Glasgow Electric Plant Board is a provider of electric power, cable television, satellite and other telecommunications services.
| Monday 8AM–4:30PM Tuesday 8AM–4:30PM Wednesday 8AM–4:30PM Thursday 8AM–4:30PM Friday 8AM–4:30PM Saturday Closed Sunday Closed |
100 Mallory Dr, Glasgow, KY 42141
Absolutely terrible company…
Once again there is a outage
Not happy with this company at all.
The “new rate structure” is absolutely ridiculous
They need to get rid of peak days a rip off
Don’t move inside city limits. You’ve been warned.
Internet and cable both work horrible. And crazy electric rates
love all the ladies and gents in the office always so nice!
Have problems with internet stops working for 30 minutes at a time
Excellent and dependable service! A great group of people doing a great job!
Peak days are out of control. Cable and internet are always spotty.
Internet service sucks bad. Always going out
It’s a miracle to get what you pay for. My internet randomly goes out several times throughout the day occasionally.
Such crooks… over priced… if you can stay away from them and go with farmers. Internet goes out constantly in a residential area
Top notch customer service…. the actual service (cable &internet) is average.
Disappointed in customer service! I would give it negative if it would allow me!
Very, very poor internet service. Early 1990s broadband. Electric service is very stable.
Constant service interruptions very poor customer service cable stations constantly freezing up or just out completely be a good place to start a cable and Internet service sometime
should be a landfill with the amount of garbage services
The internet is so bad. I have 100 MBs per second and the internet is so slow i check the internet speed and it says I have 48 mbs so terrible
I have always received quick action when calling in an emergency. The service is consistent and reliable. I appreciate the staff .
Internet is trash, they have theses things called peaks because they’re cheap. Overall this company is equivalent to a trash can.
The people are NOT the problem. They are courteous and helpful. The outrageous ‘peak hour’ charges should be illegal. Period.
Get that child Billy Ray out of the head chair. Put someone who actually will do good for the community instead of throwing a temper tantrum. Don’t let the door hit you on the way out… you will not be missed.
So all this vivid 19 stuff is going on where people have to stay home and yet y’all still have leaks that’s just wrong. The governor needs to figure out and hopefully do something soon
This is the worse company ever. They are basically robbing the needy in Glasgow. If you plan to live here do not move in the city limits. They do not even deserve one star due to upper management.
Fast and cheap internet at a good price. My whole family uses them and they are quick to respond when we call them with issues.
Do you remotely do any kind of work online? This place is not for you. It’s a dying retirement community with zero infrastructure upgrades since the 90s.
I just want to start by saying that NO ONE really likes EPB. I understand peak days. It is what I signed up for. However, four peak days in a row is beyond rediculous!!! I am so unhappy it isn’t funny, but as this is a reveiw, I am avoiding the use of some language.
Great fast fiber internet speed of 100mbs!
Internet was down a couple of weekends ago and they were out her on a Saturday night at 7pm changing out a “box” to get me back up!
Worst electric company there is! They do nothing but rip people off, if you can use anyone else I highly suggest you do so!
I am only giving a 2 star because you can get bundled everything. the crappy part is the tech was suppose to be here at 7 am and it is now almost 8 and no tech to hook my services up. I am not a happy shopper
Had EPB Internet while living in Glasgow KY and it sucked really bad, the only thing it had going for it is that it…. was internet. The internet CONSTANTLY stopped working, disconnected, and just shut off randomly. Whenever I finally …
It’s been over a month since the weather channel with radar (Ch. 9) went down. They promised to fix it as soon as they got the “part”, but it still hasn’t happened. They advertise “bringing the future to Glasgow faster.” It seems to me they are bringing it “slower.”
They do not want to work with you at all. They charge astronomical fees, and their rates for internet and cable are awful, given the “speed” (or lack thereof) of the internet. I have been a customer for 7 years (because there is no other choice in this area) and I feel like they take advantage of their cutomers
This is the worst place to get internet and if you have an issue reguarding anything after hours you might as well be speaking to a post because your not getting an answer from the emergency dept. They always have something wrong with the …
DO NOT get internet through EPB. My connection is terrible at night and they act like they can do nothing about it and keep saying to upgrade internet from 12mbps to 25mbps. Save yourself a ton of trouble and anger and find another internet …
The Glasgow EPB is a true leader in regard to the provision of electricity, internet and cable tv, and is the envy of other small rural communities with many awards to prove that claim. From innovative ideas to customer service and reliability – the entire team at the EPB can’t be beat!
Internet constantly disconnects and it’s always on the weekend or after business hours so you can’t call and complain. They claim it’s on your end and that they can’t see any of the disconnects, even though you’ve watched it go down 5 times in the last hour. Going to move away from this town just because the internet here is so bad.
Moved recently and spoke with a very unhelpful clerk who informed me that “due to my payment history” I’d need to submit a second $200 deposit despite having already put one down for the first place I lived in. I asked her why I had to pay …
If I could give ZERO stars, I would. Trust me. Go with Farmers RECC. Avoid living in the city limits JUST to avoid dealing with EPB.
Peak hours are a joke. Get p trying to stay cool or warm. We r one of the few places in tbe states that has peak hours. And the service there sucks. And the cable is also a joke… Channels freeze up or go out all the time. They never fix it. Never didnt like a place as i do here.
Would leave 0 stars if possible. Staff are rude and unhelpful. Service is worse than the staff – frequent outages and poor internet connection. Uses former employees and relatives of Employees to leave fake positive reviews on Google, some of which dont even live in the GEPB service area. If not for fake reviews 1.8 would be a solid 1.
It’s such a pain anytime, you have to call and speak with their customer service. They are the only viable choice for internet in this small town, so you are forced to do business with them. They seem to know this and act super …
Multiple nights in a row where I am not receiving the internet that I am paying for.
It’s truly frustrating because I have waited this long to go in to the building …
I wish I was capable of rating negative stars! I allowed the epb to install a ecobee thermostat in my home thinking I’d love the capability of being able to check and change the temperature anywhere I go. The epb said on peaks days before …
They charge you over $2 a day even if you flip all of the breakers in your house and use 0 electricity. They make you pay a dollar a day for a payment plan. You literally pay them so that you can pay them. Aside from that, you can be …
Pathetic internet service. I pay for 30 mbps, I recieve it throughout the week. Friday nights EPB likes to throttle speeds down to bare minimum, I will recieve anywhere from .01mbps – 5 mbps over the weekends. I am extremely fed up and …
We are so fortunate in our community to have the excellent service we receive at Glasgow EPB. Billy Ray and the EPB staff are always looking for ways to keep our community in the forefront of existing technology and servicing our power and …
Its to the point where my downloads are 200kb/s and we pay for the highest internet package, but what we get instead is unbearable and not worth any money you pay for it. I cant play any multiplayer games without disconnecting. And the …
Despite unnecessary negativity that’s been thrown at The Glasgow Electric Plant Board over the years, this awesome utility company has been a fine staple in this little community. The customer service we have received for nine years of …
I’d give them zero stars if possible. EPB is a bunch of crooks. They got away with these peak hours in extreme hot and cold so now they decided to do one every month and don’t give us a exact date and time for these so call peaks resulting …
Consistently have problems with my internet. I pay for 12mbps which is actually okay, if it works. However most of the time when I run diagnostics(almost every night because there are connectivity issues every night), it is between .5 mbps …
Just got a new home and found out that EPB is the only ISP in the area. Was daunted by the reviews but now I know why. Paid for the highest internet speed available at 70$ a month and have been experiencing the worst rates I’ve known since …
24 hour kiosk would not accept my cash. It was pouring down rain so I got drenched trying to get it to work. Really could use an awning over the kiosk.
Electric Plant Board is nothing but a joke.
Peak rates are just ridiculous. You can’t even stay warm in your own house when it’s freezing outside. Should not have to wear a coat just to stay warm. …
Had internet turned on. Doesn’t work. I work from home. If it’s not fixed asap I have to move. This is insane.
I don’t have one problem with the EPB. You pay for electric you use. It’s as simple as that. I understand it’s inconvenient for some but it’s the change of times. Things are not done the way they used to be. Rates are very reasonable. My …
Okay, it is beyond unfair that this company has a monopoly on internet services in the area. I live out in the county but not far enough to be able to get any other service and EPB is absolutely garbage. They don’t even have fiber optic …
The service provided is good when it works, though I will often experience throttling issues. I pay for 25Mbps and I’ll usually get close to that, but there have been times where I’m not even close though no fault of my own, usually on the …
I am a very resourcefull person. And, they charge me out the Yun yang.Electric is free. Do your research on U Tube.One time they cut my electric off without giving me notice. And, I had to pay almost $100 extra plus my bill. Just to …
Been a customer since 1999, when I moved to the area. I’ve had fewer than 10 power outages in 20+ years. Most, and probably all, were storm or accident related, and very short in duration. My internet and cable have been just as …
They were an excellent power company and are a horrible ISP. As a rural service you are already going to pay way too much for way too little speed, but the EPB manages to take that to a disrespectful level. Their highest rate of 100 mbs …
Drive thru is so so so slow and that red headed women working the window is very rude and never helpful Everytime I go there and I go there every week! The prepaid electric is ridiculous for the ones that are low income the peaks all the …
For being the only electricity provider in the Glasgow area, they do a pretty good job. Power outages are rare and when they do happen, they’re usually solved within an hour. My biggest issue is with the internet services. I’m currently on …
Went from SCRTC to EPB when I moved. Since then I’ve had issues with my internet. It will work fine until it decides to go out for hours at a time. If I could go back to SCRTC I would.
Horrible service and completely unreliable internet. I have a $500 router and they want to blame all our issues on it.
The internet stops working several times per day. I have had technicians out about 4 or 5 times and they just change out fittings that the last technician changed. They say they can not fix it if it’s not messed up when they get here and …
Not worthy of calling themselves a company. They throttle internet to make a larger profit when they charge more for less than any other ISP on the planet. What they do is unjust, but they still make a profit so they won’t change. Just do …
Did not receive a disconnect notice in the mail, we usually do. Ever since Ray had left, I think the fees have gone up when it comes to disconnects. They charge you an arm and a leg to get it back on. I have over 12 million reviews with …
Just called glasgow epb. I only have internet and watch tv on my amazon firestick. My cable modem rebooted on its on. All lights went off and 4 minutes later the lights were solid again but i only had 1 blue and 3 green. Suppose to be 2 …
Very poor internet constantly in out or there repairing Also will not waive any late fees regardless of circumstances😡Greedy greedy company would suggest you get a different service if you can!! …
If I could give it negative stars I would. They are most expensive people I have been with. Bowling Green is cheaper. Illinois is cheaper. Anywhere is cheaper. And the people are rude and just don’t seem to care. All they care about is …
If 0 stars were possible. I would. The electricity is very expensive. More than I have ever paid in my life. I have good credit (above 700) and no previous collections except a medical bill and I was told I had to do pre-pay and not a …
THEEE worst service ever. I only have internet and glad. Frequent outages and no immediate response when you make a call to advise them. No wait, they will be all over your phone if your payment is late and will ignore the fact the service stinks. Unfortunately, we live in the county so our choices are limited, ugh.
Sorry internet. If you can convince the aguarant office people you have a problem and if can get them to send someone out the service people are extremely nice. To deal with the office is the worst ever. Have lived at present location …
I can say confidently i have never had a single positive experience in the 8 years I’ve gone through EPB. Also, good luck talking to billing or customer service. They love cutting you off and talking to you like your 3 years old.
I found out that if you pay your bill on time or keep your prepaid positive your electric service stays on 100% the cust charge is great for fast response in case of outages. Internet is great as long as you don’t let your modem get roach infested!
I paid my bill last week. We do the pay as you go that EPB offers. 3 minutes after paying my bill as I am on my way home, I get a call from my spouse stating the electric had been turned off. I had the receipt in my hand. I called EPB and …