Golden Valley Electric Association provides electric service to more than 90,000 residents in the Fairbanks, Delta, Nenana, Healy, Cantwell and other areas of interior Alaska.
| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
758 Illinois St, Fairbanks, AK 99701
GVEA sent out notices that their payment system changed and everyone needs to update their credit card info. I have left 5 messages at GVEA over the last 2 weeks to update. No call back, no one ever answers. What is wrong with this company?
Makes me laugh. 😂😆 …
This company is embarrassing. Absolute garbage.
Crooks and thieves this company is
This is ridiculous!! 😨 …
It’s a monopoly. Need I say more?
Good. The mako reactor is back online.
Thank you all for your hard work, working days and nights to try and keep power going for everyone 🙂
Very smooth billing transition in and out of rental properties
Its a wonderful company no question is stupid & always answered promptly
outage made me miss the end of Daytona 500.
Well today was our 5th power surge in 2 weeks COME ON! Figure it out already…..
Disgusting power company!!!!!!
These guys are rats. Has a monopoly, but still wants a start-up fee if your credit isn’t approved…I don’t even…
Very unreliable, needs to invest in infrastructure to provide reliable power to its customers. The smallest of windstorms causes power outages.
Beautiful day and the power still goes out for hours at a time use all the fees people pay to fix the infrastructure
Power flickers in the summer. Power flickers in the winter. Sometimes power goes out and stays out for hours. Call to report outage and the phone rings and call drops.
Power outages all the time. This company is also very greedy and since it’s the only electric company you have to put up with it. I hate this company.
Constant power outages, at least 2x weekly from my experience living in North Pole.
Thank you for being wonderful and for working out there in the dark cold night. We have heat because of those hard workers. Be safe and know we are grateful.
Very understanding and they work with you
Don’t answer your phone when they call I am personally blocking all of their numbers so they can’t charge me $32 for giving me a phone call. Being scam the state of Alaska has ever allowed.
They don’t answer their phone at all. I’ve called 5 times to five different options on the automated voice thing got one answer only to be in the wrong department and transferred to a voice mail to the “right” one. This is not the first time either.
If I could give GVEA ZERO STARS , I would’ve! Employee members very unprofessional! I don’t know who trains these people but something clearly needs to be done to better customer service.
Lady that answered the phone in “Operations” when I called to report a live power line on the road i told her I couldn’t get home she said ” Don’t go home then”
weird how when I move out of the house and turn everything off, unplug every all of the appliances and only have a boiler running my bill is still 200+ a month. No I don’t want to round up for someone else, I do not trust you to make the donation for me.
Horrible company, 0/5 if I could. Not only will they knock over your trash cans and not clean it up but they also apparently dont know a tree from a door handle when delivering notices. Wish I had better options.
Very poor power company, 4 outages in 6 months. Last for hours. Slow to repair, poor infrastructure, lazy workers. The village’s around the state have better power generation than gvea. Very poorly operated and managed…..
Terrible service. 240 dollar deposit and 10 dollar “records fee” if you have less than a 700 credit score. Atrocious customer service, rude, you have to repeat yourself constantly and when you ask for explanations on anything they give vague answers. “Well it could be a lot of things” would not recommend but the monopoly is theirs.
Golden Valley Electric Association has left our family homeless for 2 months with unreliable and lazy action and miscommunications. Our 9 year old daughter is forced to sleep on the floor. Why have we, the customer, been required to …
Horrible horrible job! Do not recommend them at all! They deserve to be SHUT DOWN! Came on our property without our permission and cut down one of our trees COMPLETELY without consulting us (because of power a power line issue, THE TREE HAD …
They can’t seem to keep the power on even in the dead of winter. When you call him you can’t talk to anybody to get an estimated time of repair. Pretty much I really awful Power Company. It must be nice to be a monopoly.
power went out after paying a week later for a day and they are closed on the weekends we get power every 2 to 3 hours and it goes off 15 minutes later
I really appreciate the hard work golden valley lineman and brushers do. They work in extreme conditions in all hours of the day and night. Reading through some of the other reviews makes me laugh. People giving a 1 star because they had to …
Highest energy costs in the nation to start.
No matter what we’ve done to use less electricity somehow our bill is always the same or higher. …
Horrible customer service, overpriced rates, and unnecessary additional fees
Crooks, electric bill is “estimated” based on your “assumed” usage. So replacing my entire house lights to LED did absolutely nothing to lower my bill, but without a doubt allowed them to provide less power to me. So…..your welcome GVEA.
After the meter changeout I had a lot of issues with loosing my electronics. Microwave, water pump, laptop, etc. My electrician figured out it must be due to a loose neutral. That is behind a locked box that even he was not allowed to …
Never in 15 years of paying utilities have I had to put down a deposit. They also wanted a “records” fee when I moved to New location within the same city and asked for another deposit only because I haven’t had service with them for at …
Excellent service at their office. Really appreciate their outage reporting maps so I know they know about an outage and have crews working on the outages. Glad to see that they are working on utility easement clearing in our neighbor hood. Their crews are efficient and courteous in the field.
By far the most scamming, overcharging company. Look at your bills people… why should they be alowed to charge four different fees. Hundreds of dollars go to this company out of hard earned money when really only about $80 of it is …
Added auto donations in bills that we have to opt out of. They probably donate in their name and get tax relief. Should expand into a garbage company since they are trash.
Very low quality of service; I was told that I had hundreds of dollars I owed them and I found out it negatively affected my credit, after bringing in all the receipts to prove I had already paid(which is not MY job to keep track of but …
I was told it was $45 to turn my power on today, $30 to turn it on tomorrow. No worries, I’m in a cabin and you have to pay your guy to come out and remove the boots from my meter to connect service. …
There have been several power outages over the last few days in our part of town. After seeing the two star reviews it was a reminder to me of how exceptional our experience with GVEA has been over the years. This includes a Thanksgiving …
Monopoly…. Not an easy payment system at all
Edit; called to tell me they declined my card, although the transaction went through… so now they get paid twice for one month bc they messed up and are …
Easy outage reporting system. Multiple payment options. Great customer service. Love the “do you want a call when your power has been restored?” feature. Great resources on website. Only one outage during a major storm in my one and a …
Price gouging crooks. Power service is poor and often flickers on/off. Be prepared for long outages in the winter. Prices are insane. GVEA rips people off because they can.
My power was disconnected for non-payment with no attempt to contact me by the phone number or email on file. I was sent one piece of mail once. I discovered this after hours, so there was no way to pay my bill and be reconnected and now I …
Customer service is friendly but if you sneeze wrong the power goes out for hours it’s crazy how extremely mild rain and wind causes power outages it’s almost like they don’t maintain trees near there lines
Remember to save all your emails and records with gvea for lawsuits. If they weren’t a monopoly they would be out of business.
Overcharges, makes changes without consulting the people that pay. Super greedy because they have a monopoly on power, which should be illegal.
I had a property disconnected for $38 in over due fees, which wasn’t using electricity. Heartless profitable non-profit.
I’ve lived up here for two months and already I have lost power more times and for longer than the entire 5 years I lived in florida through 3 hurricanes! To add insult to injury I pay 3X as much for power for “projected power usage” If you lose power in the summer this easily I cant wait to see how poorly they handle winter.
After being on the grid for 8 months and working with GVEA professionally for 18 months, I’m happy to say that because I understand our unique situation of our grid and how our power is produced in the interior… I am proud of the people who …
Bunch of shmucks. Wanted to charge me $1,100 just to switch the electric in my name for my rental. All because the PREVIOUS tenants used a lot of electricity. Like, what? They must be smoking crack. Would give them zero stars if possible.
GVEA has a monopoly over the state of Alaska and it should be illegal. If I could use any other electric company, I would. Overall horrible experience.
This company screws over locals because it is the only electric company in town. I woke up one day to my power surging in my home and GVEA charged me $1200 on my electric bill although it was their fault. But they somehow managed to make …
I stopped by to use their FLO charging units and once I figured out who I needed to speak with everything worked great. If you are a customer with their utility, you have plenty of wonderful folks working their on your behalf! …