(Translated by Google) Their customer service is a fraud… if it is possible to cancel the insurance with them, it is better to cancel it, they do not offer any type of support. …
(Translated by Google) 0 zero star I would give it. this company has serious problems in its collection system. Countless moments of nerves made us go through his disability! waste of time, hours on the phone begging to be charged !! always …
Was on hold for 40+ mi and line cut off
called 3 more times and tried different options was on hold for ever and line just cuts off ridicule’s.
waited so much time
If you get this company to finance your car don’t even though you pay it they will still find a way to take your car so you have to pay them even more >:(
Garbage. Need my title. I gave up on trying, now I need it as a trade in and it’s impossible to get. Hours of texting, emails and call attempts. No resolution at all.
One star because you have to! they never answer the phone! they cannot be that busy. Hire staff! OMG. Got them one time along time ago and it was awful service!
I HATE HATE HATE THIS COMPANY. IF I COULD RATE THEM NEGATIVE FIVE (-5) I WOULD. EVEN 1 STAR IS TOO HIGH. CUSTOMER SERVICE IS THE WORST I’VE EVER EXPERIENCED.
IF YOU WANT A QUIET LIFE,— DO NOT– . I REPEAT . DO NOT LEASE OR TAKE ANY LOAN FROM GM FINANCIAL,
IT IS THE WORST CUSTOMER SERVICE THAT YOU CAN IMAGINE. …
bad customer service at GM in my opinion the worst customer service you can receive and in order to get any response from these people you got to be calling them every single day until you get your answer.
I’ve been trying to get an extension, I was lied to about the extension and I’m getting no where, yes I’ve been late before but I’ve caught up and I’ve held full coverage insurance…. I don’t see why I can’t get an extension they just …
This company has to be the most incompetent financing company ever created. They have reported late payments on my credit report which are completely false. DO NOT USE THESE PEOPLE.
I wish i have read these reviews prior to dealing with this company. Their customer service is horrible. The representatives are like robots just repeating themselves. When a call gets dropped they never call back so you have to call back, go thru 15 min of menu selections and again explain your your whole situation.
Way to show you care for your employees. As we try to keep our kids safe you continue to keep your call centers open hence bringing the germs home to families. So your part and close your doors for 2 weeks you barely pay them anyway and …
Hello my name is Maurice Rush and I’m paying a HUGE price for being unemployed due to COVID 19. My vehicle was considered a total loss back in April of 2020 and insurance paid most of the amount due and I was left with a balance of $571 …
Never had anything negative to say about them until now. I contacted them to apply an extra payment to my principal on 4/2/20. My principal balance is still the same as it was before they claimed to have applied the payment. Where is my money? This is ridiculous.
There is NO WAY that your hold time is 2 HOURS!!!!!!!! And then after waiting that long? What is it because the line just disconnects? I sent a request for someone to call me back because yesterday I waited for a collective of 4 hours …
STAY AWAY FROM THESE PPL AND READ ALL THE NEG REVIEWS THEY ARE TRUE. THEIR RESPONSE IS AUTO GENERATED AND THE WEBSITE WILL NOT LET YOU MAKE A COMPLAINT. I WILL SEE THEM IN COURT THANK GOD THROUGH MY UNION IT WILL NOT COST ME NOTHING TO TAKE …
I wouldn’t lease a big wheel with this company. Lease a Cruz and after an accident it was deemed a total loss. Welp these stupid facks just won’t apply the check from my insurance company! My credit score is now suffering bc I refuse to …
Worst company ever to lease from, I had a buyer to take over my lease, the guy had good credit, gm financial would approve, bow because mynlease is 12 months or less I am unable to find another buyer, this is all because if their ridiculous rules. DONT LEASE FROM THIS CROOKED THEIVING COMPANY!!!! I WONT EVER AGAIN!
I run a Travel Agency and for the past few weeks I have been getting customers from GM Financial calling my business. I have a Toll number also but it’s not like the one people are quoting me which means that its being rolled over onto my …
GM Financial is an alias of Americredit, who specializes in taking advantage of those with less than perfect credit, offering loans with crazy high interest rates, then providing extremely horrible customer service.. Do not do business with this company..
Gm financial has the poorest customer service ever!! Nobody wants to do their job and there is no accountability what so ever with your company!! I cant get anyone to handle the total loss on my car and loss mitigation keeps giving me the …
HORRIBLE GHETTO COMPANY
Super unprofessional I am so shocked and disgusted . Their website has been down for like 2 weeks ! I have been trying to pay my first bills since ! I called …
I am really not sure why GM financial has been so slandered on this review site.
This is the 4th vechicle we have leased from GM we have had nothing but AMAZING …
For 5 months straight they keep calling me to tell me my payment was late.. Except for 5 months straight I have been putting my auto-payment option in. They keep saying they never seen the application. Absolutely ridiculous. They make me …
Warning!! This is a scam finance conpany. I paid off my vehicle 100% and 2 months later claim I owe more interest fees that equal a car payment of over $600 ??? They refuse to call me and explain the mystery interest fees? They reported me 30 days late on a payment, yet my vehicle is paid off months ago. SCAM Company!
Currently working on a law suit against GM Financial. They have terrible customer service and have damaged my credit score simply because they are not organized and are just an extreme scam. I have had amazing results with other companies. Please be aware and do not go thru GM Financial.
If I could give 0.5 of a star I would. They are completely incompetent and dishonest. I dealt with the Overturn Department (Lease) and they gave me one false story after another. I was affected by COVID19 and they are holding me to a …
GM Financial is an awesome company! I appreciate their compassion and willingness to help in a hardship! They are flexible with arrangements, and give you options to help keep you on track! A customer representative name Matt in their …
Same problem as most of the reviewers here, better buy your lease, release a GM or they will charge you BIG! 22+ accounts never late, score went from 780 to 620 only due to dispute with GMF. Totally disrupting my life. And PS can’t submit complaint online says “error try later”.
GM is an awful company. They are unresponsive, lie, and give customers the run around. They have been stringing us along and lying for the past 5 1/2 months straight. Their customer service representatives are unprofessional, evasive, and …
I paid off my car and have been getting the run around for my title for over 3 months. I’m looking into what legal actions I can take against them, this is ridiculous. I don’t know what car I’m buying next but it sure won’t be a GM car.
I see I am not the only one that has this problem. They do not work with you. I had to retire for medical reasons and missed 2 payments and told them I was waiting on my disability to start. Since then I have been making my payments. They …
Dont deserve 1 star. Loan since 2014. I have called my husband has called and no 1 fixes the credit report. Gm reported loan as in bk. It wasnt included bk. I reaffirmed the loan. Payments on time or early. I dispute with credit bureau …
They do not even deserve one star. They have lost my insurance check for hail damage- over $3400 dollars and the insurance says it was deposited by GM Financial and have provided me with proof. And now GM Financial has no records of the …
My apologies in advance as this company is completely and utterly a horrible company to their customers for many many years. Customers new and old take a look at your credit reports, Gm are giving false information and pure illegal …
Leased my first vehicle from GM through GMFinancial last year in October and so far I have had the worst experience with their service. The first invoice never arrived to my home, and after calling the dealership and GMFinancial every week …
They would not accept an application (the sales team put my SSN for both spouses-their fault). So we paid it off in full. now they hold my title for $62. they will not answer phone calls and they will not give a ledger and they will not …
These guys are an absolute nightmare to work with. After our lease ended, they still kept pulling payments out and refused to reimbursed us. Then their call center was off line in January and our dealer couldn’t even reach anyone there. …
After I bought out my lease, they charged me a restocking fee, refused to waive it and said the dealership didn’t pay it. The dealership said they would pay it, but never did. Now, my credit is ruined. Never buying a GM vehicle ever again.
This financial piece of the company is impossible to talk to a human in a TIMELY MANNER. The wait times are 25 minutes, 15 minutes, etc. Who can sit on the phone that long while at work?! The chat feature is also a joke, same kind of wait …
This is the worst experience anyone could ever have. My payments are set up for auto withdrawal and GM never misses a withdrawal but then for some unknown and mysterious reason (their words) it gets applied to a previous month or not …
We have a truck loan with GM financial. We receive our monthly bill by mail and pay each month with a check. As soon as we receive the bill, we immediately have to write a check and send it out or it will be late. (They give no time when …
Call back in June when I didn’t receive my bill, they told me to pay with them no charge for Indiana. Few days later my bank account was charged a 7.00 fee .
Call in July to find out I was told wrong . …
On 5/22/15, I entered into a Lease with GM Financial for a 2015 Equinox. I received the bill for June, paid online, and enrolled in Auto Pay. On 7/21/15 I logged into my account to see if AutoPay had taken effect or if I needed to pay the …
I would give negative stars if it was allowed. I leased a vehicle – paid off. Now they are trying to take a lease payment after I am due a credit from overpayment of a lease pay off. CSR with the lease department is 0 help. Because the …
GM is the worst company I have ever experienced. They do not even deserve one star rating. Back in 2010, my aging father signed a 3 year lease on a Malibu for my mom. One year later my mom died of cancer. When my father tried to return the …
This company is horrible. My husband was leasing his truck when he passed away February 18th 2019 during a procedure at the hospital. I contacted GM immediately to explain. They assured me there would not be a problem. So within 2 weeks my …
Unbelievable how terrible this operates. After dinging mine and my cosigners credit several times because they kept telling us we were current on payment and the autopay was saying we were delinquent. We finally turn in the last of the 3 or …
Should have read these reviews before leasing. Made all necessary payments. GM Financial mis-allocated my property tax payments and my entire account has been in disarray for roughly 6 months. …
Terrible and borderline scam artists. End of lease was in October and they overcharged me on my lease disposition fee and wear and tear multiple times. They lied and told me they “could not update the amount due” that was shown on my …
Unorganized and willing to charge you money at every turn. After owning 4 GM vehicles, my 4th vehicle sat in a garage for nearly a year while I was in Europe. When I turned the car in the dealer told me no payments were due. Now I get a …
Terrible process to do a state title relocation. All I needed to register my vehicle in Missouri was a simple signed document that I emailed and faxed to the email provided by the experience team. I have them explicit instructions to fax it …
I have been leasing from GM for over 20 years. In fact just did another three leases in the same month for my family. This will most likely be my last GM lease. Terrible support and loyalty means nothing. …
I turned my car in 9 months ago. I’m still dealing with them. Even after I was told I was good. They’re demanding 400 bucks from me now. They have no honor system what so ever, even Walmart has a better honor system. I have been lied to …
I leased a vehicle at a GM dealership with financing by GM Financial. When I signed the lease the dealership did not explain to me about the deposition fee. When I returned the vehicle they billed me $422 for the deposition. I reached out …
Such a poor customer service experience – very disappointing. For the past 10 days I have been trying to return my Chevrolet lease, which the closest dealer has refused to take back. The dealer blames GM and GM’s policies. When I spoke …
AmeriCredit/GM financial is very fraudulent with their business practices. I had 8 more payments remaining (pay off is January 2020) and the company says that I still owe about $2,279 in fees which is crazy!! Every time you attempt to pay …
HORRIBLE!!! This past June I turned in an (end of lease) Chevy Silverado which after three years there were no problems with GM Financial however the end of lease turn in – has become a nightmare. After turning in a truck with very low …
Last March, 2018 I purchased a new car from a GM dealership. In April, 2018, I turned in my leased GM vehicle. All paperwork and reports were completed including notifying GM Financial. Two months later, I received a call from GM …
I will never do business with this company again. I have 3 payments remaining and my loan is 96% paid and GM Financial is reporting to the credit bureaus that my loan is 73% paid with a balance of 7,000 remaining. How???? And now 2 payments …
So after 3 years of good payment history the last payment was lost even though my bank showed proof payment was issues but looks like its lost during processing with GM and we opened investigation for a month and ended up they couldn’t find …
I called to clarify my account. My online account stated I owed 6 months left. But my principal did match up. I had spent the last 6 months over paying on my account. I spent 2 hours on the phone. They said they would adjust my principal to …
I will NEVER use GM again. After leasing for 3 years and paying on time and in full every single time and returning the vehicle in nearly new condition, no excess wear and tear and under my miles I returned my vehicle and was told that I …
This company will not give me any information about my own vehicle. If anyone has any information on how to locate a vehicle with just the vin number I would love to know how it is done. I’m not sure why they left the number I call where …
GM Financial is anything but professional. We paid off our lease well over a month ago. We have called weekly since regarding the title of our vehicle. Each time we were told different things by each customer service representative we spoke …
RUN!!! GM Financial is a nightmare to deal with. We had a lease that we bought out. We received the payoff information and transferred the funds the same day. We filled out the paper work and submitted that via fax. 3 weeks later we call …
I have tried making my payment on the ap and customer has left me screwed with no other option than to pay extra or start everything completely over. Awful customer service. I’ve been trying to pay my car payment for over an hour and they have been no help
My brother is a co-signer on an account and they decided to put an negative remark on his credit..not the owners. He has called numerous time and its the same thing “another supervisor” “I cant fix it” “I don’t have the authority” and my …
GM Financial is the worst company I’ve ever dealt with in trying to resolve a simple issue. They reported a Late Payment over 30 days late, which in fact was only late because my autopay malfunctioned, which is on their side. They refused …
My customer service experience with GM Financial was extremely unpleasant. The agent was rude, impatient and unhelpful. I stopped being their customer over two years ago. I asked my personal records to be deleted from their marketing …
This company is awful. 0 stars should be an option. I have a car lease coming to an end in October of this year. I called for the buyout payoff and they advised that my account was past due which I couldn’t imagine was possible because …
Horrible company to deal with. We leased 3x and are finally DONE!! They incorrectly put a negative delinquency on our credit report, now have to correct it and there excuse was “sorry we did make a mistake”. Completely unacceptable …
Actually wouldn’t even give them 1 Star. Agree with some of other previous reviews, poor poor customer service, on hold for long durations, kept throwing my car dealer under the bus blaming the issue on them. There was a typo error on my …
My son had a vehicle financed through GM with only a few more payments remaining…for whatever reason, he had issues with his bank in which the bank caused a lot of his payments to be returned. After speaking with the bank and they did …
(Translated by Google) Their customer service is a fraud… if it is possible to cancel the insurance with them, it is better to cancel it, they do not offer any type of support. …
(Translated by Google) 0 zero star I would give it. this company has serious problems in its collection system. Countless moments of nerves made us go through his disability! waste of time, hours on the phone begging to be charged !! always …
Dropped my credit score 134 points when i was two days past due because of being in hospital
Great area of city
Terrible customer service
Great work environment
Website down for a week!
Terrible Service! Unprofessional! Charlatans! Liars!
Very disappointing , lie after a lie , their reprsentives are very rude , I would never deal with them again
Terrible Service – long hold times and inept contact us messaging!!
If you have an issue, good luck with getting a resolution. Lazy!
Horrible experience with this company! Never will i finance any vehicle with them!
Please what ever you do, do not finance through this company again. Horrible customer service such liers.
Was on hold for 40+ mi and line cut off
called 3 more times and tried different options was on hold for ever and line just cuts off ridicule’s.
waited so much time
If you get this company to finance your car don’t even though you pay it they will still find a way to take your car so you have to pay them even more >:(
Terrible on hold for 45 min still no answer customer service is TERRIBLE TERRIBLE unorganized everyone gives different info they are RUDE
Garbage. Need my title. I gave up on trying, now I need it as a trade in and it’s impossible to get. Hours of texting, emails and call attempts. No resolution at all.
They FAIL/Failed when it comes to (3+ years loyal customer) Good Customer Experience. They dropped the ball and don’t own up to there error.
One star because you have to! they never answer the phone! they cannot be that busy. Hire staff! OMG. Got them one time along time ago and it was awful service!
I HATE HATE HATE THIS COMPANY. IF I COULD RATE THEM NEGATIVE FIVE (-5) I WOULD. EVEN 1 STAR IS TOO HIGH. CUSTOMER SERVICE IS THE WORST I’VE EVER EXPERIENCED.
The worst. Only put 1 star because I had to
IF YOU WANT A QUIET LIFE,— DO NOT– . I REPEAT . DO NOT LEASE OR TAKE ANY LOAN FROM GM FINANCIAL,
IT IS THE WORST CUSTOMER SERVICE THAT YOU CAN IMAGINE. …
bad customer service at GM in my opinion the worst customer service you can receive and in order to get any response from these people you got to be calling them every single day until you get your answer.
I’d rather squeeze lemons into my eyeballs than deal with you guys again
I’ve been trying to get an extension, I was lied to about the extension and I’m getting no where, yes I’ve been late before but I’ve caught up and I’ve held full coverage insurance…. I don’t see why I can’t get an extension they just …
Legal refuses to help with getting your name off a car loan even when you have court documents signed by a judge to do so.
This company has to be the most incompetent financing company ever created. They have reported late payments on my credit report which are completely false. DO NOT USE THESE PEOPLE.
I wish i have read these reviews prior to dealing with this company. Their customer service is horrible. The representatives are like robots just repeating themselves. When a call gets dropped they never call back so you have to call back, go thru 15 min of menu selections and again explain your your whole situation.
Way to show you care for your employees. As we try to keep our kids safe you continue to keep your call centers open hence bringing the germs home to families. So your part and close your doors for 2 weeks you barely pay them anyway and …
Hello my name is Maurice Rush and I’m paying a HUGE price for being unemployed due to COVID 19. My vehicle was considered a total loss back in April of 2020 and insurance paid most of the amount due and I was left with a balance of $571 …
Never had anything negative to say about them until now. I contacted them to apply an extra payment to my principal on 4/2/20. My principal balance is still the same as it was before they claimed to have applied the payment. Where is my money? This is ridiculous.
There is NO WAY that your hold time is 2 HOURS!!!!!!!! And then after waiting that long? What is it because the line just disconnects? I sent a request for someone to call me back because yesterday I waited for a collective of 4 hours …
STAY AWAY FROM THESE PPL AND READ ALL THE NEG REVIEWS THEY ARE TRUE. THEIR RESPONSE IS AUTO GENERATED AND THE WEBSITE WILL NOT LET YOU MAKE A COMPLAINT. I WILL SEE THEM IN COURT THANK GOD THROUGH MY UNION IT WILL NOT COST ME NOTHING TO TAKE …
I wouldn’t lease a big wheel with this company. Lease a Cruz and after an accident it was deemed a total loss. Welp these stupid facks just won’t apply the check from my insurance company! My credit score is now suffering bc I refuse to …
Worst company ever to lease from, I had a buyer to take over my lease, the guy had good credit, gm financial would approve, bow because mynlease is 12 months or less I am unable to find another buyer, this is all because if their ridiculous rules. DONT LEASE FROM THIS CROOKED THEIVING COMPANY!!!! I WONT EVER AGAIN!
I run a Travel Agency and for the past few weeks I have been getting customers from GM Financial calling my business. I have a Toll number also but it’s not like the one people are quoting me which means that its being rolled over onto my …
Scam company they will steal from you. Do not ever get financing through this company.
GM Financial is an alias of Americredit, who specializes in taking advantage of those with less than perfect credit, offering loans with crazy high interest rates, then providing extremely horrible customer service.. Do not do business with this company..
Gm financial has the poorest customer service ever!! Nobody wants to do their job and there is no accountability what so ever with your company!! I cant get anyone to handle the total loss on my car and loss mitigation keeps giving me the …
HORRIBLE GHETTO COMPANY
Super unprofessional I am so shocked and disgusted . Their website has been down for like 2 weeks ! I have been trying to pay my first bills since ! I called …
I am really not sure why GM financial has been so slandered on this review site.
This is the 4th vechicle we have leased from GM we have had nothing but AMAZING …
For 5 months straight they keep calling me to tell me my payment was late.. Except for 5 months straight I have been putting my auto-payment option in. They keep saying they never seen the application. Absolutely ridiculous. They make me …
Warning!! This is a scam finance conpany. I paid off my vehicle 100% and 2 months later claim I owe more interest fees that equal a car payment of over $600 ??? They refuse to call me and explain the mystery interest fees? They reported me 30 days late on a payment, yet my vehicle is paid off months ago. SCAM Company!
Currently working on a law suit against GM Financial. They have terrible customer service and have damaged my credit score simply because they are not organized and are just an extreme scam. I have had amazing results with other companies. Please be aware and do not go thru GM Financial.
If I could give 0.5 of a star I would. They are completely incompetent and dishonest. I dealt with the Overturn Department (Lease) and they gave me one false story after another. I was affected by COVID19 and they are holding me to a …
GM Financial is an awesome company! I appreciate their compassion and willingness to help in a hardship! They are flexible with arrangements, and give you options to help keep you on track! A customer representative name Matt in their …
Same problem as most of the reviewers here, better buy your lease, release a GM or they will charge you BIG! 22+ accounts never late, score went from 780 to 620 only due to dispute with GMF. Totally disrupting my life. And PS can’t submit complaint online says “error try later”.
GM is an awful company. They are unresponsive, lie, and give customers the run around. They have been stringing us along and lying for the past 5 1/2 months straight. Their customer service representatives are unprofessional, evasive, and …
I paid off my car and have been getting the run around for my title for over 3 months. I’m looking into what legal actions I can take against them, this is ridiculous. I don’t know what car I’m buying next but it sure won’t be a GM car.
I see I am not the only one that has this problem. They do not work with you. I had to retire for medical reasons and missed 2 payments and told them I was waiting on my disability to start. Since then I have been making my payments. They …
Dont deserve 1 star. Loan since 2014. I have called my husband has called and no 1 fixes the credit report. Gm reported loan as in bk. It wasnt included bk. I reaffirmed the loan. Payments on time or early. I dispute with credit bureau …
They do not even deserve one star. They have lost my insurance check for hail damage- over $3400 dollars and the insurance says it was deposited by GM Financial and have provided me with proof. And now GM Financial has no records of the …
My apologies in advance as this company is completely and utterly a horrible company to their customers for many many years. Customers new and old take a look at your credit reports, Gm are giving false information and pure illegal …
Leased my first vehicle from GM through GMFinancial last year in October and so far I have had the worst experience with their service. The first invoice never arrived to my home, and after calling the dealership and GMFinancial every week …
They would not accept an application (the sales team put my SSN for both spouses-their fault). So we paid it off in full. now they hold my title for $62. they will not answer phone calls and they will not give a ledger and they will not …
These guys are an absolute nightmare to work with. After our lease ended, they still kept pulling payments out and refused to reimbursed us. Then their call center was off line in January and our dealer couldn’t even reach anyone there. …
After I bought out my lease, they charged me a restocking fee, refused to waive it and said the dealership didn’t pay it. The dealership said they would pay it, but never did. Now, my credit is ruined. Never buying a GM vehicle ever again.
This financial piece of the company is impossible to talk to a human in a TIMELY MANNER. The wait times are 25 minutes, 15 minutes, etc. Who can sit on the phone that long while at work?! The chat feature is also a joke, same kind of wait …
This is the worst experience anyone could ever have. My payments are set up for auto withdrawal and GM never misses a withdrawal but then for some unknown and mysterious reason (their words) it gets applied to a previous month or not …
We have a truck loan with GM financial. We receive our monthly bill by mail and pay each month with a check. As soon as we receive the bill, we immediately have to write a check and send it out or it will be late. (They give no time when …
I was approved for 2month deferment. I paid in February as deferment was for dec and January due to job loss.
They repoed my car!!!!!!! …
Call back in June when I didn’t receive my bill, they told me to pay with them no charge for Indiana. Few days later my bank account was charged a 7.00 fee .
Call in July to find out I was told wrong . …
On 5/22/15, I entered into a Lease with GM Financial for a 2015 Equinox. I received the bill for June, paid online, and enrolled in Auto Pay. On 7/21/15 I logged into my account to see if AutoPay had taken effect or if I needed to pay the …
I would give negative stars if it was allowed. I leased a vehicle – paid off. Now they are trying to take a lease payment after I am due a credit from overpayment of a lease pay off. CSR with the lease department is 0 help. Because the …
GM is the worst company I have ever experienced. They do not even deserve one star rating. Back in 2010, my aging father signed a 3 year lease on a Malibu for my mom. One year later my mom died of cancer. When my father tried to return the …
This company is horrible. My husband was leasing his truck when he passed away February 18th 2019 during a procedure at the hospital. I contacted GM immediately to explain. They assured me there would not be a problem. So within 2 weeks my …
Unbelievable how terrible this operates. After dinging mine and my cosigners credit several times because they kept telling us we were current on payment and the autopay was saying we were delinquent. We finally turn in the last of the 3 or …
Should have read these reviews before leasing. Made all necessary payments. GM Financial mis-allocated my property tax payments and my entire account has been in disarray for roughly 6 months. …
Terrible and borderline scam artists. End of lease was in October and they overcharged me on my lease disposition fee and wear and tear multiple times. They lied and told me they “could not update the amount due” that was shown on my …
Unorganized and willing to charge you money at every turn. After owning 4 GM vehicles, my 4th vehicle sat in a garage for nearly a year while I was in Europe. When I turned the car in the dealer told me no payments were due. Now I get a …
Terrible process to do a state title relocation. All I needed to register my vehicle in Missouri was a simple signed document that I emailed and faxed to the email provided by the experience team. I have them explicit instructions to fax it …
I have been leasing from GM for over 20 years. In fact just did another three leases in the same month for my family. This will most likely be my last GM lease. Terrible support and loyalty means nothing. …
I turned my car in 9 months ago. I’m still dealing with them. Even after I was told I was good. They’re demanding 400 bucks from me now. They have no honor system what so ever, even Walmart has a better honor system. I have been lied to …
I leased a vehicle at a GM dealership with financing by GM Financial. When I signed the lease the dealership did not explain to me about the deposition fee. When I returned the vehicle they billed me $422 for the deposition. I reached out …
I Have been dealing with GM Financial since 2014. Everything was alright until I had a car accident 5/5/2015. …
Such a poor customer service experience – very disappointing. For the past 10 days I have been trying to return my Chevrolet lease, which the closest dealer has refused to take back. The dealer blames GM and GM’s policies. When I spoke …
AmeriCredit/GM financial is very fraudulent with their business practices. I had 8 more payments remaining (pay off is January 2020) and the company says that I still owe about $2,279 in fees which is crazy!! Every time you attempt to pay …
HORRIBLE!!! This past June I turned in an (end of lease) Chevy Silverado which after three years there were no problems with GM Financial however the end of lease turn in – has become a nightmare. After turning in a truck with very low …
Update: Sent an email to the address that was commented and have yet to get a response. No surprise. …
Last March, 2018 I purchased a new car from a GM dealership. In April, 2018, I turned in my leased GM vehicle. All paperwork and reports were completed including notifying GM Financial. Two months later, I received a call from GM …
I will never do business with this company again. I have 3 payments remaining and my loan is 96% paid and GM Financial is reporting to the credit bureaus that my loan is 73% paid with a balance of 7,000 remaining. How???? And now 2 payments …
I would give a ZERO if I could…
I had my lease on auto-pay and it was somehow turned off and they reported to …
So after 3 years of good payment history the last payment was lost even though my bank showed proof payment was issues but looks like its lost during processing with GM and we opened investigation for a month and ended up they couldn’t find …
I called to clarify my account. My online account stated I owed 6 months left. But my principal did match up. I had spent the last 6 months over paying on my account. I spent 2 hours on the phone. They said they would adjust my principal to …
I will NEVER use GM again. After leasing for 3 years and paying on time and in full every single time and returning the vehicle in nearly new condition, no excess wear and tear and under my miles I returned my vehicle and was told that I …
This company will not give me any information about my own vehicle. If anyone has any information on how to locate a vehicle with just the vin number I would love to know how it is done. I’m not sure why they left the number I call where …
GM Financial is anything but professional. We paid off our lease well over a month ago. We have called weekly since regarding the title of our vehicle. Each time we were told different things by each customer service representative we spoke …
RUN!!! GM Financial is a nightmare to deal with. We had a lease that we bought out. We received the payoff information and transferred the funds the same day. We filled out the paper work and submitted that via fax. 3 weeks later we call …
I have tried making my payment on the ap and customer has left me screwed with no other option than to pay extra or start everything completely over. Awful customer service. I’ve been trying to pay my car payment for over an hour and they have been no help
My brother is a co-signer on an account and they decided to put an negative remark on his credit..not the owners. He has called numerous time and its the same thing “another supervisor” “I cant fix it” “I don’t have the authority” and my …
GM Financial is the worst company I’ve ever dealt with in trying to resolve a simple issue. They reported a Late Payment over 30 days late, which in fact was only late because my autopay malfunctioned, which is on their side. They refused …
My customer service experience with GM Financial was extremely unpleasant. The agent was rude, impatient and unhelpful. I stopped being their customer over two years ago. I asked my personal records to be deleted from their marketing …
This company is awful. 0 stars should be an option. I have a car lease coming to an end in October of this year. I called for the buyout payoff and they advised that my account was past due which I couldn’t imagine was possible because …
Horrible company to deal with. We leased 3x and are finally DONE!! They incorrectly put a negative delinquency on our credit report, now have to correct it and there excuse was “sorry we did make a mistake”. Completely unacceptable …
Actually wouldn’t even give them 1 Star. Agree with some of other previous reviews, poor poor customer service, on hold for long durations, kept throwing my car dealer under the bus blaming the issue on them. There was a typo error on my …
My son had a vehicle financed through GM with only a few more payments remaining…for whatever reason, he had issues with his bank in which the bank caused a lot of his payments to be returned. After speaking with the bank and they did …