My Husband passed away on October 20th and the ambulance crew that responded were very rude and short tempered to me ,they made a horrible situation even worse .If you can’t have compassion you don’t need to be working in the medical field
Would rather bleed out than to call. With their response times I would probably die waiting anyways. At least they couldn’t send me a bill for the incompetent service.
This is the most unethical company I have ever encountered in my life. Their goal is apparently to treat people like dirt in a very difficult time of their lives. Avoid them at all costs.
Horrible Horrible! How can you tell someone who is transitioning out of this world that you are going to pick them up at 1:30 pm and now it’s 8:44 pm and no one has arrived for pickup. This is sad !!! If you are in a service business do your Job !
Very disappointed and dissatisfied with this service, my husband was in a car accident and neither ems wanted to help him actually made him walk to the Stretcher and actually told him he was not hurt wow,well guess what my husband had a …
Horrible service. They lie about pick up times. They never show up on time for transport to dialysis. Very Late or very early, leave and person laying on transport cart for over an hour. …
Linda Fay and Nickol Robertson,were very professional gentle and kind transporting my father who is 83 to a rehab center.They took their time with him and cared . You could tell they really cared.They made sure they knew of his injuries …
Gold Cross has transported my mother on several occasions. They have treated her very well each and every time. The cost is affordable for the service that you receive. She is very pleased with the service she has received for each individual who has transported her.
If I could rate this lower than a 1 I would. I was a slip and fall at a restaurant with neck, back, and head injuries. They sent out 2 people, both obese (EXTEMELY) and unable to really do their job. To avoid putting me on a back board, …
I am dismayed to see the negative reviews on this site. Gold Cross has come through beautifully when transporting my father and my mother these past few years. When my father passed away a few months ago, a beautiful soul was sent to my …
First of all, you people ain’t heroes and don’t DARE think that you are. I Had someone else call them, I wasn’t dying or anything. But after I “came to” I told them I’m fine, i need to go to work. They basically forced me, by telling the …
Very thankful for the quick, professional and compassionate care that is always exhibited by the paramedics/EMTs that assist our residents at The Claiborne. Cudos to John Smith for always being responsive. We appreciate all that the Gold Cross staff does!
Reviews speak loudly! . Maybe I missed a review. One five star but no comment as to why the rating was a five. All other reviews are extremely negative. I have had personal experience with them and with family members. I had a family member …
I called at 5:45pm to ask for a pickup. 30 minutes later no response and dispatch blew me off. 45 minutes later, I asked where was I on the list they were compiling. Again dispatch blew me off. I transported my friend to University myself. Took me 10 min. No ambulances in sight near or at the hospital.
This company provided me with a service last year, even though I have provided proof of TRICARE coverage this company ignored each time I sent proof of coverage and sent my account to a collection agency. DO NOT USE THIS COMPANY! …
My girlfriend and I had met with her wheelchair-bound grandmother (who Gold Cross was bringing there) at the hospital at 1:00 – her appointment was at 12:30. After being done around 2:45 – the time at which they were told to pick her up – …
Highway robbery prices for the service that I received. Over $1300 for them to not even clean my wound. All they did was wrap it, poorly, I might add and check my blood pressure on the way to the hospital. And that’s not all. They proceeded …
Edit: I swear these losers think they can do whatever they want. I was at I-20 coming into Jimmy Dyess pkwy and this Ford Explorer came tailing me without any siren or lights and tried to go around me like a maniac somewhere around 11:35pm …
Absolutely horrible experience for my 78 year old father. My dad was having back pain and confusion. The paramedics were not gentle with him. They put him on a stretcher and rolled him across the yard to the ambulance with my dad screaming …
Beyond ridiculous. Refused to tranaport a senior citizen from a nursing home. They asked the nurse to call back when the patient was in further distress and then Gold Cross would come pick him up. Gold Cross showed up 5 hrs later!
If I could give less than 1 star, I would. My elderly father has unfortunately had to use Gold Cross 3 times for transportation to the hospital. Each time that he’s dropped off, it’s at least 2+ hours after the appointment is finished …
I had to call Gold Cross EMS 3. Matt and Kaylah should up to transport me to the hospital. They were so friendly and kind to me during what I thought was an embarrassing moment. They had to call the fire department for a lift assist. This …
If there were NO stars that’s would they would get!!! Last week I called two times for my son 1st at 507am then 536am they NEVER SHOWED!!!!! I called for myself tonight at 550pm then 617pm then 647pm they said due to high call volume they …
The female who transported me was great the guy complained the whole time told me numerous times that I was a big guy and asked me to get off of the stretcher and walk even though I can’t when he got to my porch he told me my porch was …
I called for an ambulance at about 5pm. I called again at 6pm. At 10.55pm I got a call asking if I still needed an ambulance. NEVER HAVE I EVER NOR WILL I CALL AGAIN. I GAVE THEM A ONE BECAUSE THAT WAS THE LOWEST OPTION AVAILABLE.
Angie had a terrible attitude when I started asking additional questions. A rep before her, hung up on me. Spoke with John who stated he is the manager, had a rude tone when he answered the phone. Terrible customer service I would say.
SP1 driver parks in handicap, because he thinks he’s entitled. Then tries to intimidate the guy filming him after getting called out. Also throws racial slurs out. Classy and very professional. I’d use another ambulance service.
I would give zero stars if I could. My daughter called because her baby was unresponsive and having a seizer. Took them forever to get there and they didn’t even have all the equipment they should have. Backed into the ditch and had to be …
My 69 year old mother fell walking downtown & after waiting 45 minutes for an ambulance my brother decided to take her to the hospital. Among multiple injuries, she has a brain bleed. This is unacceptable! I watched 5 Gold Cross ambulances with EMTs / paramedics standing outside the AU ER talking.
I’m a former dispatcher and while I cannot atone for rude bedside manner, I can say without doubt that 95% of the dispatchers and EMTs/Medics here actually WANT to help save lives. This is one of the lowest paid industries and the crew sent …
A training program for all workers on how to act in public and a refresher on local ordinances, seems logical after the viral video of your worker. Parking in handicap and threatening citizens. Investigate this matter and make the right …
We needed patient transport to the ER from a dialysis clinic. First call to Gold Cross was made at roughly 1:30pm, we waited till 4pm called again to be told they were backed up and it would be awhile. 6pm rolled around and they still had …
The EMTs in number 21 this morning, were ride to my wife. We’re upset that she couldn’t stand because she was throwing up. Didn’t offer a bag or anything even though they were here because she was throwing up constantly. She could barely …
Wonderful folks!..great experience.
Horrible employees!!!
This is a GREAT ambulance service. I highly recommend!
They do not accept tri-care.
They like parking in handicapped spots, and flinging out racial slurs when called out on it…
My Husband passed away on October 20th and the ambulance crew that responded were very rude and short tempered to me ,they made a horrible situation even worse .If you can’t have compassion you don’t need to be working in the medical field
Would rather bleed out than to call. With their response times I would probably die waiting anyways. At least they couldn’t send me a bill for the incompetent service.
Vehicle nearly caused 2 seperate accidents on I-20 Eastbound near Eatonton. Not actual Ambulance, but van/car,
This is the most unethical company I have ever encountered in my life. Their goal is apparently to treat people like dirt in a very difficult time of their lives. Avoid them at all costs.
I work there so I’m biased, but there are people here that want to treat you like family. …
Sp1 needs to be fired and needs to learn how to treat people
Horrible Horrible! How can you tell someone who is transitioning out of this world that you are going to pick them up at 1:30 pm and now it’s 8:44 pm and no one has arrived for pickup. This is sad !!! If you are in a service business do your Job !
Very disappointed and dissatisfied with this service, my husband was in a car accident and neither ems wanted to help him actually made him walk to the Stretcher and actually told him he was not hurt wow,well guess what my husband had a …
Horrible service. They lie about pick up times. They never show up on time for transport to dialysis. Very Late or very early, leave and person laying on transport cart for over an hour. …
My wife did not drive off after ambulance that took me the ER at Fort Gordon hospital. …
Linda Fay and Nickol Robertson,were very professional gentle and kind transporting my father who is 83 to a rehab center.They took their time with him and cared . You could tell they really cared.They made sure they knew of his injuries …
Gold Cross has transported my mother on several occasions. They have treated her very well each and every time. The cost is affordable for the service that you receive. She is very pleased with the service she has received for each individual who has transported her.
If I could rate this lower than a 1 I would. I was a slip and fall at a restaurant with neck, back, and head injuries. They sent out 2 people, both obese (EXTEMELY) and unable to really do their job. To avoid putting me on a back board, …
I am dismayed to see the negative reviews on this site. Gold Cross has come through beautifully when transporting my father and my mother these past few years. When my father passed away a few months ago, a beautiful soul was sent to my …
Just watched there YouTube vidio guy parking I’m a disabled spot. Wow
WOW. The video of the SUV lic plate EU3755, wow that driver not nice. Just WOW‼️
First of all, you people ain’t heroes and don’t DARE think that you are. I Had someone else call them, I wasn’t dying or anything. But after I “came to” I told them I’m fine, i need to go to work. They basically forced me, by telling the …
Very thankful for the quick, professional and compassionate care that is always exhibited by the paramedics/EMTs that assist our residents at The Claiborne. Cudos to John Smith for always being responsive. We appreciate all that the Gold Cross staff does!
Reviews speak loudly! . Maybe I missed a review. One five star but no comment as to why the rating was a five. All other reviews are extremely negative. I have had personal experience with them and with family members. I had a family member …
Employees park in handicap parking then when told to move try and fight about it and starts making racist comments. car #Sp1
I called at 5:45pm to ask for a pickup. 30 minutes later no response and dispatch blew me off. 45 minutes later, I asked where was I on the list they were compiling. Again dispatch blew me off. I transported my friend to University myself. Took me 10 min. No ambulances in sight near or at the hospital.
This company provided me with a service last year, even though I have provided proof of TRICARE coverage this company ignored each time I sent proof of coverage and sent my account to a collection agency. DO NOT USE THIS COMPANY! …
My girlfriend and I had met with her wheelchair-bound grandmother (who Gold Cross was bringing there) at the hospital at 1:00 – her appointment was at 12:30. After being done around 2:45 – the time at which they were told to pick her up – …
Highway robbery prices for the service that I received. Over $1300 for them to not even clean my wound. All they did was wrap it, poorly, I might add and check my blood pressure on the way to the hospital. And that’s not all. They proceeded …
Edit: I swear these losers think they can do whatever they want. I was at I-20 coming into Jimmy Dyess pkwy and this Ford Explorer came tailing me without any siren or lights and tried to go around me like a maniac somewhere around 11:35pm …
Absolutely horrible experience for my 78 year old father. My dad was having back pain and confusion. The paramedics were not gentle with him. They put him on a stretcher and rolled him across the yard to the ambulance with my dad screaming …
Transported my uninsured daughter to our home after an auto accident that caused her to be temporarily wheelchair bound for a very reasonable price
Beyond ridiculous. Refused to tranaport a senior citizen from a nursing home. They asked the nurse to call back when the patient was in further distress and then Gold Cross would come pick him up. Gold Cross showed up 5 hrs later!
If I could give less than 1 star, I would. My elderly father has unfortunately had to use Gold Cross 3 times for transportation to the hospital. Each time that he’s dropped off, it’s at least 2+ hours after the appointment is finished …
I had to call Gold Cross EMS 3. Matt and Kaylah should up to transport me to the hospital. They were so friendly and kind to me during what I thought was an embarrassing moment. They had to call the fire department for a lift assist. This …
If there were NO stars that’s would they would get!!! Last week I called two times for my son 1st at 507am then 536am they NEVER SHOWED!!!!! I called for myself tonight at 550pm then 617pm then 647pm they said due to high call volume they …
The female who transported me was great the guy complained the whole time told me numerous times that I was a big guy and asked me to get off of the stretcher and walk even though I can’t when he got to my porch he told me my porch was …
Some of the workers are inexperienced. Multiple people are complaining about their cost especially for the elderly.
I called for an ambulance at about 5pm. I called again at 6pm. At 10.55pm I got a call asking if I still needed an ambulance. NEVER HAVE I EVER NOR WILL I CALL AGAIN. I GAVE THEM A ONE BECAUSE THAT WAS THE LOWEST OPTION AVAILABLE.
Angie had a terrible attitude when I started asking additional questions. A rep before her, hung up on me. Spoke with John who stated he is the manager, had a rude tone when he answered the phone. Terrible customer service I would say.
SP1 driver parks in handicap, because he thinks he’s entitled. Then tries to intimidate the guy filming him after getting called out. Also throws racial slurs out. Classy and very professional. I’d use another ambulance service.
I would give zero stars if I could. My daughter called because her baby was unresponsive and having a seizer. Took them forever to get there and they didn’t even have all the equipment they should have. Backed into the ditch and had to be …
My 69 year old mother fell walking downtown & after waiting 45 minutes for an ambulance my brother decided to take her to the hospital. Among multiple injuries, she has a brain bleed. This is unacceptable! I watched 5 Gold Cross ambulances with EMTs / paramedics standing outside the AU ER talking.
I’m a former dispatcher and while I cannot atone for rude bedside manner, I can say without doubt that 95% of the dispatchers and EMTs/Medics here actually WANT to help save lives. This is one of the lowest paid industries and the crew sent …
A training program for all workers on how to act in public and a refresher on local ordinances, seems logical after the viral video of your worker. Parking in handicap and threatening citizens. Investigate this matter and make the right …
We needed patient transport to the ER from a dialysis clinic. First call to Gold Cross was made at roughly 1:30pm, we waited till 4pm called again to be told they were backed up and it would be awhile. 6pm rolled around and they still had …
The EMTs in number 21 this morning, were ride to my wife. We’re upset that she couldn’t stand because she was throwing up. Didn’t offer a bag or anything even though they were here because she was throwing up constantly. She could barely …