After 20 years of working for another trash company, Gary Schneider decided to venture out on his own. Shortly after starting a lugger container … See more
Best trash company I’ve ever had. Prices are the best around they do not charge environmental fees, administrative fees or double prices on you like others do.
Professional office staff and my driver is always by every week to empty my …
Terrible service, very particular around recycling cans. I used another company before the City forced everyone to use their service. They were much more accommodating.
I have had no issues with them at all. They are a trash company I put it outside and they make it go away. They have picked up some funky stuff I left out before when competitors have not.
After the horrible experience with meridian, Grace stepped in and took care of business, professionally and kindly. Thank you Grace for the great customer service!
Terrible service if your looking for a company to only take half the trash in your cans then toss your cans in a water filled ditch this is the place for you. Choose some one else if you can I don’t have a choice but to use them and I have to call basically every other week to complain about something
Well I have used a couple other companies and I can honestly say grace will give u the best bang for your buck 🙂
They also have a web page that shows pricing… So u can compare
Worst company ever. Very unprofessional, lied about no trash bin outside, doesn’t want to problem solve customer issues. Obviously not a Christian based company if they have Trash person lie about whether a bin is out or not. Hope God makes them see their wrong and changes their ways.
I dont understand why I’m being fuel charge again just because the prices are up high im living literally pay check to pay check barely have a enough money its ridiculous that I’m being fuel charge twice
Will not take medium sized objects nicely placed along side a trash can and during the winter if you don’t call they won’t pick up your yard waste even though you are paying for it. I have seen drivers just drive back and slow to look at the cans and keep going….. customer service tells you they will pick it up… next week….
I have to hand it to Grace … New Year’s Eve day, we forgot to put out our can early. I called and the rep assured me the driver would come back to empty it for us even though he’d already been down our street. And he did. That’s the kind of service I really appreciate.
Did not pick up trash, called and they said I was not paid up. No call, no notice… sure enough i was paid and paid over the amount on time. They made a billing mistake like it’s ni big deal. Customer service zombies were awful too. Going with another service even if it costs more!
Charged me $25 to pick up two heavy chairs and then they didn’t pick them up. Then they wanted to charge me $25 again to come back out. The representative was not kind and not responsive in anyway to my situation.
Terrible customer service. Donna is just a nightmare to work with. Dont use this company that claims to do what’s right yet do all wrong and try to charge customer for it. Breaking trashcans and say it happens… Amongst other issues with them and their “computer glitches “. Will be writing BBB next!
Love the new addition of email reminders. I misplaced my bill but got an email reminder to get my payment in. Also the holiday reminder is wonderful in my busy schedule. I have had another company in the past and this company is so much better. Great customer service!
I’ve had this trash company for about 5 years, they have never given me any issues, their rates are very fair and actually the cheapest out of the other competitors. They even pick up larger items like mattresses for a very fair price, thank you for the good value.
Consistent service, but a horrible transition into your new billing system. Signing up to pay online was more complicated than my BANK. Seriously, you’re a trash company, not the IRS. The topper was receiving a confirmation link via email …
Very nice people in the office and my driver always picks up everything. Nice to see my cans always empty sitting by my driveway on Mondays. Rate is lower than I paid when I lived in rural Franklin County.
Good price, I do have frustrations with their billing as I pay all bills around the 10th, their bill comes shortly after which puts it into next months bills to be paid, then I’m delinquent and last billing resulted in them not picking up …
My parents had Grace (switched from Waste Management) when I was in high school, when I first moved into my new home we had Meridian, who racked up charges out of thin air. Grace is honest and their prices can’t be beat.
Transferred from waste management. BEST decision! Love Grace Hauling. Overpaid for years with waste management for nothing special service. Grace makes paying easy. Friendly rep’s. and they do not over charge! Love them!
Had my account on auto pay. Some thing happened and the check didn’t get there. Got no invoice from them, got no call from them. Called when they quit picking up the trash. Woman on the phone couldn’t care less. Told me that they don’t …
Never receive bills and we find out when the just don’t pick up trash or I randomly call to pay. Then I pay for 6 months or more at a time. This is my cheapest bill why wouldn’t I pay it. Today was the final straw. Wife and son standing in …
I have had the can out since May, never picked up. I am trying to clean my parents home from another state. When I get in town I would expect the trash to be picked up. When I called, I was told new driver. Well its right on the main road, …
Awesome company great drivers and helpful office personnel. I have had Grace for 13 years always set out my trash out the night before pickup and come home to empty cans. Highly recommended
I’ve used Grace for 8 years and love them! Always so helpful, quick to answer the phone and take payment over the phone. Only issue – 1 time a lazy trash man dropped our trashcan in the street and didn’t pick up the trash that went everywhere. Haven’t seen that kid since!
Horrible customer service. The drivers are just rude. 630am I had numerous bags of yard waste on the curb. Was rolling my cart out to the street when I saw the truck down the block. Driver made eye contact and just drive right on by. …
Best trash service I’ve had, always picked up on the day its supposed to be never get the excuses alot of other companies use. Then on to the best part when you call to pay the bill a “HUMAN” answers almost immediately which as you know is almost unheard of. Then to top it off they are nice and respectable all around great service.
Tim is our waste GUY!! He’s trust worthy and is always on time,he even brings our waste can up to the garage!! He goes above and beyond. We appreciate the great work! Also this company has great pricing compared to other companies.
Just switched to Grace. Already love them. I called Friday to start, they picked up my trash (in my old company’s bins) Monday and brought my new bin on Thursday. Good price, too!
14 years and counting. I always try to support locally owned companies – even if that means a higher cost. But Grace’s prices are competitive, and the service is very reliable. In fact, I needed an off-schedule pickup once, and they came within a few hours for a very reasonable fee.
They are over priced for one. And with only two options in the area we didn’t have much choice. Though today really made issues terrible. We have one can that they broke within the first week of us buying it from them. The second can is a …
If you have a choice other than Grace Hauling choose the other service company, they offer terrible customer service, want to charge you for everything, for a company that prides itself on doing whats right, they do not offer this in …
They drive past my house every week and forget us! We tried calling last week, a representative told us they would send someone out that day to pick it up. No one ever showed up. I’ve lived in this new house for 3 months, have had Grace …
Absolutely horrible service. Wish this wasn’t our only option, but unfortunately they have us handcuffed! No trash service for 2 weeks and they refuse to give us a credit. Essentially we’re paying someone’s salary for them NOT to do their job!!!
Service has always been excellent. Customer service has always been more than responsive. For these 2 things, I wouldn’t say a company deserves the immediate 5 stars, but rather I am reviewing based on an experience this morning. …
Their website advertises weekly yard waste pickup, except December, January and February, which makes sense. However their clerks are only saying once a month on yard waste pick up. False advertising! Utter B.S.
Our trash cans started getting broken and I wasn’t sure why until today. I heard a loud noise and went outside to see the Grace Hauling garbage man THROWING my cans from on top of the garbage truck into my yard. He broke 2 of my 3 cans!! …
Just wanted to take a minute to let our trash guy know he is simply amazing!! I didn’t realize my children put extra trash out there last night. This morning he got out of his truck to collect everything and even fixed our trash cans, thanks so much for his generosity. Your friends on W. Redford Court in St. Charles!!!
We had Grace for trash service for quite some time. They were ALWAYS the nicest most flexible company especially being a widowed single mom of 3.
But since i would say about May 2020 they have been like a totally different …
I have had Grace Hauling for years. I went to look up there website today and couldn’t believe the bad reviews. There are a lot of people complaining about not getting picked up because their bills were not paid. WOW people really. …
Rating would easily be 5 stars for the price and service. HOWEVER, the customer service reps that I have talked to always seem inconvenienced when they answer the phone or have to look something up and are generally rude. Customer service …
The trash pickup guy destroyed my can and when I called they said they aren’t responsible for personal cans. According to these other reviews I’m not the only one who has had this happen to them. There’s a reason why your rating is only a 3.4
I have the YEARLY yard waste service with Grace per the agreement/contract with them for which I pay quarterly and have been paying for the past 2 yrs. Last quarter Grace sends an email for you to call if you want yard waste picked up for …
Switching from ETC to Grace and they are SO much better. Customer service representative was very kind and easy to work with. It was quick and easy to set up service. …
These guys have been a wonderful trash service for our town. They’re early, quick, and efficient. They really know what they’re doing when it comes to coordination of trash and recycling pick up.
Have had service a couple of months. They have skipped us twice and did not pick up today even though other trash companies picked up. They are stating unable to get down street but again other trash companies have made it. They also say …
We have used this company for years and have enjoyed punctual service and polite staff. Recently the weather has been rough and communication regarding trash pickup and delays has been consistent and apologetic about any delays. I highly recommend!
I’d like to start by saying I have NEVER left a review on a company/business, EVER. I had this service for 3 months exactly and had my trash picked up ONE time, they had the wrong email so I didn’t receive a bill and was not willing to work …
We’ve lived here for 13 years. In that time we’ve received nothing but good, solid service from Grace Hauling for our yard waste and trash. And a reasonable price.
I don’t know who is Head Manager over Grace hauling? But Clearly They Need better Security’s that do not try to hide there mistakes and blame them on customer’s. with made up lies. like there roll off department that the security’s claims …
WORST EXPERIENCE EVER!! We switched last week from Republic because Grace service was cheaper. WORST MISTAKE EVER!!! We never recieved a trash can to put our trash in like promised and when my husband called he was told to walk up and down …
This trash hauling company is Verry Unprofessional. and verry Rued to its customers. I personally Will Never do Business with them Again. plus they owe me money and they do not treat there customers with fair service in other words they …
We recently switched to Grace. Very pleased with their service.
Today I saw the driver get out and retrieve the can of the disabled women across the street from me. Not only did he get their trash for them, he also put the can back. What a nice guy!
The customer service team is so sweet and caring! I love calling in and making a payment and it being such an easy process. The online account I’ve had issues with so it’s easier for me to just call it in! I appreciate there service and customer care!
Generally good service, but changed date of pickup without verifying that their new communication system actually worked. Now have lots of trash piling up during Christmas. When I called, they said they don’t know until we tell them it …
Every interaction with the staff at Grace Hauling is a pleasant one. They are always friendly, on time, and when something goes wrong they are quick to respond and always happy to help make everything better. I strongly recommend utilizing Grace Hauling services whenever you are able to choose.
Our bill just keeps going up every 3 months. It’s now $5 for one can each week which takes about 10 seconds for the truck to stop, pick up and dump. We do our own recycling so our can is never full. Our footprint is very small for a family …
Best trash company I’ve ever had. Prices are the best around they do not charge environmental fees, administrative fees or double prices on you like others do.
Professional office staff and my driver is always by every week to empty my …
Everyone had a smile and super friendly Staff.
Poor service and no pickup.
Always great people
This is currently my trash company, AWFUL!!!
Customer services is trash.
Terrible customer service, Donna supervisor makes promises she cannot keep.
Absolutely horrible!
Don’t seem to receive my payments and want to charge late fees
their awesome, and highly recommended, by me ! ! i live in dardenne prairie.
Terrible left trash in my can
Good luck trying to pay online
Terrible dont recommend
Have not had any issues with Grace.
God bless the driver who made an extra stop for me when i waa 5 mins late putting my trash out he went and got it for me
Grace is a great service. We have used their service for a long time
The best. I tried another and it was terrible…. merid..n
Have had Grace for ten years. Prices are very good and service is outstanding.
Great service. Our driver is very friendly. Competitive prices.
Switched to Grace last summer and have had nothing but great service. Best decision we could’ve made.
We’ve had Grace Hauling for a few years now, and are extremely pleased with their price and service.
Driver Jeff has the best customer service. I appreciate everything he does to make the customer happy!
The owner of Grace Hauling will go out of his way to please you!!! I would recommend his company to everyone.
I have called to get a quote numerous times on different days and times and no one has answered the phone. I will be going with a different company.
Terrible service, very particular around recycling cans. I used another company before the City forced everyone to use their service. They were much more accommodating.
I have had no issues with them at all. They are a trash company I put it outside and they make it go away. They have picked up some funky stuff I left out before when competitors have not.
After the horrible experience with meridian, Grace stepped in and took care of business, professionally and kindly. Thank you Grace for the great customer service!
Terrible service if your looking for a company to only take half the trash in your cans then toss your cans in a water filled ditch this is the place for you. Choose some one else if you can I don’t have a choice but to use them and I have to call basically every other week to complain about something
Well I have used a couple other companies and I can honestly say grace will give u the best bang for your buck 🙂
They also have a web page that shows pricing… So u can compare
Horrible experience, costumer service girl was very disrespectful
Worst company ever. Very unprofessional, lied about no trash bin outside, doesn’t want to problem solve customer issues. Obviously not a Christian based company if they have Trash person lie about whether a bin is out or not. Hope God makes them see their wrong and changes their ways.
I dont understand why I’m being fuel charge again just because the prices are up high im living literally pay check to pay check barely have a enough money its ridiculous that I’m being fuel charge twice
Will not take medium sized objects nicely placed along side a trash can and during the winter if you don’t call they won’t pick up your yard waste even though you are paying for it. I have seen drivers just drive back and slow to look at the cans and keep going….. customer service tells you they will pick it up… next week….
I have to hand it to Grace … New Year’s Eve day, we forgot to put out our can early. I called and the rep assured me the driver would come back to empty it for us even though he’d already been down our street. And he did. That’s the kind of service I really appreciate.
Did not pick up trash, called and they said I was not paid up. No call, no notice… sure enough i was paid and paid over the amount on time. They made a billing mistake like it’s ni big deal. Customer service zombies were awful too. Going with another service even if it costs more!
Charged me $25 to pick up two heavy chairs and then they didn’t pick them up. Then they wanted to charge me $25 again to come back out. The representative was not kind and not responsive in anyway to my situation.
I’ve been using Grace since they started servicing. We have never had any problems with them and their pricing has been nothing but fair.
Terrible customer service. Donna is just a nightmare to work with. Dont use this company that claims to do what’s right yet do all wrong and try to charge customer for it. Breaking trashcans and say it happens… Amongst other issues with them and their “computer glitches “. Will be writing BBB next!
Love the new addition of email reminders. I misplaced my bill but got an email reminder to get my payment in. Also the holiday reminder is wonderful in my busy schedule. I have had another company in the past and this company is so much better. Great customer service!
I’ve had this trash company for about 5 years, they have never given me any issues, their rates are very fair and actually the cheapest out of the other competitors. They even pick up larger items like mattresses for a very fair price, thank you for the good value.
Consistent service, but a horrible transition into your new billing system. Signing up to pay online was more complicated than my BANK. Seriously, you’re a trash company, not the IRS. The topper was receiving a confirmation link via email …
Very nice people in the office and my driver always picks up everything. Nice to see my cans always empty sitting by my driveway on Mondays. Rate is lower than I paid when I lived in rural Franklin County.
Good price, I do have frustrations with their billing as I pay all bills around the 10th, their bill comes shortly after which puts it into next months bills to be paid, then I’m delinquent and last billing resulted in them not picking up …
My parents had Grace (switched from Waste Management) when I was in high school, when I first moved into my new home we had Meridian, who racked up charges out of thin air. Grace is honest and their prices can’t be beat.
Transferred from waste management. BEST decision! Love Grace Hauling. Overpaid for years with waste management for nothing special service. Grace makes paying easy. Friendly rep’s. and they do not over charge! Love them!
Had my account on auto pay. Some thing happened and the check didn’t get there. Got no invoice from them, got no call from them. Called when they quit picking up the trash. Woman on the phone couldn’t care less. Told me that they don’t …
Never receive bills and we find out when the just don’t pick up trash or I randomly call to pay. Then I pay for 6 months or more at a time. This is my cheapest bill why wouldn’t I pay it. Today was the final straw. Wife and son standing in …
I have had the can out since May, never picked up. I am trying to clean my parents home from another state. When I get in town I would expect the trash to be picked up. When I called, I was told new driver. Well its right on the main road, …
Awesome company great drivers and helpful office personnel. I have had Grace for 13 years always set out my trash out the night before pickup and come home to empty cans. Highly recommended
I’ve used Grace for 8 years and love them! Always so helpful, quick to answer the phone and take payment over the phone. Only issue – 1 time a lazy trash man dropped our trashcan in the street and didn’t pick up the trash that went everywhere. Haven’t seen that kid since!
Horrible customer service. The drivers are just rude. 630am I had numerous bags of yard waste on the curb. Was rolling my cart out to the street when I saw the truck down the block. Driver made eye contact and just drive right on by. …
Best trash service I’ve had, always picked up on the day its supposed to be never get the excuses alot of other companies use. Then on to the best part when you call to pay the bill a “HUMAN” answers almost immediately which as you know is almost unheard of. Then to top it off they are nice and respectable all around great service.
Tim is our waste GUY!! He’s trust worthy and is always on time,he even brings our waste can up to the garage!! He goes above and beyond. We appreciate the great work! Also this company has great pricing compared to other companies.
Just switched to Grace. Already love them. I called Friday to start, they picked up my trash (in my old company’s bins) Monday and brought my new bin on Thursday. Good price, too!
14 years and counting. I always try to support locally owned companies – even if that means a higher cost. But Grace’s prices are competitive, and the service is very reliable. In fact, I needed an off-schedule pickup once, and they came within a few hours for a very reasonable fee.
They are over priced for one. And with only two options in the area we didn’t have much choice. Though today really made issues terrible. We have one can that they broke within the first week of us buying it from them. The second can is a …
If you have a choice other than Grace Hauling choose the other service company, they offer terrible customer service, want to charge you for everything, for a company that prides itself on doing whats right, they do not offer this in …
They drive past my house every week and forget us! We tried calling last week, a representative told us they would send someone out that day to pick it up. No one ever showed up. I’ve lived in this new house for 3 months, have had Grace …
Absolutely horrible service. Wish this wasn’t our only option, but unfortunately they have us handcuffed! No trash service for 2 weeks and they refuse to give us a credit. Essentially we’re paying someone’s salary for them NOT to do their job!!!
Service has always been excellent. Customer service has always been more than responsive. For these 2 things, I wouldn’t say a company deserves the immediate 5 stars, but rather I am reviewing based on an experience this morning. …
Their website advertises weekly yard waste pickup, except December, January and February, which makes sense. However their clerks are only saying once a month on yard waste pick up. False advertising! Utter B.S.
Our trash cans started getting broken and I wasn’t sure why until today. I heard a loud noise and went outside to see the Grace Hauling garbage man THROWING my cans from on top of the garbage truck into my yard. He broke 2 of my 3 cans!! …
Just wanted to take a minute to let our trash guy know he is simply amazing!! I didn’t realize my children put extra trash out there last night. This morning he got out of his truck to collect everything and even fixed our trash cans, thanks so much for his generosity. Your friends on W. Redford Court in St. Charles!!!
We had Grace for trash service for quite some time. They were ALWAYS the nicest most flexible company especially being a widowed single mom of 3.
But since i would say about May 2020 they have been like a totally different …
I have had Grace Hauling for years. I went to look up there website today and couldn’t believe the bad reviews. There are a lot of people complaining about not getting picked up because their bills were not paid. WOW people really. …
Rating would easily be 5 stars for the price and service. HOWEVER, the customer service reps that I have talked to always seem inconvenienced when they answer the phone or have to look something up and are generally rude. Customer service …
The trash pickup guy destroyed my can and when I called they said they aren’t responsible for personal cans. According to these other reviews I’m not the only one who has had this happen to them. There’s a reason why your rating is only a 3.4
I have the YEARLY yard waste service with Grace per the agreement/contract with them for which I pay quarterly and have been paying for the past 2 yrs. Last quarter Grace sends an email for you to call if you want yard waste picked up for …
Switching from ETC to Grace and they are SO much better. Customer service representative was very kind and easy to work with. It was quick and easy to set up service. …
These guys have been a wonderful trash service for our town. They’re early, quick, and efficient. They really know what they’re doing when it comes to coordination of trash and recycling pick up.
Have had service a couple of months. They have skipped us twice and did not pick up today even though other trash companies picked up. They are stating unable to get down street but again other trash companies have made it. They also say …
We have used this company for years and have enjoyed punctual service and polite staff. Recently the weather has been rough and communication regarding trash pickup and delays has been consistent and apologetic about any delays. I highly recommend!
I’d like to start by saying I have NEVER left a review on a company/business, EVER. I had this service for 3 months exactly and had my trash picked up ONE time, they had the wrong email so I didn’t receive a bill and was not willing to work …
Trash picked up weekly with no issues. Very fair prices. Overall very pleased with their trash service and will recommend them to anyone.
Grace Hauling does a great job. Takes great pride in helping each and every customer.
We’ve lived here for 13 years. In that time we’ve received nothing but good, solid service from Grace Hauling for our yard waste and trash. And a reasonable price.
I don’t know who is Head Manager over Grace hauling? But Clearly They Need better Security’s that do not try to hide there mistakes and blame them on customer’s. with made up lies. like there roll off department that the security’s claims …
WORST EXPERIENCE EVER!! We switched last week from Republic because Grace service was cheaper. WORST MISTAKE EVER!!! We never recieved a trash can to put our trash in like promised and when my husband called he was told to walk up and down …
This trash hauling company is Verry Unprofessional. and verry Rued to its customers. I personally Will Never do Business with them Again. plus they owe me money and they do not treat there customers with fair service in other words they …
We recently switched to Grace. Very pleased with their service.
Today I saw the driver get out and retrieve the can of the disabled women across the street from me. Not only did he get their trash for them, he also put the can back. What a nice guy!
The customer service team is so sweet and caring! I love calling in and making a payment and it being such an easy process. The online account I’ve had issues with so it’s easier for me to just call it in! I appreciate there service and customer care!
Generally good service, but changed date of pickup without verifying that their new communication system actually worked. Now have lots of trash piling up during Christmas. When I called, they said they don’t know until we tell them it …
Every interaction with the staff at Grace Hauling is a pleasant one. They are always friendly, on time, and when something goes wrong they are quick to respond and always happy to help make everything better. I strongly recommend utilizing Grace Hauling services whenever you are able to choose.
Our bill just keeps going up every 3 months. It’s now $5 for one can each week which takes about 10 seconds for the truck to stop, pick up and dump. We do our own recycling so our can is never full. Our footprint is very small for a family …