Georgia Department of Revenue

Georgia Department of Revenue

Mission Statement The mission of the Department of Revenue is to administer the tax laws of the State of Georgia fairly and efficiently in order to … See more

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Georgia Department of Revenue Contact Details

Georgia Department of Revenue Reviews ( 175 )

  1. The so called fraud department is a fraud. Tomiko is very rude and disrespectful. Horrible attitude. I have not received a refund in years. When I asked to have my account reviewed both orally and in writing. I began to receive letters …

  2. Unprofessional method of operating for this department. My mother required a check to be written solely in her name since my father passed away. We sent in all the documentation required, and no answer for 6 weeks. When I contacted GDR …

  3. Do they literally have ONE person working in this office??? No one responds to emails, no one answers the phone. WHAT IS GOING ON OVER THERE!?? Sheesh.

  4. I can’t believe our tax dollars are going to this joke of a department. Doesn’t pick up phone calls, and when they do, they hang up when they don’t feel like answering my specific questions.

  5. I filed my taxes on turbo tax they telling me I’m getting it mailed to me but I’m trying to get it deposit on my bank account is there a way y’all switch the payment plan and y’all need to hurry up with my refund I want my money ASAP

  6. So are the open during business hours? Been on hold for an hour. Feels like I’m just going to be on hold for til the close. Not sure if it’s going to be any different visiting the actual office.

  7. I was on hold for an hour and a half as the first person in queue. I don’t think these people are picking up or doing their jobs at all. Unbelievable.

  8. All of the phone numbers I have tried for the GA Department of Revenue, I get nowhere either because it is busy or the line is no longer in use. Maybe they need to update their phone numbers?

  9. I have called for over a week. The prompts aren’t working and now it sounds like a fax line is picking up. I have not spoke to anyone yet after trying multiple times. Fix the glitches.

  10. Still waiting on my 2016 return and now my 2017 is held up as well. I’ve been on hold for an hour and a half and they close in less than an hour…. this is ridiculous. Do I need to attempt physically going in?!??! Smh

  11. I waited on hold for an 1.5 hours and no answer. I chose to hold my place in line and for them to call me back but it is 4:30 and they are closed and never got a call back. Unbelievable!

  12. Don’t bother trying to call!!! You won’t get through. I’ve been on hold 1 hour and 20 minutes and counting and they close soon so I’m sure the call will conveniently disconnect.

  13. Can somebody, kindly, PICK UP THE PHONE!? I can’t stand the fact that EVERYTIME that I call all I get is an automated system that got me in this situation in the first place….The hold time is completely ridiculous and it’s hard as all hell to get a human being to help you.

  14. Help!!! The folks were busy, and I was requested to leave a callback number for them to call me later. Never got a call! Now, I’m trying to reach a person and after about ten times pressing different responses 1-4 I cannot get a person but only recorded information that is a waste of time for me.

  15. I just don’t understand how this year has been hard on people but we still having to pay penalties if we owe in. I also redid mine but of course no one knows where the amended one is never got it I work hard for mines and would like mine back at the end of the year

  16. I have called everyday this week. Does any one answer the phone. I was on hold over a hour each time I just hung up. Is there another way to connect with a staff member. Does anyone work there?? This is ridiculous!!!

  17. These people offset my taxes took my entire refund I have not worked or pay taxes in the state of Georgia in years this is my first year working here and they took my entire refund stating that I owe them back taxes lies lies they tell I do …

  18. I had a good experience. Only had to wait a few minutes. Perhaps, it depends on which phone/menu option you choose. I guess I got lucky but, the GA Dept of Revenue guy that helped me was informative and answered all my questions.

  19. Dealing with these people is a nightmare. Such incompetence . Long waits on the phone. So many errors that require taxpayers to spend an inordinate amount of time and money to correct. Is any one from the Governers office looking at these reviews? Hello?!!!!

  20. My mother visited the Georgia Department of Revenue recently and raved about Arlonda M’s top notch service. She helped her quickly, efficiently, and she was so kind. Arlonda made the experience enjoyable and should be recognized for this!

  21. 1 star is too generous. The hold on the phone is insane. They have 1000 options for you to take but it doesn’t matter, no one and I mean no one will ever answer the phone!

  22. Tamika Milleret is such a wonderful representative to have representing the GA Department of Revenue. She is so kind, patient, and helpful that it compelled me to leave a review. She is most definitely an asset to any employer!

  23. TERRIBLE. It’s 2020 and you still have to submit forms through mail? Come on. The representatives are okay for the most part but not so great when they don’t share the same information. Unsatisfied.

  24. I can’t believe it, I only had to wait about 15 minutes for a response and Lisa N. was so pleasant. She assisted me and answered all of my questions in a timely manner. Great job!

  25. Wish I could give zero stars. They lost my tax return THREE TIMES and I have a certified mail receipt for the last one I mailed. The receipt shows it got there with the time and date but they still say it’s no where to be found. Now they …

  26. HOW THE HELL TO I GET AHOLD OF AN AGENT TO ACTUALLY TALK TO??? We filed our taxes more than 8 weeks ago VIA TurboTax, we’ve received our federal & NY state but still waiting on Georgia. It’s extremely frustrating not being able to get ahold of ANYONE !!!!!!

  27. If there is a typo, old phone number, part of your address is incorrect or some other STUPID reason, you will have your taxes marked for verification and they will keep more than $6,000 of your money for literally months so that, even …

  28. Absolutely the worst!!! Call and put on hold for 1 hour and get hung up on, this has happened another time before… Then when I finally talk to someone, I get transferred to about 3 other people and they all say something TOTALLY …

  29. I waited to call when the office was open, went threw every step on the phone, for them to tell me Thank You for calling Goodbye. Their system sucks, We pay all these taxes for a government that doesn’t know what their doing.
    You should get no stars……

  30. Horrible, I dont know what other words to use, every time I call this number, it prompts me to use the webservice and immediately the call disconnects. This is terrible experience

  31. I’ve been calling for 5 days straight with a inquiry and need a few questions answered about doing business with the state but I can not get anyone on the phone, it’s just a voicemail and I’ve left messages but no one will return my call, …

  32. I never recieved my 2018 tax refund.I filed in the state of Colorado and recieved my tax refund really quickly for that but ofcourse when it came to Georgia I recieved NOTHING.They owe me $300 am still waiting.

  33. I tried to reach out to representative on phone many times and each time I was put on hold for at least 50 minutes before being hung up and disconnected. They are just incompetent and unprofessional. My tax return still has not been processed until now.

  34. If you call their 1877 number, you’ll have to wait forever.

    If you need a certified DOR stamped copy of your income tax return, visit this …

  35. So, the main office of the Dept of Revenue for the whole state of GA has no phone service? REALLY? OMG. I can see getting my alcohol license is going to be PURE JOY. This is really pathetic. I have to get in my car and DRIVE to the office to get any information. And NO the exact info I need is NOT on the website. This is ridiculous.

  36. Currently 56th in queue, with a wait time of over an hour. Fair warning, if you request a call back instead of waiting on the phone, you’ll never get a call. It’s best to take the entire day off if you need anything done here.

  37. I would like to say I appreciate “Adrienne Poyer” she provided me with excellent service. She was very helpful with assisting me on the sign up process and any questions that I had. I loved her attitude & energy!

  38. I filed taxes 8 months ago, I still haven’t received my state refund, I have took every step they have told me, I have yet to receive a check in my mail box, This have been a very big inconvenience because Everytime you guys have told me when it should be in my mail box it has never came. Can anyone help me? WHERE IS MY MONEY?

  39. Im sick and tired of the wait times, cant even get a hold of anyone for help! Now I have to drive personally, which is an hour away, to the building! Ridiculous

  40. Just before my husband-s hospital visits and subsequent passing, we filed our irs taxes. We also filed a st extension. 5 days after his death I received a lien notice for state taxes. Excessive interest and fees were charged. I filed my …

  41. For a professional and goverment agency like this, you guys should be able to pick up phone calls. The hold times are ridiculous and even if you submit your number to be called back, they wont!!!! TERRIBLE CUSTOMER SERVICE

  42. I’ve been following my sisters odyssey with the Georgia Department of Revenue, where they sent her multiple letters over the last 1 year making claims of varying amounts going up AND down, not according to her payments. …

  43. I have been trying to get IRP tags for days now. No one will help and they won’t let you come into the offices. If you’re going to make business / individuals use the online process then you need someone approving our submissions …

  44. It can be very frustrating dealing with taxes. I did have a problem with this year’s returns. I called the GA DOR, I was on hold for three minutes and then they resolved the problem within 5 minutes. I see many one star reviews indicating that the opposite thing occurred. Not this time.

  45. When I call the phone line, I get my favorite customer service word…”unfortunately”. Whenever you hear this word from customer service, it means they are just about to give you some bad news. When I try to go to the website, I just get the spinning icon of death.

  46. I have filed on internet they accepted feb3 2018 they said they need more info i sent more info and still no income return they keep telling me wait 90 days ive waited twice for 90 days its aug 28 2018 iv been on phone waiting to speak to …

  47. Legalized theft! I’ve been living in this state for 6 months and some how I owe them over 2,800? I never had this problem with Florida. Clear to me that my taxes are being squandered on funding this den of thieves

  48. I was just hired here in the call center through Nitelines USA. I worked for a week then on Saturday, my staffing agency emails me saying that the DOR didn’t think I was a “good fit” and wants me released. I’m upset for many reasons. I did …

  49. ACTUALLY A ZERO!
    RETIRED VETERAN WOUNDED WARRIOR, HOME OWNER. AGE 73 WORK PART TIME..
    MY INCOME TAX REFUNDS ARE NEVER CORRECT AND I CAN NEVER RECEIVE AN ANSWER.! NO …

  50. Absolutely horrible. The Great and powerful Ga DOR is at it again. They make their owe rules I suppose. I’m glad I served 20 years for the right to receive a notice of proposed assessment six years late and shackled into paying overdue penalties. LOL. Great job David. Salute to you!

  51. I simply wanted to renew our tag 2 days before it was due. We went through the online process twice and paid twice without any confirmations. There isn’t anyone from DOR site that was available or willing to help. Since the most recent …

  52. No stars or “0” should be an option. I was sent a letter from GDOR MVD about a fine for lapse of insurance. First off my insurance lapsed in June 2018 I didn’t get a letter from them until March 2019 regarding the matter. I paid my fine for …

  53. Read the prior reviews; and was very concerned, that my own issues may go UN-recognized, and receive a UN-receptive person there, at the Georgia Department of Revenue. People will post a negative, and forget about the Good! This Good, needs …

  54. I am a first time filer in this ridiculously backward state. Moved here from Florida with no income tax. I am moving back to civilization within a few months, so this will all be over soon. Still, I don’t know why I am surprised that it …

  55. Are any real humans working in this office on hold for 3 hours. get off Google and stop web serfing and do your job.answer the phone thats what you get payed for . id like to know why I havent RECIEVED my tax refund yet. Its been over 3 months

  56. Still on hold. It has been 54 minutes. They locked me out when typing my password that I have saved. Who the heck else wants to log in and pay my bill? I am trying to log in to get my last payment amount and that is the security question. Complete BS!

  57. I had exceptional service and it took no more than 15 minutes for me to get taken care of. *NOTE: I did call through another number to get my question answered. The main phone number was backed up in volume so there is a reason for the longer duration.

  58. Ok here is the real deal. The state gives 2 !!$$! less about the taxpayers. But the minute you don’t pay them, you have trouble on your hands. Well your bank account anyway! Who can you really complain to? The people who works for the state is just doing their job. It’s not their fault our lovely state is so !?$:ed up.

  59. I have turned in paperwork regarding tax fraud and tax money that was suppose to be refunded by the hotel under the hotel/ motel permanent residence tax .exemption. This Ga. Dept of Revenue has lost my paperwork 3 times and now says that …

  60. On hold for 30 minutes first time. On hold for 30+ minutes the second time, opted to have the system call me back. Called me back to only hang up instantly. 45+ minutes on hold try for the third call. Supervisor to get back to me in 72 hours… Ha… What clown school do you have to graduate from to work here?

  61. After a full year I’ve only been able to get through to these people once. That one time was a waste of time. I recommend finding solutions around having to deal with them.

  62. They didn’t take the taxes I owed out of my refund, now I got a letter in the mail with a balance of what I owe, including interest! Tried to call with questions about paying this and have been on hold for 40 minutes, trying to reach …

  63. Must just be the luck of the draw. We did not have too long a wait on the phone (menu sequence one uses matters) and the woman who answered was positive and helpful. We will have to see the outcome of course, since she could only start the wheels turning, but for her part it’s 5 stars.

  64. I called the automated service and was told after I typed the EXACT AMOUNT OF WHAT I WAS GETTING, my check was getting PROCESSED. I had to call at least 8 times. After months of NEVER receiving my state return, I attempted to call and speak …

  65. Called in today and both representatives were friendly and helpful. They corrected the error with my tax refund and stated it should generate now, (fingers crossed). I read all the reviews before calling and was expecting difficulty. I was as nice as I could be and both were very kind in return.

  66. On hold for an hour at LEAST everytime I call. The people are rude. I filed in January it is now July and still no refund. I sent them what they requested via mail months ago and they said they never received it. Meanwhile personal …

  67. 3 stars because of the “on hold time” 40 minutes to get through (3rd time trying – other wait times were longer) However, once I got through, I got Mr. Austin. He was a joy to work with! (I am not being sarcastic either) He was as nice as …

  68. I’ve been contacting the Ga Dept of Revenue for the last month in reference to several payments. An agent explained that the payment clears your bank account but they may not post it to your account with them for 3-4 months. In the …

  69. I was a little frustrated and might have taken it out on Cedresha Watts; especially after waiting on hold for an hour and 12 minutes on my second call of the day. I will admit she tried to be as patient as possible with me and after …

  70. Filed my taxes almost 5 months ago and still haven’t received them. Got my federal taxes after 11 days but I guess Georgia dept of revenue doesn’t care about the poor folk who only get a couple $100 back. I’ve called numerous times and …

  71. Just found out this business location doesn’t take payments with debit or credit cards. It’s 2018 and I’ve heard girl scouts take cards for payment,why a government agency would out source that is a little ridiculous. I could understand the …

  72. I have been trying to get a salvage car title for a hail damaged car (a few light dings). It passed inspections. It has been over 3 months. They denied me the first time and admitted they read the form wrong. I had to resubmit the form with …

  73. Used the website to pay my individual income tax for the year. Website double billed me, when I called to get it refunded they said it would take up to 90 days to get my refund, even though the garbage website is the reason I was double …

  74. I was so disappointed when I called and I was rushed off the phone and told to read the information online and that they are there to only direct you to the website. I had just helped someone in Arkansas Open up their IRP account. It was …

  75. I’ve been trying to get my state taxes for months and do why they sent a check this year. It has always been deposited into my account.
    I’m still waiting for someone to call me back. I sent in to letters still nothing

  76. I am very Disappointed! Whenever I try calling, it ALWAYS says “do to high call volume, we can’t take your call at this time..and then it says Good Bye! Before it hangs up on you.This includes on-line as well. Very Frustrating! All I want …

  77. They really show how little they know over the phone. I’ve had to call them a few times. Each time there is over an hour hold time for someone who doesn’t know enough to properly answer questions. I’ve had issues with taxes every year since …

  78. 4 phone calls over 3 days and 2 hours of my time after waiting 11 months for my refund to find out that “refund is being processed” does not actually mean that it is being processed according to the person I spoke with. They require you to …

  79. It is almost impossible to reach anyone by calling the number listed on the website and on mailed correspondence. I’ve called 4 times in the last month. I usually wait on hold for 30 minutes b/f briefly speaking to someone who transfers me …

  80. Georgia needs to do better …I was on hold for 2 hours and 20 minutes until I almost gave up. Then a representative picked up the phone ask me for my information then put me back on hold.She then told me that my state refund was processed …

  81. The staff was very helpful. Had to request a copy of return urgent. Though the website stated appointment, the staff accommodated for a walk in and could get in and out in 10 min. …

  82. On hold for almost an hour now. Still waiting. I think georgia is hoping people will get frustrated enough to hang up and forget about receiving their refunds. Maybe it’s a tactic for them to keep some extra revenue. For what no idea …

  83. If I could give zero stars I would. Horrible experience calling GA business tax unit. After talking to two different people, both proceeded to transfer me to someone else and both times call dropped (not sure if they just hang up because …

  84. It’s been over two months since I filed my taxes. I got my federal return within two weeks. I still haven’t gotten my GA return. I have checked the website and it is “processing” and has been for quite some time. I called customer service …

  85. This is my second time calling to get a simple answer to how can I verify information for them if they are not answering the telephone! The first call I sat in que for 2 hours and 45 minutes listening to that boring music. This time I …

  86. I went into the new location on Clairmont, and the service was amazing, and the cashiers were very helpful, and and very personable. It was a pleasure going into the office, this was a first time receiving such excellent customer service.

  87. After waiting over an hour to speak with someone, the incompetent agent answered, never answered my very simple question, stopped responding and placed me back in que to be the 26th caller in line. The customer service is terrible!!!!!!!!! …

  88. If I could leave less than one star I would. Half the time you wait and no one picks up. I hate the fact that GA taxes their retired veterans at all!! We have served our country and deserve a lot better!! Then to have to wait for a refund 12 weeks?!! Unacceptable!!!

  89. I spoke with Ms. Eyesha (eye- esha) and she was amazing! She responded immediately, as there was no wait time. There had been some confusion with my account a few days ago with another rep, but today she was able to get me the answers …

  90. I had a small problem. I tried going online and the site is NOT user friendly so I had to call and it was surprisingly not the worst. The automated routing system was annoying but once I finally got to a person my expectations were far …

  91. I like the fact if I owe taxes they extend courtesy and pleasure to let me pay installments and not just putting liens immediately on my assets. The staff I came across was amazing smart intelligent and kool people. Just extend the same …

  92. I’ve been waiting for my tax returns for over 4 months. I called and after an hour of waiting a lady answered and immediately transferred me to a different department because she couldn’t help. Another hour on hold after I was transferred.

  93. I don’t understand why taxpayers have to wait 90+ days for their refund. Do they have anyone working, because on several occasions, I’ve been on hold for more than two hours at a time and nobody answers the phone. I will assume when they …

  94. I have tried calling the last two days. Today I was finally in line!! Started at number 97 made it to 45 and the line disconnects! Called back to get due to the high number of call volume were unable to take your call at this time! I got …

  95. The people I spoke with were very helpful. Yesterday afternoon I got disconnected and couldn’t get back with anyone. Called back this morning. The best time to call is first thing in the morning and they will answer right away. Had two …

  96. We had a question regarding our 2021corporate tax and subsequent penalty and interest. We initially attempted to resolve via website log in and uploading of our tax return. But after our second notice of penalty and late fee, we went to …

  97. Don’t hang up the phone on callers after they’ve been waiting to speak to a representative for so long. Happens almost EVERY time.

  98. I contacted the GADOR today to update my payment plan information and while I was expecting the same experience that I get with the IRS, I was pleasantly surprised!!! Agent Ward was so helpful with my request. She was not only efficient but …

  99. Made a 10:00 AM appt arrived 9:54 was done at 10:12. Efficient flawless system! Nicole did our title she was fabulous! Very clean facility! I’d give them a 10⭐’s! Allow 30 min for traffic don’t be late it will be effortless! Thank you for a flawless transaction

  100. Sales tax form ST-3 needs to be fixed. The fourth and final page of the forms can’t be filled out and won’t print. The rest of the sheets have text size and justification issues if you try to revise the entries.

  101. I wish I could put less stars. I have now been waiting on my state tax refund for over 100 days. I have not received any updates online, through mail, or when I call in. I am unsure why I have to wait so long. And now when I call in I …

  102. Embezzling, treasonous, discriminatory and immature kids. They played with my mail, prolonged processing of paperwork, disclosed confidential information and defrauded the government using my identifiable information. One associate even had the nerve to prank call my phone. Horrible people!

  103. I wish I can give this place zero stars. It took six weeks to renew my Tobacco License. I made so many phone calls asking about the status of my Tobacco License renewal, and the excuse is that they’re having computer glitches or computer …

  104. Why is it so hard to speak with a representative about tax questions. You go through all these prompts and then the automated system hangs up on you. There is no way to get in touch with a live person to discuss issues where you feel the …

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