Worst customer service I’ve ever experienced. I can’t get ahold of anyone during normal business hours to help me. It’s all automated and no one to talk to. I’ve been trying to get ahold of them for 4 hours. Switching banks ASAP!
Tried to use the ATM. Billed me for $500 plus $2 50 transaction fee, gave me no money from the ATM. Pulled into the drive thru ask for assistance, they told me to contact my bank.
Auto rates are amazing but they need to update their technology, have to go into the branch to pay a bill. Feels like you have to do 15 steps just to get one thing accomplished.
Amazing group of people. Have always been incredibly helpful and sympathetic. I am so glad to be a member of Gold Coast Federal Credit Union. Thank you
This bank participates in fraudulent unlawful activity and should be investigated. They use inside information to fraudulently host auction for vehicles in which they may have inside buyers. Beware. They are not on your side.
Excellent customer service. Great rates. It was very fast and easy to get my car loan. The dealership couldn’t come close to the rate I got from the Credit Union.
I would like to thank everyone for their honest reviews of this place. I would also like to inform the owner that I was swayed by popular customer opinion of their establishment, and will not be banking here. You have more than one issue …
I had a terrible experience today at this Credit Union. I went there in a heavy rainstorm to make a shared branch deposit in my home Credit Union in the North. They kept me waiting for at least 20 minutes, even changing tellers on me …
If I could’ve give this bank a zero review I would. They seem professional and understanding when you go to open accounts but the 1st time you have a problem you really see how they are. The so called supervisors don’t return your calls and …
Each employee is more wonderful and polite than the one before. Another credit union in the area had frozen my accounts because of incompetence. Gold Coast helped me get the matter cleared up, talked with my out of state credit union, and …
I used to love this credit union but over the past year I have had multiple issues with their online site They are always friendly when I call which is about once a week and usually takes about a half an hour. This is so unacceptable. Do not use this credit union, go to I Think Finincial they are very online user friendly
I applied for a loan recently and it was a really smooth and painless process! Staff was nice and patient with me in explaining all the documentation I would need to help be approved! I would definitely get another loan if/when it is needed!
I have been trying to contact GCFCU for the past week and the phone system does not work because NO ONE answers. Looking for someone to help me for potential business for my employees.
I do not know why Gold Coast changed their Gold Coast Member connection system that was clearly working to having you call in when this system does not work and they do not answer the phone. This is just one more hectic process to add to …
Vanessa at the drive through is the worst thing this branch have it!!! She’s so unfriendly and very unprofessional, everyone else in this branch is super nice. Kevin should look into this.
I got introduced to Gold Coast by my mother, from the very first time I walked in, I have had a very pleasant experience! First person to greet me upon entering the building was Dean, very friendly personality and helped me meet with the …
NEVER EVER USE THIS CREDIT UNION… I am advising everybody to never ever use this Credit Union. While traveling across the country I stopped at this Credit Union to use my Navy Federal Credit Union card and it gave me a receipt for $60 …
We received exceptional customer service with Lilly at Gold Coast! She answered all of our questions regarding a car loan and helped us navigate completing the documents required by the bank. Lilly was extremely patient, and responded …
A waste of money on infrastructure. That it is useless if the employees do not know how to treat the public. Today I went to open a checking account while Mrs. Josephine Apraku was there. improperly bad attention which caused me to leave the place without even being well attended.
I greatly appreciate how rapidly they responded to my complaint. Very understanding and compassionate towards my banking concerns. Thank you to the branch manager and Mr. ? for making this possible.
I’ve been a customer for 10 years now and wondering when systems and services will be more convenient and updated. The online and mobile systems are down way too much. I remember in the past the RPB branch ATM used to be down all the time. Think it’s time to level up services.
I been with gold coast Federal credit union ten years now this bank been so good to me over the years thanks to Miriam Medina she have a be part of me being with the gold coast. I almost life this bank bc I call customer service one of the …
If you are thinking of joining Goald Coast Credit Union, I recommend that you do not waste your time, first they make you a filter so that you can be a member, Wao! , I said it is a serious entity, they make you pay a membership, then they …
I had the pleasure of being referred to GCFCU to apply for a new car loan. I own a business and customer service is very important to me. I was greeted with a smile from the Branch Assistant Manager Estessi Lowery. She took me into her …
Shortly after my post, I received a follow up call from Josephine who’s always been my “go to girl”. I was so happy to hear she was back at the Palm Beach branch. She was following up with me and making sure I was being taken care of, …
Katie is extremely patient, helpful, and knowledgeable! I would definitely recommend her for any and all services needed. Any time I have a question or need help with something, she makes it a priority to make sure my question or concern is …
I’m reading the reviews (the bad ones) and I am totally surprised. I have been a member of Gold Coast for many years! I have had several mortgage loans with them along with savings and checking accounts. In all this time, I have never …
Contacted GCFCU regarding an auto loan special. Connected with Ms. Lowery and the loan was settled quickly, with minimal effort. Ms. Lowery walked me through the process and I was able to complete the refinance from the comfort of my home. Best auto loan experience ever. Professional, courteous, pleasant and expedient!
I waited for nearly 2 hours to open an account for my son. I checked my place in line to find out there were still 3 people ahead of me. Unfortunately there is only one person helping customers. Why renovate the credit union if you can’t …
I have been with GCFCU for many years. I recently went in to secure a car loan. It was the best experience I have had with a banker. Katie Johnson was the representative I worked with. She made it amazingly easy to apply for the loan. She …
Update: I am changing this review to 4 stars. Out of Fairness for Gold Coast. In the days following this review, I was reached out to by another Representative by the name of Kevin. He took the time to listen to my concerns and offered some …
Great people
Very rude !!!
Very helpful branch
Love it
Michelle was extremely rude.
Fast Service
Helpful creative Cooperative i e they listened!
Amazing Service Great staff I like it here
Friendly staff.aleays helpful and willing to do anything to give you the right answer
Best credit union in Palm Beach County!
Excellent service and staff I’m a member for over 25 years and still happy
Absolutely terrible credit union that doesn’t work around you at all. Wish I never joined
Completely dissatisfied with this branch. Long lines rude employees receptionist seems to always have an attitude
Been a member 10+ years, great rates and even better staff!
Worst customer service I’ve ever experienced. I can’t get ahold of anyone during normal business hours to help me. It’s all automated and no one to talk to. I’ve been trying to get ahold of them for 4 hours. Switching banks ASAP!
Tried to use the ATM. Billed me for $500 plus $2 50 transaction fee, gave me no money from the ATM. Pulled into the drive thru ask for assistance, they told me to contact my bank.
Auto rates are amazing but they need to update their technology, have to go into the branch to pay a bill. Feels like you have to do 15 steps just to get one thing accomplished.
Amazing group of people. Have always been incredibly helpful and sympathetic. I am so glad to be a member of Gold Coast Federal Credit Union. Thank you
This bank participates in fraudulent unlawful activity and should be investigated. They use inside information to fraudulently host auction for vehicles in which they may have inside buyers. Beware. They are not on your side.
Excellent customer service. Great rates. It was very fast and easy to get my car loan. The dealership couldn’t come close to the rate I got from the Credit Union.
I would like to thank everyone for their honest reviews of this place. I would also like to inform the owner that I was swayed by popular customer opinion of their establishment, and will not be banking here. You have more than one issue …
I had a terrible experience today at this Credit Union. I went there in a heavy rainstorm to make a shared branch deposit in my home Credit Union in the North. They kept me waiting for at least 20 minutes, even changing tellers on me …
Very awkwardly unfriendly establishment in Palm Springs…
Several reps sitting at desks in cubicle offices..which provide no privacy to …
Thank you Mr. Kevin and Ms.
Josephine to solve my situation promptly. I really appreciate all you did regarding this important matter. ♥️❗ …
If I could’ve give this bank a zero review I would. They seem professional and understanding when you go to open accounts but the 1st time you have a problem you really see how they are. The so called supervisors don’t return your calls and …
Each employee is more wonderful and polite than the one before. Another credit union in the area had frozen my accounts because of incompetence. Gold Coast helped me get the matter cleared up, talked with my out of state credit union, and …
I used to love this credit union but over the past year I have had multiple issues with their online site They are always friendly when I call which is about once a week and usually takes about a half an hour. This is so unacceptable. Do not use this credit union, go to I Think Finincial they are very online user friendly
I applied for a loan recently and it was a really smooth and painless process! Staff was nice and patient with me in explaining all the documentation I would need to help be approved! I would definitely get another loan if/when it is needed!
I have been trying to contact GCFCU for the past week and the phone system does not work because NO ONE answers. Looking for someone to help me for potential business for my employees.
I do not know why Gold Coast changed their Gold Coast Member connection system that was clearly working to having you call in when this system does not work and they do not answer the phone. This is just one more hectic process to add to …
Vanessa at the drive through is the worst thing this branch have it!!! She’s so unfriendly and very unprofessional, everyone else in this branch is super nice. Kevin should look into this.
Drive-thru is the fastest way to pay your car note ,very friendly staff ,I’ve never had a bad experience yet
I got introduced to Gold Coast by my mother, from the very first time I walked in, I have had a very pleasant experience! First person to greet me upon entering the building was Dean, very friendly personality and helped me meet with the …
NEVER EVER USE THIS CREDIT UNION… I am advising everybody to never ever use this Credit Union. While traveling across the country I stopped at this Credit Union to use my Navy Federal Credit Union card and it gave me a receipt for $60 …
We received exceptional customer service with Lilly at Gold Coast! She answered all of our questions regarding a car loan and helped us navigate completing the documents required by the bank. Lilly was extremely patient, and responded …
A waste of money on infrastructure. That it is useless if the employees do not know how to treat the public. Today I went to open a checking account while Mrs. Josephine Apraku was there. improperly bad attention which caused me to leave the place without even being well attended.
I greatly appreciate how rapidly they responded to my complaint. Very understanding and compassionate towards my banking concerns. Thank you to the branch manager and Mr. ? for making this possible.
I’ve been a customer for 10 years now and wondering when systems and services will be more convenient and updated. The online and mobile systems are down way too much. I remember in the past the RPB branch ATM used to be down all the time. Think it’s time to level up services.
I been with gold coast Federal credit union ten years now this bank been so good to me over the years thanks to Miriam Medina she have a be part of me being with the gold coast. I almost life this bank bc I call customer service one of the …
If you are thinking of joining Goald Coast Credit Union, I recommend that you do not waste your time, first they make you a filter so that you can be a member, Wao! , I said it is a serious entity, they make you pay a membership, then they …
I had the pleasure of being referred to GCFCU to apply for a new car loan. I own a business and customer service is very important to me. I was greeted with a smile from the Branch Assistant Manager Estessi Lowery. She took me into her …
Shortly after my post, I received a follow up call from Josephine who’s always been my “go to girl”. I was so happy to hear she was back at the Palm Beach branch. She was following up with me and making sure I was being taken care of, …
Katie is extremely patient, helpful, and knowledgeable! I would definitely recommend her for any and all services needed. Any time I have a question or need help with something, she makes it a priority to make sure my question or concern is …
I’m reading the reviews (the bad ones) and I am totally surprised. I have been a member of Gold Coast for many years! I have had several mortgage loans with them along with savings and checking accounts. In all this time, I have never …
Contacted GCFCU regarding an auto loan special. Connected with Ms. Lowery and the loan was settled quickly, with minimal effort. Ms. Lowery walked me through the process and I was able to complete the refinance from the comfort of my home. Best auto loan experience ever. Professional, courteous, pleasant and expedient!
I waited for nearly 2 hours to open an account for my son. I checked my place in line to find out there were still 3 people ahead of me. Unfortunately there is only one person helping customers. Why renovate the credit union if you can’t …
I have been with GCFCU for many years. I recently went in to secure a car loan. It was the best experience I have had with a banker. Katie Johnson was the representative I worked with. She made it amazingly easy to apply for the loan. She …
Update: I am changing this review to 4 stars. Out of Fairness for Gold Coast. In the days following this review, I was reached out to by another Representative by the name of Kevin. He took the time to listen to my concerns and offered some …