Wesley was on time, personable and professional. I learned some things about RO systems in talking to him. He was very polite and wrapped up his work in good time. Good man!
Great tasting water. No more oil and pcb’s in my water for me and my kids (gotta love kalamazoo’s drinking water, ha). The staff is always very helpful and friendly when I come to the store, from answering questions to helping me load the water in my car. Never had a problem, suspect I never will.
Phil provided excellent information and examples to recommend the exact water system I needed. He was honest, friendly, and very personableI would definitely recommend him to anyone looking to purchase!
Justin did an awesome job explaining to us what we would need and how often we would need service. He was very friendly as well as extremely professional.
First class service and staff from an honest locally owned business. Highly recommended!
Special thanks to Justin and John for your professionalism and expertise with our home water needs.
Had a super tech (Tony Klimek) come to service RO and softener and he was super helpful in explaining everything and the does and don’ts… Great service
excellent service. Tony did extras like explain everything that was done so we could understand problem and what to expect under various scenarios. Would definitely request him for any further needs.
Justin responded to my email regarding issues with my water softner promptly. Before he made a trip out, and avoiding any expense to me, he talked me through some troubleshooting possibilities, and the problem was literally fixed over the phone!!! Thank you Justin!
Great installation, rent or buy. Rent to buy later very flexible. Quality product, works well and reasonable cost. Especially compared with other water treatment companies.
Scott Parker our installer was a home owner’s dream. He was knowledgeable, pleasant, and left no footprint. This company is lucky that he is out there representing them.
John W put our whole house filter in yesterday. What a great job. He is a very pleasant and interesting young man.Thanks for your military service as well John.
Andrew did a great job installing our Kinetico softener and R.O. drinking water system. He was very knowledgable and did a great job explaining how to operate the system.
What an awesome place of business. From their office staff to their delivery personnel to their products. They are professional, prompt and friendly. The company is supportive of the community with donations for our Veteran events. Their best delivery person is by far Mo L.
Great service. Tommy took time to explain the water system to me since I was unfamiliar with it. He was very courteous and professional. I would highly recommend Gordon Water Systems.
My old water softener was over 45 years old and the plumbing and hook-ups were also very old. Tony went above and beyond getting my new water softener installed. Thanks Tony.
Tony K went above and beyond to ensure I had a properly working Water Softener before the day was over. Even if that meant having to run back to the store to fix a piece that was leaking water and coming back to finish installing it.
We’ve worked with Justin and Gordon Water Systems many times. We have always had a great experience with quality and service. I would highly recommend Justin and Gordon Water Systems of Kalamazoo.
Great service from Gordon Water of Kalamazoo. The Sales and Service departments spent extra time with me explaining what the system does and how to properly maintain my water softener and whole house filter.
Who doesn’t want soft, clean water? Gordon Water is friendly and courteous. Their delivery staff are always friendly and the in-house sales team are great to work with.
Great customer service by Tony and John. We required service on an Iron Curtain and Kinetico Water Softener. They were prompt, professional, thorough, and personable. Great representation of the company.
Noticeable change in quality of the water after installation of the filter.
Chad K. the installer provided clear, understandable information about the filter. He was congenial and engaging, and when he was finished the work areas were clean and clear of any work product.
Tony explain all of my options on replacing our reverse osmosis water tank. He had everything on his truck including replacement filters. Tony was quick and strait forward.
Mo has been our delivery Pro for as long as I have been with our company. He always has a smile and a positive word. Always willing to help and go the extra mile to help, he gets answers for us when we need them.
Andrew was very polite, friendly and professional. He gave a very informational demonstration of the equipment after installation so I know what to expect during operation.
Our driver Mo Livers is the BEST!!!! I manage the AutoValue on Stadium drive and he always makes sure we are taken care of!!! Couldn’t ask for a better driver!! Please keep up the great work!!
Mo is fantastic! Not only is he always pleasant, he always checks the cooler in case it’s almost out, to save me from having to change it. I would highly recommend Gordon, and you will be very fortunate to have Mo as your delivery professional!
Best home update this year. You don’t realize how lousy Portage water system is until you install an RO system. I use the water in fridge for water/ice, tap for cooking, and making tea WITHOUT the staining residue on teapot, etc. …
John was great. He was very communicative and professional. I feel he went above and beyond what was expected. My next call to Gordon will be to request John W.
The water is great and Mo L., our delivery guy is just as great. We get water delivered in a timely fashion. It is good tasting, cold, and much needed in the workplace. Very happy that Mo is always speaking, nice to everyone, and always smiling.
Mo is always pleasant, always smiling. He has accommodated us, on more than one occasion, when we ran out early! I always look forward to his stop!! Gordon’s is always great at handling situations, such as malfunctioning equipment, without problem.
I love my new Kinetico softener. I have extremely hard water and now all is well. I feel like the price Gordon gave me was good, and the install was fast and painless.
Came in just to make sure my Kinetico unit was still working ok, and it is. Phil gave me great advice about upgrading to a signature series, and said the unit I own was the most efficient for my needs. Didn’t sell me anything but I know where I’ll go for service or send my friends when they ask. Thanks!
Andrew was the service tech and showed up promptly. He did a good job setting up the new filtration system and actually finished an hour earlier than anticipated.
Great experience. Learned a lot. They were willing to talk about my situation in general but not trying to sell me something. Others wouldn’t discuss until a salesman has been assigned and gives a pitch. …
Justin S. Was so helpful and explained everything in easy to understand answers. Very informative and thorough about the system and how it works. Very happy with Justin and Gordon Water Systems.
Would definitely recommend and use this service!
Had a great experience with Tommy Chambers from Gordon Water Systems. Highly recommend this guy. Professional and polite. Could tell he new what he was talking about right away and felt I could trust him.
Tony arrived within a couple of hours after we contact him. He had the problem taken care of in no time which was great because it was a VERY busy day for us. Great service.
Andrew L. installed our water softener and drinking water system. He called ahead, arrived on time, provided clear instructions for how to use the system, and was overall kind, respectful, and genuinely patient.
Water specialist Tony was on time, dutifully wore his mask and booties : ) and successfully installed my iron remover without leaving behind any mess! Couldn’t get better than that! Thanks!
Tommy phoned before coming and arrived when he said he would. He immediately went to work looking for and solving our water softener problem. He provided educational information on what to look for when our salt is down and what to do. He was friendly as well as very professional.
Very good experience. Wesley was very professional. He knew exactly what he was doing. Wesley answered all of my questions. When he was through he cleaned everything up and took all the extra parts and old water softener with him. I would very highly recommend
John was asked to run a new line to an RO filter and tank in a kitchen of an 113 year old house – to the basement. It was a challenging job because of the floor (hardwood under cabinet) and finished basement. He figured it out and finished the job. Excellent work and job well done. Thank You!
Scott was very friendly and professional. He explained in detail how the system works and how to operate it if I ever needed to and best of all he loved my dogs! Two thumbs up!
Alan came in a serviced our units here. He did a great job! Jeff B our delivery driver also does a great job and has a great attitude whether rain or shine.
Mo is the best! He has helped me with my water since I opened my office 4/1/16. He has great customer service and I would recommend Gordon Water services to my family and friends.
Tony did a great job – he explained everything that he was doing, which I appreciated. Everything with my R.O. water softener and water filter system (at my kitchen sink) is working perfectly now.
The sales, scheduling and service were all top notch. Phil from sales did a great job explaining the products, scheduling worked around my schedule and John W, service tech was on time, friendly and professional.
Excellent service. Tony was on time, worked very efficiently, explained everything and went over system with me. Repair came in under quote. Will not hesitate to use again or refer to others. Thanks Tony for the great service.
Andrew did a great job! Very professional on the installation and cleaned up everything afterwards. Explained very well on how to add salt and change filters. Really liked the nicely done work.
The entire experience from having Brian come out to educate me and learn my options for better water, to Russ doing the install and Tony and Russ coming back out to fix an issue has been a pleasure. Very knowledgeable, professional and kind folks. Thank you guys!
Wesley notified us of his time of arrival and was prompt. He was efficient, capable, pleasant, courteous, friendly. He did the work neatly and in a timely manner. He made suggestions about how to work the new system and answered all questions we had. He was “A+” . We thank him.
Andrew L. made a repair visit today and did a great job. He was efficient, explained everything well, and was pleasant. I so appreciate his professionalism. Thank you!
Andrew Lechner fixed & replaced the leaking head of the water softner at my house. His work was on time and professional. I’d strongerly recommend him for any water softner installation or other water system at home. Thank you, Andrew!
Gordon Water is amazing! I had a bad experience with another vendor and this Company turned it around with professional, quick, experienced customer service. The Tech was well versed in installations too!
Tony did an outstanding job with my water softener installation. It was necessary to replumb the water filtration system to make a clean installation. Well done!
Tommy Chambers was on time , very professional,knowledgeable and informed me of everything he was testing for. He also informed he of several things I can do to keep my water softener in top condition and maintain its serviceability.
We have had very poor service by this company we have been without water for a month and still nothing! we called and called and the give us a run-around every time we call to check status. they keep telling us we will have someone there …
Tony did a great job for us. He worked quickly and efficiently to fix our broken softener. He also took the time to show us how to reset the softener when we return from vacationing.
Installation was very well done, excellent craftsmanship. Service technician was very professional. Took time to explain the system fully. They cleaned up and hauled away everything.
Tamara provided the perfect solution for my office with a Gordon Water cooler and a Keurig. I now have great tasting water and my clients can have fresh coffee, tea or cocoa at any time. Great service, great products. I highly recommend Tamara and Gordon Water Systems for any size office environment!
Great products, great people. Phil and Tony have been immensely helpful, teaching me about the water softener in my home and what I can do to DIY repair it. Highly recommended!
The reason that I’m only giving a one star is because of, how bad their billing department is. I had a huge issue with the blonde girl who sits behind the desk, and the lady in the office straight back behind her. I asked the lady behind …
I do not recommend them. I tried Gordon since they had a good exhibit at the Expo show and a high rating on google. Thought I was missing out with my current provider. When I called the office to schedule a routine check up of my iron/salt …
We had a new water delivery driver named Alan bring water to our practice. He was funny and definitely made us laugh! After he got our empty bottles, he asked if there was anything else he could do for us. Making sure we were stocked and …
I dont think I have ever been more frustrated with a business before in my life! Since the first time my husband and I signed up for bottled water delivery with Gordon, there has been issues every month. Either the drivers are confused and …
SCOTT is very personable and customer service oriented. He listened to my assessment and proceeded to resolve the issues. After asking questions on how we use/manage the system he proceeded to advise, teaching the best way to proceed. I feel like our system will work better and last longer by following his directions.
Scott was excellent. He did a very clean and professional installation and clearly explained how the system worked, it’s maintenance cycles, and courteously answered all of my questions. Phil the sales guy was also a pleasure to work with.
Justin Smith was very knowledgeable and helpful. He addressed all our needs and presented solutions. He is very customer focussed. Compliments to Gordon Water Systems for having him on their team.
We installed K5 RO System for drinking water in our new home through Gordon Water System and we are very pleased with the product and the service we got. Justin and Brandon (Install Tech) both were professional and easy to work with. Justin …
I wished to thank Wesley for the wonderful and timely service we received in replacing our much older Kinetico Unit with a newer one. His installation was proficient, very clean and helpful in explaining the new unit to us. I would definitely use both him and Gordons in the future should the need arise.
Tony was incredibly courteous and extremely thorough in his work. He spent as much time as it took to determine what the problem was and was very detailed in finding and fixing any potential problems. What an incredible service professional!!
John went above and beyond for us. He made sure we understood how it all worked and what we needed to do. He was very professional and courteous. I would recommend this company to anyone looking for water issues to be resolved.
Tommy went above and beyond to explain our system that came with our house and how to maintain it. He also helped me carry the unit outside clean it before installing the new parts. Great experience!
Tony was personable and knowledgeable. As he spoke regarding what he was doing, I felt secure in his knowledge. As a result, I felt secure that I was getting a job well done; which in fact, I did. He went over and above what the original call was made for. I am grateful for that! Thank you Tony and thank you Gordon’s!
Tony represented Gordon Water System very well and if promotion or a pay raise is allowed for an outstanding successful job completion, promote and give him a pay raise immediately. …
Just had a great install of soft waited and RO system by Tony K. and Russ. We have been Gordon Water customers for many years and highly recommend them.
I have had many delivery people from various companies over the years but there has been no one as friendly and helpful as Spencer K. When he enters the office you feel his positive energy. He always puts a smile on my face as he makes …
After a shockingly large water bill, called for a check on our whole house filter. Gordon Water worked with us to get a technician to us pronto. Tony efficiently evaluated the performance of our system, determined it was not the source of …
I called to have water delivered to our office on a Wednesday (our regular day) while I was on vacation. When I returned to work on the following Monday; no water. I called the office and spoke to Rachel; she said she would contact the …
Justin Smith – along with the quality products he provides is why I will not consider using any other water products. Justin does a great job at educating his customer and letting them know what he can offer us without the pressure. I trust …
Tony K was excellent. Brought me up to date on how to care for my equipment. Did a thorough job inspecting it. Very professional and friendly. Would definitely ask for Tony K next time to service my equipment.
Andrew did an outstanding job with my water softener installation. Very clean and thorough installation. Explained everything well when done. highly recommend.
John was very polite and professional. He took the time to not only diagnose the problem, but also explain what it was and review the options available. He came prepared with possible solutions depending on what our system needed. We are very pleased.
Phil worked with us to get us the water softener that would be best for our house AND budget. And Scott was a total pro installing it and explaining its maintainence. We had a great experience!
Tony and Wesley were very professional and did a thorough job on our repair needed to our water softening system we have had for 20 years. They also did an excellent job of cleaning everything afterwards. Thanks!
Tony is awesome!! I look forward to his service calls because he is such a nice guy and so competent. I actually consider him a friend. Every company should have a Tony.
Tony came out to service our Kinetico Water softener. He arrived in the time frame requested and completed the work in a timely manner. He gave options for maintenance and costs for my unit. Very professional. 5 Star.
Tommy Chambers of Gordon Water Systems, Kalamazoo, MI, provided a very helpful, useful service call this morning. He was respectful, professional & informative. I’m confident we can now keep our filtration/softener system running well. Our …
Justin was super helpful in helping us figure out just what we need to improve our water. His demonstrations and explanations were fantastic and gave me a better understanding of our water along with the types of systems we could use to improve it. I would definitely recommend Gordon Water Systems!
John W was a knowledgable Service Tech who got my new tannin softener installed professionally and quickly. He answered all my questions I had with great detail and was very helpful in helping me understand exactly how my new system works. Couldnt have asked for a better experience!
Scott was very thorough in explaining what he was going to do to get our icemaker switched over to the reverse osmosis ice cubes. He was able to do this in a timely manner. In addition he was very professional when answering the questions I had. Highly recommend him to others who have chosen Gordon Water Systems.
Justin S. promptly arrived for our meeting and provided excellent information regarding our current system and our interests in updating to a more efficient system. After testing our water, Justin answered all of our questions honestly and …
We had reverse osmosis installed and it was a very difficult job due to the fact our ceilings in the lower level are all finished off. Tony was able to snake tubes down to the lower level in areas others said couldn’t be done. We were …
Appointment purpose was to diagnose slight smell to water and to gain understanding of workings of the Kinetico system. John was very pleasant and professional, and I learned a lot about water quality and the way to keep my system working …
John Weir installed our water softener and he was great. He was very efficient and explained everything clearly. I am very happy with Gordon Water and John is a wonderful representative for their company!
My older Kinetico softener went on the fritz. I made a mistake of calling another local Kinetico vendor, they treated me poorly and in the end left me the same issue I had before. I called Gordon and their service person was kind, explained …
Our install was exceptional. I had a funeral service to attend later that morning and my salesperson Justin said he would come and assist the installer while I left to attend the funeral. …
Tony was very informative and very thourough. Tony had a great attitude and had our iron curtain system back up and running in no time. I would recommend Tony to anyone who needs their water quality systems serviced.
Our Service Tech, Andrew, was very profesional, kind and with good manners. He knows what he is doing and is very down to earth when teaching how do do technical things with the equipment. Very satisfied with his service today.
Polite and on time, the repair was completed quickly and with concern for our home. Service tech entered home and covered his shoes to protect our floors. Tech, Tony Klimek, was also able to access our account and determine what kind of …
My family and I have been using the kinetico reverse osmosis system for years now. I can’t imagine drinking or using any other system for our water. Justin does a fantastic job at educating his customer and I would not hesitate to refer …
Tony called and said he could be here early which was great. He quickly solved the issue and replaced the faulty valve. He carefully cleaned the area and was very careful to leave the area cleaner than when he arrived. Tony did a great job.
Thank you very much, John Weir, for your expert help today. I had to pay a service call and that was expected but it would have been doubled if John hadn’t opened up the salt “bridge” on his own. I have to say it became a pretty “salty” …
We met Justin at the Kalamazoo Home and Garden Expo and he came out to test our water and explain our options shortly after. He was very helpful and informative. He was not pushy at all and my wife and I were very comfortable with having him in our home. Overall, we felt that he had our best interest at heart.
Justin Smith visited our home to evaluate our replacement water softener needs, including a site inspection and recommendation for an appropriate replacement product (Kinetico was selected). Justin was very personable, knowledgeable, …
We have had our Kinetico system now for 17 years. This year we had Gordon do the first serious maintenance check on the system. The softener was still outputting zero hardness water, so we were able to skip over re-bedding the resin tanks. …
Tony repaired my water softener and performed other maintenance. Nice guy. Explained what I needed to know. He was clean, polite, wore booties and cleaned up after the job. I’d use him again.
Tony just installed a water softener and RO unit. The craftsmanship go the tie ins was excellent. He did a nice job explaining how to use and maintain the units.
Between Phil (The Bald Guy) and Tony, our service tech, we had a fantastic experience with Gordon. The were quick, efficient and competitively priced. Definitely think about non-electric for your water softener. A little more expensive, but well worth the extra. A+ guys!
I had a water softener installed by Tony at Gordon Water. He was very professional, called when he was in route, showed up on time, finished when they said he would. Went the extra mile with the installation details, including correcting an issue with the drain. New softener works great! Definitely would recommend.
Andrew was great. After a city water problem created a mess with air in the lines and even more iron than usual in the pipes, Andrew checked everything, replaced whole house filter, water filter, got RO system operating again and added a boost to softener for dealing w iron. Did it all and had job complete well within time frame.
We have been receiving Gordon Water delivery from Mo for over five years. Mo is dependable and we look forward to his visits every other Tuesday. He has a great personality and always makes us feel like a valued customer. We wouldn’t want …
Justin was the salesman who came to our house after 5pm. He did a great job explaining to us how water softeners work and how great Kinetico systems are. He was able to answer my basic questions about chemistry. We decided not to purchase …
I’m very thankful for John Weirs patience while explaining the issues we were having with our water softener. He explained everything in detail and I felt he was extremely knowledgeable. I would definitely recommend him if you find yourself having any problems with your water softener.
If I could do negative stars, I would. Talk about poor customer service and terrible prices. I called on 5/8/2020 for a simple O ring for my in line filter on the Kinetico water softner system. I no longer live in the area, but was able to …
We have worked with Justin for over 7 years. He has helped us with getting our water softener and reverse osmosis systems installed. He is professional, knowledgeable, prompt, flexible, and nice to work with. We love Gordon Water, and are very happy with Justin’s service.
Handled everything from testing to installation in a timely, efficient, and professional manner. Andrew, our installer, left the area clean and neat with everything explained in detail. Very pleased with the entire crew.
Andrew and Sam did a great job being prompt, thorough and efficient on our install. They were delightful to have in our home and I would high recommend them to any seeking this service.
Gordon Water Systems: Salesman Phil M. completely knew his business. Was able to walk us through the spectrum of hard water and the softening of it. He gave us several options of systems without pressuring us in any way. Andrew L. and …
I was concerned my Kinetico water softener was not working properly after a plumber who was there to replace my water heater made a comment about it. I scheduled a water test and Justin came out, looked at my system and tested my water. He reassured me that it was working properly. Thanks for the great service!
Tony was very courteous, quite knowledgeable of my house water situation, offered solution that was tremendously helpful. The job was done in good order, and I’ll request going forward that he be our main Tech, unless he is on vacation. Thanks.
Justin is a total professional. Knowledgeable and patient in helping me to understand exactly what was happening with our water system. Would highly recomend him to a friend or any one looking to improve their water system. Really appreciate the time he spent in our home.
We have ALWAYS had a wonderful and professional experience with Gordon Water and our delivery person is OUTSTANDING! Always pleasant, reliable and available when we need him. …
This is s great company. The sales person who came out almost didn’t sell me a new softener because he thought mine might still be ok. Turned out it wasn’t, but who’s ever heard of a salesman not pressing for a sale? That impressed me. …
Tony is always great to have work on our equipment. We have several buildings on our campus with Gordon Water Systems units in them. Tony is very detail oriented when fixing any problems and completely knowledgeable about the equipment. Thanks Tony!!
We had a water softener installed by Scott P. from Gordon Water Systems and he was great! He called when he was on his way, showed up timely, and was very courteous and knowledgeable. Scott took the time to show me how the system worked, …
Very fast and efficient install. The tech was really nice and did everything in a professional manner. Just had installed today so hopefully I will get plenty of years out of my water system! Overall a great experience. Would highly recommend.
Have been a Gordon Water residential customer twenty five years beginning as a bottle user with a hot/cold water dispenser. Because we opted to exchange bottles ourselves we gradually accumulated interactions with staff members. …
John weir was our tech for the install. He did an amazing job. Was friendly, fast and the job looks flawless. Very clean and professional installation. Would highly recommend him to anyone looking to get a water system put in
Cameron did a fantastic job installing our Kinetico water softener. He was knowledgeable, personable, and answered every question. Really appreciated him coming out. Thank you!
What can I say, from the sales to the install Gordon Water hit all the marks to make this an enjoyable experience. I truly appreciated the professional installation provided by the Service Tech Andrew. He answered all my questions above and beyond my expectations.
Justin was very helpful and knowledgeable. We installed the system ourselves and he came back a few weeks later to check on it and show us how to do some things. I would highly recommend getting in touch with Justin and Gordon Water if you are thinking about purchasing a water system for your home.
I had air spouting out of my kitchen faucet 6 months after an Iron curtain installation. Tony came in and found the problem and fixed it within 30 minutes. He also showed me a solution if the problem occurred in the future to save me …
Tony Klimek arrived ahead of schedule to check our Kinetico water softener and reverse osmosis filtration system. Our system is 12 years old and we have never experienced any issues, but thought it would be a good idea to have everything …
Andrew did a great job. He was on time, backed into the driveway (neighborhood is full of children, so much safer), abided by COVID-19 protocol, and gave me some advice about how a leaking faucet can negitively effect my water softener. Thank you for the great service.
Justin came to our “new” house and showed us how to change a filter in our water system. He explained many things to us, including the filtering systems available.through Gordon’s. …
Tony was knowledgeable and able to fix a water pressure issue we have had, that several others ( plumbers, other Gordon folks and well people ) had not been able to fix. He was able to explain what we need to do and even allowed me to …
Our experience with Tony certainly was an upgrade from previous technicians that have visited our home to evaluate the maintenance of our water system. In the past, some techs did not even measure the quality of our water. That was the …
We needed our water purification system re-installed after an awesome kitchen remodel from Paul Carrol, (another review). John advised us to not put our system back under the sink, and have it installed in the basement instead, because He …
Scott and Tony were both really good at their job and explained everything to me. Scott worked hard most of the day installing the water system with all of the hookups. …
We just got a water heater installed at our Parsonage. The entire experience with Gordon’s was great. Justin Smith came out and tested our water, was very friendly the entire time and found out what we would need. …
Tony completed an inspection and correction of our water softening system which had not been working properly for several years. As a result of his work the system worked properly. He did a first class job in finding the problem and correcting it. I highly recommend him.
Andrew L installed a new Kinetico water softener in our house. They did a great job of getting it done while keeping the area clean and tidy. Before leaving, Andrew explained how the system would work and took the time to answer any questions.
I had an appointment with Gordon water systems scheduled in the 10 AM to 11 AM timeslot. I received a call just prior to 10 AM from the technician John To confirm I was available and ready for his service visit. John was very friendly, …
Our planning session with the water specialist was excellent. The installation process was excellent. As with any new project there can be snags. We had one. Unbeknownst to us the reverse osmosis system started to leak. We traveled for the …
Andrew was very prompt and very professional. He checked out our equipment, ran a couple tests and determined what was causing our problem really quickly. He was able to get things corrected and explained very clearly what had caused it …
I am writing this review for my Mom. She had a great experience with this company and with Justin S. in particular. He was very friendly, helpful (explained everything to her) and went above and beyond to make sure she felt comfortable with the repairs. She would recommend Gordon Water Systems and Justin S.
Provided effective and efficient solutions to water softener issues at our new home, and was very helpful in explaining what was needed, & how to maintain our system, and offered options for our updated reverse osmosis system. Our service …
John Weir came over to install a new Gordon Water RO treatment system. He called while on his way, and showed up on the day and time expected. He is very professional, and seems to take great pride in his work. He did everything he said …
Tony was thorough and efficient. He was able to answer questions, and I was satisfied with both the service and the quality of work I received. He exercised extreme care and even cleaned our basement floor to ensure that any brine or salt …
John Weir came to exchange the tank on our RO system, or so we thought. It seems our tank was in fact, outdated. He explained in great detail, why it was outdated and offered several different options to fix it. It came down to the option …
Gordon installed a new Iron Curtain system. The outside, non-filtered faucets were spurting air. Tony came out and discovered that the inlet check valve was not working properly. In a matter of minutes he corrected the situation and …
I found that the representative from Gordon did everything in his power to make me feel at ease today. This meaning with our current situation with social distancing, he was very aware of making me feel safe with his professional attitude …
Tony provided great knowledge and installed our water system. Super friendly and helpful. He made sure to test our water before leaving so we can take the next steps to getting clean water!
I have been a satisfied customer for close to 20 years now. I bought a water softener for my home in the late 1990’s and when I moved I replaced the old system in my new home with another Kinetico dual tank in 2006. I recently started …
Andrew did an outstanding job installing our new system!! He was very knowledgeable and professional. We enjoyed meeting him and appreciated all his efforts in regards to our water system. …
Justin was awesome! I was looking for a water softening system to be put in and he was super detailed and very thorough while explaining how the system worked. Justin answered any questions I had and he made suggestions based on the needs …
The technician (Ian) called in advance, and arrived when he said he would. Within a minute of looking at my setup told me the likely causes and what it would take to fix it. He then very clearly explained to me what was supposed to happen …
Very pleased with the sale & installation of our water softener. The Service Tech, Tony K. arrived early, was friendly, & polite and did a great job in a respectable amount of time. My husband& I couldn’t be happier.
Russ and Max came to our home to install a Kinetico leak detection system and a Kinetico water treatment system. The guys were great! Had a problem with some equipment and the app. Both were fixed quickly. Thank you.
Justin was on-time, friendly and extremely knowledgeable in his field of work. I was very impressed by the tangible tests that were run and the results I was able to see right here in my home. Justin also provided an in-depth and detailed …
Brian was very organized and knew his products very well. He presentation was clear and not pushy. He measured the calcium and iron in our water and recommended the type of unit that we would need. He gave us the pros and cons for each …
John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was …
We needed our Iron Curtain replaced. Gordon Water was very helpful and willing to work with me to get a new one installed in a couple of days. John W. did a great job of installing the new one and setting it all up. Appreciate everyone helping and working with me.
The water specialist will definitely try to sell you on higher capacity systems, but once you make your decision the process is smooth and painless.
Our service technician, Ian, did a great job installing the system in our small …
We had Andrew install a new water softener for us. He was professional, courteous, friendly, knowledgable, and answered all of our questions. We had a great experience. Thank you!
Andrew L installed our new water system today. He was on time and very courteous and respectful. He got it all working well with no leaks. He then showed me how it all works and how to maintain it.
Very excellent professional experience. Thanks Andrew!
We had Gordon water come out and check our water and our softener. Tony helped out and we are glad he let us know about our pressure tank because it was broken and we had not idea. Thank you so much for your help! We never had a well and septic and he helped us a lot.
Tony installed my Iron Curtain and did an excellent job! The routing of tubing was very professional looking while maintaining functionality (e.g. no sharp corners). He was very patient while walking me through the setup and was able to answer all my questions as well.
Wonderful experience with our service man Russ. He found the issues of our old kinetic system and now it’s time for an upgrade. He also checked to be sure our soft water system is working properly while making suggestions how much salt to …
Tony arrived on time with a phone call prior to arrival. Nice. He was organized. Nice. He fixed my water softener problem. Nice He also checked his work before leaving. Nice. I asked lots of questions and Tony provided responses to all …
Tony Klimek was our water softener install tech. He was prepared for the job. Well organized. Went above and beyond the call of duty. Installation very professional looking. …
Tony, the tech, is extremely knowledgeable, professional, courteous, and brings years of experience to the service call. He problem solves above and beyond normal expectations. I have 100% confidence in our water softener investment because of him! Gordon Water System is LUCKY to have him on staff.
We had the water softener and the RO purifier system installed by Gordon Water systems back in August 2020 and are completely satisfied with both the systems. The technicians are all knowledgeable and pay at-most attention to the customers …
The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get soft water for their home.
Andrew Lechner hooked up my new water softener today.
Not only was he a perfect gentleman, he was clean, orderly, and efficient. The softener works wonderfully, and he left my basement spotless after removing the …
We have always been pleased with Gordon Water services. They are kind helpful and considerate. John Weir came today and he did a great job of servicing our soft water system. Kind, quick, careful and a educated me in some areas I didn’t know about. A quality representative of Gordon!
Tech was very knowledgeable of the water system installed. He was very helpful in answering my questions. He took the time to make sure our softener was working well again. I am a repeat customer and trust them for my home water quality.
Andrew did a great job addressing the issue. He went above and beyond to make sure everything was working properly and all my questions were answered regarding my Water Softener Rental from Gordon Water. I even asked about a possible credit …
Salesman Phil and Service Tech Ian were awesome. Ian arrived on time with a pre arrival call. He removed the old water softener and installed the new Kinetico. Ian was very polite, considerate of my house and even tolerated my annoying …
John Weir came to install our Reverse Osmosis water system in January. He was so respectful of our home, he was efficient, friendly and answered all my questions. Today he came back to do a check up service and he was again so kind and …
Andrew is a definite 5 star technician! He recently installed our new Kinetico water softener system. He was very efficient, professional, knowledge savvy, and walked us through the instructions. We could not be more pleased and will request him for any future service needs. Thank You for a great job!
Andrew did a great job installing our water softener. He explained every3thing and I learned some things I never knew despite having a softener system for 30 years. He is personable and friendly and we will recommend him and Gordon. Thanks! Sam and Anne
Excellent service. Russ Pratt arrived for a service check of our decades old Kinetico filtration/softener.His evaluation was thorough and professional. In the process, he noted an issue with our well which needed repair. The well man said …
Andrew and Jeff installed our rented water softener. Through the whole process from getting the right system to installation all my questions were answered. Specific details for each system as to what would be best for our needs. I was …
our installation was just finished and we could not be happier with the service! Andrew Lechner did a fantastic job. He was courteous, professional and quick. Than k you!
Gordon water is made on wonderful customer service. Everyone that I’ve ever spoke to or worked with has been incredibly helpful and informative. My technician, Tony, went above and beyond to fix the problem I was having with my water. …
We purchased our house in 2014 and had Gordon Water out to look over the existing water softener. At that time it was working fine so with some tweeks to the settings we were good to go. Fast forward to 6 years later and it was time to …
After recently having our water softener fixed, we were still having an issue with our water smelling weird. Tony came out and checked everything out and told us a few more things to do to improve the quality of the water. He was very …
Ian and Sam came to install a new water softener for me on Friday. They arrived on time with masks on and both with a friendly attitude. They worked efficiently and were calm as problems with my plumbing were encountered. After resolving …
Tony K was patient with me and did an excellent job analyzing the problem. He took time to explain to me how the system worked. This is the best service man you have ever sent me over the past thirty years. Now if you could only get the office to work as smoothly.
Andrew did a great installation. He was thorough and. Made sure everything worked properly. Gave some tips on how to keep things running smoothly. Andrew was very professional and made me feel like my money was well spent on this work he did. He as very knowledgeable about the entire system and helped me understand it.
It has been worth it to rent a cold/hot tap cooler at home. For one, tea has never tasted better, and for another, we had a backup water source when a water main broke on our street and we were under a boil water advisory for 72 hours. It …
Justin was excellent in determining our water quality and what equipment would correct it to our expectations. He was thorough in his testing, explanation, and evaluation of our options. Our service professional, Tony K, was also excellent …
Had to have our system looked at for the first time in 7 years. Service guy Tony Klimek super knowledgeable about every part of the system on how and why it works. Explained everything in detail about what was going on and solved a minor issue without hesitation. Best experience I’ve ever had with a service call. 100% satisfaction 👍😁 …
Tony was very helpful and informative. We had never had a water softener before and he walked us through the operation. He also offered to replace the filters for our drinking water. He was on time, very nice and extremely helpful. I would strongly recommend Gordon water systems.
Ian did an amazing job installing our water softener and RO system. He was friendly and professional and very easy and pleasant to work with. We’re grateful for the experience we had with him and Gordon Water. Definitely would recommend.
Ian was professional, polite, efficient, and a great communicator. Throughout the install he communicated when our water would be on or off and was very thorough once he was finish to ensure I knew how my water softener and R/O functioned. Great service and great product. I would highly recommend!
Today we had a new tannin unit installed by Tony. This had to be hooked up to our existing water softener. Tony did an outstanding job with the installation AND helped us understand how they worked together! He reset our softener and got …
We had our new Kinetico water softener installed today. Our installer Russ was professional, courteous, on time. Kept us up to date on how things were going. Took time to show us everything and how it all works, and what to do
Very pleased!!
We had a Gordon Water System Kinetico Signature water softener and R/O system installed today. The technician was Micah Sims and the quality of his installation was exceptional. He worked without a break and spent time afterwards answering all of our questions. I would recommend Gordon and especially Micah without hesitation.
Tony responded to our service request in the time window we agreed to. He phoned to say he was on his way. He helped us to understand what may have happened and what to do next time. He had our filters on his truck and installed them for …
Russ, a Gordon Water Systems technician, came to my home and fully explained how the Kinetico system works, walked me though filter replacement, how to maintain the shut-off value, how to check the brine tank and even offered a tip on how a …
Tony was great as usual. Moved my RO system to a place more convenient to change filters, changed out the softer filter and made sure I knew all the steps for me to change the filters the next time.
Tony is an excellent technician who explained my problems and then demonstrated how to correct them. I would recommend Tony to anybody me with a problem.
Tony K. Called ahead and arrived very timely. He checked our water and our water system thoroughly. Tony then proceeded to locate the problem. He could not fully repair it due to a lack of parts. He will be returning in two weeks to …
Our R/O system lost pressure for some reason. Had a tech come out and check the system, told us he needed to take the system with him to test it, should only take a couple days. Called Gordon end of the first week and was told, “I’ll have …
We are very happy with the service we received for the installation of our new water softener. Our installer did excellent work, solved a problem we had with where our unit was to be located, explained everything to us and answered all of …
Our service person, Tony, was thorough, friendly, and professional. He even took the time to demonstrate how to manually regenerate our system since our water was registering slightly hard.
Tony was friendly and professional. He knew what he was doing and fixed our problem. Then he took the time to explain how our water would eventually return to soft. We enjoyed meeting him.
On July 12th, Tony came to correct the problem we had with last week’s install of Kinetico K5 drinking water station. He found the problem of it being not installed correctly. He fixed it but had to install a new one. He also adjusted the …
Ashley L. and staff are very courteous and knowledgeable about the Gordon Water products. Ashley L. was very pleasant and helpful which made our experience with Gordon Water a very excellent experience. Thank you Ashley.
Very helpful, loaded my car with the 4 jugs I had. I had been having a hard week due to my partner facing some health issues and he listened while I had to release my energy. We have been buying water from your company for a few yrs now. Even our dogs get This water.
Sales person Phil and installer Ian both were thorough and professional. Ian did a good job of explaining installation options and we are happy with his work
Tony was great, but he had to fix a problem that resulted in the wrong system being installed almost a year ago. Hoping I get some credit for monthly payments I’ve been making on a system that hasn’t been giving us soft water.
Fabulous company. They sent a man, Justin, whom was able to explain things about my existing system which has me able to use it correctly. They didn’t try to sell me something I didn’t need to fix the problem, he was able to show me where …
Great experience, Cameron did a really good job on installing our new RO system, faucet and soap dispenser. Definitely going to be using Gordon Water Systems in the future!
I am still in the process of working with this company, so I can’t be definitive as to total recommendation as of yet, however, I will say all the people I have dealt with from the sales person, Justin, the installer, Andrew, the salt …
Had maintenance/checkup completed on reverse osmosis and softener system. Andrew came out and delivered awesome service. He explained things well, friendly and makes you feel like he was there to help. No question was to small. You can tell he enjoys his job and grounded in family. Great service.
Tony K was very knowledgeable and helpful when working on our water softener. He goes above and beyond. Very friendly and professional.
Wesley was on time, personable and professional. I learned some things about RO systems in talking to him. He was very polite and wrapped up his work in good time. Good man!
Great tasting water. No more oil and pcb’s in my water for me and my kids (gotta love kalamazoo’s drinking water, ha). The staff is always very helpful and friendly when I come to the store, from answering questions to helping me load the water in my car. Never had a problem, suspect I never will.
Phil provided excellent information and examples to recommend the exact water system I needed. He was honest, friendly, and very personableI would definitely recommend him to anyone looking to purchase!
Justin did an awesome job explaining to us what we would need and how often we would need service. He was very friendly as well as extremely professional.
First class service and staff from an honest locally owned business. Highly recommended!
Special thanks to Justin and John for your professionalism and expertise with our home water needs.
Had a super tech (Tony Klimek) come to service RO and softener and he was super helpful in explaining everything and the does and don’ts… Great service
excellent service. Tony did extras like explain everything that was done so we could understand problem and what to expect under various scenarios. Would definitely request him for any further needs.
Justin responded to my email regarding issues with my water softner promptly. Before he made a trip out, and avoiding any expense to me, he talked me through some troubleshooting possibilities, and the problem was literally fixed over the phone!!! Thank you Justin!
Tony replaced our water system. He was on time, professional and efficient. We were very happy with his work!
Great installation, rent or buy. Rent to buy later very flexible. Quality product, works well and reasonable cost. Especially compared with other water treatment companies.
Scott Parker our installer was a home owner’s dream. He was knowledgeable, pleasant, and left no footprint. This company is lucky that he is out there representing them.
John W put our whole house filter in yesterday. What a great job. He is a very pleasant and interesting young man.Thanks for your military service as well John.
Andrew did a great job installing our Kinetico softener and R.O. drinking water system. He was very knowledgable and did a great job explaining how to operate the system.
What an awesome place of business. From their office staff to their delivery personnel to their products. They are professional, prompt and friendly. The company is supportive of the community with donations for our Veteran events. Their best delivery person is by far Mo L.
Tony was very helpful and professional. He was positive and helped with our Kinetico water softener.
Spencer is a great representative for Gordon Water Systems! He is polite and courteous and has been willing to adjust his schedule to meet our needs.
John is a very nice service tech. Professional, considerate and polite. It is nothing you need to worry when he works at your home.
Great service. Tommy took time to explain the water system to me since I was unfamiliar with it. He was very courteous and professional. I would highly recommend Gordon Water Systems.
My old water softener was over 45 years old and the plumbing and hook-ups were also very old. Tony went above and beyond getting my new water softener installed. Thanks Tony.
Tony K went above and beyond to ensure I had a properly working Water Softener before the day was over. Even if that meant having to run back to the store to fix a piece that was leaking water and coming back to finish installing it.
We’ve worked with Justin and Gordon Water Systems many times. We have always had a great experience with quality and service. I would highly recommend Justin and Gordon Water Systems of Kalamazoo.
Great service from Gordon Water of Kalamazoo. The Sales and Service departments spent extra time with me explaining what the system does and how to properly maintain my water softener and whole house filter.
Who doesn’t want soft, clean water? Gordon Water is friendly and courteous. Their delivery staff are always friendly and the in-house sales team are great to work with.
Great customer service by Tony and John. We required service on an Iron Curtain and Kinetico Water Softener. They were prompt, professional, thorough, and personable. Great representation of the company.
Thank you for doing an excellent job installing our new water softener, Andrew. You were efficient, friendly, and answered our questions with clarity.
Noticeable change in quality of the water after installation of the filter.
Chad K. the installer provided clear, understandable information about the filter. He was congenial and engaging, and when he was finished the work areas were clean and clear of any work product.
Tony and Jonan came to our house and did a great job on our equipment. We also had a great time talking with them. Very friendly.
Tony explain all of my options on replacing our reverse osmosis water tank. He had everything on his truck including replacement filters. Tony was quick and strait forward.
Mo has been our delivery Pro for as long as I have been with our company. He always has a smile and a positive word. Always willing to help and go the extra mile to help, he gets answers for us when we need them.
Andrew was very polite, friendly and professional. He gave a very informational demonstration of the equipment after installation so I know what to expect during operation.
Tony came out to service our system he is very friendly and knowledgeable. He was also great with my kids which is always an added bonus
Our driver Mo Livers is the BEST!!!! I manage the AutoValue on Stadium drive and he always makes sure we are taken care of!!! Couldn’t ask for a better driver!! Please keep up the great work!!
Mo is fantastic! Not only is he always pleasant, he always checks the cooler in case it’s almost out, to save me from having to change it. I would highly recommend Gordon, and you will be very fortunate to have Mo as your delivery professional!
Tony did troubleshooting that revealed a salt bridge and explained how I could fix it.
Best home update this year. You don’t realize how lousy Portage water system is until you install an RO system. I use the water in fridge for water/ice, tap for cooking, and making tea WITHOUT the staining residue on teapot, etc. …
John was great. He was very communicative and professional. I feel he went above and beyond what was expected. My next call to Gordon will be to request John W.
The water is great and Mo L., our delivery guy is just as great. We get water delivered in a timely fashion. It is good tasting, cold, and much needed in the workplace. Very happy that Mo is always speaking, nice to everyone, and always smiling.
Mo is always pleasant, always smiling. He has accommodated us, on more than one occasion, when we ran out early! I always look forward to his stop!! Gordon’s is always great at handling situations, such as malfunctioning equipment, without problem.
I love my new Kinetico softener. I have extremely hard water and now all is well. I feel like the price Gordon gave me was good, and the install was fast and painless.
Came in just to make sure my Kinetico unit was still working ok, and it is. Phil gave me great advice about upgrading to a signature series, and said the unit I own was the most efficient for my needs. Didn’t sell me anything but I know where I’ll go for service or send my friends when they ask. Thanks!
Andrew was the service tech and showed up promptly. He did a good job setting up the new filtration system and actually finished an hour earlier than anticipated.
Great experience. Learned a lot. They were willing to talk about my situation in general but not trying to sell me something. Others wouldn’t discuss until a salesman has been assigned and gives a pitch. …
Justin S. Was so helpful and explained everything in easy to understand answers. Very informative and thorough about the system and how it works. Very happy with Justin and Gordon Water Systems.
Would definitely recommend and use this service!
Had a great experience with Tommy Chambers from Gordon Water Systems. Highly recommend this guy. Professional and polite. Could tell he new what he was talking about right away and felt I could trust him.
Tony arrived within a couple of hours after we contact him. He had the problem taken care of in no time which was great because it was a VERY busy day for us. Great service.
Andrew L. installed our water softener and drinking water system. He called ahead, arrived on time, provided clear instructions for how to use the system, and was overall kind, respectful, and genuinely patient.
Water specialist Tony was on time, dutifully wore his mask and booties : ) and successfully installed my iron remover without leaving behind any mess! Couldn’t get better than that! Thanks!
Tommy phoned before coming and arrived when he said he would. He immediately went to work looking for and solving our water softener problem. He provided educational information on what to look for when our salt is down and what to do. He was friendly as well as very professional.
Very polite and helpful explaining the system!
Very good experience. Wesley was very professional. He knew exactly what he was doing. Wesley answered all of my questions. When he was through he cleaned everything up and took all the extra parts and old water softener with him. I would very highly recommend
John was asked to run a new line to an RO filter and tank in a kitchen of an 113 year old house – to the basement. It was a challenging job because of the floor (hardwood under cabinet) and finished basement. He figured it out and finished the job. Excellent work and job well done. Thank You!
Scott was very friendly and professional. He explained in detail how the system works and how to operate it if I ever needed to and best of all he loved my dogs! Two thumbs up!
Alan came in a serviced our units here. He did a great job! Jeff B our delivery driver also does a great job and has a great attitude whether rain or shine.
Tony was courteous and helpful. Checked the system for trouble and fixed them.
Mo is the best! He has helped me with my water since I opened my office 4/1/16. He has great customer service and I would recommend Gordon Water services to my family and friends.
Tony did a great job – he explained everything that he was doing, which I appreciated. Everything with my R.O. water softener and water filter system (at my kitchen sink) is working perfectly now.
The sales, scheduling and service were all top notch. Phil from sales did a great job explaining the products, scheduling worked around my schedule and John W, service tech was on time, friendly and professional.
Excellent service. Tony was on time, worked very efficiently, explained everything and went over system with me. Repair came in under quote. Will not hesitate to use again or refer to others. Thanks Tony for the great service.
Andrew did a great job! Very professional on the installation and cleaned up everything afterwards. Explained very well on how to add salt and change filters. Really liked the nicely done work.
Russ and Dave were prompt, polite, thorough, and patient. They made sure to address all my questions and concerns.
The entire experience from having Brian come out to educate me and learn my options for better water, to Russ doing the install and Tony and Russ coming back out to fix an issue has been a pleasure. Very knowledgeable, professional and kind folks. Thank you guys!
Wesley notified us of his time of arrival and was prompt. He was efficient, capable, pleasant, courteous, friendly. He did the work neatly and in a timely manner. He made suggestions about how to work the new system and answered all questions we had. He was “A+” . We thank him.
Andrew L. made a repair visit today and did a great job. He was efficient, explained everything well, and was pleasant. I so appreciate his professionalism. Thank you!
Andrew Lechner fixed & replaced the leaking head of the water softner at my house. His work was on time and professional. I’d strongerly recommend him for any water softner installation or other water system at home. Thank you, Andrew!
Gordon Water is amazing! I had a bad experience with another vendor and this Company turned it around with professional, quick, experienced customer service. The Tech was well versed in installations too!
Tony did an outstanding job with my water softener installation. It was necessary to replumb the water filtration system to make a clean installation. Well done!
Tommy Chambers was on time , very professional,knowledgeable and informed me of everything he was testing for. He also informed he of several things I can do to keep my water softener in top condition and maintain its serviceability.
We have had very poor service by this company we have been without water for a month and still nothing! we called and called and the give us a run-around every time we call to check status. they keep telling us we will have someone there …
Tony did a great job for us. He worked quickly and efficiently to fix our broken softener. He also took the time to show us how to reset the softener when we return from vacationing.
Installation was very well done, excellent craftsmanship. Service technician was very professional. Took time to explain the system fully. They cleaned up and hauled away everything.
Tamara provided the perfect solution for my office with a Gordon Water cooler and a Keurig. I now have great tasting water and my clients can have fresh coffee, tea or cocoa at any time. Great service, great products. I highly recommend Tamara and Gordon Water Systems for any size office environment!
Great products, great people. Phil and Tony have been immensely helpful, teaching me about the water softener in my home and what I can do to DIY repair it. Highly recommended!
Cameron did a great job on installing our Kinetico drinking water system. He answered all my questions thoroughly and has a positive attitude.
The reason that I’m only giving a one star is because of, how bad their billing department is. I had a huge issue with the blonde girl who sits behind the desk, and the lady in the office straight back behind her. I asked the lady behind …
I do not recommend them. I tried Gordon since they had a good exhibit at the Expo show and a high rating on google. Thought I was missing out with my current provider. When I called the office to schedule a routine check up of my iron/salt …
We had a new water delivery driver named Alan bring water to our practice. He was funny and definitely made us laugh! After he got our empty bottles, he asked if there was anything else he could do for us. Making sure we were stocked and …
I dont think I have ever been more frustrated with a business before in my life! Since the first time my husband and I signed up for bottled water delivery with Gordon, there has been issues every month. Either the drivers are confused and …
SCOTT is very personable and customer service oriented. He listened to my assessment and proceeded to resolve the issues. After asking questions on how we use/manage the system he proceeded to advise, teaching the best way to proceed. I feel like our system will work better and last longer by following his directions.
Scott was excellent. He did a very clean and professional installation and clearly explained how the system worked, it’s maintenance cycles, and courteously answered all of my questions. Phil the sales guy was also a pleasure to work with.
Justin Smith was very knowledgeable and helpful. He addressed all our needs and presented solutions. He is very customer focussed. Compliments to Gordon Water Systems for having him on their team.
We installed K5 RO System for drinking water in our new home through Gordon Water System and we are very pleased with the product and the service we got. Justin and Brandon (Install Tech) both were professional and easy to work with. Justin …
I wished to thank Wesley for the wonderful and timely service we received in replacing our much older Kinetico Unit with a newer one. His installation was proficient, very clean and helpful in explaining the new unit to us. I would definitely use both him and Gordons in the future should the need arise.
Tony was incredibly courteous and extremely thorough in his work. He spent as much time as it took to determine what the problem was and was very detailed in finding and fixing any potential problems. What an incredible service professional!!
John went above and beyond for us. He made sure we understood how it all worked and what we needed to do. He was very professional and courteous. I would recommend this company to anyone looking for water issues to be resolved.
Tommy went above and beyond to explain our system that came with our house and how to maintain it. He also helped me carry the unit outside clean it before installing the new parts. Great experience!
Tony was personable and knowledgeable. As he spoke regarding what he was doing, I felt secure in his knowledge. As a result, I felt secure that I was getting a job well done; which in fact, I did. He went over and above what the original call was made for. I am grateful for that! Thank you Tony and thank you Gordon’s!
Tony represented Gordon Water System very well and if promotion or a pay raise is allowed for an outstanding successful job completion, promote and give him a pay raise immediately. …
Just had a great install of soft waited and RO system by Tony K. and Russ. We have been Gordon Water customers for many years and highly recommend them.
I have had many delivery people from various companies over the years but there has been no one as friendly and helpful as Spencer K. When he enters the office you feel his positive energy. He always puts a smile on my face as he makes …
Excellent service from Tony K at Gordon Water Systems.
After a shockingly large water bill, called for a check on our whole house filter. Gordon Water worked with us to get a technician to us pronto. Tony efficiently evaluated the performance of our system, determined it was not the source of …
I called to have water delivered to our office on a Wednesday (our regular day) while I was on vacation. When I returned to work on the following Monday; no water. I called the office and spoke to Rachel; she said she would contact the …
Justin Smith – along with the quality products he provides is why I will not consider using any other water products. Justin does a great job at educating his customer and letting them know what he can offer us without the pressure. I trust …
Tony K was excellent. Brought me up to date on how to care for my equipment. Did a thorough job inspecting it. Very professional and friendly. Would definitely ask for Tony K next time to service my equipment.
Andrew did an outstanding job with my water softener installation. Very clean and thorough installation. Explained everything well when done. highly recommend.
John was very polite and professional. He took the time to not only diagnose the problem, but also explain what it was and review the options available. He came prepared with possible solutions depending on what our system needed. We are very pleased.
Cameron was incredibly professional, installed our new water filter quickly, and made sure I understood how to maintain it.
Thank you Jamal for always being so helpful (and doing the heavy lifting!)!
Phil worked with us to get us the water softener that would be best for our house AND budget. And Scott was a total pro installing it and explaining its maintainence. We had a great experience!
Tony and Wesley were very professional and did a thorough job on our repair needed to our water softening system we have had for 20 years. They also did an excellent job of cleaning everything afterwards. Thanks!
Tony is awesome!! I look forward to his service calls because he is such a nice guy and so competent. I actually consider him a friend. Every company should have a Tony.
Tony came out to service our Kinetico Water softener. He arrived in the time frame requested and completed the work in a timely manner. He gave options for maintenance and costs for my unit. Very professional. 5 Star.
Tommy Chambers of Gordon Water Systems, Kalamazoo, MI, provided a very helpful, useful service call this morning. He was respectful, professional & informative. I’m confident we can now keep our filtration/softener system running well. Our …
Justin was super helpful in helping us figure out just what we need to improve our water. His demonstrations and explanations were fantastic and gave me a better understanding of our water along with the types of systems we could use to improve it. I would definitely recommend Gordon Water Systems!
John W was a knowledgable Service Tech who got my new tannin softener installed professionally and quickly. He answered all my questions I had with great detail and was very helpful in helping me understand exactly how my new system works. Couldnt have asked for a better experience!
Andrew was friendly and knowledgeable. He did a great job installing our new water system and explaining what we needed to do to keep in running well.
Scott was very thorough in explaining what he was going to do to get our icemaker switched over to the reverse osmosis ice cubes. He was able to do this in a timely manner. In addition he was very professional when answering the questions I had. Highly recommend him to others who have chosen Gordon Water Systems.
Justin S. promptly arrived for our meeting and provided excellent information regarding our current system and our interests in updating to a more efficient system. After testing our water, Justin answered all of our questions honestly and …
We had reverse osmosis installed and it was a very difficult job due to the fact our ceilings in the lower level are all finished off. Tony was able to snake tubes down to the lower level in areas others said couldn’t be done. We were …
Appointment purpose was to diagnose slight smell to water and to gain understanding of workings of the Kinetico system. John was very pleasant and professional, and I learned a lot about water quality and the way to keep my system working …
John Weir installed our water softener and he was great. He was very efficient and explained everything clearly. I am very happy with Gordon Water and John is a wonderful representative for their company!
My older Kinetico softener went on the fritz. I made a mistake of calling another local Kinetico vendor, they treated me poorly and in the end left me the same issue I had before. I called Gordon and their service person was kind, explained …
Our install was exceptional. I had a funeral service to attend later that morning and my salesperson Justin said he would come and assist the installer while I left to attend the funeral. …
Tony was very informative and very thourough. Tony had a great attitude and had our iron curtain system back up and running in no time. I would recommend Tony to anyone who needs their water quality systems serviced.
Our Service Tech, Andrew, was very profesional, kind and with good manners. He knows what he is doing and is very down to earth when teaching how do do technical things with the equipment. Very satisfied with his service today.
Polite and on time, the repair was completed quickly and with concern for our home. Service tech entered home and covered his shoes to protect our floors. Tech, Tony Klimek, was also able to access our account and determine what kind of …
My family and I have been using the kinetico reverse osmosis system for years now. I can’t imagine drinking or using any other system for our water. Justin does a fantastic job at educating his customer and I would not hesitate to refer …
Tony called and said he could be here early which was great. He quickly solved the issue and replaced the faulty valve. He carefully cleaned the area and was very careful to leave the area cleaner than when he arrived. Tony did a great job.
Thank you very much, John Weir, for your expert help today. I had to pay a service call and that was expected but it would have been doubled if John hadn’t opened up the salt “bridge” on his own. I have to say it became a pretty “salty” …
We met Justin at the Kalamazoo Home and Garden Expo and he came out to test our water and explain our options shortly after. He was very helpful and informative. He was not pushy at all and my wife and I were very comfortable with having him in our home. Overall, we felt that he had our best interest at heart.
Justin Smith visited our home to evaluate our replacement water softener needs, including a site inspection and recommendation for an appropriate replacement product (Kinetico was selected). Justin was very personable, knowledgeable, …
We have had our Kinetico system now for 17 years. This year we had Gordon do the first serious maintenance check on the system. The softener was still outputting zero hardness water, so we were able to skip over re-bedding the resin tanks. …
Tony repaired my water softener and performed other maintenance. Nice guy. Explained what I needed to know. He was clean, polite, wore booties and cleaned up after the job. I’d use him again.
Tony just installed a water softener and RO unit. The craftsmanship go the tie ins was excellent. He did a nice job explaining how to use and maintain the units.
Ian was a true professional. Outstanding Service
Between Phil (The Bald Guy) and Tony, our service tech, we had a fantastic experience with Gordon. The were quick, efficient and competitively priced. Definitely think about non-electric for your water softener. A little more expensive, but well worth the extra. A+ guys!
I had a water softener installed by Tony at Gordon Water. He was very professional, called when he was in route, showed up on time, finished when they said he would. Went the extra mile with the installation details, including correcting an issue with the drain. New softener works great! Definitely would recommend.
Andrew was great. After a city water problem created a mess with air in the lines and even more iron than usual in the pipes, Andrew checked everything, replaced whole house filter, water filter, got RO system operating again and added a boost to softener for dealing w iron. Did it all and had job complete well within time frame.
We have been receiving Gordon Water delivery from Mo for over five years. Mo is dependable and we look forward to his visits every other Tuesday. He has a great personality and always makes us feel like a valued customer. We wouldn’t want …
Justin was the salesman who came to our house after 5pm. He did a great job explaining to us how water softeners work and how great Kinetico systems are. He was able to answer my basic questions about chemistry. We decided not to purchase …
I’m very thankful for John Weirs patience while explaining the issues we were having with our water softener. He explained everything in detail and I felt he was extremely knowledgeable. I would definitely recommend him if you find yourself having any problems with your water softener.
If I could do negative stars, I would. Talk about poor customer service and terrible prices. I called on 5/8/2020 for a simple O ring for my in line filter on the Kinetico water softner system. I no longer live in the area, but was able to …
We have worked with Justin for over 7 years. He has helped us with getting our water softener and reverse osmosis systems installed. He is professional, knowledgeable, prompt, flexible, and nice to work with. We love Gordon Water, and are very happy with Justin’s service.
Handled everything from testing to installation in a timely, efficient, and professional manner. Andrew, our installer, left the area clean and neat with everything explained in detail. Very pleased with the entire crew.
Andrew and Sam did a great job being prompt, thorough and efficient on our install. They were delightful to have in our home and I would high recommend them to any seeking this service.
Gordon Water Systems: Salesman Phil M. completely knew his business. Was able to walk us through the spectrum of hard water and the softening of it. He gave us several options of systems without pressuring us in any way. Andrew L. and …
I was concerned my Kinetico water softener was not working properly after a plumber who was there to replace my water heater made a comment about it. I scheduled a water test and Justin came out, looked at my system and tested my water. He reassured me that it was working properly. Thanks for the great service!
Tony was very courteous, quite knowledgeable of my house water situation, offered solution that was tremendously helpful. The job was done in good order, and I’ll request going forward that he be our main Tech, unless he is on vacation. Thanks.
Justin is a total professional. Knowledgeable and patient in helping me to understand exactly what was happening with our water system. Would highly recomend him to a friend or any one looking to improve their water system. Really appreciate the time he spent in our home.
We have ALWAYS had a wonderful and professional experience with Gordon Water and our delivery person is OUTSTANDING! Always pleasant, reliable and available when we need him. …
This is s great company. The sales person who came out almost didn’t sell me a new softener because he thought mine might still be ok. Turned out it wasn’t, but who’s ever heard of a salesman not pressing for a sale? That impressed me. …
Tony is always great to have work on our equipment. We have several buildings on our campus with Gordon Water Systems units in them. Tony is very detail oriented when fixing any problems and completely knowledgeable about the equipment. Thanks Tony!!
We had a water softener installed by Scott P. from Gordon Water Systems and he was great! He called when he was on his way, showed up timely, and was very courteous and knowledgeable. Scott took the time to show me how the system worked, …
Very fast and efficient install. The tech was really nice and did everything in a professional manner. Just had installed today so hopefully I will get plenty of years out of my water system! Overall a great experience. Would highly recommend.
Have been a Gordon Water residential customer twenty five years beginning as a bottle user with a hot/cold water dispenser. Because we opted to exchange bottles ourselves we gradually accumulated interactions with staff members. …
John weir was our tech for the install. He did an amazing job. Was friendly, fast and the job looks flawless. Very clean and professional installation. Would highly recommend him to anyone looking to get a water system put in
Cameron did a fantastic job installing our Kinetico water softener. He was knowledgeable, personable, and answered every question. Really appreciated him coming out. Thank you!
What can I say, from the sales to the install Gordon Water hit all the marks to make this an enjoyable experience. I truly appreciated the professional installation provided by the Service Tech Andrew. He answered all my questions above and beyond my expectations.
Justin was very helpful and knowledgeable. We installed the system ourselves and he came back a few weeks later to check on it and show us how to do some things. I would highly recommend getting in touch with Justin and Gordon Water if you are thinking about purchasing a water system for your home.
I had air spouting out of my kitchen faucet 6 months after an Iron curtain installation. Tony came in and found the problem and fixed it within 30 minutes. He also showed me a solution if the problem occurred in the future to save me …
Tony Klimek arrived ahead of schedule to check our Kinetico water softener and reverse osmosis filtration system. Our system is 12 years old and we have never experienced any issues, but thought it would be a good idea to have everything …
Andrew did a great job. He was on time, backed into the driveway (neighborhood is full of children, so much safer), abided by COVID-19 protocol, and gave me some advice about how a leaking faucet can negitively effect my water softener. Thank you for the great service.
Justin came to our “new” house and showed us how to change a filter in our water system. He explained many things to us, including the filtering systems available.through Gordon’s. …
Tony was knowledgeable and able to fix a water pressure issue we have had, that several others ( plumbers, other Gordon folks and well people ) had not been able to fix. He was able to explain what we need to do and even allowed me to …
Our experience with Tony certainly was an upgrade from previous technicians that have visited our home to evaluate the maintenance of our water system. In the past, some techs did not even measure the quality of our water. That was the …
We needed our water purification system re-installed after an awesome kitchen remodel from Paul Carrol, (another review). John advised us to not put our system back under the sink, and have it installed in the basement instead, because He …
Scott and Tony were both really good at their job and explained everything to me. Scott worked hard most of the day installing the water system with all of the hookups. …
We just got a water heater installed at our Parsonage. The entire experience with Gordon’s was great. Justin Smith came out and tested our water, was very friendly the entire time and found out what we would need. …
EXCELLENT service! Never an issue and always helpful and fast!! Thank you Dan!!!
Tony completed an inspection and correction of our water softening system which had not been working properly for several years. As a result of his work the system worked properly. He did a first class job in finding the problem and correcting it. I highly recommend him.
Andrew L installed a new Kinetico water softener in our house. They did a great job of getting it done while keeping the area clean and tidy. Before leaving, Andrew explained how the system would work and took the time to answer any questions.
I had an appointment with Gordon water systems scheduled in the 10 AM to 11 AM timeslot. I received a call just prior to 10 AM from the technician John To confirm I was available and ready for his service visit. John was very friendly, …
Our planning session with the water specialist was excellent. The installation process was excellent. As with any new project there can be snags. We had one. Unbeknownst to us the reverse osmosis system started to leak. We traveled for the …
Andrew was very prompt and very professional. He checked out our equipment, ran a couple tests and determined what was causing our problem really quickly. He was able to get things corrected and explained very clearly what had caused it …
I am writing this review for my Mom. She had a great experience with this company and with Justin S. in particular. He was very friendly, helpful (explained everything to her) and went above and beyond to make sure she felt comfortable with the repairs. She would recommend Gordon Water Systems and Justin S.
Provided effective and efficient solutions to water softener issues at our new home, and was very helpful in explaining what was needed, & how to maintain our system, and offered options for our updated reverse osmosis system. Our service …
John Weir came over to install a new Gordon Water RO treatment system. He called while on his way, and showed up on the day and time expected. He is very professional, and seems to take great pride in his work. He did everything he said …
Tony was thorough and efficient. He was able to answer questions, and I was satisfied with both the service and the quality of work I received. He exercised extreme care and even cleaned our basement floor to ensure that any brine or salt …
John Weir came to exchange the tank on our RO system, or so we thought. It seems our tank was in fact, outdated. He explained in great detail, why it was outdated and offered several different options to fix it. It came down to the option …
Gordon installed a new Iron Curtain system. The outside, non-filtered faucets were spurting air. Tony came out and discovered that the inlet check valve was not working properly. In a matter of minutes he corrected the situation and …
I found that the representative from Gordon did everything in his power to make me feel at ease today. This meaning with our current situation with social distancing, he was very aware of making me feel safe with his professional attitude …
Tony provided great knowledge and installed our water system. Super friendly and helpful. He made sure to test our water before leaving so we can take the next steps to getting clean water!
I have been a satisfied customer for close to 20 years now. I bought a water softener for my home in the late 1990’s and when I moved I replaced the old system in my new home with another Kinetico dual tank in 2006. I recently started …
Andrew did an outstanding job installing our new system!! He was very knowledgeable and professional. We enjoyed meeting him and appreciated all his efforts in regards to our water system. …
Justin was awesome! I was looking for a water softening system to be put in and he was super detailed and very thorough while explaining how the system worked. Justin answered any questions I had and he made suggestions based on the needs …
The technician (Ian) called in advance, and arrived when he said he would. Within a minute of looking at my setup told me the likely causes and what it would take to fix it. He then very clearly explained to me what was supposed to happen …
Very pleased with the sale & installation of our water softener. The Service Tech, Tony K. arrived early, was friendly, & polite and did a great job in a respectable amount of time. My husband& I couldn’t be happier.
Russ and Max came to our home to install a Kinetico leak detection system and a Kinetico water treatment system. The guys were great! Had a problem with some equipment and the app. Both were fixed quickly. Thank you.
Justin was on-time, friendly and extremely knowledgeable in his field of work. I was very impressed by the tangible tests that were run and the results I was able to see right here in my home. Justin also provided an in-depth and detailed …
Brian was very organized and knew his products very well. He presentation was clear and not pushy. He measured the calcium and iron in our water and recommended the type of unit that we would need. He gave us the pros and cons for each …
John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was …
We needed our Iron Curtain replaced. Gordon Water was very helpful and willing to work with me to get a new one installed in a couple of days. John W. did a great job of installing the new one and setting it all up. Appreciate everyone helping and working with me.
The water specialist will definitely try to sell you on higher capacity systems, but once you make your decision the process is smooth and painless.
Our service technician, Ian, did a great job installing the system in our small …
We had Andrew install a new water softener for us. He was professional, courteous, friendly, knowledgable, and answered all of our questions. We had a great experience. Thank you!
Andrew L installed our new water system today. He was on time and very courteous and respectful. He got it all working well with no leaks. He then showed me how it all works and how to maintain it.
Very excellent professional experience. Thanks Andrew!
We had Gordon water come out and check our water and our softener. Tony helped out and we are glad he let us know about our pressure tank because it was broken and we had not idea. Thank you so much for your help! We never had a well and septic and he helped us a lot.
Tony installed my Iron Curtain and did an excellent job! The routing of tubing was very professional looking while maintaining functionality (e.g. no sharp corners). He was very patient while walking me through the setup and was able to answer all my questions as well.
Wonderful experience with our service man Russ. He found the issues of our old kinetic system and now it’s time for an upgrade. He also checked to be sure our soft water system is working properly while making suggestions how much salt to …
Tony arrived on time with a phone call prior to arrival. Nice. He was organized. Nice. He fixed my water softener problem. Nice He also checked his work before leaving. Nice. I asked lots of questions and Tony provided responses to all …
Amazing service!
Gordon Water is a great local company and Brian was amazing at customer service. …
Tony Klimek was our water softener install tech. He was prepared for the job. Well organized. Went above and beyond the call of duty. Installation very professional looking. …
Tony, the tech, is extremely knowledgeable, professional, courteous, and brings years of experience to the service call. He problem solves above and beyond normal expectations. I have 100% confidence in our water softener investment because of him! Gordon Water System is LUCKY to have him on staff.
We had the water softener and the RO purifier system installed by Gordon Water systems back in August 2020 and are completely satisfied with both the systems. The technicians are all knowledgeable and pay at-most attention to the customers …
The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get soft water for their home.
Andrew Lechner hooked up my new water softener today.
Not only was he a perfect gentleman, he was clean, orderly, and efficient. The softener works wonderfully, and he left my basement spotless after removing the …
We have always been pleased with Gordon Water services. They are kind helpful and considerate. John Weir came today and he did a great job of servicing our soft water system. Kind, quick, careful and a educated me in some areas I didn’t know about. A quality representative of Gordon!
Tech was very knowledgeable of the water system installed. He was very helpful in answering my questions. He took the time to make sure our softener was working well again. I am a repeat customer and trust them for my home water quality.
Andrew did a great job addressing the issue. He went above and beyond to make sure everything was working properly and all my questions were answered regarding my Water Softener Rental from Gordon Water. I even asked about a possible credit …
Salesman Phil and Service Tech Ian were awesome. Ian arrived on time with a pre arrival call. He removed the old water softener and installed the new Kinetico. Ian was very polite, considerate of my house and even tolerated my annoying …
John Weir came to install our Reverse Osmosis water system in January. He was so respectful of our home, he was efficient, friendly and answered all my questions. Today he came back to do a check up service and he was again so kind and …
Andrew is a definite 5 star technician! He recently installed our new Kinetico water softener system. He was very efficient, professional, knowledge savvy, and walked us through the instructions. We could not be more pleased and will request him for any future service needs. Thank You for a great job!
Andrew did a great job installing our water softener. He explained every3thing and I learned some things I never knew despite having a softener system for 30 years. He is personable and friendly and we will recommend him and Gordon. Thanks! Sam and Anne
Excellent service. Russ Pratt arrived for a service check of our decades old Kinetico filtration/softener.His evaluation was thorough and professional. In the process, he noted an issue with our well which needed repair. The well man said …
Andrew and Jeff installed our rented water softener. Through the whole process from getting the right system to installation all my questions were answered. Specific details for each system as to what would be best for our needs. I was …
our installation was just finished and we could not be happier with the service! Andrew Lechner did a fantastic job. He was courteous, professional and quick. Than k you!
Gordon water is made on wonderful customer service. Everyone that I’ve ever spoke to or worked with has been incredibly helpful and informative. My technician, Tony, went above and beyond to fix the problem I was having with my water. …
We purchased our house in 2014 and had Gordon Water out to look over the existing water softener. At that time it was working fine so with some tweeks to the settings we were good to go. Fast forward to 6 years later and it was time to …
After recently having our water softener fixed, we were still having an issue with our water smelling weird. Tony came out and checked everything out and told us a few more things to do to improve the quality of the water. He was very …
Ian and Sam came to install a new water softener for me on Friday. They arrived on time with masks on and both with a friendly attitude. They worked efficiently and were calm as problems with my plumbing were encountered. After resolving …
Tony K was patient with me and did an excellent job analyzing the problem. He took time to explain to me how the system worked. This is the best service man you have ever sent me over the past thirty years. Now if you could only get the office to work as smoothly.
Andrew did a great installation. He was thorough and. Made sure everything worked properly. Gave some tips on how to keep things running smoothly. Andrew was very professional and made me feel like my money was well spent on this work he did. He as very knowledgeable about the entire system and helped me understand it.
It has been worth it to rent a cold/hot tap cooler at home. For one, tea has never tasted better, and for another, we had a backup water source when a water main broke on our street and we were under a boil water advisory for 72 hours. It …
Justin was excellent in determining our water quality and what equipment would correct it to our expectations. He was thorough in his testing, explanation, and evaluation of our options. Our service professional, Tony K, was also excellent …
Had to have our system looked at for the first time in 7 years. Service guy Tony Klimek super knowledgeable about every part of the system on how and why it works. Explained everything in detail about what was going on and solved a minor issue without hesitation. Best experience I’ve ever had with a service call. 100% satisfaction 👍😁 …
Tony was very helpful and informative. We had never had a water softener before and he walked us through the operation. He also offered to replace the filters for our drinking water. He was on time, very nice and extremely helpful. I would strongly recommend Gordon water systems.
Ian did an amazing job installing our water softener and RO system. He was friendly and professional and very easy and pleasant to work with. We’re grateful for the experience we had with him and Gordon Water. Definitely would recommend.
Friendly and helpful service at all offices but I especially appreciate Jamal at the Portage location.
Ian was professional, polite, efficient, and a great communicator. Throughout the install he communicated when our water would be on or off and was very thorough once he was finish to ensure I knew how my water softener and R/O functioned. Great service and great product. I would highly recommend!
Tony was a great help to us, and did a great job. Highly recommended!
Today we had a new tannin unit installed by Tony. This had to be hooked up to our existing water softener. Tony did an outstanding job with the installation AND helped us understand how they worked together! He reset our softener and got …
Tony was amazing. He was professional and knowledgeable, he took pride in his work. Thanks Tony
We had our new Kinetico water softener installed today. Our installer Russ was professional, courteous, on time. Kept us up to date on how things were going. Took time to show us everything and how it all works, and what to do
Very pleased!!
We had a Gordon Water System Kinetico Signature water softener and R/O system installed today. The technician was Micah Sims and the quality of his installation was exceptional. He worked without a break and spent time afterwards answering all of our questions. I would recommend Gordon and especially Micah without hesitation.
Tony responded to our service request in the time window we agreed to. He phoned to say he was on his way. He helped us to understand what may have happened and what to do next time. He had our filters on his truck and installed them for …
Russ, a Gordon Water Systems technician, came to my home and fully explained how the Kinetico system works, walked me though filter replacement, how to maintain the shut-off value, how to check the brine tank and even offered a tip on how a …
Tony was great. Took me through everything he did. Also took me through our RO system.
Great Service, Friendly, Curteous. When there is Time Jamal caps my Bottle and carries it to my car!! Thank You Jamal!!
Tony was great as usual. Moved my RO system to a place more convenient to change filters, changed out the softer filter and made sure I knew all the steps for me to change the filters the next time.
Tony is an excellent technician who explained my problems and then demonstrated how to correct them. I would recommend Tony to anybody me with a problem.
Fast, friendly and professional! Highly recommend Gordon Water Systems.
Tony K. Called ahead and arrived very timely. He checked our water and our water system thoroughly. Tony then proceeded to locate the problem. He could not fully repair it due to a lack of parts. He will be returning in two weeks to …
Jamal is always very kind and helpful when we go to the Centre location. He is eager to go above and beyond for anyone walking through the door!
Tony was very pleasant and efficient. He fixed our system and answered our questions. I would reccomend him.
Our R/O system lost pressure for some reason. Had a tech come out and check the system, told us he needed to take the system with him to test it, should only take a couple days. Called Gordon end of the first week and was told, “I’ll have …
We are very happy with the service we received for the installation of our new water softener. Our installer did excellent work, solved a problem we had with where our unit was to be located, explained everything to us and answered all of …
Our service person, Tony, was thorough, friendly, and professional. He even took the time to demonstrate how to manually regenerate our system since our water was registering slightly hard.
Tony was friendly and professional. He knew what he was doing and fixed our problem. Then he took the time to explain how our water would eventually return to soft. We enjoyed meeting him.
Tony was fast, explained everything, did an amazing job and was nice to my dog.
On July 12th, Tony came to correct the problem we had with last week’s install of Kinetico K5 drinking water station. He found the problem of it being not installed correctly. He fixed it but had to install a new one. He also adjusted the …
Tony did a very good job of explaining everything that needed attention and the new products that Gordon Softwater has to offer to their customers.
Ashley L. and staff are very courteous and knowledgeable about the Gordon Water products. Ashley L. was very pleasant and helpful which made our experience with Gordon Water a very excellent experience. Thank you Ashley.
Tony was completely thorough in making sure our iron filter was repaired properly and working. He communicated any concerns and was timely.
Very helpful, loaded my car with the 4 jugs I had. I had been having a hard week due to my partner facing some health issues and he listened while I had to release my energy. We have been buying water from your company for a few yrs now. Even our dogs get This water.
Sales person Phil and installer Ian both were thorough and professional. Ian did a good job of explaining installation options and we are happy with his work
Tony was great, but he had to fix a problem that resulted in the wrong system being installed almost a year ago. Hoping I get some credit for monthly payments I’ve been making on a system that hasn’t been giving us soft water.
Fabulous company. They sent a man, Justin, whom was able to explain things about my existing system which has me able to use it correctly. They didn’t try to sell me something I didn’t need to fix the problem, he was able to show me where …
Great experience, Cameron did a really good job on installing our new RO system, faucet and soap dispenser. Definitely going to be using Gordon Water Systems in the future!
I am still in the process of working with this company, so I can’t be definitive as to total recommendation as of yet, however, I will say all the people I have dealt with from the sales person, Justin, the installer, Andrew, the salt …
Had maintenance/checkup completed on reverse osmosis and softener system. Andrew came out and delivered awesome service. He explained things well, friendly and makes you feel like he was there to help. No question was to small. You can tell he enjoys his job and grounded in family. Great service.