GeneDx, Inc. is a global leader in genomics, providing advanced genomic testing to patients and their families. Originally founded by scientists from the National Institutes of Health, GeneDx offers a world-renowned clinical genomics program with industry-leading expertise in exome sequencing for pediatric rare and ultra-rare genetic disorders. In addition to its market-leading exome sequencing service, GeneDx offers a comprehensive suite of genetic testing services. If you are interested in learning more about NICU genetic testing or pediatric genetic testing, message us today to speak with one of our specialists.
| Friday | 8AM to 8PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
207 Perry Parkway, Gaithersburg, MD 20877
Multiple reports of employees not bring treated correctly .
After escalating an issue, GeneDX resolved the issue to our satisfaction
Just trying to pay our bill is pretty bad. Not to mention your contact information and when to call is wrong as you are NOT open 8a-8p.
Same experience as other reviews,use another lab if you can.Trying to pay bill was very difficult.Also did not receive bill until a year later.
I also have received an EOB from my insurance 8 months after date of service. Same code was billed twice
Terrible service. Spending hours just to get a medical claim filled out. If you can use different company do it. This one provides nothing but troubles.
Being charged $7000 for a test that hasn’t even been done. When calling to resolve, billing department claims they do not have account numbers!!!!!!
It is unacceptable to bill patients 7 MONTHS after service. This is an issue for those who are using HSA/FSA payment options. 7 months to bill me, and then gives me only 3 weeks to pay. Terrible.
I was a former employee for this company. Management was very unprofessional and rude to others. Treated everyone differently bases off personally judgement, nothing to do with work ethic. My manager was Sandy Manrique from Genedx. She …
After sending test into this company that were ordered by our physician the representative called our doctor asking if he would fill out new paperwork for further testing of our family because of our sons test result ( PME) which of course …
If I could give a zero I would! This company billed my insurance 4 months AFTER the procedure was done and my insurance had switched. It has been 2 years of fighting about insurance, questioning why they did 11 lab tests, what I have to pay and where are my results! Horrid!!
Since we have 2 insurances, they billed both. One insurance sent their check to us and we in turn had to send it to genedx, which we did. Then they tried billing us for what the secondary insurance already paid!!! I sent copies of all …
My wife had genetic testing done in July of 2014. After the test was completed there was a misunderstanding about what our total out-of-pocket expense was, we then started the refund process. Here is the ridiculousness of the refund …
Not surprising y’all have so many 1 stars.
THEY ARE AWFUL. THEY LOST TEST OF OURS, AND THEY DO NOT COMMUNICATE BUT JUST …
I did not get a bill for over 6 months so I called to ask where it was – then I was billed twice the amount (nearly $2,000) above what I had agreed when I submitted the test. They were supposed to call for my approval for any amount over and they did not try to reach me by any means that I am aware of.
What an absolutely horrendous company. I used to work there and the values were much different (albeit, the pay was terrible, you’re overworked, undervalued, and definitely overlooked for anyone louder and more aggressive than you). That …
Worst company ever in all terms.
They lost the blood samples of test, I gave the sample for second time to get the results after 3months, …
Disgusting company. I had some bloodwork sent to this lab and I received a bill in the mail for thousands of dollars worth of testing. They hadn’t billed my insurance at all and when I called their billing department to resolve the issue …
tl;dr: this company will make you feel utterly hopeless and helpless, and if you have the option, use another company. …
I am a former employee of this company and this was an absolutely toxic environment to work in. There is a LOT of favoritism here and if you’re not well liked they will start to nitpick everything you do and find reasons to get rid of you. Training is disorganized and inadequate. Save yourself the trouble and don’t work here.
Horrible horrible experience with this company. Sent many bills that were “overdue” when I never got one in the first place. My sons testing was sent through Geisinger to them and with 3 (yes, 3) insurances, they tried to say we owed them …
When I was first contacted by this company over my daughters sample, I had a good experience. She contacted billing to set up a payment method BEFORE the sample was run. Unfortunately I did not get this in writing. Of course it was lost. …
My son has very complex medical needs and this is BY FAR the worst company we have had to interact with at any point in his care. I personally took the time to appeal my insurance company’s denial of the original testing claim all the way …