(Translated by Google) This financier sold our account without any notice or information from the new financier, no letter, message or email, very unprofessional and inconsiderate with their former clients. …
This company is a joke never can answer any question you ask but fast to say I m sorry I cant answer your question what a joke I going to find someone else to take my loan over
Disappointing at best found navigation on the website like finding my way in a room with no light and Legos scattered everywhere glad I found a better option.
Wish I could put 0 stars here but it’s not possible. The worst company ever. Staff extremely rude and not helpful at all. They should close their business down.
DO NOT GO TO THIS COMPANY . THEY ARE HORRIBLE! THEY STALK YOU EVEN IF YOU’RE A DAY LATE AND WHEN YOU TRY TO FIX THE PROBLEM THEY IGNORE YOU AND FOWARD YOUR CALL. I GIVE THEM A ZERO IF I COULD. IVE BEEN CALLING NON STOP TO FIX MY ISSUE AND …
their wedsite sucks!! i registered to make an online payment then tried to log back in and said my email wasnt on file..?!! then tried calling multiple times and didnt get an answer! HORRIBLE CUSTOMER SERVICE!!!!
Trying to payoff a loan is ridiculous! One department will tell you one thing and the title department tells you something completely different. I will never use this company again!
I work for Mercedes Benz collection’s and these people are always breaking industry standard rules and breaking collecting laws. I absolutely do not recommend them
Horrible, terrible, most disgusting bank in the world!!!!!! I hate this bank and will never, ever do business with them, or will reccomend anyone to do business with them. Please stay away, they will take as much as they can from you. I was disgusted by this bank!
Really horrible experience tried to pay off the loan in full but don’t cooperate with you they raised my pay off by 40 dollars after my 10 day pay off that is just ridiculous , I don’t recommend financing through them if ever an option look else where for a loan . You live and you learn
Illegally refusing to send signed payoff of my car loan nearly a month after paying off car loan still not able to title my car because this company refuses to send proper paperwork for title transfer.
These people are ridiculous and will call you 3 plus times a day..Sometimes even before your late..I been 12 hours late cause of out country and guy was rude on phone. Ridiculous, got in wreck and all they care bout is payment.
Due to the horrible customer service I just recently refinanced , I wish I would have read the reviews before I got involved with them , I would not recommend them to anyone and wish there was a more effective way of warning the public , I wish I could give them a big fat ZERO
Customer service is VERY rude, we called requesting a payment book or at least a monthly statement – we didn’t know where to send our payments – we were just given an address and was charged $10 extra for making the payment over the phone. SMH!!!
Absolutely the worse lending company ever… I made a payment in October and November ONLINE and they told me they never received the payment… had my bank fax and email them a statement from those two months the payments were made atleast …
Do not go to these people!! Was talking to customer service my payment got denied because my new card company thought it was a theft problem. I called gateway to pay over the phone instead. The lady told me i probably didn’t have any money and asked me how much money i had in my account.
Can never get ahold of the right person and everytime i call i get a different answer and i dont even have this car anymore theyre still charging me fees!!!!! Will never do business with this company ever EVER again. They have been a NIGHTMARE.
Honestly I am shocked by the reviews, this company has been extremely pleasant to deal with, I have no idea if people just dont like paying their bills or what but I have never had a problem (Hopefully this isn’t famous last words haha)
Excellent place to finance a car ,A-1 never had any problems ,I let them take my payment out of my checking account never have any problems looking to trade in 2011 BMW 7 series for a 2014 BMW 7 series ,dont think I will have any problems ,this is a great place to finance your vehicle.
Totally dishonest, second rate company at best. The worst customer service and fake, rude managers with attitude. I will be calling BBB on this company for sure they deserve it.
TERRIBLE, NON EXISTENT customer service. Nancy Fine will not answer any of your questions directly and will hang up on you!! I can’t even tell you how many times i’ve been hung up on and I just had simple questions I wasn’t even rude or …
I am currently with this company and its never a nice experience talking to anyone…they talk in such a negative demeanor to there customers. I can’t wait to refinance with someone else and take my buisness elsewhere.
Giving them a 1 star is actually being nice.this is the worst company to have to deal with. they are unprofessional and liars. they change they story every week and all i want to do is get my damn title and they can’t even do that. Try your best and DO NOT DO BUSINESS WITH THIS COMPANY.
Ria and David have been my agent callers that I usually ask for. They are really kind, respectful, and helpful. I’ve been associated with this finance company for over a year and they have been really helpful.
If I can give this company 0 stars I would never ever deal with a company like this. Thank God for good credit. Customer service is disrespectful and no one should do business with them. …….
That place is like a collective of idiots. My car was considered a total loss the insurance payed off the car, the received the check and somehow managed too lose it. After numerous calls they find it 2 weeks later but tell me its not their fault and i have to pay a late fee. These people are a bunch of morons stay away.
Called to see if my payoff check had arrived and got the runaround. The individual was rude and extremely difficult to understand. Told me there’s no number to the payoff department and no extension either. Extremely dissatisfied
I personally have not had any problems at all with this company. Make your payments on time and you won’t have a problem. Very helpful and kind so far.
I haven’t had any issues with online payments. I’ve never had to call their customer service so I can’t comment on whether or not it was as stressful as everyone else says. But yeah, no complaints here.
If I could give less stars I would. WORST customer service ever. They are EXTREMELY rude, do not let you finish a sentence and make you so frustrated you just give up and hang up. Only to try again the next day and get an even ruder …
Rude when you call . Then the lady gave me the wrong payoff number so had to wait 6 weeks for a overpayment check. They don’t know how to add numbers. They will argue with you when they know they are wrong. …
Paid with a cashier’s check the remainder of my balance sent it to Anaheim, 2 weeks later I now have my title in hand! was super easy! Thought it would have been harder from all the reviews. READ THE DIRECTIONS ON THE WEBSITE!!!
DO NOT USE! My interest is more than my car payment. I have not been late or delinquent on a payment for over a year. They will not refinance me. Horrible decision, horrible company that takes advantage of people. Disgusted.
This place sucks. I unfortunately got a auto loan through this place and completely regret it. Currently sitting on the phone for 20 minutes waiting for someone after being hung up on twice. I have not been angry or “mean” customer at …
I have never had a issue with this company. Always respectful amd helpful. If you pay your payment on time you wont have a issue. I swear the only ppl leaving comments are the ones who cant pay their payments on time. SMH
I was googling there address and saw all the reviews
I thought that I would leave a review.
I have never had a problem making online payments. everything seems to be going …
The will not accept my credit card for the monthly payment, only money order or my bank accounts info. I rather make tje payment thru my CC than my accounts info. It’s more secure this way and they’re making a big deal out of it. Last time i deal with them. Smh. ZERO, NADA , NO CUSTOMER SERVICE AT ALL.
This is a business full of incompatant employees with tiny brains. They live for an argument because they live sad little lifes. This company leaves no notes, lies about payment statements and will do anything to make it difficult to make …
Never have problems with it , 1.99% Apr 60 months for my car loan . I set auto pay from the day 1 , never give me any problem . For my next car I wish to the same , 1.99% APR look like a good deal for me .Anyone know better deal please let me know
This company doesn’t apply payments when sent on time. They do this so that you accrue interest and late fees that never get applied to the principal amount. In short, they intentionally try to keep you in debt forever regardless of if …
Worst customer service I’ve ever experienced, I don’t leave many reviews especially bad ones but I had to say something. I was helping an elderly friend of mine pay off a loan and a women by the name of Lisset helped us. She was rude, …
Paid my loan on-time and paid it off early with a cashiers check. They would not release my lien for 10 days according to their policy and would not budge even though the check was as good as cash. Would never use them ever again. Customer service was terrible.
If I could give zero stars I would. I work for a dealership and don’t recommend this lender. There is no good reason to sit on a borrower’s over-payment after the dealer has paid their loan off, none. You are simply, and for no good reason, sitting on someone’s cash for 30 days and you’re doing it because you can. Despicable.
DO NOT USE THEM !!!! It is as simple as that. The customer service is awful, knowledgeable, and rude. I have the same issues others have stated. I paid off the vehicle and they still will not release the title. Escalations to the manger/supervisor are even more of a joke.
Do NOT finance with this company if you don’t have to… I just purchased a vehicle with cash from a guy who financed through Gateway and they are taking FOREVER to send the title. Payment was processed 10/23 and here is it 11/14 and STILL no …
They are alright, I prefer paying online like I was before, it was easier and faster, but I guess they removed it and now I’m force to call and charge $9 just to pay my bill and other company’s I dealt with in the past charge under 5 buck . …
See a lot of negative review but to be honest the only issue I really had with this company was the high 12% interest rate and I couldn’t blame anyone for that. I made my payment electronically and didn’t really have an issue paying. I was even able to defer one of my payment.
I’m feeling certain that each and every 1 star review you’re reading on here is true. It’s unbelievable how the Execs at this Financial Institution allow the individuals that represent their company, to act/treat their customers this way. …
STAY AWAY NEVER HAVE I EVER LEFT A REVIRW FIRST ONE CAUSE OF THIS JOKE OF A CONPANY. This company should be sued and shut down , my car has been payed off over 1 year , i have been back and forth with the dmv and gateway to try to recive my …
I have had nothing but a positive relationship with gateway one lending and finance.Great rate for auto loan. Polite on phone great customer service.
Love the daily simple interest method. Pay it …
A hassle! After accidentally making 2 full car payments in 1 month, they required me to send them my bank statement and copy of transactions!. They clearly had record of the 2 payments so why make me do a bunch of bs busy work to reverse …
ZERO customer service. MAJOR issues when my car was paid off. They wouldn’t refund my overpayment for 30+ days … then said the refund will go to the dealer. Demanded to speak to a supervisor … she at least said the refund would come to …
These people talk down to their customers. They are rude on the phone and can’t speak proficient English when leaving messages.
Edit: After talking to more than just a few representatives, I have spoken to …
Their customer service is rude and does not allow you to finish a sentence. They cut you off only for the lady to think she is right but completely wrong about what is needed. The customer should know why he or she called. The customer …
I have never done business with a company that does not allow a customer to talk with anyone. Calling in the customer is given four options only. Good luck getting a question answered that does not conform with the options available. That …
I’ve financed numerous vehicles over the years & this is by far the most pathetic “lending institution” I’ve ever dealt with. I’ve been trying to pay off a loan for 3 weeks, however after researching the company further, I requested proof …
Honestly wouldn’t even give it a single star. Called in several times to recieve information on the steps to paying off my loan and received completely different information every time I called. …
I have heard 5 different stories from 5 different employees about how and when I will receive a refund of my last payment(after notifying them that I traded in my vehicle they still charged my account). When asking for a written statement …
They financed me through the dealer for a certified pre-owned Ford Taurus limited. I had a ford fusion as a trade in that had a bit of damage and based on the sale price of the new car the financing was out to about 144%, while most banks …
Total jerks Ro deal with. Sent my payoff payment in over three weeks ago. Called no Customer Service today to find when my title would be sent. Got nothing but the runaround and finally told it would be mailed on the 24th Aug. asked why …
Contrary to other reviews this lending company is fine. I was late on a payment on more than 1occasion and the reps were courteous and helpful. Make your payments on time and when it comes time to payoff request the payoff first so you know …
We have never been late on a payment. We always pay more than the minimum payment due and sometimes we make multiple payments to try and pay down on our principle. No matter what we do they always apply at least 75% of every single …
I worked here, and it was a nightmare. From all the older reviews and seeing what customers were dealing with, I decided to quit. This whole company seems like one giant scam, no customer service, and very little help to those who need it. …
This place is has the rudest representatives I’ve ever had the displeasure of talking with. I found out that they were not taking the car payment out of my account on the scheduled day, but at the end of the month which is NOT WHAT I AGREED …
My auto loan through Gateway one lending has been nothing but trouble. Defenitely the B team in finance. My issues are as follows: 1.I contacted them about automatic payments. They sent the form. I returned the form(very specific details …
They charge you interest and finance fees. Interest on your outstanding balance and finance fees per payment. If you look very closely at your re-payments they are actually charging you up to 20% per payment. They also do very little to …
I never leave reviews. Had a loan with GOLF for about 4 years. Never had an issue with them until I wanted to pay it off and get the title released. Paid off the load 3 weeks ago and still have not received a release letter. In my …
I spoke to a male customer service rep. about my car loan that was paid in full 3 weeks ago and that payment was still taking out of my account. I told him that I spoke to one of their rep 2 weeks ago and she told me that she will take care …
They will mislead you under the guise of helping you, and will employ low budget tow truck driver that will go behind a gate on to property not open to the public. They will do this while you’re in conversation with them about payment …
My Infinity FX37 was sold to a dealership on 7/27/16 there was an overpayment of $4200 that should have come to me. It took them 40 days to refund my money, causing me to get a loan to purchase my new car since the money was mismanaged. …
This company either lies or there is some miscommunication. I tell them I will make a payment on a given day and they still call me 100x until I make that payment. I told the manager lady yesterday my tax returns will be here in a week. And …
6 year customer have financed two vehicles at 9% with a 800+ credit score never missed or late on a payment. I traded vehicle in 10 days ago for new truck and they are threatening to report to credit on a late payment because the …
We financed a car through a private car dealership with Gateway One and it was all positive from day one. They have been great to us. Not a single problem ever reaching customer service and no complaints. We made a late payment and they …
They don’t deserve any stars! Paid my car in full and was always on time! Also paid it in full one year early! They reported to the credit bureaus that my account was closed. It tremendously dropped my credit score by 30 points. I am so …
This was the only finance company that took me in for my first car… I set up online payments and so far haven’t had any problems… even when I log in into my account I can see everything being detailed to me… do they refi?
Cucks
(Translated by Google) This financier sold our account without any notice or information from the new financier, no letter, message or email, very unprofessional and inconsiderate with their former clients. …
Screw this place.
Good company
Horrible people and company
Beautiful
They are a fraud…&@^^#%$@##^
TIME TO PROTEST THESE PEOPLE.
they never pick up
The Best
This company never answered the phone
can’t speak to anyone at customer service
Couldn’t give any less star’s.
worst kind of people over there in California.
Scam artists. I don’t even know where to begin.
Horrible customer service, very rude and will talk over you
I can’t get in touch with ANYONE every number goes straight to a robot
I agree they r rude big time
Very rude staff continuously calls and harasses my business.
Best Auto Lender we have ever worked with, PERIOD.
Can I just don’t give them a star? That’s how bad their system was.
i need help on login to the page it says that we have already made an account but it’s not true
No way to get a hold of a representative on thw phone, automated system that is obsolite.
Horrible customer service. Will be filing a lawsuit them for money being owed
Worst lender I have ever dealt with. Stay far away from this company…
Absolutely terrible to deal with. Took 3 months to change just my address.
They have million legal way to put their hand in your pocket to take your money, don’t do business with them.
Terrible customer service. These people are liars and I would never recommend them to an enemy.
We have had good experience with the company. Would recommend them.
Run away !
Worst lending company ever !
Cant get a title ! …
This company is a joke never can answer any question you ask but fast to say I m sorry I cant answer your question what a joke I going to find someone else to take my loan over
This company never answers and my Rep I head never got back to me he took 1 month to let me know they were sending back my deal
Terrible. The absolute worse. It’s like have to do there job for them. They make me sick. I wish I could give them no stars
I didn’t experience any problems. Customer service was very friendly.
Trying to pay off a loan it’s almost impossible do not do business with these people terrible need to go out of business
Disappointing at best found navigation on the website like finding my way in a room with no light and Legos scattered everywhere glad I found a better option.
These people owe me $3,200 dollars been waiting for my money for two months, why would you want to hold on yo my money, give me back my money,
Wish I could put 0 stars here but it’s not possible. The worst company ever. Staff extremely rude and not helpful at all. They should close their business down.
The phone number doesn’t work. I can’t sell my car because you didn’t send me my lien release .
My loan was sold after it was paid off. What a scam of a company!!
DO NOT GO TO THIS COMPANY . THEY ARE HORRIBLE! THEY STALK YOU EVEN IF YOU’RE A DAY LATE AND WHEN YOU TRY TO FIX THE PROBLEM THEY IGNORE YOU AND FOWARD YOUR CALL. I GIVE THEM A ZERO IF I COULD. IVE BEEN CALLING NON STOP TO FIX MY ISSUE AND …
If I could give negative scores I would. I HATE this place. They are horrible and rip you off. I can’t wait to refinance somewhere else
their wedsite sucks!! i registered to make an online payment then tried to log back in and said my email wasnt on file..?!! then tried calling multiple times and didnt get an answer! HORRIBLE CUSTOMER SERVICE!!!!
Trying to payoff a loan is ridiculous! One department will tell you one thing and the title department tells you something completely different. I will never use this company again!
I work for Mercedes Benz collection’s and these people are always breaking industry standard rules and breaking collecting laws. I absolutely do not recommend them
Horrible, terrible, most disgusting bank in the world!!!!!! I hate this bank and will never, ever do business with them, or will reccomend anyone to do business with them. Please stay away, they will take as much as they can from you. I was disgusted by this bank!
Really horrible experience tried to pay off the loan in full but don’t cooperate with you they raised my pay off by 40 dollars after my 10 day pay off that is just ridiculous , I don’t recommend financing through them if ever an option look else where for a loan . You live and you learn
Illegally refusing to send signed payoff of my car loan nearly a month after paying off car loan still not able to title my car because this company refuses to send proper paperwork for title transfer.
These people are ridiculous and will call you 3 plus times a day..Sometimes even before your late..I been 12 hours late cause of out country and guy was rude on phone. Ridiculous, got in wreck and all they care bout is payment.
DO NOT GET A LOAN WITH THIS COMPANY!
DO NOT DO BUSINESS WITH THIS COMPANY!
THIS COMPANY DOES NOT RESPECT YOU OR THEIR EMPLOYEES! …
Due to the horrible customer service I just recently refinanced , I wish I would have read the reviews before I got involved with them , I would not recommend them to anyone and wish there was a more effective way of warning the public , I wish I could give them a big fat ZERO
They still say we owe even though the loan was discharged in bankruptcy over a year ago. They won’t change a thing and still owe $13,000
Customer service is VERY rude, we called requesting a payment book or at least a monthly statement – we didn’t know where to send our payments – we were just given an address and was charged $10 extra for making the payment over the phone. SMH!!!
Absolutely the worse lending company ever… I made a payment in October and November ONLINE and they told me they never received the payment… had my bank fax and email them a statement from those two months the payments were made atleast …
Do not go to these people!! Was talking to customer service my payment got denied because my new card company thought it was a theft problem. I called gateway to pay over the phone instead. The lady told me i probably didn’t have any money and asked me how much money i had in my account.
Can never get ahold of the right person and everytime i call i get a different answer and i dont even have this car anymore theyre still charging me fees!!!!! Will never do business with this company ever EVER again. They have been a NIGHTMARE.
Honestly I am shocked by the reviews, this company has been extremely pleasant to deal with, I have no idea if people just dont like paying their bills or what but I have never had a problem (Hopefully this isn’t famous last words haha)
Excellent place to finance a car ,A-1 never had any problems ,I let them take my payment out of my checking account never have any problems looking to trade in 2011 BMW 7 series for a 2014 BMW 7 series ,dont think I will have any problems ,this is a great place to finance your vehicle.
Totally dishonest, second rate company at best. The worst customer service and fake, rude managers with attitude. I will be calling BBB on this company for sure they deserve it.
TERRIBLE, NON EXISTENT customer service. Nancy Fine will not answer any of your questions directly and will hang up on you!! I can’t even tell you how many times i’ve been hung up on and I just had simple questions I wasn’t even rude or …
I am currently with this company and its never a nice experience talking to anyone…they talk in such a negative demeanor to there customers. I can’t wait to refinance with someone else and take my buisness elsewhere.
Giving them a 1 star is actually being nice.this is the worst company to have to deal with. they are unprofessional and liars. they change they story every week and all i want to do is get my damn title and they can’t even do that. Try your best and DO NOT DO BUSINESS WITH THIS COMPANY.
Ria and David have been my agent callers that I usually ask for. They are really kind, respectful, and helpful. I’ve been associated with this finance company for over a year and they have been really helpful.
If I can give this company 0 stars I would never ever deal with a company like this. Thank God for good credit. Customer service is disrespectful and no one should do business with them. …….
That place is like a collective of idiots. My car was considered a total loss the insurance payed off the car, the received the check and somehow managed too lose it. After numerous calls they find it 2 weeks later but tell me its not their fault and i have to pay a late fee. These people are a bunch of morons stay away.
Called to see if my payoff check had arrived and got the runaround. The individual was rude and extremely difficult to understand. Told me there’s no number to the payoff department and no extension either. Extremely dissatisfied
I personally have not had any problems at all with this company. Make your payments on time and you won’t have a problem. Very helpful and kind so far.
I haven’t had any issues with online payments. I’ve never had to call their customer service so I can’t comment on whether or not it was as stressful as everyone else says. But yeah, no complaints here.
If I could give less stars I would. WORST customer service ever. They are EXTREMELY rude, do not let you finish a sentence and make you so frustrated you just give up and hang up. Only to try again the next day and get an even ruder …
This is by far the worst financing company ever. Please dont waste your time and money here, they charge you high Anual Percentage Rates. …
Rude when you call . Then the lady gave me the wrong payoff number so had to wait 6 weeks for a overpayment check. They don’t know how to add numbers. They will argue with you when they know they are wrong. …
Paid with a cashier’s check the remainder of my balance sent it to Anaheim, 2 weeks later I now have my title in hand! was super easy! Thought it would have been harder from all the reviews. READ THE DIRECTIONS ON THE WEBSITE!!!
DO NOT USE! My interest is more than my car payment. I have not been late or delinquent on a payment for over a year. They will not refinance me. Horrible decision, horrible company that takes advantage of people. Disgusted.
This place sucks. I unfortunately got a auto loan through this place and completely regret it. Currently sitting on the phone for 20 minutes waiting for someone after being hung up on twice. I have not been angry or “mean” customer at …
I have never had a issue with this company. Always respectful amd helpful. If you pay your payment on time you wont have a issue. I swear the only ppl leaving comments are the ones who cant pay their payments on time. SMH
I was googling there address and saw all the reviews
I thought that I would leave a review.
I have never had a problem making online payments. everything seems to be going …
The will not accept my credit card for the monthly payment, only money order or my bank accounts info. I rather make tje payment thru my CC than my accounts info. It’s more secure this way and they’re making a big deal out of it. Last time i deal with them. Smh. ZERO, NADA , NO CUSTOMER SERVICE AT ALL.
This is a business full of incompatant employees with tiny brains. They live for an argument because they live sad little lifes. This company leaves no notes, lies about payment statements and will do anything to make it difficult to make …
Never have problems with it , 1.99% Apr 60 months for my car loan . I set auto pay from the day 1 , never give me any problem . For my next car I wish to the same , 1.99% APR look like a good deal for me .Anyone know better deal please let me know
This company doesn’t apply payments when sent on time. They do this so that you accrue interest and late fees that never get applied to the principal amount. In short, they intentionally try to keep you in debt forever regardless of if …
Worst customer service I’ve ever experienced, I don’t leave many reviews especially bad ones but I had to say something. I was helping an elderly friend of mine pay off a loan and a women by the name of Lisset helped us. She was rude, …
Paid my loan on-time and paid it off early with a cashiers check. They would not release my lien for 10 days according to their policy and would not budge even though the check was as good as cash. Would never use them ever again. Customer service was terrible.
If I could give zero stars I would. I work for a dealership and don’t recommend this lender. There is no good reason to sit on a borrower’s over-payment after the dealer has paid their loan off, none. You are simply, and for no good reason, sitting on someone’s cash for 30 days and you’re doing it because you can. Despicable.
DO NOT USE THEM !!!! It is as simple as that. The customer service is awful, knowledgeable, and rude. I have the same issues others have stated. I paid off the vehicle and they still will not release the title. Escalations to the manger/supervisor are even more of a joke.
Do NOT finance with this company if you don’t have to… I just purchased a vehicle with cash from a guy who financed through Gateway and they are taking FOREVER to send the title. Payment was processed 10/23 and here is it 11/14 and STILL no …
They are alright, I prefer paying online like I was before, it was easier and faster, but I guess they removed it and now I’m force to call and charge $9 just to pay my bill and other company’s I dealt with in the past charge under 5 buck . …
See a lot of negative review but to be honest the only issue I really had with this company was the high 12% interest rate and I couldn’t blame anyone for that. I made my payment electronically and didn’t really have an issue paying. I was even able to defer one of my payment.
I’m feeling certain that each and every 1 star review you’re reading on here is true. It’s unbelievable how the Execs at this Financial Institution allow the individuals that represent their company, to act/treat their customers this way. …
STAY AWAY NEVER HAVE I EVER LEFT A REVIRW FIRST ONE CAUSE OF THIS JOKE OF A CONPANY. This company should be sued and shut down , my car has been payed off over 1 year , i have been back and forth with the dmv and gateway to try to recive my …
I have had nothing but a positive relationship with gateway one lending and finance.Great rate for auto loan. Polite on phone great customer service.
Love the daily simple interest method. Pay it …
A hassle! After accidentally making 2 full car payments in 1 month, they required me to send them my bank statement and copy of transactions!. They clearly had record of the 2 payments so why make me do a bunch of bs busy work to reverse …
ZERO customer service. MAJOR issues when my car was paid off. They wouldn’t refund my overpayment for 30+ days … then said the refund will go to the dealer. Demanded to speak to a supervisor … she at least said the refund would come to …
These people talk down to their customers. They are rude on the phone and can’t speak proficient English when leaving messages.
Edit: After talking to more than just a few representatives, I have spoken to …
Their customer service is rude and does not allow you to finish a sentence. They cut you off only for the lady to think she is right but completely wrong about what is needed. The customer should know why he or she called. The customer …
I have never done business with a company that does not allow a customer to talk with anyone. Calling in the customer is given four options only. Good luck getting a question answered that does not conform with the options available. That …
I’ve financed numerous vehicles over the years & this is by far the most pathetic “lending institution” I’ve ever dealt with. I’ve been trying to pay off a loan for 3 weeks, however after researching the company further, I requested proof …
Honestly wouldn’t even give it a single star. Called in several times to recieve information on the steps to paying off my loan and received completely different information every time I called. …
I have heard 5 different stories from 5 different employees about how and when I will receive a refund of my last payment(after notifying them that I traded in my vehicle they still charged my account). When asking for a written statement …
They financed me through the dealer for a certified pre-owned Ford Taurus limited. I had a ford fusion as a trade in that had a bit of damage and based on the sale price of the new car the financing was out to about 144%, while most banks …
Total jerks Ro deal with. Sent my payoff payment in over three weeks ago. Called no Customer Service today to find when my title would be sent. Got nothing but the runaround and finally told it would be mailed on the 24th Aug. asked why …
Contrary to other reviews this lending company is fine. I was late on a payment on more than 1occasion and the reps were courteous and helpful. Make your payments on time and when it comes time to payoff request the payoff first so you know …
We have never been late on a payment. We always pay more than the minimum payment due and sometimes we make multiple payments to try and pay down on our principle. No matter what we do they always apply at least 75% of every single …
I worked here, and it was a nightmare. From all the older reviews and seeing what customers were dealing with, I decided to quit. This whole company seems like one giant scam, no customer service, and very little help to those who need it. …
This place is has the rudest representatives I’ve ever had the displeasure of talking with. I found out that they were not taking the car payment out of my account on the scheduled day, but at the end of the month which is NOT WHAT I AGREED …
My auto loan through Gateway one lending has been nothing but trouble. Defenitely the B team in finance. My issues are as follows: 1.I contacted them about automatic payments. They sent the form. I returned the form(very specific details …
They charge you interest and finance fees. Interest on your outstanding balance and finance fees per payment. If you look very closely at your re-payments they are actually charging you up to 20% per payment. They also do very little to …
I never leave reviews. Had a loan with GOLF for about 4 years. Never had an issue with them until I wanted to pay it off and get the title released. Paid off the load 3 weeks ago and still have not received a release letter. In my …
I spoke to a male customer service rep. about my car loan that was paid in full 3 weeks ago and that payment was still taking out of my account. I told him that I spoke to one of their rep 2 weeks ago and she told me that she will take care …
They will mislead you under the guise of helping you, and will employ low budget tow truck driver that will go behind a gate on to property not open to the public. They will do this while you’re in conversation with them about payment …
My Infinity FX37 was sold to a dealership on 7/27/16 there was an overpayment of $4200 that should have come to me. It took them 40 days to refund my money, causing me to get a loan to purchase my new car since the money was mismanaged. …
This company either lies or there is some miscommunication. I tell them I will make a payment on a given day and they still call me 100x until I make that payment. I told the manager lady yesterday my tax returns will be here in a week. And …
6 year customer have financed two vehicles at 9% with a 800+ credit score never missed or late on a payment. I traded vehicle in 10 days ago for new truck and they are threatening to report to credit on a late payment because the …
We financed a car through a private car dealership with Gateway One and it was all positive from day one. They have been great to us. Not a single problem ever reaching customer service and no complaints. We made a late payment and they …
I’m sharing an email I sent the company asking for a Manager to call me.
Each time I pick of my phone to call and inquire about my account with Gateway …
They don’t deserve any stars! Paid my car in full and was always on time! Also paid it in full one year early! They reported to the credit bureaus that my account was closed. It tremendously dropped my credit score by 30 points. I am so …
This was the only finance company that took me in for my first car… I set up online payments and so far haven’t had any problems… even when I log in into my account I can see everything being detailed to me… do they refi?