garland for almost a year. I have had to call monthly to deal with my bill. Every month the online portal locks me out and I have to reset it, when I mentioned to customer service that I’m having issues they didn’t seem concerned that I have issues each month and have done nothing to fix it.
It’s the worst utility service provider ever. Please sell this company to any private good company that at least has a good website. I was out of town for 10 days and because I have forgotten to pay my bill, the service was disconnected. …
Lived in Garland 35 years, no issues at all. Also price is cheaper than most anywhere. I suppose the one star reviews are human error by the individual themselves.
They have the worst customer service for Spanish speakers, they are always so rude. Their job is all about customer service since it is a public service dependency. I ignore the fact if they only behave like that towards people that speak …
SAVE YOUR CONFIRMATION NUMBERS. You also need to make sure you receive a payment confirmation email every time you pay. Even if you really did submit a payment, if you don’t receive a confirmation email, they don’t count it and they’ll threaten to shut off your services. (Second time this has happened to me.)
Unbelievable how incompetent the city is with regards to managing utilities. UNBELIEVABLE!
Would be zero stars if it was an option. I have been trying to set up auto draft for more than a year and they still can’t do it!
Nearly impossible to pay electric bill. 15-20 minute process via phone. If you mistype or enter anything incorrectly (they require alot of info to make a payment), you have to start over. …
First time ever dealing with garland utilities and was very confused at first and we didnt think anyone was going to offer any help we found the right spot and the girl at the desk Francesca was so helpful she was very very nice and …
Completely the worse Customer service ever unfortunately this monopoly company doesn’t allow us to choose another service. And that’s why that do as they want charging you extra fees whenever they want without letting you know so they can …
I called today trying to connect electricity and a lady name Ruth was horrible and simple asked to hold waited for 20 minutes on the line and then she just hung up one. I hope she gets some someone can give her some customer service training!
Holds times so incredibly long that my wife wasted two separate lunch hours on hold. Thus I called. I also held. The rep I got on the phone courteously helped with my needs, but was also a sarcastic jerk throughout the call. for example: …
As horrible as everyone describes. the online portal is trash. you cant even pay online. every time you press “pay bill” it opens a window for you to log in and takes you back to that page. at that point your are just going in circles. it …
Have lived in Garland since 1961. Utility service has gone to pot! We used to get a notice by mail should our trees require trimming from utility easement now contractors just show up unannounced. My lovely tree, which needed a minimal trim …
Unable to create an account because the account number is not valid so then I called. I was on hold for an 1 hour and 30 mins and finally someone came one and for some odd reason she couldn’t hear my acknowledgement that she immediately …
I have never been so frustrated in my life! I have been trying to get in contact with this company for 2 days. Calling and being on hold for hours and no one comes to the phone. This is ridiculous. It should not be this hard to get someone on the phone for a major utility company!! This is highly unprofessional and just plain sad.
If I could give negative stars, I certainly would! My electric bill just keeps increasing even though the usage is about the same. It’s ridiculous that for a one bedroom first floor apartment, the electric bill is over $100! Let other companies come in to support Garland residents and bring competition.
They changed their account numbers for no reason, it’s impossible to get the information necessary to even get it figured out over the phone, and every last employee I’ve had the misfortune of speaking to there has been really useless and …
I do not like the way the city of Garland handles things. I’m a home owner. My neighbors back yard looks like a forest, that’s not a good description cause a forest can be beautiful. This is such an eye sore. I complain to the city all the …
I would give them zero stars if it let me. This company & their employees are the absolute worst to work with. They make it absolutely IMPOSSIBLE to get in touch with somebody. They will have you sitting on hold for hours until the phone …
Day Thursday at 10am. I’ve been waiting for 39 minutes, a music that ends and repeats itself and a recording saying that everyone is busy attending to others, and time goes on, it’s already 41min… what a bad experience. I can’t keep …
Control, control , control. We have no choice but to use Garland and they can’t do things better. Can’t get anyone on the phone for a simple question. Website says wrong password if you don’t type it in real slow. Go to office in person the …
This year has been really tough. I’m still trying to get some form of stability after Covid. I called the City Of Garland on 11/17/2022 @ 10:00 am. I spoke with a representative name Paula. I’m extremely adamant and forward when I speak but …
(Translated by Google) Good service very friendly
(Original)
Buen servicio muy amables
(Translated by Google) They charge a lot for electricity
How is it possible that I pay 400 or more and we are only two people in a house, they exaggerate with the charges …
Customer service not helpful. I been Paying my bill over the phone and they returned the payment charging me $30. Why did I get a confirmation number ? If payment didn’t get through? Ridiculous!
The payment portal is one of the most difficult to use. If I can give it a 1/2 star or lower, I would. I was a former web applications developer and know something about usability. In the past 5 years I have been in Garland, the online …
Overpriced
Horrible!!!
Horroble customer service…
Great
Worst place to ask for help
Bad customer service!
I hate garland power
I agree with Candace!
Trash website, trash customer service..
Rude. Poor customer service
Terrible customer service
Way over priced and shou6not be regulated
Worst customer service of all time very disappointed
Horrible customer service run!
Great customer service
If i could rate them lower, i would. Appalling
Its not working
The worst of the worst, I had never paid so much in electricity
expect a long long hold
Horrible customer service and bill pay options.
Very kind and helpful in setting up service. 🙂
Quick and easy to get service connected, thanks !!
Monopoly that doesn’t offer customer service.
Power up garland already . No power all day. Sob
I wish I could give zero stars, worst company that has ever existed in energy ever!
Garland P&L you suck!!! Overpriced and full of it. I wish the city would do away with you.
Worst… They dont have even auto pay to pay bill. Please give this to Private.
I was trying to move to garland. Instead of giving me electricity connection she want to know where I work, what I do.
Thank you for your hard work! We just got power back!!!
Worst customer service of all time. Every time i dealt with anyone there, it seemed like that day was their first day on the job. STAY AWAY FROM THERE……
DONT MOVE TO GARLAND UNLESS YOU PLAN TO PAY MINIMUM $200 FOR ELECTRICITY AND THAT NOT INCLUDING HOT OR COLD SEASONS
Defensive, unprofessional customer service rep on phone; she wouldn’t last a minute in the private sector.
Need a new service.. wait on phone for 1hr. no one answer… unacceptable…
call again next day… still no one answer…
I was on hold fo 60 minutes. No way to get to a live person except through the hold feature. The worst customer service ever!!!
Customer service sucks ass man. I hate this place a simple electric reconnection takes hours. Ridiculous.
My water bill is four hundred a month, there’s only two people in my house including me.this electric and water monopoly is not right.
Extremely high priced utilities. Blew the attic and replaced all windows in the home. This in conjunction with under utilized usage still results in grossly high dollar bills.
Open up to the private sector and competition, I don’t care if I have to pay more. I’m tired not even an autopay function.
They suck. Need competition for electric. Takes forever to get anyone. Typical municipality. Rates are too high too.
I’ve had pleasing and helpful experiences with the customer service. They always answer my questions and give excellent service.
Talked to Mike to turn on the utilities who was very professional and assisted in completing the transaction over the phone and answered several questions very clearly. Good Job!
Worst company ever makes the city of garland horrible
Never knew of a utility company not having a 24 hour customer service representative , front desk people are very rude treat you like your someone tryna get …
Very time I call to the office, staffs are very nice and helpful. I am very please with city of garland customer services.
I wish I could rate lower than a 1 star rating. The wait times are unacceptable and they do not take responsibility for their own mistakes. Truly terrible service.
Straight up highway robbery our bill 400$ straight for two years now this month it’s 500$ no other choices your better off in another town because Garland electric is robbing folks who trying to live
The worse customer service ever!!!!
Not the cheapest service around, but rarely does it go out. Have never had problems with bill pay or customer service.
If I could give negative stars I would. Even the website is horrible. It locked me out for no reason.
Worst website ever!
THIS REVIEW DOES NOT DESERVE A SINGLE STAR. WHEN I TELL YOU THE CITY OF GARLAND ARE SOME INEPT MOFOS, PLEASE BELIEVE ME THEY ARE!! I CALLED TO SEE WHAT MY BALANCE WAS FOR DISCONNECTING MY SERVICE AT A PREVIOUS APARTMENT AND THOSE JERK OFFS …
I was there at 5:52 pm. Drive thru closes at 6pm.That girl at the drive thru is soooo rude saying, it’s closed. Lazy!!!
I pay so much for a duplex!!! $almost $400 month! 2 bedrooms and we are never home!!!!! We are getting ROBBED! DONT MOVE TO GARLAND!
Worst experience with the customer service and the person at the desk. They are rude and not listening to the customer. When they need help translating they are still rude like I owe them. No please or thank you no smile no greeting.
I have been trying to get my service turned on sent them everything they asked for and they still say it’s not good enough why is getting my lights turned on so difficult if I could give them no stars I would
The lady was real professional and patient with my elderly mom. We were in and i1n less than 5mins
I just spoke with Gloria on the phone and she was very friendly and helpful with getting me set up with electricity for my first apartment! You rock Gloria!
Do yourself a favor and stay away from Garland. They won’t charge you for breathing because is natural! But if they could they would!
Every month is a struggle to pay my bill online. I don’t understand why it is so complicated for them to have a working site. Especially when tots so expensive.
They are charging more for water then electricity. My water bill was twice as much as my electric bill in december, and we had weeks of below freezing temps.
Isn’t there anyone to get help from against these crocks? BBB, anyone?
Worse service ever… i came to turn my lights on and Sandy was a b$#%@ looking all snotty and tellig me i have to do this and that and not one smile like a REAL customer service should be 😠😠😠 they need some real and nice workers here …
I live in Garland it the worst company by far…. hate this company own by stupid city wish could give them 0 star.
I just read that the cost per one kw went from $50 to $7000. This petrifies me. They said some folks could see bills up to $17K . Please tell me this isn’t true.
Only electric company is the Garland one. They charge you the electric rates that they want which are way more expensive than when you can shop around. Be ready for a hefty bill.
Complete maze…. Wait for customer service to pickup up 10-min. each time I call. Horrible lengthy signup process. New to area, be prepared for a long, draining, approval process
Very high !
I’ve never had to pay utilities so high. Unfortunately we didn’t have an option for the part of Garland we live in.
What can you say, they have the market cornered, there is no other choice for most Garland residents for electricity and they know it. Can I give it a half star?
Awful , rude costumer service I was hanged up and accused of not wanting to fix , an issue they caused them selves .
I asked to speak manager he said let me see if he wants to speak to you and he just hanged up .
I love my city Garland. I was born & grew up here. Never leaving. Thank u
Garland utilities are by far the worst company I’ve ever experienced this city electric service is definitely a scam I can’t wait to move out of this city just because the utilities are so high.
They don’t take card. Only cash, like it’s 1995.
I could write a long list of complaints, but just read the others’ posts.
My biggest complaint is that they cannot even manage a simple website so I can …
The city of Garland is always missing thrash pick up. I’m tired of always having to call them to let them know they missed it again!
10.3 kwh and there is nothing that I can do about it. My electric bill is twice as much in my town home as when I owned a house. Please avoid if at all possible. Trying to do anything I can to switch but it’s not looking good.
Worst service , never answer the phone.
They don’t deserve any stars. The worst company I’ve ever dealt with. They are extremely expensive and they do not work with their customer even during the pandemic. HORRIBLE company and service!
Highest electric rates in the state. Government monopoly precludes competition which would drive rates down. Currently have my home on the market. When it sells I will not miss Garland’s consistently high bills.
Made my payment today, they said it would be turn back on before 7pm it’s 10pm and my power was never turn on. I’ll be there tomorrow morning to see what happened? …
Trash. Thieves. You know it’s true
Too expensive! I feel as though they’re are overcharging their customers and electricity shouldn’t be costing over $200 or $300. Please don’t move to Garland!
Honestly, if you have questions on your bills call, I have been in line over 10 min bc they forgot their bill and they had questions, the tellers are cut and dry to keep the line going. FYI, the Utilities building is a block away to the …
I had to pay 841.52 because a mistake city of garland made they said they forgot to bill me for one month so the put it on my next bill which wasn’t my fault and they still wouldnt split bill up or work with me they talked like it was my …
The most arcaic company ever. Online payments are a joke. Nobody has checks anymore to put in drop boxes. Grow the f up and join 2021.
Dora was so rude on the phone, couldn’t ask any questions without her sounding frustrated with me. I came in and luckily Sandy made it better. She was so nice and professional!! Thank you Sandy!
horrible service. only reason they are in business is because it’s a monopoly. you have no choice to use anyone else. i just want electric service on for few days. they want to charge me for water, sewer, trash also. last time i …
No option for auto pay on water. If you forget, you will be charged $30 reconnection fee. This is super inconvenient.
Don’t move to Garland…customer service is a joke right out of Family Guy…these reps wouldn’t last 10 seconds In a private sector…lol they are worse than a drought in the Sahara…so laughable…reason why I will no longer be living in Garland! Thanks Garland Utilities for choosing where NOT to live!
Worst city to live , people don’t move to garland ! Any other city is great ! The city of Garland utilities are a reap off , they screw you over any time they can , and the fees they charge are a joke , couple of time I had to ask the city …
if i could rate lower i would. the bill pay website has never worked. i have had to call and speak to a representative every month for the entirety of my service
With terrible customer service and unreasonable fees, that can only be waved through very silly means, the City of Garland Utilities is by far the worst experience I’ve had with a utilities company in my life. Unfortunately, they have a monopoly, so I cannot take my business to a competitor.
Garland doesn’t have respect for residents. Why must I verify ss# and DL# just to pay a bill? I mean I have the account # and address and you can’t let me pay a bill. Oh no you rather me not pay so you can charge me a late fee. Damn idiots!
Pay by phone doesn’t have an option to pay by phone half the time.
Just got off the phone with the customer service she sounded like she didn’t want to be there!! I hate that. Plus cost 200 to start up the account and a extra 30$$ like lmaooo It’s a joke fr smh Not moving to Garland anytime soon.
Bills were okay at first until they completely began skyrocketing a few months later. I am hardly ever home and have been charged with bills that are completely outrageous and know are inaccurate. They always make excuses to justify their …
Horrible Employees Horrible customer Service when I had to switch the electric over into my name due for my family they told me nothing will be shut off then a few hours later they still shut it off my father is sick from his heart I will …
I couldn’t pay my bill it so it got disconnected and they charged me an additional deposit to reconnect so instead of 350 my bill totalled to 700 and that happened 5 times. Supposedly they can charge u a deposit when you get disconnected upto 5 times. That’s B’s especially if they know u can’t pay why charge you more money smh
The phone line stays BUSY. I need to make a payment. This is crazy.
Horrible customer service I called today trying to make a payment on a house under construction we don’t have a physical bill since is under construction probably some nosy ppl took it so I try calling the billing department and Theresa …
I just moved to Garland and live in an apartment so I don’t know if this is normal but everytime it rains the electricity goes out! I don’t like that as it’s annoying and scary. Also can be dangerous for our health and safety.
Everyone, if you want things to change. What do you need to do? This is for everyone. They are not untouchables. So do what you must. Sounds like they can careless about complaints or customers. Because they know people will move and …
Every month is a battle to pay my bill. I try to pay online and it never goes through. It’s hot or miss whether so can pay by phone. Bill payment is extremely unreliable. Measures NEED to be taken to update the payment system. This is the age of technology.
If I could give them zero stars I would. I made payment online and they gave me a confirmation number. Then less then 3 weeks later they shut of my water without notification saying they didn’t get a payment even though they gave me a …
The people that work in the field can be jerks, however I have never had any issues when calling the customer service line. My wife had surgery and was out of work for almost a month, they pushed back my bill 3 weeks for 2 months straight. which allowed us to catch up.
I would not recommend living in Garland where they have a monopoly on the utilities. The absurd fees, awful service, and numerous mistakes on their part have made us decide to look for a houses outside of Garland when the time comes to move.
They over charge, they don’t care if you have money or not to pay and they cut off your service, never manager is available, they don’t really care about helping the customdollars we are paying every single month for the last five months …
Worst never answer the phone, rude etc !
Too expensive!! I haven’t had any problems with customer service but bills are way too high. I live in a rent house so can’t do updates for conservation.. I just turn stuff off to conserve…anyway my bill is always high even when not running central heat or air the whole month, and I don’t water either.
Most expensive utility company ever. I recently moved to Garland, I live by myself now and I am paying more than what I was paying when I was living with 4 people in the house. Highly ridiculous! Also, I have to pay $3 fee to pay my bill on a most useless site.
I am about to move to Garland, and I must say all these horrible reviews are scaring me. I wished I would have found out about all this before signing my lease, recently.
Their payment portal is laughably bad. It’s basically impossible to create an account, so the only way to log in and pay your bill is to look up your account number every time. If you don’t have that saved anywhere, good luck trying to get it. The link to your bill, and account number may or may not work.
The City of Garland Utility is the absolute WORST!!! It’s too expensive! My sister was paying $100-200 per month then they added my mom onto my sister account because my mom had owe the City of Garland Utility a couple of late charges and …
I hate Garland utilities!!! They rip off their customers and the city does too! They force you to use their services as a resident of the city which I think is crazy when there are many electric companies. I really wish I would have bought my home in another city. My true rating is a big fat zero for this robbing company!
Never received a bill. Made payment and still got cut off with them stating that I owe more money. When I called to confirm payment and see when they were going to cut me back on I was told that it will be by six. I advised that my 3year …
Hmm… I dont understand how one can call others whiners. I have no problem paying my utilities. However i do agree with alot of you. I dont like paying $400, $500 and sometimes even $600 dollars!! Its to expensive. I have a 4 bedroom home …
What kind of service leaves you wondering is it possible to be any worse? This place. I’m in my 50’s so I have paid a few utility bills in my day. Customer relations should be foremost in any business, but not “City of Garland Utilities”. …
if you make TXU look like a good company then you know you’re a sad sad representative of what people should have doing their utilities. I have a CPAP machine that I need to live it requires power because my bill was paid after 7:00 p.m. I …
Horrible Customer Service, Michael and Angela supervisor at call center, will not give any options of resolution to help with a power transfer within the same apartment complex. Absolutely ridiculous, they offer this horrible service because they know they are the only electric service provided allow in City of Garland!!!!!!
My mother’s home has not been occupied since she passed away April 7, 2020. To sell her home we’ve only needed electricity. City of Garland has been charging my family full billing for trash, water and anything else they could think of. They’ve been heartless!
If I can give a zero stars I would. The customer service people really need to learn what the definition of customer service is and have some ethics. They said I was delinquent on payment when I have them on bill pay. My bank had the money …
They’re seriously the worst. Almost 400$ every month. they are off the charts! They will cut off your power no matter what! I told them an oxygen patient lived in our home at the time and the guy was literally out front to turn off the …
Why can you only get electricity through the city and not allow other companies to compete? Because they want your money that’s why. My advice is if you’re looking to get a house in Garland, make sure its gas heated because then Garland can’t be your electricity provider since they don’t provide gas.
I wish I could give City of Garland lights and power a zero or neg 7. They are the worst company I have even dealt with. y’all customer service suckkkkk. They don’t care about there customer because they know the have us locked in. I wish I …
Garland Utilities is the worst! If I would of known I wouldn’t have a choice in who my provider was I wouldn’t of moved in the area I’m in. Their rates are ridiculous! I honestly cannot wait to move
Call, for a water leak and the person that answered the phone was very unprofessional to say the least. I ask for them to come out to check and his comment was “you called after hours “….. which was 2:30pm.Go figure?! Needless to say they did not come out and water is leaking bad!
I’ve never had a problem paying my bills in person. Wait time is usually less than 10 mins. The people at the counter are fine. Also, they answer emailed questions in a timely manner. Tip: Use their online bill payment through Western Union if you don’t want to go down there.
Do Not, I repeat Do Not move to Garland unless you are willing to pay the cost of their utilities. You will pay between $350 up to$600 a month or even more. They are a true definition of ripoff. I have been in Garland for 3 months and I have paid a total of 1,300 for their utilities. This is crazy.
horrible!! don’t forget to pay your bill they will cut off your lights of course then in order to get your lights cut back on AFTER paying u have to call with your payment reference number then its no guarantee when your service will be restored! what a mess! cant wait to move from Garland worst part of DFW to live in honestly!
Having a terrible experience!. Just moved into my apt and I already paid them almost 300 bucks for connection and credit check and that doesn’t include my actual bill. Then I called and asked if I could pay today and the lady said yea so …
Garland Utilities makes me want to move out of Garland. I wish I could give them zero stars. Last month our water bill was SIX HUNDRED DOLLARS. For me and my husband! That’s enough water for a family of five. We told them we wanted to …
Omg!!!! I regret ever buying my house here!!! Totally being robbed every month!!! During the winter I only turn on the heat long enough to get the house warm to take a shower then it’s turned off I still get a bill for $400 an up every …
Bad customer service, Overcharging people. That’s the only company in Garland providing Water and electricity. No way around it, that’s why they do whatever they feel like it. As a customer, you have no choice than only taking anything …
Customer Service is HORRIBLE. Very rude representative on every encounter. Today was the WORST experience of all when simply trying to pay my bill at the counter. Maria/Mariah (I’m not sure the spelling due to no employee name tag), …
The worst staff I have ever encountered. Took time off work to come set up new utilities for my first time home. Lady said i had to bring closing cost paperwork. Uhhh why? When the website clearly says bring ID. So why does the website not …
WORST website I have ever seen. They need to fire whoever made this website and whoever approved it…
I should have chosen 0 star if they have that option. the worst experience that I have ever had with Garland Utility. I don’t live in my house for 3 months already. so literally, the house is empty with nobody using water, but I still pay …
To call any of their departments and actually get them on the phone …. Same odds as winning the lottery.
Truly one of the most difficult utility experiences – Too bad you don’t have a choice.
This is insane! I have been without power since 3am is 5pm and nothing. I don’t know why we don’t get a couple of hours at least. So our house can get warm. I have asthma and I’m unable to use my breathing machine because I don’t have …
The City of Garland always answered my calls, and my utility bills are reasonable. My only complaint is the music they make me hear when I am on hold – annoying. Please people if you don’t have an idea what to force people to hear at least use classic music.
Been in Garland all my life, but will be moving next year finally. Here is a warning to anyone that will move to Garland, there is only one electric company. I pay $300 – $500 a month for a 1500sq ft. house. This is average I have never had …
I’ve lived in Garland 5 years. Never had to contact customer service, yet to have a reason so can’t speak to that. Our bill has always been reasonable for our 2100sf home with a pool. We did add extra insulation and put a lot of energy efficient products into the home but we expected that when we bought the 30y+ old house.
I had a water leak without knowledge and my bill was almost 600 for three. I spoke with garland company multiple times. They will only reimburse for one month after calling a plumber. After calling a plumber it wouldnt be a satisfaction …
This is by far the worst “company” I have delt with. I’ve only lived in Garland for 1 month and I already regret moving here. Why is it so difficult to set up an account so I can pay my bill?? There’s a reason for so many 1 star reviews. RUN AWAY from garland.
Garland Power and Light is the absolute worst electric company I have ever encountered. This municipal owned company knows there is NOTHING consumers can do to avoid their over priced electric rates or their rude and arrogant customer …
Bill is to expensive . I have to call everytime I need to pay my bill, they don’t accept credit cards of any time only cash. They will charge two bills if you pay late, also is $2.99 fee to pay over the phone. Worse service ever, as …
I didn’t receive a bill at all this month. I called and asked where my bill was and how much I owed. I owe almost $300 with a $13 late fee. I explained I never received a bill. The lady didn’t care she said they didn’t receive a return …
Customer service is pleasant when I call. However, with only one company for water, you don’t have a chance in receiving fair prices. The City of Garland doesn’t care about its residents or it would allow other companies in to balance the competition. High water bill with the same reason for every person who calls.
This place has the worst customer service and non helpful staff. Stay away from the night drop box by all means necessary, the envelopes and payments get jammed inside. This happened to me twice during the three years of me living here. The …
I hate that Garland utilities is the only one that I can use for electricity where I am. My bill is always over $200 for a 2 person household and that is ridiculous. I am thinking about breaking my lease just to get away from having to use them for my electrical services. This is absolutely ridiculous.
The customer service is great for me everyone i talk to are nice! I wish they could post you payments online if you are past due you can actually see what the balance is past due and not combine them with the new balance confusing ! We …
Terrible policies and procedures. They are a monopoly and will rob your wallet making their own price increases for no reason. And quick to turn your services off without working with you to make payment arrangements. You can’t get …
I’ve should’ve listen to friends and family when they warned me about moving back to garland and dealing with their utilities!!! LIKE SERIOUSLY!!! Why can’t y’all get it together with your website! I’ve only been in garland for less than 4 …
Every single time I call to make a payment they direct me to pay online. Every single time I go online I am locked out from using the correct password the first time yet it tells me I have tried 5 times. Trash website!
Little frustrated at the fact that it’s such a hassle to go on to automatic payments.. The girls are sweet and understanding, but I work 24/7 and I call to pay each and every month yet somehow i guess I hung up to early last time for my …
I have been with City of Garland for over 25 years and have been pleased over all with the service and the bills, until this pass month. My bill has increased over $100.00 in one month. With no rhyme or reason, bc nothing has changed …
I have lived in Garland my entire life (55+ years) and all of the whiners on here, OMG. You whine about a high bill, well, check your insulation, check your equipment, be proactive. Don’t yell at the city electric company because you …
Already 1:55 minutes waiting for someone in the phone to answer me , I need to connect my electricity on my new apartment, can’t believe they just don’t care and don’t answer the phone .
Garland is a great City to live in.
My family moved to Garland in 1978
My family moved out of Garland in1983, I moved back to Garland in 1984 I …
Anytime I have called I have been treated with disrespect. Absolutely ridiculous 🙄. -5 star for me …
If you mistype your banking info by accident, it will still accept it ad send a payment confirmation email. They however will not send you any email or call you saying that it was wrong and the payment will be voided. They will send you a …
Teresa was great! Handled my move confirmation and set dates and return of deposit smoothly and with patience. I have no complaints but I would not want to pay a 200 deposit for electric in Garland.
Other than that Garland is a great area
I was forced into using Garland utilities by my apartment complex because of the building I ended up moving into.
After having Champion energy for 2 years, I immediately regret having to use …
I WAS TOLD MY BILL WOULD ARRIVE VIA EMAIL
I AM A DOMESTIC VIOLENCE PERSON AND THIS PLACE IS LITERALLY NON SYMPATHETIC TO PTSD DISABILITIES …
All hail the government. You have no choice no freedom. You will own nothing and be happy
THE WORST ELECTRIC company EVER!!!!! The CSR reps are horrible, rude, cut you off in the middle of a sentence while speaking; they all need problem solving, adequate & active listening, empathy, communication skills. So glad I moved out of …
I called today to ask about a property that I rent in Garland. It would have been easy and understandable for the customer service rep to say, something like “I AM SORRY, we can just provide that Info to the person who actually use the …
What everyone is saying is true. The customer service is horrible. They over talk you. And speak in this scripted monotone. If you don’t like your job, find another one. Like dang… decent jobs with great benefits is hard to find. Act like you are grateful for it.
This place is horrible they are so rude and unprofessional they have this Asian guy that works at the drive-thru horrible customer service no hi no nothing only thing he know is how to be rude
My trash sat in the alley way for 2 weeks! I called everyday and was told they would pick it up that day and that someone would call me…NOPE never happened! This is not the first time this happens either it’s the 3rd time in the past 9 …
Skipped picking my trash up for two weeks. When i called I was told I have 24 hours to report trash not being picked up. I’m new to this area but it makes no sense how they picked up my neighbors trash right across from me but not mine.
Never answered the phone and now I cannot even make my payment over the phone like I just to do it, it takes me directly to customer service but no one is answering the phone. Bad service, yiu need someone just for the phone line available all day during business hours.
I used to call and get someone within 5 mins, I know they can’t be that busy at 8am Been on hold for over an hour!!! Really needed help but at this point I hung up because they are CAPPING with this cal wait time .
Absolutely awful.Every time I try to call it’s busy ,and like others here,you cannot pay online because the website is broken since the change.It constantly sends you back to the home page and never opens up the payment portal.Absolute garbage and it’s been like this for a month.Worst provider I’ve ever had.
zero stars if I could! The waiting time is ridiculous. Four different times of waiting to speak to some and on hold over 30 minutes each.
Worst company I’ve ever dealt with in my life. Can’t wait to move away from Garland
I have lived in garland for almost a year. I have had to call monthly to deal with my bill. Every month the online portal locks me out and I have to reset it, when I mentioned to customer service that I’m having issues they didn’t seem concerned that I have issues each month and have done nothing to fix it.
It’s the worst utility service provider ever. Please sell this company to any private good company that at least has a good website. I was out of town for 10 days and because I have forgotten to pay my bill, the service was disconnected. …
If I could give negative stars, I would.
Let’s start with this.
– the recycling people have not taken our bin in two weeks. …
Lived in Garland 35 years, no issues at all. Also price is cheaper than most anywhere. I suppose the one star reviews are human error by the individual themselves.
They have the worst customer service for Spanish speakers, they are always so rude. Their job is all about customer service since it is a public service dependency. I ignore the fact if they only behave like that towards people that speak …
If I could give them 0 stars I would. Worst service and rude representatives. I hate that we have to use their service and are stuck with no choice.
SAVE YOUR CONFIRMATION NUMBERS. You also need to make sure you receive a payment confirmation email every time you pay. Even if you really did submit a payment, if you don’t receive a confirmation email, they don’t count it and they’ll threaten to shut off your services. (Second time this has happened to me.)
Unbelievable how incompetent the city is with regards to managing utilities. UNBELIEVABLE!
Would be zero stars if it was an option. I have been trying to set up auto draft for more than a year and they still can’t do it!
Nearly impossible to pay electric bill. 15-20 minute process via phone. If you mistype or enter anything incorrectly (they require alot of info to make a payment), you have to start over. …
First time ever dealing with garland utilities and was very confused at first and we didnt think anyone was going to offer any help we found the right spot and the girl at the desk Francesca was so helpful she was very very nice and …
Completely the worse Customer service ever unfortunately this monopoly company doesn’t allow us to choose another service. And that’s why that do as they want charging you extra fees whenever they want without letting you know so they can …
I called today trying to connect electricity and a lady name Ruth was horrible and simple asked to hold waited for 20 minutes on the line and then she just hung up one. I hope she gets some someone can give her some customer service training!
Holds times so incredibly long that my wife wasted two separate lunch hours on hold. Thus I called. I also held. The rep I got on the phone courteously helped with my needs, but was also a sarcastic jerk throughout the call. for example: …
As horrible as everyone describes. the online portal is trash. you cant even pay online. every time you press “pay bill” it opens a window for you to log in and takes you back to that page. at that point your are just going in circles. it …
Have lived in Garland since 1961. Utility service has gone to pot! We used to get a notice by mail should our trees require trimming from utility easement now contractors just show up unannounced. My lovely tree, which needed a minimal trim …
Unable to create an account because the account number is not valid so then I called. I was on hold for an 1 hour and 30 mins and finally someone came one and for some odd reason she couldn’t hear my acknowledgement that she immediately …
I have never been so frustrated in my life! I have been trying to get in contact with this company for 2 days. Calling and being on hold for hours and no one comes to the phone. This is ridiculous. It should not be this hard to get someone on the phone for a major utility company!! This is highly unprofessional and just plain sad.
If I could give negative stars, I certainly would! My electric bill just keeps increasing even though the usage is about the same. It’s ridiculous that for a one bedroom first floor apartment, the electric bill is over $100! Let other companies come in to support Garland residents and bring competition.
They changed their account numbers for no reason, it’s impossible to get the information necessary to even get it figured out over the phone, and every last employee I’ve had the misfortune of speaking to there has been really useless and …
I do not like the way the city of Garland handles things. I’m a home owner. My neighbors back yard looks like a forest, that’s not a good description cause a forest can be beautiful. This is such an eye sore. I complain to the city all the …
I would give them zero stars if it let me. This company & their employees are the absolute worst to work with. They make it absolutely IMPOSSIBLE to get in touch with somebody. They will have you sitting on hold for hours until the phone …
Day Thursday at 10am. I’ve been waiting for 39 minutes, a music that ends and repeats itself and a recording saying that everyone is busy attending to others, and time goes on, it’s already 41min… what a bad experience. I can’t keep …
Control, control , control. We have no choice but to use Garland and they can’t do things better. Can’t get anyone on the phone for a simple question. Website says wrong password if you don’t type it in real slow. Go to office in person the …
This year has been really tough. I’m still trying to get some form of stability after Covid. I called the City Of Garland on 11/17/2022 @ 10:00 am. I spoke with a representative name Paula. I’m extremely adamant and forward when I speak but …