Goodville Mutual

Home & rental insurance, Goodville Mutual Casualty Company

Founded in 1926 in Lancaster County, Pennsylvania, Goodville Mutual insures; homes, autos, farms, commercial businesses, and churches in eight states. Goodville Mutual makes its products available to members through professional independent insurance agents. Its home office is based in New Holland, PA with a second location based in Napoleon, OH. Along with the position of the Ward’s Top 50 Property and Casualty Companies, AM Best has awarded Goodville an “A” (excellent) rating. Goodville Mutual was named one of the Best Places to Work in Pennsylvania for the third year in a row in 2020.

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Goodville Mutual Contact Details

  • 625 W Main St, New Holland, PA 17557
  • 717-354-4921
  • Friday 8AM to 4:30PM
    Saturday Closed
    Sunday Closed
    Monday 8AM to 4:30PM
    Tuesday 8AM to 4:30PM
    Wednesday 8AM to 4:30PM
    Thursday 8AM to 4:30PM
  • https://www.goodville.com/
  • Facebook, Linkedin

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Goodville Mutual Reviews ( 187 )

  1. My new car was hit while parked in a store parking lot. I called the claim in on the same day as the hit and run. My agent was friendly and helpful. I got my estimate from my local body repair shop and my check came quickly to pay for the needed repairs on my new car. Highly recommend!

  2. Fantastic service when we were robbed on vacation. Quick response to replacing everything that was stolen. Made the whole experience much easier to handle. Thank you.

  3. Thus far I have had a very good experience with this insurance company. I would recommend it to a friend. They have been there through flooded basement and damaged roof and responded quick.

  4. Horrible customer service. Tried to file a claim and was treated like a liar. Only thing this company is good for is taking your money. Avoid at all costs, I found out too late.

  5. I have found Goodville staff both during regular business and recently in taking care of a claim to be friendly and efficient. I highly recommend this company.

  6. I would give 0 stars if it was possible. Stay away from this company. They are great at cashing your checks, but do not count on them taking care of issues when you need them. Stick with a reputable company, this is not one of them.

  7. I’ve had the Hartford insurance group reach out they use a lot of third parties to try to dodge responsibilities as far as hudspath not being liable do to using goodville as their backing have a claim number through both with the …

  8. Unfortunately, I’ve had two comprehensive claims this year and I had exceptional service each time. One was for a cracked windshield while traveling, had replaced a day after I arrived army destination.

  9. Very satisfied by their customer service. Prompt attention to my claim and settlement was sent quickly. All aspects of the process was handled in a very timely manner!

  10. Discriminative. Since my wife lives in another state and has a different state license they are dropping us! She is taking care of her 94 year old grandmother! No claims no payment issues! They took our money and now they are running!!!

  11. I think they have an “employee” named Tracy who doesn’t exist. Whenever you make a claim that they don’t want to handle, they put you to “Tracy’s voicemail” and it languishes there forever. You get shuttled to Angie, to Lisa, to Kevin who …

  12. I was treated so well by Goodville Mutual. They treated me very fairly and also helped to explain things to me along the way. They were very helpful and went the extra mile to make sure I was taken care of.

  13. The hours that are kept for this insurance company while trying to service customers are so low it makes it tough to get ahold of people. Trying to help someone with a claim is frustrating because you get transferred so many times without actually talking to someone about the issue at hand before just having to leave a voicemail.

  14. I think well I know they like to total cars out and promise you 80% of the money and 20% when they recieve ur title and POA form but for some reason when u send the title u cant get ahold of them or they cant find ur title even tho the …

  15. After hearing the horror stories of home owner claims, I expected the worst possible experience. Thank you for changing my mind through an outstanding, simple and fast process. I will recommend goodville mutual to family and friends without hesitation. Thanks again!

  16. Because we paid a friend to tow our car, we didn’t have receipts for the full cost. Goodville refunded the full amount according to our policy anyway. Thank you!!

  17. Their insured client was at fault in an accident. He was charged,he went to court,judge found him guilty! I was notified that Goodville denied liability! If this has happened to you,contact the Department of Insurance in your state!!!

  18. Had a very positive experience with the company. Called my agent which he then called claim adjuster and had contact with him the same day. Within a few days claim was approved and payment was received.

  19. Exceptional job with my auto claim being processed and completed/finalized. Good agent in Amanda M., in whom I was dealing with through this whole process as she made sure I had perfect understanding from start to finish.👌 …

  20. I highly recommend this company to anyone seeking an excellent provider of insurance! I have the confidence that they got me covered. These are not empty words. I’ve had two total losses , both of which were beyond my control, and they …

  21. Excellent response to claim filed for damaged roof. Initial check received within a few days, with balance shortly after repairs were completed. Highly satisfied with the way our claim was handled.

  22. Our daughter hit a deer on her way home one evening. Fortunately, she was uninjured and the car sustained some damage, but was still driveable. Goodville Mutual was fast to assess the situation and provide hassle free compensation. Hats off to the Goodville team.

  23. Absolutely everything that is wrong with the insurance industry. I have owned my home for 23 years and never made a single claim. I have no debt and excellent credit. I made a book keeping error, and forgot to pay my premium. They refused to even consider issuing a new policy. Hateful people.

  24. I always hear the horror stories of the insurance companies not wanting to pay for the totaled vehicle, This is not the case at Goodville Mutual Casual Company, …

  25. Hail damage claim processed and received a check in 6 Days. This is a great company! Very impressed with promptness and processing. Thanks Goodville Mutual!

  26. Where in the hell do I start? I can’t access my account online because setting up an account is impossible considering it isn’t recognizing my account #. After buying a new vehicle and adding insurance to an existing account, I requested …

  27. We have had Goodville Mutual homeowners insurance for 18 years and unfortunately, we have had to make several claims. They have always responded in a fair and timely manner.

  28. Five stars from us on the way Goodville Mutual processed our recent roof leak claim. From the initial call-in to receiving the reimbursement check, the process had no hassles. Thank you.

  29. Excellent customer service even though we are not a customer anymore. They responded quickly to a claim on a loss that happened while we were still covered through them. Yet, when we submitted the claim we no longer had insurance through them. They still treated us as if we were a current customer.

  30. They were quick to respond to my situation had an adjuster to my home promptly, assessed the damage and gave me helpful information to help in hopefully not having this happen again. The company and adjuster were very professional and helped put a stressful situation at ease. Thank you.

  31. A tree fell onto our house and damaged our roof. The adjuster came and was very friendly and easy to work with. He submitted his estimate and we soon received a check to repair the damage. We are very happy with our insurance company.

  32. This is by far the worst insurance company I’ve had the pleasure to deal with in my life. I had someone else cause a accident and had poor customer service at best waiting over a month just to little to answers not replying to email that …

  33. You’re insured was at fault and pay value to our a vehicle that was totaled was not a fair value due to the fact we just had work done to it and all the pay out did was cover the costs of work we just had done. So we are a complete loss of …

  34. We had a very good claim experience. They were prompt, fair and friendly.
    Couldn’t ask for more. The whole matter was cleared up much more quickly than I anticipated. I normally don’t take time to post a review, but I thought the customer care of my claim was exemplary .

  35. I was heartbroken because I had lost a favorite necklace on vacation. Filed a claim with my local insurance company on April 4, 2016. They opened the claim with Goodville, and the Goodville adjuster called me on April 5 (she was …

  36. We have used Goodville Mutual for years for homeowners and car insurance. They have always treated us fairly and timely when we needed to file a claim. We recommend them!

  37. Goodville responded promptly to our claim, and covered all costs for a roof replacement above the deductible, Presumably we had had hail and wind damage months earlier. Because our shingles were 17 years old, I would have expected to be liable for a larger percentage of the replacement costs.

  38. We have had car insurance with Goodville Mutual for several decades. They have responded quickly and treated us fairly in every situation. We have been very pleased with their service and highly recommend them.

  39. I was with Goodville less than a month, the customer service was beyond rude. I was able to get Nationwide for less with better coverage. Goodville reported that I had a lapse in coverage which is not true. My awesome Nationwide agent …

  40. Amazing service! We had a water leak that got pretty complicated – finding the source and accessing it. They guided us through a process that involved three different contractors and several weeks. The adjuster went above and beyond the …

  41. Goodville Mutual is an outstanding insurance provider. My husband and I are so pleased with their flawless service. Goodville Mutual executes our claims quickly and efficiently. They deal fairly with their clients.

  42. I go through Blough Insurance, in Davidsville, PA. I get excellent service, no problems with claims, and excellent customer service! I’ve been with this insurance agency for 6+ years and I’d definitely recommend.

  43. I’ve now had two auto claims with Goodville – both times, they provided prompt no-nonsense assistance and checks in the mail. I have switched my business liability and workers’ compensation coverage over to them as well!

  44. The claims team seems to be one of the least capable I’ve ever had the displeasure of working with. They were told on Monday that i would be in today which is Friday to pick up the check for a total loss. We are not their insured and I’m …

  45. I had a complicated auto claim that turned out to be 3 possible claims – 2 collision and 1 comprehensive. Janis patiently and knowledgeably helped me navigate the decision-making process. My first auto claim. I very much appreciate the kindness and professionalism that I have experienced.

  46. Our car was damaged in a parking lot and needed bodywork. Our deductible is $500, but Goodville Mutual Casualty Company blessed us with only requiring $50 out of pocket. Thank you!

  47. Hope and pray you are not involved in an accident with Goodville’s insured. Particularly cases handled by Donna Townsend or John Cascarella. They will string you along for months and ghost your phone calls. My husband needed …

  48. If I could rate Goodville less then one star I would. I have had insurance with them for over 15 years and they have to have the worst customer service out of any company I have ever dealt with. Twice now because of their mistakes I have …

  49. Goodville absolutely is wonderful. Besides quick, courteous, and competent service, they were outstanding in a fair settlement, and walking me through the steps. …

  50. I’ve been with GMCC since 2012. Just worked through my first claim experience due to hail damage to our home. I could not have asked for a more seamless experience in spite of living nowhere near GMCC HQ. They were quick, fair, and I received a check promptly. A+

  51. I’ve had Goodville Mutual for auto and home (or renters) insurance for decades. As I think about it, I realize I’ve needed their services more than I wish I would have. I’ve had a claim when a deer jumped in front of me (act of God), …

  52. This is a good company, period. I received prompt responses, got my check within 4 days of the adjusters submission, and they even provided me an additional check to cover the electrical costs of the 28 industrial fans I needed to dry …

  53. Earlier this week my girlfriend was rear ended by one of Goodville Mutual’s customers. They totaled her car, we’re charged with the accident, and the claim has been filed. Our lawyer has informed us that as of this afternoon they have not …

  54. Had a claim in January. Goodville sets the standard high on all parts of the claim. All parts where reeimburst to the body shop with no problems. I used the online app for the damage assessment and that worked quick and easy. The app did …

  55. I have been with Goodville Mutual for several years. They are pricey. Recently I was rear ended by a person who did not look in her rear view mirror and it ruined my new Audi grille. She apologized profusely and admitted it was her fault …

  56. It’s been three months since I was hit by a policy holder with this company and I’m still waiting for a settlement. All communications on the issue up to this point have been initiated by me. I find this kind of lack of service appalling! …

  57. Wow. I typically don’t take time to leave reviews for anything, but I couldn’t help but do this.
    Matt Ernst with Paladin Adjustment Group – THANK YOU for timely responses and a …

  58. Goodville claims rep. was very helpful ,and excellent in getting my claim processed. I received my check in a very short period of time. I was completely satisfied with the way everything was handled. Goodville is a great company and I would highly recommend them.

  59. At their request, I obtained & had repair shop email them repair estimate for damage their client caused to my vehicle. After 4 wks I still haven’t received settlement!

  60. We had our car keyed buy someone called our agent she told us to go get the estimate my wife had gone and got the estimate our agent called her back got everything going within 10 minutes of my wife getting the estimate. Our check was …

  61. By far the worst insurance company I have ever worked with as a contractor. Goodville uses third party claims adjusters, who are rude and do not care about the home, insured customer or contractors. They do not follow Ohio building codes, …

  62. Only had Goodville Insurance for one month when my car got totaled. It was a very stressful situation. Agent Nick Manson was super to work with and made the situation manageable. The adjuster (don’t remember his name) was also very nice. It …

  63. This was my first homeowners claim in 34 years. From the first phone call to start the process to having the work completed, everyone was great to work with. My claim was handled in a timely fashion with patience and consideration. Awesome experience. Thanks to all of the Goodville staff.

  64. My daughter was hit by an uninsured driver who ran a stop sign (she is ok). We had liability only insurance on her vehicle. Goodville sent an appraiser out before the police had even found the other driver (he had fled the scene on foot). …

  65. I have had Goodville car and homeowners insurance for many years. Unfortunately, I have had several claims. The claims were always paid promptly and hassle-free. Could not possibly be handled any more expeditiously. And the agents are very knowledgeable and helpful. I have no interest in shopping around for better rates.

  66. I do not have insurance with Goodville, but my daughter’s account was charged $82 by this company and I had to track them down to be told that someone “must have given” a wrong account number online. Issue is with our bank as well for …

  67. We have had insurance with the for about 5 years now and have never had any issues so far. We went through a local insurance broker and every time they run a check to see if we can get coverage cheaper with another company… they discover we cannot. Their rates are very competitive and always slightly better than the others.

  68. Goodville Mutual cancelled my mother’s auto policy without warning. The reasoning was that since she included my name on her home phone voice mail greeting, I was driving her car while not being included on the policy. When she called to …

  69. I have had Goodville Mutual Casualty Insurance for several years now. I was involved in an unfortunate situation that created damage to the front end of our vehicle. I reported the incident to Goodville and there was no hesitation or …

  70. as a former Goodville producer out of the biz now) , I consistently recommended Goodville as a good option due to their rates, and flexibility in coverage, especially in the home coverage product. I recently had a simple auto claim, and …

  71. Last summer we were traveling in Canada – way up in Saskatchewan when our car was stolen. Even though Goodville has no connections to adjusters in that part of Canada, Nick in the claims department hung in there with us. He worked with the …

  72. Our basement flooded due to sump pump failure in July 2018 and Goodville Mutual was very responsive for the entire process. I appreciated how quickly they processed my claim and assigned an agent. Our agent, Doug Morris, was very …

  73. I am very pleased with the prompt and courteous service during our recent claim. When talking with co-workers and neighbors that have had similar situations it is obvious that we are fortunate to have Goodville Mutual as our home insurer. …

  74. Based on the adjuster’s claim, they responded quickly with payment less depreciation after I had wind damage to my roof. When the roofing was replaced and I submitted receipts they completed entire claim payment with 2 days. I have and will continue to recommend this company to others for their insurance.

  75. I have been with Goodville since August 2018 3 times I used their online bill pay that came back that the bank account was non existent. After reapplying the information numerous times it took. January 2020 I made a payment that was …

  76. The response from Goodville Mutual following our car accident was prompt and instructions easy to follow. You covered the expense less the deductible after your representative viewed the damage, which was done timely. It made the whole …

  77. I recently had an accident, the first in many, many years. I took my car to an excellent body shop and was very pleased that my vehicle was fixed within a short time. I received a check from Goodville very quickly. I appreciate Goodville very much. They were very helpful and efficient.

  78. My experience with Goodville Mutual Casualty and their associated agency Walls Insurance has been excellent and I have been very pleased with their quick response to any questions I have had. Just had my first claim and it was handled very quickly. Look forward to them being my auto insurance company for many years.

  79. Could not be happier! The easiest insurance company to deal with. No sooner had I submitted my claim via phone when the check was written out the next morning and put it in the mail to me. I was quite astounded. No haggling, no wrangling, and no delay.

  80. I have used Goodville Mutual for over 30 years. During that time I have had a variety of claims related to my home, my rental property, and an auto accident. They have always been wonderful to work with and have responded to claims in a …

  81. We have had them for 14 years! Never denied a claim only went up one time in price! Always pay on time! We use Thomas L May local family business that uses them! Ask for Viki🌹Love them! Best price in town. Can’t be beat! I have referred tons of people that made the switch! …

  82. Overall the experience in settling our car insurance claim was very good to excellent. Claims rep, Jeanna was excellent: timely, responsive and settlement was paid in 10 days. Only issue was the initial call to the after hours claim …

  83. Goodville Mutual has been my insurance carrier for auto and home for many years now. They have always exceeded my expectations with their quality of service, the value they offer, and how politely professional they are with their responses to my needs. I highly recommend them.

  84. We switched from Progressive to Goodville. So far, unfortunately, we have had 3 claims on our brand new car in less than 2 years. Two deer and a falling tree. Goodville has been very professional and responsive.

  85. I have been dealing with them for over a year now, snow came in my attic and a pipe broke pooring water all in my room. All the carpet in my house had to be tore out and not counting the water stains on my ceiling or the insulation that had …

  86. Took too long to have an appraiser evaluate the damage to my vehicle. I was told I could find my own appraiser if I chose. They gave me a confirmation number twice to rent a truck and both times the rental agency had no truck available. …

  87. Since moving to our small Virginia farm, we have had Goodville homeowners insurance. After 20 years, this spring was the first time we had to file a claim for wind storm damage. We were very impressed with the speed and responsiveness of their claims staff. Really appreciated them moving so quickly to help us. Thank you!

  88. I try to dodge giving bad reviews because I believe that some companies have off-days, so they may deserve a few more tries… but when it comes to things like insurance I think it is necessary to give honest advice to prospective …

  89. Thought Goodville was ok until I recently filed a claim. This is the 1st claim I have ever filed with any company, so I have nothing to compare to. Filing was simple, easy, & quick – 5 minutes online – great! However, I played phone tag …

  90. I had storm damage on our roof. Goodville Mutual was quick to respond with an insurance adjuster, and covered the roof replacement and issued payment promptly. There was no problems in the process. Couldn’t be more happy with the level of service delivered.

  91. I have had very good experience with Goodville. I just bought the Homeowner’s and Auto policies in Jan 2017. I switched from another company to save on premiums at the advice of my agent. Anyway, I bought a new car in February, five weeks …

  92. The response by Goodville Mutual to my recent claim was outstanding. Last year when we were away from home, during out summer vacation, our neighborhood had a hailstorm. I noticed several our neighbors were putting new roofs on their homes, …

  93. We have had Goodville Mutual insurance for 22 years and have never submitted a homeowner’s claim until recently. In July we had a bad hail storm go through our neighborhood. We called Goodville and they sent out a claims rep, John …

  94. We had a water leak and Goodville had things sorted out and resolved within a week. I thought the process was fair and professional. They explained the benefits and usually give you a check the same day they come on-site with a detailed receipt.

  95. Based on how rude the facilities manager is living next door to the company and being blamed for every piece of trash on the property simply because I live next door with kids. We are careful to always walk on the edge so we dont hurt the …

  96. We have used Goodville Mutual for our homeowners insurance since 2014. Their rates are good and they were quick processing the claim we had due to a leak. We are currently in the process of using them for business insurance. We have definitely had a good experience with them this far.

  97. Driving straight through to FL for vacation and at 3:30am hit the biggest coyote Alabama has to offer. Reported the claim and that I was stranded far from home. Got a call from adjuster by 7:10am and by 8:45am we were back on the road in a …

  98. I’ve been a customer for over 10 years with both homeowners and car insurance. I’ve never filed a claim until recently when my son hydroplaned. His car was totaled. Jeanna was great to work with and the claims adjuster Glenn was prompt and …

  99. Horrible experience. Family members passed away so they cancelled the policy. The only way they were interested in helping me was if I moved all of my policies to them, despite the property still being in the deceased family member’s …

  100. It’s been weeks since their insurer ran a stop sign and T boned me. I’ve sent multiple emails one including a police report putting their insurer at fault. I’ve called everyday this week and each time my call goes to voicemail, I’ve left …

  101. Terrible company!! Don’t expect anything to be done in a timely fashion and don’t expect to be treated fairly. I was hit by one of their insured and it has been one issue after another. They claim to be a Christian organization, I don’t believe they know what that means. If you have to deal with this insurance call a lawyer first!!

  102. I was informed a week and a half ago that I will not be having coverage through this company anymore after June 27th. I was never delinquent on any bills nor did I ever have any claims. They said that I had a kennel business even though I …

  103. We went thru what seemed like our worst nightmare with our chimney recently. Goodville Mutual was quick to respond, and had a check to us in less than a week. We even had to come back with a second proposal since the damage was so …

  104. If I could give a worse review I would, our house burned and nothing has been done besides being blamed for everything and promise after promise. Agent went on vacation and never informed us and we have been living in the streets for a month now. Stay away from this company they ignore our calls daily.

  105. I had an unfortunate accident. Goodville Mutual Insurance Group (Denise Hefflinger) was prompt and courteous. Has no issues with agent/claim. So glad my agent Jeff Wilson & Associates in Marysville, Ohio suggested this company. Thanks to all in making a bad situation tolerable.

  106. I had a comprehensive claim on my pickup truck for squirrel damage to my wiring harness. Got a repair bill from the dealership and Goodville promptly paid the damage less my deductible. I was very pleased with the service I received from the claims adjuster.

  107. I decided to check out reviews of this insurance business after receiving notice that the current too small to be worth operating insurance agency in South Dakota that I pay premiums to (De Smet Farm Mutual) has committed to becoming …

  108. I filed my first car insurance claim after being hit and run on my own street. My car was totaled. Angela from Goodville explained the whole process to me and it went just as she described. Things moved quickly and I received a fair amount …

  109. I recently filed a claim for roof wind damage. Their adjuster was here within a day or so, assessed the damage, and filed the claim with Goodville. Goodville quickly approved and submitted payment to me and roof repairs began. Shortly …

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