Many banks and credit unions merely provide banking services. We treat each transaction in the context of the financial life cycle of the member and his or her goals. We see members as relationships that last a lifetime, not as transactions that come and go. That’s a big reason why we’ve been recognized for innovative, award-winning services that reach out to the underserved and unbanked within our community, while actively engaging in numerous community initiatives to help all members reach their financial goals.
| Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 9AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–5:30PM Saturday 9AM–1PM Sunday Closed |
9311 San Pedro Ave, San Antonio, TX 78216
(Translated by Google) Efficiency, speed, professionalism and good service. Unbeatable interest rates. Hugo Mendoza is incredible. Thank you GFCU. …
very helpful and informative regarding their process and opportunites
Fast service
Wonderful staff
Friendly
terrible customer service
Very professional and courteous
Great service and great rates
Great experience. Everyone was so helpful.
Great experience, Thanks Shawna!!!
Loan officers were very helpful and patient
Chris at extension 4953 is awesome, wonderful customer service and oh so helpful.
great service every time and super fast will not go anywhere else.
Virtual, painless, fast and actually enjoyable.. Great Job ALL
Chris was very friendly and helpful giving options that would best help my needs
Been here for 10 yrs customer service has gone down hill, convenience is not there anymore.
Osvaldo did a great job
Efficient, courteous and professional assistance
Very happy 😃 …
That was an awesome experiment. It was the easiest car loan ever. I love it…
Easy application process, great customer service when I went in to sign all paper work Thank You Mrs. Robinson
I called and inquired about the secured card and they were so polite! I can’t wait to do more business with generations!
The staff are super-helpful and responsive.
The customer service is outstanding. The staff is always so knowledgeable helpful and courteous. Been banking here for 7 years. Never had a issue.
Luv it easy process to get 3 vehicles refiance. Professional and adequate care.
I have been banking Generations for 15yrs best bank ever! Very happy with my refinancing experience! Will be saving lots of money! 🥳 …
Andrea DeWitt, Consumer Sales Representative was very very helpful and very patient. Thank you for all your help!
Easy and smooth transaction. I got my loan and will definitely apply for another once this one is paid off.
I asked for a $1,000 dollar raise and I was given a $2000 raise. I am so thankful to Generation, for trusting in my ability to pay for this loan God is great.
The loan process was easy and quick! I recommend taking advantage of the low interest rates from GFCU!
Hassle free!
Drive thru takes 20 minutes while 1 to 0 people in front of me. Hire more people
Great service, a great selection of products and a million times better than dealing with Chase or Wells Fargo. If you’re in San Antonio and looking for a credit union, take a look at generations’ products.
Love GFCU, they are always professional, proficient and extremely timely!!
Process is swift. You are well informed. Very anxious to answer any questions. My loan was processed and completed within 24 hours.
I been a member for over 20 years and today i got a car loan and I would just like to thank my loan officer Shawna Light she did an awesome job
I am a tenant in the building and needing to break a $20 at which they said I need an ID. Why would I need an ID for a $20, aren’t they trained to spot a counterfeit bill. That was ridiculous. I was thinking about switching over since …
Apply for a loan I didn’t know how things would work because of the covid-19 to my surprise things worked out very well it did not take a long time Kevin says he and two of their staff walk me through the procedure step by step stayed in …
Great help and fast service. Recommend them highly! Keep up the great work!
I had a good experience at Generations FCU. The staff was very helpful over the phone and in-person. Happy to become a member of GFCU.
Shawna was very informative and quick to respond, and new all aspects of my loan transfer and perks for opening an account as well
Been banking with Generations for years. Never had a problem with them. Recently had a loan on their app. Very easy to apply and was contacted quickly.
I’ve been banking with Generations for over 30 years now and I’ve been please with every aspect of their services. They are on top of problems or issues I have had. I am definitely staying, there is no reason to go anywhere else.
Update 4/27/2021 I still do not have my car Title that I paid in full 4 years ago,……..If you have any type of loan and fall behind in payments laid off, lost a job, change in pay frequency, and you have direct deposit, they will pay …
BEWARE!!! They will NOT FIX THEIR MISTAKES AND YOU WILL HAVE TO PAY FOR THEM.
We used Generations FCU to sell our car at the request of the buyer. Two days …
Professional fast and courteous..love making business with Generation…
Always, a saving Grace. Generations has always been there whenever I have needed something. Great customer service. Thank you
Ambar Aragon has a wonderful and creative way of proving exceptional customer service.Made the loan process very easy to understand.and helped us step by step on the closing of the loan application.
I couldn’t have asked for a more Courteous and Professional Representative. He was Extremely Efficient and Prompt. I was Approved within 15 minutes. This is the Second time I’ve done Business with GFCU, but it will definitely not be the last. Happy New Year
Thank you to Kimberly Mendoza and Lorena Morales for their excellent customer service and attention to all detail. It was our first experience with GFCU and it wont be our last. We will definitely recommend to family and friends without hesitation. Great People…Great Service…Great Job!!!
I wanna thank mr.hugo Mendoza for helping me with the refinancing of my vehicle he was very helpful and friendly and I’m also very happy on being a member of generations federal credit union! Thank you
These guys are awesome. They have great auto rates. Got mine approved so fast and purchased my car with no issues whatsoever. Thanks Kim.
Applied for a loan and the process was smooth and seamless. The young man that assisted me was well versed with the process and made it very easy for me.
My experience with Generations FCU was worry free. Everyone who I interacted with was clear, straightforward and helpful. Each and every person was professional. Thank You for your assistance.
Awesome experience dealing with GFCU! I will definitely recommend them to anyone looking to finance a vehicle
Appreciate the seamless & efficient processing of my loan application well within the time frame.
Customer service is good but they’re online banking is horrible. They’re system is extremely slow to process compared to others. And tons of glitches for both iPhone and Android
My experience with the Generations Federal Credit Union Loan Department was excellent. Every single person I spoke to were very helpful, professional and best of all friendly.
The sale of my vehicle and purchase of a new one went very smoothly. Everyone I alked with was very nice, very thorough and very helpful. Great attitudes!!
Thanks to Shawna Light , who made it possible to getting my new car.
Very helpful and pleasurable experience to work with here.
I first applied for a secured credit card 2 years ago to build credit so my husband and I could buy a home, well they messed up while entering my husbands social security number so we didn’t catch it until we were house shopping and they …
Generations FCU is a great Credit Union. Loan rates very reasonable, affordable payments. Awesome Team Members very knowledgeable and ready to assist in anyway they can. Excited to be a member since 1994. Thanks Generations.
Very professional staff and quick, smooth transaction on auto loans. Their web based applications and docs make the process very seamless. Hugo did a great job!!
Been with GFCU since I moved back to San Antonio. Have had the best experiences with them across the board. They are always there to help in anyway they can to the best of their abilities. I strongly recommend giving them a try.
Kimberly Martinez was awesome explained everything about the financing and even gave us the best option to think about it she has helped us three other financing with three other cars and generations bank has the best interest the …
This location has me ready to cancel my account with them. When I first opened it they were great, work in the building so if I need a quick $20 for lunch I could get it from them as my main bank is Navy Federal, and didn’t want to pay the …
I called my Generations FCU for a loan to consolidate my credit card bills, not believing they could help but to my surprise Hugo Mendoza in lending was able to help get me approved for a consolidation loan, and he was even able to get me …
I am beyond amazed at the patience and professionalism by the employees at Generation’s toward me and my situation. THANK YOU very much for my auto loan! Special thanks to Rachel for being so kind and explaining every detail of my loan. I will definitely refer my friends to you!!!
Stay far from this credit union. They will charged with so many fees and can not explain why. They are just got to get your money.
Hugo did a phenomenal job. He was professional, thorough and patient. He walked me through the entire process and followed up with me EVERYTIME he said he would. I have done business with GFCU in the past and never have I received such world class service. Good job Hugo, you do great work!!!
Retirees need not apply for loans. After getting approved, they requested a paystub to prove my income. I explained that I had none since I was retired and my income was from savings. They withdrew the approval. With a credit score of 803, …
Highly recommended! After 20 plus years with my current fcu and various products i was denied on a refinance. Gave generations a try and became a loyal customer and am recommending my friends and family! i wish i would have found them sooner and saved myself money.
Great experience with the Generations staff, friendly and very helpful. I would highly recommend Generations FCU!
Amazing experience handling my financial needs, their support and response times are extremely efficient!
Avoid. I have been with them for about a decade and I have been wanting to switch for a while. a recent refinance was the final nail in the coffin. There was an error that was made in my process of closing that resulted in me being told …
The best financial choice I ever made. Hugo was great. Walked me through everything. Beat USAA big time. Saved me over $2000.00 on refinancing. So much for being a disabled vet! …
This place used to be fine until a few months ago when they rolled out the new credit card system with NO WARNING, which disabled my card for a week. I was traveling at the time and was left high and dry, with no access to my money and no …
Saw the 1.99% advertised for an auto loan. Decided to switch current auto loan to GFCU. Applied on line, got a call within the hour, completed some more questions. By next day loan approved! Was so easy and loan officer was very helpful and …
I recently receive two loans from generations. The service I received by Hugo and other staff while he was unavailable was top notch. The process was smooth and they he was extremely patient as I was trying to find the right vehicles. I am very pleased and they made my car buying experience less stressful. Thank you Hugo!
Great experience at the Balcones Heights branch with the staff there and the loan officer who helped me close on new auto loan. Been doing business with generations for years now and I love them. Just wish they had more programs for second chance lending.
Hugo Medoza and team did a spectacular job in securing my vehicle refinance and I also got a great % rate! Thanks Hugo and thankyou Generations FCU! Job well done! Thumbs up.
Jarrod was my customer service rep and courteous. He was great in his responses to my inquiries. God bless Generations Federal Credit Union!!!
I am very happy the way Generations helped me refinance my auto loan. They treat their members very well and kept me updated every step of the way. I will continue to do my business here along with a new vehicle in the future. Special thanks to Jarrod my loan representative for being patient and understanding.
Outstanding customer service!!! Thank you Jarrod! Keep up the good work! I refinanced my auto loan and completed all of the paperwork in less than an hour. This bank has the best rates! I’m so glad I gave them a call today. Jarrod was very …
Very good customer service experience nice and easy loan process with Generations!
I recently obtained an auto loan through Generations Federal Credit Union, and am extremely satisfied with the seamless process and the excellent customer service that Generations FCU has shown. I am especially appreciative of Amber Aragon, …
Amber was so personable and took care of details on getting approval to refinance my auto loan. Quick turnaround process and easy to upload my documents to the loan officer.
I have been very pleased and happy with all of the experiences and business with Generations Federal Credit Union. I have other banking that I have used but by far Generations very professional and accommodating and assisted me all the way!
They’re a good credit union and I’ve always had good experiences with customer service trying to resolve problems. They rolled out some new credit card management website a few months ago and I’m not a fan. I’m used to the system because my …
Decided to give them a chance very happy with the loan and interest rates…. Communication and customer service five star all the way
I was approved and funded next day. Process was easy. Everything was done online which was very convenient.
Great experience getting my vehicle loan. I had been a faithful customer to SSFCU for many years for my home and auto loan needs, but after my recent experience with Steve Orozco and the ease of moving my vehicle loan over you have definitely gained a new customer. 🙂 …
Lorena Morales is an AMAZING loan officer at your facility.
I have been working with Lorena for a few weeks now and never did she sound like I was asking too many questions (which I did) and she always patiently answered …
I highly Recommend Generations Federal Credit Union the Service was Great Ruby Did a fanatic Job and made the whole transaction go very smooth. Ruby I appreciation your hard work and great service!!!
Incredible service from Rebecca V. On my auto loan! The dealership had me so confused but she was so patient explaining the numbers and all my options. She recalculated numbers for me too many times to count and never seemed frustrated with …
AMAZING! I have never been so glad and so proud to be a member of Generations Credit Union ! I applied for a refinance of a vehicle, and the person who assisted me went above and beyond to help me ! His initials are “H.M”, and he was very …
We’ve been a GFCU member for a couple of months now and we just applied for a debt consolidation loan. …
Terrible experience. Paid off a vehicle loan and called 8 times within 75 days after paying it off. Each time I had to verify my address to verify my identity, I also verified my address to 2 employees for mailing to title. After 2 and a …
I typically only go to the South Side location and through the drive-thru I can make cashier checks and money orders however I decided to stop by the San Pedro location during my lunch break because by the time I get out of traffic going …
What an awesome experience at the Ingram Branch I had consolidating a couple of loans and refinancing my car loan..Between the branch manager Patricia welcoming me and assisting me to the professionalism of Kim the loan representative …
I switched to Generations after giving me a lower interest rate on my vehicle refinance. I just got approved for a credit card and am very pleased at the outcome. The customer service I have experienced at the lobby, drive throughs, and …
Great Staff, Amazing Bank, Very Grateful To Be Part Of Generations, Is Unbelievable The Amount of Savings and Best APR% In The Market! Thank You For Helping Me!
I absolutely love my credit union. I have been with them for way over 10 years. Hugo,Shonna, jarred and other members take care of me so well the even recognize my voice when I call!! Personality is everything and this amazing place is …
I have used Generations FCU for several of my previous Vehicle loans and have always been completely satisfied with the process and the customer service even after the loan has been completed. The friendliness of the Generation staff/family …
I’ve been working hard to rebuild my credit and was very nervous about trying to refinance my truck. Steven at Generation’s Federal Credit Ubion made this one of the best experiences I’ve ever had. Everything done online and a very quick …
Generations was the only bank I found that was offering a 1.99% rate. Everyone else was only going down to 3 for me. I have amazing credit so it was a no brainer. Jessica was awesome and patient with me. I am very happy with my vehicle purchase but not as happy as getting a 1.99% rate!!!
So fortunate to have GFCU in our community. I’m very happy with the loan interest rate on the 15k personal loan. The service, professionalism, and expertise of the loan agent was great. …
I just recently became a new member with Generation and I decided to refinance my car with them. They were able to lower my interest rate and I was super pleased with the amazing customer service I received from Cristina Turner. Thanks for being amazing, definitely looking forward to get other loans trough Generation.
Although they do offer great car loan rates it’s very frustrating that they do not share the insurance information. When I purchased my vehicle I immediately had to upload insurance and actually uploaded my new vehicle info on the …
My experience with this credit Union was by far the absolute best! I was able to get my auto loan done quickly, efficiently, and no hassle whatsoever. Big shout out to Ms. Shawna Light, she had kept me updated along the way the ENTIRE time, …
I recently did a home equity loan and in the process refinanced my vehicle. Everyone that I’ve dealt with in each of these loan processes have been amazing. I can’t express what a wonderful experience I had. They are truly awesome people …
From filling out my loan application to receiving my funds in my account it took all of an hour!!! What an amazing experience! Shauna in the Loan Department was great to work with. She helped me not be nervous with her laugh and …
The customer service was wonderful and very attentive to my needs they worked hard to get me approved. Thank you Mrs Williamson & your staff!
I absolutely love Generations Bank, they make me feel family! Everyone so friendly and super nice! They take the time to understand you!
Hugo was exceptional in assisting me with my loan. His professionalism, personality and devotion to customers is notable. Thank you for your services Sir.
I highly recommend!! Kim was so amazing!! She is definitely the face of this company just to know they really are here to help people. Thank y’all so much God bless your hearts.
The GFCU Loan Dept is awesome, especially Ms. Lina Jensen at the Balcone Heights Branch. Ms. Lina always provides my spouse and I with exceptional customer service, whether we go in-person or by phone or email! Not only that, she always …
Hugo was absolutely amazing with the purchase of my new car! I would highly recommend Generations to all my family and friends. Five stars all around!!
I am SUPER Excited to leave this Review for Generations FCU for Hiring, literally the Very Best in Customer Service and Client Management, Mrs. LORENA MORALES….!!! …
Valued. That is my experience! Rather than an interest rate, or a loan quota, I was treated as a person with a story in the moment to tell. A story that involved a financial need. Seen as a person, GENFCU supported me. Their act of trustworthiness has led to my trust in their core purpose and values!
I’ve had the best experience and relationship with gen.f.c.u. through the years. They’re always helpful and assist you through the process of getting your loan. I have had a Boat, SUV, Commercial Van, and now another new SUV. Financed by …
Loan handlers kept me updated by phone and email regarding my loan status and information needed to complete process! Appreciate bank teller at the Yarrow Blvd branch on the Southside recommendation to apply for a personal loan. Great experience! Great customer service!
Just got a new car loan with Generations FCU and I would recommend them for your banking needs. Loan process was quick and easy and the best part is it was all done online. Mr. Hugo was great to work with.
Good morning Generations and hope all’s well with all. At this time I would like to give a SUPER THANKS to Shawna Light for all her professional help with our loan application. I’m very delighted to have had Shawna there to assist us on …
I was denied here because I had a manageable debt that was being paid off. My credit score is good and no late payments so overall my account is in good standing but they denied me damaging my credit making me feel like I was discriminated …
I was trying to consolidate my debt but everyone had high interest rates. Generations Federal Credit Union rescued me with a lower interest rate. Shawna Light was excellent in explaining and assisting with the documents needed. Under writers asked and took into consideration what my needs were. Thank you!
Shawna was fantastic. She listened to my situation and then walked me through my request. I had a response within 20 minutes provided the required documents and a few others later completed the entire lending process. She made it easy and was very helpful.
Just completed a car loan with generations. They had great rates and guided me throughout the process even when the dealership did not take their form of payment. They gave me clear instructions on what steps to take and communicated quickly throughout the process. Very pleased with their customer service!
The staff are very nice.
I applied for a personal loan over the phone and in less than 1 hour the funds were in my account. …