Office staff is ALWAYS very nice, and willing to help in any way possible, but the lack of modern payment methods is KILLER… Trying to get there before they close is IMPOSSIBLE if you have a job and the drop box is behind a locked gate!!!! not really sure how helpful that is…
Get a freakin website, man! Or at least let customers pay with their cards! ATM fees, driving up there, and even possibly buying checks, all just to pay ONE bill. Its crazy! Nice people working up there, and they’re very helpful. This lack of payment options is just killing me!
Nice people, but can only pay with cash or check/money order. I pay all bills with my checking account/debt card. Please do something about this soon. It’s very hard to get there when I work 8 to 5.
Great staff and super helpful. The payment options are terrible with the technology we have available. You have to go to the actual office and pay with cash or check. Online options would truly keep me from paying it late especially since I work in Durham. $20 late fee isn’t amazing!
Lack of payment options! I work 8-5 M-F in Lillington and they only accept cash or check in person so it’s near impossible to get there during business hours. They almost never answer when you call. If you leave a VM on their answering …
Office staff is ALWAYS very nice, and willing to help in any way possible, but the lack of modern payment methods is KILLER… Trying to get there before they close is IMPOSSIBLE if you have a job and the drop box is behind a locked gate!!!! not really sure how helpful that is…
Get a freakin website, man! Or at least let customers pay with their cards! ATM fees, driving up there, and even possibly buying checks, all just to pay ONE bill. Its crazy! Nice people working up there, and they’re very helpful. This lack of payment options is just killing me!
Nice people, but can only pay with cash or check/money order. I pay all bills with my checking account/debt card. Please do something about this soon. It’s very hard to get there when I work 8 to 5.
Never open on time. Can’t pay my bill cause always late to open.
Great staff and super helpful. The payment options are terrible with the technology we have available. You have to go to the actual office and pay with cash or check. Online options would truly keep me from paying it late especially since I work in Durham. $20 late fee isn’t amazing!
Lack of payment options! I work 8-5 M-F in Lillington and they only accept cash or check in person so it’s near impossible to get there during business hours. They almost never answer when you call. If you leave a VM on their answering …
using doxo free bill pay app has made it easy for me to send payments to them 🙂 not having to pay fees using the ACH authorization is the best.