Gould’s Discount Medical is an AdaptHealth company that specializes in home medical equipment and respiratory products and services. Located throughout Kentucky and Indiana, Gould’s offers premier customer service and carries some of the most popular brands for walkers, wheelchairs, hospital beds, CPAP machines, CPAP supplies, oxygen, breast pumps, stairlifts, ramps, grab bar installations, hearing aids, orthotics and more. Gould’s proudly accepts Medicare and most commercial insurances.
| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
3901 Dutchmans Ln Ste 100, Louisville, KY 40207
I fought the idea of using a Cpap because of the inconvenience and the idea of having something on my face EVERY night for the rest of my life. I didn’t know I stopped breathing, I was sleep. …
I had switched from Goulds to another provider but the other provider could not meet the level of quality care I am used to so I am home with Gould’s to stay. They walk with you every step of the way. They are GREAT.
The tech was on time, friendly, and left the correct tanks.
Kristi was very friendly, professional, and knowledgeable.
Lindsey did a great job explaining everything to me.
Last week, I posted a one star review regarding an issue with the experiences I was having getting my bipap supplies through Gould’s. I have since been contacted by the manager of the department, Bremda Smith, who not only addressed all my …
Service was good. Everything was explain to my understanding.
My husband and I bought a Golden loft chair on 2/14/20 when we got home lift chair did not work properly had to wait till Monday to call the took till Friday and when they came out was unable to fix. Said part would be in several days a …
Greg, the tech, did an excellent job of explaining the oxygen system.
Very nice person who delivered supplies and very patient showing us how to connect the tubing for the oxygen. Thank you 5
My Therapist is Jon. Jon has a great personality. I could tell when I first answered the phone. He knows his job very well and made the experience fun as I was frightened of the whole ideal of what was happeningto me. He took the time to make me understand how the CPAP worked to help alleviate the problem. Stay blessed Jon.
I called on Monday, June 7, 2021 to order more portable oxygen tanks. The person that I spoke with told me they would be delivered on Tuesday, June 8, 2021. I had more questions to ask , about a bi- pap and another piece of DME. I was …
The young man was great. He explained everything and even moved a chair for us in order to put the bed where we wanted it.
He is an excellent representative for your company.
We had a fantastic experience with the mobility department. Andy worked quickly to process documentation and Mark was amazing communicating each step of delivery, usage, and care. I could not have asked for a better, more seamless experience.
Elizabethtown office has great customer service!
Gould’s has always tremendous job on fixing or taking care of my power wheelchair
I wouldn’t shop here. The science is clear yes paper masks and cloth masks are not effective and vaccinated people are not at risk nor do they put others at risk, yet the people who work here insist that everyone wear a mask. Do business …
Jonathan was the most informative friendly person. He did a true full examination of my mobility chair to make sure all issues were addressed, even one I didn’t know existed. He showed me everything he was talking about. Thank you for your expertise Jonathan.
Both technicians worked hard to insure everything performed perfectly.
I could tell the complexity of the equipment demanded a lot of skill. …
Unreliable and have to wait a good 3-5 months for them to contact your insurance. Actually, I am changing companies this month due to one of the techs were extremely rude and left me with a huge liability on their hands not fixing a …
Jesse was very knowledgeable about all of the different pieces of the oxygen tank, and attachments. He very patiently explained each step of the connection process for in home oxygen, emergency tank, portable tank. Thank you for sharing Jesse with me for my first experience with oxygen.
I found the people at Gould’s to be extremely helpful, courteous and professional. Their prices were very reasonable, and I found that buying there was cheaper on many items than Amazon and other online sources, especially once shipping …
Very knowledgeable and helpful to learn how to use and take care of the new cpap unit
I have recently prescribed a positive airflow machine. Jon my respiratory therapist has taken great care of me. He answered all my questions and more. Thoroughly educated me on the use of the machine , care of equipment, and how it …
Never can get a live person on the phone when you call…
Always a recording.
The representative who helped me was very understanding of my apprehension. She was very thorough simple and succinct with her explanation.I hope I do as well as I start my new chapter with a CPAP machine as she did explaining
I just got my CPAP machine and the RT Kristi Miles that called me to set it up was super nice and explained everything clearly. She gave great tips and advice which was helpful, especially since this is my first time using said device.
I cannot say enough about John. He was wonderful! He helped me figure out why I did not like machine first time a I used it. He called the doctor to report the prescription was wrong and called to let me know that he reached them. I am now waiting for new prescription to change settings on my machine. Thank you again John.
Great people, very friendly and helpful. Get you in and tested. Results, show you the product,get you fitted and hearing aids ordered .
Pete and Delarese could not have been more helpful , unless they would have …
I choose Gould’s for replacement hearing aids. After researching other providers, I recommend them. The staff has been professional & helpful, and the price reasonable. Their experience shows, and they certainly assisted me. They will …
Once the correct people were contacted things went fast
The person giving information was very polite and did her job in a very routine manner. The respiratory therapist needs to understand their customer better and experiences. I have used a C pap for years and wanted to share information to …
Was fast getting my stuff that I needed for home. Was great service. Thanks!
Always prompt friendly service and today was even better than normal, in spite of a small staff and many customers
I spoke with Brittney about getting a electric hoyer lift. She explained the process, spoke with the warehouse. The warehouse usually has to order this item. They actually had one in stock. Brittney had excellent communication with me …
They gave me the cheapest bed possible that is not for a neck fusion patient.
After hours of being on the phone looking for a lift chair to rent I was about to give up until I found Brittney from the Dutchmans Lane location. Brittney actually took the time to look for what I needed told me where to find it and …
Website and sign on doors specifically state Gould’s closes at 5:30. Called earlier in the day and let the salesperson know I’d be there between 5:15-5:30 to pick up one small item. Arrived at 5:23 to find the doors CLOSED and locked. …
Very professional. very helpful in helping me how to use my new machine
I stopped in Because of sleep issues , the lady in the. CPAP. Fitting room , was very helpful , explaining some options , that may. Help me get adjusted in order to get a. Good rest . Very kind and patient. . The workers name. Kathy
I am very pleased with the service my mother received from AdaptHealth. Fabricio, the technician who delivered the supplies was very kind and professional.
The audiology department at Gould’s is wonderful! Peter takes time with every patient and explains what he is doing while testing and discussing options for different devices. He is extremely knowledgeable and I love his matter of fact …
I can’t say enough about the superb customer service that John Hall provided! He was very thorough and detailed and answered all my questions. I couldn’t have asked for a better person to walk me through the operation of my new device. …
The sleep therapy girl is very nice, friendly, and knowledgeable…
Kristi was amazing! She was so helpful, knowledgeable, and kind! She worked so well with my daughter with special needs! The Cpap was a scary thing for her but my daughter left feeling much better about it! What an asset you have there in Kristi!
MARK KNEWASSER Was amazing!!! He was courteous, kind, very thorough, and overall wonderful customer service. He brought the chair in and explained everything there was to know. I highly recommend him and his services. Top notch!! Thank you again, Mark!
Selected my first wheelchair at goulds 9 years ago everything went perfectly when i ordered my newchair it was a disaster i felt pressured to select a product that i did not want and when i ordered what i wanted the seat cusion was not what …
Peter and his staff go above and beyond in the way they treat their customers. Excellent service and quick visit times really make it easy to plan my schedule. Getting hearing aids was not something I was looking forward to but Peter’s …
The service Dept.Rep.Ms.LeAnn was very nice & courteous,and Mr.Johnathan,came out and adjusted my scooter chair perfectly,they were very professional,again,I thank them, Mr.Jonathan has to order some parts, and has to come back and install …
Stopped in today because I heard they were having a major sale on scrubs. I got upstairs and tons were 50% off and other great brands were 25% off. I was helped by an older gentleman who was beyond helpful and friendly. He answered all my …
Charles did a good job of picking the hospital bed up and did it quickly. The only issue I had is that I did not get a call before he got here as I was told would happen. I checked my phone and the only message I got the them was from Charlotte, NC indicating that he would be here and he was already here.
I can’t seem to get any urgency for my prescription for a wheel chair they have had the doctors info for several days but still no call back. I have called but they always say they are working on it and will call back but as of now still no call back.
Kathie was great. Very thorough and personable.
I was prescribed a new CPAP machine and was assigned John Hall out of Bowling Green KY as my Therapist to set me up. I have to say this man is a God Send! He was very knowledgeable and explained everything so well. He taught me things …
Have used in the past with bad experiences. Had no choice again as needed to rent a power lift chair. Multiple delays with saying no orders from MD when MD office verified they had faxed 3 days in a row. Finally confirmed they received …
Ron asked questions for the Home Review and Patient Review. He explained the billing process and showed the digital forms that applied. He was friendly and double-checked that everything was completed.
Marc was quick on setting up the hospital bed in my fathers room. Also he was very nice & explained how the bed worked in detail. Thank you!
I normally don’t write reviews, but felt I needed to share my experience in hopes it helps others out there that uses Gould’s – especially for durable medical equipment rental. …
I normally do not write reviews but I wanted to share my experience. I was serviced by your representative John Hall from your company to set me up with my cpap. I want to say he was very informative, helpful, polite, educational, and full …
When I initially visited Gould’s for my CPAP Machine everything went well. However when my CPAP stopped working I didn’t get a return phone call. I went to the Hospital two weeks ago and tried to get them to switch out my CPAP. The …
The staff are very caring, professional and helpful. I was so impressed by the speed of the delivery of my electric wheelchair. They made the process very easy for me, ordered the perfect chair for my needs and explained everything about …
Poor customer service. Called on November 20th to have my tanks replaced, was told they wouldn’t have someone to come out to do so until December 18th. The 18th rolls around and nobody shows. It’s been a month with empty tanks now and the lady on the phone acts like she doesn’t know what to say. Ridiculous.
John Hall, Respiratory Therapist, must be one of your greatest assets. What a surprisingly delightful visit with John yesterday! How refreshing to meet with a professional who clearly likes people and his job, who communicates so well, and …
Gould’s has a terrible automated phone answering system. Recording after recording, and then when you do get a live person you get transferred to another department (even though you pressed the correct proms), and the recordings , and …
They were ecellent during the entire process of getting my mom her wheelchair. Phenomenol customer service! When they delivered my moms chair she wasn’t here because we got the appointment time mixed up. They waited for her to come so that they could explain the her how everything worked. Outstanding!!!!
Horrible service. Brought rental scooter. Delivery person did not say how to operate and customer service said did not know and had no one could ask and they closed on Saturday. So I have a non working piece of equipment in house and …
I had a very disappointing and an unjust experience with Gould’s Medical Discount Store. I went to buy hearing aids there, and the audiologist would not let me use my Anthem Insurance Discount, even though the rest of the departments take …
Gould’s is stealing money from customers. My husband paid off his CPAP machine last year and attempted to close his account. They confirmed on the phone that they closed the account, however they did not send anything in writing. Now …
Gould’s was prompt and professionally friendly with the delivery of good quality equipment needed to allow my husband to be discharged home. Gould’s handled everything with the insurance and made the transaction very easy.
The folks at Aerocare were very accomodating in trying to help me fix my squeaking cpap machine. They worked me into their schedule and were kind and courteous.
Jennifer was excellent..patient and answered questions well .
I have tried multiple times to contact someone about supplies that are overdue… The voice mail system asks you to leave a name/number so that your call can be returned, then cuts you off almost immediately, only to repeat the same …
Gould’s rep called when they said they would and arrived on time. Young man was very polite and did a great job installing the grab bar. Very pleased with Gould’s.
Ever since AdaptHealth has taken over every time you call Gould’s Medical the location it is a different menu. Sometimes you only need to talk to someone within the location to ask questions about products or whatever. Their phone system …
Jennifer was very good at her job and very detailed on the machine and mask. She gets a A+ and looks forward to dealing with her again for future needs.
Watch your billing statement. I was charged for an extra brace that I did not receive. The first time I called the customer service rep did not believe/care that I was being charged for a brace I didn’t receive. She acted like a robot. I …
He called before he came and did a great job. He left nothing behind!
I have avoided shopping there and I do my best to avoid shopping their based on past experience where I felt that the primary goal was to get a customer’s money and do the best to …
Service technician did a fine job on my electric wheelchair. Thanks!
THE NICE LADY THAT DID MY MASK FITTING WAS KIND AND CONSIDERATE . IT WAS MUCH APPRECIATED…
The person was on time and polite. I ask about a receipt, and she verified my email address and told me I would receive a receipt by email.
I have called requesting the msnaget regarding an incident at the Dutchmans location. A message was left and I was never called back. I called a second time and a CSR tried to scree the call. I was supposedly transferred to a manager, but i was really sent to a voicemail. Poor service by management.
Very friendly and helpful! Great knowledge and customer service!!
Daniel loves his job! Typically, people provide the necessary information and leave. I was explained how to operate back up oxygen, portable and home devices. …
Thoughtful, skilled & patient Will came to demonstrate & install safety bars in bathroom. We are very pleased with his professionalism.
My technician was really helpful; I got the brand of my CPAP wrong, but she knew which brand it really was just from the old headgear I brought in. She also was the one who suggested that I was due, Under my insurance, for a new water tray as well. She also joked around with me, and was very funny and friendly.
Personnel were very helpful when I purchased a scooter. The person who delivered it brought it into our condo did a great demonstration of how to use it and how it disassembled. Excellent customer service
All the personal individuals were friendly and professional. I went to see about my CPAC machine. I’ll wait a little less than 3 minutes at the time of my appointment. She answer all my questions and did not mind when I asked her to repeat …
Great service. Extremely friendly as soon as you walk in. Everyone was helpful, cheerful, and willing to assist. My appointment went great, she took her time explaining everything, made sure I understood, and took time to answer my questions. They were on time for my appointment too!
Update still no help! On hold again & no help. I’m out almost 400 bc these people & their billing dept is only one I can through to, ON HOLD after being asked how I’m going to pay for last month’s service!!! …
Tod has gone out if his way to get the part for a new box for my scooter lift. I was there for over an hour when he came out and told me that they had sent the wrong one. So I will have to return when the right one comes in. They were all very nice and accommodating employees.
Kristi has helped me both times I’ve had to go down to get my things. She explained what my equipment was and how to work it and was more than happy to answer any questions. She made me laugh and helped my anxiety about the whole thing and …
Went out of their way to assist us. Thank you for the wonderful service.
I’ve always felt they were highly over priced but today was not a price situation is was simply a day of wasting my time and creating a frustrating Experience. Saw my vascular staff wanting me to have compression stockings. So left the docs …
My mail order had the wrong size mask cushioins shipped to me. One call to the local Aerocare office and everything was remedied at this office by simply switching out for the correct size. This was excellent customer service.
The Shoe Department looks small but there is a decent variety of shoes. The sales representative, Tom, is extremely knowledgeable and very diligent about getting the right fit for the comfort and health of your feet. I was so happy with …
My oxygen was a last minute order and delivery because I was discharged at a later time. Miguel came and set everything up for me. As a new user, I was clueless and Miguel took the time to explain it all to me and made sure I understood. He …
Absolutely the best place in Louisville for any and all Medical needs.
Go anywhere else for your oxygen needs. My significant others started not working right in the middle of the night on Wednesday 18th 2021. To say that their call in help was less then helpful is an understatement. The person who answered …
Kristi was awesome! She took the time to explain everything thoroughly and was very knowledgeable about the product. I am super excited to finally get a good nights sleep.
I normally don’t share reviews unless I have had a bad customer experience. At first I was not happy with Goulds. After I received a call from John H to set me up with my CPAP machine my review has definitely changed. He was informative, …
Two things, it was originally slated to be delivered on Tuesday, but they did not cause it was raining terrible out so I’m very happy now that they did not. But they probably delivered it today in the sun, and I even moved my old chair out. …
Toni she so sweet and quick working out for my dad thanks so much for u hard work
Delivery of equipment was prompt. The tech explained to me how to change the air tanks. My customer experience by phone was great, they were very knowledgeable and helpful. Thank you for your service.
Tyler was so pleasant and professional, as we chatted while he set up my mon’s new bed. What a pleasure to do business with him. Thank You!
I was outraged today when Gould’s called me to order Philips CPAP supplies. After my order, the caller told me my CPAP had been recalled for safety issues. When I asked when was the recall, I was told months ago. I asked why I hadn’t been …
Kristi was first of pleasant to work with. She was knowledgeable and thorough.
Kristi was very professional and helpful great experience thank you kristi
I had my 11/11 appointment for months but there was an issue with it. Instead of rescheduling me for a later date Kathy and Shelby took care of the issue. They were polite, compassionate and displayed professionalism. They turned a disappointing situation work. Here’s to Kathy and Shelby!
My tech Kristi was great went over every step told me what to expect. I left the appointment well informed and at ease. Thank you.
David and his associate were pleasant, answered my questions without hesitation.
Following a knee replacement, we contacted Gould’s for a CPM machine, and they arrived at our home very shortly after I returned from the hospital. The technician quickly showed us how to operate the controller, and offered any other …
Great service and they went over all the details I needed to know to use my new machine.
I switched from c-pap to bi-pap recently and Gould’s was so professional and courteous throughout entire process. From Jo updating me weekly about the communication with my insurance company, to accommodating me when I needed to pick up my …
Ron was very well mannered and knowledgeable. He made it very easy to understand all the instructions and information on how the oxygen machine works and what little maintenance is required.
First time every using Goulds Medical. Took forever to finally get someone here. You would call an they would give you date then nobody would show up or even call you back to say nobody was coming. So I would have to call an call . This went on for way over a week . The route driver David Sapp was very helpful an courteous !
I’m just so thankful for all they do. They have the equipment I need, contact me early when I’m due replacements, get them shipped to me quickly and are all just so friendly. They go way above and beyond. A blessing indeed!
This company is great. They are easy to get a hold of and to make an appointment for my oxygen delivery. They were on time and very nice and respectful. I would highly recommend them.
Brenda was so patient and pleasant. I’ll ask for her by name my next visit.
Marcia was my hero in this instance! I had been dealing with trying to get a leg brace for my broken leg all day, with several calls to my doctor’s office and Gould’s trying to get in the order that was supposed to be placed the day …
You guys actually showed up on time and did an excellent job. My installer was nice and very fast and it looks like a great job. He even cleaned up afterwards! It’s hard nowadays to get anybody to come in a reasonable amount of time and finish the job but you guys did it. Thank you. (Installed a door in my tub)
They were fast to take our money and get a cpap for both my wife and i . said we had 30 days to try our mask or exchange them out. We have tried for 2 weeks making 2 different phone calls to be told some one will schedule and get back with …
The employees at Gholds were not very helpful but once we got to the correct area of the store the AdaptHealth employees where great. They took the time to explain everything and answer all our questions. They had a very positive and happy energy. I was a great experience.
Oxygen was delivered very quickly and they texted and called when ten minutes away. Tim was patient , professional and explained things well to us. Highly recommend !!
I found Greg to be very knowledgeable and an excellent communicator. I have confidence in his opinions.
Marc is the best delivery man! He is so kind and efficient!
The staff are friendly and knowledgeable, which are improvements over a competitor my wife and I used before finding Gould’s. …
Been trying to get a wheelchair for 2 1/2 weeks. All I get is the runaround. Talked to about ten people. No communication between Dr. Office and Gould’s.
Everything was clearly laid out and understandable. I really enjoyed the person that helped me
New patient to Gould’s AdaptHealth company, and now Premier Home Care.It’s been a very rocky road so far with company name changes. It was fine getting CPAP supplies in person to begin with, but now having to call for supplies is a total …
Unfortunately the Dutchman’s lane location is so short staffed every time I have to visit this location I end up waiting at least 20+ minutes in a line of people, many of which are disabled and struggling to stand, with no direction from …
Issues with company sending wrong cpap supplies, and some of csr’s are argumentative, and difficult to communicate with.
Worst Customer service imaginable. Had an appointment with Adept/Gould’s in the Clarksville In store the end of October. Was there on time but no one from Adept acknowledge me for 20 minutes, had to leave because my wife had to go to the …
STOP! Do NOT go here!
This place is a scam, they are ripping people off. They charged us five times for the same piece of equipment, after insurance and paying the initial bill …
This company willfully misrepresented billing practices, and when I disputed a bill, they autobilled me anyway. This is a terrible company. They have opaque billing emails. When asked for clarification, they will charge you anyway. The …
They are amazing team always are very nice with us they have a quality service all the time thanks you all
I was without health insurance, at a local hospital coronary and pulmonary care unit wondering how to pay for my meds and services, my case worker stepped in and asked Gould medical to see how much they could help. Do not ever doubt these …
We have used Gould’s for many years within the family.
You do a Great Job!!!!
He was really nice and answered all my questions he made sure I had everything I needed for now
Kevin & Mark delivered the lift and assistance device to my husband they were very professional, they took their time to explain every detail of the items. They answered every question we asked. …
Rebecca was a pleasure to work with. Her knowledge and understanding helped me greatly.
My technician Maria was very helpful with me selecting a mask. She took her time and was patient and courteous. She answered any of the questions that I ask.
This is my first cpap machine Kristi was very helpful and knowledgeable
Service is always fast and friendly. I have never had a problem of any sort there.
Technician gave a call asking if I was ready. She arrived when she said she would. Very polite and efficient
If I could give them a negative 1 I would. The absolute worst. I signed a contract authorizing charges for a knee scooter after my husband’s surgery. They have now taken it upon themselves to charge my card for anything and everything …
The class was very informative. The trainer was great and have a great sense of humor.
Over priced…Please if you are going through insurance contact them your self and find out what your benefits are they are very dishonest about this and will over charge the insurance get that payment and then over charge the patient when …
Wait was not bad although they were short-staffed like everyone. Service setting me up with my C-Pap machine was very professional and patient.
I have a knee injury that prohibits me bearing weight or walking on my right leg. Also, I need a total hip replacement on my left hip. Both knees and hips are all bone on bone. In other words I cannot walk, which is a big issue as I live by …
Jay installed 2 grab bars for my mom in her bathroom. He listened to my concerns about placement (water lines) and drilling into the marble tile. He was extremely courteous and considerate in the working environment, very professional. …
Kristi was very professional, efficient and friendly. After 10 days of using the CPAP machine, I encountered a problem of my own making. I took my machine to Gould’s the next day and Jennifer corrected my issue right away. I am pleased with the service and attention so far.
The CPAP personnel, Ms. Kim, was awesome helping us with our machine. Really appreciate her response ❤️
The Clarksville location is terrible. My husband has waited months for a cpap machine. Finally gets an appointment, is a few minutes late due to traffic and they turned him away. The next appointment wasn’t for 45 minutes. Tried calling the …
Kathy was prompt and very relaxed. She explained everything well and offered time for questions.
Sometimes the lines are long but overall they do a good job Marcia made sure I had hoses connectors everything I needed and helped me to the car with my oxygen I was short of air having a hard time. Peter waited on me the time before that …
2nd time out, brought oxygen and The gentleman, Trenton was again extremely friendly, knowledgeable and answered all my questions before I could even ask! He assisted me with the wheelchair cushion, but it’s defective so he’s ordering …
I have been a customer/client for almost two years now, receiving a variety of oxygen and related supplies. Gould’s has been absolutely reliable, timely and professional in meeting my needs. Contact is always friendly and courteous. Outstanding service at a reasonable price.
Kathie did an excellent job of explaining how my new sleep apnea machine works.
She was very knowledgeable and very detailed.
Kathie answered all my questions and was very pleasant with all her answers. …
I picked up my first CPAP machine this morning at Gould’s (AdaptHealth) in St. Matthews. The representative was friendly and very thorough in explaining the machine and making sure the mask fit well. I was more than pleased with the service I received. Now, I look forward to getting some restful sleep!!
I received a call almost two months ago that they were ordering me a c-pap machine so I can breath in my sleep. Two months later still haven’t received the machine and I called to try to find out when they would have it and they had no idea …
I was greatly pleased with this company. I called them and they made arrangements to come out in a timely manner. The guy texted me to let me know the exact time he would be here. He showed up on time. He took the time to explain how the …
Our technician David, was so helpful! We had to get a hospital bed, bedside commode & patient lift for our son. He called ahead of time of delivery, set everything up very quickly and carefuly! David showed me how to use all of the equipment and was very kind on top of everything! I appreciate the great service he gave me!
Mark was amazing!! He delivered my power wheelchair and went over everything with me. Mark took the time to show me tips and tricks on how to make maneuvering in the chair easier and more comfortable for use. I will admit, I was not looking …
Kristi, was very knowledgeable about ResMed Airsense 11. But most of all she was very patient with me and answered all my questions. Thank You Kristi, Cletus Bell
Every time that I call you always answer and polite in the service when you bring it to me the technology driver is real nice and polite I would recommend you to anybody thank you and have a wonderful day and weekend
Kristi was wonderful! She explained and showed me how to use the equipment and was really a sweet person! I walked out the store telling my husband how nice of a person she was!
The sleep therapy department is awesome! I needed to change my sleep apnea mask and when I called I was able to get an appt the next day. Kathie (respiratory therapist) is awesome! All around great!!!
Just went to pick up a wheelchair for my husband who had surgery for a broken ankle 2 weeks ago, unfortunately they could not get the paperwork for insurance to pay so I had to rent one. …
An excellent choice if you want to help an out-of-state company defraud Medicare. Highest prices in America for all the products that they carry. Put me in a Dreamstation cpap machine even though that device had been recalled without any …
Great experience with Kristi in Sleep Therapy Dept. She was professional, and friendly and helpful. Explained everything in simple terms….five star all the way around – Thanks
Lynette was incredible! She sets the standard for excellent customer service.
Just want to say thank you to all the hard-working people at Ghouls and other company who supplies and helps other than need a do a wonderful job free knowledge of all I would recommend them to others who needs thank you,I like to add that Ghouls & the friendly workers does a great job, they brought me supplies and download my equipment
There’s nothing bad I can say about this company as they are very helpful & caring in many ways. I love Insurance aide with adapt health that visits my house often to make sure everything is okay. (Karee) She keeps me on track. Wouldn’t have it any other way!
Kristi was very professional and has a very nice personality, she went over everything very thorough and all staff that was working were very nice too, I’m happy I have Gould’s Discount Medical for my CPAP machine and supplies 🥰 …
My service technician Timothy arrived as expected. He took his time explaining all the features of my medical equipment. He spoke clearly and answered all my questions. Before he left he made sure that I (and my husband) were completely satisfied and left us with a phone number we could call with any concerns. Thanks Timothy!
Delivery guy (Marc) was courteous and did his job well, very conscientious and had to overcome several setbacks on this delivery and setup
I went to get a knee brace my orthopedic dr ordered. So I go to the desk sit down and they didn’t even have my order. Lucky for me I had a copy. The man was a older guy who was extremely rude, and argumentative with us. I explained that I …
Very prompt in delivery of the wheel chair we needed. Made it very easy for us.
I come in and select a Rollator for my 97-year-old aunt. I pay for it with my charge card so it can go out the door. Within one week my aunt gets a bill from your establishment for the same amount that came out off of my credit card. What …
I had an excellent experience. I went to Gould’s for a new C-Pap machine. The staff who worked with me was knowledgeable and patient. She went through all the steps I needed to use the machine and collect data.
Was very impressed by the store as well.
Worst customer service ever. Took months for my bill to process, no communication. When it finally processed, I called the billing department to find out what the charge was for. The lady I talked to in the billing department wouldn’t give …
Gould’s was wonderful when they put our stairlift & pool lift in 9 months ago and they quickly responded to a battery problem on the pool lift that we discovered while opening our pool this summer. The same nice young man that installed …
Wonderful service by Ilene
Bought lift chair on Wednesday. It was delivered and set up in Mom’s house by Friday. …
Timothy (Tim) delivered a bed and mattress today and was great. Very polite, wonderful, fast & efficient. Great employee to represent your company in my opinion. He set thing’s up with ease. It was hot in my mother’s room to say the least( …
Gould’s representative was very thorough and knowledgeable in demonstrating how to use the oxygen tanks delivered to us! Thank you Gould’s!
Kevin was excellent, explained everything throughly. I left out with no questions as he was very knowledgeable on what his company provided and how it worked.
The contact person at Gould’s was very polite and attentive. The delivery driver called before he arrived and was polite as well. They delivered it to the door I requested and my father was pleased with the delivery process as well. My …
Very knowledgeable and helpful. Took time to explain everything we needed to do.Charlie deserves recognition for being so nice, considerate , and helpful installing the oxygen.
Cannot say enough positive from check in to completion Kelly PA was wonderful. Will have testing done here in the future. Compassionate caring people
My appointment was scheduled for 10a.m. and they were right on time in getting me in! Staff was friendly and knowledgeable. Very patient in answering all my questions.
Kristi was super helpful and knowledgeable! She explained everything thoroughly and professionally. Looking forward to seeing her again!
Great workers. I was greeted as soon as I walked in. I was helped within minutes. For a place that is shorted staffed they were amazing. Thank you Kristi!!
I don’t have insurance & can’t afford a new machine ATM so I came in with an old CPAP I got from a family member. Kathie, while shocked by the age of my machine, was exceedingly helpful setting it up for me. Everyone through the process, despite being very busy was very helpful.
I gave a negative rating yesterday. Let’s just say they made up for it today with perfect customer service. Everybody has a bad day. Let’s hope yesterday was just one bad day. I look forward to more good days
The pick up driver was one of the nicest young man I have ever met. He was courteous and very helpful. I own my own business and he is the type of employee I would like to hire. The equipment worked well, served it’s purpose and I would order again
My mom’s doctor ordered a wheelchair for her before Thanksgiving. She has yet to receive it and no one will return any of our phone calls.
So thankful for the services at Gould’s! Always on time with my supply reminders and very nice and professional going in for appointments. I feel very well cared for. Blessings!
Smiles all around… Even though this place was overwhelmed with business and short staffed… the diligently worked to meet everyone’s needs! ( unlike their sister business on Dixie Hwy! ) p.s. I live 2 miles from the Dixie store… it was so bad, I left to drive to Dutchman’s lane… DURING RUSH HOUR! Great Job guys, Thanks!!!
Our service representative was Maria and she did an excellent job of explaining how to use and what to expect from my new auto CPAP machine.
Maria was very thorough about the CPAP machine and equipment. She went over all of the parts, cleaning and instructions for each part. I would highly recommend her for anyone needed sleep apnea equipment
The people at Gould’s are experienced in what they do. The gentleman that brought my electric wheelchair told me everything I needed to know about it. I would tell everyone to use Gould’s for any out patient medical Care or needs.
The service lady Pauline was very nice and she was quickly in and out with my new concentrator. I would recommend Adapt Health.
Gould’s Discount Medical is fine until you have to deal with their outsourced billing department. I have called no less than five times to correct a simple billing error, and they STILL can’t get it right. Their incompetent billing …
First time oxygen tank user and the technician explained and demonstrated the process to set up the tanks for use. I hope to assist my mother and encourage her to experience the freedom of using a portable oxygen tank. Great staff and excellent great customer service.
The people I had dealt with was bought by Gould’s. Now I cannot get my CPAP supplies. Instead, I get the following routine:
1. I get a call from them saying that my insurance is expired and to give them …
I was warmly welcomed by the lady at the reception desk. Kristin was my contact person. Information clear and concise. She responded to all questions with smile. Great job!
Pauline Jackson was wonderful and knowledgeable. She answered all of my questions. Explained everything perfectly. Also, Lindsey and Theresa at Gould’s got back with me quickly after I left a message today. …
Very disappointed. I begged to have someone bring a piece of equipment that was in for my mom to the front door because I had Covid. They absolutely could not do it. Said it wouldn’t be fair to those standing in line. There was one person …
I had a consultation with Sammee, and she was fantastic. She took an extraordinary amount of time making sure I understood the equipment.
My driver, Terry was amazing. He was professional, polite, and when asked (because I didn’t have on my air cast boot) he turned down down my ceiling fan. …
The technician was great. Answered all my questions and helped me set everything up to my satisfaction. Thank you very much.
Dave from Gould’s came to our home today (Father’s Day) to deliver and set up oxygen for my wife. He was so kind, patient, professional and caring. He took extra time to explain and demonstrate the system and how to use everything. We …
Great service. Answered all our questions. Explained use of CPAP machine. Very courteous. (Went to Watterson trail location no waiting in an out).
She took time to carefully explain everything to us and to reassure us about what we thought would be a much more complicated procedure. Very good all around experience.
The people at Gould’s, especially Heather, Sarah and service technicians Jesse, Alex are all dedicated customer oriented people. They are kind courteous and very thorough and are knowledgeable in their own fields. I am totally impressed …
Gould’s installed an access ramp at my Mother’s home. They were prompt and professional. I would def recommend. Thank you!
New, smaller headgear was fitted for me. Made all the difference for my cpap experience. Kevin was great!
My husband need a walker and about 2 hours after we asked about one, a gentleman came to the hospital room and brought us one. He was courteous and showed us how it all worked. Great!
I had a great experience with a C-Pap fitting at Goulds Medical Supply on Dutchmans Ln ..Kathy was the technician and was caring,professional and efficient. I highly recommend them. Thanks
Absolutely horrible for CPAP machine and supplies after being told my prior machine was recalled. Never came through and never realized that my insurance would not cover. After 6 months and a horrible experience with Gould’s and the ENT tech I went to Lincare who got the job done in weeks. Thanks Lincare!
Marc delivered the Wheel Chair on time. Taught me how to use it in detail. He is very cooperative and excellent in service. I am extremely happy with Gould’s Discount Medical LLC
The technician (David) was very courtious and friendly. He did his job very meticulously and with speed. Put me at ease and was very respectful.
I have used Gould’s Discount Medical Services for over 5 years and will continue to do so. I went to their Dutchman’s Lane offices and asked for an appointment with a Respiratory Therapist. The receptionist said, “maybe I can help you …
If I could give ZERO stars I would. Dr ordered a wheelchair STAT 5 days ago. Not a word from Goulds except one brief message telling us nothing!!!!
Why don’t you guys just close your doors and stop acting like a business. Your a joke!
Shared earlier. Kristi was an excellent tech. She was patient & took time to explain the mask. It was new to me.
I was very pleased.
My name is Perry Heaton. I have had a CPAP machine for almost 2 years. Twice I have called to order supplies and the customer service rep took my order. After a couple of weeks I called to follow up and was told there was no order. This …
The store is the most reputable for medical equipment, but you cannot get a hold of them via phone without being on hold for long periods of time and if you leave a message no one calls you back. Had problems with equipment and was supposed …
The man that came to our home was very nice and respectful. He went out of his way to do things that we didn’t schedule. He is a great asset to your company.
Great selection, but the way they talk walk-ins could really be improved. Because they have only 2 staff members help, and lots of elderly people in line, and it’s hard for them to stand. If they could have a little better system, more staff etc., that would really help customers. Thank you.
Kathie Devore has been awesome to work with. She is very patient, professional and a good listener. I already feel better about my new equipment. Thank you so much Kathie.
Not a good experience. Billing issues. Scheduled pickup that never happens. 30 minute hold times on the phone to talk to people who can’t help you and eventually forward you to someone else who makes you hold for 30 minutes and can’t help …
It’s unfortunate that Gould’s has a bit of a monopoly in Louisville for distribution of medical equipment.They were to deliver an electronic medical bed for my (bedridden) sister on Thursday, 12/15. They called at 7:15 pm that evening and …
When I tried to change tubing on my oxygen concentrator at 7 this morning, the machine nipple fell back into the machine…I HAVE had it for 3 years. So I couldn’t get oxygen. Gould’s had a replacement up and running at my house by 12:15. Outstanding people, from Tracy on the phone to Mark who delivered it.
Waited 8 weeks for appointment for new pap equipment. Still waiting for oxygen test equipment. Spoke with several employees in person and on the phone about testing equipment and NO ONE knows anything. They have the doctors order. Not sure …
Now that Gould’s is not locally owned the service has gone to h*ll. The oxygen service is absolutely out of control. They told my mother (who is totally coherent and intelligent) that she “refused” to go to the doctor for a medical …
My oxygen machine wasn’t working right. I called they came straight out here to change it out.
They have always been very helpful, polite and very friendly. …
Very friendly and prompt. I can attest to the CPAP side of Goulds. They were prompt and the person who set up the Appointment was very thorough in explaining what my insurance would cover and how much out of pocket I would be paying. The …
I have rented a Trilogy bipap machine for about 2 years now. The cost was kind of expensive for me ($154 per month) but the machine and customer service was very good. They were always available either by phone or text to get me the …
Multiple CPAP order problems: first, I stopped by the St. Matthews location in order to find out what kind of new masks might be available. I was told–quite rudely–that they don’t do that in store, that I would have to call. So, you …
Always have a good experience with the ladies that deal with my bipap needs. I just met a new person today that took over my care from the one I had previously from the start of use. She was very nice and understanding of my needs. Awesome
My experience with Jennifer at Audubon was great. My meeting for the initial consult at Dutchman’s was great. Having issues with my equipment and trying to get in touch with the correct person or even getting a call back is not something …
My family and I find Gould’s very helpful. We have purchased many machines, wheelchairs, canes and many other things. Everyone has been exceptionally courteous, helpful and most importantly very knowledgeable. My family and I have been …
Hello GOULDS,
Just want to note that the gentleman arrived with the medical equipment I was prescribed and he was very kind and professional. He also took the time to ask and …
They were great to work with! I stopped in to get a knee scooter before surgery and Nadia was so helpful! She took time to show me how the scooter worked (which was more involved than I realized!) and was patient in answering my questions. I highly recommend Gould’s!
Today, 9/26/22, a friend and I went to the store on Dutchman’s Ln. They had signs at various spots stating they were very short-staffed, and apologizing for the inconvenience. There was a steady long line of customers, but it moved fairly …
Wesley, the delivery person was great. The only problem was I had requested 4 of the 4 foot SOFT cannulas and 6 of the 7 foot SOFT. He only had 3 each and they were the regular ones not the SOFT. This same thing has happened before. I have …
I am at Goulds Dutchman lane store because the Cpap they sold me in February does not work. They refused to help me because the machine is under recall. Told them that I had to have one because it is life threatening. They told me to call …
David, our technician for my home oxygen, was very pleasant and helpful. Great service! When we had a problem hooking up our portable tank, Christopher came out and taught us how to get it working. He was, like David, very pleasant and …
A line going out the door because they decided it’s a good idea to mix claim purchases with people literally just coming in to purchase supplies. Turned a 5 minute visit into a 25-30 minute ordeal. No customer service or acknowledgment by …