This office is really bad. I am given one star because of the office representative and the machine they use there is no communication betwen the office and the doctors.
I have had gastric symptoms for 1 and half years. Taking all my organic fibers and probiotics. Doctor here said just take more fiber and offer me a supplement full of sugar and corn syrup . No stool analysis or any other test. Might as well have my pcp take care of me. Waisted morning.
I’ve had IBS for over 20 years. Decided to go see a GI just to get an assessment. Physical exam and bloodwork were done, and a probiotic was prescribed. …
Have been trying to schedule an appointment with Gastrohealtb physicians, the clerical staff is so incredibly unhelpful it’s been weeks and everytime we speak they are less and less helpful. Cant imagine what the actual office is like and will gladly never go here.
Getting anything done with them has been a nightmare. Just getting the orders for tests and trying to pay a bill has been the worst experience I’ve ever had. Look for better options, doesn’t matter how good the doctors are when you can’t ever reach them
Doctors excellent, Admin, finance must be the worst i have ever dealt with, handed me over for collections even though i paid and sent them my credit card statement, receipt, and all paperwork. Still not resolved and no one will call back after numerous messages – WOW terrible terrible
Made an appoinment 6 weeks ago. No email notice, no text, no phone call reminder. On the phone for 20″ to find out where my appoinment is. Nobody picks up the phone. The Dr. is great but the staff simply doesn’t care about facilitating patient appointments.
Staff is very inconsiderate they put you on hold they don’t pick up the phone service is terrible been seeing that office for 20 years and it’s just gone down the hills I do not recommend gastro health very frustrating
Staff is super rude. I made an appointment and they called me the day before to confirm and told me they did not take my insurance, even though I told them my insurance when I made the appointment. I told the lady if they didn’t take my insurance I’d have to cancel my appointment and she hung up on me. No customer service skills.
The Drs are the best, I cannot say enough nuce things about the physicains here. Unfortuantley, Gastro Health is a money hungry organization that cares nothing about you and everything about the money. I stuck with them becuase my Dr. is …
This applies to the North Miami Beach office.There is a reason that this company has such a low rating. Admin is the worst in every aspect.. Front desk people are good and I really like Dr. Felder but anything concerning administration or calling was awful.
I will be updating my review, here in the office. So far I’m giving my honest opinion. They advise to fill out paper work prior. I registered online and provided information. I printed out paper work prior as the message stated. When I get …
I have worked with many doctors, including gastroenterologists. These people never answer the phone it always directs you to voicemail and they never return calls. My dad spent weeks trying to follow up with his colonoscopy results. Yes, the Dr. maybe goodm, but unfortunately the staff isn’t.
If I could have given a Zero stars I would have. This is a chop shop. It is
a well oiled machine. As far as the procedure and the people tending to you from the doctors to the nurses, etc. All great. I asked up front how much my co-pay …
Delray office ( HORRIBLE) customer service…unpleasant an obnoxious!!! I went to see Dr. Maria Christina Hatara, M.D. for pain in my abdomen. She sent me to get an Ultra Sound, after that she sent me to have a MRCP still no DX.I called 2 …
Even when you get a non-busy signal, when you finally get through all you hear is the hang-up click! Over and over. Worth a try just for a laugh. Don’t worry about bothering them: they never answer!
Updated: It’s been two months, never got a call to follow up from the billing department after the last few times I had to call. Today we received another bill. I would avoid this entire network to avoid the hassle. Poor medical management …
I am a patient of Dr. Moises Hernandez and this is NOT a review of this physician. Dr. Hernandez has been helpful and informative. With the exception of Bonita and Lily in their office (good service), the office staff is truly awful and …
Gastro Health Warning: They double bill you for zoom calls you never got. I never met the dr. (during Covid lockdown) and he was elderly and didn’t know how to use zoom…and complained that his nurse lost the specimen for 2 tests we picked …
(Translated by Google) Completely disgusted Patient Service all the receptionists are sour and I think it’s the initial entry into a medical office. …
Find another place for care, where doctors care. It sure appears it’s all about the money.
This is the worst customer service ever. its been two weeks now and still waiting for lab test orders.
This office is really bad. I am given one star because of the office representative and the machine they use there is no communication betwen the office and the doctors.
It’s been over a week and I still can’t get anyone from this office to give me my biopsy results. They really don’t care about their patients.
I have had gastric symptoms for 1 and half years. Taking all my organic fibers and probiotics. Doctor here said just take more fiber and offer me a supplement full of sugar and corn syrup . No stool analysis or any other test. Might as well have my pcp take care of me. Waisted morning.
I’ve had IBS for over 20 years. Decided to go see a GI just to get an assessment. Physical exam and bloodwork were done, and a probiotic was prescribed. …
Have been trying to schedule an appointment with Gastrohealtb physicians, the clerical staff is so incredibly unhelpful it’s been weeks and everytime we speak they are less and less helpful. Cant imagine what the actual office is like and will gladly never go here.
Getting anything done with them has been a nightmare. Just getting the orders for tests and trying to pay a bill has been the worst experience I’ve ever had. Look for better options, doesn’t matter how good the doctors are when you can’t ever reach them
Good doctors. HORRIBLE Support.
Phone help doesn’t exist for patients.
Find another gastro besides these people.
Will NEVER see me again.
Doctors excellent, Admin, finance must be the worst i have ever dealt with, handed me over for collections even though i paid and sent them my credit card statement, receipt, and all paperwork. Still not resolved and no one will call back after numerous messages – WOW terrible terrible
Made an appoinment 6 weeks ago. No email notice, no text, no phone call reminder. On the phone for 20″ to find out where my appoinment is. Nobody picks up the phone. The Dr. is great but the staff simply doesn’t care about facilitating patient appointments.
Staff is very inconsiderate they put you on hold they don’t pick up the phone service is terrible been seeing that office for 20 years and it’s just gone down the hills I do not recommend gastro health very frustrating
Staff is super rude. I made an appointment and they called me the day before to confirm and told me they did not take my insurance, even though I told them my insurance when I made the appointment. I told the lady if they didn’t take my insurance I’d have to cancel my appointment and she hung up on me. No customer service skills.
The Drs are the best, I cannot say enough nuce things about the physicains here. Unfortuantley, Gastro Health is a money hungry organization that cares nothing about you and everything about the money. I stuck with them becuase my Dr. is …
This applies to the North Miami Beach office.There is a reason that this company has such a low rating. Admin is the worst in every aspect.. Front desk people are good and I really like Dr. Felder but anything concerning administration or calling was awful.
I will be updating my review, here in the office. So far I’m giving my honest opinion. They advise to fill out paper work prior. I registered online and provided information. I printed out paper work prior as the message stated. When I get …
I have worked with many doctors, including gastroenterologists. These people never answer the phone it always directs you to voicemail and they never return calls. My dad spent weeks trying to follow up with his colonoscopy results. Yes, the Dr. maybe goodm, but unfortunately the staff isn’t.
If I could have given a Zero stars I would have. This is a chop shop. It is
a well oiled machine. As far as the procedure and the people tending to you from the doctors to the nurses, etc. All great. I asked up front how much my co-pay …
Delray office ( HORRIBLE) customer service…unpleasant an obnoxious!!! I went to see Dr. Maria Christina Hatara, M.D. for pain in my abdomen. She sent me to get an Ultra Sound, after that she sent me to have a MRCP still no DX.I called 2 …
Even when you get a non-busy signal, when you finally get through all you hear is the hang-up click! Over and over. Worth a try just for a laugh. Don’t worry about bothering them: they never answer!
These people are the worst. They never answer the phone. They are unethical and they even forbid you to see the physician of your choice.
Updated: It’s been two months, never got a call to follow up from the billing department after the last few times I had to call. Today we received another bill. I would avoid this entire network to avoid the hassle. Poor medical management …
I am a patient of Dr. Moises Hernandez and this is NOT a review of this physician. Dr. Hernandez has been helpful and informative. With the exception of Bonita and Lily in their office (good service), the office staff is truly awful and …
Gastro Health Warning: They double bill you for zoom calls you never got. I never met the dr. (during Covid lockdown) and he was elderly and didn’t know how to use zoom…and complained that his nurse lost the specimen for 2 tests we picked …