Terrible customer service. They lack emotional stability; and the keen ability to get to the root cause of the customers issues. Almost a scam of a bank
Call them today about 8 times between the local office and Gwinnett office just 1 simple thing just to help me with my online.4 mins when it comes to my time they hang up I am not happy I need to stop my monthly from going in. There
customer service is not so good over the phone.They sound irritated at times when I had questions.You have to go to the bank to deal with problems because they can’t fix problems over the phone.It is easy however to apply for a loan online.
This bank has THE WORST customer service!! I ignored the reviews here and have them a chance because most of them were old at the time. But this has BY FAR been the worst banking experience.
I walked into a location to open an account and was denied based on my address , called to speak with customer service and was still not satisfied with the fact that she was unable to help me understand why I was denied, ask to speak with a …
Always Great in Duluth!!! I think some customers miss the point; if U give off good energywhile making your transaction requests, U get back Great energy from the staff.
Jessica, Financial Advisor at the Duluth, GA location provided me with excellent service. Also, she advised me of options that will help me manage my money more efficiently.
When you re-order checks online, the shipping method is already pre-checked to the most expensive, which is $29.95. Fortunately, I caught it as I was checking out, so my checks where on $20.50 versus the $50.45 it would have been. Shame on you GUCU.
Customer service is terrible. 1st of my wait time was way longer ther the estimated time I was told over the phone by automated service ,then when I finally get a representative the had the worst attitude. And wasnt helpful at all!. As soon as I get a new account im leaving this bank
This very large credit union is based in Duluth! The locals should really consider opening accounts. I open an account with the branch manager, Mercedes Messiah. Everyone was exceptionally helpful.
Never had a bad experience on the phone or in person. Always answers my questions without transferring me to 3 or 4 different people. Don’t remember ever being put “on hold”. Answers my questions and helps solve any issues as quickly as possible. Great customer service just wish there was one closer to me
This has to be THE WORST customer service I’ve ever received – consistently. Each time I have called the “Member Care Center” the person on the other end of the phone has a smug attitude. They seem annoyed to be helping and then answer …
Why does it take 20 days to find out if you’re pre-approved for a home loan? Still hadnt heard anything back from them. Long story short, went elsewhere, got an answer in a couple of days and found a house. …
This place is a joke! i have been with them for over 5 years, I have excellent history with them and it seems if you have good credit they won’t lend you anything if you have any payments. I was in the market for motorcycle, and Honda …
Agreed, pathetic. I paid off a car loan in less than a year. Applied for another one with a way above average credit score and denied me because they felt I was over leveraged. They have more of my money in the bank account that I need for the loan!!! Changing CUs right away.
The lady that helped me was nice but how is it that a credit union didnt approve me for a loan but the evil Wells Fargo did. It says a ton about this credit union. Dont let them pull your credit unless you have perfect credit because you will not be approved.
Kimberly Dow does not return phone calls, left numerous phone calls for her and she has not once called backed. For her to be “director” of credit cards..poor customer service on her end. I have loved georiga united credit union untill recently. So disappointed in them and how they are treating a long time customer.
Whoever handles their Facebook page can thank themselves for this review. First of all, I spent 22 minutes on the phone waiting for a customer rep. to find out that they had upgraded their system and that is why I could no longer login. Let …
I am really frustrated with GUCU. It’s impossible to get someone on the phone and when I do I am always transferred to someone else who can’t answer my question or won’t because I’m not on the loan I’m trying to pay. Last time I was …
I still have an auto loan and will give these guys a chance to respond to my review. Horrible customer service. Tried to make a payment on time and they told me for the second month in a row the computers were down for external account …
They had good rates on an auto loan and that’s really all they offer. The customer service and locations are bad. You’ll wait forever on the phone to get any help. They simply don’t have enough trained professionals. If call for any new …
We applied for a home refinance with GUCU. We encountered very slow and incomplete responses from the underwriters and overly burdensome paperwork. I was hopeful GUCU would act like a responsive, flexible local bank but their culture is more akin to a large, stand-offish, corporate bank. Look elsewhere for your lending options.
I have been with this credit union since it merged to become Georgia United Credit Union. I even kept my account with them after moving to South Carolina. My daughter who is a student and lives with me has been told that even though I’m a …
I applied for loan increase during pandemic. I was told to pay down debt on another credit card for approval. After paying off entire balance on only other card, I was given less than 10% increase and was told to pay off entire balance on …
Poor customer service even the manager doesn’t return calls and emails and I’m speaking of the loan manager. The loan lady removed gap from my vehicle then refused to redraft the loan docs adding it back on her reasoning was because she …
I’ve had a handful of awful experiences regarding customer service. I really loved this bank 10 years ago. My god have things changed. What a horribly run organization. …
I have given a review before, but I wanted to add a little extra appreciation for the GUCU-Corporate Office! Any time I reach out with a problem, they are so prompt and friendly. I just finished my first home loan process with them and WOW, …
I spent 45-60 minutes in the teller line at Lithonia branch, and if you needed a representative, the wait surpassed 1.5 -2 hours! The manager temporarily helped the sole, pregnant woman with customers until he decided to take a break and …
They helped me out with my first auto loan and set me up with a solid rate. They seem like a pretty solid credit union. There was quite a bit of paperwork back and forth between me, the loan agent, and the dealership but I guess that’s to be expected for an first time auto loan
I provided valuable information to a lending consultant name Kevin Whitten during our email exchanges last month. Sadly, Mr Whitten unsuccessfully help me for a loan. If I ever re-request a loan from this company futuristically, I hope to …
I have dealt with GUCU a very long while and I stay with them after moving to another state. My experience has been consistently positive. They hire sharp folk who are very good at their jobs. On one occasion, in a bizarre financial …
This credit union will charge you for INSURANCE whether you have it or not for Car loans as well as home loans so watch your statements and automatic drafts on your accounts. Not a good financial institution to work with.
Horrible people who are looking for an excuse to reject you. No transparency in the process or decision making, poor communication. They jerked our chain for a week, kept making up new hurdles for us to clear on an hourly basis, and …
This is my first time with GUCU and I come across the kindest people who are so helpful. I received help from a Mr. Kay on the phone from Customer Service who helped me understand the online banking and how to use their features online. He …
These are some of the rudest people I have ever dealt with in banking. I chose to take a second mortgage out with a local credit union thinking that I would have a local contact for my needs, and they might actually get to know my needs …
Good luck trying to sign on to the new online banking system. So far, I have spent over 2 hours on the phone. Most of the time waiting on hold. No one knows why my account information is not accepted by the new login registration process. …
Terrible customer service. They lack emotional stability; and the keen ability to get to the root cause of the customers issues. Almost a scam of a bank
wonderful staff
Excellent service!
Everything. What’s not to love!
Good customer support.
No ATM
They have always helped me and answered my questions!
No complaints. Always helpful and great customer service.
What’s the point of having an ATM machine in lobby of its only available during business hours? Dumbest idea ever!
Almost 20 years here. Best rates in the business. Only complaint is no branches on the north side of town.
Call them today about 8 times between the local office and Gwinnett office just 1 simple thing just to help me with my online.4 mins when it comes to my time they hang up I am not happy I need to stop my monthly from going in. There
customer service is not so good over the phone.They sound irritated at times when I had questions.You have to go to the bank to deal with problems because they can’t fix problems over the phone.It is easy however to apply for a loan online.
This bank has THE WORST customer service!! I ignored the reviews here and have them a chance because most of them were old at the time. But this has BY FAR been the worst banking experience.
I walked into a location to open an account and was denied based on my address , called to speak with customer service and was still not satisfied with the fact that she was unable to help me understand why I was denied, ask to speak with a …
Outstanding customer service, they answered and made my process smooth and super quick!
Always Great in Duluth!!! I think some customers miss the point; if U give off good energywhile making your transaction requests, U get back Great energy from the staff.
Jessica, Financial Advisor at the Duluth, GA location provided me with excellent service. Also, she advised me of options that will help me manage my money more efficiently.
When you re-order checks online, the shipping method is already pre-checked to the most expensive, which is $29.95. Fortunately, I caught it as I was checking out, so my checks where on $20.50 versus the $50.45 it would have been. Shame on you GUCU.
Customer service is terrible. 1st of my wait time was way longer ther the estimated time I was told over the phone by automated service ,then when I finally get a representative the had the worst attitude. And wasnt helpful at all!. As soon as I get a new account im leaving this bank
This very large credit union is based in Duluth! The locals should really consider opening accounts. I open an account with the branch manager, Mercedes Messiah. Everyone was exceptionally helpful.
Never had a bad experience on the phone or in person. Always answers my questions without transferring me to 3 or 4 different people. Don’t remember ever being put “on hold”. Answers my questions and helps solve any issues as quickly as possible. Great customer service just wish there was one closer to me
This has to be THE WORST customer service I’ve ever received – consistently. Each time I have called the “Member Care Center” the person on the other end of the phone has a smug attitude. They seem annoyed to be helping and then answer …
Why does it take 20 days to find out if you’re pre-approved for a home loan? Still hadnt heard anything back from them. Long story short, went elsewhere, got an answer in a couple of days and found a house. …
This place is a joke! i have been with them for over 5 years, I have excellent history with them and it seems if you have good credit they won’t lend you anything if you have any payments. I was in the market for motorcycle, and Honda …
Agreed, pathetic. I paid off a car loan in less than a year. Applied for another one with a way above average credit score and denied me because they felt I was over leveraged. They have more of my money in the bank account that I need for the loan!!! Changing CUs right away.
The lady that helped me was nice but how is it that a credit union didnt approve me for a loan but the evil Wells Fargo did. It says a ton about this credit union. Dont let them pull your credit unless you have perfect credit because you will not be approved.
Kimberly Dow does not return phone calls, left numerous phone calls for her and she has not once called backed. For her to be “director” of credit cards..poor customer service on her end. I have loved georiga united credit union untill recently. So disappointed in them and how they are treating a long time customer.
Whoever handles their Facebook page can thank themselves for this review. First of all, I spent 22 minutes on the phone waiting for a customer rep. to find out that they had upgraded their system and that is why I could no longer login. Let …
I am really frustrated with GUCU. It’s impossible to get someone on the phone and when I do I am always transferred to someone else who can’t answer my question or won’t because I’m not on the loan I’m trying to pay. Last time I was …
I still have an auto loan and will give these guys a chance to respond to my review. Horrible customer service. Tried to make a payment on time and they told me for the second month in a row the computers were down for external account …
SO SORRY YOUR USING OFF SHORE CUSTOMER SERVICE REPS; TALK TOO FAST TO UNDERSTAND!!
They had good rates on an auto loan and that’s really all they offer. The customer service and locations are bad. You’ll wait forever on the phone to get any help. They simply don’t have enough trained professionals. If call for any new …
We applied for a home refinance with GUCU. We encountered very slow and incomplete responses from the underwriters and overly burdensome paperwork. I was hopeful GUCU would act like a responsive, flexible local bank but their culture is more akin to a large, stand-offish, corporate bank. Look elsewhere for your lending options.
I have been with this credit union since it merged to become Georgia United Credit Union. I even kept my account with them after moving to South Carolina. My daughter who is a student and lives with me has been told that even though I’m a …
I applied for loan increase during pandemic. I was told to pay down debt on another credit card for approval. After paying off entire balance on only other card, I was given less than 10% increase and was told to pay off entire balance on …
Poor customer service even the manager doesn’t return calls and emails and I’m speaking of the loan manager. The loan lady removed gap from my vehicle then refused to redraft the loan docs adding it back on her reasoning was because she …
Short Version: They don’t understand what customer service means.
Long Version: My father passed away and I was made executor of his will. He had …
Sadly, I see a lot of 1 star reviews but it’s about people getting denied for a loan. That’s no reason to give a bank a 1 star review. …
I’ve had a handful of awful experiences regarding customer service. I really loved this bank 10 years ago. My god have things changed. What a horribly run organization. …
I have given a review before, but I wanted to add a little extra appreciation for the GUCU-Corporate Office! Any time I reach out with a problem, they are so prompt and friendly. I just finished my first home loan process with them and WOW, …
I spent 45-60 minutes in the teller line at Lithonia branch, and if you needed a representative, the wait surpassed 1.5 -2 hours! The manager temporarily helped the sole, pregnant woman with customers until he decided to take a break and …
They helped me out with my first auto loan and set me up with a solid rate. They seem like a pretty solid credit union. There was quite a bit of paperwork back and forth between me, the loan agent, and the dealership but I guess that’s to be expected for an first time auto loan
I provided valuable information to a lending consultant name Kevin Whitten during our email exchanges last month. Sadly, Mr Whitten unsuccessfully help me for a loan. If I ever re-request a loan from this company futuristically, I hope to …
I have dealt with GUCU a very long while and I stay with them after moving to another state. My experience has been consistently positive. They hire sharp folk who are very good at their jobs. On one occasion, in a bizarre financial …
This credit union will charge you for INSURANCE whether you have it or not for Car loans as well as home loans so watch your statements and automatic drafts on your accounts. Not a good financial institution to work with.
Don’t let these clueless clowns handle your affairs!
My last straw with Georgia United Credit Union … …
Horrible people who are looking for an excuse to reject you. No transparency in the process or decision making, poor communication. They jerked our chain for a week, kept making up new hurdles for us to clear on an hourly basis, and …
This is my first time with GUCU and I come across the kindest people who are so helpful. I received help from a Mr. Kay on the phone from Customer Service who helped me understand the online banking and how to use their features online. He …
These are some of the rudest people I have ever dealt with in banking. I chose to take a second mortgage out with a local credit union thinking that I would have a local contact for my needs, and they might actually get to know my needs …
Good luck trying to sign on to the new online banking system. So far, I have spent over 2 hours on the phone. Most of the time waiting on hold. No one knows why my account information is not accepted by the new login registration process. …