Unfortunately, I did not have the correct insurance card on me. I was told I would have to pay out of pocket for anything that was completed at the time of service. I was really hoping to find a new primary doctor here in Gilbert and with …
Had an appointment with a P.A., who was very nice, but referral to specialist never was transmitted correctly! I’ve called THREE times to get this process moving forward with NO call backs!!
I have been going to this office for over 20 years. The Dr. is good but the office is terrible. Waits over an hour are not acceptable. Call backs from the office never happen. The office needs new people with new procedures.
This is where my doctor works! I think everyone here is really nice and polite and respectful of all of the people who need to visit! I really like going here! This is the best place to go! I would give them a hundred stars if I could! 🐾🐾 …
Difficult to talk to someone on the phone. They always put you on hold. I’ve been trying to talk to “anyone” all morning. The phone system keeps reverting back to the main menu. Either they need more people or a better phone system….or both. Once you get in staff is OK.
The physicians and staff at Gilbert Primary Care are very knowledgeable and caring. I have been a patient at GPC for over 10 years and would highly recommend Dr. Cynthia Jordan as well as her P.A. Anne Sopeland.
Difficult to get a person on the phone. Medical assistants do not return phone calls. Had a mail order script delayed for 3 weeks because no one would return a call. Not happy
I’ve been seeing my Dr. Here since I was 15, so over 20 years. Even though I now live an hour away, I still make the drive because I love my Dr. So much. She’s been treating my whole family for all these years.
Very frustrating experience. I was told I could receive treatment here but it took 4 months to get it started. I was told in the begining that I would be able to do my treatment from home but the doctor I was seeing took a leave of …
Dr. Pimentel, her medical staff are truely patient centered. They are engaged and listen to the patient. They are available for the periodic urgent need. The admin staff follow up with you and are courteous. Top shelf
Absolutely the worst for communication! My Dr is awesome, but the Billing department and staff are completely worthless and rude!
Unfortunately, I will be taking my business elsewhere and I reccomend you do the same until they can figure out how to communicate with their clients!
What’s going on over there? 😕 I’ve been going to this office for a few years now, and just scheduled an appointment yesterday, had to wait 20 minutes past my scheduled time, then today I can’t get anyone to take my call or let me leave a …
Long wait times to speak to someone up to 12 minutes; difficult to talk to someone when needed; lots of excuses from front desk staff; hang up on you versus getting permission to put you on hold; calls returned after their office close; …
I came in and the PA saw me for a migraine headache it was very bad they denied me the medicine that usually works for me because it’s usually not prescribed for a migraine but I know it can be prescribed for a headache I’ve had it before …
Gilbert primary is a joke I went in for the second time for the same problem I am having no one knows anything the front lady that helped me couldn’t even tell me who to speak to about me being there twice for the same problem she says she …
Not a good place. Double booked my appointment. They need to get advanced to send emails or text messages. They said they left me a message. My mail box is always full. It doesnt allow people to leave voicemails. A lot of people dont check …
Great doctors but when I was given a specialist referral they gave me a specialist that didn’t take my insurance and when i called them back they gave me another specialist that didn’t take it either. It wasn’t until the front desk of that second specialist gave me a name of a 3rd specialist that I could see. So that was kinda silly.
Today was my first appointment at GPC, and it was excellent! The staff was professional, warm and happy to help. The doctors were happy, professional, knowledgeable and very caring. I will definitely return in the future!
Going here for 8 years my doctor has gone thru at least 10 medical assistants never ever recieve callbacks one time got call back 10 calendar days later!!! Mistake with how my script was written habe been waiting 8 days for them to correct …
Tammy is just terrible. I am clinically depressed and finally decided to go in on my therapist recommendation to get on anti depressants. Tammy was willing to help with that but when I told her I wouldnt be able to afford whichever …
My hand surgeon recommended Gilbert Primary Care for Pre-Op exams so I went ahead and scheduled an appointment unaware of the various negative reviews on here. I’m sad to hear people have had bad experiences but personally, I have nothing …
So frustrated to see marcy wharton today because of the pain on my left leg.She just gave me referral for x ray but didn’t even say a word what might be causing the pain neither about my other issue I mentioned to her. Bad decision to see a doctor in this time of pandemic. I will never see her again.
I truly appreciate all of the kindhearted employees at Gilbert Primary Care. Physician Assistant Anne Sopeland is a huge help w/my medical needs …Front office staff is always friendly and gets everyone taken care of as quick as possible. …
It’s difficult to get someone to answer the phone. If you leave a message sometimes they don’t call Back for 3 days. Dr.changrd my script to a more expensive one without my consent. Hopefully she wants to pay for it. I think I’m done.
.
My husband and i have been going to Gilbert Primary Care for the past 19 years
(even after we moved to Chandler) because we love the expert care that DR. BRIAN C. ANDREWS & his NP MICHELE DAVIS continue to give us. They’ve seen our family …
Some of the staff are very nice but this place overall does not have it together. It is extremely difficult to get a call back from anyone, which was really frustrating when my prescription got messed up and I was experiencing problems. My …
This place is seriously awful. I should have known when the first time I made an appointment and came in I thought I’d be getting a physical…nope, paid the copay for them to take my blood pressure and get my weight, then had to make …
My wife LOVES her PA – Anne Sopeland. My problem is the constant phone contacts. I have tried to straighten out a medicare bill for blood work. I cannot get the MA to call back. All I get is answering machines – MA (their system has …
Had an appointment, got there early waited 2+ hours, they closed and turned the lights off on me while I was still waiting. Finally went in and complained about shoulder and pain and the first thing she said was “please don’t ask me for pain meds”.
I’ve been a patient here and recently I requested an appointment online through my patient portal. 10 days later they finally decided to call me back to schedule an appointment. …
Extremely poorly run office. My doctor left over a month ago and they have not notified patients. Her medical assistant left a week ago but yet their automated service still says the dr. is still there and you can leave voice messages …
Love my new Doctor (Dr. Anne)
Love the staff and love the PA’s. Everyone is so helpful and kind when I’m there. I understand the wait time for calls are Annoying but they get calls like EVERY sec so I know personally how tough that is but they are all awesome😊 …
This place has the worst ethics I’ve ever seen. Some guy in st clothes is walking about while getting blood work. Guy was her boyfriend. Took 2 hours to get what was needed instead of a usual 20 min visit at another poorly run office. …
They haven’t filled my prescription in months after blood work. Nothing is uploaded to the portal and it has been impossible to reach anyone or get a call back. Very dissatisfied with patient care and responsiveness to any questions here.
My mother and I have been going here for several years. Marcee Wharton and her staff are wonderful. She has always been patient understanding and empathetic. She goes the extra mile to make sure you are well mentally and physically. I trust …
Wonderful doctor and terrible staff. Front desk ladies are sharp and on the ball. The problems that I have encountered are in reaching the medical assistant. Always a recording and no call backs except for one time. I am taking …
office staff, neither the front office nor the so called ‘assistants’ (they dont even mention their names in their voicemails – probably so people can’t pinpoint who later) pick up or return calls. i have wasted hours trying to talk to …
We followed Dr Nutakki whom we love at this office for my Mom, Cheryl at the front is so helpful and efficient as the others too. Have seen a PA who is very good And quick callback from NP Michelle thru the answering service on a Saturday …
Recently I had joint replacement surgery. While this can dramatically improve your life, it’s not a quick or simple process from start-to-finish. At first I was overwhelmed by all the preliminary paperwork and mandatory medical clearances. …
This place has really gone downhill. Now it takes well over a month to get an appointment and they do absolutely no follow up. My husband was supposed to have one refill left on his prescription from them. He called to make an appointment a …
I’ve been going to this office for years now, I feel comfortable with my doctors (dr A) and Michelle Davis, both wonderful Dr’s, they don’t rush you out, and explain everything, I feel they truly do their job to get to the root of the …
Unfortunately, I did not have the correct insurance card on me. I was told I would have to pay out of pocket for anything that was completed at the time of service. I was really hoping to find a new primary doctor here in Gilbert and with …
Doctor visit for the wife
Can’t leave a voicemail…..
Always had a great experience with staff here.
Was Very with their Service My new DR’s Office
I love this office they are all so sweet and helpful!
You are a joke and so is your emergency line. Pick up the phone and help someone.
Love Michelle but I never get a call back!!!
As a first time client I felt very safe and welcome here
Can’t get through to make an appointment. Can only imagine how bad health care would be, if you could get in.
I’ve never had an issue with any of the staff or doctors here. The staff is friendly and the doctors are great
This is a regular thing. And the last time I had a prescription refilled, they sent in for old mg.
Had an appointment with a P.A., who was very nice, but referral to specialist never was transmitted correctly! I’ve called THREE times to get this process moving forward with NO call backs!!
Easy to get appointments, most always a pleasant experience. They have shorter than normal wait times. Several doctors to choose from.
Love love love this doc office! Everyone is so kind and thorough! Definitely will continue going to this doc office!
I have been going to this office for over 20 years. The Dr. is good but the office is terrible. Waits over an hour are not acceptable. Call backs from the office never happen. The office needs new people with new procedures.
This is where my doctor works! I think everyone here is really nice and polite and respectful of all of the people who need to visit! I really like going here! This is the best place to go! I would give them a hundred stars if I could! 🐾🐾 …
I love the doctors and staff here. The doctors spend time with you and are thorough.
Dr Molly & Staff are excellent.She listens to your concerns & has solutions for your health care. I’m so happy I found a Competent Health Care Team.
Difficult to talk to someone on the phone. They always put you on hold. I’ve been trying to talk to “anyone” all morning. The phone system keeps reverting back to the main menu. Either they need more people or a better phone system….or both. Once you get in staff is OK.
Great care and never have waited more than 10 mins. Dr Jordan and her PA’s are awesome. So glad I found them. Have taken care of ALL my needs.!!!!
The physicians and staff at Gilbert Primary Care are very knowledgeable and caring. I have been a patient at GPC for over 10 years and would highly recommend Dr. Cynthia Jordan as well as her P.A. Anne Sopeland.
Difficult to get a person on the phone. Medical assistants do not return phone calls. Had a mail order script delayed for 3 weeks because no one would return a call. Not happy
I’ve been seeing my Dr. Here since I was 15, so over 20 years. Even though I now live an hour away, I still make the drive because I love my Dr. So much. She’s been treating my whole family for all these years.
Very frustrating experience. I was told I could receive treatment here but it took 4 months to get it started. I was told in the begining that I would be able to do my treatment from home but the doctor I was seeing took a leave of …
Dr. Pimentel, her medical staff are truely patient centered. They are engaged and listen to the patient. They are available for the periodic urgent need. The admin staff follow up with you and are courteous. Top shelf
Absolutely the worst for communication! My Dr is awesome, but the Billing department and staff are completely worthless and rude!
Unfortunately, I will be taking my business elsewhere and I reccomend you do the same until they can figure out how to communicate with their clients!
What’s going on over there? 😕 I’ve been going to this office for a few years now, and just scheduled an appointment yesterday, had to wait 20 minutes past my scheduled time, then today I can’t get anyone to take my call or let me leave a …
Long wait times to speak to someone up to 12 minutes; difficult to talk to someone when needed; lots of excuses from front desk staff; hang up on you versus getting permission to put you on hold; calls returned after their office close; …
I came in and the PA saw me for a migraine headache it was very bad they denied me the medicine that usually works for me because it’s usually not prescribed for a migraine but I know it can be prescribed for a headache I’ve had it before …
Gilbert primary is a joke I went in for the second time for the same problem I am having no one knows anything the front lady that helped me couldn’t even tell me who to speak to about me being there twice for the same problem she says she …
Not a good place. Double booked my appointment. They need to get advanced to send emails or text messages. They said they left me a message. My mail box is always full. It doesnt allow people to leave voicemails. A lot of people dont check …
Great doctors but when I was given a specialist referral they gave me a specialist that didn’t take my insurance and when i called them back they gave me another specialist that didn’t take it either. It wasn’t until the front desk of that second specialist gave me a name of a 3rd specialist that I could see. So that was kinda silly.
Today was my first appointment at GPC, and it was excellent! The staff was professional, warm and happy to help. The doctors were happy, professional, knowledgeable and very caring. I will definitely return in the future!
Going here for 8 years my doctor has gone thru at least 10 medical assistants never ever recieve callbacks one time got call back 10 calendar days later!!! Mistake with how my script was written habe been waiting 8 days for them to correct …
Tammy is just terrible. I am clinically depressed and finally decided to go in on my therapist recommendation to get on anti depressants. Tammy was willing to help with that but when I told her I wouldnt be able to afford whichever …
My hand surgeon recommended Gilbert Primary Care for Pre-Op exams so I went ahead and scheduled an appointment unaware of the various negative reviews on here. I’m sad to hear people have had bad experiences but personally, I have nothing …
So frustrated to see marcy wharton today because of the pain on my left leg.She just gave me referral for x ray but didn’t even say a word what might be causing the pain neither about my other issue I mentioned to her. Bad decision to see a doctor in this time of pandemic. I will never see her again.
I truly appreciate all of the kindhearted employees at Gilbert Primary Care. Physician Assistant Anne Sopeland is a huge help w/my medical needs …Front office staff is always friendly and gets everyone taken care of as quick as possible. …
It’s difficult to get someone to answer the phone. If you leave a message sometimes they don’t call Back for 3 days. Dr.changrd my script to a more expensive one without my consent. Hopefully she wants to pay for it. I think I’m done.
.
My husband and i have been going to Gilbert Primary Care for the past 19 years
(even after we moved to Chandler) because we love the expert care that DR. BRIAN C. ANDREWS & his NP MICHELE DAVIS continue to give us. They’ve seen our family …
Some of the staff are very nice but this place overall does not have it together. It is extremely difficult to get a call back from anyone, which was really frustrating when my prescription got messed up and I was experiencing problems. My …
This place is seriously awful. I should have known when the first time I made an appointment and came in I thought I’d be getting a physical…nope, paid the copay for them to take my blood pressure and get my weight, then had to make …
My wife LOVES her PA – Anne Sopeland. My problem is the constant phone contacts. I have tried to straighten out a medicare bill for blood work. I cannot get the MA to call back. All I get is answering machines – MA (their system has …
Had an appointment, got there early waited 2+ hours, they closed and turned the lights off on me while I was still waiting. Finally went in and complained about shoulder and pain and the first thing she said was “please don’t ask me for pain meds”.
I’ve been a patient here and recently I requested an appointment online through my patient portal. 10 days later they finally decided to call me back to schedule an appointment. …
Extremely poorly run office. My doctor left over a month ago and they have not notified patients. Her medical assistant left a week ago but yet their automated service still says the dr. is still there and you can leave voice messages …
Love my new Doctor (Dr. Anne)
Love the staff and love the PA’s. Everyone is so helpful and kind when I’m there. I understand the wait time for calls are Annoying but they get calls like EVERY sec so I know personally how tough that is but they are all awesome😊 …
This place has the worst ethics I’ve ever seen. Some guy in st clothes is walking about while getting blood work. Guy was her boyfriend. Took 2 hours to get what was needed instead of a usual 20 min visit at another poorly run office. …
They haven’t filled my prescription in months after blood work. Nothing is uploaded to the portal and it has been impossible to reach anyone or get a call back. Very dissatisfied with patient care and responsiveness to any questions here.
My mother and I have been going here for several years. Marcee Wharton and her staff are wonderful. She has always been patient understanding and empathetic. She goes the extra mile to make sure you are well mentally and physically. I trust …
Wonderful doctor and terrible staff. Front desk ladies are sharp and on the ball. The problems that I have encountered are in reaching the medical assistant. Always a recording and no call backs except for one time. I am taking …
office staff, neither the front office nor the so called ‘assistants’ (they dont even mention their names in their voicemails – probably so people can’t pinpoint who later) pick up or return calls. i have wasted hours trying to talk to …
We followed Dr Nutakki whom we love at this office for my Mom, Cheryl at the front is so helpful and efficient as the others too. Have seen a PA who is very good And quick callback from NP Michelle thru the answering service on a Saturday …
As others have said, very hard to get a hold of.
I have been going here for a few years, and Anne Sopeland is great. But trying …
I had the unfortunate pleasure of having Dr. Anu Nutakki as my provider.
From the first appointment to the last this was the worst provider I’ve ever …
Recently I had joint replacement surgery. While this can dramatically improve your life, it’s not a quick or simple process from start-to-finish. At first I was overwhelmed by all the preliminary paperwork and mandatory medical clearances. …
This place has really gone downhill. Now it takes well over a month to get an appointment and they do absolutely no follow up. My husband was supposed to have one refill left on his prescription from them. He called to make an appointment a …
I’ve been going to this office for years now, I feel comfortable with my doctors (dr A) and Michelle Davis, both wonderful Dr’s, they don’t rush you out, and explain everything, I feel they truly do their job to get to the root of the …