We’re your community credit union. We live, work and play here, so our hopes, dreams and aspirations are the same as yours. Together, we can accomplish great things. We understand the specific needs of the folks in our community, and we’re uniquely positioned to offer the kinds of financial products and services you’re looking for. As your community credit union, Glacier Hills is also much more. When you make a deposit, you provide us with the financial strength to offer lower-rate loans to your neighbors. When you take out a loan with us, the interest you pay is re-invested locally to keep our communities strong and vital. When you put your trust in us, we will repay you with an extraordinary member experience. Let the journey begin.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 8:30AM–6PM Saturday 8AM–12PM Sunday Closed |
2150 S Main St, West Bend, WI 53095
I can’t believe how well Chris is working with us. No other Bank would do this for us. Any business or buying a house asked for chris
Kelly Masnica is always super helpful. She’s helped me with multiple situations dealing with car loans & it’s always in best interest. She’s fast, helpful, and caring. Thank you Kelly! I appreciate you!
Very helpful 🤠 …
Great credit union to do business with.
On my second auto loan, and first mortgage with G.H.
Always helpful and friendly and willing to go the extra mile!
One of the worst Credit Unions I’ve been to.
Was an alright place before they “updated” everything, more of a downgrade than anything
Kelly was very helpful and knowledgeable!!
Nicest people you can talk to.
Very friendly and incredibly helpful people!
After the system change over, the quality of the customer service has diminished greatly.
They r closed on columbus day n he truly didnt even discovor america aomebidy else did first
Awesome credit union! I feel like I am more than a number here.
Everyone that works there is always friendly, especially the drive-thru attendant Marvin!
Very helpful extremely quick response and low interest rates.
Thank you Kelly …
I have been with this credit union for years. No issues, nice folks.
Edit:Very happy with the customer response of GHCU they truly do care about their customers and getting them where they need to be!
Customer service is unreal. Very sad I have heard they take advantage of families whose loved ones have passed
I went to take My money out today and they told me they need a weeks notice because it is over $1000. What a joke. Dont use this bank if you like any kind of control over your money.
Very rude and short. I called for information and she talked down to me almost expecting me to know their process. Just was looking for information. I will gladly bank elsewhere.
Awesome service always handled us very professionally throughout the years have recommend them to our family and friends.
Glacier Hills is fantastic! The loan department is great to work with and very responsive! Would highly recommend!
I have been dealing with Elizabeth. She very knowledgeable and helpful Answered all my questions.
Courtney was very helpful and got a second account opened for us with new cards very quickly. Thanks Courtney!
Tellers are sometimes rude as all hell. They also apparently have no idea what they’re doing either. Beware, if you go here, one person will tell you one thing, then later another person will tell you, “we don’t do that here”. Skip the frustration, go to a real bank/credit union.
Always willing to help with what you need right away. I recommend glacier hills to anyone looking for a new bank
The absolute worst financial facility in Washington County
If you are looking for any loan. I recommend kelly.
Thanks again Kelly
Kelly Masnica was awesome! She helped me tremendously with my refinance!! Thank you again.
Robyn was wonderful to work with! Professional and very helpful!!
Too many website or information glitches. I get having system updates and such but when one thing goes wrong the whole bank system fails… truly doesn’t make sense. Also having to call to check balances and being hung up on multiple times really isn’t going to keep me around
Had a check cashed from a side job I have, from someone I went to high school with. The teller then asked co wokers of they all make a small wadge like me (this was just a check no stub. So no hourly rate is displayed. The check was …
I have been working with Kelly at GHCU for years. Always a great experience every time.
Kelly was very helpful and efficient in helping me.
If I could give 0 stars I would, poor business practices and they don’t care to keep their customers. I’ve got two other banks I don’t have to argue with about simple tasks. ✌🏻 …
Kelly and Robin provided extraordinary customer service with my auto financing through Glacier Hills from start to finish!! They have won my future business!
Not very happy with there so called smooth transition. They hang up on you . I can’t see what my paycheck is going to be ahead of time and I can’t transfer to another member account (ask) my children’s account like I use to what bs. I know a lot of people are switching because of this . Sorry but your about to lose a lot of customers.
They refuse to provide their cash withdraw policy to their members. I’m in contact with department of financial institutions. I’m abiding by their policy but Allison still is argumentative and refusing to abide by their policy and trys to …
It’s nen going down hill the last three years.
Now I keep getting discounted by them. Just missed a doctor’s appointment because I can’t get gas because the new card isn’t linking up. I’ve been on hold or …
Poor loan quality and information. They will lie and tell you there are no better options than what they have. It’s not true, go check other places. …
Kelly Masnica was very professional and quick to help me out.
I would refer her to any of my Friends or Family that was looking for help with any kind of loan from GHC. …
First time experience with this bank and unimpressed. Very unprofessional with lack of functioning technology. Education provided to staff within the organization is inconsistent with zero follow through on promises. Multiple mistakes …
10 days into so-called update,not able to talk to a real person. Can’t check all my balances.Hours of wasted time on phone, constantly getting disconnected.33 year member might not make 34. Up date 8/24/20 what used to take 4 minutes now takes 12 great job on screwing up a good system.
This bank is going down hill. Always updating there app but never a upgrade always making it worse instead of better. There customer service isn’t good Either. If you are looking for a new bank look elsewhere save yourself the headache.
I have been “banking” with Glacier Hills for several years, both for my personal accounts and for my business and I couldn’t be happier. I really feel welcome when I go there. The staff all know me by name and some have even become my …
The loan department is amazing! Highly responsive and friendly. I’ve been banking with them for years and I honestly don’t see myself going to any other bank. Almost anything is negotiable with this bank and you always have someone who can answer your question. 10/10 would recommend if you’re looking for a new bank in the area!
Our loan officer, Robyn Erickson was fantastic! I would highly recommend her to anyone looking for a loan of any kind. Also they had great rates.
Kelly M, my new best friend, is always in my corner.. The West Bend crew always goes above and beyond for me. Try to get that from a Bank.. You will be disappointed.. Thank you for years of sound advice and support!
I opened an account 2 weeks ago and still haven’t received a call about my debit card or received one in the mail. I also have not been able to get through calling them. Also I cannot sign up for the online banking! And lastly they did 2 …
People who work here are nice, nothing against them. The bank system/app on the other hand is horrible and not user friendly. If you’re considering joining this bank, I’d suggest looking at the reviews on the app first. A majority of them are 1-2 stars with people commenting on similar problems that aren’t being fixed.
I love my truck! Robyn was awesome, she helped me buy my truck from a person out of state. Thank you, Robyn.
Don’t even want to give them one star ,after two of workers talking to me rudely for no reason….cannot wait to pull my money out and go somewhere else,DONE with them
My first 2 auto loan experiences were great, everything went very smoothly-got the paperwork done quickly got the check to the seller in a timely manner-things were good. So I didn’t hesitate to get my latest auto loan through them, I have …
We needed some urgent help with a lending matter and Elizabeth with West Bend Glacier Hills Credit Union came to our rescue! The responsiveness and personal touch was unmatched and we are very grateful!
Until they started this “transition” we loved this CU! Have had accounts here for at least 10 years. Now, we cannot get into an estate account to move some money and from our personal account now know that they are going to charge an …
One week in the. Area. Two visits to the credit union and I am looking for a new credit union. My initial visit went well. However, some of the charges surprised me. Calling too often seems to be a problem. They charge for that. I went …
The credit union has great loan rates and the process for obtaining financing wasn’t a hassle. The loan officer was great and was trying to get me to move my accounts to the credit union. Upon making my very first payment one evening I …
I have banked here since it was in the West Bend Co. I have never banked anywhere else and have never had an issue with anything. I don’t live in West Bend and still bank there. My car loan is through them and they are fantastic to work …
I would give them 0 stars if Google would let me. I am not a member, but new the area and would have had no problem opening an account. I stopped in the West Bend location by Mejer’s where I was told by their front desk person that they do …
Banked here for 10 years. Clearly they have a target market of giving loans to people who can’t afford them. I cash $15,000 – $40,000 a MONTH and they want zero participation in personal growth/business growth. Absolutely disappointed. I …
Horrible bank. I dealt with the “convenient” tech change over right before the 1st of the month and the 4th of July, several “we could not validate your information” errors. I was told to call them and was put on hold and then hung up …
I paid off my auto loan in April, called to stop the ach that I set up through them, they said they did not have the paperwork that I set that up through them. Said even if I paid off my loan they would see that and not pull money. Working …
Kora was incredible, professional, respectful and flexible
I had a rather large check from a settlement, and first stopped at Landshark thankfully they showed there true colors by being rigid, not catering to my needs …
I cannot share enough about the GREAT service I got from start to finish. From how easy it was to apply online to my interactions with Kelly to close the loan. Then I made an address mistake and Gabrielle and Sam took it upon themselves …
I applied for an auto loan through this credit union and I had such a great experience with my loan specialist that I decided to open up a checking, savings, and credit card through this company.They have great interest rates. Worst mistake …
Robyn was such an amazing help! She took the time to help me with my personal finances and walked me through the process.
I reccommend Glacier Hills to anyone looking to finance a boat. Robyn was very accommodating and patient. She made the difficult process of financing a boat from a private seller 3 states away seem easy! Everyone there was very friendly and helpful.
Kelly made it easy and an amazing experience to get a loan. She made me feel like she wanted the best I could get when searching for a vehicle! Super easy and outgoing to talk to you. Thank you for your help and I am so happy with my vehicle!
Glacier Hills is very accommodating and helpful. Robyn was very kind and easy to work with.
Worked with Elizabeth for an Auto Loan. Completed everything over the phone and email. Elizabeth is very detailed, responsive, knowledgeable, and friendly. Excellent customer service and very competitive products. Overall a great experience. Absolutely recommended.
Kelly M, the consumer loan officer was great with helping us get an auto loan in a very short amount of time! She always got back to us very quickly, and made this process a lot less stressful !! Highly recommend working with her for your loans!!
I have had 2 excellent experiences with Kelly Masnica at GHCU with a car loan. She was always very helpful, quick to respond to questions, and very pleasant to work with. I highly recommend working with Kelly!
Denise Hensley did a wonderful job helping my
son with his first car loan. She was very knowledgeable and understanding and was able to work within our timeframe. Definitely recommend Glacier Hills Credit Union!!!
I worked with Kelly for a vehicle loan and it was the most amazing experience ever. She processed my loan in record time and treated me with 5 star service. I have never had such a easy loan process that I experienced with Kelly. I may just transfer all my accounts over in the near future! Thanks Kelly YOU ROCK!
Spent forever on hold on one # on the card I was told to call when I went to the bank. Called the 2nd # and was told that number wouldn’t help. They gave me another # which just took me back to the bank who again told me to call the card #. Called again and got a through asap. Everything went well after that
I had a great experience with Robyn, getting my auto loan processed. She was very helpful, knowledgeable, got everything done sooner than I needed and made it easier than any loan I have had in the past! Would definitely recommend getting an auto loan here! Great interest rate too. Thank u!!
Getting a loan is easy and the rates are great. Everyday banking is not the same. I had to stop payment on one check for the first time in several years of being a customer and they refused to waive the 30$ fee. Tried to patronize a local …
Kelly was amazing to work with on our recent boat loan. I applied online over the weekend and Kelly called first thing Monday morning with the acceptance it was that easy. We finalized all the other steps over the next couple days – Kelly …
I recently applied for another loan from glacier hills and was once again treated like a valued customer. Kelly Masnica is just plain awesome at what she does and I would recommend her to anyone looking for a loan. Will definitely call her again for any future purchases
I was looking into a newer vehicle and I found one, that same day I notified my bank the next day I picked up my vehicle that’s how quickly and efficiently they help. …
Absolutely the worst bank /credit union ever started!
Go ahead and find out the hard way and trust me you will find out if you continue or start to bank with them.
I had some questions about getting a loan and the knowledge I gained after speaking with Kelly Masnica was more than I could ever hope for. She made sure I understood everything that we discussed and gave me extra tips for future success. …
Thank you to Kelly Masnica for 1st calming my worries. Kelly was kind,patient and understanding! All too often we get caught up in just getting through the job that needs to be done and not taking into consideration you are speaking to a …
Kelly M. represented Glacier Hills in a very positive professional manner. She was very responsive, knowledgeable, thorough, and patiently explained things.
Thank you Becky and Kelly M for helping us find the best loan option for us. Everything was handled so quickly and professionally.
Can’t express how grateful I am to Keri, she is one in a million. She’s helped me a ton and I just want to say thank you for having such an incredibly caring, patient lady on staff!!
Kelly Masnica helped me with getting a loan. She was amazing and super nice. I would recommend her if you need a loan she got the entire process done in a day.
Since opening an account with Glacier Hills CU this is my experience. Attitudes when I call, mistakes made on my loan, not following through with what I ask of them, had to explain how loan amortization works to the loan officer…. lastly I sent a few customers of mine in the beginning but quickly found out that was a mistake.
5/5 stars! Definetly recommend Glacier Hills Credit Union. Kelly Masnica is AMAZING. She helped me out so much with getting my first loan. She made the process so fast, simple, and less stressful!!
Been a member here for 30+ years, but things have been sliding faster and faster downhill since they switched online platforms and farmed out their credit cards to a different vendor a couple years ago. I’m all for change, especially if it …
Poor Customer Service.
Long time member 20+ years.
I was in the market to buy my first home so my first choice was my local credit …