Tina Sherodin is awesome and she has helped me along the way with my mortgage, as well as all of the GRB staff. I am excited to continue my banking with a local institution.
Tim Cone is amazing. To say him and his team made the process of buying a home simple is an understatement! Anyone looking to buy needs to contact him!
Very happy to have worked with these people getting a mortgage to buy my house. It was smooth dealing and they were very thorough and efficient 10/10 always recommend
I highly recommend this Bank. I do both my personal & business banking with GRB. Staff is very knowledgeable and personable. They know your name when you stop in and do face-to-face banking. When I have had a minor issue they were …
Lies, deception and a waste of time and money just to be told no 2 weeks before closing on our home. As a first time home buyer this bank has absolutely driven my family away from buying a home. Very sad practice and the communication is absolutely absurd!
Went to GRB for a mortgage refinance asked the loan processor Amy Palladino and Lisa S. DerCola who I was working with form the start what charges and fees would I be charged on this loan. I was told I would only be charged an appraisal fee …
I am using this company for my home loan and i have had the worse experience with the staff. Staff is externally rude and disrespectful and to sum it up there is no communication even from the managers. I was working with Patrick Greer in …
***Updating my initial review to reflect that customer service and senior officials did respectfully and completely address my concerns and make amends such that a satisfactory deal was reached. I ultimately was very pleased with that …
My name is Ocie Burton and I just bought my first home with GRB. I am more than pleased with the process and customer service over the past two months. I worked closest with Jacqueline but Erika and Joe didn’t miss a beat. Everything came either on time or before it was expected. Great bank to do business with.
Genesee Regional Bank has been extremely frustrating to work with. I refinanced my mortgage through them one year ago due to changing marital status. Due to the extremely high demands on banks for mortgages and refinancing at the time I …
Just closed on my first home purchase and I cannot recommend GRB enough. Matthew Nevins was a rock star and made himself available to me constantly for my many questions. My processor Lexa was great and kept us informed of the process every …
After going through 2 mortgage’s and a heloc with other banks I can say dealing with GRB has been THE WORST EXPERIENCE EVER. Save your energy and go someplace else.
The process of getting pre-approved and getting my mortgage was quite smooth, I worked with some wonderful people during that experience….. However the issues with the servicing division since then have been an absolute NIGHTMARE! It’s …
EDIT: Due to the below we cannot make this five stars but we have updated from 2 to 4 stars purely due to how leadership has handled communicating with us and providing actionable solutions to move forward. The past cannot be changed but …
Great. Really.
They were very helpful and respectful.
I enjoyed working with Tim Cone.
We have accounts there and they always answer our questions. We feel comfortable there.
Staff is very friendly and knowledgeable! The bank itself is huge and very posh with modern decor and architecture
John Disanto gave us incredible service when applying for a mortgage.
Tim Cone is the most amazing person to work with! He is a true asset to this business!
Friendly bank with helpful employees. They offer a great range on first time home buyers programs to find the right mortgage for you!
Tina Sherodin is awesome and she has helped me along the way with my mortgage, as well as all of the GRB staff. I am excited to continue my banking with a local institution.
Tim Cone is amazing. To say him and his team made the process of buying a home simple is an understatement! Anyone looking to buy needs to contact him!
Very happy to have worked with these people getting a mortgage to buy my house. It was smooth dealing and they were very thorough and efficient 10/10 always recommend
I highly recommend this Bank. I do both my personal & business banking with GRB. Staff is very knowledgeable and personable. They know your name when you stop in and do face-to-face banking. When I have had a minor issue they were …
Lies, deception and a waste of time and money just to be told no 2 weeks before closing on our home. As a first time home buyer this bank has absolutely driven my family away from buying a home. Very sad practice and the communication is absolutely absurd!
Went to GRB for a mortgage refinance asked the loan processor Amy Palladino and Lisa S. DerCola who I was working with form the start what charges and fees would I be charged on this loan. I was told I would only be charged an appraisal fee …
I am using this company for my home loan and i have had the worse experience with the staff. Staff is externally rude and disrespectful and to sum it up there is no communication even from the managers. I was working with Patrick Greer in …
***Updating my initial review to reflect that customer service and senior officials did respectfully and completely address my concerns and make amends such that a satisfactory deal was reached. I ultimately was very pleased with that …
My name is Ocie Burton and I just bought my first home with GRB. I am more than pleased with the process and customer service over the past two months. I worked closest with Jacqueline but Erika and Joe didn’t miss a beat. Everything came either on time or before it was expected. Great bank to do business with.
Genesee Regional Bank has been extremely frustrating to work with. I refinanced my mortgage through them one year ago due to changing marital status. Due to the extremely high demands on banks for mortgages and refinancing at the time I …
Just closed on my first home purchase and I cannot recommend GRB enough. Matthew Nevins was a rock star and made himself available to me constantly for my many questions. My processor Lexa was great and kept us informed of the process every …
After going through 2 mortgage’s and a heloc with other banks I can say dealing with GRB has been THE WORST EXPERIENCE EVER. Save your energy and go someplace else.
The process of getting pre-approved and getting my mortgage was quite smooth, I worked with some wonderful people during that experience….. However the issues with the servicing division since then have been an absolute NIGHTMARE! It’s …
EDIT: Due to the below we cannot make this five stars but we have updated from 2 to 4 stars purely due to how leadership has handled communicating with us and providing actionable solutions to move forward. The past cannot be changed but …