(Translated by Google) Tremendous attention. By the staff. Great human quality, I loved everyone, excellent people. Dra, Ada López and her work team are the best. I send you many blessings. And much success, and keep it up. every day …
Dr Christian office gives you an appointment and make you wait for 2 hours why make it and make me wait people got stuff to do management please take care of this long wait times it’s not the first time the most I ever waited is 30 min in other dr office
Dr Pascual is the Best Dr for allergies. Her and the staff are so friendly and helpful. I highly recommend this Dr over any other in Winter Haven she is very caring
Slooooow wait. Apparently Dr. Martinez intakes way more than he can handle which is very unprofessional especially in the medical field, this isn’t a drive threw service. I have been here several times granted and have been called in very late on a number of occasions.
This is bad place to go I haven’t been there in years with the exception of one dr but I got shot of steroids there and the doctor that you are supposed to help you gave me 4 shots in a month I found out that he was giving me to many and …
My husband had a appointment with doctor harrison this man is rude UNPROFESSIONAL this doctor could CARELESS about patients its just shameful i TRULY believe his ego wouldn’t allow him to have any consideration about patients concerns about knowing how their own body feels
My experience with this clinic as been amazing! Thank you Dr.Lacalamtio, Dr.Parrillo Dr.Mancini and Dr.Koon. Hands down best ever experience. I have had with any Doctors. Will 💯 recommend them all! …
Went for an evaluation of my back had an appointment for it. He spent five minutes with me and told me it was old age then why do I keep getting hurt. I called up for another doctor they say we don’t treat the back. WTH I just spent 300.00 for this
Will never go back to gessler clinic again! All doctors there are associated with winter Haven hospital that should tell you something. Gessler clinic has very rude secretaries and nurses that are rude and tell you one thing, then when you …
I have had great And terrible! Their gynecologist are great. But don’t even let the thought pass through your mind going there for Dermatology.ugh that Dr was the worst in the world. She gives ediucated guesses which is as same as WebMD can …
Dr Koon is an excellent podiatrist. He was compassionate, very knowledgeable, and understanding of problems i am having. Thankful i was referred to him.
Dr. Christian is my go to primary care physician. He listens to his patients concerns and provides a variety of integrative medicine to manage pain. Highly recommend
DON’T BE LATE. I was 10 mins late to an appointment. Dundee Rd construction is nuts. My appointment was bumped as a no show. After speaking with administration, they did waive the no show fee which is much appreciated, however I wish there was more flexibility in scheduling.
My family has been going to Laura Woznicki since 2015 and I highly recommend her. She listens and always has your best interest in mind. She truly cares for her patients.
Just called the office. The lady over the phone was not helpful and very rude. Refused to answer my questions. I will not be coming to this clinic. It is too bad that the doctors may have better manners but the office staff ruins that for everyone
In general, I love Gessler Clinic – but I have to give a special shout out to the vampires in the lab!! Especially Mamie C. who was my vamp today! They are soooo fast! And I NEVER feel the needle and they are funny and kind and skilled! …
Great doctors, but an antiquated software system and a horrible patient management system over the phone. You cannot leave a message for a physician after hours. Have we gone back to the 1950’s? We really need to fix healthcare and …
I’ve been a patient since 1990 and was a complete mess medically. They have got my health back on track and I am in the best shape now than I have ever been my whole life. I’m still a patient and don’t ever have plans to change doctors.
Great people. Great care. But… company needs to treat employees more respectfully. Cost of living increases. Some have had no raise in 10 years!!! Christmas bonuses or explained why not when expected. Financial coverage during natural …
I for one, as well as many of myself and many family members Love this clinic and most of the doctors we’ve seen. They’ve cared for us for many years. Things are not always perfectly, but they try hard and get things done. We are very pleased! We will continue to go there for our care.
Tried calling from Publix pharmacy to get a clarification on a prescription. I was on hold for over an hour. After telling the operator I was on hold for so long she disconnected my call. I called again and she transferred me to another …
I have been going to Dr. David Lipschitz for about 15 years and am still impressed. His staff is equally as impressive. He listens.💓🤗 I couldn’t be more in love.(Not in a creepy way) .Go here save time save money, enjoy your day, you won’t regret it.:-):-):-):-):-):-) …
If I could give negative starts I would. I really wished I would have listened to the other negative reviews on here, but honestly thought that maybe some people were overreacting. Sadly I didn’t, and now owe hundreds of dollars to Gessler …
The Clinic itself is ok if you have an appt. But, their after hours clinic SUCKS! I don’t know where the breakdown is and maybe their Senior staff needs to look at it. First and foremost, during peak season’s and when ever elderly person is …
I love the staff here.
Dr. Harrison is an awesome doctor, takes the time to listen, check and verify the meds against any current meds and health issues to ensure no interactions, …
After having to switch doctors because of insurance issues, my husband and I came to Gessler Clinic for our PCP.. Dr Desena.. well the first apt for me seemed OK until the nurse coded my visit wrong causing a 4 month long delima on my …
The dr is good at her area of expertise, however has no respect for patients time. Waited well over 1 hour to be seen like my time is not important. Wonder why Bond doctors run on time but Gessler can’t. I guess Bond doctors have respect for their patients.
Do not go there to see Dr. MANCINI in GYN his bedside manner is very poor. He gives you litlle feed back after examinations then you have to fish for the information. Very rude demeanor. I felt as if i was bothering him at work Nurse was apologetic for him. Felt as if he didnt care about my health and was he annoyed with my presence.
The Drs seem knowledgable and have good bedside manner. However, I have had a very negative experience dealing with their staff. I had to call with a question about my glucose screening – I was transferred three times and it took 28 …
Let me first clarify if you are looking for a primary care physician I would rate Dr Garrison Christian and his staff from Mariam at the appt desk to Jessica, Diana, etc 5 Stars actually 10 if I could because they always shock me by going …
Dr Koon is the best podiatrist I’ve ever had but completely unaccommodating. To make an appointment I had miss work during a difficult time. To fit it into my schedule I to get permission from my boss. Then get someone to cover my classes, …
I had a bill from LabCorp $192.00 from Free T4 blood work done in 09/2020. I have called the insurance it wasn’t covered. I have called the clinic they couldn’t help me because it wasn’t a bill from them. They shouldn’t send blood work where our insurances isn’t covered. I ended paying today before it goes to my credit report.
Terrible Clinic. Tiffany Martin, nurse Practitioner and Dr Mike Keown don’t return phone calls. The Medical oath “Do No Harm” doesn’t pertain to these individuals. Ran out of two basic prescriptions, Lexapro and Lisinopril. Would not refill …
I recently went to the after hours clinic due to appointment availability during normal hours. I had returned from vacation and became ill while on vacation. I had flu like symptoms that started out with drainage and chest congestion. …
Was seen by Dr Harrison today and after being prescribing a weight loss medication that did not work for me he quickly stated to me that since I have been over weight for so long he felt that I will never loose weight. Suggested bariatric …
One star because the doctors were nice. Very irritated that I called to make an appointment with a podiatrist for my daughter but they had me see a regular doctor..which I was not aware of. If it was required that I see one before a …
Horrible customer service in the front area of the Women’s Division, closer to bond clinic. Staff advised next appointment wouldn’t be for over 5 mos. I declined but not once did she offer for me to see another doctor or maybe if someone …
I’ve been here a few times and the doctors are hit or miss. Lopez-Mendez is a wonderful rheumatologist and takes the time to listen to you and will personally message you back when you have questions. Kramer was great as well but …
Very unwelcoming and confusing. Poor signage, a nurse at the welcome desk was lying slouched over with her head on the counter. The check in process is convoluted. The only bright spot was my provider and nurse staff were pleasant and friendly. Look elsewhere if you can.
I am giving this clinic 2 starts because although the doctor I saw was wonderful, the rest of the staff is not. I explained why I was making this appointment, I had just moved from out of state and my insurance had changed, I just needed a …
I recently changed my primary care Dr. to Dr. Tristan Harrison and am very pleased with my choice. Dr. Harrison was very thorough, professional and made me very comfortable on my first visit. I especially want to make a special mention of …
I switched from gessler clinic and have a relative who still attends who is currently looking for a new primary. She has a few underlying conditions and has the hardest time even trying to get an appointment in with Dr Desena when she isn’t …
Spent last 6 months attending appointments and interacting with hospitalist in my mom’s care. The Doctors we interacted with either complain about the medical system and their inability to make money, check watch as your talking, and shrug …
Great clinic and excellent, personable docs. Came here for COVID testing and their protocols at the Fever and Cough in-car testing with phone conference was prompt, efficient, thorough and extremely safe… the nurse who came to do our …
I now have MAJOR PROBLEMS AND ISSUES with the nurses, medical assistants, schedulers and administration! I have seen my rheumatologist for over 6 years at other locations, she just started at gessler a year ago maybe! I unfortunately have …
You’re Nothing but a number. The Dr’s I’ve seen are all overextended and over worked as well as the staff. It seems like the whole place is running on compete burnout.
As a nurse I am truly impressed by the Gessler Clinic. They are extremely convenient from having all of my labs and mammogram done their on the premises to the excellent service I receive from every one of the providers. I currently see …
I’ve been with Gessler Clinic for years, and now is the time I part ways. I do realize life happens and many things are out of our control. Yet, I had an appointment set up for nearly 2 months, even took off of work for the appointment. I …
Unfortunately, I love our Doctors out of GESSLER, but the struggle to call and speak with a nurse or there appointment desk is unbelievable, you have to go thru there main switch board which if you get lucky you only wait 5 to 10 minutes to …
I’ve been a patient for 6 years Highly recommend good staff Dr desena is one of the best Dr ever I love the service this clinic is the best in polk county
Scarily un-professional. I returned a call to them as requested, spent nearly 14 minutes on hold even though I was ‘currently in spot 1’ before someone answered but when they did, they continued an extremely unprofessional conversation with …
First appointment with Dr R Mcray at Gessler Clinic since previous Dr retired. First impressions-she’s very pleasant, seems to be very experienced and competent in Family Medicine and best of all, seemed like she was actually listening to what I had to say-rate and prized quality in a Doc these days.
So far, so good.
From Dr. Hunter to Heather his P.A. and Keisha and the wonderful Jessica his nurse I cannot express the care kindness and thoroughness. Then the x-ray tech Rachel and everyone else in this one stop shop where I can get all my medical needs …
Patient care is essential. Not everyone takes getting blood drawn easy, many people are nervous or even faint. Luckily, the phlebotomist are good and seem WAY more caring. Unfortunately, the front desk “makes fun” of you for asking to lay …
Are you nervous about having blood drawn? Don’t be scared; these folks get lots of practice! The phlebotomists at Gessler Clinic are truly exceptional. Just be sure to arrive early to avoid longer wait times!
Dr Harrison is very rude and doesn’t listen. He thinks that every health problem is only caused by obesity. All he does when you see him is check your heart with his stephoscope and tell you to lose weight. While I was waiting for him to …
Called with questions on my mothers diagnosis no call back. Mother was prescribed a medication that was not good for her that had some pretty bad side effects. Not happy with the unanswered questions and concerns. Waiting for a call back on …
Very frustrated with these folks. I used to have an endocrinologist, who was very good at this facility. She left and went to another location. They were suppose to contact me with the new Endo. Never did. I finally called and got …
Please, please stay away from this clinic!! The only ones that benefit are most likely known personally by the doctors or staff. I am a new patient as I just moved to the area. This March I needed a surgery performed on an eye. It was …
(Translated by Google) Tremendous attention. By the staff. Great human quality, I loved everyone, excellent people. Dra, Ada López and her work team are the best. I send you many blessings. And much success, and keep it up. every day …
Wait wait wait
Excellent Doctors
Medical facility
Love this place
Good people
Great Doctors
Great people here
Hardly any wait
Everything u need under one roof
Best doctors in the area!!
Good care. Friendly people.
No waiting and thorough doctor and labs.
Everything seems to go smoothly here!
Super doctors with Dr Maria and Kyle Poschial.
Excellent doctors, nurses and support staff.
Dr. McGetrick is an awesome Ophthalmologist.
This has the Medicare plans they’re accepting this year 2019
Dr.Mancini is great along with is nurse Robbie!
Very pleasant employees, atmosphere. Very clean facilitie.
Dr. Gitter is a good Dr. Very understanding.
Dr. Cooper is super nice and has a very friendly staff!
Appointment times are not accurate it take at least an hour past you time to be seen. So plan accordingly
Been going since the 70’s always great Doctors and staff
omg they remolded i love this place friendly staff and efficient having all the test in one place
Family member had a appointment at 7
PLEASE stay away from DR HARRISON office heard my warning or you will find out the hard way
My Dr. M. McCarthy. He the BEST Dr. That I know. I had him as my Dr. for several years.
A wonderful place full of knowledgeable doctors! They are willing to help you maintain and improve your health!
The IT staff is phenomenal so far! I’ve loved my interactions with the staff and executive team.
These are my people – most are neighbors
Provides comprehensive health care services with lab and radiology on site, no waiting.
They also have a weekend Clinic see pictures
Worst receptionist they are rude over all just choose some where else anything is better than Gessler Clinic
Very good doctors but appointment department are rude and they transfer you fast to voice mail, to dodge not talking to you. Very rude
Hire a new person to answer the phone or properly train the one you have. God awful rude. Avoid if you have a shred of self respect.
Dr Christian office gives you an appointment and make you wait for 2 hours why make it and make me wait people got stuff to do management please take care of this long wait times it’s not the first time the most I ever waited is 30 min in other dr office
I legit just found the absolute Best Surgeon in Florida!! Thank you Dr.Advani 🙏 God bless you sweet lady❤❤ …
Dr Pascual is the Best Dr for allergies. Her and the staff are so friendly and helpful. I highly recommend this Dr over any other in Winter Haven she is very caring
The worst experience I’ve ever had with a doctor. Heather Perry is a disgrace to the medical profession.
Slooooow wait. Apparently Dr. Martinez intakes way more than he can handle which is very unprofessional especially in the medical field, this isn’t a drive threw service. I have been here several times granted and have been called in very late on a number of occasions.
This is bad place to go I haven’t been there in years with the exception of one dr but I got shot of steroids there and the doctor that you are supposed to help you gave me 4 shots in a month I found out that he was giving me to many and …
My husband had a appointment with doctor harrison this man is rude UNPROFESSIONAL this doctor could CARELESS about patients its just shameful i TRULY believe his ego wouldn’t allow him to have any consideration about patients concerns about knowing how their own body feels
My experience with this clinic as been amazing! Thank you Dr.Lacalamtio, Dr.Parrillo Dr.Mancini and Dr.Koon. Hands down best ever experience. I have had with any Doctors. Will 💯 recommend them all! …
Went for an evaluation of my back had an appointment for it. He spent five minutes with me and told me it was old age then why do I keep getting hurt. I called up for another doctor they say we don’t treat the back. WTH I just spent 300.00 for this
Will never go back to gessler clinic again! All doctors there are associated with winter Haven hospital that should tell you something. Gessler clinic has very rude secretaries and nurses that are rude and tell you one thing, then when you …
I have had great And terrible! Their gynecologist are great. But don’t even let the thought pass through your mind going there for Dermatology.ugh that Dr was the worst in the world. She gives ediucated guesses which is as same as WebMD can …
Dr Koon is an excellent podiatrist. He was compassionate, very knowledgeable, and understanding of problems i am having. Thankful i was referred to him.
Dr. Christian is my go to primary care physician. He listens to his patients concerns and provides a variety of integrative medicine to manage pain. Highly recommend
DON’T BE LATE. I was 10 mins late to an appointment. Dundee Rd construction is nuts. My appointment was bumped as a no show. After speaking with administration, they did waive the no show fee which is much appreciated, however I wish there was more flexibility in scheduling.
My family has been going to Laura Woznicki since 2015 and I highly recommend her. She listens and always has your best interest in mind. She truly cares for her patients.
Just called the office. The lady over the phone was not helpful and very rude. Refused to answer my questions. I will not be coming to this clinic. It is too bad that the doctors may have better manners but the office staff ruins that for everyone
In general, I love Gessler Clinic – but I have to give a special shout out to the vampires in the lab!! Especially Mamie C. who was my vamp today! They are soooo fast! And I NEVER feel the needle and they are funny and kind and skilled! …
Great doctors, but an antiquated software system and a horrible patient management system over the phone. You cannot leave a message for a physician after hours. Have we gone back to the 1950’s? We really need to fix healthcare and …
I’ve been a patient since 1990 and was a complete mess medically. They have got my health back on track and I am in the best shape now than I have ever been my whole life. I’m still a patient and don’t ever have plans to change doctors.
Great people. Great care. But… company needs to treat employees more respectfully. Cost of living increases. Some have had no raise in 10 years!!! Christmas bonuses or explained why not when expected. Financial coverage during natural …
I for one, as well as many of myself and many family members Love this clinic and most of the doctors we’ve seen. They’ve cared for us for many years. Things are not always perfectly, but they try hard and get things done. We are very pleased! We will continue to go there for our care.
Tried calling from Publix pharmacy to get a clarification on a prescription. I was on hold for over an hour. After telling the operator I was on hold for so long she disconnected my call. I called again and she transferred me to another …
I have been going to Dr. David Lipschitz for about 15 years and am still impressed. His staff is equally as impressive. He listens.💓🤗 I couldn’t be more in love.(Not in a creepy way) .Go here save time save money, enjoy your day, you won’t regret it.:-):-):-):-):-):-) …
Much thanks to Blake receptionist, and Kathy in imaging for being kind and professional.
If I could give negative starts I would. I really wished I would have listened to the other negative reviews on here, but honestly thought that maybe some people were overreacting. Sadly I didn’t, and now owe hundreds of dollars to Gessler …
Feels like a waste of time, energy and money. Take the drive and go somewhere else.
The Clinic itself is ok if you have an appt. But, their after hours clinic SUCKS! I don’t know where the breakdown is and maybe their Senior staff needs to look at it. First and foremost, during peak season’s and when ever elderly person is …
I love the staff here.
Dr. Harrison is an awesome doctor, takes the time to listen, check and verify the meds against any current meds and health issues to ensure no interactions, …
After having to switch doctors because of insurance issues, my husband and I came to Gessler Clinic for our PCP.. Dr Desena.. well the first apt for me seemed OK until the nurse coded my visit wrong causing a 4 month long delima on my …
The dr is good at her area of expertise, however has no respect for patients time. Waited well over 1 hour to be seen like my time is not important. Wonder why Bond doctors run on time but Gessler can’t. I guess Bond doctors have respect for their patients.
Do not go there to see Dr. MANCINI in GYN his bedside manner is very poor. He gives you litlle feed back after examinations then you have to fish for the information. Very rude demeanor. I felt as if i was bothering him at work Nurse was apologetic for him. Felt as if he didnt care about my health and was he annoyed with my presence.
The Drs seem knowledgable and have good bedside manner. However, I have had a very negative experience dealing with their staff. I had to call with a question about my glucose screening – I was transferred three times and it took 28 …
Let me first clarify if you are looking for a primary care physician I would rate Dr Garrison Christian and his staff from Mariam at the appt desk to Jessica, Diana, etc 5 Stars actually 10 if I could because they always shock me by going …
Dr Koon is the best podiatrist I’ve ever had but completely unaccommodating. To make an appointment I had miss work during a difficult time. To fit it into my schedule I to get permission from my boss. Then get someone to cover my classes, …
I had a bill from LabCorp $192.00 from Free T4 blood work done in 09/2020. I have called the insurance it wasn’t covered. I have called the clinic they couldn’t help me because it wasn’t a bill from them. They shouldn’t send blood work where our insurances isn’t covered. I ended paying today before it goes to my credit report.
Terrible Clinic. Tiffany Martin, nurse Practitioner and Dr Mike Keown don’t return phone calls. The Medical oath “Do No Harm” doesn’t pertain to these individuals. Ran out of two basic prescriptions, Lexapro and Lisinopril. Would not refill …
I recently went to the after hours clinic due to appointment availability during normal hours. I had returned from vacation and became ill while on vacation. I had flu like symptoms that started out with drainage and chest congestion. …
Was seen by Dr Harrison today and after being prescribing a weight loss medication that did not work for me he quickly stated to me that since I have been over weight for so long he felt that I will never loose weight. Suggested bariatric …
One star because the doctors were nice. Very irritated that I called to make an appointment with a podiatrist for my daughter but they had me see a regular doctor..which I was not aware of. If it was required that I see one before a …
Horrible customer service in the front area of the Women’s Division, closer to bond clinic. Staff advised next appointment wouldn’t be for over 5 mos. I declined but not once did she offer for me to see another doctor or maybe if someone …
I’ve been here a few times and the doctors are hit or miss. Lopez-Mendez is a wonderful rheumatologist and takes the time to listen to you and will personally message you back when you have questions. Kramer was great as well but …
Very unwelcoming and confusing. Poor signage, a nurse at the welcome desk was lying slouched over with her head on the counter. The check in process is convoluted. The only bright spot was my provider and nurse staff were pleasant and friendly. Look elsewhere if you can.
I am giving this clinic 2 starts because although the doctor I saw was wonderful, the rest of the staff is not. I explained why I was making this appointment, I had just moved from out of state and my insurance had changed, I just needed a …
I recently changed my primary care Dr. to Dr. Tristan Harrison and am very pleased with my choice. Dr. Harrison was very thorough, professional and made me very comfortable on my first visit. I especially want to make a special mention of …
I switched from gessler clinic and have a relative who still attends who is currently looking for a new primary. She has a few underlying conditions and has the hardest time even trying to get an appointment in with Dr Desena when she isn’t …
calling to set up a appointment here is horrible literally their rushing you from line to line to get you off their line 😂 …
Spent last 6 months attending appointments and interacting with hospitalist in my mom’s care. The Doctors we interacted with either complain about the medical system and their inability to make money, check watch as your talking, and shrug …
Went to an appointment this morning for dr jones and the lady’s at the desk were extremely rude to me and disrespectful.
Great clinic and excellent, personable docs. Came here for COVID testing and their protocols at the Fever and Cough in-car testing with phone conference was prompt, efficient, thorough and extremely safe… the nurse who came to do our …
I now have MAJOR PROBLEMS AND ISSUES with the nurses, medical assistants, schedulers and administration! I have seen my rheumatologist for over 6 years at other locations, she just started at gessler a year ago maybe! I unfortunately have …
My doctor is Dr. Harrison. Excellent doctor. I feel very secure having him as my doctor
You’re Nothing but a number. The Dr’s I’ve seen are all overextended and over worked as well as the staff. It seems like the whole place is running on compete burnout.
As a nurse I am truly impressed by the Gessler Clinic. They are extremely convenient from having all of my labs and mammogram done their on the premises to the excellent service I receive from every one of the providers. I currently see …
I’ve been with Gessler Clinic for years, and now is the time I part ways. I do realize life happens and many things are out of our control. Yet, I had an appointment set up for nearly 2 months, even took off of work for the appointment. I …
Unfortunately, I love our Doctors out of GESSLER, but the struggle to call and speak with a nurse or there appointment desk is unbelievable, you have to go thru there main switch board which if you get lucky you only wait 5 to 10 minutes to …
I’ve been a patient for 6 years Highly recommend good staff Dr desena is one of the best Dr ever I love the service this clinic is the best in polk county
Scarily un-professional. I returned a call to them as requested, spent nearly 14 minutes on hold even though I was ‘currently in spot 1’ before someone answered but when they did, they continued an extremely unprofessional conversation with …
First appointment with Dr R Mcray at Gessler Clinic since previous Dr retired. First impressions-she’s very pleasant, seems to be very experienced and competent in Family Medicine and best of all, seemed like she was actually listening to what I had to say-rate and prized quality in a Doc these days.
So far, so good.
From Dr. Hunter to Heather his P.A. and Keisha and the wonderful Jessica his nurse I cannot express the care kindness and thoroughness. Then the x-ray tech Rachel and everyone else in this one stop shop where I can get all my medical needs …
Patient care is essential. Not everyone takes getting blood drawn easy, many people are nervous or even faint. Luckily, the phlebotomist are good and seem WAY more caring. Unfortunately, the front desk “makes fun” of you for asking to lay …
Are you nervous about having blood drawn? Don’t be scared; these folks get lots of practice! The phlebotomists at Gessler Clinic are truly exceptional. Just be sure to arrive early to avoid longer wait times!
Dr Harrison is very rude and doesn’t listen. He thinks that every health problem is only caused by obesity. All he does when you see him is check your heart with his stephoscope and tell you to lose weight. While I was waiting for him to …
Called with questions on my mothers diagnosis no call back. Mother was prescribed a medication that was not good for her that had some pretty bad side effects. Not happy with the unanswered questions and concerns. Waiting for a call back on …
Very frustrated with these folks. I used to have an endocrinologist, who was very good at this facility. She left and went to another location. They were suppose to contact me with the new Endo. Never did. I finally called and got …
Please, please stay away from this clinic!! The only ones that benefit are most likely known personally by the doctors or staff. I am a new patient as I just moved to the area. This March I needed a surgery performed on an eye. It was …