Learn More about Globe Life Liberty National Division Globe Life Liberty National Division Life Insurance Company has been in the insurance business since 1900. We offer affordable life and supplemental health insurance through in-home and workplace sales. Providing local, one-on-one service to our policyholders is something we’ve done from the beginning. Superior customer service will always remain one of our top priorities.
| Friday | 7:30AM to 6:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6:30PM |
| Tuesday | 7:30AM to 6:30PM |
| Wednesday | 7:30AM to 6:30PM |
| Thursday | 7:30AM to 6:30PM |
3700 S Stonebridge Dr, McKinney, TX 75070
Several crust were made to cash out a policy that I had that I couldn’t afford anymore and I’ve been giving them paper at their paper after paper and they keep saying they never received it even though I faxed it to them next week I still …
I called several times requesting information on changing beneficiaries. Never did get the form. I finally found it on the web site. The agents I talked did not have good customer service skills. I submitted beneficiarie change form. Still have not received a confirmation that the change has been made.
I’ve been having a policy in good standing with them since 1991. I was approved to take out at $750 loan. The first check got lost in another office they said the first time, then my second check they sent out they don’t know where it is. …
I asked for my account to be closed but for some reason two months later I’m receiving mail from Globe Life. I cancelled because I don’t want your services. I didn’t cancel to keep receiving information and still having insurance policies. …
Globe Life is absolutely the best in responding when needed. This is the only insurance company that I have found that still has the personal touch and you speak with a real live human who answers your questions the first time. Thanks Globe for keeping this standard of customer service in time of need.
I contact Globe Life about insufficient funds payment and I got my request answered. They will charge me automatically after one week. That is great. I just make sure I have enough money this time. Cannot miss this payment.
I called asking for a copy of my insurance policy. Was told that Globe Life would not go that. So I started looking for new insurance. Even sent a email, no response.
I spoke with Andrew and the process was seemless. I wanted to be able to do all I can to protect my family, so I signed up. It is a load off my mine knowing I have policies in place. The best part of all is that the prices are very affordable.
I wanted to give a better review however my resent contact gave me new intel about my claim status. I had a policy to help with final arrangements for my beloved brother but I think it is taking too long for the policy to pay. It is not a …
Globe life does not like to pay claims. They will do any and everything in their power to manipulate your money to stay in their pockets when the time comes to pay a claim. I’ve had three claims and they were never paid correctly or in a …
I’ve had my account with them for years and all of a sudden, they can’t find my policy account or any of my information but been having no problem taking money out of my bank account they haven’t sent me anything regarding anything I would not recommend signing up with them
Globe Life was very professional and great. Their words of encouragement made us feel very special. Would love to receive information about insurance in the mail to look at. Thank you for everything
COMPLETE BAIT & SWITCH AND THEN SOME!!!!! DON’T GIVE YOUR CREDIT CARD TO THEM THEY WILL CHARGE INDEFINITLY WHILE YOU ARE PAYING THEM WITH QUARTLY PAYMENTS.
I answered all of the health questions and they quoted me a price. I gave them a …
My Customer Service Representative Sandra was excellent!! She took her time to explain things I didn’t understand, and help me to find what was the right Life Insurance for my Family. I really enjoyed talking with her.
Frustrating to say the least. Some how my 10 year old got named as the account holder even though the money being paid monthly was coming out of my account with my name attached to it. Called to get this fixed and I had to prove everything, …
I would have given negative stars if I could. It took me over 5 weeks to cancel ly policies because you cant reach them on the phone and their customers service dept through email is the worst I have ever experienced. You can never deal w …
My mother’s life was not just another policy. The Global Life Family made her feel like they wanted to take care of her and her family. The policyholder was able to 0urchase life insurance not only for one’s self but for her future of her children and grandchildren.
The Service representative was extremely knowledgeable, courteous and helpful. She sent copy of insurance policy and I received it within a week. I would recommend Globe Life Insurance Company to everyone.
I received phenomenal service from Global Life . I was offered great reasonable quotes in a matter of minutes for myself and family. The representative I had was very nice and patient and I have already recommended friends and family to such amazing service. Thank you!
Very disappointed with Globe Life! When we first completed the application on-line the price we were quoted for $10,000 life insurance was $33 + cents per month and filled out a form for withdrawal from our Bank account. …
Tried to terminate my policy and close the business relationship and I get no response. Eventually they may notice that when I’m no longer paying. Impossible to deal with. Trying to get refund of funds that I don’t even owe yet. No luck.
My mother bought a Globe Life policy for me when I was young. She wasn’t clearly informed that once I turned 18 ownership of the policy transferred to me. We recently discovered this so I updated the account information with my info but …
Took this policy out when my son was born almost 30 yrs ago. Paid always in full and ontime. Son is now grown and gainfully employed with his own life insurance in place. We chose to close this policy and take cash value. Value was nominal …
I called in to customer service two separate occasions and the wait time was around 5 to 6 minutes (which wasn’t bad), a lady answers the line and I asked for the simplest of things (at least that’s what I thought) a conformation email of …
I have a policy with Globe for my grandson, with automatic payments through my checking account. I pay on a yearly basis, but this year the premium was not being taken by Globe. After three calls to Globe where I was assured that there was …
Had a policy on my babygirl once she turned 18 Gerber sent new policy and monthly payments was 500.00 month if I kept the policy there was nothing for me to do but let the insurance go!! This was so disturbing and i tell people wherever I go this was crooked for a company as such to do this after at least 14 yrs
I am upset with globe because there is no notification about policy payment going up. I live paycheck to paycheck and figure my bills. Even that 8.00 difference can mess with my checking. They should inform policy holders about upcoming raise in monthly payment.
The customer service representative was very helpful. She answered all my questions and got things done within 5 minutes!
I am tired of being told one thing and getting my hopes up and then having to “settle” for the cheapest grade!! $3000 dental coverage doesn’t mean much when the elderly are controlled by codes!!
Very responsive in my needs. Very short process to and wait time in reaching a rep. Also nice person on other end that was willing to help. A++
Cassandra was very helpful, provided all the answers to questions I had. Very courteous and patent. She explained everything to me and my family.
I have been trying to get my policy corrected for months. No reply back nor can I get a representative on the phone. Then when I email them, no reply back.
Got Globe Life Insurance for my Grandkids and wanted to change to make parents managers and Beneficiary’s. Globe made it easy. ❤️
Absolutely am 100% satisfied the customer service was amazing they were very understanding how me to get affordable life insurance I am looking forward to staying with them and would recommend them to anyone trying to get reasonable life insurance for a good price
Terrible customer service. I have been emailing & calling since December & still have not resolved my issue. Closing this account ASAP. Do NOT recommend.
The beginning of my conversation with customer service did not begin well, i was trying to find out why my insurance wsa notbeing deducted from my account, this person had a salty attitude before she decided my concerns were notable. we did …
Globe Life insurance was very responsive and respectful during the recent passing of our mother. I would recommend them to anyone.
I applied for a loan on my policy on December 15th and the loan was approved. Today is January 11th and I still haven’t received the money. Today is January 17th and I finally got the money. I guess better late than never.
There was a discrepancy with the billing on my account. The agent was pleasant, courteous, and efficient. My problem was resolved quickly; and I am confident that this will no longer be an issue..
The public relations at Globe Life were exemplary. The agent was very helpful and respectful. I am completely satisfied with my choice.
My experience went smoothly and easily. If you are buying a policy for your adult child, be prepared to connect them for a 3 way call to conclude the purchase.
It’s been hell since i loss my mom, to get everything. I am being given half-baked information, it’s like nobody knows anything. i will call and they tell me , the check will be in the mail in 15 business days, then i call after 3 weeks and …
I could scarcely understand the agent, I put in an application which was simple enough, but now I waiting to hear something, and instead I get an email survey asking, “how are we doing”? Really? Tell me what my status is and I will be in a better position to let you know how you are doing from my perspective!!
I been with Globe Life for almost 4 years. And they have been fantastic. When I called I don’t have to wait on hold. They are always friendly and nice when I need to answer a question about my policy.
I had to speak to three people before TAE answered and graciously helped me. The first young lady put me on hold and disconnected. The second young lady had no professionalism and hung up after I requested manager. When I got to TAE she was …
I was very well pleased with the service I received. My agent was professional and courteous. Customer service is everything and they met the standard. Thanks a bunch for your patience.
I really was pleased with the service I received from Globe life. The customer service was wonderful and very knowledgeable. They gave me multiple quotes to choose from and they was forceful.
I had to take over my mother’s policy. It has been a nightmare,they took forever to up load the POA and ever other month the payment doesn’t come out causing policy to almost cancel. I have to call at least every other month. This is really redundant
Agent was very informative giving me all my options and very helpful in assisting me with my requests. It was quick and easy and I appreciate speaking with a real person. It was a most pleasant experience. Very rare for this day and time.
I have never before had such a bad experience with someone over the phone. I was not helped. I was put on hold for over 10 minutes. I was shuffled from one person to another and still was not given any assistance. I ended up having to go to the bank and put a stop payment on my payment , which cost me a fee to process. 0 stars
Funny story ….. not. Started getting spammed by Globe Life in McKinney Texas. Yep, suddenly receiving emails I never signed up for. No problem, I’ll just unsubscribe from them. Oh wait .. can’t seem to do that without resubmitting my …
My customer service agent was super nice and very helpful. She got everything I needed done in a timely manner and she was very knowledgeable in my issues. I give her 5 stars.
I have had insurance on myself and two grandsons for over 9 years;
I recently cancelled on of the boy’s policies and was given guidance on how to fill out the paperwork and when to expect a refund. I’m very pleased with the interaction with service personnel and the company’s performance.
Tragedy happens. First my husband passed from cancer last year and then my 19-year old son was tragically killed. We are so happy that we had Globe Life. They made the horror of losing a loved one more bearable in our time of need.
Easy to apply. Pretty straight toward. They don’t ask many questions and ask how much you’d like on your insurance and take the payment. I’m waiting on the paperwork to come through mail, then I’M COVERED!
This insurance company has been nothing but a nuisance. I dropped the insurance due to lack of communication and poor customer service. Since I have dropped them they have not canceled my policies (which I have email pertaining that it was …
On December 1st I received my yearly statement that was due on 12-05-2022. Since I was paying my bills I went ahead and paid the premium not realizing that I had set it up to auto pay through my bank. About a week later I saw that I had …
I called 3 times to stop a policy I have. One lady said I wasnt in the system but yet they sent me a bill each month. Also there was a cash value to the policy I was stopping but it too 45 days to get it. What would happen if the policy I still has takes that long upon my death? Does my family have to wait 45 days to bury me?
I had a life and accident rider insurance on my son. He passed in February after suffering from a head insurance. After filing and sending all the documents, I was denied my benefits. Not one time did I receive a phone call from the …
I needed general information regarding my globe life insurance and the representative was very helpful with assisting me with my needs. She was very pleasant and understanding and got the job done. Thank you!
Globe Life may be the most incompetent company I’ve ever dealt with. I’ve called 5 times to surrender my life insurance policy and every time, a week or so later, I’ll get an email or call saying that the request was denied. I’m beginning …
Agents a ALWAYS very professional & helpful. Difficult when the time arrives you have to process a claim, NEVER a long wait, they are prompt. You have totally peace of mind with Globe Life.
This company will not answer their phones for any reason. I have been on hold 2 separate times for an hour each! Unless you push the button wanting a new policy, then they answer the phone right away! So know once you buy their insurance, no one will ever answer the phone for customer service!
Been trying for weeks now to obtain term life insurance for me and my spouse. I keep having to verify the same information over and over again via phone. If we are not qualified, please let us move on. Respectfully.
Globe life has cashed my check for my daughter life insurance but have no record of it and therefore have cancelled my policy. I have to go to the bank & get proof that they cashed my check then send it to them. Poor Record Keeping/Accounting.
I wouldn’t recommend globe life, they take to long to process claims been over a month still haven’t seen my check. Also they try to keep information from beneficiary, find another insurance company you will be better off. I cancelled my 3 I had
I sent them a death certificate of the deceased 3 times and they’re still saying they haven’t received it. I then get a letter saying they will deduct 10% daily of my claim because they haven’t received the death certificate. I really feel …
I have been a customer of Globe Life for several years. On occasion I have had to make some adjustments to my policies. These changes have always been done quickly and with no hassle. I appreciate that kind of customer service.
I have both of my children’s policies through Globe. I need a policy for myself but was denied! I’m not terminally ill or anything. Yes I’ve had a few surgeries, but life happens & I can’t help that. I’m in pretty good health other than …
DO NOT DO BUSINESS WITH THIS COMPANY! My police wasn’t written correctly it had me down as a male instead of female the phone numbers weren’t ever the same and I couldn’t ever reach anyone and when I finally did I’d either be disconnected …
I called about an email I received about a lapsed policy. The payment is automatically deducted from my account. The woman on the phone was of no help. She kept putting me on hold, but when she came back to phone she couldn’t answer my …
For the last couple of months I have been getting letters saying that the payments I have sent have been rejected by my bank. I have checked with them and they have NOT been rejecting any payments! I’ve checked every single thing in my …
The gentleman that assisted me on that call to pay my premiums was amazing. He delivered top-tier customer service. It felt easy to talk with him. He made me feel like paying everyone’s premiums that day I was transferred to him. He makes a difference!
Was not satisfied when they were contacted by me and my attorney for information that was never received.
Has to call twice and there initial representative did not fulfill our request. …
Was very refreshing to finally have A customer service person who was willing to go away and beyond. I truly appreciate it. Thank you, To both agents who helped me. We’re going through a very difficult move right now, and she had made me changing addresses and paying my bill quite easy.
Coverage is great. The lady that signed us up was fantastic. However when we got transferred to switch beneficiaries the lady on the other end did not speak very good english,very difficult to understand. In the future I wish they would use …
Customer service is non-existent. Paid my premiums for two policies on Nov 21. Bank credited the money Nov. 23. Posts Nov. 25. …
Called to request a letter regarding my mom’s policy that the state is requesting for some benifits that she applied for and was told that the letter would be sent within 24 hours. Its been 120 hours and still we have not received the …
I got pushed off from One agent to the next was told that they were going to clock out was told that my policy was going to be full life when it’s fully stated that the additional coverage dropped off in 20 years I had to call back at least …
I have/had 12 polices with Globe Life. 9 Grandchildren and 3 Great Grandchildren. I have a NEW Great Grandchild! So, now I have 13 polices. I started with myself as beneficiary. Once the polices were approved I changed the beneficiary to …
Your Representive was very patient and professional and calmly answered my every question and followed up asking if he could do anything else for me and explained that if I had any other concerns after receiving the policy that you would …
I purchased life insurance and wanted to increase the amount of the policy. It took 2 weeks before anyone got back to me and then a email was sent twice asking for the same information over and over again. Policy was never changed, so at …
Trying to navigate through the automated phone system was very hard to do without the policy number, however, I figured out how to get around the system and was able to speak with a live person who was able to resolve my issues. She was …
I received a letter from Life Claims, I have 30 days to fax a response if I was disputing their findings. The letter was dated the 10th of Nov, I received the letter in 11/22. I faxed a response on Tues morning 11/28, with Attention: Life …
Lori the sale agent was so awesome, I’m getting a policy for my grandson and she explained everything in Lyman terms so I can understand. She is so knowledgeable and very patience, explained everything in detail. …
I am often not receiving my invoice by mail in time to send payment back before or on the due date. I made inquiry and
immediately received a reply which was appreciated. I was then informed premium …
I contacted Globe Life insurance to add my newly born grand daughter. The agent took the information and in only a few days, I received a policy number. It was quick and easy experience almost seamless. If you want life insurance at reasonable premium of the coverage, Globe life is the for you.
To anyone in need of life insurance Globe Life is a great choice. I have been working with them of over three years now and the service has just been awesome. I contacted customer service to set up bill pay and the agent was exceptional …
Our mom had life insurance through Globe. They made the process go easily without any issues. I had to mail a death certificate, but wish it could have been emailed to them. Would have been faster. They’re very professional and helpful. I’m …
I canceled two policies with Globe Life in March 2022. I received the surrender checks in April. However, in May they deducted the premium for one of the policies. I called them and they told me the policy had been re-instated, but they …