At Grace Home Respiratory, we understand that living with certain medical conditions and disorders or recovering from injuries and surgeries can be difficult to cope with. It is this understanding that leaves us confident that our trained and experienced consultants will help you find the right solution for managing your condition and regaining your independence. We provide quality care and products in a comfortable and professional setting, and we offer educational information designed to help you come to a better understanding of your condition and its methods of treatment.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2204 N Hillcrest Pkwy Ste 2, Altoona, WI 54720
They never do what you ask for. Especially if home bound.
This business seems to have a hard time keeping track of their records and what was done previously.
Wouldn’t recommend this place to any one! They keep sending bills for 1 year after you returned ther equipment .
I ordered cpap supplies on Monday and received them on Tues. Can’t get any better than that!
Predatory. Avoid. Flat out refused to disclose purchase price of equip.& amt already paid by previous ins, preferring instead to keep billing new ins. quarterly for years – far in excess of purchase price elsewhere.
Had my wife pick up supplies for me they were very rude to her and when I called to order them they made me feel like I was ruining there day and horrible customer service. Would not recommend.
Very accommodating and helpful! I threw some accessories away after a recall and they helped me get the things I needed very fast!
They took GREAT care of my mom on hospice. Brought out whatever she needed the same day. They’ve also been great with my cpap services.
Friendly, helpful and very understanding.
A pleasure to work with !!!
Thank You Chuck
They have a ‘policy’ of billing for the entire month even if you have the equipment one day into the next month. I was told that is how their system works. That comment used to work 25 years ago when people thought a computer system …
Called for a mask and tubing on Tuesday morning. Called again on Wednesday and was told they did not have it. Called Friday and was told the insurance gal in their office had 10 other things to do that were more of a priority.
The prices are so high that your co-pay will be close to list price for equipment, so shop elsewhere and pay out of pocket if needed, it’ll be cheaper.
They don’t measure you to make sure anything fits, their business model is to …
Absolutely the BEST customer service from a DME store I have ever seen. They don’t get much better than this place. Without a doubt SUPER business…..On Friday 4/9/2021 at noon called Grace that wife’s oxygen concentrator was on the sick …
My mother’s experience of walking into your place of business today was unsettling. No one was wearing a mask which means no one was enforcing it and you’re potentially spreading a deadly virus to your customers seeking medical supplies. …
I have had nothing but good things to say about the staff at Grace Home. They have worked with me on several issues, which were my mistake. 🙂 …
I purchased something for my dad and I was very impressed with all of the people that work there. Everyone was willing to help out and very knowledgeable and friendly. I won’t hesitate going there in the future if I need anything for …
I cringe every time I need to call for replacement parts to my CPAP machine. Even when being overly nice the receptionist she still is bites. Ugh. Plus billing is always sketchy. I think I’m going to order online.
I can’t say enough good things about this business. I have moved twice since I started doing business with them and now I live more than an hour and a half away, but they are still the business I go to for my bipap needs. They work well …
I never look forward to dealing with these folks. A couple times a year I need CPAP supplies and I put off calling because they love to upsell (“you need all the pieces” … “no, I don’t – I just need the mask and filter”) and, if you’re …
pay close attention to your billing and document everything and everyone you talk to. This so called business needs to be investigated. I got the initial purchase price and they bill you and the insurance more than the purchase price. …
This business is the most unprofessional and unempathetic business I have ever come across. More specifically their employee, Mandy. This employer called me a week after my mom passed away, in a nursing home, and she was looking for a wheel …
Do not stand behind their products when recalled due to safety issues. Horrible management and customer care. Billing was a nightmare. I wouldn’t recommend to anyone. I’d give zero stars if I could
Went today to Grace Home Respiratory for a walker/rollator, looking for one with the larger wheels preferably 8” and had been arguing with insurance company and other companies trying to get this rollator for a few weeks. The gentleman …