Terrible customer service. I don’t blame the staff. I blame the management that has failed to train them to be courteous, compassionate, patient and thorough. I think the folks that handle the phones don’t understand how important they …
Had a CT scan done today at Gateway Radiology, the Ct tech Sara was wonderful, my first time having this test, she explained the procedure and talked to me during the test , made my experience very pleasant. Thank you Lori, Sara and Shannon !
The phone answering service is horrible, was placed on hold for well over 25 minutes, without a live person saying ”please hold on’. They just lost another business.
joey s. who checked me in was the nicest most patient person I have ever dealt with and I dealt with a lot of medical places.Gateway
radiology will be the only place I go and will tell everybody to go there
Just spent 35 minutes waiting for someone to pick up so I can schedule an appointment, only to me met with silence. I call back and get the message that the “phones are closed”. Ridiculous!
I was overcharged over $250 for a mammogram, I have been waiting for over 3 months for a refund and still waiting, when I called the office they told me that due to Covid-19 they didn’t have anybody to process refunds, they do have people …
This radiology facility is amazing! When it comes to good care and amazing greets they have it in the bag. No matter who you are they will always help you!
The wait time between my appoint time and the time I was taken back was too long. Everything went well for the actual test. I find it unacceptable that in this day and age there is no option to pay online.
They never pick up the phone I waited on hold for 30 minutes to set an appointment and no one answered I called back wait another 20 minutes on hold still no one picked up I don’t know how I’m going to get my x-ray that’s been required by my doctor because no one will pick up to set an appointment
Gateway Radiology was Outstanding The front desk staff ,was very quick at checking me in which made the whole appointment go so much faster thank you we will be using gateway again.
this place great. friendly staff, great free coffee and i would not go anywhere else. i went in to get my med records and that department was fast and super nice people to deal with.
They never answer their phone or call back when you leave a message. There are too many other imaging centers in the bay area to lose countless hours on hold with this place.
DO NOT GO TO GATEWAY RADIOLOGY .
THEY ARE THIEVES. CASH PRICE FOR MY 2 ULTRASOUND WOULD HAVE BEEN $ 110.00. BUT WITH MY UNITED HEALTH CARE INSURANCE THEY CHARGED ME $ 165.65 COPAYS IN CASH. …
I’ve used Gateway several times over the last four years. The doctors and staff are friendly and courteous, the wait was reasonable each time, and I’ve never had difficulty with insurance.
Waited 45 minutes (on a Saturday morning) just to find out the appointment before me came in way way late and they had no idea how long before they would be done with her. Don’t waste your time.
Used this location many times. Be patient this location is very busy, the staff is overworked and frustrated but stay very polite.There is a sister location on 1st ave. South. I have used that location several times with little to no wait. The 1st Ave location is worth the drive if you are in a hurry or not a patient person.
Don’t use this facility if you have any self respect, we are not animals we are paying customers, Just for short, the young man behind the counter tells me, “ I’ve been here for 10 hours I don’t have time for you” no cool!!!
Trying to schedule an appointment turned into 2 days of calls then finally driving there to make an appointment. Manager totally could have cared less about the trouble I had.
Not even an “I’m sorry”.
Why schedule someone for a Saturday if you are gonna be closed. A courtesy call would be nice, or would also be nice if someone answers the phone. Trash
Staff was extremely rude, after staff member laughed at me I decided that I could not give them my patronage. Very unprofessional. Do yourself a favor and give your business elsewhere, to professionals.
Amazing staff. Pleasant experience, extremely sanitary. Technicians repeatedly made completely sure that I was aware of exactly what was about to take place during the whole thing. I will come here from now on.
Canceled me twice once for insurance which they could of called and found out I made the payment on the 1st so they canceled me then rescheduled me and again call me on Friday when I should of been there Monday for my appointment and they …
Can not get them to answer their phones. I have been on hold for a half hour and still not talked to anyone. I hung up because now i am upset. So calm down and try again. I do not want to drive there just to see when appointment is.That is unprofessional to make people wait that long on hold.
Played Scribblio with some of the staff. Unfortunately lost, so I won’t be coming back for another MRI anytime soon. These morans always answer their phones, and you should look into giving the kind patient registrar Mr. Danglelion a promotion.
Excellent service and outstanding staff at both locations. Radiologists are terrific and very knowledgeable. Very friendly environment and made me feel welcomed and cared for. Will highly recommend to everyone for all your medical needs!
Carpet in waiting room was filthy, with long wait & front office staff were abrupt & short with me. Inside seemed clean, but could have an open MRI that’s not so loud and migraine producing, watch-out!
My son had an U/S with this Radiology. Check in process was super fast (20 mins from check-in to exam), OPEN ON SATURDAYS :), clean waiting rooms and very polite staff (front desk to techs) coffee in waiting rooms as well. Would definitely recommend this place to everyone!!!
Our toddler needed an x-ray. When we called, we specifically asked if they were able to provide pediatric imaging services for her age. They said yes, however they made us use an adult sized table and hold her down by her legs and arms so …
Had my ultrasound here when i was pregnant. They were super amazing. Ultrasound technician told me the gender of my baby and i couldn’t thank her enough. Definitely reccommend this business. Super relaxing waiting room.
Told over phone with current insurance would be covered 100% then received bill from gateway than we owed money. After calling my insurance company they said they have a contract with them and should be covered a 100%. Now have to through …
Front desk worker really nice but, the lady in the back of the office is arrogant. She needs to stay away from people. The x ray tech is great and very impressive.
While the front desk person seemed a little ‘abrupt’ – perhaps because they were so busy. To me, busy means they’re good at what they do. I was so apprehensive because of clostrophobia (sp) that I took a Valium prescribed by my dr. …I …
Sat in waiting room for a half hour before being called back for my mammogram. When I get in the back I’m told my last mammogram was
Dec 2 and today is Dec 1, they can’t do the mammogram bc it’s not been a full …
Went to Gateway with my mom on Sept 13th 2016 for some test.The service was great! Lisa the front desk person is awesome! She is very pleasant and great with the clients..Thank you Lisa for being so kind to my mom.
Debora Poisson.
EVENING HOURS!! AWESOME
Did have billing issue one time. Just check your insurance and call billing office if there is a discrepancy. Billing was most helpful and polite with our …
I took my wife🙋♀️ there for her x-ray ⚕work, the staff was friendly the waiting room was well-lit💡 and plenty of seating and her appointment did not take very long she was very pleased with the service👍👍 …
Dont do it. My pcp ordered a PET scsn . Had multi DVT and PE this past Feb 2020 , new onset. Had CT scan in hospital that showed enlarged trachael lymphnode for probable Metaztic cancer. I had 2 seperate CA 30 years ago. Since Feb, …
Gateway radiology sent me a bill in April 2016 for copyay from April 2015. While I checked with my insurance and was told I did owe this copyay, billing after a year seemed ludicrous. I called Gateway and spoke to Judy who upon research …
While they do the job your Dr needs done. WATCH YOUR BILL ! My CC is going into dispute as they charged me double what i paid 30 days earlier and was quoted just the day before. All they ciuld do was t wrt ll me i heard wrong. Finally got …
Great experience everyone was very nice an professional. Mri department went well above expectations to help me. Lori technician was wonderful. Want to thank everyone there for all the help an companion they showed me.
I was totally scammed by this place. My Orthopedic doctor by the name of David Wall, who is also a scam artist, sent me to get an MRI at gateway radiology’ only for them to produce bogus images that showed I had no injuries yet multi images …
Gateway Radiology said it was their policy to ask for private SoCal security numbers or refuse service. They wanted me to give them all my information including my SS number or pay cash and not bill my insurance or they wouldn’t do my test. …
Been trying to make an appointment for three weeks. On hold for hours, no one answers, the message requests that you leave your name and number, but their voicemail is full. They are fully taking advantage of the slower pace due to this “COVID-19” nonsense.
Gateway Radiology called me as a referral from my Primary Doctor. Apparently a year ago they misbilled my insurance company which resulted in a denial but I WAS NEVER TOLD about it. The appointment center that called me was verbally …
Gateway Radiology is outstanding! They are quick, efficient, and make sure you are taken care of. I had a Ct scan and was nervous but the tech was very sweet and talked to me throughout the exam. I had the same type of experience with the tech while getting xrays done. I definitely recommend!
Both of us had appts at Gateway – for starters their scheduler made for the same time even though the procedures were different – saving us time and gas. A plus: one of the check-in employees is a dead ringer for Patrick Mahomes! Shannon and Laurie were just kind and professiinal.
I have been to Gateway several times. I have always been very happy with the staff. I love that they text your appointments. And confirm them. Have also been there with my dad who.is almost 89 years old. Above applies to his visits as well.
My s/o had to have an MRI today. Was very worried because of being in a neck brace that cannot come off and can’t lay down very easy. I had read some reviews and was concerned but they were all for not. We got there and were taken in …
I was referred here to get an x-ray, which was already a waste of time to begin with as the PA agreed with me that my finger’s issue is likely soft tissue related. Despite arriving on time they had to “ask if someone could stay” to give the …
Had a appointment today… We made the appointment over phone… The asked many insurance questions.. Then ask for a social security number… I informed them you know need that with health care. She informed we need your number that are …
Girls at the front are very nice, however my ultrasound tech wasn’t so friendly. Informed me she had to stay to do my appointment bc the other tech had gotten sick&THEIR office rescheduled me for that time. Then to beat it all the sex of my …
The service was great. However, their medical billing is HORRIBLE! They use a company called Medenet. This company tried to bill me an additional $260, after I paid my bill in full at time of service. Then, after wasting 45 minutes of …
Had an MRI today and it was smooth sailing from arrival to departure. Lori administered my test and she was kind, professional and friendly, putting me at ease. Thank you!
Today I went into the facility on Park Blvd & had an awful experience. While my Dr sent over the RX & the authorization 2-3 weeks prior, and while I received a call from Gateway to confirm as well as myself calling them to confirm my appt …
Would give 0 stars but not a choice. Called mid A.M. placed in “Q” for them to call me back. No call. Next day waited 45 minutes. no answer. Guess they don’t want my money. Called another place. 3 rings and have appointment in 1 week.
I have used Gateway Radiology about five times for various tests since September, 2016 . When I didn’t have insurance, their out-of-pocket cost of services were reasonable. …
Don’t get your imagining done here. With today’s technology, medical records can be forwarded to other medical offices upon request rather quickly. I do know this because I work in healthcare. Gateway Radiology refuses to send my records to …
I’ve been going here for at least 2 years for my mammogram and everything was going well then. I had a change in my health insurance just recently. I scheduled with the Gateway Radiology in Park Boulevard and got an appointment. A day prior …
If I could give no star I would.
As an advocate and friend of someone facing a life changing diagnosis or possibly terminal illness. This place is uncaring, with extremely poor office …
Staff was very friendly and got me in right away, and the quality of the MRI image was perfect for my surgeon to review, would definitely go there again.
Numerous negative reviews about the staff being nice, but never answering the phones. I have been trying to make an appointment for two weeks. Left messages, pressed the option to have a call back, been on hold for hours, and still cannot get a live person to talk to. No return calls must mean they don’t need returning patients?
They tell you to go home and call them to make an appointment. But why cant they do it there when they’re not busy just chatting and laughing? I’m already there, get sent home and I call. I called 4 times. Each time is a long wait. They …
Only reason I’m giving them a 1 is because I couldn’t give them zero. The entire staff is rude. Watched them talk to multiple patients like they were children. I attempted to check in and they never told me they needed my insurance …
This place is a joke, every time you call to make an appointment it’s a long wait. I called in the morning to make an appointment and after waiting for 10 minutes opted for the option to get a call back. Guess what… no one ever called so …
Drove there to make an appointment since phone call is useless. Front desk is the worst. Girl in training had no idea how to setup my needs and didn’t schedule me correctly. They are rude and defensive. Techs are much better but still not worth it
The service I was provided was above 5 stars. I have no idea why there are so many negative reviews. In this day and age everything is different and difficult but my expectations were exceeded. Everyone was very helpful and nice, especially …
I got called at the last minute to see if I could come in for an MRI. I arranged my schedule to make a 6pm appointment. I was asked to come in early to fill out paperwork so I told the person I would be there at 5:45pm to make sure I was …
Had a 8 o’clock appointment. Patiently waited in line when a women goes up to the counter and tries to check in. The representative who checked her in says your appointment is for Wednesday July 28th but he will see what he can do. So I …
I usually don’t leave negative reviews because I’m a nice person, but I will not be going back to this place. I don’t recommend them. First off, when you call to make an appt, you have to leave a msg and hopefully someone will call you …
Had an appointment this morning for my wife to have a mammogram. She has alzheimer’s and I took off from work to bring her in. I showed the young man at the front desk her ID cards and when I told him I was her care provider, he asked me …
Horrible experience. Mr Neal at the front desk is rude and he cancelled my appointment right in front of me because he did not like me. He called very bad NAME(S) and then proceeded to talk about me, a patient, to other patients in line. …
I went here today only to find out my Dr’s office had set up an appointment at another gateway. The young lady was so sweet to handle it all, cancel and reschedule for another day. she was cheerful, professional and smiled through it all. …
I was very pleased with my experience at this facility. I will start out by saying that yes it is difficult to get in touch with them. Initially I was on hold for about a half hour, but I then pushed the option for them to call back and to …
I had high hopes for this place despite the reviews. I can’t comment on the actual techs or scans or anything because I never got that far. After 2 or 3 weeks of back and forth trying to get appointments, there was one girl in the office …
Tried to reach someone to cancel my appointment can’t get through. Left message for a return call. Never heard back. You can’t blame it on covid it was this way before just gotten worse. Staff is nice just no way of getting some to return calls
The front desk doesn’t understand what a fully funded HRA is. After them refusing to speak with Cigna about billing. They wouldnt confirm with their billing department, they still DEMANDED payment. I believe the manger “D”, she was …
Five stars – techs. Five stars – efficiency. Three stars – front office (2 out of 3 have no business working with ppl). Overall – 4 stars. Adequate parking. Reasonably clean facility. Received my cd almost right away.
I went today for an MRI. The staff kept me informed as to how long it would take to wait. They came sooner than expected. I was able to choose my music during the MRI. Very professionalI saw evidence of cleaning after every patient for check-in and after the procedure.
I give them no stars. One phone number for 2 offices and no one picks up the phone. I have seen people come to the office to make an appointment.This has happened to me before and I’m done with them. This place needs to be shut down.I think …
I have been to Gateway Radiology in the past, so I didn’t understand when I had a scrip for x-rays I had to wait 3 days for an appt so they could check my insurance, but whatever I had/have severe knee pain. My appt time was Friday at 5:30, …
I have been going to Gateway Radiology for YEARS. Yesterday was the first bad appointment I had. Went for a Mammogram and it was horrible. The technician was Kim and she was EXTREMELY ROUGH!!!!! I have never had such a painful mammogram in …
I recently had an ultrasound for my thyroid. I have a familial marker for thyroid cancer so, to say the least, I was very trepidatious about it. I was taken in almost immediately…Staff was empathetic and patient with me. Every facet was …
Lori and Dalton are excellent!!! They took OUTSTANDING care of my Mom who was very anxious to have her MRI today. Because of them, she did so well! Thank you both ❤️
Lori was wonderful. I had a migraine the night before and am very sensitive to lights and noises. She get me a wheelchair she when I let her know I didn’t feel well. She offered me juice and crackers to settle my stomach and nerves. Lori …
Went in today for a mammogram bone density today, they were able to also get my MRI done today. People were very pleasant i am a happy girl thanks to gateway radiology. i have been going there for years and have not had a bad experience. I …
This office does not answer the phone. You have to leave a message and then they may get back to you by the end of the day. Also, when I “checked in” on the IPad as indicated at my office visit, I sat for a half hour. When I inquired about …
I had my yearly mammogram today. I had the best experience ever, from the man that checked me in to the man that walked me back to the changing room. Elizabeth did my mammogram and she was awesome. No pain and very friendly, she really …
I will first start at they ask you to send your paperwork over then don’t call you..They just do to they set you 3 times for 11am even after you set a afternoon appointment then when you have an appointment you better just wait like you are …
I am a practice manager from a local PCP office. Want to give 5 stars to MISTY , she was amazing , her performance in helping me with a patient to get scheduled and her dedication was remarkable. This patient was in need of a Radiology exam …
Im sitting here and a elder asian man comes in to turn paperwork in. It’s obvious his English is limited and the lady at the front desk treated him horribly. Refused to even let him try to explain himself. They need to go ahead and replace …
I have been to this Gateway on 49th and Park Blvd. I have been going there 10 or more years.Never has the staff in front or back ever been rude ! I find them and they are all quiet efficient.Which brings to write this review Recently I got …
Terrible time making an appointment. I completed their online request for an appointment. No one ever called to complete my request. Calling in lands you in a cueing process. You are told they will keep your place in cue and call you …
Staff was pleasant however, when I was done at the office I paid my deductible got a printed receipt, Next month I got a bill for the deductible. I called them, no one pick up, left a message, next month I got another bill, called again, no …
This place is absolutely incompetent starting right from answering the phone to the front desk to billing to the radiologist. Lost the x ray order twice. Could not figure out how to bill bcbs. I paid cash instead and when I asked for the …
The service here is the worst and this is a review from my heart!!! I have had 5 Mammograms before and Mary the tech. HURT me so bad, I STILL HAVE PAIN IN MY RIGHT BREAST AN HOUR LATER….I HAVE RED BRUISING, I HAVE A LOT OF PRESSUSE IN MY …
Basically demanded my SS# and stated that they wouldn’t process my bill through my insurance company without it, My photo ID, insurance card, and credit card wasn’t sufficient??? The fact that the receptionist was a bit on the rude side made me retrieve all my cards and call BayCare Imagining. Appointment is next week..
Lori made my MRI experience stress free and kept me at ease. The facility was clean, the self check in desk and then receptionist at the front helped me get setup to go back on schedule.
A pretty mickey mouse operation! Issues with communication between staff and to me and just overall a bad experience! Tell me one thing and then another I cancelled and won’t call them again if needed
I had a great experience at Gateway for an ultrasound – the tech, Gail, made me feel so comfortable! I will definitely return to GR for my radiological needs. 😉
Beware! This place collects/requires Social Security Numbers even when the have prior insurance approval and your photo ID! Likely they are collecting it to create billing and credit reporting claims that you still owe them money even when …
Had an appointment and when I showed up the woman asked for me to fill in an address card and write my Social Security # on a scrap piece of paper.😳 The text said to bring my ID and insurance card.! Good way for someone to steal your …
This is the 3rd year I’ve tried calling and been on the phone waiting for someone, anyone, to pick up so I can make an appointment. I never have gotten a call back and had to drive up to the Park Blvd location to make my appointment. While …
Talked on the phone to Ashley. She was very personable and informative. More businesses should have their employees emulate this young woman. Thanks Ashley, for all your cheerful help! …
I’m a Medicare patient. My primary care physician scheduled me an appointment with Gateway Radiology on October 13th, 2022. Last time I went there they made me wear a mask… like the last place in the world! This time they told me that if …
They dont have ratings low enough to express the way Gale and the rest of the staff treated us. They cancelled appointment when I got a text confirming 12 hours before appointment. When arrived Gale treated my wife like a piece of trash. …
I can’t make enough positive remarks about my experience having a PET scan at Gateway. Rich was so kind and respectful in explaining the entire procedure. This was my first experience with this scan. I got through it without a problem. I would go back in a heartbeat. Thank you Rich for being there. You are the best!
Do not use Gateway radiology. They are rude incompetent and money hungry in my opinion. They pressure you into giving them your social security number. If you choose not to ; they require cash payment and increase the price of your copay. I …
(Translated by Google) Gateway radiology provides an excellent service, it has qualified personnel with a high level of professionalism. …
Terrible customer service. I don’t blame the staff. I blame the management that has failed to train them to be courteous, compassionate, patient and thorough. I think the folks that handle the phones don’t understand how important they …
Had a CT scan done today at Gateway Radiology, the Ct tech Sara was wonderful, my first time having this test, she explained the procedure and talked to me during the test , made my experience very pleasant. Thank you Lori, Sara and Shannon !
Packed
very professional Staff is A+
Mammo techs are amazing
Phone is NOT answered.
The techs are amazing & friendly!
The Staff is great and very knowledgeable
If you want the best , expect to wait .
The staff is so nice and compassionate!
Great service. Amazing patient care.
In & out for chest x-ray. Nice staff.
Never answer the phone horrible staff
Very crowded. You have to sign in at kiosk to talk to a person at the desk.
Effecient, friendly and clean. I would definitely recommend!
They are fast and professional. Everyone is very nice.
The staff at Gateway is always soo kind and very efficient.
Worst experience ever! Rude unprofessional!
I HAVE HAD SEVERAL APPT WITH GATEWAY AND THEY HAVE ALWAYS DONE A FANTASTIC JOBS
Stay away from this place don’t go there if your doctor sends you there tell to find an other place there are far better then that place plz don’t go
Me and my fiance been trying to call them for 4 days they don’t know how to answer a phone cal someone else
Girl at the desk asked for my SS# I told her I do not give out my SS# .
Gate way would not do my test
Great experience every time I go here this one and the St.petersburg location great staff.
Quick and inexpensive
I find them very helpful very astute they get it done they get it done in a hurry Pleasant people
1 hour on hold to set up am appointment really pathetic
A real two-bit outfit. Try to get them to answer the phone. It’ll never happen.
Customer service is horrible, and waiting to make appointment on the phone 2 hours then the phone disconnected.
Do NOT GO THERE!! They demand your social security number????!!!! Who does that?
i just loveeeeeeee Gateway Radiology and their staff is awesome all the the way from the schedulers to the techs and Dr’s
The phone answering service is horrible, was placed on hold for well over 25 minutes, without a live person saying ”please hold on’. They just lost another business.
Lori was awesome. She was kind, very knowledgeable and extremely professional. Thanks Lori.
My Mammography technologist was professional, very nice, and gentle. All staff at Gateway is very accommodating!!
joey s. who checked me in was the nicest most patient person I have ever dealt with and I dealt with a lot of medical places.Gateway
radiology will be the only place I go and will tell everybody to go there
Only mammogram I ever had that didn’t hurt, go Elizabeth you’re the best !
Just spent 35 minutes waiting for someone to pick up so I can schedule an appointment, only to me met with silence. I call back and get the message that the “phones are closed”. Ridiculous!
Over an hour waiting for a simple hand x-ray and still haven’t been seen
I was overcharged over $250 for a mammogram, I have been waiting for over 3 months for a refund and still waiting, when I called the office they told me that due to Covid-19 they didn’t have anybody to process refunds, they do have people …
They never answer their phones and never call back no matter what.
They said my results would be ready for in 2 days the least but they took 5 days.
This radiology facility is amazing! When it comes to good care and amazing greets they have it in the bag. No matter who you are they will always help you!
Great people work here. They go out of the way to accommodate patients. Nice demeanor had by all I dealt with. Very pleasant.
You cannot get your calls answered and have to listen to commercials from them if you wait. Just getting an appt is ridiculous..
Staff was so sweet and very helpful and understanding. I felt so happy and comfortable. Thank you so much!
The wait time between my appoint time and the time I was taken back was too long. Everything went well for the actual test. I find it unacceptable that in this day and age there is no option to pay online.
They never pick up the phone I waited on hold for 30 minutes to set an appointment and no one answered I called back wait another 20 minutes on hold still no one picked up I don’t know how I’m going to get my x-ray that’s been required by my doctor because no one will pick up to set an appointment
Gateway Radiology was Outstanding The front desk staff ,was very quick at checking me in which made the whole appointment go so much faster thank you we will be using gateway again.
Staff is fantastic and always professional and kind. I’ve gotten in when I need tests done and my doctor gets the results quickly.
this place great. friendly staff, great free coffee and i would not go anywhere else. i went in to get my med records and that department was fast and super nice people to deal with.
They never answer their phone or call back when you leave a message. There are too many other imaging centers in the bay area to lose countless hours on hold with this place.
DO NOT GO TO GATEWAY RADIOLOGY .
THEY ARE THIEVES. CASH PRICE FOR MY 2 ULTRASOUND WOULD HAVE BEEN $ 110.00. BUT WITH MY UNITED HEALTH CARE INSURANCE THEY CHARGED ME $ 165.65 COPAYS IN CASH. …
I’ve used Gateway several times over the last four years. The doctors and staff are friendly and courteous, the wait was reasonable each time, and I’ve never had difficulty with insurance.
Waited 45 minutes (on a Saturday morning) just to find out the appointment before me came in way way late and they had no idea how long before they would be done with her. Don’t waste your time.
Used this location many times. Be patient this location is very busy, the staff is overworked and frustrated but stay very polite.There is a sister location on 1st ave. South. I have used that location several times with little to no wait. The 1st Ave location is worth the drive if you are in a hurry or not a patient person.
Don’t use this facility if you have any self respect, we are not animals we are paying customers, Just for short, the young man behind the counter tells me, “ I’ve been here for 10 hours I don’t have time for you” no cool!!!
Trying to schedule an appointment turned into 2 days of calls then finally driving there to make an appointment. Manager totally could have cared less about the trouble I had.
Not even an “I’m sorry”.
Everyone from reception to all the technicians were amazing! I felt very comfortable through all my procedures. Kudos!
Why schedule someone for a Saturday if you are gonna be closed. A courtesy call would be nice, or would also be nice if someone answers the phone. Trash
Staff was extremely rude, after staff member laughed at me I decided that I could not give them my patronage. Very unprofessional. Do yourself a favor and give your business elsewhere, to professionals.
Amazing staff. Pleasant experience, extremely sanitary. Technicians repeatedly made completely sure that I was aware of exactly what was about to take place during the whole thing. I will come here from now on.
Canceled me twice once for insurance which they could of called and found out I made the payment on the 1st so they canceled me then rescheduled me and again call me on Friday when I should of been there Monday for my appointment and they …
Can not get them to answer their phones. I have been on hold for a half hour and still not talked to anyone. I hung up because now i am upset. So calm down and try again. I do not want to drive there just to see when appointment is.That is unprofessional to make people wait that long on hold.
Played Scribblio with some of the staff. Unfortunately lost, so I won’t be coming back for another MRI anytime soon. These morans always answer their phones, and you should look into giving the kind patient registrar Mr. Danglelion a promotion.
Excellent service and outstanding staff at both locations. Radiologists are terrific and very knowledgeable. Very friendly environment and made me feel welcomed and cared for. Will highly recommend to everyone for all your medical needs!
Carpet in waiting room was filthy, with long wait & front office staff were abrupt & short with me. Inside seemed clean, but could have an open MRI that’s not so loud and migraine producing, watch-out!
Horrible customer Service, lady in billing department named Mary says owed bills but refuses to giver her last name. …
Appointment made weeks ahead, waited for 45 min with Appointment. Staff unprofessional, 3 nurses at check in, saying patients ss# outloud.
My son had an U/S with this Radiology. Check in process was super fast (20 mins from check-in to exam), OPEN ON SATURDAYS :), clean waiting rooms and very polite staff (front desk to techs) coffee in waiting rooms as well. Would definitely recommend this place to everyone!!!
Our toddler needed an x-ray. When we called, we specifically asked if they were able to provide pediatric imaging services for her age. They said yes, however they made us use an adult sized table and hold her down by her legs and arms so …
Had my ultrasound here when i was pregnant. They were super amazing. Ultrasound technician told me the gender of my baby and i couldn’t thank her enough. Definitely reccommend this business. Super relaxing waiting room.
Told over phone with current insurance would be covered 100% then received bill from gateway than we owed money. After calling my insurance company they said they have a contract with them and should be covered a 100%. Now have to through …
Front desk worker really nice but, the lady in the back of the office is arrogant. She needs to stay away from people. The x ray tech is great and very impressive.
While the front desk person seemed a little ‘abrupt’ – perhaps because they were so busy. To me, busy means they’re good at what they do. I was so apprehensive because of clostrophobia (sp) that I took a Valium prescribed by my dr. …I …
Sat in waiting room for a half hour before being called back for my mammogram. When I get in the back I’m told my last mammogram was
Dec 2 and today is Dec 1, they can’t do the mammogram bc it’s not been a full …
Went to Gateway with my mom on Sept 13th 2016 for some test.The service was great! Lisa the front desk person is awesome! She is very pleasant and great with the clients..Thank you Lisa for being so kind to my mom.
Debora Poisson.
EVENING HOURS!! AWESOME
Did have billing issue one time. Just check your insurance and call billing office if there is a discrepancy. Billing was most helpful and polite with our …
I took my wife🙋♀️ there for her x-ray ⚕work, the staff was friendly the waiting room was well-lit💡 and plenty of seating and her appointment did not take very long she was very pleased with the service👍👍 …
Dont do it. My pcp ordered a PET scsn . Had multi DVT and PE this past Feb 2020 , new onset. Had CT scan in hospital that showed enlarged trachael lymphnode for probable Metaztic cancer. I had 2 seperate CA 30 years ago. Since Feb, …
Gateway radiology sent me a bill in April 2016 for copyay from April 2015. While I checked with my insurance and was told I did owe this copyay, billing after a year seemed ludicrous. I called Gateway and spoke to Judy who upon research …
While they do the job your Dr needs done. WATCH YOUR BILL ! My CC is going into dispute as they charged me double what i paid 30 days earlier and was quoted just the day before. All they ciuld do was t wrt ll me i heard wrong. Finally got …
Great experience everyone was very nice an professional. Mri department went well above expectations to help me. Lori technician was wonderful. Want to thank everyone there for all the help an companion they showed me.
I was totally scammed by this place. My Orthopedic doctor by the name of David Wall, who is also a scam artist, sent me to get an MRI at gateway radiology’ only for them to produce bogus images that showed I had no injuries yet multi images …
Gateway Radiology said it was their policy to ask for private SoCal security numbers or refuse service. They wanted me to give them all my information including my SS number or pay cash and not bill my insurance or they wouldn’t do my test. …
Been trying to make an appointment for three weeks. On hold for hours, no one answers, the message requests that you leave your name and number, but their voicemail is full. They are fully taking advantage of the slower pace due to this “COVID-19” nonsense.
Gateway Radiology called me as a referral from my Primary Doctor. Apparently a year ago they misbilled my insurance company which resulted in a denial but I WAS NEVER TOLD about it. The appointment center that called me was verbally …
Gateway Radiology is outstanding! They are quick, efficient, and make sure you are taken care of. I had a Ct scan and was nervous but the tech was very sweet and talked to me throughout the exam. I had the same type of experience with the tech while getting xrays done. I definitely recommend!
Both of us had appts at Gateway – for starters their scheduler made for the same time even though the procedures were different – saving us time and gas. A plus: one of the check-in employees is a dead ringer for Patrick Mahomes! Shannon and Laurie were just kind and professiinal.
I have been to Gateway several times. I have always been very happy with the staff. I love that they text your appointments. And confirm them. Have also been there with my dad who.is almost 89 years old. Above applies to his visits as well.
The inside staff of technicians were very nice people and made me feel at ease.
On the flip side, the front desk girl was condescending and snippy. …
My s/o had to have an MRI today. Was very worried because of being in a neck brace that cannot come off and can’t lay down very easy. I had read some reviews and was concerned but they were all for not. We got there and were taken in …
I was referred here to get an x-ray, which was already a waste of time to begin with as the PA agreed with me that my finger’s issue is likely soft tissue related. Despite arriving on time they had to “ask if someone could stay” to give the …
Had a appointment today… We made the appointment over phone… The asked many insurance questions.. Then ask for a social security number… I informed them you know need that with health care. She informed we need your number that are …
Great service! All workers friendly and helpful. Will use again. I have used Gateway for last three years
Girls at the front are very nice, however my ultrasound tech wasn’t so friendly. Informed me she had to stay to do my appointment bc the other tech had gotten sick&THEIR office rescheduled me for that time. Then to beat it all the sex of my …
The service was great. However, their medical billing is HORRIBLE! They use a company called Medenet. This company tried to bill me an additional $260, after I paid my bill in full at time of service. Then, after wasting 45 minutes of …
Had an MRI today and it was smooth sailing from arrival to departure. Lori administered my test and she was kind, professional and friendly, putting me at ease. Thank you!
The Front Office Staff here is amazing, work very efficiently and Professionally. I felt Welcomed and Comfortable. Thank You Gateway…
Today I went into the facility on Park Blvd & had an awful experience. While my Dr sent over the RX & the authorization 2-3 weeks prior, and while I received a call from Gateway to confirm as well as myself calling them to confirm my appt …
Great experience with all people involved…Knowledgeable and courteous…15 minutes from arrival to departure…
Would give 0 stars but not a choice. Called mid A.M. placed in “Q” for them to call me back. No call. Next day waited 45 minutes. no answer. Guess they don’t want my money. Called another place. 3 rings and have appointment in 1 week.
I have used Gateway Radiology about five times for various tests since September, 2016 . When I didn’t have insurance, their out-of-pocket cost of services were reasonable. …
Don’t get your imagining done here. With today’s technology, medical records can be forwarded to other medical offices upon request rather quickly. I do know this because I work in healthcare. Gateway Radiology refuses to send my records to …
I’ve been going here for at least 2 years for my mammogram and everything was going well then. I had a change in my health insurance just recently. I scheduled with the Gateway Radiology in Park Boulevard and got an appointment. A day prior …
If I could give no star I would.
As an advocate and friend of someone facing a life changing diagnosis or possibly terminal illness. This place is uncaring, with extremely poor office …
Staff was very friendly and got me in right away, and the quality of the MRI image was perfect for my surgeon to review, would definitely go there again.
Numerous negative reviews about the staff being nice, but never answering the phones. I have been trying to make an appointment for two weeks. Left messages, pressed the option to have a call back, been on hold for hours, and still cannot get a live person to talk to. No return calls must mean they don’t need returning patients?
They tell you to go home and call them to make an appointment. But why cant they do it there when they’re not busy just chatting and laughing? I’m already there, get sent home and I call. I called 4 times. Each time is a long wait. They …
Only reason I’m giving them a 1 is because I couldn’t give them zero. The entire staff is rude. Watched them talk to multiple patients like they were children. I attempted to check in and they never told me they needed my insurance …
This place is a joke, every time you call to make an appointment it’s a long wait. I called in the morning to make an appointment and after waiting for 10 minutes opted for the option to get a call back. Guess what… no one ever called so …
Drove there to make an appointment since phone call is useless. Front desk is the worst. Girl in training had no idea how to setup my needs and didn’t schedule me correctly. They are rude and defensive. Techs are much better but still not worth it
The service I was provided was above 5 stars. I have no idea why there are so many negative reviews. In this day and age everything is different and difficult but my expectations were exceeded. Everyone was very helpful and nice, especially …
I got called at the last minute to see if I could come in for an MRI. I arranged my schedule to make a 6pm appointment. I was asked to come in early to fill out paperwork so I told the person I would be there at 5:45pm to make sure I was …
Had a 8 o’clock appointment. Patiently waited in line when a women goes up to the counter and tries to check in. The representative who checked her in says your appointment is for Wednesday July 28th but he will see what he can do. So I …
I usually don’t leave negative reviews because I’m a nice person, but I will not be going back to this place. I don’t recommend them. First off, when you call to make an appt, you have to leave a msg and hopefully someone will call you …
Had an appointment this morning for my wife to have a mammogram. She has alzheimer’s and I took off from work to bring her in. I showed the young man at the front desk her ID cards and when I told him I was her care provider, he asked me …
Horrible experience. Mr Neal at the front desk is rude and he cancelled my appointment right in front of me because he did not like me. He called very bad NAME(S) and then proceeded to talk about me, a patient, to other patients in line. …
I went here today only to find out my Dr’s office had set up an appointment at another gateway. The young lady was so sweet to handle it all, cancel and reschedule for another day. she was cheerful, professional and smiled through it all. …
I was very pleased with my experience at this facility. I will start out by saying that yes it is difficult to get in touch with them. Initially I was on hold for about a half hour, but I then pushed the option for them to call back and to …
I had high hopes for this place despite the reviews. I can’t comment on the actual techs or scans or anything because I never got that far. After 2 or 3 weeks of back and forth trying to get appointments, there was one girl in the office …
Tried to reach someone to cancel my appointment can’t get through. Left message for a return call. Never heard back. You can’t blame it on covid it was this way before just gotten worse. Staff is nice just no way of getting some to return calls
The front desk doesn’t understand what a fully funded HRA is. After them refusing to speak with Cigna about billing. They wouldnt confirm with their billing department, they still DEMANDED payment. I believe the manger “D”, she was …
Five stars – techs. Five stars – efficiency. Three stars – front office (2 out of 3 have no business working with ppl). Overall – 4 stars. Adequate parking. Reasonably clean facility. Received my cd almost right away.
I went today for an MRI. The staff kept me informed as to how long it would take to wait. They came sooner than expected. I was able to choose my music during the MRI. Very professionalI saw evidence of cleaning after every patient for check-in and after the procedure.
I give them no stars. One phone number for 2 offices and no one picks up the phone. I have seen people come to the office to make an appointment.This has happened to me before and I’m done with them. This place needs to be shut down.I think …
I have been to Gateway Radiology in the past, so I didn’t understand when I had a scrip for x-rays I had to wait 3 days for an appt so they could check my insurance, but whatever I had/have severe knee pain. My appt time was Friday at 5:30, …
I have been going to Gateway Radiology for YEARS. Yesterday was the first bad appointment I had. Went for a Mammogram and it was horrible. The technician was Kim and she was EXTREMELY ROUGH!!!!! I have never had such a painful mammogram in …
I recently had an ultrasound for my thyroid. I have a familial marker for thyroid cancer so, to say the least, I was very trepidatious about it. I was taken in almost immediately…Staff was empathetic and patient with me. Every facet was …
Lori and Dalton are excellent!!! They took OUTSTANDING care of my Mom who was very anxious to have her MRI today. Because of them, she did so well! Thank you both ❤️
Lori was wonderful. I had a migraine the night before and am very sensitive to lights and noises. She get me a wheelchair she when I let her know I didn’t feel well. She offered me juice and crackers to settle my stomach and nerves. Lori …
Went in today for a mammogram bone density today, they were able to also get my MRI done today. People were very pleasant i am a happy girl thanks to gateway radiology. i have been going there for years and have not had a bad experience. I …
This office does not answer the phone. You have to leave a message and then they may get back to you by the end of the day. Also, when I “checked in” on the IPad as indicated at my office visit, I sat for a half hour. When I inquired about …
I had my yearly mammogram today. I had the best experience ever, from the man that checked me in to the man that walked me back to the changing room. Elizabeth did my mammogram and she was awesome. No pain and very friendly, she really …
I will first start at they ask you to send your paperwork over then don’t call you..They just do to they set you 3 times for 11am even after you set a afternoon appointment then when you have an appointment you better just wait like you are …
I am a practice manager from a local PCP office. Want to give 5 stars to MISTY , she was amazing , her performance in helping me with a patient to get scheduled and her dedication was remarkable. This patient was in need of a Radiology exam …
Im sitting here and a elder asian man comes in to turn paperwork in. It’s obvious his English is limited and the lady at the front desk treated him horribly. Refused to even let him try to explain himself. They need to go ahead and replace …
I have been to this Gateway on 49th and Park Blvd. I have been going there 10 or more years.Never has the staff in front or back ever been rude ! I find them and they are all quiet efficient.Which brings to write this review Recently I got …
Terrible time making an appointment. I completed their online request for an appointment. No one ever called to complete my request. Calling in lands you in a cueing process. You are told they will keep your place in cue and call you …
My experience for my MRI was very good,staff was very nice!
Staff was pleasant however, when I was done at the office I paid my deductible got a printed receipt, Next month I got a bill for the deductible. I called them, no one pick up, left a message, next month I got another bill, called again, no …
This place is absolutely incompetent starting right from answering the phone to the front desk to billing to the radiologist. Lost the x ray order twice. Could not figure out how to bill bcbs. I paid cash instead and when I asked for the …
The service here is the worst and this is a review from my heart!!! I have had 5 Mammograms before and Mary the tech. HURT me so bad, I STILL HAVE PAIN IN MY RIGHT BREAST AN HOUR LATER….I HAVE RED BRUISING, I HAVE A LOT OF PRESSUSE IN MY …
Basically demanded my SS# and stated that they wouldn’t process my bill through my insurance company without it, My photo ID, insurance card, and credit card wasn’t sufficient??? The fact that the receptionist was a bit on the rude side made me retrieve all my cards and call BayCare Imagining. Appointment is next week..
Lori made my MRI experience stress free and kept me at ease. The facility was clean, the self check in desk and then receptionist at the front helped me get setup to go back on schedule.
A pretty mickey mouse operation! Issues with communication between staff and to me and just overall a bad experience! Tell me one thing and then another I cancelled and won’t call them again if needed
I had a great experience at Gateway for an ultrasound – the tech, Gail, made me feel so comfortable! I will definitely return to GR for my radiological needs. 😉
Beware! This place collects/requires Social Security Numbers even when the have prior insurance approval and your photo ID! Likely they are collecting it to create billing and credit reporting claims that you still owe them money even when …
Had an appointment and when I showed up the woman asked for me to fill in an address card and write my Social Security # on a scrap piece of paper.😳 The text said to bring my ID and insurance card.! Good way for someone to steal your …
This is the 3rd year I’ve tried calling and been on the phone waiting for someone, anyone, to pick up so I can make an appointment. I never have gotten a call back and had to drive up to the Park Blvd location to make my appointment. While …
Jason was so pleasant and efficient at getting my appointment scheduled. You could tell that he truly cares about his job and patients.
Talked on the phone to Ashley. She was very personable and informative. More businesses should have their employees emulate this young woman. Thanks Ashley, for all your cheerful help! …
I’m a Medicare patient. My primary care physician scheduled me an appointment with Gateway Radiology on October 13th, 2022. Last time I went there they made me wear a mask… like the last place in the world! This time they told me that if …
Don’t go here they tried to rip me off!
I went there and they tried to charge me a ridiculous amount saying it was …
They dont have ratings low enough to express the way Gale and the rest of the staff treated us. They cancelled appointment when I got a text confirming 12 hours before appointment. When arrived Gale treated my wife like a piece of trash. …
I can’t make enough positive remarks about my experience having a PET scan at Gateway. Rich was so kind and respectful in explaining the entire procedure. This was my first experience with this scan. I got through it without a problem. I would go back in a heartbeat. Thank you Rich for being there. You are the best!
Do not use Gateway radiology. They are rude incompetent and money hungry in my opinion. They pressure you into giving them your social security number. If you choose not to ; they require cash payment and increase the price of your copay. I …