Georgia Power is the largest subsidiary of Southern Company, one of the nation’s largest generators of electricity. The company is an investor … See more
The biggest criminal organization in Ga. These guys should be charged in a criminal court for the type of rip offs and scams they’re pulling on people.
Bad service most times very condescending customer service reps, waist of our tax dollars building antiquated energy sources. Needs complete executive overhaul.
Idiotic management. This place is NOT worth your credit score. They lack customer service, and cannot provide any proof when asked. Avoid them at ALL costs.
Just can’t stand this company. They have knocked my prices up for the last few years and then seemed surprised when I didn’t want to pay what was clearly a criminal charge. Hate them.
0 stars…have corresponded with 7 people and still have not been able to speak to someone in a senior role who will listen to what I am trying to explain without them just cutting me off and repeating company policy.
Georgia Power has an excellent Focus on technology advancements. It’s refreshing to see technology take a critical role within the corporate environment.
Great people,,helpful, friendly,,knowledgeable. Attended the art exhibition for disabled ga artists.very impressive the amount of time and effort they put into this affair.
First bill on the 5th said it was due on the 6th for the total of $490.00 wtf said it was billing issues and customer support forgot my sir charges durning the $800.00 down payment to establish my service…seems like they just make this stuff up off the top of there heads.
if i would give it – five stars i would .. just moving to Georgia & called the customer care center .. the lady was rude & didn’t do much to help then when I asked to speak to a supervisor she stated there wasn’t one available . so i told …
Where is they coming up with all these fees i mean dang its just to much im not using power like that its just those unnecessary fees that adds up to almost an extra $50 on your bill i gotta see whom to take this off when you call and ask …
Although my bill is crazy high right now with this ga heat my bill is very expensive ($500-$600) a month 🙁 Brooke was incredibly helpful with all 2165132 of my questions and I was able to do the budget billing!!! super excited about that! Whew! Thank you so much Brooke!!!
I have talked to reps and supervisors and I have been calling for over a week to get service and I am still in the dark. I have emailed all the documents required 7 days twice each day some reps said they received the documents required and some have not now it’s the weekend again and I don’t have lights. I have never been so humiliated
Can’t say I have any issues with the service, just not quite sure how a company can outsource credit card payments and justify charging their customers almost $4.00 for a non-debit (credit card) payment. This should be illegal.
I call to talk to’some one about’ my bill the young lady put me on hold and never return to the phone to’ help me with my’problem . I held on for about 20mins then i hung up with no help. I rate customer as’ very unprofessional 0 tolerance bad ‘for business.
One of the big transformers outside of my apartment building blew up, yes, that was the term they used, BLEW UP, leaving our entire building without power in the early afternoon in June- it was a 93 degree day. The electrician on site said …
Okay so I live in Sage Pointe apartments… in a loft type apartment with only 1 T.V, 1 Laptop and one tiny desk fan and an xbox. We don’t use lamps (we only have 2 lamps) in the day time for obvious reasons and we both work so there is …
Scumbag of a company!! They have owed me money for 4 months and keep saying they have sent the check. They have “supposedly” sent the check 4 times now. Funny how I seem to get all my other mail. Each time you have to wait 30 days. How are they getting away with this?
Im in the middle of a divorce, my current husband didn’t paid his bill. Now that I have our house under my name I have been without power for almost 3 weeks because I’m the other authorized adult in his account. I’m opening a new account …
Georgia Power is a disgusting company that extorted me out of hundreds of dollars via their Flatbill service. They better hope that I never get in a position to put them out of commission. I am sick and tired of them preying on consumers and abusing Georgia’s resources.
If i could go lower than a 1 star I will. There’s no compassion or room for human error at Georgia Power. Even for a customer that’s never been disconnected never had this issue at before. Payments made. I made one mistake on a routing …
My PREGNANT wife and I have been customers for years. We always pay our bill on time. However, in the last week we experienced 4 power outages in Georgia’s insufferable July. It takes so long to deduce the problem that food goes bad and …
Every experience I have ever had with Georgia Power has been nothing less than perfect. Everyone I ever speak to when starting or transferring services is super kind, helpful, and quick. Paperless billing is a breeze. I have done a lot of …
I would give them zero stars if it were possible. I believe their practices are dirty and shady. I made a payment for someone that was unable to pay their bill. I paid about 50% of this person’s bill. At first, I attempted to make the …
Georgia Power earns a zero for Customer service. It is also unfortunate that depending on where one resides in Georgia, this company is the only viable option available for electric service. Because of this, customers are forced to utilize …
In the Case of Georgia Power – WE ARE NOT IN THIS TOGETHER!!!!
In the midst of a Georgia statewide shutdown order, Georgia Power took this course of action to maximize revenue. …
Literally the worst place to try to make a payment to. Extremely difficult app and it takes forever to get through on the phone. The shortest wait time on the phone until I reach someone is 10 minutes, no less. Made an account with my …
I send an online payment 2 days before due. “Your payment is late 30$ fee. Set up direct withdrawal, takes money THEN returns it, 30$ fee. Says you’re bank is the best way to pay. So I set it up with the bank, GA power takes my money out of …
I just got off the phone with Ashley from your customer service department, to get my power turned back on after getting it turned off for electrician work, and was blown away by her wonderful tone and willingness to help. Phenomenal customer service experience. Textbook example of how to talk to customers and resolve issues.
I was a customer who was never late on any payments for two years. I moved states so I cancelled my service and I was still billed for a month over after my cancellation. They told me “we never received a cancellation of service. So I have …
Highest rates in the country for unreliable service. To make matters worse… they fly those private helicopters from Midtown to the airport instead of taking a 15 min ride while asking for a rate increase. Lose the helicopters and there is your increased revenue. GA Power, we see you.
Our power has been off since 4pm. My food is now thawed. I kept my fridge on certain numbers as advised for energy savings.
Who will compensate us for groceries lost! …
So where do I begin? It all started when I decided to move from my rental establishment and into my very first home. Taking advantage of the wonderful (yet now horribly flawed) online feature, I set up my new service at my new home and …
This company is disgusting 😡!! They don’t care about their customers. They are money driven, and don’t care who they walk over to get every last dollar. Their representatives are incompetent and give wrong information. Even when the …
We just moved to Georgia and we’ve never had such a horrible experience with a company. We had a power outage since 9:30 pm that the site claimed would be resolved at 3:00am. At 3:00am the new estimated repair time changed to 8:30 am. Mind …
Probably the worst utility experience so far. The first thing I do when I move is setup auto-pay for my utilities. My auto-pay with GA Power was no different……except that they accepted my auto-payment on their site, didn’t charge it …
Y’all have got to fix your automated system. It takes 10 minutes to pay a bill then you have to go to a whole other system to pay the bill. It’s very frustrating, then you have to start all over because the automated system hangs up if they …
Nobody at Georgia Power can help me. I am trying to get to the bottom of why my checks on Geogia Power website was returned. I was directed to Bill Matrix but they only do card payments. I was charged 60 bucks for two return checks witrh no reason. The money was in the bank.
High rates third world country service. Can’t believe the high number of outages in the last few months just unbelievable, but guess what the bill still high.
I have been a customer years. Recently home flooded and needed to transfer lights. So four days later I get a bill for $400 for extra fees that wasn’t explained to me when I spoke to the representative extremely upset. I just had a baby …
Stay away from their smart usage plan, totally a scam. This company is greedy and evil. If I can choose I will never choose their service but I cannot because they are monopoly.
Ga power is the worse power company. Can never get down time right. It’s Christmas Eve and they have no idea when they can fix the problem. Hope your executives had a merry Christmas!!! Wish I had options.
Beautiful campus located in downtown. For those that work for GA Power, they have an onsite daycare that is one of the nicest in Atlanta. Also very convenient to the highway, making it easy to get in and out.
Worst power company I’ve dealt with. If it rains a little hard… power outage. Windy? …. power outage. Currently been out since 3 a.m. and it’s 13 degrees out. This isn’t even surprising honestly it’s like this multiple times a year. …
Need to fix your automated payment system, takes almost 8 mins to pay a bill on a good day. If one thing happens or is misunderstood it hangs up and u start all over. Very annoying and no one has time for that. The system couldn’t …
(Translated by Google) Nice and simple skyscraper.
(Original)
Gratte-ciel joli et simple.
bad service
Great Company
Great service
Lots of history
Great Company.
Worst ever!
I work there.
Great company
Love these place
Establishing residency
Nice cafeteria
Good
Great
Love the cafeteria
Ok
Period!
Nice offices.
Corporate headquarters for Georgia Power
Great company!
Very long line.
Great!!
The epitome of capital extortion.
Delivered catered food
Very nice place and people
I work here its the best
Bad CS 🙁
The corporate headquarters building for GA Power
Good place to get lights
I really hate them some times
Girl at front desk was rude.
Nice building. Friendly people.
(Flintstone’s Bird Voice) It’s a Living…
BEAUTIFUL building!! Searching for job there!!@
I work here so not much to say.
Can’t go in person is wack 😤 …
Beautiful building in a great up and coming area
Its security, and parking lot and easy to find,.
Nice large meeting room with stage.
Very nice place volunteered with VETAtlanta
Always have been Very Good to us
Georgia Power SUCKS!! Customer service is down right awful
Went for an interview building very nice in the inside.
I work here and it’s walking distance from where I live.
They alright for right now. Happy to have them.
Great company. Friendly awesome people work here.
DON’T LIKE A COMPANY THAT DOES NOT HAVE ANY COMPETITORS – WHICH MEANS THEY CAN CHARGE WHATEVER THEY WANT – INCLUDING FEES —————–
A great visit and a terrific opportunity to learn about the processes of an excellent company.
The biggest criminal organization in Ga. These guys should be charged in a criminal court for the type of rip offs and scams they’re pulling on people.
I want to report a issue for a bill that I pay and they returned to me saying that my name, my account and the address doesn’t match, wt…. Is that
If you’re reading this, your power bill has just increased by 10%. You’re welcome!
Good company.
Impossible to speak with the appropriate parties to correct account information.
I Have never had issues with this company until now! WORST customer service EVER!!!
Bad service most times very condescending customer service reps, waist of our tax dollars building antiquated energy sources. Needs complete executive overhaul.
Very nice people. We came here for a STEAM goes red event. Very well secured as well.
After serving in the Air Force I started here in 2006. I feel blessed to be part of this company.
Idiotic management. This place is NOT worth your credit score. They lack customer service, and cannot provide any proof when asked. Avoid them at ALL costs.
Just can’t stand this company. They have knocked my prices up for the last few years and then seemed surprised when I didn’t want to pay what was clearly a criminal charge. Hate them.
Prompt With Restoring Power if Down! Paperless Billing & Online Services are Terrific!
The worst power company ever. Frequent outages even in a clear weather
Georgia power is trash and they’re supervisor doesn’t return calls within 24 hours either. Bad service
0 stars…have corresponded with 7 people and still have not been able to speak to someone in a senior role who will listen to what I am trying to explain without them just cutting me off and repeating company policy.
Georgia Power has an excellent Focus on technology advancements. It’s refreshing to see technology take a critical role within the corporate environment.
They lied and said I couldn’t apply for flatbill because my rate was quite low and then it was offered to me two months later.
NOT A LOCATION to pay your bill or start/stop service. This is a CORPORATE OFFICE. DO NOT COME HERE to pay your bill. Go to 884 York Ave SW instead.
Great people,,helpful, friendly,,knowledgeable. Attended the art exhibition for disabled ga artists.very impressive the amount of time and effort they put into this affair.
First bill on the 5th said it was due on the 6th for the total of $490.00 wtf said it was billing issues and customer support forgot my sir charges durning the $800.00 down payment to establish my service…seems like they just make this stuff up off the top of there heads.
if i would give it – five stars i would .. just moving to Georgia & called the customer care center .. the lady was rude & didn’t do much to help then when I asked to speak to a supervisor she stated there wasn’t one available . so i told …
Where is they coming up with all these fees i mean dang its just to much im not using power like that its just those unnecessary fees that adds up to almost an extra $50 on your bill i gotta see whom to take this off when you call and ask …
FIND ANOTHER SERVICE THESE PEOPLE ARE RIP OFFS!
Although my bill is crazy high right now with this ga heat my bill is very expensive ($500-$600) a month 🙁 Brooke was incredibly helpful with all 2165132 of my questions and I was able to do the budget billing!!! super excited about that! Whew! Thank you so much Brooke!!!
I have talked to reps and supervisors and I have been calling for over a week to get service and I am still in the dark. I have emailed all the documents required 7 days twice each day some reps said they received the documents required and some have not now it’s the weekend again and I don’t have lights. I have never been so humiliated
Can’t say I have any issues with the service, just not quite sure how a company can outsource credit card payments and justify charging their customers almost $4.00 for a non-debit (credit card) payment. This should be illegal.
I call to talk to’some one about’ my bill the young lady put me on hold and never return to the phone to’ help me with my’problem . I held on for about 20mins then i hung up with no help. I rate customer as’ very unprofessional 0 tolerance bad ‘for business.
ONE WORD!!!!! MONOPOLY !!!!!!!!
We can write any review. We can tell all the bad, truth.
BUT GUESS WHAT?!?! …
One of the big transformers outside of my apartment building blew up, yes, that was the term they used, BLEW UP, leaving our entire building without power in the early afternoon in June- it was a 93 degree day. The electrician on site said …
Okay so I live in Sage Pointe apartments… in a loft type apartment with only 1 T.V, 1 Laptop and one tiny desk fan and an xbox. We don’t use lamps (we only have 2 lamps) in the day time for obvious reasons and we both work so there is …
Scumbag of a company!! They have owed me money for 4 months and keep saying they have sent the check. They have “supposedly” sent the check 4 times now. Funny how I seem to get all my other mail. Each time you have to wait 30 days. How are they getting away with this?
Im in the middle of a divorce, my current husband didn’t paid his bill. Now that I have our house under my name I have been without power for almost 3 weeks because I’m the other authorized adult in his account. I’m opening a new account …
Georgia Power is a disgusting company that extorted me out of hundreds of dollars via their Flatbill service. They better hope that I never get in a position to put them out of commission. I am sick and tired of them preying on consumers and abusing Georgia’s resources.
If i could go lower than a 1 star I will. There’s no compassion or room for human error at Georgia Power. Even for a customer that’s never been disconnected never had this issue at before. Payments made. I made one mistake on a routing …
My PREGNANT wife and I have been customers for years. We always pay our bill on time. However, in the last week we experienced 4 power outages in Georgia’s insufferable July. It takes so long to deduce the problem that food goes bad and …
Every experience I have ever had with Georgia Power has been nothing less than perfect. Everyone I ever speak to when starting or transferring services is super kind, helpful, and quick. Paperless billing is a breeze. I have done a lot of …
I would give them zero stars if it were possible. I believe their practices are dirty and shady. I made a payment for someone that was unable to pay their bill. I paid about 50% of this person’s bill. At first, I attempted to make the …
Georgia Power earns a zero for Customer service. It is also unfortunate that depending on where one resides in Georgia, this company is the only viable option available for electric service. Because of this, customers are forced to utilize …
In the Case of Georgia Power – WE ARE NOT IN THIS TOGETHER!!!!
In the midst of a Georgia statewide shutdown order, Georgia Power took this course of action to maximize revenue. …
Literally the worst place to try to make a payment to. Extremely difficult app and it takes forever to get through on the phone. The shortest wait time on the phone until I reach someone is 10 minutes, no less. Made an account with my …
I send an online payment 2 days before due. “Your payment is late 30$ fee. Set up direct withdrawal, takes money THEN returns it, 30$ fee. Says you’re bank is the best way to pay. So I set it up with the bank, GA power takes my money out of …
I just got off the phone with Ashley from your customer service department, to get my power turned back on after getting it turned off for electrician work, and was blown away by her wonderful tone and willingness to help. Phenomenal customer service experience. Textbook example of how to talk to customers and resolve issues.
I was a customer who was never late on any payments for two years. I moved states so I cancelled my service and I was still billed for a month over after my cancellation. They told me “we never received a cancellation of service. So I have …
Power outage almost every other day. Customer service is a joke
Awful electric company they get by with there shenanigans because they are the only electric company
Highest rates in the country for unreliable service. To make matters worse… they fly those private helicopters from Midtown to the airport instead of taking a 15 min ride while asking for a rate increase. Lose the helicopters and there is your increased revenue. GA Power, we see you.
Our power has been off since 4pm. My food is now thawed. I kept my fridge on certain numbers as advised for energy savings.
Who will compensate us for groceries lost! …
So where do I begin? It all started when I decided to move from my rental establishment and into my very first home. Taking advantage of the wonderful (yet now horribly flawed) online feature, I set up my new service at my new home and …
This company is disgusting 😡!! They don’t care about their customers. They are money driven, and don’t care who they walk over to get every last dollar. Their representatives are incompetent and give wrong information. Even when the …
Very happy with response to lighting repair requests in the City of Atlanta.
We just moved to Georgia and we’ve never had such a horrible experience with a company. We had a power outage since 9:30 pm that the site claimed would be resolved at 3:00am. At 3:00am the new estimated repair time changed to 8:30 am. Mind …
Probably the worst utility experience so far. The first thing I do when I move is setup auto-pay for my utilities. My auto-pay with GA Power was no different……except that they accepted my auto-payment on their site, didn’t charge it …
Y’all have got to fix your automated system. It takes 10 minutes to pay a bill then you have to go to a whole other system to pay the bill. It’s very frustrating, then you have to start all over because the automated system hangs up if they …
Nobody at Georgia Power can help me. I am trying to get to the bottom of why my checks on Geogia Power website was returned. I was directed to Bill Matrix but they only do card payments. I was charged 60 bucks for two return checks witrh no reason. The money was in the bank.
High rates third world country service. Can’t believe the high number of outages in the last few months just unbelievable, but guess what the bill still high.
I have been a customer years. Recently home flooded and needed to transfer lights. So four days later I get a bill for $400 for extra fees that wasn’t explained to me when I spoke to the representative extremely upset. I just had a baby …
Stay away from their smart usage plan, totally a scam. This company is greedy and evil. If I can choose I will never choose their service but I cannot because they are monopoly.
Ga power is the worse power company. Can never get down time right. It’s Christmas Eve and they have no idea when they can fix the problem. Hope your executives had a merry Christmas!!! Wish I had options.
Beautiful campus located in downtown. For those that work for GA Power, they have an onsite daycare that is one of the nicest in Atlanta. Also very convenient to the highway, making it easy to get in and out.
Worst power company I’ve dealt with. If it rains a little hard… power outage. Windy? …. power outage. Currently been out since 3 a.m. and it’s 13 degrees out. This isn’t even surprising honestly it’s like this multiple times a year. …
Need to fix your automated payment system, takes almost 8 mins to pay a bill on a good day. If one thing happens or is misunderstood it hangs up and u start all over. Very annoying and no one has time for that. The system couldn’t …