Our mission is to make the tough decisions easier. Home may be a place, but it’s also a feeling, a way of life and something we take seriously. Welcome to the family. Grace Management creates exceptional senior living experiences by bringing care and compassion to each and every relationship.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
325 Country Club Dr Ste A, Stockbridge, GA 30281
I would like to thank Michelle Harris in customer service. She’s very patient an polite. She’s trying by all means to get me an answer on my architectural request . I’m trying to move forward with my project and the association board is …
Jodi Melton has been a great resource and Community manager for my home at Kingston Subdivision. I appreciate her attentiveness and expediency with every concern I may have. Looking forward to the continued relationship and work with Ms. Melton.
Despite a difficult situation, Jodi Melton has always been calm and helpful. She’s made getting an answer for me and other homeowners a solution to our concerns. Appreciate her being the middle man and being patient with all of us even during frustrating discussions.
Jodi M is heaven sent! Her personality and customer service skills are priceless. She is very helpful and willing to go the extra mile to help the homeowner. It gives me a great sense of relief to know if I have a question or concern I can …
First and foremost, I served on the HOA Board for several years before we contracted a management company. I know what a thankless job it can be. I’ve had one satisfactory phone conversation with Ally at Sentry Management and follow ups …
I paid $75 for a lost pool key. It took nearly three weeks for it to be mailed. Furthermore the customer service representative (Ally) was rude. She made a point of telling me I hadn’t received it due to a delay at the postal service. I …
Requested an amenity key on May 27. It is June 24 and still no key. I called countless times only to be given excuses “oh it takes 7-10 business days… the post office is delayed… your key was sent out last week…” …
This company is just taking money from homeowners, but not addressing complaints. I live in Charleston Village Townhomes and was told our HOA was turned over, but we still don’t have access to the clubhouse a year later after it’s …
Jodi Melton was most helpful in obtaining the required HOA documents on a home sale my company facilitated. This was a time sensitive matter and Jodi went the extra mile to make sure we had the documentation needed for closing. We really appreciate her coming through!!
Five hours wasted on phone waiting to change my debt card info .and still waiting. Need to get people who want to work. Or just get some one to answer the phone. Very awful customer service. NO SERVICE!!!.
I’ve been working with Sentry going on 3-years now. They’re always super helpful and making moves with their communities best interests in mind. Especially, Jodi! She’s been outstanding. Great communication, great customer service!
Sentry Management sent me a compliance notice with a picture (of my yard and house) and I thought the letter was very vague because the letter just said something about architectural changes without specifically telling me what changes …
I’ve worked with Sentry the last 5 years. Nothing short of great communication. Heather Seabolt has been outstanding to work with. She is easy to reach, quick to respond and a company I would recommend to any friend.
The Board is disappointed and frustrated that Sentry is not able to adjust/customize the website and/or services accommodate the needs of our association.
1) Unable to send electronic covenant relation warning letters to homeowners …
Where do I start, we’ll I moved in Bellau Landing November 2021, beautiful neighborhood. I have grandkids, a younger one that loves running all over lol. So I looked around my neighborhood at the different fence that were up. I put in my …
In 3 years of living in my community, this is the first time I’ve had to call the office, and my experience has been utterly sad thus far. After holding for 16 minutes to speak with someone to discuss my issue, I was hung up on. I tried …
I would like to thank Michelle Harris for her excellent customer service support. In the last 16 years this was by far the best service that I have received. Not only was Michelle knowledgeable and followed up with me within minutes after …
Mrs Jodi Melton has worked diligently and tirelessly to assist my husband and I with our applications and concerns. She was always in rapid correspondence with us and was able to fulfill our requests and needs in the most time efficient …
Today is my very happy day! I have been provided with an outstanding customer service by Kayla Gentry, Community Association Manager/ARC Coordinator at Sentry Management. From the moment I replied to her first email asking me to complete …
I have been on the phone for >20 mins. Message says I am customer #1 line. Line rings and goes right back to VM. It is waste of time calling Sentry management. I called back hoping to speak toanother organization, same results
Horrible, absolutely horrible!!!! Stay far away. I have left 3 messages for Jodi Melton over a three week period in reference to the communities annual budget which is due to be paid March 1st and have not received a call back from Melton …
One of the worst management company to deal with either over the phone or on their task!!!!
Calling them is always a nigh mere. Will have you wait for at least more than 45 …
So far the HOA services are decent, but could be better. There’s no communication, no meetings, or community gatherings -not what you would expect paying such a healthy fee annually. The customer service hold time is consistently …
Never answer the phone. It’s been 3 weeks and I still haven’t gotten a call back or email regarding my complaint about our lawn maintenance/vendor.
Also, HOA went from $300 to $450 in one year and it only covers is the lawn care and we still get below average service with that…. So I’m not sure why it went up almost double.
The Sentry Management communication is horrible. They have been slow to respond in urgent matters but quick to post fines. They posted a tailgating fine on the same day I emailed them but never responded to emails. They never answer the …
It appears that Sentry’s response to community violations is prioritized based on where you live. In Georgia, there remains concerns when management accesses your account information unauthorized, send the account information in an email …
It took for me to post a review regarding their bad record keeping practices to get a straight answer to what happen to $180.00 of our money. Although our HOA is an “accounting only property ” with Sentry. Sentry is still responsible for …
As a Realtor, my job is to assist my clients in their decision to purchase properties. One of the factors is the community by-laws. After making the request for these by-laws, I’m told “We can’t give them to you. You have to get them from …
I only give 5 stars because of Kayla! She is wonderful and goes the extra miles. She didn’t make me feel like I was just a Lot number like others within the company have made me feel in the past. She really cares and has wonderful customer service!
Sentry Management has been very helpful with getting our community up and running. Our Community Manager, Carla C. is amazing and works hard to fill our every need, quickly and professionally. Other Sentry associates that have stepped up …