Genetworx testing and assistance is fast and efficient. Without them we could not continue to quickly identify and isolate any cases while minimizing our “down-time”.
I rarely ever seem to get anyone on the phone or call back from this lab. I was tested on 7/2 and now it is 7/10. I realize things are busy, but so am I. I’m not trying to sound like a Karen, but this place is ridiculous.
Horrible customer service and client relations. Charged a patient for a test that wasn’t even ordered, and have given us the run-around ever since. Unwilling to admit their error and they have still not forgiven the incorrect bill. Will not use again.
Had my test on July 2nd . today is July 10th and still no results !!!
I have a feeling it is going to be 10 days before they give me results . By the time I get my results I have to have another one if it is positive . This is …
I have tried to contact the billing department to pay my bill but haven’t had much success….can anyone help me with a good phone number in order to make a payment? Btw the customer service phone number provided on the letter I received in the mail is a fax number……..
Genetworx always provides us with excellent customer service and always goes above and beyond to meet our needs. We consistently get our lab results in a very timely manner as well.
States less than 72h for test results. Last several tests have taken 4-6 days. Currently waiting on test results from last Wednesday. Hard to be a responsible human in the world when you don’t know your test results.
I did a nasal test June 28 today is July 7th I have yet to receive my results. I have left multiple messages and no one has returned them extremely disappointing that I have to get retested at another testing site worse lab ever and I also do not believe their test are accurate.
Using this lab all the way from California. They are doing our Covid testing weekly. Very professional, communication is excellent and results are posted within 48-72 hours. Portal is straightforward and easy to use.
DOWN HERE IN ORLANDO FLORIDA BEEN RAN AROUND FOR 2 WEEKS AND YOU GUYS ARE SAYING THAT YOU DON’T HAVE MY TEST RESULTS. NO RECORD OF ME??
I SAT IN LINE FOR 3 AND A HALF HOURS????????????????? …
Don’t expect a call on your bill. I was charged for all kinds of test when I was told I was having a covid19 test. I heard the lab tech and the Dr talking about samples leaking in the Fed Ex packages. I feel like they have taken advantage of a pandemic. So sad this could happen.
I am an physcian practicing internal medicine in Great Neck, New York. I had reached out to Beverly from genetworx to facillitate a stat Covid 19 test for a patient who had to travel out of the country and another patient who had surgeery …
We have been using GENETWORx for our mandated COVID-19 testing in our facility in Southern California and we are very happy with them. JENNA is so professional and gets right back to me with any requests we have or follow ups on any test results. They have made our COVID testing seamless!!!! Thank you!!!
Horrible customer service, that is when you can actually reach someone. They state their Covid testing only takes 2 business days, it has now been 5 business days and no one can give me any answers about my swab. When you call you are sent …
Your partnership with 3rd party app Aura needs to go. Your customer service is great. But I have had no email and Aura does not recognize my information even though I did call Genetworx and they do have my name number and test. …
We have had zero issues with GENETWORx processing our lab requests. Jenna is always available to answer any questions we may have and has set up several Zoom meetings with us to go over the whole process. Thanks for taking such good care of our staff and residents!
When I get a letter in the mail saying that we have billed your insurance for covid-19 you will be receiving a check from your insurance company when you receive this check the check needs to be sent to us. I don’t know what kind of scam …
Dude I went to the Orange County Convention testing center here in Florida and waited 3.5 hours in line for the test with both my parents and my sister on June 29th 2020. 5 days past and we called back for our reunion because we had not …
Worst Place to work for COVID outbreak in Work place management never told employees if exposed to COVID , all they care about is money. The trainer is rude and really doesn’t like to train. workers are working in lab since outbreak they need people due to outbreak.
I was screened for COVID-19 in July 2020 at a county run facility who used GENETWORx for their testing. GENETWORx then filed a claim with my insurance in September 2021, over a year later, and well outside the 180 day window most insurers …
This is company is horrible! No customer service at all. I got tested on June 29th in Orlando at the Orange County Convention center. I received a text message yesterday but was unable to view my results online. I’ve been calling the number …
Took a covid Test paid 139.00 at CVS. Then Got a bill from this company for 200.00
I have called them 3 times and no answer. When you go to leave a message is …
Fantastic customer service! I hired Genetworx to perform COVID testing for my entire Television Production (Cast and Crew) and was extremely happy with the turnround time and amazing customer service! I can’t recommend this company more!
GENETWORx testing for patients is absolutely the best! Six years ago a doctor ordered it for my husband because of his various allergies so he could prescribe meds that wouldn’t cause problem side effects. It’s been wonderful to have to …
One Fine day I receive a Bill from Genetworx, We have never seeked or Authorized to receive services from this company. Supposedly its a Corvid 19 test that we revived from CDR Health ( A Government contracted Free Covid testing company) . …
Horrible experience. I got tested for COVID on Dec 20th at CVS. I just received my results today (6 days later) stating the result was “TNP”. I’ve learned that this means “test not processed”. I called CVS and they said there’s no notes on …
Our home health agency uses GenetwoRx for COVID 19 testing and they are very efficient on lab result turn-around! Anytime I have had to call with questions or needing assistance, they are very helpful and knowledgeable. I would like to give …
I utilized Genexworx Lab at CVS. I received a text message from them regarding my child’s COVID results. The web portal that they are using doesn’t work. For something so critical I can’t believe that they would not have a better …
I was tested first thing in the morning on 1/21/21 and was told I’d have my results by 1/23 or 1/24. It’s 1/28 and still no sign of results. I’ve been checking my email and the Aura portal religiously. I’m unable to go back to work until my …
I contacted Genetworx so that we could start getting rCovid results for our office staff. The reason I chose Genetworx was because the first person that I spoke with was very patient and kind with all of my questions, and most importantly …
I have been waiting to hear back from someone for nearly 2 months now. My insurance is saying I may have to pay $100 and I have reach out via phone twice and have not heard back to see why. The bulling department literally has no one …
This company has the absolute worst communication and billing that I have ever experienced. I am tested every 2 weeks as a staff member at a University. The university is taking care of all the cost for testing, Genetworx has seen fit to …
I got a free covid test done on September 26th and this company was the one provided. Now there is almost $1000 in charges on my insurance from this company over a month later (in November)(Not all of which are for covid testing I might …
Just received an EOB from my health insurance company that this company submitted a claim for what I think was a Covid test in LATE 2020. Insurer denied payment because claim was submitted too late-July 2022! They also sent me one of those …
THIS COMPANY NEEDS TO BE INVESTIGATED. Our insurance company sent an explanation of benefits claiming that this lab (also under the name “RCA Laboratory Services LLC”) submitted a claim A YEAR AND A HALF LATE for a Covid test!! Because they …
Like other reviewer mentioned, this Lab charged my insurance $400 for two covid tests which I did at CVS minute clinic last year and now I received bills from insurance. It didn’t make any sense because covid tests are free and covered. …
HAS BED BUG INFESTATION AS OF 03/2021.
DOES NOT FOLLOW CDC GUIDELINES FOR SOCIAL DISTANCING. HAS OVER 250+ PEOPLE IN …
Genetworx testing and assistance is fast and efficient. Without them we could not continue to quickly identify and isolate any cases while minimizing our “down-time”.
This is a scam company. I took covid test for free at cvs and this company sent this below email asking me to write a check .
I rarely ever seem to get anyone on the phone or call back from this lab. I was tested on 7/2 and now it is 7/10. I realize things are busy, but so am I. I’m not trying to sound like a Karen, but this place is ridiculous.
The test kits are easy to use, and results turned around quickly. More importantly, the sales staff have been incredibly supportive and responsive.
Horrible customer service and client relations. Charged a patient for a test that wasn’t even ordered, and have given us the run-around ever since. Unwilling to admit their error and they have still not forgiven the incorrect bill. Will not use again.
Had my test on July 2nd . today is July 10th and still no results !!!
I have a feeling it is going to be 10 days before they give me results . By the time I get my results I have to have another one if it is positive . This is …
I have tried to contact the billing department to pay my bill but haven’t had much success….can anyone help me with a good phone number in order to make a payment? Btw the customer service phone number provided on the letter I received in the mail is a fax number……..
Genetworx always provides us with excellent customer service and always goes above and beyond to meet our needs. We consistently get our lab results in a very timely manner as well.
States less than 72h for test results. Last several tests have taken 4-6 days. Currently waiting on test results from last Wednesday. Hard to be a responsible human in the world when you don’t know your test results.
I did a nasal test June 28 today is July 7th I have yet to receive my results. I have left multiple messages and no one has returned them extremely disappointing that I have to get retested at another testing site worse lab ever and I also do not believe their test are accurate.
Using this lab all the way from California. They are doing our Covid testing weekly. Very professional, communication is excellent and results are posted within 48-72 hours. Portal is straightforward and easy to use.
DOWN HERE IN ORLANDO FLORIDA BEEN RAN AROUND FOR 2 WEEKS AND YOU GUYS ARE SAYING THAT YOU DON’T HAVE MY TEST RESULTS. NO RECORD OF ME??
I SAT IN LINE FOR 3 AND A HALF HOURS????????????????? …
Don’t expect a call on your bill. I was charged for all kinds of test when I was told I was having a covid19 test. I heard the lab tech and the Dr talking about samples leaking in the Fed Ex packages. I feel like they have taken advantage of a pandemic. So sad this could happen.
I am an physcian practicing internal medicine in Great Neck, New York. I had reached out to Beverly from genetworx to facillitate a stat Covid 19 test for a patient who had to travel out of the country and another patient who had surgeery …
We have been using GENETWORx for our mandated COVID-19 testing in our facility in Southern California and we are very happy with them. JENNA is so professional and gets right back to me with any requests we have or follow ups on any test results. They have made our COVID testing seamless!!!! Thank you!!!
Horrible customer service, that is when you can actually reach someone. They state their Covid testing only takes 2 business days, it has now been 5 business days and no one can give me any answers about my swab. When you call you are sent …
Your partnership with 3rd party app Aura needs to go. Your customer service is great. But I have had no email and Aura does not recognize my information even though I did call Genetworx and they do have my name number and test. …
We have had zero issues with GENETWORx processing our lab requests. Jenna is always available to answer any questions we may have and has set up several Zoom meetings with us to go over the whole process. Thanks for taking such good care of our staff and residents!
When I get a letter in the mail saying that we have billed your insurance for covid-19 you will be receiving a check from your insurance company when you receive this check the check needs to be sent to us. I don’t know what kind of scam …
Dude I went to the Orange County Convention testing center here in Florida and waited 3.5 hours in line for the test with both my parents and my sister on June 29th 2020. 5 days past and we called back for our reunion because we had not …
Worst Place to work for COVID outbreak in Work place management never told employees if exposed to COVID , all they care about is money. The trainer is rude and really doesn’t like to train. workers are working in lab since outbreak they need people due to outbreak.
I was screened for COVID-19 in July 2020 at a county run facility who used GENETWORx for their testing. GENETWORx then filed a claim with my insurance in September 2021, over a year later, and well outside the 180 day window most insurers …
This is company is horrible! No customer service at all. I got tested on June 29th in Orlando at the Orange County Convention center. I received a text message yesterday but was unable to view my results online. I’ve been calling the number …
Took a covid Test paid 139.00 at CVS. Then Got a bill from this company for 200.00
I have called them 3 times and no answer. When you go to leave a message is …
Fantastic customer service! I hired Genetworx to perform COVID testing for my entire Television Production (Cast and Crew) and was extremely happy with the turnround time and amazing customer service! I can’t recommend this company more!
GENETWORx testing for patients is absolutely the best! Six years ago a doctor ordered it for my husband because of his various allergies so he could prescribe meds that wouldn’t cause problem side effects. It’s been wonderful to have to …
One Fine day I receive a Bill from Genetworx, We have never seeked or Authorized to receive services from this company. Supposedly its a Corvid 19 test that we revived from CDR Health ( A Government contracted Free Covid testing company) . …
Horrible experience. I got tested for COVID on Dec 20th at CVS. I just received my results today (6 days later) stating the result was “TNP”. I’ve learned that this means “test not processed”. I called CVS and they said there’s no notes on …
Our home health agency uses GenetwoRx for COVID 19 testing and they are very efficient on lab result turn-around! Anytime I have had to call with questions or needing assistance, they are very helpful and knowledgeable. I would like to give …
I utilized Genexworx Lab at CVS. I received a text message from them regarding my child’s COVID results. The web portal that they are using doesn’t work. For something so critical I can’t believe that they would not have a better …
I was tested first thing in the morning on 1/21/21 and was told I’d have my results by 1/23 or 1/24. It’s 1/28 and still no sign of results. I’ve been checking my email and the Aura portal religiously. I’m unable to go back to work until my …
I contacted Genetworx so that we could start getting rCovid results for our office staff. The reason I chose Genetworx was because the first person that I spoke with was very patient and kind with all of my questions, and most importantly …
I have been waiting to hear back from someone for nearly 2 months now. My insurance is saying I may have to pay $100 and I have reach out via phone twice and have not heard back to see why. The bulling department literally has no one …
This company has the absolute worst communication and billing that I have ever experienced. I am tested every 2 weeks as a staff member at a University. The university is taking care of all the cost for testing, Genetworx has seen fit to …
No one ever seems to no what’s going on.
Signed contract for 6 months.
Worked 2 months and learned site was being closed. 4 days prior. No notice, …
I got a free covid test done on September 26th and this company was the one provided. Now there is almost $1000 in charges on my insurance from this company over a month later (in November)(Not all of which are for covid testing I might …
Just received an EOB from my health insurance company that this company submitted a claim for what I think was a Covid test in LATE 2020. Insurer denied payment because claim was submitted too late-July 2022! They also sent me one of those …
THIS COMPANY NEEDS TO BE INVESTIGATED. Our insurance company sent an explanation of benefits claiming that this lab (also under the name “RCA Laboratory Services LLC”) submitted a claim A YEAR AND A HALF LATE for a Covid test!! Because they …
Like other reviewer mentioned, this Lab charged my insurance $400 for two covid tests which I did at CVS minute clinic last year and now I received bills from insurance. It didn’t make any sense because covid tests are free and covered. …