Providing healthcare to nearly 450,000 residents in Orange, Sullivan and Ulster Counties in New York state, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Services provided by more than 3,300 employed professionals and over 850 medical staff members, makes Garnet Health one of the largest healthcare providers in the tri-county area. Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care. We are caring professionals driven by standards of excellence who go above and beyond to provide an exceptional patient care experience.
707 East Main Street, Middletown, NY 10940
My experience with Garnett health medical Center was great. The nurses were so kind and understanding to my hearing impairment. They went out of the way to make sure I was comfortable and I could understand everything they were saying to me.
A Horrendous waste of time, money and insurance.. if you are into watching young girls walking around pretending to be supermodels then this is the Hospital for you. The only one not walking around flinging fake straight hair was the bald …
I’m currently a patient here. It’s a horrible experience to say the least. I am often waiting 2-5 hours for my sheets to be changed, drenched in sweat and extremely itchy. I have an ortho injury, so, I do need a hand bath. The few times …
This hospital has no concern for the inconvenience of their patients and their families. It starts with the pre-surgical check in the biggest concern is the money once they have the money secured then your a piece of garbage to them. They …
As one of the “better hospitals around” this place was terrible, my girlfriend got alcohol poisoning over the weekend, she had taken an ambulance in, and I followed shortly behind her, they wouldnt let me into see her. Even though I met all …
Garnet health has gone down hill,they r/s you 3 different times and can’t even accommodate you
The wait to get into the emergency was horrible. It took about 4 hours to get in and be seen. My emergency room didn’t have a call bell, so the only way I could get someone to come to my room is to bend my arm so the IV pump would sound. …
The entire team works like a well oiled machine, they are all compassionate, dedicated and trained. They see us at our lowest and make us feel like people. I cannot say enough about their level caring and putting up with me during an …
The Orange County Medical Center is just in the money making end of the business and not patient care part of medical services. This review in no way refers to the nurses who showed compassion and caring for my sister who was a patient …
I’ve been to this hospital twice within a year, non COVID related conditions. Unfortunately, on the first occasional, May of 2020, I was placed in a room on the same floor with several COVID patients near by enough that I heard a man …
I just had my first baby here and I had the most amazing experience. The Nurses here are world class. They are so attentive and kind and just overall beyond amazing people. I really cannot say enough about each of the nurses that took care …
Had an appointment for my father in urology that department is amazing 10 stars
Dr seny my dad ,79 yrs,, to emergency dropped.him at the uncovered entrance ,it was raining, …
Excellent staff. Very attentive, friendly and competent. Hospital clean, food good, easy parking and good security.
Our daughter had a high risk pregnancy, so we are greatly appreciative that her and the baby were taken care of in this hospital.
If you need a COVID test do not come here. Debbie from urgent care will tell you to go to Goshen or to crystal run because they are to busy to do COVID test. She said if you want to wait she will make you wait 2 hours because she’s not …
If you’re not vaccinated don’t bother going here for help. When the nurses and doctors found out that I wasn’t vaccinated they refused to take good care of me. They sent me home with breathing issues, ground glass in my left lung and low oxygen levels. I went to Saint Luke’s and they admitted me and I was there for 1 week.
The local mental health hospitals available in the Hudson Valley are really a disgrace! Garnett health is probably the worst. Discharged within an hr of arrival time, after suicide threat made. No evaluation by social worker, just …
Sorry for everybodies experience but the only trouble I had was surgery was backed up a few hours, and yes it did about 2 hours to get the anti nausea medication. After that it was all good.. my surgery went great, the post op nurses were …
Absolute worst!! Literally every time I call to make an appointment I’m ALWAYS on hold for at least 45 minutes before someone answers. I’m not sure why it takes so long for them to answer and COVID is no longer an excuse. …
Because of chronic back issues, I’ve probably been to a few emergency rooms over the last 20 years. I haven’t had to go to the ER with severe back pain in years, thankfully. I’ve learn to live with it, mostly because I feel like I have no …
Hi, this is Tony Gomez.
I would like to say that the crew, doctors, nurses, administrators and everyone there are the best. Even the food is pretty darn good. …
Been trying for 2 solid weeks to get a single call back after 7 messages I left. I repeatedly pointed out I was in much pain and needed to see a rheumatologist as soon as possible and as of yet not a single call or text. Absolutely terrible service, I can’t believe the medical situation here, it’s like being in a 3rd world country.
I went to ER because I had numbness on the right side of my face, neck and chest which at times radiated down my limbs. So I took my blood pressure at home and found that it was 157/103. I then told my husband to take me to ER to rule out a …
My husband was hemorrhaging profusely when the ambulance arrived at ORMC. The nursing and doctor staff were very caring, but there was not enough staff. The support staff, like the nurse’s aides, were just plain awful. I had to help the …
Giving 3 stars soley for the excellent nurses, techs, and staff that took such good care of me while I was recently hospitalized with pneumonia. However the doctors really dropped the ball on medications and callbacks. While hospitalized I …
While my husband was a patient at Garnet physical therapy he was given the most care to help him in every way.All the therapist nurses doctors and case manager gave him all the support he needed to be able to come home.I recommend it highly.Thanks to all.
my daughter was admitted there a few days ago.. They did everything to find the cause of her symptoms and to treat her appropriately… I thank God for the good care she received. Going hime today..
The worst experience ever. In the Emergency department the providers are not knowledgeable, the staff is unorganized and have no compassion. Piss poor processes. DO NOT GO HERE!!! if I could give zero stars that would be too much. You will …
Wouldn’t even give it a star. This place is an absolute joke. They don’t care about the patients at all. They never do a full evaluation and never tell you all the results especially when some show up bad. They go by how the person looks …
I had a c-section and everyone was so helpful and kind. The nurses on the maternity wing were exceptional though and made our time at the hospital a very positive experience. They were knowledgeable, friendly, extremely helpful and …
PART 1:
My Dad went to ORMC For a foot Infection. ORMC IS THE PERFECT EXAMPLE OF “LOOKS CAN BE DECEIVING. The Hospital Looks Great on the Outside. But if you have a …
The Nurses are sot pleasant, but the urgency is horrible. I went there 3 times for asthma attacks and I feel like the hospital procedure on asthma is sad. All three times I was badly weezing and felt dizzy and I had to wait for a room in …
Billing is HORRENDOUS!!! I absolutely love my doctor there but I have been sent to collections for bills I should NOT be receiving. When I go to my visits, I present my insurances and tell them which is primary, etc. How could someone who …
Some of the staff in the ER waiting room are unbelievably rude. Came in during a time that wasn’t busy and yet the staff treated us as if we were a major inconvenience. Now I’d understand if I were rude it’d warrant that kind of behavior but I was not. Hopefully Crystal Run can improve their bedside manner.
I arrived there by ambulance as a trauma patient in the middle of the day, Upon arrival, the staff seemed very unprepared and unprofessional. They were running around like chickens with there heads cut off. No one knew what to do and what …
My husband and I flew from Atlanta for a family wedding. We arrived 8/31/18 and was not feeling well upon arrival. By 6:00 am on 9/1:18 I am in the ER hardly able to breathe. Prompt and professional attention and outstanding treatment. …
I had a really good experience starting from the emergency room staff to the day I was discharged. Everyone there was very helpful and also very caring. They treated me with the utmost respect and courtesy. The nurse on the 5th floor were …
The worst hospital I’ve ever see. Waited in the ER for at least 5 hours to be seen. Stay away from this place.
My daughter recently delivered our first grandchild at ORMC and we all were so impressed with the care she and baby received. The staff was wonderful. We did not encounter one unpleasant person whether staff on the maternity floor or …
My most traumatic experience, went in at 6:30 am by ambulance on Sunday Dec.15 with Bilateral quad detachment and tendons that were separated and a fracture.I was introduced to Dr. Toro that was going to do the surgery the following day his …
The place is another useless socialized medical factory. Nothing to do with your health, everything to do will billing and wrong diagnosises, likeCrystal run and all these glorified dumps. You health means nothing. I’m sure there’s some …
Shout out to the staff in the ICU. My dad was brought in for trauma and received excellent service. He was well taken care of by professionals that were clearly passionate about their careers. Nurse Melanie had a bright and positive …
Came in with chest pain waited 2 hours to get anything done left 5 hours later with them telling me I need motrin no ekg no blood work done nothing my pain was a 100
To all of the nurses, anestasionlogist and of course the best Doctor Uy,
I must say thank you guys for taking such wonderful care of my daughter Linda …
I generally have a lot of faith in your systems but I feel like there are changes implemented that I never hear anything about. Great experience in regards to behavioral health care, but in other aspects kind of confusing.
My husband went to the ER experiencing severe shoulder pain. He was informed that he needed an orthopedic doctor for a cortisone injection. Yet there was no such doctor on call. A large hospital such as this one should ALWAYS have an …
Great care! Room was always clean & nurses & aids were always there to help. Dr. Hardcastle was great, spends as much time as necessary to ensure you understand everything completely. Dr. Hardcastle did both my hip replacements & I’m happy with the end result!
Arrived late in the night with my baby. They took us straight in and quickly assessed the situation. They got my baby’s fever down and did some additional tests to make sure that was all that it was. They followed up with me after we came which was nice. I was less frantic and could ask additional questions once discharged.
When you first enter the hospital to visit someone, who do you see? You see security guards who aren’t friendly. These security guards shouldn’t be here. I’ve heard other people experience the same. Guess what? Majority of the people …
If you have the option to go to another hospital do it. This place is just pushing people along with no regard for life or their well being.
I cannot say enough great things about this hospital. The nurses doctors and all the staff are courteous, professional and respectful. My mother had an emergency and was admitted and had surgery there. Thank you to all the staff and the emergency room nurse Erin, you are the best.
If there’s 1 thing I learned tonight from my experience with this ER (or lack thereof), is that all the NEGATIVE reviews here are 100% TRUE. Do not run to this ER…RUN AWAY from it to another hospital! The competency and logistical management of this ER is absolute trash.
The nurses in the emergency room are some of the least caring medical providers I have ever met. They talk about patients while other patients can overhear. Also considering the area the hospital is located they should not be as …
They take the caring out of healthcare. The staff contain some gems, but those in charge, the ID review board, and many of the doctors are compassionless, scattered, and don’t know what they’re doing. …
This is my personal experience. My wife gave birth here last week. And the team here were very professional. We never had to wait long on our needs. They checked on us periodically. No issues whatsoever. I know that there are other patients …
Excellent staff. Everyone was extremely professional & kind. Only complaint was wait time of 3 hours but once inside everything moved quickly & smoothly. Extremely pleased!
I’ve been to a few hospitals in my day but this hospital has them all beat by far. Everyone is professional, knowledgeable, great bedside manners and thorough. …
Don’t go it’s a 4 hour wait and the nurse marianm is rude I told them I was exposed to covit and they l ee ft me in the very populated waiting area NOT practicing safe procedures
Emergency room is an actual travesty. Found broken glass on the floor and security was aggravated about being notified about it. Garbage on the table tops from God knows how long. Wait time is ASTRONOMICAL. Don’t get sick or hurt at night people. Make sure it’s during your doctors regular operating hours.
We delivered our third son here and cannot say enough good things. The staff are respectful to wishes and eager to help in any way possible. So grateful for their care for our family. Three sons, three different hospitals due to moves. By …
Where do I start? Let’s see, I had an MRI- w/ Contrast done on 3/17/22 it is now 3/24/22 and I called the hospital to find out what is going on. Ready for this! They tell me that the doctor that reads it will be in tomorrow and it should …
Don’t bother going here for regular or specialty care. The doctors and nurses are nice enough but if you need to call the doctors office for any reason you can expect to sit on hold for 30 mins – one hour. there no direct number so you wait …
I was there for the delivery of my second baby. Baby born 12/14. Dr wanted to discharge me home 12/15 on blood pressure medication- due to a few high readings in the first 12-16 hours after delivery- but keep baby (this was due to impending …
I was in ormc 2 in August, the first visit I was immediately admitted……everyone made me feel like you was safe and going to be ok. Although I felt like I was going to die. ( no joke,). I had the most wonderful nurses on the 5th floor …
we had to bring my daughter there for an emergency check up she was having high fever and coughing hard for several days (3month old), they took care of her very well, we had a good private room, the nurses and medical staff was constantly …
My daughter came in to the ER feeling unwell. She was assessed and admitted in a fairly timely manner. I stayed with her and found the hospital to be sanitary, warm and comfortable. The staff were professional and caring, monitoring and …
Came to the ER at 9:15 pm been sitting here in pain and not even getting seen yet and it’s 2:30 am. Several weeks ago I was an inpatient here and could not rave enough about the care. Tonight it’s awful. I’m absolutely disheartened at how …
I was treated very well my whole time there, 8 days. The staff was great especially the nurses and assistant nurses with whom I was in the most contact. They treated me with respect and kindness and always ready to help. The whole staff’s treatment made my long stay very tolorable.
I am CURRENTLY dealing with a situation with the ER. My friend went to urgent care at noon today after being bed ridden for two days. They sent her to the ER. She’s been there since 1pm and she is crying and in pain with a 103 fever and …
I was in today to have an ultrasound done . The check in receptionist asked me what is my nationality ! Also asked me to provide my husband’s card for his vaccination card! So I had to get my husband to show her . He was in the waiting room. I’m a 100% sure the nationality thing is against every single rule !
I went there is support my brother having Hip surgery and I was very impressed with person playing the piano, Security was very respectful when they searched my suite case, I had not checked in my hotel room yet, my brother was supposed to …
Er doctors don’t seem know what’s going on call the wrong families telling them info about complete strangers. I got 3 separate calls and each one told me something different that didn’t even pertain to my family member! Now with this …
My husband was admitted to Orange Regional. His stay was a four day one, and I must say for a hospital stay it was.a very good experience. I actually spent the night with him, and his care was very good, so much so that we are now seeing …
I cannot say Enough about the facility from ER to admit, both short and longer term stay. The staff is kind and attentive. I have observed them to treat each other in a cooperative, friendly and respectful manner, from maintenance staff to …
Hands down the WORST hospital experience I have ever had. I will never be recommending this place to anyone, and I’d give it zero stars if I could. I’m a very patient person, and this is my first bad review, but I’m just not sure where some of these people got their qualifications.
This hospital and their emergency department saved my daughter’s life. She was born here 2/8/20 we were released home 2/10/20. After many pediatric appointments they couldn’t believe how great she was doing with her eating (she was a little …
HORRIBLE PLACE HORRIBLE STAFF DO THEY KNOW HUMAN CARE????? My friend went here to get checked out.. THEY SENT HER TO PSYCH!?!? Didn’t ask if she needed to contact someone, didn’t let her leave, WE THOUGHT SHE WAS MISSING PEOPLE CALLED THE …
Was not to pleased with the ladies that check you in at the ER. No one asked us if we had COVID symptoms. And the other lady takes your blood pressure and asked you personal question out in the lobby for everyone to hear. And was told when we checked in your going to be here a long time Should have left
I have lived in 10 States and 6 other countries and this is quite possibly the worst hospital in any of them. I understand the Covid situation but there is absolutely no excuse for their incompetence. Bottom line is it’s a corporation and …
Made me feel comfortable and took very good care of me. Nurses, Drs., techs and all staff are wonderful.
So far the only experience I’ve had is making appointments for diagnostic testing‘s to be done and I have to say it was quite efficient, helpful and expedient. Compared to two other places I tried to schedule with and was bounced all over …
Waiting timeis six Hours at Garnet in Middletown. It’s absurd. What sort of health care is this anyway? People come in with kidney malfunction and appendicitis and have to wait six hours to even get a bed. Yet the CEO makes over two …
This hospital has always been great with my family. This hospital I’m talking about the nurses that my family and I have encountered and taking excellent care of my family members. The nurses are outstanding. I only wish that they give the …
If your loved one is suffering from mental issue look elsewhere! They did not do my family justice in any way!
I just visited the urgent care center for a severe case of poison ivy/oak. From the first phone call till discharge everyone was extremely helpful, friendly and concerned about my issue. Dr. Osmaan Minhas and all the staff were pleasant to …
This place is a disgrace. The primary care is terrible. The doctors are rude after making me wait 40 minutes passed my appointment time. I tried both Chasin and Khaliq. Neither were polite to me. No one calls to follow up on blood test results either. Getting proper care here is impossible.
I checked in to urgent care with covid symptoms and a walgreens positive result from one of the otc kits from the day before. I was ushered to a room where the nurse too my vitals and told me to wait. 15-20 minutes later PA Kelly walked in …
Shouldn’t even call this place a hospital. Wait hours and hours and still not seen. ED triage nurses take naps while you wait in pain, isn’t that sweet? Get your ish together or open your urgent care later.
I have only positive things to say about my care. I had come from a different hospital that was definitely terrible. Garnet saved my life and did it with compassion. The nurses and doctors are caring and did the right things. Dr. P. Singh …
My dad was a patient for about 10 days. It wasn’t perfect but nothing is. Overall it was good care with only a couple of incidents that were not good. They took very good care of him and communicated very well with the rest of the family …
Terrible, if you have a real emergency try and go somewhere else if possible. Went into the ER from losing consciousness and hitting my head on the floor twice in a row along with extreme abdominal pain. I told them I had a history of brain …
The waiting game for discharge is unacceptable! Going on three hours and the cardiologist on staff is still MIA and has yet to read the final results of a test. One other doctor said my mother was fine to be discharged, but we wait and …
Prompt and excellent care today of my toe infection, by Andrea Machado, FNP. All the staff were also excellent. Thanks to all!
This review is strictly about the labor and delivery/birthing unit. Dr Shah and Dr De Castro left my wife and I informed about everything through out her stay at the hospital as well as our twins. This is the second time my wife has given …
The care my mother recieved from the ER to being admitted with a 7 day stay was amazing. Everyone was pleasant and if i had a question the nurses were so friendly in answering my concerns. They treated my mother amazingly well. All the staff from nurses to food deliverers were fantastic and everything was so clean!
I spent four days there and had surgery. Every staff member who cared for me was wonderful. The level of kindness, compassion, skill and yes, even humor, was above and beyond. What a gem of a hospital. This kind of care was consistent from the emergency room through surgery and recovery. God bless the staff.
I went in through the ER at approx 1:30AM,everyone was very accommodating, I was examined & placed in a unit for observation/short term. I needed surgery & essentially needed to stay longer but never moved from the observation area. I …
My experience at Garnet hospital was top notch for an awful covid disease that I had. I was taken care of by the best nurses you could ask for. They were professional but caring during a very scary time with no family members near by. I …
Came here after being involved in a cat accident, along with my son and husband, and the treatment we received was excellent. Some of the tests took a little while but since we wanted to make sure the baby was fine, we didnt care waiting. The entire staff was friendly, respectul and extremely caring. Thumbs up!!
I was very nervous about the procedure I was going in for and just about being in the hospital right now but I have to honestly say I got the best care from pre and post surgical to the staff on the 4 th floor bone and joint center. …
I had the best experience with the whole staff while I was having my baby delivered ❤️ Everyone was so nice and caring!! The doctors and all of the nurses were so patient and take the time to make sure you are comfortable! What an amazing …
The care is top notch, most of the nurses are wonderful, the front desk who gives the badges/Id were ok “all except the one this morning heavy set with have shaved head, “refused to give a 79 year old lady an id until exactly 9am meanwhile …
Not that anyone likes to be admitted to a hospital but if you have to my experience with Orange Regional was a very positive experience. From Urgent Care to discharge everyone was friendly, professional, helpful and caring. The Emergency …
Garnet Health Medical Center took excellent care of me. From the ER to admitting, they cared for me and was constantly concerned about how I felt and if I was comfortable. After I was admitted, the nurses were very nice. They let me know …
I can’t thank the Covid Doctors and nurses enough for helping me pull through the scariest experience in my life. The staff was so caring and attentive to my care. The nurses are so professional and compassionate. Shout out to Sara, Tashoy, …
The Waiting time was lil to much but i did understand that was the 4 of Jul.
K i wan to thanks all the personal that made it posible come in to work every one was helpful and professional, i was very satisfied with the service that was …
No one ever wants to have visit the Emergency Department, but my recent experience was actually very positive. Every doctor, nurse, technician and ED staff person was extremely kind, patient and thorough. As busy as they clearly were, they moved the process along efficiently and were very nice to me all along the way.
The nurses, nurses aid and D. Mir where the kindest, nicest and very professional team. …
Starting from the emergency room to being admitted the whole entire staff was the best I’ve ever been treated in the hospital..i stayed for two days an the care from doctors and nurses was amazing felted loved…CONTINUE DOING GREAT WORK.
Wonder why Covid is spreading? Just was exposed to Covid, attempted to get tested at Garnet Med Center and was turned away, we were told to call a number to get a password. As we waited outside on hold for 35 mins and still no answer. The …
I had a great experience and a great stay at Orange Regional. From the staff to the nurses and doctors everyone was so pleasant and helpful. In Labor and Delivery all the nurses made me feel very comfortable. Dionne and the other nurses …
Worst experience ever dieing with absent tooth waiting ING er 3 hours
Poor poor poor don’t wast ur time
The support I received from the staff made my experience everything I could’ve wanted and more. Being a first time mom is intimidating, frustrating and can be overwhelming but I was heavily supported my entire stay. The wonderful nursing …
I stayed here for the birth of my first born. Went in on a Sunday through the main entrance which was nice and clean and spaced out with chairs. Then I was shown to the registration window which was also neat and orderly. From here I took …
Don’t go to the urgent care with any actual urgent matters. You’ll be told to sit out in your car for over an hour and a half and be given the run around when you call again. Been waiting on a rapid COVID test to go back to work as well and …
we had our 2 daughters delivered at this place on a 6th floor. Starting with a security guards and front desk personnel everyone is very friendly and professional. Special thanks to doctors,nurses and medical assistants. Plus private rooms are very good and food is delicius.
The best place if you’re not feeling well. They treat you like a VIP. I can’t say enough good things about this hospital. They are life savers for real.
Super pleasantly surprised. Spoke to a young lady by the name of Brianna from call center, and asked her a question that had nothing to do with her work environment and she managed to go out of her way to find me the exact information I …
This morning I went Middletown garnet health care for my COVID test and the explanation was so good and the attitude was good.
Worst hospital ever. They don’t care if you come in with chest pain you still have to wait
We, my wife and I have double insurance. My wife’s is the primary since I am retired. On two instances, an injury with my daughter and my son on separate occasions the hospital sent the bill directly to a collection company rather than to …
The hospital staff were very polite. I had knee replacement surgery on Monday 4/12/21. I was set up with in home PT after surgery. The therapists were great. My nightmare began when I found out that I needed to call up myself and schedule …
Horrible experience ; waited for 4 hours with no end in sight . Ended up walking out or be there till next day .
Ridiculous and disappointing and zero concern from triage team . …
My son had an ambulatory surgery at CR Health Care in Middletown. It went bad, I had to use the ER of Garnet Healthcare and I couldn’t be wiser enough to choose this place. Nurses are extremely kind and professionals. The service itself was …
We asked multiple nurses and doctors to make my grandma a DNR to respect her and my families wishes. Every-time we were blown off and never able to fill out the paperwork. Not only is that illegal but also morally wrong. Code status/patient advocacy should be #1 on the priority, but I guess not here.
I was admitted may 3rd with covid and pneumonia..starting at the emergency area my experience was excellent..admitted then to rm 4412 the attention and excellent TREATMENT made me feel that I was in good hands. 5 stars for your hospital …
STAY AWAY!!!!! WISH I CAN GIVE THEM ZERO STARS. PEOPLE AT FRONT DESK ARE RUDE AS ANYTHING. NOT ALLOWED ANY VISITORS?! WHAT KIND OF BS IS THAT. THE ABSOLUTE WORST DOCTORS AND CUSTOMER CARE. NOT EVEN A SPOUSE/CHILD/PARENT ALLOWED IN AFTER 8PM. 3 STARS AND U GUYS THINK YOUR DOING A GOOD JOB? THINK AGAIN!!!!!!!!!!
Only giving two stars because the tech in the ER Evelyn was super helpful. My husband is currently in the ER needing dialysis, short of breath and bad kidney pain. He’s been here for over 3 hours. First, they put him in a room with a covid …
Just sat in the outpatient lab area for 1/2 hour. Watched the techs walk in and out of the office where they clearly saw me. A gentleman, employee, walked in spoke with the techs and walked out….NO WHERE IS THERE A SIGN THAT SAYS …
Today is June 30, 2022, months after my first review and my billing saga still continues. Immediately after my first review on Google, a person named Jocey called me, we went over the problem I am having and she assured me she was going to …
I just had my daughter here and would give them 100 stars if I could! On my way in all the staff I met were extremely friendly. Every nurse I had in recovery was not only good at their jobs but very kind. They made me feel so comfortable during my stay.
Worst “emergency room” I’ve ever been to. I went to the emergency room with my husband late at night and was left in the waiting room for hours even though his blood pressure was at 190 when they took it at the front desk. They took my …
I was in fast and staff was great cj who works upfront was great help update
The urgent care was fast doc was great.
I went to emergency room the other day with tightness in my chest was taken care of immediately in emergency room then had an overnight stay for further treatment received excellent service from the time I walked in to the time I was discharged the Doctors and the nursing staff are top notch and provided me with excellent service
I just had my baby in this hospital on September 22. I was driving all the way to Westchester to see my doctor there that delivered my other two kids. A situation happen where I needed to go to the hospital right away and couldn’t drive all …
They bill patients even after insurance company pays , they also put in wrong billing codes and refuse to correct the codes so insurance companies will pay . Doctors and nurses are extremely incompetent. My family members have been …
Hospital is horrible!!! The front desk staff is rude and could careless you have an emergency. Took them over six hrs to give any medication by that time I could have just suffered and stayed home. Some of the nurses were friendly others …
This hospital should have a negative star rating starting with the charge nurse on 4 east jorgina. I drove an hour and a half to drop off things my mother needed after a full day of work myself. I am the only one in the family who is …
My father and I were recently patients at Garnet Health in Middletown New York. I just want to say that we were on two different floors including the emergency room and every single nurse and healthcare provider were exceptional. I have …
The older woman with the tattoos should not be in direct contact with the patients.
Her condinsending attitude should earn her a slap in the mouth with a hammer. …
This hospital has gone down hill. Went in walked up to desk was not asked why are you or even a hello was told there’s a five hour wait. And this was from a nurse who once took care of me in the back. Once she left another nurse came out …
If I would have an opportunity to give a “0” ☆ I would do so. I got very sharp stomach pains and diarrhea. Was seeing someone with the doctor title 4/2/21 less than 5 minutes. Didn’t get any pain relief. Just send it to Walmart to buy …
I went in with Covid symptoms, tested positive and also had double pneumonia. I spent many hours in the Emergency Room without food or water or much communication. This was frustrating. They were very busy and I was trying to be patient …
Edit 2: Was able to tag onto the email sent by the main hospital and the financial advocate for Catskills was able to get us the info we needed. Rep was out of office for a week, but from what a rep at main said, there is only one advocate …
TERRIBLE CARE! TERRIBLE SERVICE!
This was the worst experience for any ER services. My sister was there on …
In the past we have had good experiences at Garnet. Lately not so much. It is not uncommon to wait for HOURS in the ER waiting room. Our last visit was two weeks ago. The triage nurses were very rude. I’m sure they are tired and overworked, …
I had my first born at St.Luke’s hospital. And they were just…ridiculous, rude nurses…it was awful. I came to Garnet Health to have my second and this experience was amazing. So much better than my first. The nurses were so nice, …
Waited 4 hours still not seen terrible service lazy staff have chest pains I will never come back again rather drive to Brooklyn then come here u will die they saying no rooms come on used to a great hospital when it was orange regional now garnett garbage health
The program for mental health is horrible. Once I got there they stripped me of my clothes and put me in a gown and pat me down multiple times. They questioned me for 8+ hours. I thought they would be sensitive knowing about how anxiety …
So far our experience with Garnet is absolutely awful… the communication from pre op testing, for an mri and now surgery is so bad… never again will we come here for any procedures or surgery. Most of the staff seem nice but they are …
I’m sorry but with all do respect Worst emergency room experience ever , you all should have been wearing clown suits 🤡 . Shame on you next time I’ll go 40 minutes out of my way to go to Bon Secours 😡 …
Horrible !!! this hospital when we first moved up here in 2015 when it use to be Orange it was excellent hospital 5 stars now that is Garnet it has became horrible it reminds me of NYC hospitals the attitude the service the laziness all …
I was admitted to Garnet Health Medical Center on 5/12/21 for chest pains, upon my arrival to my room the nurses were very welcoming, I was treated with respect and was made to feel comfortable. The nurses was not in any rush or any hurry …
My wife delivered our first child here. Everything was top notch, right from the security staff on entrance to the nurses, doctors and other caregivers. We had one very negative experience with the anesthesiologist, however, the overall …
Their care is superb.
Their security personnel at the ER are extremely sympathetic and friendly.
Believe me that makes a big difference when you are in an emergency. …
Don’t ever go to this hospital. Worst service ever seen. They gonna kill people. People are in severe pain but they will let you wait in queue. Ridiculous.
I was admitted to Garnet Medical Center on 4/7/21 via the Emergency Room. Although I was frightened about my condition, I was made to feel at peace by the doctors, nurses, and staff. I didn’t know what to expect, but I was very pleased …
I’m a Trans veteran with a rare glandular issue that prevented me from getting a vaccine. I came in uniform to see my gigi in the hospital. the receptionist was very rude and gave me a disgusted look. She asked me for my vaccine card and …
While shaving Sunday morning I noticed my heart racing and my Apple Watch confirmed I was in AFIB for the first time. After an hour of my BPM going to 180 ( usually my bpm is 56bpm I told my wife we need to go to the ER where I received 5 …
Received a call to make an appointment from a robotic voice. Sounded quote like a scam caller. If this is the best Garnet can do I would suggest they hire more staff, there are many people seeking employment.
Arrived at the Urgent care section for evaluation, Shortness of breath, trouble breathing, light headed. The urgent care did NOT evaluate me whatsoever, told me to walk to the emergency room which was all the way over on the other side of …
Waited over 2 hours for a sever food allergy reaction. Never seen, no follow up to check on him while waiting. Zero compassion nor professionalism. My child had a swollen tongue with difficulty swallowing. I gave Benadryl and waited as he was also getting stomach pain. Terrible. Never again.
They treated my mom like it was there mom, very clean just a wonderful place I can’t say enough nice things! Would highly recommend them .
I wouldn’t go back I would rather die. Released my husband with a perforated appendix on paxcil because the pain was all in his head. Worst place around
I was hospitalized the last two days and I’m getting some great service starting from the ER then being admitted to the second floor great staff on this floor.
Do not go to this Hospital the healthcare has diminished drastically since they fired their entire staff that didn’t want to get vaccinated.
Now we have inexperienced, incompetent Tech’s, DR’s & nurses with the most vile …
Took me 4 hrs to be seen and I had constant pain in my arm+inflammation. When I was seen by Dr. Li Abie and he was the WORST. He is unfit to be a Dr in the ER, he refused to do blood work to check to see if I had an infection in my arm. I …
Although I had to wait a couple hours to be seen, it’s expected it’s the ER but overall the doctors were phenomenal. The staff as well, starting at the reception area to the nurses as well, everyone was just so patient and caring.
Peggy the nurse in the access department is a EXTREMELY rude person and it’s obviously something happened to her in her life because it isn’t normal for someone to be that NASTY in life. Maybe she REALLY needs to be evaluated mentally herself !!!
My best friend has been sitting in the waiting room for over five hours with serious pain in her side and no help whatsoever. The wait time is long enough someone you love could literally pass on just sitting in the wait room. Ridiculous.
Have to say I was transported via ambulance do to an infection to my face. I was treated with the utmost respect and kindness from Ambulance crew to Emergency room crew. I was admitted and the same treatment was afforded to me by the 4th …
My son has been to the ER 2x they saw on the scan that he is backup with feces. They gave him a depository and sent him home. It has been over a month and the 2nd scan showed more back up. I’m sitting in the ER for 1.5 hr because they don’t …
You come to the emergency room and can’t breathe,even then l was waiting for 4 hours still haven’t seen a doctor.Also, a men come with chest pain he’s also waiting to go in but if you fail down you go in right away.
Don’t come here!! I’ve been sent home multiple times with blood pressure of 180 after waiting for 7 hours every time. Make the drive to westchester trust me this place needs to be shut down asap.
If I can give this hospital negative 10 stars I would. Came to the ER with my father in law only to be outcasted by the front desk. He didn’t speak English and couldn’t breath well from his lung cancer. They would not let me speak for him …
Every time I come here it’s something new. Let’s start with the terrible parking for the ER. They have a few handicap parking spots next to the entrance and then a bunch of electric car charging stations. Everyone else has to walk a …
Unfortunately I could not visit my husband while he was in hospital. I called every day three to four times to check on him. Always was treated with friendliness and respect. One nurse in particular was my husband’s favorite, Michelle …
The doctors, nurses and techs in the ER took great care of me when I went there due to low blood sugar. They were very attentive and helpful. Dr. Spano checked in with me many times and listened to me, so he could figure out what was going …
Worse Drs office to go to if something is wrong there is stuff going on as I’m pregnant that I just found out could harm my baby and they do not really explain stuff well they change the Drs up all the time rather than seeing one you see …
This is the worst I’m a diabetic with a horrible infection in my foot and my foot has turned black rapidly but I’ve been in this hospital for 10 hours straight and nothing has been done to assist me at all I’m in really bad pain and I’m being told by nurses that they don’t know
If you come here bring breakfast, lunch and dinner!! You will be waiting at least 5 hrs to be seen. The nurse told me It would have been better for me to drive 2 hours to NYC then to stay here. I was also told I do not have to wait to be seen by a physician and that I can leave. Still waiting l!!
Terrible hospital they don’t care about the patients AT ALL !!!!!! they especially don’t care about the elderly!! NEVER take your loved ones here if you wanna see them again!!!! This place needs shut down nobody understands.
Wish i could put 0 stars. No visitations? what if my family member was dying and i couldn’t see them that’s ridiculous ive never had an issue like this with any other hospital you guys are sick in the head and dont care about patients only your paychecks
If I could give it a -100 I would !!!! Horrible, horrible, horrible !!! They give you the runaround, no one gives straight answers, they put their hand up in your face, hang up on you, laugh at your situation when you’re “trying” to get …
Very upset with Garnet health as they are cutting Rheumatology, which is major for me since I suffer from lupus. They are loosing a great rheumatologist. And I’m extremely disappointed with Garnet to all the other cuts they are making. They should be ashamed of themselves.
Have been in the ER for more than three hours and nobody has seen my husband. He came in congested, having trouble breathing and coughing up blood.
While visiting Garnet Health , it was probably the worst experience I ever had in any hospital. The staff is completely unorganized and rude. They don’t seem as if they truly enjoy their job and helping people.
The ER was great . My husband was rushed their for a stroke . Testing took for ever ! A MRI was ordered and he had to wait 2 days because they only have 1 machine. We never got the results so I guess the out come is good. An echocardiogram …
Went there for a Covid Test for travel. Process was extremely efficient, check in from parking lot was super fast, even though I had never been there and had to create account…etc. All the personnel there were very friendly, we were in …
RN Lee was the best. He mentally and Physically took care of my needs. He was so so kind and Polite. He’s overall just a great person. Thank you,
Mr.Lee 2 West
The worst emergency room, my mother sat there 31/2 hours with a huge open sore on her stomach and the nurse or front desk person kept telling her she’s next only to keep taking other patients in. It was her second time going the 1st was 3 …
Horrible staff, from case managers to nurses and docs. Dad admitted for post op care and they wanted ti discharge him home without services. The case manage without knowing my family situation told me its my job to cook, clean and do his …
I had a fall in out home. Yes on the 4th of July. I went to Garnet Health Medical Center. I was in terrible pain. The reception nurse, my attending nurse, intake personnel, X-ray tec, cat-scan tec, discharging nurse and attending Physician …
If it wasn’t for the nurses that treated us with heart and soul, this hospital deserves one star. Management believes COVID is top priority and a life threatening danger. Management needs to wake up and come to grips that COVID is now the new flu. Enough with the fear mongering!
Last Friday, I went to ER for my chest was in a pain and had a hard time to breath. My fiance and I sat in the waiting room for like 5 hrs then finally they called me in. The Dr came in and brought VRI for interpreter and Dr’s head bend …
I understand that people are Sick or hurt but you don’t put people that come in after you have been waiting 4 hrs when you’re told by your doctor to come to the hospital and they get brought in first. Everyone has a pain, sickness, etc. …
Well it was the best hospital I was ever in & unfortunately there’s been many. All the staff treated me like a person not just another patient. A special shout out to Mackenzie she super awesome. …
I passed out at a group breakfast. I was taken by ambulance to Garnet hospital. I was so scared! I was taken to my room and was placed in my bed. So gentle and caring as they were putting me in bed. …
Excellent care. I was very please with the courtesy and respect given in my stay. The nurses was very helpful and information concerning me was given. I was never left in the dark concerning my condition. Also i was please to experience the my chart which showed the record of my daily testing . I rate Garnet 💯 plus. …
I was just in the ER with a friend who has AFib. He was having a very difficult time breathing. Wearing a mask made this far worse! A nurse in the ER was totally and completely with no sympathy for my friend and began speaking very harshly …
Every time I’ve went to the Garnet, the Emergency department leaves you there for HOURS without being checked on. You could have a medical emergency and they wouldn’t even know because the nurses don’t even bother to come in the room to …
My husband was admitted to the CDA floor(idk if that’s the floor or section or what) and his nurse, Lee, was beyond amazing. He was extremely attentive, friendly, compassionate, and accommodating. I could tell he truly loves his job and …
While experiencing the loss of my father I found this hospital to be confused, lack communication, and overall cold towards patients. The facilities themselves seem average. But I couldn’t get over the feeling that patients are treated like …
I am beyond thankful to everyone from the front desk straight up to ICU. They were quick, diligent and extremely caring to make sure I recieved the quickest and most premium care. I went in with trouble breathing and was evaluated …
Dr. Jacobs is the best. She listens to me and she cares about her patients. She has helped me a lot over the years.
The best team of OBGYN,
Dr.Shah Dr. Todd, thank you very much for your consistant care and my family could stay with trust!! …
I showed up on time for a simple procedure. After sitting in the waiting room for 45 minutes I asked what the problem was. I was told I wouldn’t be seen because I was told to come earlier. What?? I was never told to come earlier and if I …
I don’t know what’s going on a emergency room it started to look like the Bronx waiting for 5 hours never got seen because there was no room they said. So disappointed excruciating pain. I’m leaving to Saint Anthony’s hospital hopefully it be better. Very disappointed
Dr. Angela Jacobs has always been on time, friendly and very thorough. I would highly recommend her in the rest of her practice. I also like her staff very much,..
Went to the ER with my one year old who fell and needed stitches and the whole experience, even tho scary, was great from the hospital and staff. They jump on quick and handle my daughter with care. I’m so appreciated.
If i can give this hospital 0 stars if would be zero by far the worst hospital I have ever been to; front desk unprofessional speaking about patients aloud believe this falls under a violation of hippa law! They attitudes are nasty and they …
Worst emergency room ever! It was good years ago but when it changed names to Garnet it is the worst. My wife has been here 3 times in the last 3 weeks and the wait time is over 5 hours each time. Besides the wait the doctors there don’t …
This hospital should be ashamed of themselves. My older mother was brought in by a police officer after she fainted in a restaurant. She has not received any medical attention and it’s been over 5 hours and the burger said probably at least a few more hours.
Atrocious hospital with no human empathy. Elderly patients were waiting for six hours in the emergency room with a broken back. My friends sister was sent home with heart pain saying it was nothing and two days later she died from heart failure. They don’t run thorough tests and people are losing their lives for it.
Using the ambulance bay as a waiting room for your ER patients? What a joke. I’ve been in the waiting room with approximately 30 other patients and have not received care in over 3 hours. They are understaffed and don’t have enough beds to treat patients. You may as well curl up and die at home.
Horrible visit. Came in with horrible tooth pain and was immediately discharged with some Tylenol. Wasn’t asked if my neck was sore or anything. Gonna be following up with another Doc that maybe cares a little more to make sure it’s not a dental infection that is spreading
1 star is generous. Father has been in hospital for 8 days now and no better than when he entered. Had to push a test back a day bc they fed him by mistake. Then they accidentally pulled his blood twice, by mistake, bc of another …
Spent three hours in the waiting room of the ER (now run by Crystal Run another absolutely appalling ‘healthcare’ organization) in terrible lower right abdominal pain, vomiting convulsively. Told it might be more than a six hour wait, I …
My grandson who is autistic was brought in my ambulance and everyone in the emergency room treated him with respect and kindness.
Then went to his room and was treated the same way. …
Went to inquire if a surgery could be possible. The surgeon, Dr. Signh, came in and immediately dismissed my concerns. Now, I dont take umbrage with being told, no, he cannot do the surgery. What I do find completely reprehensible is the …
Horrible staff. Was admitted and was going on 3 days to see a doctor. I asked my nurse if I will be seeing one the following day and she told me there was nothing scheduled. They did not help with any of my issues or give me my …
Garnet ER waiting room: A great place to die waiting to be seen. Terrible wait times, near death experiences and no one even bothering to check your vitals or ask why you are there- that’s what awaits you upon entrance to this dumpster fire …
The medical care here was terrible. It is busy with alot of covid patience but what my girlfriend was changing a bed pan for a sick elderly woman who never had a nurse check on her for the 5 hrs.We sat waiting for a ctscan to be read to be …
Awful. I truly believe if a patient is Medicaid , they automatically get sidelined and less quality care. Read the reviews I bet every single awful review is from a Medicare/ Medicaid recipients.! We know! I hate my kid works there!! They …
Beware- stay away if you can. I wish I could give 0 stars.
I know Garnett serves a large rural population, and health care in the lower …
Brought in a friend with cancer to the er for admission at the direction of his oncologist due to no more direct admissions. He was in rough shape, even after administering fluids earlier in the day. It’s been 7 hours and we are still …
I went for a breast MRI after completing chemo for breast cancer. The nurse was annoyed that another doctor accessed my port prior to going for the test in the morning. She told me it was wrong , which it wasn’t and then after mri she never …
My fiance was picked up by an ambulance. I follow them 30 minutes from when they picked him up. I get there and tell them my fiance was just dropped off, meanwhile I have my 4 month old son in his car seat, and the front desk asks my …
My father brought my mother to the emergency room. When I arrived to meet them I was told I could not wait with them. They said only one support person was allowed. I said yes, but they were still in the waiting room and I would let my …
These people in ER told me my CT scan was clear when I actually had a tumor the size of a tennis ball. Thank God I went to Sloan for a 2nd opinion. Unless you want to die, don’t go here. Radiologist failed basic Radiology that could have …
The hospital patient advocates are very rude. They hung up on me when I wanted them to repeat their instructions for my husband. They lacked compassion and professionalism when you need it most. After speaking with her, I feel my father is …
This is by far one of the worst hospitals. I came in with breathing problems after testing positive for Covid 3 weeks ago. They attempted to put me in a room with someone who was Covid positive. I explained I was no longer Covid positive …
You better either have a gunshot or stab wound if you want to be seen at this Emergency Room. I waited for four hours alongside a young lady with a bleeding gash in her skull and another older woman who was incessantly pleading with God to …
I came to the hospital at 11:50 and now it’s 3 and no body knows how long to wait. There were people who came 2 hours before us and still in the waiting room 2 people left and we are the 3 to leave, they even told one lady that there …
My 5 Month old baby was sick. so I rushed him to the hospital.
The nurse used a aspirator to clean his nose . Then she wiped it on the dirty pillow on the bed. Then took the same aspirator and put it in his other nostril. …
I am honestly glad there is no longer an OB department at this hospital. I recently delivered a few months ago and my OB care was horrible. The midwife’s/ MDs did not care or bother to look at my chart before coming into the room to see me. …
My son was born earlier this morning and all I can say is that this was the most pleasant experience I’ve ever had and the nurses and doctors here were Amazing. Doctor Diana and Doctor Shah are amazing people and our nurse Jenna was super …
I came into this hospital at 6:30 p.m. and was driven by my family. In the hospital I was told to wait in the lobby, and I was there for six or seven hours in agony!! I have some kind of pancreatitis and no one seemed to care there was a …
My mother had a seizure and is unable to walk. She has been in the ER for over 24 hours and tested positive for covid. This is a serious nerological event. They admitted her and then took the room away after 6 hours of waiting to go to …
The worst place to be if you are sick. They keep people in the ER waiting rooms for more than 24 hrs, knowing they don’t have a “bed” to place you.
They placed a person with questionable covid signs in a room with someone with …
My friend , went to emergency room via ambulance ! The staff was aware of his multi medical issues but kept him in emergency room for three days .( no room available ) They said they were very busy !! …
If I could give this place NEGATIVE stars, I would. Do NOT send your loved ones here if you even have a SHRED of dignity. The care provided is below average(AT BEST) and is met with the tired excuse of poor staffing. The nurses are rude and …
Edit: we are waiting to see if they will administer the b12 which her doctor ordered this morning, saying it was below 50 and critical. Doctor came down and said she has had antibiotics. We still want to remove her as we can’t visit, and we …
I had to go to the emergency room on 1/18/23. From the time of arrival till I was discharged 12 hours later, I cannot say enough about the staff and my treatment. The emergency room was sadly extremely busy and unfortunately, I don’t …
my sister left 5/6 hours ago… it’s almost 12am… she hasn’t ate/drink and my mom is waiting for my sister in her car, for my sister to see a doctor, she told us that people have been throwing up by her left and right and blood is almost …
I’ve spent extended days as an inpatient, I spent two months in their physical therapy rehab center, I’ve been to the ER, and on each occurrence, the staff of Garnet from the doctors to the real backbone of the hospital the nurses, the food …
Went in there with terrible pelvic pain and I def appreciate the tending Dr and nurses but , the rooms are run down to the point I wasn’t comfortable sitting in the bed because sheet was stained and had holes in it. Also , they couldnt do a …
Everyone was so nice and caring. All the nurses on the 3rd floor were kind and compassionate. I saw first hand how miserable and mean people can be to them. They held their composure and still did their job. Don’t be mean to these nurses, …
I was an emergency room patient and I thought I was having a heart attack. ER staff was excellent. I was admitted and stayed one night in order to run my tests.I was a nervous wreck but the nurses and Techs were very attentive to my …
A few weeks ago I brought my wife to this hospital in critical condition. I am not exaggerating when I say they saved her life. Everything they did was professional and honest. For a short period they thought her condition wasn’t as serious …
I have never felt more scared for my life than here.
They let my appendix rupture after waiting 14 hours for surgery. I was told I should have came sooner …