I would give this facility 0 stars if I could. There were ROACHES on the floor and even though staff was alerted, they were not removed or disposed of. The sinks in the bathrooms that I used did not work at all. And the nurse that I had to …
These doctors,nurses won’t let you say anything on a DOT EXAM,but they can feel your vital statistics,,they think it’s a joke making you loose your job,thesmall nurse flunked my BP test,told me to leave,finally 2 nurses rechecked my BP and …
I had a friend who was here as a voluntary admit. Sadly, many of their staff members seemed overworked and tired and at least one of them was hostile and, in my eyes, very unprofessional. Thank goodness for a couple of staff members who …
This place does not give you any help. I’m 19 and writing this review because this is the worst place I’ve ever been to. I don’t know why anyone here even bothers showing up.
Not good with people skills some of the staff is rud and disrespectful and some of the police there are very disrespectful and some of the police assaults the patience
My sister was there and they locked her up for days covered her mouth up with their hands, constantly shooting needles up her arm and she’s only 15. Y’all need to get it together.
this hospital is gross, unsanitary, rude employees, roaches all over, no help and they lack professionalism , and they mistreat health insurers, the food is gross.
I went there and the best thing there was the cold chicken strips I got for dinner one night. This place needs to be closed you’ll save more lives with it closing than with it open
This place is trash , treated my mother like she was some piece of trash , talked to me and her with horrible attitude . No form of professionalism at all . Do not go here if you have a choice go to any other hospital . This place is garbage
This place is literally a joke and Please do not turn it into a all mental hospital cause you will not help anyone I promise you might as well close this one down cause I’ll drive to another state before I go here.
My mother had a clot in her heart at 48 dropped dead in my kitchen called a ambulance they did CPR and she died before she got to hospital and they sent a bill in her name for over 500 dollars for CPR then did not give me all her jelwery …
Worst hospital ever. Staff is absolutely no help. No one tells you what is going on with your care and you are left to wait for hours before knowing anything
Milk that insurance. There is nothing else they can do for me….and here I sit. What a scam. Guess I have to pay for the people that have no insurance. Should have went to Anderson. ….Silly me.
Place is a joke. I wouldn’t recommend anyone go here for anything Brandy in the so called mental health dept is rude and disrespectful I’ve never seen anything like it. If your in need of help don’t waste your time
The staff here is great and caring, the DRs, Rns, everyone i encountered were very nice and professional. The building is in poor shape, needs major renovations.
Got daughter a 3:00 pm appointment, she pulls up no answer on the phone called for 30 min. Still no answer,which is absurd something needs to be done about this mess
This is a good hospital for what they have to work with. They have some really great nurses and some really great doctors but like other hospitals they have some doctors and nurses that are little bit full of themselves.
Hands down the crappiest hospital I’ve been to i was in the system for 6 years with the wrong name my name is Jason but there I was Jim and my birthday is July 23 they had me as July 26th I waited an hour for a CD for a chest X Ray which …
90% of the time, the staff cares greatly about any concerns. I have visited the ER alot & they never just base my diagnosis on my last visit. Each time is different.
I was a behavioral health patient at this hospital. This experience has traumatized me to no end. Please, if you or your child are thinking about using their behavioral health unit, think otherwise.
I was here last yr. when I was a sophomore and the food was bad. I was sent here b/c I had anger issues and suffered from depression. The food was bad that’s why I’m not trying to go back there! I’m a junior now finna be a senior soon and I go to ucity! 🙂 …
This hospital is a joke. I was just there and I didn’t even get treated for what I came in there for. I would give 0 stars if I could. I would not recommend this place to anyone.
I wouldnt give this place one star they killed my cousin left her in the room for hours while she was having a asthma attack and she fell on the floor and the outcome left her brain dead. They are unprofessional leave you suffering in pain this place needs too be shut down.
Worst hospital I’ve ever been to. Nothing but rude, and disrespectful. For a place that’s suppose to be “professional” they show none of it. I wouldn’t recommend anyone coming here for anything whatsoever.
Been here a couple times, staff that saw to me was very kind, and would answer any questions I had. I have asthma/bronchitis issues and they were always dedicated to help me feel better.
I would give them less than a 1 if I could. They discharge a patient who is a danger to themselves and others less than 24 hours after a chemical and physical restraint. This place is a joke!
this is what i refer to as a “poor mans hospital” I have been there several times and it is absolutely horrible. twice i had to go via ambulance and begged that they take me any where but gateway regional…my last stay the bed had a strong …
Administration is a joke. Go across the river to hospitals there or up North to Alton hospitals.
Friends care here was a joke. Rude staff, insensitive Drs and incompetent …
The worst hospital, they did nothing for my 76 year old mother. They kept wanting to discharge her and didn’t run any test for over a week. She had double pneumonia, she couldn’t eat and barely was able to talk. Shwas there there
I know for a fact my brother is in the mental ward and they won’t let me speak to him. They keep telling me he isn’t even there then tell me that there not allowed to say yes or no to where he is. I’m very angry about this. How am I supposed to talk to him if they keep telling me he isn’t there.
I live legit down the street from this hospital. going here for many years, worst place you could go. they’ve almost killed me many times. my mom was literally having seizers in the er and nobody would help her once . the nurses are not qualified at all. please trust that this place is bad
Horrible you could possibly die waiting for service in this emergency room
Went there and needed help getting my wife out of my car seemed that they couldn’t of cards less. Waited about five minutes for help then left for a different hospital. Worst experience at this place in my whole life.
Worst hospital I’ve ever been to in my life. The whole hour that I was there not a single person was called back. I ended up leaving without seeing anybody.
First I want to start off by saying this place sucks big time. It’s clear when u look at me that im in pain. Anytime u see a person in tears u would think they have a problem. Now when I tell a doctor that I’m in pain u can actually see my …
I was a recent patient in same day surgery. I had a wonderful experience. Every person treated me with the utmost respect. They were personable and friendly.
This is by far the absolute worst hospital i have ever visited. I asked can my wife be released and the staff was so rude and said no and wouldn’t explain why just said thats their policy only doctors can release patients. Explained to them …
I’ve been here plenty of times and IT SUCKED ALL THE TIMES I’VE GONE. I hate this hospital, the nurses are rude, the doctors don’t really have your best interest at heart, go in with one problem, and come out the same. Take your child somewhere else if they need help. You’ll be glad you did.
These people are trash calling themselves professionals! My friend called for some information and this ER nurse was so rude, cutting him off saying we don’t give nedical advice, before he even asked his question, that didn’t have nothing …
Very unprofessional people working in the hospital, poor people skills, poor medical care, the African Americans that’s employed at Gateway Regional Medical center self-hate and discriminate against there own race. Instead of leaving …
Horrible place they should know that I know as a fellow nurse and the dpoa of the patient I shouldn’t have to wait 4 hours just to be by my family members bedside! Also if the only response this place has is the same one they give every review SAVE IT!!
Do not come here if you have an emergency. They do not care unless you are a psych patient. Waited an hour, triaged, told they had no rooms to wait in the waiting room, waiting still (another hour). …
1 other person in waiting room, get to a room and sit for over an hour waiting to be seen. When being registered I was asked what my pain scale was 1-10, I said 50. While sitting in the room I hear several nurses/cna’ s chatting and …
I took a family member to ER at Gateway per her psychiatrist’s recommendation. Gateway did nothing but urine test, interview with counselor, doctor then release her. They charged over $8,000 for this! Absolute robbery of the mentally ill. …
I’m here for abdominal pain and Iv been sitting here 2 hours in the waiting room, Iv seen 4 sets of people walk out and still I haven’t been called back, they are soo rude when I ask when imma be seen! …
Watch out for billing errors. How can a bill that has service dates of December continue to have errors (billing for an amount that they say I don’t owe) for almost three months, even through March? It is hard not to be suspicious of this …
Had to stay overnight when I got to the room the bathroom wall was caving in and the nurse call Button did not work the staff was great they would get four Stars but the hospital itself needs a serious renovation
This hospital is the worst experience I ever had. Ever since it got sold from st Elizabeth Hospital and turned into Gateway Regional Hospital the experience has gotten worse the staff are rude and doctors only care about is the money they …
I wish I could give zero stars. I wouldn’t bring a dead roach to this place. A lady was sitting in the waiting room having a miscarriage and I had went back, got treated and out, and she was still sitting there bleeding everywhere and …
Never received call back about my test results, took 3 calls to get my test results. The statement sate on my bill on was 5/12. By 6/6, I’m already receiving calls that my bill was past due… whatever happened to 30 days??? The payment …
Nurses and doctors are rude and do not listen to their patients. They roll their eyes and discuss patient information in the open. The care is adequate, not exceptional. The housekeeping, cafeteria, and techs are wonderful and polite, unfortunately, they aren’t the ones taking care of the patients all the time.
Gateway Regional Medical Center rocks my socks. I didn’t have to wait long and the staff was very friendly. Registration down to the Dr. Dr Hindi was great and knew exactly what I was suffering from. My nurse Otis was great. I would reccommend this hospital anyone.
A person died under their care and supervision because no one responded to the help button, nor the person’s guardian literally running to the nurses desk to get help. 1 star is far too generous.
I’ve surprisingly had pretty good experiences here. Most recently, I had an awesome traveling nurse named Michael who really took the extra step with my complete care. They’ve always been fast with me.
This hospital is the worst it’s disgusting and there are mice and bug’s it’s horrible and I had a nurse disrespect me and I was discharged after being in dka and the next day I was back with pancreatitis I told them I didn’t feel good still and almost died and I was still in dka too when I was discharged don’t come here ever
Worst hospital in the world. I wouldn’t take my worst enemy there. I went there with fever, sore throat and mucsle aches. They said my white blood cells were elevated and my heart rate was elevated. They ran test and said I had some kind of …
I wish I could give less than one star. It has taken me years to get over the abuse and horrors of Kettler. Not only was I wrongly medicated but I was also subject to having my files mixed up and refusal to hear my diagnosis that ended up …
Quality therapy with Dakota, Honey, and treatment ongoing with Sandra Blazek. Very pleased to have worked with these individuals, weekly toward improving mental health.
My husband is scheduled for same day surgery today. First no one tells us where to go, then they send us to the wrong floor, the nurse has a problem with the i.v, now we’re still sitting waiting….only 45min late so far….this place is a …
While they claim to be a heart hospital they are not and far from it. In November of 2015 they killed my mother a 54 year old woman. She went in having had a heart attack they placed 4 stents and was supposed to place another 2 in 2-3 days …
If you are a type 1 diabetic they will probably kill you. Worst er visit i have ever had. There was 4 people in the loby yet i still waited 3 hours. Then another 2.5 hours after the doctor had seen me. Registration staff was awesome but …
HORRIBLE MENTAL HOSPITAL!!!
They treat you like trash, the nurses boss you around and don’t let you have any freedom, they don’t even treat you like a person, no compassion at all!!!! One …
My boyfriend was told he could sign himself out 2 days being there it’s now going on 4 days and they are keeping him against his will!! Mind you it causes me stress cause I’m pregnant and I shouldn’t have to worry about people holding my …
Worst experience ever!! I know we are in a pandemic but we’re is the care and the concern. Nurse’s are been rude to patient and visitors. No one using guidelines on mental health care. I will never return to this hospital. The service sucks.
We had an emergency with my mother passing out and getting overheated at Gateway International Raceway. Not being familiar with the area, medical staff at the track explained that Gateway Regional was the closest hospital. Not being …
I would give a zero of a could, but not my own experience but my best friend’s. My best friend was admitted this hospital’s mental health ward to get help, but all it did was make him worse. For starters, he was almost KILLED by his …
Actually i wouldnt have given the 1 star if i didn’t have to to get to this page.
Today i called 911 for ambulance help for my daughter who is 25 she presented …
Some of the Labor and Delivery nurses are horrible making the overall experience awful. They didn’t even put the correct name on my baby’s SS information. They also left a clamp on my baby’s umbilical cord simply because they couldn’t find the proper tools to remove it which caused her severe bleeding from it being ripped off.
The worst hospital I have ever dealt with. At first they told me my mom wasn’t there, but after finally reaching my mom she confirmed the ward, and then the hospital magically had her file and could confirm that she was there. Then she was …
I didn’t have to wait to long to be seen but the care I received was terrible, I pay high ins premiums and this hosital charges a high rate for what, their so called nursing care!!! I know I hit that emergency light 2 or 3 times and they …
If you are looking for extremely rude, disrespectful nurses who do not do their jobs and do not care about you, improper treatments/diagnosis’, unsanitary conditions and nasty food that you have to force down in order to not starve.. then …
A close elderly family member went to this ER, barely able to breathe, wheezing so loud it was a respiratory cry for help. She had had a high fever in the night. This family member did not want to go, fearing they would just send her home …
My 1st grandchild was born here on 1/9/2019. I have read previous reviews about this hospital, and I personally have found them unfounded. The people who work here were friendly, helpful, and caring, from the guard at the front desk, to the …
This place is terrible. I was pressured into doing an xray without a pregnancy test performed after asking multiple times and when I called to complain nothing was done about it and I got a letter in the mail stating that I consented when I …
My sister went here recently and it was a great experience. Traci, RN in ER took such great care of her. She stayed w her. Made her comfortable. She was literally the best in every way. And we can’t thank you enough. ❤
Over the last 10 years I have quite a bit of experience wirh this hospital. My mother was suck for quite a few years before passing. We probably made 30-40 trips to the emergency room and she always received excellent care. She was …
This place is an insane asylum. I just happened to be in the area with an emergency. Very unprofessional, did not address problem thoroughly and will let you lie in pain until you die from it. Unless you’re there gushing blood or with life …
I recently had a surgery completed at this facility. The doctors, nurses and staff were amazing and I cannot thank them enough. During this pandemic they took continuous strides to ensure my safety and theirs. I wish I could give a shout out to all of them but I don’t remember their names. Thank you for taking such great care
Gateway erroneously sent my fully paid account to a collections agency, after I had verified with their billing staff that my account was up-to-date despite continuing to receive a bill. After being notified that my account was in …
Very rude people say they care about their patients but dont. Had talked to 2 nurses who talked to me and my bf like we were stupid and I called today to ask about their visiting hours and the nurse was rude. I’ve talked to 2 security …
I had physical therapy. I received a letter from a collection agency. I never received a bill or anything only the letter from the collection agency. It was a bill for $2,500. I called the billing department at gateway and they referred me …
The nurse in the ER was very nice and the doctor was okay but receptionists were, well there is no nice way to put it. They gave us absolutely no respect and were very rude to us the entire time we were there. I would NOT recommend going here unless you absolutely do not have another choice. If I could give zero stars I would.
I visited this hospital in 2016 when I was having severe anxiety and depression. When I arrived, I was brought back into a room in a timely fashion. There, I waited for about an hour before I was finally put onto the adult woman’s floor. …
The nurses on the 4th floor were so attentive and professional when helping my 97 year old father with pneumonia, kidney stones and prostrate problems-especially Veronica. The respiratory nurse, Peggy was also AWESOME!! I can not say enough …
I recently left the behavioral health section of the hospital, and some of the staff was horrible to deal with. At times many of them treated us like criminals instead of people trying to get help with their problems. They ignored and did …
I don’t agree with the bad reviews because I’ve been there for over 9 years and they treated everyone nicely. There has never been anything in the food and most of the nurses are really nice. Some are usually ignorant and or rude because …
Wish I could rate it zero stars. I’d like to personally thank the nurses at the mental health facility for everlasting trauma since a misunderstanding sent me to an overnight treatment there in which I was told NOTHING and was terrified. My …
Absolutely terrible. Takes 45 minutes to get someone on the phone, every time. And it’s like what I tell my dr goes in one ear and out the other. He’s cut my medications that I absolutely need and replaced them with things that do nothing …
I just got out of there today and I gotta say it’s ok-ish. The women’s unit was clean, the morning nurses and my doctor were nice, and some of the food there was ok at best. The thing I had a problem with was the evening nurses they were …
Dane Wallace is absolutely the worst type of person so be in charge of supervising any place that serves the public, let alone an emergency room. Just by speaking to him it could not be more clear that he does not have a single care for …
I can’t say worse things and I’m in the Healthcare field! The staff was incredibly and I mean UNDOUBTEDLY rude and unprofessional. It was an ER visit for me and hands down the most uncomfortable situation I’ve ever been in. I’ve never told …
Before I could even step in the ER a guy approached me while walking in the door and just yelled out that we are over an hour long just to let you know. He had an attitude for no apparent reason but I had to check him quickly and that’s …
Having seizure like symptoms. Dr. Ray and the nurses and staff were really nice but the hospital was a little worn down and looked slightly dirty. Dr. Ray recommended I see a neurologist and get an eeg done. Took a few hours to get in and out.
I was at Gateway on Feb 18th and 19th of 2021. The er staff was professional and great but once I got admitted oh lord was it a mess!!! I nurses were the worst , no bed side manner at ALL!! I asked for water took them 2 hours to get it for …
Worse hospital ever. My girlfriend was there for kidney infection. They kept her overnight and said she’ll be there for a few days. So I brought her some clothes and hygiene products. That Sat they said she was trying to leave because of …
I have never been treated the way I was treated today by security guard at the front desk when I came in for my heart Dr. Apt. First to be asked if it was a service dog ok I understand I asked 3 times if she wanted to see her license when …
Literally the worst hospital I’ve ever been to. When I was put in the psychward, they refused to give me enough insulin, and I went into DKA. When I got phone time, I called my gp, she called them and told them to get me into the emergency …
Accidentally hit 5 stars, I think that was a set up fr. I work here but I’m never coming here as a pt again. I’ve been at several hospitals and this is the worst. Fighting to get some food delivered since yesterday. Had to have my husband …
The receptionist are RUDE. They make you sit in the waiting room for at least 45 mins & they are only back there talking & laughing, while there are people in real pain! This is an on going PROBLEM with granite city. They will literally let …
I was seen in the mental health department but this particular incident happened in the mental health er. I have several mental health problems but had also hurt my ankles and feet. I was ignored by drs, and nursing, security guards. I was …
I do not trust business practices..send accounts to collections. I pay my bills on time.. Receiving bills from collections years later..dont even have any insurance info now..shady practice. …
I went to Gateway with a lot of self doubt and hesitation on going in the first place. After getting to know the IOP counselors after a few weeks I felt right at home and looked forward to our weekly meetings. I really want to thank …
My cousin was in ICU. Life support was removed, and I sat by her bed, watching her slip away. The nurses, Jessica and Jenna, were exceptional, showing care and concern for her, and compassion to me. The Critical Care caregiver, Lou, was …
This place is a complete joke My boyfriend voluntarily admitted himself and ive been calling for 3 days and they kept transferring me nack and forth wouldnt tell me anything and they are refusing to let him leave.
The treatment that my best friend endured was terrible. My friend is a type 1 diabetic who has an insulin pump they took it from her and then didn’t check her blood sugar levels nor would they give her any insulin when her blood sugar was …
I was seen today due to an allergic reaction to a new medication. First the doctor told me it was nothing but the flu. Then proceeded to take out his phone and go to Google and Google search my symptoms. Right in front of me. How …
This time when I went there for mental health it was not my first time in 19 the first time in 19 the staff was great the building’s old and creepy but the staff was great and got the best care of my life as far as I psychiatric ward but …
I have been to the ER twice in the last 7 months. Both times, the waiting room was pretty empty, so I got right in. ER nurses and P.A.’s were great. The 2nd visit, I was admitted. The floor nurses were attentive and supportive, with the …
I received a total knee transplant at this facility on 2/15/22.
My care compared to the STL “big” hospitals
was exemplary! Everyone I met at Gateway was very courteous and professional. …
Very discussing food never hot trays also no plastic cutlery. They never clean properly the house keepers don’t. Oh another thing is that the aides are so rude to you. You have to eat what ever they bring up to you, you can’t have chooses
I was put on a bed pan early in my visit. Left to sit in it full for an hour at times. 0 PT until day 15. Now I can’t walk my arms are very weak. I’m covered in bruises from blown IVs, also discovered a bedsore, they said turning me would …
horrible billing department. they reside in Detriot, MI. I have called over 8 times attempting to prove the bill has been paid, still receive calls. Worst part, I’ve aske them to call a different number and they can not do that correctly. Stay away from their urgent care because of the billing dept.
🛑 Worst “healthcare” place I’ve EVER seen. Unprofessional, rude, and condescending staff. If you want more stress when you or a family member is sick, go here! Won’t give their names for reference, they will lie to you about things they …
Had to have an xray and an mri and Jamie in xray was very nice made sure I was comfortable and made sure I knew each step of what was happening. Dr Zabrowski was great at explaining the procedure and making sure I was ok and didnt huet. Cindy in Mri was great also and she made sure I was ok and comfortable all through the Mri
Do not go here! Not only will they give you little to no information but they will provide you with misinformation. They will lie to you and will not give names for anyone you speak to. Don’t even try to ask about the wellbeing of your …
🛑 IF YOU ARE READING THIS… THIS IS YOUR OPPORTUNITY TO GO ELSEWHERE.
I was seen in this er during my pregnancy because my doctors office was down the street. The er doctor cursed at me and caused a big scene threatened to put me …
Absolutely horrible experience!! I was only there 2 days thank goodness. Floors are not cleaned daily there is food and bugs all over the floor. There is one nurse named gaylon who is was very nice the nurse named tina who worked on Fridays …
Horrible hospital, the call light don’t work, no staff to do EKG, NO TOWELS.
I would give this facility 0 stars if I could. There were ROACHES on the floor and even though staff was alerted, they were not removed or disposed of. The sinks in the bathrooms that I used did not work at all. And the nurse that I had to …
These doctors,nurses won’t let you say anything on a DOT EXAM,but they can feel your vital statistics,,they think it’s a joke making you loose your job,thesmall nurse flunked my BP test,told me to leave,finally 2 nurses rechecked my BP and …
I had a friend who was here as a voluntary admit. Sadly, many of their staff members seemed overworked and tired and at least one of them was hostile and, in my eyes, very unprofessional. Thank goodness for a couple of staff members who …
Dr. Wood 👍 …
Love this hospital
Given a happy pill
Ok
The staff
This is the best hospital to work for
Skilled medical staff who are friendly and helpful.
This place was the worst thing i’ve ever experienced
Nice ladies and easy in and out for testing
I been here for over 4 hours to get released n I’m still here
I was admitted here and results turned out great
patient abuse is common in the psych ward
Worst hospital I have ever been to they will starve you to death
Stayed there once. Never want to again. There were roaches in the food.
$5,200 for BASIC bloodwork. This hospital should be investigated
Great hospital. Serves the community with pride.
I have always disliked this place and nothings changed. Been sitting in the ER for almost an hr. Hate this place
Worst hospital you could ever go to. if you think of applying, run as fast as you can
Endoscopy Dept and Dr.Frederickson are top notch, Thank You!
If your in decent health and looking to die with bad service you should go here but other then STAY OUT
Never been there
The worse hospital i have ever been in me and my family will never go back
This Hospital is the worst place ever please do not go here no professionalism at all no care for patients or their well being
Waited 4.5 hrs. Then into examining for another hour. Finally checked myself out.
They have always taken good care of me especially the er
This place does not give you any help. I’m 19 and writing this review because this is the worst place I’ve ever been to. I don’t know why anyone here even bothers showing up.
Not good with people skills some of the staff is rud and disrespectful and some of the police there are very disrespectful and some of the police assaults the patience
The place was well sanitized and the people were kind and helpful.
OMG they told me I drank too much water that my urine test was diluted
close this facility DOWN
Do yourself a favor and drive to Missouri. Don’t tell me I didn’t warn you!!!
Terribly slow, rude, and the unit looked like it was falling apart. If I could give 0 stars, I would.
Came here for inpatient psych. Place is a dump but the care was decent.
I really hate that this is the only mental health facility in our area..I wish the care were better.
they are very rude and very disrespectful to people , you wonder where they find these this people at , I would not recommend at all
Everyone we came in contact was wonderful!!!!
Thank you Dr Ray and everyone in the ER.
Seating in the ER now with concerns and tried talking to a physician about them. All he told me to do was to google more. Rude as hell.
This place is honestly the worst hospital I’ve ever been too for a countless of reaaons.
A.c. not working for 3 days, say they are working on. Employee says hasn’t worked for years. 82 degrees in room. Nobody seems to care
My sister was there and they locked her up for days covered her mouth up with their hands, constantly shooting needles up her arm and she’s only 15. Y’all need to get it together.
this hospital is gross, unsanitary, rude employees, roaches all over, no help and they lack professionalism , and they mistreat health insurers, the food is gross.
The doctor was nice and so was the nurse I was sick with bad headache nausea, they took care of me
Never sent a bill and turned me over to collections. Kinda hard to pay a bill when they don’t send you one.
I went there and the best thing there was the cold chicken strips I got for dinner one night. This place needs to be closed you’ll save more lives with it closing than with it open
This place is trash , treated my mother like she was some piece of trash , talked to me and her with horrible attitude . No form of professionalism at all . Do not go here if you have a choice go to any other hospital . This place is garbage
This place is literally a joke and Please do not turn it into a all mental hospital cause you will not help anyone I promise you might as well close this one down cause I’ll drive to another state before I go here.
My mother had a clot in her heart at 48 dropped dead in my kitchen called a ambulance they did CPR and she died before she got to hospital and they sent a bill in her name for over 500 dollars for CPR then did not give me all her jelwery …
Worst hospital ever. Staff is absolutely no help. No one tells you what is going on with your care and you are left to wait for hours before knowing anything
Milk that insurance. There is nothing else they can do for me….and here I sit. What a scam. Guess I have to pay for the people that have no insurance. Should have went to Anderson. ….Silly me.
Place is a joke. I wouldn’t recommend anyone go here for anything Brandy in the so called mental health dept is rude and disrespectful I’ve never seen anything like it. If your in need of help don’t waste your time
Maria in imaging is so professional she always comforts my nerves. Thank you Marie for always being so kind. 🤗 …
What a joke two hours finally took My vitals and blood pressure was 166’115 never took again sent me home. How do you forget to check the vitals.
The staff here is great and caring, the DRs, Rns, everyone i encountered were very nice and professional. The building is in poor shape, needs major renovations.
Got daughter a 3:00 pm appointment, she pulls up no answer on the phone called for 30 min. Still no answer,which is absurd something needs to be done about this mess
This is a good hospital for what they have to work with. They have some really great nurses and some really great doctors but like other hospitals they have some doctors and nurses that are little bit full of themselves.
Hands down the crappiest hospital I’ve been to i was in the system for 6 years with the wrong name my name is Jason but there I was Jim and my birthday is July 23 they had me as July 26th I waited an hour for a CD for a chest X Ray which …
90% of the time, the staff cares greatly about any concerns. I have visited the ER alot & they never just base my diagnosis on my last visit. Each time is different.
Really fast and friendly ER. My wife was seen by a doctor within 30 minutes of walking in. We’ve waited at least 4 or 5 hours at other area hospitals.
I was a mental patient at gate way the psych
Was nice and so were the nurses and guards.
The nursing staff was amazing!
I was a behavioral health patient at this hospital. This experience has traumatized me to no end. Please, if you or your child are thinking about using their behavioral health unit, think otherwise.
I was here last yr. when I was a sophomore and the food was bad. I was sent here b/c I had anger issues and suffered from depression. The food was bad that’s why I’m not trying to go back there! I’m a junior now finna be a senior soon and I go to ucity! 🙂 …
This hospital is a joke. I was just there and I didn’t even get treated for what I came in there for. I would give 0 stars if I could. I would not recommend this place to anyone.
The staff was extremely helpful and kind.
I wouldnt give this place one star they killed my cousin left her in the room for hours while she was having a asthma attack and she fell on the floor and the outcome left her brain dead. They are unprofessional leave you suffering in pain this place needs too be shut down.
Worst hospital I’ve ever been to. Nothing but rude, and disrespectful. For a place that’s suppose to be “professional” they show none of it. I wouldn’t recommend anyone coming here for anything whatsoever.
Been here a couple times, staff that saw to me was very kind, and would answer any questions I had. I have asthma/bronchitis issues and they were always dedicated to help me feel better.
Sat here for 3 hours. Want to improve get faster.
I would give a big fat ZERO star rating if I could!! Medsurg is HORRIBLE and provided poor care to my grandmother. Do better people!
I would give them less than a 1 if I could. They discharge a patient who is a danger to themselves and others less than 24 hours after a chemical and physical restraint. This place is a joke!
this is what i refer to as a “poor mans hospital” I have been there several times and it is absolutely horrible. twice i had to go via ambulance and begged that they take me any where but gateway regional…my last stay the bed had a strong …
Administration is a joke. Go across the river to hospitals there or up North to Alton hospitals.
Friends care here was a joke. Rude staff, insensitive Drs and incompetent …
The worst hospital, they did nothing for my 76 year old mother. They kept wanting to discharge her and didn’t run any test for over a week. She had double pneumonia, she couldn’t eat and barely was able to talk. Shwas there there
I know for a fact my brother is in the mental ward and they won’t let me speak to him. They keep telling me he isn’t even there then tell me that there not allowed to say yes or no to where he is. I’m very angry about this. How am I supposed to talk to him if they keep telling me he isn’t there.
I live legit down the street from this hospital. going here for many years, worst place you could go. they’ve almost killed me many times. my mom was literally having seizers in the er and nobody would help her once . the nurses are not qualified at all. please trust that this place is bad
Horrible you could possibly die waiting for service in this emergency room
Went there and needed help getting my wife out of my car seemed that they couldn’t of cards less. Waited about five minutes for help then left for a different hospital. Worst experience at this place in my whole life.
Worst hospital I’ve ever been to in my life. The whole hour that I was there not a single person was called back. I ended up leaving without seeing anybody.
First I want to start off by saying this place sucks big time. It’s clear when u look at me that im in pain. Anytime u see a person in tears u would think they have a problem. Now when I tell a doctor that I’m in pain u can actually see my …
I was a recent patient in same day surgery. I had a wonderful experience. Every person treated me with the utmost respect. They were personable and friendly.
This is by far the absolute worst hospital i have ever visited. I asked can my wife be released and the staff was so rude and said no and wouldn’t explain why just said thats their policy only doctors can release patients. Explained to them …
Avoid this place at all costs. Staff is incompetent and rude. You’d be better off going to a different hospital.
I’ve been here plenty of times and IT SUCKED ALL THE TIMES I’VE GONE. I hate this hospital, the nurses are rude, the doctors don’t really have your best interest at heart, go in with one problem, and come out the same. Take your child somewhere else if they need help. You’ll be glad you did.
These people are trash calling themselves professionals! My friend called for some information and this ER nurse was so rude, cutting him off saying we don’t give nedical advice, before he even asked his question, that didn’t have nothing …
Very unprofessional people working in the hospital, poor people skills, poor medical care, the African Americans that’s employed at Gateway Regional Medical center self-hate and discriminate against there own race. Instead of leaving …
Horrible place they should know that I know as a fellow nurse and the dpoa of the patient I shouldn’t have to wait 4 hours just to be by my family members bedside! Also if the only response this place has is the same one they give every review SAVE IT!!
Do not come here if you have an emergency. They do not care unless you are a psych patient. Waited an hour, triaged, told they had no rooms to wait in the waiting room, waiting still (another hour). …
1 other person in waiting room, get to a room and sit for over an hour waiting to be seen. When being registered I was asked what my pain scale was 1-10, I said 50. While sitting in the room I hear several nurses/cna’ s chatting and …
I took a family member to ER at Gateway per her psychiatrist’s recommendation. Gateway did nothing but urine test, interview with counselor, doctor then release her. They charged over $8,000 for this! Absolute robbery of the mentally ill. …
I’m here for abdominal pain and Iv been sitting here 2 hours in the waiting room, Iv seen 4 sets of people walk out and still I haven’t been called back, they are soo rude when I ask when imma be seen! …
Watch out for billing errors. How can a bill that has service dates of December continue to have errors (billing for an amount that they say I don’t owe) for almost three months, even through March? It is hard not to be suspicious of this …
Had to stay overnight when I got to the room the bathroom wall was caving in and the nurse call Button did not work the staff was great they would get four Stars but the hospital itself needs a serious renovation
This hospital is the worst experience I ever had. Ever since it got sold from st Elizabeth Hospital and turned into Gateway Regional Hospital the experience has gotten worse the staff are rude and doctors only care about is the money they …
I wish I could give zero stars. I wouldn’t bring a dead roach to this place. A lady was sitting in the waiting room having a miscarriage and I had went back, got treated and out, and she was still sitting there bleeding everywhere and …
Never received call back about my test results, took 3 calls to get my test results. The statement sate on my bill on was 5/12. By 6/6, I’m already receiving calls that my bill was past due… whatever happened to 30 days??? The payment …
Nurses and doctors are rude and do not listen to their patients. They roll their eyes and discuss patient information in the open. The care is adequate, not exceptional. The housekeeping, cafeteria, and techs are wonderful and polite, unfortunately, they aren’t the ones taking care of the patients all the time.
Gateway Regional Medical Center rocks my socks. I didn’t have to wait long and the staff was very friendly. Registration down to the Dr. Dr Hindi was great and knew exactly what I was suffering from. My nurse Otis was great. I would reccommend this hospital anyone.
A person died under their care and supervision because no one responded to the help button, nor the person’s guardian literally running to the nurses desk to get help. 1 star is far too generous.
I’ve surprisingly had pretty good experiences here. Most recently, I had an awesome traveling nurse named Michael who really took the extra step with my complete care. They’ve always been fast with me.
This hospital is the worst it’s disgusting and there are mice and bug’s it’s horrible and I had a nurse disrespect me and I was discharged after being in dka and the next day I was back with pancreatitis I told them I didn’t feel good still and almost died and I was still in dka too when I was discharged don’t come here ever
Worst hospital in the world. I wouldn’t take my worst enemy there. I went there with fever, sore throat and mucsle aches. They said my white blood cells were elevated and my heart rate was elevated. They ran test and said I had some kind of …
I wish I could give less than one star. It has taken me years to get over the abuse and horrors of Kettler. Not only was I wrongly medicated but I was also subject to having my files mixed up and refusal to hear my diagnosis that ended up …
Quality therapy with Dakota, Honey, and treatment ongoing with Sandra Blazek. Very pleased to have worked with these individuals, weekly toward improving mental health.
My husband is scheduled for same day surgery today. First no one tells us where to go, then they send us to the wrong floor, the nurse has a problem with the i.v, now we’re still sitting waiting….only 45min late so far….this place is a …
While they claim to be a heart hospital they are not and far from it. In November of 2015 they killed my mother a 54 year old woman. She went in having had a heart attack they placed 4 stents and was supposed to place another 2 in 2-3 days …
If you are a type 1 diabetic they will probably kill you. Worst er visit i have ever had. There was 4 people in the loby yet i still waited 3 hours. Then another 2.5 hours after the doctor had seen me. Registration staff was awesome but …
HORRIBLE MENTAL HOSPITAL!!!
They treat you like trash, the nurses boss you around and don’t let you have any freedom, they don’t even treat you like a person, no compassion at all!!!! One …
My boyfriend was told he could sign himself out 2 days being there it’s now going on 4 days and they are keeping him against his will!! Mind you it causes me stress cause I’m pregnant and I shouldn’t have to worry about people holding my …
Worst experience ever!! I know we are in a pandemic but we’re is the care and the concern. Nurse’s are been rude to patient and visitors. No one using guidelines on mental health care. I will never return to this hospital. The service sucks.
We had an emergency with my mother passing out and getting overheated at Gateway International Raceway. Not being familiar with the area, medical staff at the track explained that Gateway Regional was the closest hospital. Not being …
I would give a zero of a could, but not my own experience but my best friend’s. My best friend was admitted this hospital’s mental health ward to get help, but all it did was make him worse. For starters, he was almost KILLED by his …
Actually i wouldnt have given the 1 star if i didn’t have to to get to this page.
Today i called 911 for ambulance help for my daughter who is 25 she presented …
Some of the Labor and Delivery nurses are horrible making the overall experience awful. They didn’t even put the correct name on my baby’s SS information. They also left a clamp on my baby’s umbilical cord simply because they couldn’t find the proper tools to remove it which caused her severe bleeding from it being ripped off.
The worst hospital I have ever dealt with. At first they told me my mom wasn’t there, but after finally reaching my mom she confirmed the ward, and then the hospital magically had her file and could confirm that she was there. Then she was …
I didn’t have to wait to long to be seen but the care I received was terrible, I pay high ins premiums and this hosital charges a high rate for what, their so called nursing care!!! I know I hit that emergency light 2 or 3 times and they …
If you are looking for extremely rude, disrespectful nurses who do not do their jobs and do not care about you, improper treatments/diagnosis’, unsanitary conditions and nasty food that you have to force down in order to not starve.. then …
A close elderly family member went to this ER, barely able to breathe, wheezing so loud it was a respiratory cry for help. She had had a high fever in the night. This family member did not want to go, fearing they would just send her home …
My 1st grandchild was born here on 1/9/2019. I have read previous reviews about this hospital, and I personally have found them unfounded. The people who work here were friendly, helpful, and caring, from the guard at the front desk, to the …
This place is terrible. I was pressured into doing an xray without a pregnancy test performed after asking multiple times and when I called to complain nothing was done about it and I got a letter in the mail stating that I consented when I …
My sister went here recently and it was a great experience. Traci, RN in ER took such great care of her. She stayed w her. Made her comfortable. She was literally the best in every way. And we can’t thank you enough. ❤
Over the last 10 years I have quite a bit of experience wirh this hospital. My mother was suck for quite a few years before passing. We probably made 30-40 trips to the emergency room and she always received excellent care. She was …
DON’T RECOMMEND THIS PLACE TO ANYONE. THEY DO NOT CARE ABOUT ANYONE AND THE NURSES ARE AWFUL AND RUDE.
This place is an insane asylum. I just happened to be in the area with an emergency. Very unprofessional, did not address problem thoroughly and will let you lie in pain until you die from it. Unless you’re there gushing blood or with life …
I recently had a surgery completed at this facility. The doctors, nurses and staff were amazing and I cannot thank them enough. During this pandemic they took continuous strides to ensure my safety and theirs. I wish I could give a shout out to all of them but I don’t remember their names. Thank you for taking such great care
Gateway erroneously sent my fully paid account to a collections agency, after I had verified with their billing staff that my account was up-to-date despite continuing to receive a bill. After being notified that my account was in …
They was very attentive in each section a person was there each time I got out of bed and I did have any meals delivered to my room if was the fluid.
Very rude people say they care about their patients but dont. Had talked to 2 nurses who talked to me and my bf like we were stupid and I called today to ask about their visiting hours and the nurse was rude. I’ve talked to 2 security …
I had physical therapy. I received a letter from a collection agency. I never received a bill or anything only the letter from the collection agency. It was a bill for $2,500. I called the billing department at gateway and they referred me …
The nurse in the ER was very nice and the doctor was okay but receptionists were, well there is no nice way to put it. They gave us absolutely no respect and were very rude to us the entire time we were there. I would NOT recommend going here unless you absolutely do not have another choice. If I could give zero stars I would.
Horrible. The place stinks, the staff are awful, and they billed me more than what I should’ve been billed for.
I visited this hospital in 2016 when I was having severe anxiety and depression. When I arrived, I was brought back into a room in a timely fashion. There, I waited for about an hour before I was finally put onto the adult woman’s floor. …
The nurses on the 4th floor were so attentive and professional when helping my 97 year old father with pneumonia, kidney stones and prostrate problems-especially Veronica. The respiratory nurse, Peggy was also AWESOME!! I can not say enough …
I recently left the behavioral health section of the hospital, and some of the staff was horrible to deal with. At times many of them treated us like criminals instead of people trying to get help with their problems. They ignored and did …
I don’t agree with the bad reviews because I’ve been there for over 9 years and they treated everyone nicely. There has never been anything in the food and most of the nurses are really nice. Some are usually ignorant and or rude because …
Wish I could rate it zero stars. I’d like to personally thank the nurses at the mental health facility for everlasting trauma since a misunderstanding sent me to an overnight treatment there in which I was told NOTHING and was terrified. My …
Absolutely terrible. Takes 45 minutes to get someone on the phone, every time. And it’s like what I tell my dr goes in one ear and out the other. He’s cut my medications that I absolutely need and replaced them with things that do nothing …
I just got out of there today and I gotta say it’s ok-ish. The women’s unit was clean, the morning nurses and my doctor were nice, and some of the food there was ok at best. The thing I had a problem with was the evening nurses they were …
Dane Wallace is absolutely the worst type of person so be in charge of supervising any place that serves the public, let alone an emergency room. Just by speaking to him it could not be more clear that he does not have a single care for …
I can’t say worse things and I’m in the Healthcare field! The staff was incredibly and I mean UNDOUBTEDLY rude and unprofessional. It was an ER visit for me and hands down the most uncomfortable situation I’ve ever been in. I’ve never told …
Before I could even step in the ER a guy approached me while walking in the door and just yelled out that we are over an hour long just to let you know. He had an attitude for no apparent reason but I had to check him quickly and that’s …
Having seizure like symptoms. Dr. Ray and the nurses and staff were really nice but the hospital was a little worn down and looked slightly dirty. Dr. Ray recommended I see a neurologist and get an eeg done. Took a few hours to get in and out.
I was at Gateway on Feb 18th and 19th of 2021. The er staff was professional and great but once I got admitted oh lord was it a mess!!! I nurses were the worst , no bed side manner at ALL!! I asked for water took them 2 hours to get it for …
Worse hospital ever. My girlfriend was there for kidney infection. They kept her overnight and said she’ll be there for a few days. So I brought her some clothes and hygiene products. That Sat they said she was trying to leave because of …
I have never been treated the way I was treated today by security guard at the front desk when I came in for my heart Dr. Apt. First to be asked if it was a service dog ok I understand I asked 3 times if she wanted to see her license when …
Love dr. Hibb always asked questions and got my meds straight. Feel like a new man
Literally the worst hospital I’ve ever been to. When I was put in the psychward, they refused to give me enough insulin, and I went into DKA. When I got phone time, I called my gp, she called them and told them to get me into the emergency …
Accidentally hit 5 stars, I think that was a set up fr. I work here but I’m never coming here as a pt again. I’ve been at several hospitals and this is the worst. Fighting to get some food delivered since yesterday. Had to have my husband …
The receptionist are RUDE. They make you sit in the waiting room for at least 45 mins & they are only back there talking & laughing, while there are people in real pain! This is an on going PROBLEM with granite city. They will literally let …
I was seen in the mental health department but this particular incident happened in the mental health er. I have several mental health problems but had also hurt my ankles and feet. I was ignored by drs, and nursing, security guards. I was …
I do not trust business practices..send accounts to collections. I pay my bills on time.. Receiving bills from collections years later..dont even have any insurance info now..shady practice. …
I went to Gateway with a lot of self doubt and hesitation on going in the first place. After getting to know the IOP counselors after a few weeks I felt right at home and looked forward to our weekly meetings. I really want to thank …
My cousin was in ICU. Life support was removed, and I sat by her bed, watching her slip away. The nurses, Jessica and Jenna, were exceptional, showing care and concern for her, and compassion to me. The Critical Care caregiver, Lou, was …
This place is a complete joke My boyfriend voluntarily admitted himself and ive been calling for 3 days and they kept transferring me nack and forth wouldnt tell me anything and they are refusing to let him leave.
The treatment that my best friend endured was terrible. My friend is a type 1 diabetic who has an insulin pump they took it from her and then didn’t check her blood sugar levels nor would they give her any insulin when her blood sugar was …
I was seen today due to an allergic reaction to a new medication. First the doctor told me it was nothing but the flu. Then proceeded to take out his phone and go to Google and Google search my symptoms. Right in front of me. How …
This time when I went there for mental health it was not my first time in 19 the first time in 19 the staff was great the building’s old and creepy but the staff was great and got the best care of my life as far as I psychiatric ward but …
I have been to the ER twice in the last 7 months. Both times, the waiting room was pretty empty, so I got right in. ER nurses and P.A.’s were great. The 2nd visit, I was admitted. The floor nurses were attentive and supportive, with the …
I received a total knee transplant at this facility on 2/15/22.
My care compared to the STL “big” hospitals
was exemplary! Everyone I met at Gateway was very courteous and professional. …
Very discussing food never hot trays also no plastic cutlery. They never clean properly the house keepers don’t. Oh another thing is that the aides are so rude to you. You have to eat what ever they bring up to you, you can’t have chooses
I was put on a bed pan early in my visit. Left to sit in it full for an hour at times. 0 PT until day 15. Now I can’t walk my arms are very weak. I’m covered in bruises from blown IVs, also discovered a bedsore, they said turning me would …
horrible billing department. they reside in Detriot, MI. I have called over 8 times attempting to prove the bill has been paid, still receive calls. Worst part, I’ve aske them to call a different number and they can not do that correctly. Stay away from their urgent care because of the billing dept.
🛑 Worst “healthcare” place I’ve EVER seen. Unprofessional, rude, and condescending staff. If you want more stress when you or a family member is sick, go here! Won’t give their names for reference, they will lie to you about things they …
Had to have an xray and an mri and Jamie in xray was very nice made sure I was comfortable and made sure I knew each step of what was happening. Dr Zabrowski was great at explaining the procedure and making sure I was ok and didnt huet. Cindy in Mri was great also and she made sure I was ok and comfortable all through the Mri
Do not go here! Not only will they give you little to no information but they will provide you with misinformation. They will lie to you and will not give names for anyone you speak to. Don’t even try to ask about the wellbeing of your …
🛑 IF YOU ARE READING THIS… THIS IS YOUR OPPORTUNITY TO GO ELSEWHERE.
I was seen in this er during my pregnancy because my doctors office was down the street. The er doctor cursed at me and caused a big scene threatened to put me …
Absolutely horrible experience!! I was only there 2 days thank goodness. Floors are not cleaned daily there is food and bugs all over the floor. There is one nurse named gaylon who is was very nice the nurse named tina who worked on Fridays …